Summary of Benefits 2016

Transcription

1 UCare s Minnesota Senior Health Options (MSHO) (HMO SNP): Summary of Benefits H2456_ DHS Approved ( ) CMS Approved( ) This is a summary of health services covered by UCare s Minnesota Senior Health Options (MSHO) (HMO SNP) for This is only a summary. Please read the Member Handbook for the full list of benefits.! UCare s MSHO is a health plan that contracts with both Medicare and the Minnesota Medical Assistance (Medicaid) program to provide benefits of both programs to enrollees. Enrollment in UCare s MSHO depends on contract renewal. UCare s MSHO is for people 65 or over who live in the service area and have both Medicare Part A and Part B and have Medical Assistance (Medicaid). Under UCare s MSHO you can get your Medicare and Medical Assistance (Medicaid) services in one health plan. A UCare s MSHO care coordinator will help manage your health care needs. This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information call Customer Services or see the Member Handbook. Limitations, copays, and restrictions may apply. For more information call Customer Services or read the Member Handbook. The List of Covered Drugs and/or pharmacy and provider networks may change throughout the year. We will send you a notice before we make a change that affects you. Summary of Benefits 2016 Benefits and/or copays may change on January 1 of each year. Copays for prescription drugs may vary based on the level of Extra Help you receive. Please contact the plan for more details. You can get this information for free in other formats, such as large print, braille, or audio. Call Customer Services at the number at the bottom of this page. days a week. The call is free. For more information, visit ucare.org. 1

2 days a week. The call is free. For more information, visit ucare.org. 2

3 The following chart lists frequently asked questions. Frequently Asked Questions (FAQ) What is a Minnesota Senior Health Options (MSHO) plan What is a care coordinator What are long-term services and supports Will you get the same Medicare and Medicaid benefits in UCare s MSHO that you get now Answers Our plan is part of the Minnesota Senior Health Options (MSHO) program. This program was designed by the Minnesota Department of Human Services (DHS) to provide special care for seniors. Our plan combines your Medicare and Medical Assistance (Medicaid) services. It combines your doctors, hospital, pharmacies, home care, nursing home care, and other health care providers into one coordinated care system. It also has care coordinators to help you manage all your providers and services. They all work together to provide the care you need. Our MSHO program is called UCare s MSHO. A care coordinator is one main person for you to contact. This person helps manage all your providers and services and makes sure you get what you need. Long-term services and supports are services that help people who need assistance doing everyday tasks like taking a bath, getting dressed, making food, and taking medicine. Most of these services help you stay in your home so you don t need to move to a nursing home or hospital. If you are coming to UCare s MSHO from Original Medicare or another Medicare plan, you may get benefits or services differently. You will get almost all of your covered Medicare and Medical Assistance (Medicaid) benefits directly from UCare s MSHO. You will work with a team of providers who will help determine what services will best meet your needs. When you enroll in UCare s MSHO, you and your care team will work together to develop an Individualized Care Plan to address your health and support needs. When you join our plan, if you are taking any Medicare Part D prescription drugs that UCare s MSHO does not normally cover, you can get a temporary supply. We will help you get another drug or get an exception for UCare s MSHO to cover your drug, if medically necessary. For more information call Customer Services. days a week. The call is free. For more information, visit ucare.org. 3

4 Frequently Asked Questions (FAQ) Can you go to the same health care providers you see now What happens if you need a service but no one in UCare s MSHO s network can provide it Where is UCare s MSHO available Answers Often that is the case. If your providers (including doctors and pharmacies) work with UCare s MSHO and have a contract with us, you can keep going to them. Providers with an agreement with us are in-network. In most cases, you must use the providers in UCare s MSHO network. If you need urgent or emergency care or out-of-area dialysis services, you can use providers outside of UCare s MSHO s network. You may also use out-of-network providers for open access services and in cases when UCare s MSHO authorizes the use of out-of-network providers. To find out if your providers are in the plan s network, call Customer Services or read UCare s MSHO s Provider and Pharmacy Directory. You can also visit our website at ucare.org for the most current listing. If UCare s MSHO is new for you, you can continue seeing the providers you go to now for up to 120 days in certain situations. For more information call Customer Services. Most services will be provided by our network providers. If you need a covered service that cannot be provided within our network, UCare s MSHO will pay for the cost of an out-ofnetwork provider. The service area for this plan includes the following counties in Minnesota: Aitkin, Anoka, Becker, Benton, Blue Earth, Carlton, Carver, Cass, Chippewa, Chisago, Clay, Cook, Cottonwood, Crow Wing, Dakota, Dodge, Faribault, Fillmore, Freeborn, Hennepin, Houston, Isanti, Jackson, Kandiyohi, Kittson, Koochiching, Lac Qui Parle, Lake, Lake of the Woods, Le Sueur, Lincoln, Lyon, Mahnomen, Marshall, Martin, Mille Lacs, Morrison, Mower, Murray, Nicollet, Nobles, Norman, Olmsted, Otter Tail, Pennington, Pine, Polk, Ramsey, Red Lake, Redwood, Rice, Rock, Roseau, Scott, Sherburne, St. Louis, Stearns, Swift, Todd, Wabasha, Wadena, Washington, Watonwan, Winona, Wright, and Yellow Medicine Counties. You must live in one of these counties to join the plan. Call Customer Services for more information about whether the plan is available where you live. Do you pay a monthly amount (also called a premium) under UCare s MSHO No. Because you have Medical Assistance (Medicaid), you will not pay any monthly premiums for your health coverage. days a week. The call is free. For more information, visit ucare.org. 4

5 Frequently Asked Questions (FAQ) What is service authorization or prior authorization What is a referral What is Extra Help Answers Service authorization or prior authorization means that you must get approval from UCare s MSHO before you can get a specific service or drug or see an out-of-network provider. UCare s MSHO may not cover the service or drug if you don t get approval. If you need urgent or emergency care or out-of-area dialysis services, you don t need to get approval first. A referral means getting approval from your Primary Care Provider before you see a specialist. Our plan is a direct access plan. This means you do not need to get a referral or plan approval to see network providers, including specialists. Extra Help is a Medicare program that helps you pay for your prescription drug program costs such as copays. Your prescription drug copays under UCare s MSHO already include the amount of Extra Help you qualify for. For more information about Extra Help, contact your local Social Security Office, or call Social Security at TTY users should call These calls are free. days a week. The call is free. For more information, visit ucare.org. 5

6 Frequently Asked Questions (FAQ) Who should you contact if you have questions or need help Answers If you have general questions or questions about our plan, services, billing, or member cards, please call UCare s MSHO Customer Services: CALL Calls to this number are free. 8 a.m. 8 p.m., seven days a week. Customer Services also has free language interpreter services available for people who do not speak English. TTY Calls to this number are free. 8 a.m. 8 p.m., seven days a week. These numbers are for people who have hearing or speaking problems. You must have special telephone equipment to call them. If you have questions about your health: Call your clinic if it s open. Follow your clinic s instructions for getting care when the clinic is closed. If your clinic is closed, you can also call the UCare 24/7 nurse line. A nurse will listen to your problem and tell you how to get care. (Example: urgent care, emergency room.) The numbers for the UCare 24/7 nurse line are: CALL Call the phone number on the back of your plan membership card. Calls to this number are free. 24 hours a day, seven days a week. UCare s MSHO also has free language interpreter services available for non-english speakers. TTY Call the phone number on the back of your plan membership card. Calls to this number are free. 24 hours a day, seven days a week. days a week. The call is free. For more information, visit ucare.org. 6

7 The following chart is a quick overview of what services you may need, your costs, and rules about the benefits. Health need or problem You want to see a health care provider Your costs for innetwork Services you may need providers Visits to treat an injury or illness $0 Wellness visits, such as a physical $0 Transportation to a health care provider Specialist care $0 Care to keep you from getting sick, $0 such as flu shots Welcome to Medicare preventive $0 visit (one time only) You need medical tests Lab tests, such as blood work $0 X-rays or other pictures, such as CAT $0 scans Screening tests, such as tests to check for cancer $0 Limitations, exceptions, & benefit information (rules about benefits) $0 UCare s MSHO is not required to provide transportation to your primary care clinic if it is over 30 miles from your home. UCare s MSHO is not required to provide transportation to your specialty care clinic if it is over 60 miles from your home. days a week. The call is free. For more information, visit ucare.org. 7

8 Health need or problem You need drugs to treat your illness or condition Services you may need Generic drugs (no brand name) Your costs for innetwork providers $0/$1.20/$2.95 for a 34-day supply. Limitations, exceptions, & benefit information (rules about benefits) There may be limitations on the types of drugs covered. Please see UCare s MSHO s List of Covered Drugs (Drug List) for more information. Copays for prescription drugs may vary based on the level of Extra Help you receive. Please contact the plan for more details. UCare s MSHO may require you to first try one drug to treat your condition before it will cover another drug for that condition. Some drugs have quantity limits. Your provider must get prior authorization from UCare s MSHO for certain drugs. You must go to certain pharmacies for a very limited number of drugs, due to special handling, provider coordination, or patient education requirements that cannot be met by most pharmacies in your network. These drugs are listed on the plan s website, formulary, printed materials, as well as on the Medicare Prescription Drug Plan Finder on Medicare.gov. days a week. The call is free. For more information, visit ucare.org. 8

9 Health need or problem Services you may need Brand name drugs Your costs for innetwork providers $0/$3.60/$7.40 for a 34-day supply. Limitations, exceptions, & benefit information (rules about benefits) There may be limitations on the types of drugs covered. Please see UCare s MSHO s List of Covered Drugs (Drug List) for more information. Copays for prescription drugs may vary based on the level of Extra Help you receive. Please contact the plan for more details. UCare s MSHO may require you to first try one drug to treat your condition before it will cover another drug for that condition. Some drugs have quantity limits. Your provider must get prior authorization from UCare s MSHO for certain drugs. You need therapy after a stroke or accident Over-the-counter drugs $0 for Medicaidcovered items. You must go to certain pharmacies for a very limited number of drugs, due to special handling, provider coordination, or patient education requirements that cannot be met by most pharmacies in your network. These drugs are listed on the plan s website, formulary, printed materials, as well as on the Medicare Prescription Drug Plan Finder on Medicare.gov. There may be limitations on the types of drugs covered. Medicare Part B prescription drugs. $0 Part B drugs include drugs given by your health care provider in his or her office, some oral anti-cancer drugs, and some drugs used with certain medical equipment. Read the Member Handbook for more information on these drugs. Occupational, physical, or speech therapy $0 There may be limits on physical therapy, occupational therapy, and speech therapy services. If so, there may be exceptions to these limits. days a week. The call is free. For more information, visit ucare.org. 9

10 Health need or problem Services you may need Your costs for innetwork providers Limitations, exceptions, & benefit information (rules about benefits) You need emergency care Emergency room services $0 You may go to any emergency room if you reasonably believe you need emergency care. You do not need prior authorization and you do not have to be in-network. Emergency room services are NOT covered outside of the U.S. and its territories except under limited circumstances. Contact the plan for details. Ambulance services $0 Ambulance services must be medically necessary. You do not need prior authorization for ambulance services and you do not have to be in-network. Urgent care $0 Urgent care is NOT emergency care. You do not need prior authorization and you do not have to be in-network. Urgent care services are NOT covered outside the U.S. and its territories except under limited circumstances. Contact the plan for details. You need hospital care Hospital stay $0 Except in an emergency, your health care provider must tell the plan of your hospital admission. Doctor or surgeon care $0 You need help getting better Rehabilitation services $0 or have special health needs Medical equipment for home care $0 Skilled nursing care $0 You need eye care Eye exams $0 Glasses or contact lenses $0 Limited to a pair of eyeglasses or contact lenses after each cataract surgery, or contact lenses for certain conditions when eyeglasses will not work. Eyeglasses limited to one pair every 24 months unless medically necessary. days a week. The call is free. For more information, visit ucare.org. 10

11 Health need or problem Services you may need Other vision care including diagnosis and treatment for diseases and conditions of the eye Your costs for innetwork providers $0 Limitations, exceptions, & benefit information (rules about benefits) You need dental care Dental services, including preventive $0 There are frequency limits associated with most dental services. Our plan contains an additional annual $300 supplemental benefit to pay for some dental services. You need hearing/auditory services You have a chronic condition, such as diabetes or heart disease You have a mental health condition You need long-term mental health services You have a substance abuse problem You need durable medical equipment (DME) or supplies (NOTE: This is not a complete list of covered DME or supplies) Call Customer Services or see the Member Handbook for more information. Hearing screenings $0 Hearing aids $0 Services to help manage your disease $0 Diabetes supplies and services $0 Mental or behavioral health services $0 Inpatient care for people who need $0 mental health care Substance abuse services $0 For example, wheelchairs, canes, crutches, rollabout knee walkers, walkers, and oxygen $0 Read the Member Handbook for more information about dental services. days a week. The call is free. For more information, visit ucare.org. 11

12 Health need or problem You need help living at home You need a place to live with people available to help you Your caregiver needs some time off You need help getting to health services You need interpreter services Services you may need Your costs for innetwork providers Limitations, exceptions, & benefit information (rules about benefits) Home health care services $0 Personal care assistant $0 Changes to your home, such as $0 State eligibility requirements may apply. ramps and wheelchair access Home services, such as cleaning or $0 State eligibility requirements may apply. housekeeping Meals brought to your home $0 State eligibility requirements may apply. Adult day services or other support $0 State eligibility requirements may apply. services Services to help you live on your own $0 State eligibility requirements may apply. Customized Living (services $0 State eligibility requirements may apply. provided in an assisted living setting) Nursing home care $0 Adult Foster Care $0 State eligibility requirements may apply. Respite care $0 State eligibility requirements may apply. Emergency transportation $0 Transportation to medical $0 appointments Transportation to other health $0 services Spoken language interpreter $0 Sign language interpreter $0 days a week. The call is free. For more information, visit ucare.org. 12

13 Health need or problem Services you may need Your costs for innetwork providers Additional services Acupuncture $0 Care coordination $0 Chiropractic services $0 Family planning $0 Orthotic services $0 Podiatry services $0 Prosthetic services $0 Limitations, exceptions, & benefit information (rules about benefits) Other services UCare s MSHO covers: This is not a complete list. Call Customer Services or read the Member Handbook to find out about other covered services. Other services covered by UCare s MSHO UCare members can get free help to quit smoking or chewing tobacco with the tobacco quit line. Your costs for in-network providers $ (toll free) TTY/hearing impaired: (toll free) Monday Friday, 7 a.m. 10 p.m. Saturday, 10 a.m. to 4 p.m. Dental Care for U: UCare Dental Connection (toll free) or (local) TTY: (toll free) or (local) Monday Friday, 7 a.m. 7 p.m. Mobile Dental Clinic Appointments (toll free) TTY: (toll free) UCare s MSHO does not cover all services. If you have questions about a service, call Customer Services or see the Member Handbook. $0 days a week. The call is free. For more information, visit ucare.org. 13

14 Services covered outside of UCare s MSHO This is not a complete list. Call Customer Services to find out about other services not covered by UCare s MSHO but available through Medicare. Other services covered by Medicare Your costs Some hospice care services $0 Services not covered by UCare s MSHO, Medicare, or Medicaid This is not a complete list. Call Customer Services to find out about other excluded services. Services not covered by UCare s MSHO, Medicare, or Medicaid Services considered not reasonable and necessary, according to the standards of Medicare and Medical Assistance (Medicaid), unless these services are listed by our plan as covered services. Experimental medical and surgical treatments, items, and drugs, unless covered by Medicare or under a Medicare-approved clinical research study or by our plan. Surgical treatment for morbid obesity, except when it is medically needed and Medicare and/or Medical Assistance (Medicaid) pays for it. A private room in a hospital, except when it is medically needed. Personal items in your room at a hospital or a nursing facility, such as a telephone or a television. Fees charged by your immediate relatives or members of your household. Exceptions to this may be for some services, such as personal care assistance (PCA) and consumer-directed community supports (CDCS) services. Elective or voluntary enhancement procedures or services (including weight loss, hair growth, sexual performance, athletic performance, cosmetic purposes, anti-aging and mental performance), except when medically needed. Cosmetic surgery or other cosmetic work, unless it is needed because of an accidental injury or to improve a part of the body that is not shaped right. However, the plan will pay for reconstruction of a breast after a mastectomy and for treating the other breast to match it. Routine foot care, except for the limited coverage listed in the benefits chart. LASIK surgery. Reversal of sterilization procedures. Naturopath services (the use of natural or alternative treatments). Services provided to veterans in Veterans Affairs (VA) facilities. However, when a veteran gets emergency services at a VA hospital and the VA cost sharing is more than the cost sharing under our plan, we will reimburse the veteran for the difference. days a week. The call is free. For more information, visit ucare.org. 14

15 Your rights as a member of the plan As a member of UCare s MSHO, you have certain rights. You can exercise these rights without being punished. You can also use these rights without losing your health care services. We will tell you about your rights at least once a year. For more information on your rights, please read the Member Handbook. Your rights include, but are not limited to, the following: You have a right to respect, fairness, and dignity. This includes the right to: Get covered services without concern about race, ethnicity, national origin, religion, gender, age, mental or physical disability, sexual orientation, genetic information, ability to pay, or ability to speak English Get information in other formats (for example, large print, braille, or audio) free of charge Be free from any form of restraint or seclusion You have the right to get information about your health care. This includes information on treatment and your treatment options. This information should be in a format you can understand. These rights include getting information on: Description of the services we cover How to get services How much services will cost you Names of health care providers You have the right to make decisions about your care, including refusing treatment. This includes the right to: Choose a Primary Care Provider (PCP). You can change your PCP at any time. See a women s health care provider without a referral Get your covered services and drugs quickly Know about all treatment options, no matter what they cost or whether they are covered Refuse treatment, even if your health care provider advises against it Stop taking medicine, even if your health care provider advises against it Ask for a second opinion. UCare s MSHO will pay for the cost of your second opinion visit. Make your health care wishes known in an advance directive You have the right to timely access to care that does not have any communication or physical access barriers. This includes the right to: Get medical care timely Get in and out of a health care provider s office. This means barrierfree access for people with disabilities, in accordance with the Americans with Disabilities Act. Have interpreters to help with communication with your health care providers and your health plan You have the right to seek emergency and urgent care when you need it. This means you have the right to: Get emergency services without prior approval in an emergency See an out-of-network urgent or emergency care provider, when necessary days a week. The call is free. For more information, visit ucare.org. 15

16 You have a right to confidentiality and privacy. This includes the right to: Ask for and get a copy of your medical records in a way that you can understand and to ask for your records to be changed or corrected Have your personal health information kept private If you have a complaint or think we should cover something we denied You have the right to make complaints about your covered services or care. This includes the right to: File a complaint or grievance against us or our providers Ask for a state fair hearing Get a detailed reason for why services were denied For more information about your rights, you can read the UCare s MSHO Member Handbook. If you have questions, you can also call UCare s MSHO Customer Services. If you have a complaint or think UCare s MSHO should cover something we denied, call Customer Services at (toll free). You may be able to appeal our decision. For questions about complaints and appeals, you can read Chapter 9 of the UCare s MSHO Member Handbook. You can also call UCare s MSHO Customer Services. For oral grievances and complaints, call UCare s MSHO s Customer Services: (toll free) TTY (toll free) 8 a.m. - 8 p.m., seven days a week. For oral appeals, call UCare Member Complaints, Appeals, and Grievances: (toll free) TTY (toll free) 8 a.m. - 4:30 p.m., Monday Friday. For written appeals, grievances and complaints, mail UCare at: UCare Attn: Member Complaints, Appeals, Grievances P.O. Box 52 Minneapolis, MN You can also fax your written appeal, grievance or complaint to UCare at: (toll free) Or us at: cag@ucare.org days a week. The call is free. For more information, visit ucare.org. 16

17 If you suspect fraud Most health care professionals and organizations that provide services are honest. Unfortunately, there may be some who are dishonest. If you think a health care provider, hospital or pharmacy is doing something wrong, please contact us. Multi-language Interpreter Services English: We have free interpreter services to answer any questions you may have about our health or drug plan. To get an interpreter, just call us at Someone who speaks English/Language can help you. This is a free service. Spanish: Tenemos servicios de intérprete sin costo alguno para responder cualquier pregunta que pueda tener sobre nuestro plan de salud o medicamentos. Para hablar con un intérprete, por favor llame al Alguien que hable español le podrá ayudar. Este es un servicio gratuito. Hmong: Peb muaj neeg txhais lus Hmoob uas yuav pab teb koj cov lus noog hais txog ntawm peb qhov Health thiab Drug Plan. Yog hais tias koj xav tau kev pab no thov hu rau ntawm tus xov tooj Ib tug neeg hais lus Hmoob mam pab txhais lus rau koj. Qhov ntawm no yog dawb xwb. Somali: Waxaan kuu haynaa turjubaan bilaash ah oo kaaga jawaaba su aal kasta oo la xiriirta qorsha caafimaad iyo dawooyinka caymiskayaga. Si aad u heshid turjubaan, waxaad naga soo wacdaa Qof ku hadla Somali ayaa ku caawin donna. Shaqadani waa lacag la aan. Call UCare s MSHO s Customer Services. Phone numbers are at the bottom of the page. Or, call Medicare at MEDICARE ( ). TTY users should call You can call these numbers for free, 24 hours a day, seven days a week. Chinese Mandarin: 我 们 提 供 免 费 的 翻 译 服 务, 帮 助 您 解 答 关 于 健 康 或 药 物 保 险 的 任 何 疑 问 如 果 您 需 要 此 翻 译 服 务, 请 致 电 我 们 的 中 文 工 作 人 员 很 乐 意 帮 助 您 这 是 一 项 免 费 服 务 Chinese Cantonese: 您 對 我 們 的 健 康 或 藥 物 保 險 可 能 存 有 疑 問, 為 此 我 們 提 供 免 費 的 翻 譯 服 務 如 需 翻 譯 服 務, 請 致 電 我 們 講 中 文 的 人 員 將 樂 意 為 您 提 供 幫 助 這 是 一 項 免 費 服 務 Tagalog: Mayroon kaming libreng serbisyo sa pagsasalingwika upang masagot ang anumang mga katanungan ninyo hinggil sa aming planong pangkalusugan o panggamot. Upang makakuha ng tagasaling-wika, tawagan lamang kami sa Maaari kayong tulungan ng isang nakakapagsalita ng Tagalog. Ito ay libreng serbisyo. French: Nous proposons des services gratuits d'interprétation pour répondre à toutes vos questions relatives à notre régime de santé ou d'assurance-médicaments. Pour accéder au service d'interprétation, il vous suffit de nous appeler au Un interlocuteur parlant Français pourra vous aider. Ce service est gratuit. days a week. The call is free. For more information, visit ucare.org. 17

18 Multi-language Interpreter Services Vietnamese: Chúng tôi có dịch vụ thông dịch miễn phí để trả lời các câu hỏi về chương sức khỏe và chương trình thuốc men. Nếu quí vị cần thông dịch viên xin gọi sẽ có nhân viên nói tiếng Việt giúp đỡ quí vị. Đây là dịch vụ miễn phí. German: Unser kostenloser Dolmetscherservice beantwortet Ihren Fragen zu unserem Gesundheits- und Arzneimittelplan. Unsere Dolmetscher erreichen Sie unter Man wird Ihnen dort auf Deutsch weiterhelfen. Dieser Service ist kostenlos. Korean: 당사는 의료 보험 또는 약품 보험에 관한 질문에 답해 드리고자 무료 통역 서비스를 제공하고 있습니다. 통역 서비스를 이용하려면 전화 번으로 문의해 주십시오. 한국어를 하는 담당자가 도와 드릴 것입니다. 이 서비스는 무료로 운영됩니다. Russian: Если у вас возникнут вопросы относительно страхового или медикаментного плана, вы можете воспользоваться нашими бесплатными услугами переводчиков. Чтобы воспользоваться услугами переводчика, позвоните нам по телефону Вам окажет помощь сотрудник, который говорит поpусски. Данная услуга бесплатная. إننا نقدم خدمات المترجم الفوري المجانية لإلجابة عن أي أسئلة تتعلق Arabic: بالصحة أو جدول األدوية لدينا. للحصول على مترجم فوري ليس عليك سوى االتصال بنا على سيقوم شخص ما يتحدث العربية.بمساعدتك. هذه خدمة مجانية Hindi: हम र स व स य य दव क य जन क ब र म आपक ककस भ प रश न क जव ब द न क ल ए हम र प स म फ त द भ ष य स व ए उप ब ध ह. एक द भ ष य प र प त करन क ल ए, बस हम [ ] पर फ न कर. क ई व यक तत ज हहन द ब त ह आपक मदद कर सकत ह. यह एक म फ त स व ह. Italian: È disponibile un servizio di interpretariato gratuito per rispondere a eventuali domande sul nostro piano sanitario e farmaceutico. Per un interprete, contattare il numero Un nostro incaricato che parla Italianovi fornirà l'assistenza necessaria. È un servizio gratuito. days a week. The call is free. For more information, visit ucare.org. 18

19 Multi-language Interpreter Services Portugués: Dispomos de serviços de interpretação gratuitos para responder a qualquer questão que tenha acerca do nosso plano de saúde ou de medicação. Para obter um intérprete, contacte-nos através do número Irá encontrar alguém que fale o idioma Português para o ajudar. Este serviço é gratuito. French Creole: Nou genyen sèvis entèprèt gratis pou reponn tout kesyon ou ta genyen konsènan plan medikal oswa dwòg nou an. Pou jwenn yon entèprèt, jis rele nou nan Yon moun ki pale Kreyòl kapab ede w. Sa a se yon sèvis ki gratis. Polish: Umożliwiamy bezpłatne skorzystanie z usług tłumacza ustnego, który pomoże w uzyskaniu odpowiedzi na temat planu zdrowotnego lub dawkowania leków. Aby skorzystać z pomocy tłumacza znającego język polski, należy zadzwonić pod numer Ta usługa jest bezpłatna. Japanese: 当 社 の 健 康 健 康 保 険 と 薬 品 処 方 薬 プランに 関 するご 質 問 にお 答 えするために 無 料 の 通 訳 サービス がありますございます 通 訳 をご 用 命 になるには にお 電 話 ください 日 本 語 を 話 す 人 者 が 支 援 いたします これは 無 料 のサービスです days a week. The call is free. For more information, visit ucare.org. 19

20 U1848 (09/15)