Intelligent solutions for the paperless journey

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1 Arbes Finance Day Intelligent solutions for the paperless journey Jure Raičevič June

2 Francisco Gonzalez CEO at BBVA Technology has already transformed many industries. Next in line is banking. In two or three years, only 5 per cent of consumer interaction will be through branches. The rules have changed and a new league of competitors is emerging. The shift from analogue to digital requires a complete overhaul of banks technology and corporate culture. This is a matter of survival. Banks are losing their monopoly on banking. It is up to each one to rise to the challenge of offering the information services (banking or otherwise) that people need. 2

3 2014 FSI Market: Revival Composite leading indicators continue to show signs of an improving economic outlook in most advanced economies Economic growth is set to pick up in the U.S., U.K. and Japan, and is also likely to accelerate in the euro zone there are also signs that France & Italy will return to growth in the coming months. Banks will spend 4.2% more on technology in 2014 With the financial crisis firmly behind us and the economic picture brightening, the outlook is positive for IT spending in the banking industry. Global Insurance IT spending will grow at 6.5% in 2014 As insurers emerge from cost-cutting, CIOs are beginning to prioritize projects that drive customer acquisition and retention and/or improve operational effectiveness ideally both. 3

4 FSI Business Priorities Increase Market Share/Share of Wallet Improve Customer Experience Operational Efficiency for Customer- Facing Processes Regulatory Readiness 4

5 Information Management Maturity Stage Four Integrating with the Business Stage Three Managing Change Stage Zero Legacy Content Stage One: Content Under Control Stage Two Access Anywhere 5

6 But How Do You Get There? Stage Four Integrating with the Business Stage Three Managing Change Stage Two Access Anywhere Stage Zero Legacy Content Stage One Content Under Control Paper & Electronic Documents Multiple Repositories Challenges finding and managing content Managed Electronic Documents Single Content Management Repository Enterprise-wide Search Project and role based controls Ensure access to approved versions Content accessible through web and mobile devices Adherence to industry standards Built-in change management: approval and publishing workflows Access content directly from business systems Support for mobility 6

7 Bank Processes- Summary ( Traditional ) Capture Process Deliver Internal Participants Internal Sources Client Review/ Add Documents Operations Team Send confirmation letter to client Initiate Process External Sources External Systems External Participants NIGO Resolution Client Notification 7

8 Bank Processes- Summary (modern) External and internal collaboration tools Collaboration Branch Paper and electronic documents Client Constant Personalized communications and response cycles Customer Service Distributed Capture Public Portal Centralized scanning Operations Internal Sources Internal Participa nts Internal Systems 8

9 End-to-end model with a customer centric view vision Channels Processes Processes Internal Systems Branch desk Receipts and Payments Bank transfer request Receipts and Payments Bank transfer execution CRM Internet/ Remote Banking Credit card request Current Account Credit card emission Current Account Reporting Banking network New Account Opening request Savings account request New Account Opening execution Savings account executed. Customer Corner / ATM. Safe custody. Safe custody Bank Call Center Safe transfer request Customer folder Safe transfer execution.. Credit Loan request. A centralized folder for all the customers Credit Loan delivery.. Digital Signature, Process Improvement BPR/BPM Branch operations improvement, a simplified offering of new services and the operational review ( straight through processing ) as benefits after Customer Folder creation 9

10 Customer Information is the value that needs to be mainteined Customer Lifecycle 2010 Customer is born Infrastructure Lifecycle Purchase Migration Migration Migration Migration Migration Migration Application Lifecycle Purchase Migration 1 Customer Information Lifecycle Savings account 2100 Customer dies 2100 Migration X University Marriage Children Migration 2 Life Insurance Current Account Home loan Migration 3 Migration X

11 CONTENT COLLABORATION POLICIES PEOPLE PROCESS DATA CENTRALIZE APPLY VALIDATE NOTIFY CAPTURE PROCESS ACT OPTIMIZE 11

12 Paperless Bank Reference Architecture Core Banking Systems Infrastracture for digital signature, time stamping Current Account Titles Credit Landing Web Capture Search Lifecycle Retention Agency Customer applications and systems (ad es. apps) Business Process Multichannel Electronic and digital signature Compliant archiving Customer Communication Records Security Compliance Mobile Cloud ready Unified Infrastructure 12

13 TYPICAL CUSTOMER ENVIRONMENT LEGACY APPLICATIONS READ ONLY ACTIVE APPLICATIONS READ & WRITE INFRASTRUCTURE & STORAGE FRAGILE HIGH COST BUT LIMITED VALUE ARCHIVE SILO 1 BACKUP = ARCHIVE (!?) BACKUP = ARCHIVE (!?) ARCHIVE SILO 2 DATA GROWTH IT COST USERS DATA ACCESS COMPLIANCE MANAGEMENT LINE OF BUSINESS, CUSTOMERS, COMPLIANCE, AUDITOR 13

14 EMC ENTERPRISE ARCHIVE SOLUTION LEGACY APPLICATIONS READ ONLY ACTIVE APPLICATIONS READ & WRITE INFRASTRUCTURE & STORAGE APPLICATON STORAGE COSTS BACKUP COSTS PERFORMANCE DATA GROWTH IT COST DATA RSA DATA PROTECTION ENTERPRISE ARCHIVE SOLUTION IIG EAS PLATFORM BRS ISILON DATA DOMAIN, ATMOS, CENTERA 14

15 EMC ENTERPRISE ARCHIVE SOLUTION LEGACY APPLICATIONS READ ONLY ACTIVE APPLICATIONS READ & WRITE INFRASTRUCTURE & STORAGE DATA GROWTH IT COST DATA ACCESS ENTERPRISE ARCHIVE SOLUTION USERS COMPLIANCE MANAGEMENT LINE OF BUSINESS, CUSTOMERS, COMPLIANCE, AUDITOR 15

16 Key take-aways The world we live in is changing faster and faster. Change is becoming a consistent fact. The service our customers need and demand is changing rapidly. The expected time to market for these services is decreasing. Stage Zero Legacy Content Stage One: Content Under Control Stage Two Access Anywhere Stage Three Managing Change Stage Four Integrating with the Business Decrease cost by centralizing information and by decommissioning legacy applications Paperless journey is possible with holistic approach to customer data 16

17 QUESTIONS? EMC CONFIDENTIAL INTERNAL USE ONLY 17

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