GSX Monitor & Analyzer. for Microsoft Lync 2013

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1 GSX Monitor & Analyzer for Microsoft Lync

2 About GSX Solutions Founded in 1996, Headquartered in Switzerland Offices in USA, UK, France, Switzerland, China 600 customers In 40 countries GSX Solutions

3 Customers References GSX Solutions

4 GSX for IBM Collaboration Suite IBM Collaboration Suite Microsoft Exchange Microsoft SharePoint Lync BlackBerry Enterprise Server Agentless End-to-end tests Alert by profile if thresholds are exceeded Automatic reports and SLA tracking Full integration with enterprise management tools Collects service availability and server statistics GSX Solutions

5 Monitoring Microsoft Lync 2013 Microsoft Lync 2013 is becoming more critical in every company What was once just a tool for instant messaging, has evolved into a tool that: Provides online conferences with people outside of a company Integrates easily the sharing of PowerPoint presentations during web conferences Allows video conferencing Reduces the cost of communication through VOIP features & connection to the PSTN Allows mobile phones to participate in video conferences, VOIP calls and VOIP to PSTN calls Etc What was just a nice to have tool is now a critical application that requires: Availability Exceptional performance for your users across multiple locations End-User Satisfaction and utilization to justify the cost Cost control on data and bandwidth GSX Solutions

6 GSX Ensures End-User Satisfaction! GSX Constantly Performs Synthetic Transactions At the system level At the server level At the service level End User Simulations Detect any performance issues from the location you select Ensure that End-Users are satisfied with the performance of the application Get real, independent metrics that prove the availability of the critical Lync features and identify potential bottlenecks Justify costs of new Lync servers with automatic forecasting reports Be aware of potential problems before any user complaints! GSX Solutions

7 Ensuring Lync Web Conference Performance GSX constantly checks that your users are able to use the Web conferencing by really creating the conference, activating its features and calculating the latency of this operation Be alerted as soon as the service is degraded. Get real-time trends and statistics on Web conferencing, availability & performance. Don t wait for your users to complain about Web conferencing! Fix the problems before they impact (dramatically) your users! GSX, as a user: Authenticates & retrieves a certificate for the organizer user Creates the Web Application Web conference Logs-in the participant user Activates: - The Audio Video - The Instant Messaging - The data collaboration Finally suppresses the conference Step by step process that really uses the Web Application features as a user! GSX Solutions

8 Monitor Instant Messaging by Using it as a User! Instant Message between 2 users GSX registers the 2 users & creates an invitation for peer to peer Ims Sends a message & verifies it is received Unregisters the users Instant Message conference GSX registers the users & creates the Lync conference Sends a message to the group & verifies it is received Unregisters the users & deletes the conference Mobile Instant Message GSX logs the users in & starts the peer to peer mobile activity Sends message & verifies it s received GSX not only tests the basic IM features! GSX Monitor & Analyzer experiences IM with all the ways Microsoft Lync 2013 gives to its users: Peer to Peer Instant message conference to multiple attendees Mobile IM through any type of phones Be alerted on the availability and latency of Instant Messaging on your Lync 2013 Servers Collect Service Level Statistics for SLA management Detect issues before they impact your users! GSX Solutions

9 Test Your VOIP! Test Lync s ability to communicate with the PSTN Test Peer to Peer full Lync calls As a user, GSX: Registers 2 users on the Lync Server Sends a PSTN invite to one of them Establishes a real call to the target PSTN phone number Finally, unregisters the users Test Peer-to-Peer calls through PSTN Test of the Communication ability of the Lync server: GSX tests if a user can use Lync in order to call an external number through the PSTN Test if two people can use the Lync network to make a call As a user, GSX: Registers & authenticate 2 users Creates an invitation for peer to peer Audio Video calls Verifies that the Audio Video call was received Issues a real Audio Video Message Unregisters the users As a user, GSX: Registers 2 users on the Lync Server Subscribes to the service Invites the 2 users on the PSTN OC Creates the peer to peer conversation A real DTMF call is setup! GSX tests if 2 users are able to make a call with Lync through the PSTN. GSX Solutions

10 Ensure Availability of your Lync 2013 Front End Servers Test every critical service provided by the front end Server! Check latency and be alerted before any user impacts! Discover address book server URL from reading Lync topology Download the address book service file (ABS) Address Book Client Authentication Authentication of a user against Active Directory Download a CS certificate for that user Register the user against the Lync Registrar Get detailed alerts on each step of every test! Discover the LIS URI as a Perform a certificate authentication Query the LIS LIS Configuration Presence Register and authenticate 2 users Subscription & Publishing Presence Verification of status GSX Solutions

11 Troubleshoot Quality of Service Issues Performance Counters Windows Services System Statistics GSX Monitor & Analyzer retrieve the performance counters you need to troubleshoot the quality of service that you deliver to your users! Eliminate blindness, utilize the statistics! % of space used by storage DB, average time to create a conference call, time out AD, queue latency, Sproc latency, MCU health states and latency, flow-controlled connections, incoming message time, data loss events, throttle SIP connections, and much more! GSX Solutions

12 One Reporting Tool for All of Your Lync End User Tests & Performance Statistics Compare instantly the performance of your scenarios across your front end Servers Detect in a few seconds bottlenecks in your environment Access through profiles for instant Self-Service Reports Automatic PDF reports for management, service line & customers Trend and forecast System, Usage & Infrastructure Statistics Manage your SLA automatically Create your Service Quality reports in a second Forecast your availability and performance in one click! Eliminate blindness, utilize the reports! Create complete reports on performance counters to troubleshoot any situation GSX Solutions

13 GSX For Microsoft Lync 2013 Benefits! Manage Lync, Exchange & SharePoint from the same Agentless Real-Time monitoring dashboard! Test all the critical features of Lync, as a user! Easy to install, no hidden costs to maintain Collect the performance counters that help you troubleshoot the quality of service Ensure end user satisfaction and drive user adoption by constantly simulating users, alerting on performance & latency issues Monitor & Report at the Server and the Service levels Receive alerts before any user Impacts on potential lack of availability & performance! Multiplatform Real Time Main View Advanced Synthetic Transactions Advanced Alerting System Collects service availability and server statistics GSX Solutions

14 GSX Monitor Integration with SCOM Communicate automatically with your centralized Incident Management Platform and Team GSX MONITOR Management Pack for SCOM Instantly integrates GSX Monitor's capabilities straight into your SCOM Administration tab. Facilitate and unify your reporting by forwarding GSX Monitor information to your global monitoring console Provide End User Scenarios, Server, Usage Alerts directly in the Alert Console Easy reporting on any critical KPIs and SLAs Capture GSX Monitor's SNMP Capture GSX Monitor's SNMP traps and display them into SCOM monitoring window under: - Critical Alerts - Warning Alerts - Information Alerts traps and display them into your System monitoring tool GSX Solutions

15 GSX Solutions Headquarter Geneva, Switzerland GSX Solutions USA Boston, MA GSX Solutions

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