Technical Helpdesk Tasks and Performance
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1 PEF TS Technical Helpdesk Tasks and Performance By Annemarie Kerkhof Steering Committee meeting 26/03/2015
2 Governance structure of pilot phase
3 Overview of tasks of the Technical Helpdesk 1. Task 1 Technical assistance (ad hoc support) 2. Task 2 Training to participants 3. Task 3 Data center 4. Task 4 Wiki 5. Task 5 Support verification 6. Task 6 Evaluation of results ECOFYS 26/03/2015 Technical Helpdesk
4 Allocation of tasks among partners Project management Expert panel M. Goedkoop PRé M. Ooms RDC A. Kerkhof Ecofys 5. Verification support 6. Evaluation Pilot test 1. Technical assistance 2. Training 3. Wiki 4. Data Centre RDC (2 experts), 8 pilots PRé (2 experts), 8 pilots Ecofys (2 experts), 5 pilots PRé (2 experts) Ecofys (1 expert) JRC, 6 pilots
5 Task 1. Technical assistance Responsibility: Ad hoc technical support towards pilots on implementing the PEF/OEF guide and the Guidance documents >What we do: Ad hoc support Participation in meetings (max. 2 per pilot) Participation in conference calls (max. 10 calls) Create FAQ Feedback on pilot documents >What we do not do: Develop models for screening and supporting studies Data collection for the determination of benchmarks Draft the PEFCR/OEFSR ECOFYS 26/03/2015 Technical Helpdesk
6 Task 1. Technical assistance - Satisfaction of pilots Response rate is on average 45%, results should be interpreted with care.
7 Task 1. Technical assistance - Satisfaction of pilots Response rate is on average 30%, results should be interpreted with care.
8 Task 1. Technical assistance - Satisfaction of pilots Response rate is on average 30%, results should be interpreted with care.
9 Task 2. Trainings to participants Responsibility: Explain how to implement the PEF/OEF guide, Guidance documents and PEFCRs/OEFSRs through training. Face-toface training Implementing PEF/OEF guide Implementing draft PEFCR/OEFSR for each pilot Webinars 5 webinars per year on relevant topics E-learning modules 2x2 modules on implementing PEFCR/OEFSR
10 Face-to-face trainings Full day face-to-face training Date Implementing the PEF guide (1 st wave) 13, 14 Jan Implementing the OEF guide (1 st wave) 15 Jan Implementing the PEF guide (2 nd wave) 10 June 2014 Implementing PEFCR/OEFSR for each pilot (1 st wave) Implementing PEFCR for each pilot (2 nd wave) Planned Q2/Q Not planned yet Slides placed at the Wiki ECOFYS 26/03/2015 Technical Helpdesk
11 Webinars Webinars Date Number of participants Definition of the representative product (1 st wave) Definition of the representative product (2 nd wave) 24 Feb June Data quality assessment (1 st and 2 nd wave) 18 July Moderating the workshop on End-of-Life formula 6 Oct 2014 Definition of the unit of analysis (2 nd wave) 20 Oct Setting up a draft PEFCR/OEFSR (1 st and 2 nd wave) 22 Jan Conducting a screening study (2 nd wave) 2April 2015 Recorded and placed at the Wiki
12 E-learning modules > Responsibility: Delivery of e-learning packages in three languages: 2x2 e-learning modules tailored around a specific PEFCR/OEFSR ECOFYS 26/03/2015 Technical Helpdesk
13 Task 2. Trainings - Satisfaction of pilots Response rate is on average 45%, results should be interpreted with care.
14 Task 2. Trainings - Satisfaction of pilots Response rate is on average 45%, results should be interpreted with care.
15 Task 2. Trainings - Satisfaction of pilots Response rate is on average 55%, results should be interpreted with care.
16 Task 2. Trainings - Satisfaction of pilots Response rate is on average 55%, results should be interpreted with care.
17 Task 3. Data center Responsibility: Secure storage of all models, data and reports created by pilots during pilot test, and perform random checks. > Data to be provided by each pilot Screening model of representative product/organisation and report Model and report of the PEFCR/OEFSR supporting studies > Secure data storage If needed, confidentiality agreements will be signed with each participant in the pilot test Data will be stored on a web hosting server with limited access to persons directly involved in the process. ECOFYS 26/03/2015 Technical Helpdesk
18 Task 4. Wiki > Responsibility: Development and maintenance of structure of Wiki, and granting access to TS members and stakeholders. ECOFYS 26/03/2015 Technical Helpdesk
19 Task 4. Satisfaction of pilots Response rate is on average 45%, results should be interpreted with care.
20 Support to EC > Task 5. Support verification: Verify the verifier Analysis of different verification processes Inputs to Commission Team on development of effective and efficient verification process > Task 6. Evaluation of results Evaluation of pilot test regarding results and process Provide recommendations to the Commission Team > Support EC on technical issues (temporary extra task) Deliver issue papers and present at TAB Moderate topic sessions, like EoL workshop ECOFYS 26/03/2015 Technical Helpdesk
21 Questions about our tasks Task 1 Technical assistance (ad hoc support) Task 2 Training to participants Task 3 Data center Task 4 Wiki Task 5 Support verification Task 6 Evaluation of results
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