Leading the Future of Your Credit Union: Staying ahead when everything we do today is so yesterday!

Transcription

1 Leading the Future of Your Credit Union: Staying ahead when everything we do today is so yesterday! Mark Sievewright President, Credit Union Solutions, Fiserv

2 Fiserv, Inc. or its affiliates.

3 Fiserv, Inc. or its affiliates.

4 How did things look 20 years ago? Fiserv, Inc. or its affiliates.

5 Fiserv, Inc. or its affiliates.

6 A Real Smartphone : Launch of the 1 st Smartphone Fiserv, Inc. or its affiliates.

7 What didn t exist 10 years ago? Fiserv, Inc. or its affiliates.

8 Fiserv, Inc. or its affiliates.

9 Fiserv, Inc. or its affiliates.

10 Fiserv, Inc. or its affiliates.

11 Fiserv, Inc. or its affiliates.

12 Fiserv, Inc. or its affiliates.

13 Fiserv, Inc. or its affiliates.

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18 How will things look 10 years from now? Fiserv, Inc. or its affiliates.

19 Fiserv, Inc. or its affiliates.

20 .we will have seen a major shift in the established way of doing business; replaced with a radically different way of doing business Fiserv, Inc. or its affiliates.

21 Technology will be the catalyst for this paradigm shift in financial services delivery, service and information management Fiserv, Inc. or its affiliates.

22 The Evolution of Computing Changed Everything! Fiserv, Inc. or its affiliates.

23 Fiserv, Inc. or its affiliates.

24 The Evolution of Computing Changed Everything! Fiserv, Inc. or its affiliates.

25 Technology Evolution and the Implications for Credit Unions (and everyone else!) Channels Payments Big Data (The Power of Analytics) Fiserv, Inc. or its affiliates.

26 Delivery Channel Evolution Fiserv, Inc. or its affiliates.

27 Member Expectations >everywhere Fiserv, Inc. or its affiliates.

28 Fiserv, Inc. or its affiliates.

29 Member Expectations >ease Fiserv, Inc. or its affiliates.

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31 Member Expectations >immediate Fiserv, Inc. or its affiliates.

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33 Technology Evolution and the Implications for Delivery and Distribution Channels Biometric Recognition? Branch Branch Call Center Branch Call Center ATM Branch Call Center ATM Web Branch Call Center ATM Web Mobile Branch Call Center ATM Web Mobile Tablet? EM V TV? Social Netw orks? Fiserv, Inc. or its affiliates.

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36 Banks are cutting back sharply on branch facilities Branch volume at all Financial Institutions has declined by 45.3% since 1994 Over the past four quarters, banks have scaled back by more than 1,500 branches Fiserv, Inc. or its affiliates.

37 Technology Evolution and the Implications for Payment Systems Fiserv, Inc. or its affiliates.

38 Implications? Fiserv, Inc. or its affiliates.

39 Technology Evolution and the Implications for Payment Systems Over the long-term, the future of plastic card payments may not involve plastic or a card Fiserv, Inc. or its affiliates.

40 Fiserv, Inc. or its affiliates.

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42 Fiserv, Inc. or its affiliates.

43 Fiserv, Inc. or its affiliates.

44 And, what about Wearable Technology? Fiserv, Inc. or its affiliates.

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51 Technology Evolution and the Implications for Growth (the Age of Big Data ) Fiserv, Inc. or its affiliates.

52 Fiserv, Inc. or its affiliates.

53 Fiserv, Inc. or its affiliates.

54 Nordea s Loan Calculator Promotes Personal Loans Fiserv, Inc. or its affiliates.

55 Deutsche Bank Presents Offers on Mobile Banking Fiserv, Inc. or its affiliates.

56 Fiserv, Inc. or its affiliates.

57 Fiserv, Inc. or its affiliates.

58 And, Finally Fiserv, Inc. or its affiliates.

59 Fiserv, Inc. or its affiliates.

60 Thank You Raddon Financial Group 701 East 22nd Street, Suite 400 Lombard, IL Mark Sievewright President, Credit Union Solutions, Fiserv