Novo Facility Manager Supporting YOU as you support your Team

Transcription

1 Product Data Sheet Novo Facility Manager Supporting YOU as you support your Team Track Equipment. Manage Maintenance. Share Knowledge. Whether you are looking for a Cloud based or In-house facility management solution, the web-based Novo Facility Manager will help you effectively track all of your physical equipment as well as manage any related incidents. What s more, our facility management software (also called facilities maintenance software or CMMS) includes an integrated knowledge base, saving employees time looking for operations manuals, compliance regulations and procedures. Track Equipment Manage Maintenance Share Knowledge Track all types of equipment Monitor locations Track repair history Extend asset lifecycle Log & track all types of maintenance requests Auto assign tasks Robust reporting Schedule auto alerts Create a robust knowledge repository Display best practices Store product manuals Link assets to knowledge

2 Facility Management Software Benefits Powerful CMMS reporting tools allow for at a glance viewing of pending issues and records of problem equipment Easily schedule auto-notifications to manage service contracts, warranty renewals and preventative maintenance of equipment Automate everyday processes by creating a simple Rule / trigger, automatically launching a work order as well as a pre-defined set of tasks to be completed by various staff members Easily store, search and retrieve documented best practices and key information related to equipment maintenance, etc. Facility Management Software Features Web Based, Highly Configurable, Industry Standards Completely Web-Based Facility Management Software only a Web Browser is needed to administer & use the software Easily Accessible on your Company Intranet or Web Site Industry Standard Architecture (MS SQL Server, ASP/ASP.Net) Available In-House & Hosted CMMS Editions available No Additional Hardware Required (can typically be installed on existing servers) Easy to Use utilizes existing computer skills with minimal need for training Powerful Administrative Dashboard Admin Dashboard fully customizable dashboard for at-a-glance viewing of data lists with click-thru reports. Drag and drop components allow admins to quickly & easily arrange and sort the portal to match each administrator s preferences. End User Request Submission/Management (Enterprise Edition) End User Request Submission allows end users to submit a request directly into the request queue (with notifications see below) Request Management allows your end users to review request status, add notes & attachments and to close requests

3 Flexible User Roles (Enterprise Edition) User Roles Management allows customizable user roles to define what your users have permission to see and do. Multi-Department Request Management allows facilities requests to be managed at the department level. Each department (HVAC team, Electrical team, Grounds maintenance) can create & manage their own requests. Work Flow System (Enterprise Edition) USE: Requests may require multiple people in various departments (teams) to either approve the request or complete specific tasks related to the request. The Novo Work Flow System provides a powerful method for automating AND keeping track of these tasks. BENEFIT: Improvement in quality and control of Facilities issues and managing small projects, improved response time to requests involving multiple people, and reduction of time spent keeping track of requests that require multiple steps/multiple people. Predefined & On the Fly Work flows: Ability to create flexible work flows from a list of predefined tasks you setup or on the fly as requests and projects are being added. Completion/Approval Paths: Ability to define work flows with various completion or approval steps as needed. Rules Based Auto Assignment: Ability to automatically launch and assign predefined work flows to requests based on defined business rules Set Auto notifications: notifications are automatically sent to the appropriate person or group when tasks are completed/rejected. Work Flow Task Queue : Empowers managers to view status of pending tasks, assignment, predecessor relationship and deadlines (with color coded due dates for past due, current, future). Company-wide Work Flow Tasks ability to involve administrative users, end users and even external contractors/partners in Work Flow Tasks. User Defined Fields (Enterprise Edition) Empowers Facilities Managers with the ability to customize request fields to their specific needs. Ability to add multiple fields and use Drag and Drop to set their position on the request form. Improves customer response times (facilities staff has more information and is able to resolve issues faster) Improved reporting capabilities resulting in better problem analysis Ability to add multiple fields to Requests, Accounts and Contacts Custom/Business Rules (Enterprise Edition) Flexible Business Rules for auto assignment of requests, auto notifications, etc. Multiple AND/OR Conditions & Actions ability to configure rules based on various field dependencies & perform multiple actions (i.e. update status, reassign requests, alerts, etc.) Rules Logging ability to configure log events for each rule Ability to Route Inbound s to a particular facilities Queue automatically route I ncoming s to different teams or departmental queues based on the address it was sent to (i.e. hvac@ goes to the HVAC Queue, electrical@ goes to the Electrical team s queue, etc.).

4 Single Sign on (Enterprise Edition) Removes multiple log-in hurdles and allows for easy access to the software User and passwords can be easily managed within the software if needed Automatic to Request Processing (Enterprise Edition) Monitor accounts and automatically add and update requests from the message. Support for Multiple Accounts so we have you covered Work Flow Task Management (Enterprise Edition) ability to complete assigned work flow tasks through single Sign on (Enterprise Edition) Web Services (API) (Enterprise Edition - Optional Module) Integrate Novo software with 3rd party software applications allows our Facilities Maintenance Software to integrate with your existing software SLA/Request Escalation SLA Management Associate end users into service level groups (i.e. account types) Business Rules Create service level associated business rules for each service level group Escalation Auto escalate and/or reassign requests to another person or group Notifications Auto notifications (i.e. to a pager/mobile phone) to appropriate Facilities staff if a request is not responded to or closed within a set time period. Logging/Reporting Set service level log events as informational, warning or failure allowing reporting on failures and near failures. Generate charts to graph timely responses and resolutions. Other Request Management Features (Enterprise Edition) Request Templates create personalized request templates, allowing you to create simple to complex request forms. Request Copy ability to copy & save a request and its related information Memorized Requests memorize repeatedly used request to facilitate request entry Recurring Scheduled Requests ability to schedule memorized requests to automatically generate requests for routine tasks (like equipment P.M. s) Automatic Notifications Confirmation Receipt an is replied to the end user or customer who submitted the request to confirm its receipt New Request Submissions Software administrators can be notified via of new requests submitted by end users or customers Re-routing of Requests Facilities staff are notified when a request is re-assigned to them. A link in the takes them directly to the request. SLA Failure when the time to review a request has passed without action, notifications are sent to the appropriate management personnel.

5 Attachments Quick Attachments easily add attachments (i.e. screen shots of error messages, etc.) to any facilities request. Robust, Easily Configurable Request Queue Flexible Request Queue Easily enable or disable the columns to display Priority Colors Priorities are associated with a color making prioritization easy at a glance Request Filtering each user can define their own preferred view of the requests by personalizing filters Time Management Punch In/Punch Out Time Tracking tracks cumulative time spent on a request Request Due Date- Due date displays deadlines for request completion Business Hours & Holidays -gives the ability to define business hours to be used in request management Robust Knowledge Base Integration (Included in Facility Management Software Quick and Easy Knowledge Capture easy-to-use interface allows facilities teams and other staff to quickly create formatted and categorized Knowledge Base articles Quick Knowledge Base Search on Request Problem One click issue search of the Knowledge Base as a request is being added or edited Knowledge Base Article-to-Request Linker with just three clicks you can link a Knowledge Base article to a Facilities Request. This is then available to end users and/or engineers to reduce troubleshooting time showing the articles that have already been reviewed Request to Knowledge Base Article Creation allows you to quickly create a Knowledge Base article from a Request Resolution Asset Mgt. Integration (Included in the Facility Management Software) Asset Types allows multiple types of assets (i.e. HVAC systems, security systems, maintenance equipment, furniture, office equipment & more). Custom Asset List Views each admin user can configure his own asset list view (i.e. the columns to display, list filtering and sort order). Attachments any type of file (such as scanned purchase orders, warranty information, service agreements, drawings, MSDS sheets, pictures, technical specifications, etc.) can be attached to an asset. An asset can also have multiple attachments. Reporting Metrics On Demand ability to configure custom drill down charts and graphs Built-in Reports numerous standard pre-built reports included Flexible Reporting capability Our software identifies trends by various metrics and facilitates root cause analysis identifying problem areas

6 Internationalization Multi-Lingual Support supports the ability to add/manage requests in different languages. Utilizes the same system for providing customer support. Time Zone Configuration allows staff in different time zones to view request dates & times adjusted for their time zone. Accessibility/USA Section 508 Improved navigation via keyboard Improved capability for screen readers S. Independence Blvd. Suite 205 Virginia Beach, VA USA Phone: