GENERAL SERVICES TARIFF

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1 West Tennessee Telephone Company, Inc. TRA Tariff 1 Marketing Under Service Mark of TEC Title Page Lera Roark 1 st Revised Page 1 Vice President Cancels Original Page 1 Issued: 1/01/08 Effective: 01/01/08 GENERAL SERVICES TARIFF This tariff contains regulations and rates applicable for the furnishing of general telephone services and equipment and facilities associated with such services offered by the West Tennessee Telephone Company, Inc. within this State. This tariff is on file with the Tennessee Regulatory Authority. Intrastate communication services are furnished through facilities provided by the Company for the transmission of intelligence by electrical impulse, principally by means of wire, radio, or a combination thereof. EXPLANATION OF SYMBOLS When changes are made in any tariff page, a revised page will be issues cancelling the tariff page affected; such changes will be identified through the use of the following symbols: (C) (D) (I) (R) to signify changed regulation to signify discontinued rate, regulation, or text to signify increase to dignify new rate, regulation, or text to signify reduction to signify a change in text but no change in rate or regulation The above symbols will apply except where additional symbols are identified at the bottom of an individual page. ALL MATERIAL ON THIS SHEET IS NEW

2 West Tennessee Telephone Company, Inc. TRA Tariff 1 CONTENTS Lera Roark 4 th Revised Page 1 Vice President Cancels 3 rd Revised Page 1 Issued: 8/29/95 Effective: 9/28/95 TABLE OF CONTENTS A. Intrastate Interexchange Carrier Access Service Tariff 1. Definition of Terms 2. General Regulations 3. Basic Local Exchange Service and Service Area Maps 4. Service Charges 5. Charges Applicable Under Special Conditions 6. Directory Listings 7. Coin Telephone Service 8. Foreign Exchange and Foreign Central Office Service 9. Key and Pushbutton Telephone Service 10. Private Branch Exchange Service 11. Miscellaneous Service Arrangements 12. Auxiliary Equipment 13. Connection With Customer-Provided Equipment and Facilities 14. Data Service 15. Personal Paging Service 16. Long Distance Message Telecommunications Service 17. Private Line Service 18. Optional Calling Plans 100. Obsolete Service Offerings

3 West Tennessee Telephone Company, Inc. TRA Tariff 1 INDEX Lera Roark 11th Revised Page 1 Vice President Cancels 10th Revised Page 1 Issued: 11/19/09 Effective: 12/19/09 INDEX Subject Section Page Abusive Language, Use of 2 7 Additional Listing Charges 6 7 Additional Provisions for Connections of Certain Customer-Provided Terminal Equipment and Communications Systems Adjustment of Monthly Charges 2 19 Advance Payments 2 18 Alarm Coupler Allowance for Interruptions 2 19 Alternate (Directive) Listings 6 10 Application for Service Applicant has Past Due Account 2 8 Application of Rates for Business and Residence Service 2 9 Arrangement for Night, Sunday and Holiday Service Associated Items of Equipment for Semi-public Telephone Service 7 5 Attachments (Pole Attachment Rental) 5 2 Availability of Facilities 2 7 (D) Basic Local Exchange Service 3 2 Basic Termination Charge 4 9 Booths for Semi-public Telephone Service 7 5 Broadcast of Recordings of Telephone Conversations 2 5 Buried Construction On Private Property 5 4 On Public Property 5 4 Buried Service 5 4 Business Designations 6 4 Business Listings 6 3 Business Rate Application 2 9

4 West Tennessee Telephone Company, Inc. TRA Tariff 1 INDEX James Garner 10th Revised Page 2 Vice President Cancels 9th Revised Page 2 Issued: 9/27/11 Effective: 10/28/11 INDEX Subject Section Page Cable Carrying Charge 11 4 Cancellation of Application Prior to Completion of Work 4 9 Caption Listings 6 9 Centrex Service Change Business Service to Residence Service 2 11 Residence Service to Business Service 2 11 Change Charge 4 7 Change of Name 2 17 Change in Telephone Number Charge 4 7 Charges Applicable Under Special Conditions 5 1 Charges for Unusual Installations 5 6 Coin Telephone Service 7 1 Company Facilities at Hazardous or Inaccessible Locations 2 14 Concession Service for Churches 3 4 Concession to Schools (Grades K-12 Only) for School/Parent Systems Conference on Demand Connection with Certain Customer-Provided Facilities 13 5 Connections of Grandfathered Terminal Equipment and Grandfathered Communications Systems Connections of Other Common Carrier-Provided Communications Systems Connections of Registered Equipment 13 9 Construction Charges 5 2 Construction On Private Property 5 4 On Public Highways or Other Easements 5 3 Special Types 5 6 Contiguous County Call Credits for Non AT&T (formerly BellSouth) Customers 3 8 County Seat Calling 3 8 Custom Calling Services Customer Premises Inside Wire 5 10

5 West Tennessee Telephone Company, Inc. TRA Tariff 1 INDEX Lera Roark 7th Revised Page 3 Vice President Cancels 6th Revised Page 3 Issued: 11/19/09 Effective: 12/19/09 INDEX Subject Section Page Damage to Subscriber's Premises 2 21 Data Access Couplers DATA-PHONE Data Service 14 1 Defacement of Premises 2 21 Definition of Terms 1 1 Denial of Service 2 19 Deposits 2 18 Destruction of Telephone Equipment by Subscriber 2 13 Direct-In-Dialing (DID) Service Directories 2 13 Directory listings 6 1 Additional Directory Listing 6 7 Foreign Listings 6 8 Initial Service Period 6 7 Miscellaneous Listings 6 8 Tenants Sub-Leasing 6 11 Disconnection of Service for Cause 2 15 Disposition of Nonpayment Suspension or Termination of Service 2 19 Distance Learning Video Transport Service Electric Power, Provision of 2 12 Equipment-to-Equipment Connections Establishment of Identity 2 4 Explanation of Terms 1 1 Explosive Atmosphere, Equipment in 2 21 Extension Line Mileage 11 3 Extension Stations 11 2 Flat Rate Service, Monthly Exchange Rates 3 2 Floor Space, Electric Power and Operating at the Subscriber's Premises 2 12 Foreign Exchange Service 8 2 Foreign Listings 6 8 Foreign Central Office Service 8 3 (D)

6 West Tennessee Telephone Company, Inc. TRA Tariff 1 INDEX James Garner 10 th Revised Page 4 Vice President Cancels 9 th Revised Page 4 Issued: 4/12/12 Effective: 4/01/12 INDEX Subject Section Page General Regulations 2 1 Hazardous Locations, Provision of Service 2 14 Health Care Providers Support Program Impersonation of Another with Fraudulent Intent 2 6 In-Classroom Computer Access Service Indemnifying Agreement 2 21 Indented Listings 6 8 Initial Service Periods Directory Listings (Additional Listings) 6 7 Telephone Service 2 11 Installation Charges 4 10 Integrated Services Digital Network (ISDN) Interpositioning of Customer-Provided Terminal Equipment and Communications Systems Intra-NPA Long Distance Directory Assistance Service 16 2 Intrastate Interexchange Carrier Access Services Tariff A 1 Key and Pushbutton Telephone Service 9 1 General Provisions 9 2 Key Telephone Service 9 8 Pushbutton Telephone Service 9 4 Late Payment Charge Liability of the Company 2 20 Lifeline Assistance Program 3 9 Limitations and Use of Telephone Service 2 3 Listings, Directory 6 1 Contract Period 6 7 Limited Communications 2 5 Local Calling Areas 3 3 (D)

7 West Tennessee Telephone Company, Inc. TRA Tariff 1 INDEX Lera Roark 3rd Revised Page 5 Vice President Cancels 2nd Revised Page 5 Issued: 9/01/07 Effective: 10/01/07 INDEX Subject Section Page Local Operator Verification/Interruption Service 3 7 Long Distance Directory Assistance Service 16 2 Long Distance Operator Service Requiring Telephone Number Assistance - Intrastate - InterLata 16 3 Long Distance Operator Verification/Interruption Service - Intrastate - InterLata 16 4 Maintenance and Repairs 2 13 Maintenance Service Charge 4 10 Message Toll Telephone Service Concurrence 16 1 Message Toll Telephone Service - IntraLATA Operator Service 16 5 Long Distance Operator Verification/Interruption Service 16 5 Mileage Charges Extension Line 11 3 Foreign Exchange Service & Foreign Metropolitan Area Service 8 1 Zone 3 2 Minimum Revenue Guarantee 5 5 Minimum Service Charge 4 10 Miscellaneous Listings 6 8 Miscellaneous Service Arrangements 11 1 Misuse of Directory Assistance 2 7 Monthly Exchange Rates 3 2 Moves and Changes 4 5 Moves or Changes of Existing Plant 5 7 Multiple Data Station Out-of-Service Feature 14 13

8 West Tennessee Telephone Company, Inc. TRA Tariff 1 INDEX Lera Roark 4th Revised Page 5-A Vice President Cancels 3rd Revised Page 5-A Issued: 8/09/07 Effective: 10/01/07 INDEX Subject Section Page N11 Dialing Service Non Listed Service - See Semi-Private Telephone Numbers Non Payment, Cancellation of Service for 2 6 Non Published Service - See Private Telephone Numbers Numbers, Telephone 2 13 Obligation to Furnish Service 2 7 Obsolete Service Offerings Obscene, Profane or Abusive Language 2 7 Operator Assisted Local Calls and Local Calling Card Service Calls 3 6 Optional Calling Plans 18 1 Optional Calling Plan Directory Listings 6 12 Ownership of Equipment 2 12 Paging, Connection with Customer-owned Party Line Service 2 8 Payment Arrangements and Credit Allowances 2 18 Payment for Service 2 18 Payphone Access Lines 7 19

9 West Tennessee Telephone Company, Inc. TRA Tariff 1 INDEX Lera Roark 5 th Revised Page 6 Vice President Cancels 4 th Revised Page 6 Issued: 2/28/97 Effective: 4/15/97 INDEX Subject Section Page Period for the Presentation of Claims 2 21 Pole Line Construction On Private Property 5 4 On Public Highways 5 3 Presentation of Claims, Period for the 2 21 Private Branch Exchange Service (PBX) 10 1 Arrangements for Night, Sunday and Holiday Service Trunk Lines 3 2 Initial Contract Periods 2 11 Private Line Services 17 2 Private Right-of-Way Required to Provide Service 5 3 Private Telephone Numbers 6 5 Provision and Ownership of Directories 2 13 of Apparatus and Facilities 2 12 of Telephone Numbers 2 13 Pushbutton Telephone Service 9 4 (D) (D) Rearrangements of Existing Plant 5 7 Recorded Public Announcements 2 5 Recorder Connector Recorder Coupler Recording of Incoming Messages Only 13 2 Recording of Telephone Conversations 2 5 Recording of Two-Way Telephone Conversations 13 1 Reference Listings 6 8 Refusal of Service for Indebtedness 2 9 Regulations 2 1 Repairs and Maintenance 2 13 Resale of Service 2 3 Residence Listings 6 5 Residence Rate Application 2 10 Responsibility of the Company Responsibility of the Customer Restoration Charge 4 9 Ringer Limitations 2 16 Rules and Regulations 2 1

10 West Tennessee Telephone Company, Inc. TRA Tariff 1 INDEX Lera Roark 6 th Revised Page 7 Vice President Cancels 5 th Revised Page 7 Issued: 10/10/03 Effective: 11/9/03 INDEX Subject Section Page Schools and Libraries Discount Program 11 9 Schools, Libraries and Health Care Programs 11 9 Selective Class of Call Screening Selective Toll Restriction Services Semi-Private Telephone Numbers 6 7 Service at Hazardous Locations 2 14 Service Charges 4 1 Service Connection Charges 4 3 Service Irregularities, Liability for 2 20 Special Equipment 5 9 Special Mounting Arrangements for Semi-Public Telephone Service 7 5 Special Service Arrangements 5 9 Special Types of Construction 5 6 Suspension of Business and Residence Service 2 14 Suspensions or Terminations for Nonpayment 2 19 Telephone Directories 2 13 Telephone Numbers 2 13 Temporary Installation 5 9 Temporary Listings 6 11 Temporary Suspension of Telephone Service 2 14 Temporary Service Requiring Construction 5 6 Tenants Sub-leasing Subscriber's Premises 6 11 Tennessee Dual Party Relay Restrictions 2 22 Termination Charges 4 9 Termination of Service 2 15 Suspensions or Terminations for Nonpayment 2 6 Third Party Service Provider Block 4 16 Tie Line Service 11 6 Tie Line Terminations, PBX 11 7 Trade Names 6 4 Transfers of Service Between Subscribers 2 17

11 West Tennessee Telephone Company, Inc. TRA Tariff 1 INDEX James Garner 10 th Revised Page 8 Vice President Cancels 9 th Revised Page 8 Issued: 01/06/12 Effective: 02/06/12 INDEX Subject Section Page Transmitting Messages 2 6 Trunk Lines 3 2 Underground Service Entrances 5 5 Universal Emergency Number Service Unlawful Use of Service 2 6 Unpaid Account - Application for New Service 2 8 Unusual Installations 5 7 Use and Ownership of Equipment 2 12 Use of Abusive Language 2 7 Use of Subscriber's Service 2 3 Violations of Regulations Visit Charge 13 3 Voice Mail (V-Mail) Service VoIP Traffic A 3-8 Waiver of Service Connection Charges 4 13 West Tennessee's Personal Paging Service Wide Area Telecommunications Service 16 6 Work Performed Outside Regular Working Hours Dialing Code for Telephone Relay Service (TRS)

12 West Tennessee Telephone Company, Inc. TRA Tariff 1 SECTION 1 Lera Roark 2 nd Revised Page 1 Vice President Cancels 1 st Revised Page 1 Issued: 9/15/10 Effective: 10/15/10 1. DEFINITIONS OF TERMS For the purpose of these tariff schedules the terms and expressions listed below shall have the meanings set forth opposite them. ACCESSORIES - Devices which are mechanically attached to, or used with, the facilities furnished by the Company and which are independent of, and not electrically connected to, the conductors in the communications path of the telecommunications system. (D) (D) ADDITIONAL LISTING - Any listing of a name or other authorized information in connection with a customer s telephone number in addition to that to which he is entitled in connection with his regular service. ANSWER SUPERVISION - This feature provides the capability of delivering off hook supervision signals from the subscriber s serving central office to a line interface at the customer s premises. These supervisory signals indicate when the called party has answered an incoming call (gone off hook ). APPLICANT - A person, firm, corporation or other organization applying for telecommunications service. (D) (D) AUTHORIZED USER - A person, firm or corporation (other than the subscriber) on whose premise a telephone, private branch exchange, or private line service or channel is located and who may communicate over such channels in accordance with the terms of the tariff. (D) (D)

13 West Tennessee Telephone Company, Inc. TRA Tariff 1 SECTION 1 Lera Roark 2 nd Revised Page 2 Vice President Cancels 1 st Revised Page 2 Issued: 9/15/10 Effective: 10/15/10 1. DEFINITIONS OF TERMS AUXILIARY LINE - An additional individual line main station used for one-way (inward to the subscriber) service. BASE RATE - The rate for primary classes of exchange service which does not include zone or mileage charges. BASE RATE AREA - A specific area within an exchange area as set forth in the telephone company s tariffs, maps or descriptions. Local Exchange Service within this area is furnished at uniform rates without extra mileage charges. BUILDING (SAME) - The term "same building" is to be interpreted as a structure under one roof, or two or more structures under separate roofs but connected by enclosed passageways in which the wires or cables of the company can be safely run provided the plant facility requirements are not appreciably greater than would be required normally if all structures were under one roof. In those cases where there are several structures under separate roofs but connected by enclosed passageways and the plant facility requirements for furnishing service are appreciably greater than would be required normally if all the structures were under one roof, the term same building applies individually to each of the separate structures. Pipes and conduit are not considered enclosed passageways. BUSINESS SERVICE - Telephone service furnished to customers where the actual or obvious use is principally or substantially of a business, professional or occupational nature. CALL - An attempted or completed communication. CALLING CARD - Denotes a billing arrangement by which a Long Distance call may be charged to an authorized calling card number. CANCELLATION CHARGE - A charge applicable under certain conditions when an application for service and/or facilities is canceled in whole or in part prior to the completion of the work involved. CENTRAL OFFICE - A switching unit, in a telecommunications system which provides service to the general public, having the necessary equipment and operating arrangements for terminating and interconnecting subscriber lines and trunks or trunks only. There may be more than one central office in a building.

14 West Tennessee Telephone Company, Inc. TRA Tariff 1 SECTION 1 Lera Roark 2 nd Revised Page 3 Vice President Cancels 1 st Revised Page 3 Issued: 9/15/10 Effective: 10/15/10 1. DEFINITIONS OF TERMS CENTRAL OFFICE CONNECTING FACILITY - Denotes a facility furnished to an Other Common Carrier by the Company (in accordance with the Company's facilities for Other Common Carrier's tariffs) between the terminal location of the Other Common Carrier and a point of connection on the Company premises. CENTRAL OFFICE LINE - A circuit directly connecting an individual main station or private branch exchange switchboard or an intercommunicating system with a central office. (D) (D) CERTIFICATE - Certificate of Public Convenience and Necessity issued by the Commission to telephone utilities. CHANNEL - A path for communications between two or more stations, or company offices, furnished in such a manner as the company may elect, whether by wire, radio or a combination thereof and whether or not by a single physical facility or route. CIRCUIT - A channel used for the transmission of electrical energy in the furnishing of telephone and other communications service. CLASS OF SERVICE - A description of telecommunications service furnished a subscriber which denotes such characteristics as nature of use (Business or Residence) or type of rate (Flat Rate or Measured Rate). (D) COMMISSION - Tennessee Regulatory Authority (TRA) (D) (D)

15 West Tennessee Telephone Company, Inc. TRA Tariff 1 SECTION 1 Lera Roark 2 nd Revised Page 4 Vice President Cancels 1 st Revised Page 4 Issued: 9/15/10 Effective: 10/15/10 1. DEFINITIONS OF TERMS COMMUNICATING DEVICE - Any item, located on the customer s side of the Network Interface Device (NID), which is used in transmitting or receiving telecommunications messages. COMMUNICATIONS SYSTEMS - Channels or other facilities which are capable when not connected to telecommunications services, of two-way communications between customer-provided terminal equipment or access lines. COMPANY - Whenever used in this tariff, "Company" refers to West Tennessee Telephone Company, Inc., unless the context clearly indicates otherwise. (D) (D)

16 West Tennessee Telephone Company, Inc. TRA Tariff 1 SECTION 1 Lera Roark 2 nd Revised Page 5 Vice President Cancels 1 st Revised Page 5 Issued: 9/15/10 Effective: 10/15/10 1. DEFINITIONS OF TERMS CONNECTING COMPANY - A corporation, association, firm or individual, licensed and operating as a communications common carrier, owning and operating a toll line and/or one or more central offices providing local exchange telephone service to the public and with whom the company interchanges traffic. CONSTRUCTION CHARGE - A separate charge authorized in the tariff for construction of pole lines, circuits, facilities, etc. CONTINUOUS PROPERTY - The plot of ground, together with any buildings thereon, occupied by the subscriber, which is not divided by public highways or separated by property occupied by other. Where a subscriber occupies property on both sides of a street, alley, highway, body of water, railroad right-of-way, etc., and the properties would otherwise be continuous, such properties are treated as continuous property provided local wire or cable facilities are used and the subscriber furnishes all local distribution pole line facilities or underground conduit required in connection therewith. CONTRACT - Refers to the agreement between a subscriber and the company under which telecommunications services, and facilities are furnished subject to the rules an regulations specified in this Tariff. COST - Cost when referred to in this tariff consists of cost of equipment, freight, taxes, cost of maintenance, cost of operation, general administration expenses, including taxes on the basis of average charges for these items, and any other item of expense associated with the particular situation. Installed cost includes cost of equipment and materials provided or used, plus labor, engineering, supervision, transportation, rights-of-way and other items which are chargeable to the capital accounts. COST OF EQUIPMENT - Cost of equipment when referred to in this tariff consists of equipment cost, freight, taxes, cost of maintenance, cost of operation, general administration expenses, including taxes on the basis of average charges for these items, and any other item of expense associated with the particular situation. (D) (D)

17 West Tennessee Telephone Company, Inc. TRA Tariff 1 SECTION 1 Lera Roark 2 st Revised Page 6 Vice President Cancels 1 st Revised Page 6 Issued: 9/15/10 Effective: 10/15/10 CPE - See Customer Provided Equipment 1. DEFINITIONS OF TERMS CUSTOMER - See Subscriber. CUSTOMER-OWNED COIN OPERATED TELEPHONE (COCOT) - See Payphone Access Lines, Section 7. (D) (D) (D) (D) CUSTOMER-PROVIDED TERMINAL EQUIPMENT - Devices, apparatus and their associated wiring, provided by a customer, which do not constitute a communications system and which, when connected to the communications path or the telecommunications system, are so connected either electrically, acoustically, or inductively. DATA ACCESS ARRANGEMENT - A protective connecting arrangement for use with the network control signaling unit, or in lieu of the connecting arrangement, an arrangement to identify a central office line and protective facilities and procedures to determine compliance with criteria set forth in section Connection with Customer-Provided Equipment and Facilities of this tariff. (D) (D) DIRECTORY ASSISTANCE - The Company furnishes Directory Assistance service for the purpose of aiding customers in obtaining telephone numbers. Directory Assistance does not provide telephone numbers associated with private (non-published) listings but does furnish numbers for semi-private (non-listed) listings. DIRECTORY ASSISTANCE CALL COMPLETION - Directory Assistance Call Completion (DACC) will provide customers who obtain a telephone number from Directory Assistance the option of being connected to the number without having to hang up. The text previously found on this sheet can now be found on Section 1 2nd Revised Page 7.

18 West Tennessee Telephone Company, Inc. TRA Tariff 1 SECTION 1 Lera Roark 2 nd Revised Page 7 Vice President Cancels 1 st Revised Page 7 Issued: 9/15/10 Effective: 10/15/10 1. DEFINITIONS OF TERMS DIRECTORY LISTING - The publication in the Company's directory and/or information records of information relative to a subscriber's telephone number, by which telephone users are enabled to ascertain the call number of a desired station. 1. Caption Listing: The listing of a subscriber s name without address or telephone number followed by a series of indented listings covering branches or different departments of the business. 2. Cross Reference Listing: The listing of a generally accepted name of a subscriber followed by a reference to another listing. 3. Foreign Exchange Listing: The listing of a subscriber in the alphabetical list of an exchange other than that for the exchange from which the subscriber is served. 4. Indented Listing: Indented listings are used where a subscriber has more than one listing for services under the same name at one or more locations. DROP WIRE - Wires used to connect the circuits of open wire, aerial or underground distribution facilities to the point where connection is made with the NID. (M) (M) (D) EXCHANGE - A basic geographical unit established for the administration of telephone service in a specified area, called the "Exchange Area", which usually embraces a city, town or village, and its environs. It may consist of one or more central offices, together with the associated plant, equipment, and facilities used in furnishing communication service within that area. EXCHANGE AREA - The territory served by an exchange. EXCHANGE LINE - Any line (circuit) directly or indirectly connecting an exchange station with a central office. EXCHANGE SERVICE - The general telephone service rendered in accordance with tariff provisions. Exchange service is a general term describing as a whole the facilities provided for local intercommunication, together with the right to originate and receive a specified or an unlimited number of local messages at charges in accordance with the provisions of this tariff. This text formerly appeared on Section 1 1st Revised Page 6. The text previously found on this sheet can now be found on Section 1 2nd Revised Page 8.

19 West Tennessee Telephone Company, Inc. TRA Tariff 1 SECTION 1 Lera Roark 2 nd Revised Page 8 Vice President Cancels 1 st Revised Page 8 Issued: 9/15/10 Effective: 10/15/10 1. DEFINITIONS OF TERMS EXTENDED AREA SERVICE - A type of telephone service furnished under tariff provisions whereby subscribers of a given exchange may complete calls to and where provided by the tariff, receive messages from one or more exchanges without the application of long distance message telecommunications charges. EXTENSION AND PABX STATION MILEAGE - The charges made for the additional circuit required to furnish such stations beyond the allowance distance from the main station or PABX switchboard. EXTENSION LINE - A circuit connecting a primary station with an extension station, or a circuit connecting a private branch exchange switchboard. An extension line may terminate on a key in lieu of an instrument. (M) (M) (D) (D) EXTRA LISTING - Any listing of a name or information in connection with a subscriber's telephone number beyond that to which he is entitled without additional charge in connection with his regular service. F. C. C. - Federal Communications Commission FLAT RATE SERVICE - A classification of exchange service for which a stipulated charge is made, regardless of the amount of use. (D) FOREIGN CENTRAL OFFICE - Any central office other than that which serves the area in which the subscriber is located. FOREIGN EXCHANGE LINE MILEAGE - The measurement applying to that portion of a central office line connecting a customer with a foreign central office, from the common boundary line to the customer's station, for which a monthly charge is made in addition to the base rate for exchange service. FOREIGN EXCHANGE SERVICE - Telephone exchange service furnished to a subscriber from a central office of an exchange other than the exchange regularly serving the area in which the subscriber is located. (D) (D) This text formerly appeared on Section 1 1st Revised Page 7.

20 West Tennessee Telephone Company, Inc. TRA Tariff 1 SECTION 1 Lera Roark 2 nd Revised Page 9 Vice President Cancels 1 st Revised Page 9 Issued: 9/15/10 Effective: 10/15/10 1. DEFINITIONS OF TERMS HARM - Harm consists of hazards to personnel, damage to company equipment, and impairment of service to persons other than the user of the customer-provided equipment. Types of harm include, but shall not be limited to, voltages dangerous to personnel, destruction of or damage to company equipment, induced noise or cross talk, incorrect dial pulsing, failure of supervision, false answer, incorrect billing, absence of voice band transmission path for call progress signals, and loss of capability to answer an incoming call. (D) (D) INDIVIDUAL LINE - A classification of exchange service furnished under the tariff provision that no other subscriber shall be served by the circuit connecting such station with the central office. (D) (D) INITIAL OR MINIMUM SERVICE PERIOD - The minimum length of time for which a subscriber is obligated to pay for service, facilities, and equipment, whether or not retained by the subscriber for such minimum length of time. INSTALLATION CHARGE - A non-recurring charge applying to the provision of certain items of equipment or facilities as distinguished from the service connection charge applicable for establishment of basic telephone service. The installation charge is normally associated with optional service features and may sometimes be called an "initial" or "non-recurring" charge. (D) (D)

21 West Tennessee Telephone Company, Inc. TRA Tariff 1 SECTION 1 Lera Roark 2 nd Revised Page 10 Vice President Cancels 1 st Revised Page 10 Issued: 9/15/10 Effective: 10/15/10 1. DEFINITIONS OF TERMS (D) (D) LATE PAYMENT CHARGE - A late payment charge is a charge applied to overdue charges on a subscriber s bill when the previous month s bill has not been paid in full prior to the next billing date. LIFELINE - A low income assistance program, available to qualified residential subscriber s, which reduces monthly charges for local service through credits supported by federal and Company funds. LINE ACCESS CHARGE - The charge for access line (excluding instrument charges) together with the right to originate and receive a specified or an unlimited number of local messages at charges in accordance with the provisions of this tariff. LINK-UP - A low income assistance program, available to qualified residential subscribers, which reduces charges for connection of service through credits supported by federal funds. LOCAL CALLING AREA - The area within which telecommunication service is furnished subscribers under a specific schedule of exchange rates and without toll (long distance) charges. A local calling area may include one or more exchange service areas, or portions of exchange service areas. LOCAL CHANNEL - Applies to that portion of a channel which connects a station to an interexchanging channel. A channel connecting two or more stations within an exchange area. LOCAL EXCHANGE SERVICE - A type of localized calling whereby a subscriber can complete calls from his station to other stations within a specified area without the payment of long distance charges. It includes the use of exchange facilities required to establish connections between stations within the exchange and between stations and the toll facilities serving the exchange. (D) (D)

22 West Tennessee Telephone Company, Inc. TRA Tariff 1 SECTION 1 Lera Roark 2 nd Revised Page 11 Vice President Cancels 1 st Revised Page 11 Issued: 9/15/10 Effective: 10/15/10 1. DEFINITIONS OF TERMS LONG DURATION CALLS - Calls which last a duration of a minimum of two successive midnights. Long Duration Calls which are billed on a usage basis, will be subject to billing which additionally bills the call as a new call for each 24 hour period or fraction thereof, past the second midnight recorded. MESSAGE - A communication between two stations. Messages may be classified as follows: a. Local Message: A message between stations within the same local service area. b. Long Distance Message: A message between stations in different exchange areas for which a long distance message charge is made. MEASURED RATE SERVICE - A classification of exchange service which includes an individual line with a monthly outward local usage allowance for a stipulated monthly charge. A charge for usage applies for outward local calls completed in excess of the allowance and is based on one or more of the following elements: number of calls, duration, time of day, day of week and distance between originating and terminating central offices. MILEAGE - The measurement upon which charges are computed for extension tie, private lines and for lines serving exchange stations located outside the central office area of the connecting central office. MINIMUM CONTRACT PERIOD - The minimum length of time for which a subscriber is obligated to pay for service, facilities and equipment, whether or not retained by the subscriber for such a minimum length of time. (D) (D)

23 West Tennessee Telephone Company, Inc. TRA Tariff 1 SECTION 1 Lera Roark 2 nd Revised Page 12 Vice President Cancels 1 st Revised Page 12 Issued: 9/15/10 Effective: 10/15/10 1. DEFINITIONS OF TERMS MOVE - A transfer of telephone service and/or equipment from one location to another on the same premises where there is no interruption of service other than is incident to the work involved. Transfers of telephone service and equipment from one premise to another, or from one location to another on the premises involving a break in the continuity of service and resulting in cessation of local service charges are not considered as moves, but as new service connections and subject tot he regular termination charges and service charges that may be applicable. NETWORK CONTROL SIGNALING - The transmission of signals used in the telecommunications system which perform functions such as supervision (control, status and charging signals), address signaling (Dialing), calling and called number identification, audible tone signals (call progress signals indicating recorder or busy conditions, altering, coin denominations, coin collect and coin return tones) to control the operation of switching machines in the telecommunications system. NETWORK CONTROL SIGNALING UNIT - The terminal equipment furnished, installed, and maintained by the Company for the provision of network control signaling. NETWORK INTERFACE DEVICE (NID) - The network interface device will be installed by the Company. The NID is at the protector, however, until approved hardware is available, the interface will be located outside the customer s premises as close as practicable to the protector or equivalent. At the point of demarcation, all premises service will connect to the telecommunications network. The NID is a weatherproof enclosure consisting of a protector, a standard registration program jack or equivalent and an entrance bridging device provided by the Company as part of local exchange service lines, WATS, or Private Line Services. The subscriber is not permitted to hard-wire (Direct Connect) to the network interface. An approved modular connecting entrance bridging device, allowing disconnection of customer-provided wire, must be utilized when connecting to the NID.

24 West Tennessee Telephone Company, Inc. TRA Tariff 1 SECTION 1 Lera Roark 2 nd Revised Page 13 Vice President Cancels 1 st Revised Page 13 Issued: 9/15/10 Effective: 10/15/10 1. DEFINITIONS OF TERMS NON-RECURRING CHARGE - A one time charge associated with certain installations, change or transfer of services, either in lieu of or in addition to recurring monthly charges. (D) (D) POINT OF DEMARCATION - The point of physical interconnection (connecting block, terminal strip, protector or remote isolation device) between the telephone network and the customer premises wiring. This point is part of the telephone network, provided and maintained by the telephone company under this Tariff. The location of this point is at the NID which is located outside at a point determined by the Company, which is accessible to the Customer. PREMISES (SAME) - The term "same premises" shall be interpreted to mean: (a) The building or buildings, together with the surrounding land occupied or used in the conduct of one establishment or business, or as a residence, and not intersected by a public thoroughfare or by property occupied by others; or (b) the portion of the building occupied by the subscriber either in the conduct of his business or as a residence, and not intersected by a public corridor or by space occupied by others; or (c) the building or portion of a building occupied by the subscriber in the conduct of his business and as a residence provided both the business and the residence bear the same street address; or (d) the continuous property operated as a single farm whether or not intersected by a public thoroughfare. In connection with inside moves, the term "same premises" is to be interpreted to mean the building or portion of a building occupied as a unit by the subscriber in the conduct of his business or residence, or a combination thereof, and not intersected by a public thoroughfare, a corridor, or space occupied by others.

25 West Tennessee Telephone Company, Inc. TRA Tariff 1 SECTION 1 Lera Roark 2 nd Revised Page 14 Vice President Cancels 1 st Revised Page 14 Issued: 9/15/10 Effective: 10/15/10 1. DEFINITIONS OF TERMS PRIMARY CLASS OF SERVICE - Any of those classes of exchange service which the Company undertakes to furnish at any point within the base rate area at a rate common to all applicants for the same class. Primary classes of service may be furnished at points outside a base rate area at base rates plus zone or extra exchange line mileage, when appropriate, per approved tariffs on file with the Commission. PRIVATE BRANCH EXCHANGE SERVICE (PABX SERVICE) - A type of service providing an arrangement of switching equipment and stations for intercommunicating among the stations and for connections through the local and long distance message telephone network to other subscribers. Lines (circuits), equipment and facilities ordinarily furnished in connection with PABX service include the following: 1. PABX Station: A station connected with a PABX switchboard or PABX dial switching equipment. 2. PABX Extension Station: A telephone set which is bridged to the same line as the PABX station. 3. PABX Interior Station: A PABX station that cannot originate or receive calls outside the PABX either directly or through the PABX attendant. 4. PABX Trunk: A central office line (circuit) connecting a PABX system with a central office. 5. Tie Line: A circuit connecting PABX or Centrex systems. PRIVATE LINE SERVICE - A circuit provided to furnish communication only between two or more instrumentalities directly connected to it. Such instrumentalities do not have access to the general exchange and interexchange networks. PRIVATE LISTING - Telephone number not listed in the telephone directory nor given out by the Company. PRIVATE RIGHT-OF-WAY - A facility route granted to the Company on/or over private property. PUBLIC TELEPHONE - An exchange station, either attended or equipped with a coin collecting device, designed and placed for use by the public in general, at locations chosen or accepted by the Company.

26 West Tennessee Telephone Company, Inc. TRA Tariff 1 SECTION 1 Lera Roark 2 nd Revised Page 15 Vice President Cancels 1 st Revised Page 15 Issued: 9/15/10 Effective: 10/15/10 1. DEFINITIONS OF TERMS RATE CENTERS - Points upon which the determination of message toll telephone rates are based. REGISTERED TERMINAL EQUIPMENT - Terminal equipment which is registered in accordance with the rules and regulations in Part 68, Subpart C of FCC Docket RESIDENCE SERVICE - Telephone service furnished to customers when the actual or obvious use is for domestic purposes. SEMI-PUBLIC TELEPHONE - An exchange station equipped with a coin collecting device, designed for a combination of customer and public usage at locations more or less public in character. Semi-public telephone service is considered as a form of customer service. SERVICE CONNECTION CHARGE - The charge at the time of the establishment of a class of telephone service or subsequent additions or changes to that service. (D) (D) SUBSCRIBER - Any person, firm, partnership, corporation, municipality, cooperative organization or governmental agency furnished communication service by the Company under the provisions and regulations of its tariff. (M) (M) This text formerly appeared on Section 1 1st Revised Page 16.

27 West Tennessee Telephone Company, Inc. TRA Tariff 1 SECTION 1 Lera Roark 2 nd Revised Page 16 Vice President Cancels 1 st Revised Page 16 Issued: 9/15/10 Effective: 10/15/10 1. DEFINITIONS OF TERMS SUSPENSION OF SERVICE - An arrangement made at the request of the subscriber, or initiated by the Company for violation of tariff regulations by the subscriber, for temporarily discontinuing service without terminating the service agreement or removing the telephone equipment from the subscriber's premises. TARIFF - The rates, charges, rules and regulations adopted and filed by the Company and approved by the TRA. TELECOMMUNICATIONS SERVICE PRIORITY (TSP) SYSTEM - A structured coding scheme that prescribes the order in which National Security Emergency Preparedness (NSEP) telecommunications services are installed or restored. The TSP System was developed to support the requirements of the U. S. Government and applies only to NSEP telecommunications services to which the Company is able to apply priority treatment. It requires and authorizes priority action by the Company. TELECOMMUNICATIONS SERVICES - The various services offered by the Company as specified in this General Services Tariff and/or other Company Tariff. TELEPHONE NUMBER - A designation assigned to a telephone service for convenience in operating. TEMPORARY DISCONNECTION - An arrangement made at the request of the customer for temporarily discontinuing service without terminating the contract or removing the telephone equipment from the customer s premises, as more specifically defined by the Tariff. TENNESSEE RELAY CENTER - The Tennessee Relay Center permits hearing and speech users of Telecommunications Devices for the Deaf (TDD) to communicate with users of ordinary telephones. Communications take place by relaying conversations (voice to TDD and TDD to voice). These calls are between one party who must communicate by means of a TDD and another who communicates by means of an ordinary telephone. Messages are rated from the rate center of the calling party to the rate center of the called party. The text previously on this sheet can now be found on Section 1 2nd Revised Page 15 and 2nd Revised Page 17.

28 West Tennessee Telephone Company, Inc. TRA Tariff 1 SECTION 1 Lera Roark 2 nd Revised Page 17 Vice President Cancels 1 st Revised Page 17 Issued: 9/15/10 Effective: 10/15/10 1. DEFINITIONS OF TERMS TERMINATION CHARGE - A charge applying when a subscriber discontinues an item of service or equipment prior to the expiration of the initial service period designated for such item. The basic termination charge is an amount established for an individual item of service or equipment from which the termination charge is computed. (M) (D) (D)(M) This text formerly appeared on Section 1 1st Revised Page 16. The text previously on this sheet can now be found on Section 1 2nd Revised Page 18.

29 West Tennessee Telephone Company, Inc. TRA Tariff 1 SECTION 1 Lera Roark 2 nd Revised Page 18 Vice President Cancels 1 st Revised Page 18 Issued: 9/15/10 Effective: 10/15/10 1. DEFINITIONS OF TERMS TOLL MESSAGE - A message between stations in different exchange areas and furnished under the provisions of the applicable toll tariff. APPOINTMENT CALL - An arrangement made in advance with a particular party for the establishment of a person-to-person long distance message telephone connection at a specified timed. CALLING CARD CALL - A toll message in which associated charges are billed to a credit card number assigned by a telephone company and issued to either the called or calling party. COLLECT MESSAGE - A toll message in which the user stipulates that the called party accept and pay for all charges associated with the message. PERSON-TO-PERSON - A toll message in which the user stipulates desire for communication with a specified person or extension station at a specified toll point. STATION-TO-STATION - A toll message in which the user desires communication with anyone who answers. THIRD NUMBER BILLED - A toll message in which associated charges are billed neither to the calling station nor to the called station, but rather to a station not involved in the message. (M) (D) (D) (M) TOLL RATE - The initial period charge prescribed for toll messages usually based upon the duration of the initial period and distance between exchanges. The text previously found on this sheet can now be found on Section 1 Original Page 19. This text formerly appeared on Section 1 1st Revised Page 17.

30 West Tennessee Telephone Company, Inc. TRA Tariff 1 SECTION 1 Lera Roark 2 nd Revised Page 19 Vice President Cancels 1 st Revised Page 19 Issued: 9/15/10 Effective: 10/15/10 1. DEFINITIONS OF TERMS TOLL SERVICE - Toll service is that part of the total telephone service rendered by the company which is furnished between subscribers in different exchange areas in accordance with the rates and rules specified in the toll tariffs. TRA - Tennessee Regulatory Authority UNDERGROUND SERVICE CONNECTION - A subscriber's "drop" wire which is ran underground from a pole line or an underground distributing cable. UTILITY - See Company VISIT CHARGE - See Maintenance Visit Charge, Section 4. (M) (M) (M) (D) (D)(M) This text formerly appeared on Section 1 1st Revised Page 18.

31 West Tennessee Telephone Company, Inc. TRA Tariff 1 SECTION 2 Lera Roark 2 nd Revised Page 1 Vice President Cancels 1 st Revised Page 1 Issued: 5/24/00 Effective: 6/23/00 2. GENERAL REGULATIONS CONTENTS Page Number 2.1. Application Limitations and Use of Service Use of Subscriber's Service Establishment of Identity Customer-provided Terminal Equipment and Communications Systems Accessories Provided by the Subscriber Broadcast of Recordings of Telephone Conversations Recorded Public Announcements Limited Communication Transmitting Messages Unlawful Use of Service Cancellation of Service for Cause Misuse of Directory Assistance Service Establishment and Furnishing of Service Availability of Facilities Party Line Service Application for Service Application of Rates for Business and Residence Service Initial Service Periods Floor Space, Electric Power and Operating at the Subscriber's Premises Provision and Ownership of Apparatus and Facilities Provision and Ownership of Directories Provision and Ownership of Telephone Numbers Maintenance and Repairs Company Facilities at Hazardous or Inaccessible Locations Work Performed Outside Regular Working Hours Suspension of Business and Residence Service Termination of Service Ringer Limitations Transfer of Service between Subscribers

32 West Tennessee Telephone Company, Inc. TRA Tariff 1 SECTION 2 Lera Roark 1 st Revised Page 2 Vice President Cancels Original Page 2 Issued: 7/23/03 Effective: 8/22/03 2. GENERAL REGULATIONS CONTENTS Page Number 2.4. Payment Arrangement and Credit Allowances Advance Payments Deposits Payment for Service Allowance for Interruptions Late Payment Charge Liability of Company Service Irregularities Use of Facilities of Other Connecting Carriers Indemnifying Agreement Defacement of Premises Period for the Presentation of Claims Equipment in Explosive Atmosphere Tennessee Dual Party Relay Restrictions

33 West Tennessee Telephone Company, Inc. TRA Tariff 1 SECTION 2 Lera Roark 1 st Revised Page 3 Vice President Cancels Original Page 3 Issued: 6/1/99 Effective: 7/7/ Application 2. GENERAL REGULATIONS The regulations specified herein are applicable to all communication services offered in this tariff by West Tennessee Telephone Company, hereinafter referred to as the Company. Additional regulations, where applicable, pertaining to specific service offerings accompany such offerings in various sections of this tariff. 2.2 Limitations and Use of Service 1. Use of Subscriber s Service a. Subscriber telephone service, as distinguished from payphone access lines, is furnished for use by the subscriber, his family, employees or business associates, or persons residing in the subscribers household, except as the use of the service may be extended to joint users or to persons temporarily subleasing a subscriber s residential premises. The Company has the right to refuse to install subscriber service or to permit such service to remain on premises of payphone service when the instrument is so located that the public in general or patrons of the subscriber may make use of the service. At such locations, however, service may be installed, provided the instrument is so located that it is not accessible for public use. b. Except as otherwise provided in this tariff, service furnished by the Company is intended only for communications in which the subscriber has a direct interest and shall not be used for any purpose for which a payment or other compensation shall be received by him from any other person, firm or corporation for such use, or in the collection, transmission or delivery of any communication for others. The prohibition shall not apply to a subscriber who is engaged as a communications common carrier in a public telegram message business. POTS (Plain Old Telephone Service) voice grade services are provided subject to industry standard voice grade equivalent lines as set forth by the Universal Service guidelines for voice services only. Voice grade services are not recommended for use as data transmission services and they do not guarantee or provide any specific bandwidth. Voice grade services do not guarantee any specific modem speeds when modems are connected to POTS voice grade services. It is recommended that customers subscribe to digital data services, ISDN, high capacity services or other bandwidth services when specific modem speeds or bandwidth is required.

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