Integrating into Tomorrow: Exploring Market Drivers for VoIP and Integrated Data Services, Multi-Client Study, Part 1: Enterprise (1000+ Employees)

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1 Brochure More information from Integrating into Tomorrow: Exploring Market Drivers for VoIP and Integrated Data Services, Multi-Client Study, Part 1: Enterprise (1000+ Employees) Description: This report provides data on currently used telecom services in the enterprise market. Also included is data regarding expected future use of existing and advanced telecom services, such as Integrated Access Services (IAS), as well as data identifying the channels used to purchase these services. Also explored are the levels of attractiveness of various services such as VoIP and Dedicated Internet Access, as well as some of the reasons that enterprises are not using these new services. Along with information about what companies are currently employed as providers of multiple, or bundled, services, such as wireless voice or data services, also included is survey data on which other companies would be considered as providers of such services. Forecasts on the expected expenditures on IAS in the enterprise market over the time period are presented. The forecasts in this report are broken out by the following size sub-segments: 1,000 to 4,999 employee firms, 5,000 to 9,999 employee firms, and 10,000+ employee firms. Contents: Executive Summary Methodology Forecasting Techniques Definitions Structured Research Sources Integrated Telecom Services, Enterprise Market Demographics Number of Firms Number of Employees Work Environments Number of Locations, Number of Locations per Firm Integrating Today Buying Behavior Integrated Access Purchase Plans for Telecom Services Providers of Integrated Access Integrated Access Providers by Size of Business Lines Per Provider Barriers to Integrated Access Barriers to Integrated Access by Size of Business IP-Impacting Factors IP-Impacting Factors by Size of Business Integrating into Tomorrow Attractive Offer Strategies: IP Voice Attractive Offer Strategies: IP Voice by Size of Business The Killer Strategy: Bundling Purchasing IP Service Bundles with Integrated Access Services by Size of Business Preferred Manner to Purchase IP Services Getting Defensive with Bundles Multi-Service Customers: AT&T Multi-Service Customers: Verizon Wireless Multi-Service Customers: SBC Multi-Service Customers: Sprint Multi-Service Customers: Verizon (LEC) Multi-Service Customers: Qwest Multi-Service Customers: MCI Multi-Service Customers: IBM Global

2 Multi-Service Customers: BellSouth Multi-Service Customers: Comcast Channels to Market Solution Channels Solution Channels by Size of Business IP-Influencing Purchase Channels IP-Influencing Channels by Size of Business Integrated Access Services Integrated Access Services Expenditures by Type Conclusion List of Tables: Table 1. Number of Firms Enterprise, Table 2. Number of Employees Enterprise, Table 3. Number of Locations Enterprise, Table 4. Locations per Firm Enterprise, Table 5. Telecom Services Purchase Plans Enterprise, Table 6. Carriers that Currently Provide Integrated Access Services by Size of Business Enterprise, Table 7. Primary Reasons for not Currently Using Integrated Access Services by Size of Business Enterprise, Table 8. What Will have the Most Influence on the Purchase of New/Additional IP Data Services over the Next 12 Months by Size of Business Enterprise, Table 9. Level of Attractiveness of the Following as it Relates to Increasing Willingness to Purchase IP-Based Voice Services by Size of Business Enterprise, Table 10. Purchasing IP Service Bundles with Integrated Access Services by Size of Business Enterprise, Table 11. Preferred Manner to Purchase IP Services Enterprise, Table 12. Purchased a Solution that Included Wireline Data Services by Size of Business Enterprise, Table 13. Channels From Which a Solution that Included Wireline Data Services was Purchased by Size of Business Enterprise, Table 14. Channels that will have a Significant Influence on Purchase of Wireline Data Services Over the Next 12 Months by Size of Business Enterprise, Table 15. Integrated Access Services Expenditures by Type (US $ in Thousands) Enterprise, List of Figures: Figure 1. Telecom Services Currently Used Enterprise, Figure 2. Employment by Primary Location Enterprise, Figure 3. Telecom Services Currently Used Enterprise, Figure 4. Carriers that Currently Provide Integrated Access Services Enterprise, Figure 5. Number of Integrated Access Connections Currently in Operation Enterprise, Figure 6. Primary Reasons for not Currently Using Integrated Access Services Enterprise, Figure 7. What Will have the Most Influence on the Purchase of New/Additional IP Data Services over the Next 12 Months Enterprise, Figure 8. Level of Attractiveness of the Following as it Relates to Increasing Willingness to Purchase IP-Based Voice Services Enterprise, Figure 9. Preference to Purchase IP Services Bundled with Integrated Access Enterprise, Figure 10. Companies from which Multiple Services are Currently Purchased as Part of a Bundle Enterprise, Figure 11. Providers Seriously Considered for Purchasing Multiple Services by Respondents that Currently Purchase Multiple Services from AT&T Enterprise, Figure 12. Providers Seriously Considered for Purchasing Multiple Services by Respondents that Currently Purchase Multiple Services from Verizon Wireless Enterprise, Figure 13. Providers Seriously Considered for Purchasing Multiple Services by Respondents that Currently Purchase Multiple Services from SBC Enterprise, Figure 14. Providers Seriously Considered for Purchasing Multiple Services by Respondents that Currently Purchase Multiple Services from Sprint Enterprise,

3 Figure 15. Providers Seriously Considered for Purchasing Multiple Services by Respondents that Currently Purchase Multiple Services from Verizon (LEC) Enterprise, Figure 16. Providers Seriously Considered for Purchasing Multiple Services by Respondents that Currently Purchase Multiple Services from Qwest Enterprise, Figure 17. Providers Seriously Considered for Purchasing Multiple Services by Respondents that Currently Purchase Multiple Services from MCI Enterprise, Figure 18. Providers Seriously Considered for Purchasing Multiple Services by Respondents that Currently Purchase Multiple Services from IBM Global Enterprise, Figure 19. Providers Seriously Considered for Purchasing Multiple Services by Respondents that Currently Purchase Multiple Services from BellSouth Enterprise, Figure 20. Providers Seriously Considered for Purchasing Multiple Services by Respondents that Currently Purchase Multiple Services from Comcast Enterprise, Figure 21. Channels from which a Solution including Wireline Data Services were Purchased Enterprise, Figure 22. Channels that will have a Significant Influence on Purchase of Wireline Data Services Over the Next 12 Months Enterprise, Ordering: Order Online - Order by Fax - using the form below Order by Post - print the order form below and send to Research and Markets, Guinness Centre, Taylors Lane, Dublin 8,

4 Page 1 of 2 Fax Order Form To place an order via fax simply print this form, fill in the information below and fax the completed form to (from USA) or (from Rest of World). If you have any questions please visit Order Information Please verify that the product information is correct. Product Name: Web Address: Office Code: Integrating into Tomorrow: Exploring Market Drivers for VoIP and Integrated Data Services, Multi-Client Study, Part 1: Enterprise (1000+ Employees) SC Product Format Please select the product format and quantity you require: Quantity Electronic: USD 3995 Contact Information Please enter all the information below in BLOCK CAPITALS Title: Mr Mrs Dr Miss Ms Prof First Name: Last Name: Address: * Job Title: Organisation: Address: City: Postal / Zip Code: Country: Phone Number: Fax Number: * Please refrain from using free accounts when ordering (e.g. Yahoo, Hotmail, AOL)

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