SEMBIT SQA Unit Code F9HR 04 Applying policy deployment (Hoshin Kanri, Quality Operating Systems, Business Plan Deployment)
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1 Applying policy deployment (Hoshin Kanri, Quality Operating Systems, Overview This unit covers the competences required for applying policy deployment (Hoshin Kanri, Quality Operating Systems,. It involves applying the principles and processes of business plan deployment in your local area, and defining the area goals for the customer and the business you work in, to enable improvement opportunities and conditions to be identified which, when implemented, will deliver the local area policy deployment plan. Typically, improvement opportunities will focus on such things as whether there is a local commitment to deliver the improvement plan, whether the policy deployment plan is communicated to everyone in the business, whether there are procedures for making all employees aware of and engaged in the local policy plan, whether there are local measures reflecting policy deployment plans, whether policy review dates are adhered to, whether there are procedures for eliminating cross-functional boundaries, and whether improvement actions are being linked to the policy deployment plan. You will be required to create a visual communication of the plans, which must include the resources required, measures of performance, timescales for completion, review dates of each activity, assigned ownership and responsibility for each action, and the order of importance of each improvement activity. Your responsibilities will require you to comply with organisational policy and procedures for the activities undertaken, and to report any problems that you cannot solve, or that are outside your responsibility, to the relevant authority. You will be expected to take full responsibility for your own actions within the activity, and for the quality and accuracy of the work that you carry out. Your underpinning knowledge will provide a good understanding of your work, and will provide an informed approach to the techniques and procedures used. You will need to understand the principles and procedures of policy deployment, and is application, in adequate depth to provide a sound basis for carrying out the activities to the required criteria. Applying safe working practices will be a key issue throughout. SEMBIT3-14 1
2 Performance criteria You must be able to: P1 work safely at all times, complying with health and safety and other relevant regulations and guidelines P2 obtain the current policy deployment plan P3 carry out the policy deployment process in your local area and define the area goals P4 identify improvement opportunities and conditions which, when implemented, deliver the local area policy deployment plan P5 produce quantifiable objectives and targets for all the defined improvement activities, with an appropriate measure and timescale for completion P6 produce and communicate the plan in an appropriate visual format SEMBIT3-14 2
3 Knowledge and understanding You need to know and understand: K1 the health and safety requirements of the work area in which you are carrying out the improvement activities K2 where to find the information required to develop a local policy deployment plan K3 how to create policy deployment plans K4 the techniques used to communicate the information and results obtained by this process K5 how to differentiate between your business vision, mission and main business drivers K6 measures of performance in a lean business environment K7 the limits of your responsibility and involvement in the policy deployment planning process K8 the types of improvement activity that will drive the implementation of the business plan (eg, management tools and techniques which contribute to quality, cost, delivery and responsiveness) K9 the meaning and application of the Deming cycle (Plan, Do, Check, Act) K10 the application of gap analysis (current situation versus desired situation) K11 the extent of your own authority, and to whom you should report in the event of problems that you cannot resolve SEMBIT3-14 3
4 Additional Information Scope/range related to performance criteria You must be able to: 1. define the area goals for: 1.1. customers 1.2. the business in which you work 2. use at least four of the following criteria when identifying improvement opportunities: 2.1. is there local commitment to deliver the improvement plan? 2.2. is the plan communicated to everyone in the business? 2.3. are all employees aware of and engaged in the local policy plan? 2.4. do local measures reflect policy deployment plans? 2.5. are policy review dates adhered to? 2.6. are cross-functional boundaries eliminated? 2.7. are improvement actions linked to the policy deployment plan? 3. create a visual communication of the plans, which must include all of the following: 3.1. the resources required 3.2. measures of performance 3.3. timescales for completion 3.4. review dates of each activity 3.5. assigned ownership and responsibility for each action 3.6. the order of importance of each improvement activity SEMBIT3-14 4
5 Developed by SEMTA Version number 1 Date approved December 2008 Indicative review date Validity Status Originating organisation December 2013 Current Original SEMTA Original URN 14 Relevant occupations Business, Administration and Law; Associate Professionals and Technical Occupations; Business management; Business and Finance Associate Professionals Suite Business Improvement Techniques Suite Key words Engineering, business, improvement, techniques, policy development, Hoshin Kanri, quality operating, business plans SEMBIT3-14 5
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