In-CLASS: International Communication and Language Assessment

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1 In-CLASS: International Communication and Language Assessment RO-LEO

2 Project Information Title: Project Number: Project Type: Year: 2009 Status: Country: Marketing Text: Summary: In-CLASS: International Communication and Language Assessment RO-LEO Transfer of Innovation granted RO-Romania In-CLASS aims to enhance the competitiveness of international SMEs within the partner countries by assisting them to identify language and culture barriers which arise from crossborder trade, and/or the development of a multilingual workforce, and to find specific costed solutions to address communication difficulties by the provision of an effective communication audit scheme for SMEs. To build on, and extend, the success of the earlier Protocol 1, 2, EURICA and ECLAT Projects. In-CLASS responds to the Transfer of Innovation criteria according to the general and operational objectives including Priority 2 by transferring, developing and implementing a new type of European professional: the language auditor specialising in export communication for SMEs in Romania and Italy,where no such scheme exists and updating and enhancing the scheme in Hungary. The introduction of a unique training programme and setting up of a new workforce by means of introducing strict selection criteria being undertaken by skilled and experienced trainers within the European Quality Assurance Reference Framework will both support the participants in their training and help them acquire an innovative approach to personal development whilst increasing their employability and extend the network of European LCA auditors. The LCA auditor represents a new type of expert, with the means and skills to increase activity in the intra-european cross border market and as such is a fresh approach in the vocational sector to be adopted by institutions, regional development agencies and other VET focused organisations. Through audits aimed at increasing an SME's export trade and by introducing an innovative approach in addressing each participating country's particular foreign language and intercultural gaps in the SME sector whilst building up a European network of auditors with the help of online tools, facilities and resource documents, cooperation between enterprises, social partners and SMEs will also increase. The introduction and training of the LCA auditor is crucial in strengthening the cooperative aspect of the project and in increasing the shared experience of the European network of consultants. Thus sustainability can be confirmed and increased. Description: The main objectives and activities of the project are: to pilot a European communication audit and auditor training scheme based on models developed in the PROTOCOL, Eurica and ECLAT projects. to develop full sets of Communication auditor training materials, based on the work of the Protocol Projects (copyrighted to Semantica Ltd which developed the Scheme materials and processes) in the project partner languages. to implement the new training materials, revised audit framework and a model training scheme (following a common European code of practice; quality assurance procedures; guidelines; terms of reference; standard information developed in Eurica and ECLAT) for the training of consultants and language auditors to undertake 'Language and Communication Audits' (LCAs) in SMEs with the objective of improving companies' competitiveness and entrepreneurship in other markets. The project adopts a sectoral approach by concentrating on the needs of export companies (SMEs): To pilot audit schemes for SMEs in the partner countries To implement a training programme with an e-learning component for language auditors in the partner countries and in their languages (including English) To develop practical materials adapted for each country s particular environment for the Auditor training workshops To identify sponsors and/or a self-financing system and to promote the Language Audit concept through the scheme To establish a website for the exchange of information in the partner languages To ensure all previous experience in UK is disseminated throughout partnership by 2

3 Project Information the exchange of information To select and train language auditors across the countries of the partnership To pilot European language audits in 10 SMEs across each country and report on the impact To review progress and produce report Themes: Sectors: Product Types: Product information: *** Utilization and distribution of results *** Labor market *** Quality *** Intercultural learning *** Others *** Lifelong learning *** Open and distance learning *** Enterprise, SME *** Access for disadvantaged *** Equal opportunities ** Sustainability ** ICT ** Continuous training * Language training *** Administrative and Support Service Activities *** Wholesale and Retail Trade; Repair of Motor Vehicles and Motorcycles *** Manufacturing *** Accommodation and Food Service Activities *** Information and Communication ** Activities of Extraterritorial Organisations and Bodies ** Activities of Households as Employers; Undifferentiated Goods- and Services-Producing Activities of Households for Own Use ** Public Administration and Defence; Compulsory Social Security ** Financial and Insurance Activities ** Transportation and Storage ** Construction ** Electricity, Gas, Steam and Air Conditioning Supply ** Mining and Quarrying ** Professional, Scientific and Technical Activities ** Other Service Activities ** Education ** Agriculture, Forestry and Fishing evaluation methods teaching material website others program or curricula material for open learning modules The main outcomes of the project are: An operational Audit scheme in four countries managed by a chambers or government body offering Language Audits to international SMEs A Language Audit Training Scheme set up and operating for Auditors/Consultants Scheme A dissemination plan for promoting the Scheme and the Training Programme Training workshops in each of the partner countries including cross fertilisation of ideas and good practice between centres A website with news of developments and summaries of the work undertaken, accessible in the partner languages The website will contain downloadable e-learning materials in the partner languages with a simple on-line pre- and post-audit tool for SMEs and guidance for auditors A validation report reviewing progress and pitfalls, with recommendations for further action 3

4 Project Information Projecthomepage: 2 seminars per country for dissemination of project outcomes to business advisers and consultants 4

5 Project Contractor Name: City: Country/Region: Country: Organization Type: EuroEd Foundation Iasi Nord Est RO-Romania association/non-governmental organisation Contact Person Name: Address: City: Country: Telephone: Fax: Cezar Vrinceanu 1C Florilor Street Iasi RO-Romania

6 Coordinator Name: City: Country/Region: Country: Organization Type: Interact International Bath Dorset, Somerset UK-United Kingdom SME - small and medium-sized enterprise (up to 250 employees) Contact Person Name: Address: City: Country: Telephone: Fax: Susanne Hagen 3 St Saviour's Terrace Bath UK-United Kingdom

7 Partner Partner 1 Name: City: Country/Region: Country: Organization Type: Inno-Motive Nonprofit Ltd Szeged Extra Regió HU-Hungary association/non-governmental organisation Partner 2 Name: City: Country/Region: Country: Organization Type: IRES Instituto di Richerche Economiche e Sociali del Friuli-Venzia Giulia Udine Friuli-Venezia-Giulia IT-Italy continuing training institution 7

8 Project Files Auditors_Training_Manual_ver3_HU.rar Auditors Training Manual and Syllabus for Hungary Auditors_Training_Manual_ver3_IT.rar Auditors Training Manual and Syllabus for Italy Auditor_Training_Manual_ver3_RO.rar Auditors Training Manual and Syllabus for Romania Feasibility_and_Implementation_Plan_HU.docx Feasibility and implementation plan for the successful sustainability of the Language and Communication Auditing Scheme in Hungary. Feasibility_and_Implementation_Plan_IT.doc Feasibility and implementation plan for the successful sustainability of the Language and Communication Auditing Scheme in Italy. Feasibility_and_Implementation_Plan_RO.doc Feasibility and implementation plan for the successful sustainability of the Language and Communication Auditing Scheme in Romania. In-Class_Scheme_Manager_Handbook_ver3_HU.rar Scheme Manager Handbook for Italy In-Class_Scheme_Manager_Handbook_ver3_IT.rar Scheme Manager Handbook for Romania In-Class_Scheme_Manager_Handbook_ver3_RO.rar Scheme Manager Handbook for Romania In-CLASS_Summary_EN.doc This is downloadable project summary, so that interested visitors can get the essence of the project at a glance. 8

9 Products Feasibility and Implementation Plan for Romania Feasibility and Implementation Plan for Italy Feasibility and Implementation Plan for Hungary Auditors Training Syllabus and Manual for Romania Auditors Training Syllabus and Manual for Italy Auditors Training Syllabus and Manual for Hungary Scheme Manager's Handbook for Romania Scheme Manager's Handbook for Italy Scheme Manager's Handbook for Hungary In-CLASS project website 9

10 Product 'Feasibility and Implementation Plan for Romania' Title: Feasibility and Implementation Plan for Romania Product Type: others Marketing Text: Feasibility and implementation plan for the successful sustainability of the Language and Communication Auditing Scheme in Romania. Description: The Romanian Partner carried out a mini research at national level and elaborated a feasibility and implementation plan for the successful carrying out of the project and sustainability of the Language and Communication Auditing Scheme in Romania. Target group: (Export) SMEs, Project Partnership, Decision Makers in the field Result: Feasibility and Implementation Plan for Romania Area of application: Project implementation (partnership), SMEs participating in the project as audited bodies Product Languages: English product files In-CLASS Feasibility_and_Implementation_Plan_HU.docx Feasibility and Implementation Plan for Hungary Feasibility_and_Implementation_Plan_IT.doc Feasibility and Implementation Plan for Italy Feasibility_and_Implementation_Plan_RO.doc Feasibility and Implementation Plan for Romania &prd=1 10

11 Product 'Feasibility and Implementation Plan for Italy' Title: Feasibility and Implementation Plan for Italy Product Type: others Marketing Text: Feasibility and implementation plan for the successful sustainability of the Language and Communication Auditing Scheme in Italy. Description: The Italian Partner carried out a mini research at national level and elaborated a feasibility and implementation plan for the successful carrying out of the project and sustainability of the Language and Communication Auditing Scheme in Italy. Target group: Export) SMEs, Project Partnership, Decision Makers in the field Result: Feasibility and Implementation Plan for Italy Area of application: Project implementation (partnership), SMEs participating in the project as audited bodies Product Languages: English &prd=2 11

12 Product 'Feasibility and Implementation Plan for Hungary' Title: Feasibility and Implementation Plan for Hungary Product Type: others Marketing Text: Feasibility and implementation plan for the successful sustainability of the Language and Communication Auditing Scheme in Hungary. Description: The Hungarian Partner carried out a mini research at national level and elaborated a feasibility and implementation plan for the successful carrying out of the project and sustainability of the Language and Communication Auditing Scheme in Hungary. Target group: (Export) SMEs, Project Partnership, Decision Makers in the field Result: Feasibility and Implementation Plan for Romania Area of application: Project implementation (partnership), SMEs participating in the project as audited bodies Product Languages: English &prd=3 12

13 Product 'Auditors Training Syllabus and Manual for Romania' Title: Auditors Training Syllabus and Manual for Romania Product Type: material for open learning Marketing Text: Auditors Training Syllabus and Manual for the implementation of the Language and Communication Auditing Scheme in Romania Description: Auditor Training Syllabus and Manual for the implementation of the Language and Communication Auditing Scheme in Romania Target group: Language and communication Auditors, Chambers of Commerce and Industry, SMEs Result: Auditors Training Syllabus and Manual for the implementation of the Language and Communication Auditing Scheme in Romania Area of application: Implementation of the Training for Auditors and the Auditing Scheme in Romania Product Languages: English Romanian &prd=4 13

14 Product 'Auditors Training Syllabus and Manual for Italy' Title: Auditors Training Syllabus and Manual for Italy Product Type: material for open learning Marketing Text: Auditors Training Syllabus and Manual for the implementation of the Language and Communication Auditing Scheme in Italy Description: Auditors Training Syllabus and Manual for the implementation of the Language and Communication Auditing Scheme in Italy Target group: Language and communication Auditors, Chambers of Commerce and Industry, SMEs Result: Auditors Training Syllabus and Manual for the implementation of the Language and Communication Auditing Scheme in Italy Area of application: Implementation of the Training for Auditors and the Auditing Scheme in Italy Product Languages: English Italian &prd=5 14

15 Product 'Auditors Training Syllabus and Manual for Hungary' Product Type: Title: Auditors Training Syllabus and Manual for Hungary Marketing Text: Auditors Training Syllabus and Manual for the implementation of the Language and Communication Auditing Scheme in Hungary Description: Auditors Training Syllabus and Manual for the implementation of the Language and Communication Auditing Scheme in Hungary Target group: Language and communication Auditors, Chambers of Commerce and Industry, SMEs Result: Auditors Training Syllabus and Manual for the implementation of the Language and Communication Auditing Scheme in Hungary Area of application: Implementation of the Training for Auditors and the Auditing Scheme in Italy Product Languages: Hungarian English &prd=6 15

16 Product 'Scheme Manager's Handbook for Romania' Product Type: Title: Scheme Manager's Handbook for Romania Marketing Text: The Handbook for Scheme Managers to ensure successful sustainability of the Language and Communication Auditing Scheme in Romania upon the completion of the project Description: The Handbook for Scheme Managers to ensure successful sustainability of the Language and Communication Auditing Scheme in Romania upon the completion of the project Target group: Chambers of Commerce and Industry, SMEs, stakeholders with an interest in the field Result: The Handbook for Scheme Managers to ensure successful sustainability of the Language and Communication Auditing Scheme in Romania upon the completion of the project Area of application: Management of the Language and Communication Auditing Scheme in Romania Product Languages: Romanian English &prd=7 16

17 Product 'Scheme Manager's Handbook for Italy' Product Type: Title: Scheme Manager's Handbook for Italy Marketing Text: The Handbook for Scheme Managers to ensure successful sustainability of the Language and Communication Auditing Scheme in Italy upon the completion of the project Description: The Handbook for Scheme Managers to ensure successful sustainability of the Language and Communication Auditing Scheme in Italy upon the completion of the project Target group: Chambers of Commerce and Industry, SMEs, stakeholders with an interest in the field Result: The Handbook for Scheme Managers to ensure successful sustainability of the Language and Communication Auditing Scheme in Italy upon the completion of the project Area of application: Management of the Language and Communication Auditing Scheme in Italy Product Languages: Italian English &prd=8 17

18 Product 'Scheme Manager's Handbook for Hungary' Title: Scheme Manager's Handbook for Hungary Product Type: others Marketing Text: The Handbook for Scheme Managers to ensure successful sustainability of the Language and Communication Auditing Scheme in Hungary upon the completion of the project Description: The Handbook for Scheme Managers to ensure successful sustainability of the Language and Communication Auditing Scheme in Hungary upon the completion of the project Target group: Chambers of Commerce and Industry, SMEs, stakeholders with an interest in the field Result: The Handbook for Scheme Managers to ensure successful sustainability of the Language and Communication Auditing Scheme in Hungary upon the completion of the project Area of application: Management of the Language and Communication Auditing Scheme in Hungary Product Languages: Hungarian English &prd=9 18

19 Product 'In-CLASS project website' In-CLASS: International Communication and Language Assessment ( RO- Title: In-CLASS project website Product Type: website Marketing Text: The In-CLASS project website has a two fold usage: that of project promotion and that of an online environment where various interested stakeholders (auditors, SMEs etc) can interact. The website will also promote the Language and Communication Auditing Schemes in Romania, Italy and Hungary. Description: The In-CLASS project website has a two fold usage: that of project promotion and that of an online environment where various interested stakeholders (auditors, SMEs etc) can interact. The website will also promote the Language and Communication Auditing Schemes in Romania, Italy and Hungary. Target group: Chambers of Commerce and Industry, SMEs, stakeholders with an interest in the field Result: Project website: Area of application: For internal use (protected area, when will be fully functional) and public use (public area, for project promotion) Product Languages: Romanian Hungarian Italian English &prd=10 19

20 Events In-CLASS Scheme Managers Training in Italy Date Description Target audience Public Contact Information Time and place The training took place in Italy and was aimed at training 'to be' Italian Scheme Managers. These managers will ensure the sustainability of the scheme in Italy upon the completion of the project. Scheme Managers in Italy Closed event Elisa CANDOTTI - IRES FVG 3 December 2010, Udine (Italy) In-CLASS Auditors Training in Italy Date Description The training took place in Italy and was aimed at training 'to be' Italian Auditors. These auditors will be involved in the carrying out of audits and elaboration of auditing reports, one of the core activity of the project. They, together with the scheme managers, will ensure the sustainability of the scheme in Italy upon the completion of the project. Target audience Public Contact Information Time and place Language and Communication Auditors in Italy Closed event Elisa CANDOTTI - IRES FVG 1-2 December 2010, Udine (Italy) 20

21 Events In-CLASS Scheme Managers Training in Romania Date Description Target audience Public Contact Information Time and place The training took place in Romania and was aimed at training 'to be' Romanian Scheme Managers. These managers will ensure the sustainability of the scheme in Romania upon the completion of the project. Scheme Managers in Romania Closed event Cezar Vrinceanu 28 November 2010, Iasi (Romania) In-CLASS Auditors Training in Romania Date Description The training took place in Romania and was aimed at training 'to be' Romania Auditors. These auditors will be involved in the carrying out of audits and elaboration of auditing reports, one of the core activity of the project. They, together with the scheme managers, will ensure the sustainability of the scheme in Romania upon the completion of the project. Target audience Public Contact Information Time and place Language and Communication Auditors in Romania Closed event November 2010, Iasi (Romania) 21

22 Events In-CLASS Scheme Managers Training in Hungary Date Description Target audience Public Contact Information Time and place The training took place in Hungary and was aimed at training 'to be' Hungarian Scheme Managers for leading LCA auditors. These managers will ensure the sustainability of the scheme in Hungary upon the completion of the project. Scheme Managers in Hungary Closed event Zoltan Peter 18 November 2010, Szeged (HU) In-CLASS Auditors Training in Hungary Date Description The training took place in Hungary and was aimed at training 'to be' Hungarian Auditors. These auditors will be involved in the carrying out of audits and elaboration of auditing reports, one of the core activity of the project. They, together with the scheme managers, will ensure the sustainability of the scheme in Hungary upon the completion of the project. 5 LCA auditors were trained. They will run 10 audits at 10 SMEs in Hungary. Target audience Public Contact Information Time and place Language and Communication Auditors in Hungary, whith communication skills. Closed event Zoltan Peter November 2010, Szeged (Hungary) 22

23 Events Second Project Management Meeting Date Description The second project management meeting was organised in Udine (Italy) in September 2010; its aim was that of analysing the project implementation and take correction measures where necessary. Target audience Public Contact Information Time and place Project partnership Closed event 1-5 September 2010, Udine (Italy) Project kick-off meeting Date Description Target audience Public Contact Information Time and place The project kick-off meeting too place in Bath, in January 2010 and was aimed at creating and agreeing upon the operational implementation of the project. Project partnership Closed event January 2010, Bath (UK) 23

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