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1 July 2013 Dear Candidate BUSINESS SYSTEMS SPECIALIST Francis House 3-7 Redwell Street Norwich Norfolk NR2 4SN UK T +44 (0) F +44 (0) Minicom +44 (0) Thank you for your enquiry regarding the above vacancy. Please find enclosed: Job Description and Person Specification General Information Application Form (this can be downloaded from the University website for completion electronically) Guidance on Completing the Application Form Please read through the enclosed Job Description, this outlines the main duties of the post. The Person Specification outlines the skills, experience, knowledge and qualifications the University requires. When completing the statement of support you should ensure it covers the essential criteria giving examples to illustrate your suitability for this position. Further guidance is available in the Guidance Notes for Applicants document on the University website at A Curriculum Vitae can be included with your application however this does not replace the application form. Only fully completed applications will be accepted and where possible should be typed. Please note that all completed documentation must be received in the Human Resources office by 5.00 pm on Thursday 8 th August 2013 and that this is a strict deadline. Your application and any supporting documents may be ed to A short-listing panel will assess your application in relation to the Job Description and Person Specification. You will be notified if you have been shortlisted for interview which will be held on Wednesday 4 th September I would like to take this opportunity of thanking you for your interest in the position. Yours faithfully Carolyn Penn Human Resources Manager Professor John Last Vice-Chancellor

2 JOB DESCRIPTION JOB TITLE: Business Systems Specialist HERA GRADE Grade 7 DEPARTMENT: IT Services REPORTS TO: IT Services Manager JOB PURPOSE Working as part of the team responsible for the information technology provision across the University the Business Systems Specialist provides development, support and maintenance of all business systems. The post holder will contribute to the University s strategic aims by ensuring information security, excellent customer service and the development of reporting tools to provide key business and management information. MAIN RESPONSIBILITIES Maintain, develop and ensure backup and security of the University s critical business systems which include student information, finance, HR, customer relationship and library systems. Arrange and implement developmental upgrades for these business systems as required, in consultation with appropriate departments. Regularly review business processes with relevant colleagues and implement improvements or more efficient methodologies. Develop a comprehensive range of reporting tools to enhance the University s ability to monitor key performance indicators and its business intelligence. Provide an exceptional high quality service to all staff users relating to business systems and other IT Systems as appropriate. Maintain and develop relationships with system suppliers to keep up to date with best practices and ensure good service and best value. Attend user groups, workshops and conferences as appropriate.

3 Provide technical support during the preparation and submission of statutory returns (e.g. HECFE and HESA etc.). Specific project work using database, active directory and networking knowledge to enhance the University s business intelligence. Maintain the University s disaster recovery and business continuity plans for all business systems and other IT systems as appropriate. Author, review and update accurate and comprehensive documentation relating to business systems processes, procedures and best practices. Be prepared to work out of hours as required. Monitor emerging technologies and provide recommendations for future developments within the University. BUDGETARY/FINANCIAL/RESOURCE RESPONSIBILITIES To ensure the University s IT resources including the business systems are maintained and developed in line with the University s Corporate Plan. EQUAL OPPORTUNITIES All members of staff are required to support the University s policy on equal opportunities and to ensure that their work practices reflect that commitment. HEALTH & SAFETY All members of staff are responsible for ensuring their procedures and practices are compliant with the University s Health and Safety Policy. POLICIES & PROCEDURES To comply with any policy and procedure as regularly updated and published on the intranet applicable to your role, e.g. Confidentiality, Data Protection, IT Acceptable Use, Disaster Recovery, Quality Management and Enhancement procedures etc. STAFF DEVELOPMENT Participate in Staff Appraisal and Development Review and Staff Development and Training activities as well as maintaining own subject knowledge. CONFIDENTIALITY Maintain confidentiality regarding all aspects of work. Sign a non-disclosure agreement. VARIATION TO JOB DESCRIPTION The Norwich University of the Arts reserves the right to vary the duties and responsibilities of its employees within the general conditions of service. The duties and responsibilities outlined above will be periodically reviewed and may be altered as the changing needs of the University may require.

4 PERSON SPECIFICATION - BUSINESS SYSTEMS SPECIALIST / Candidate Assessment, or P* Educational and Vocational Qualifications Evidence of Continuous Professional Development in order to maintain knowledge of current developments A Certified in SQL server 2005/2008 A Experience and Knowledge Experienced and/or certified in SQL server 2005/2008 A Working knowledge of SQL Reporting Services Working knowledge of Windows 2003/2008 and Active Directory Working knowledge of information security issues Understanding of the Data Protection Act and other relevant Acts relating to information security Experience of supporting a range of systems including: Corero Resources finance system Tribal SITS system (with evision) student information system Bond International Professional HR system Donor Strategy Alumni system Moodle Virtual learning environment Knowledge of other programming or scripting languages to include PHP, XML, html, javascript and MySQL Knowledge of Visual Basic Scripting Key Competencies Excellent SQL scripting skills, including T-SQL Good decision making skills with the ability to understand when decisions will impact on other systems and users Ability to tackle and resolve complex technical issues

5 Personal Qualities Ability to work on own initiative to tackle and resolve complex technical issues Ability to communicate technical matters to staff with a broad range of technical abilities Excellent customer care skills and the willingness to go the extra mile to support business systems users A flexible approach to working hours with the ability to arrive early or work late to meet work requirements, undertaking outof-hours or weekend working as required A An excellent team worker with a positive can-do approach A,I KEY: *Selection Criteria: A = Application Form, I = Interview, P = Presentation, Practical exercise or presentation of portfolio of current practice. The selection criterion is for guidance only and alternative methods may be used to assist the selection process.

6 GENERAL INFORMATION Terms and Conditions of Appointment On appointment, the successful candidate will receive a full statement of terms and conditions for Professional Services staff. Duties: The duties and responsibilities are outlined in the job description contained in the post details pack. Starting Date: This post is available on an indefinite basis from July Hours of Work: The hours of work for this post are 37 per week. The postholder will be required to undertake out-of-hours or weekend working as required. Salary: This post is on an incremental salary scale. The salary for this post is Grade 7 which is from 30,424 to 36,298 per annum. Please note that it is the expectation that candidates will be appointed at the bottom of the salary scale. Annual Leave: The leave year runs from 1 January to 31 December. There is an annual holiday entitlement of 21 days (increasing to 25 days after 5 years service at the start of the leave year) plus 8 statutory days. In addition, the University may grant up to 4 concessionary days leave per year when the University is closed. Superannuation: This post is superannuable under the Local Government Pension Scheme. Interview Expenses If you are required to travel more than 25 miles to the University for interview, reasonable travel and incidental expenses incurred in attending the interview will be reimbursed, subject to prior approval. Applicants travelling from outside the UK will be paid expenses from arrival in the UK. You will be required to provide receipts for expenses claimed. If you are offered the position and decline the offer, expenses will not be reimbursed. Qualifications Candidates invited for interview will be required to bring their original certificate as proof of they hold the qualifications listed as essential on the person specification for this role. Eligibility to Work in the United Kingdom If you are invited for interview you will be asked to provide original documentary evidence of your eligibility to work in the UK. This will normally be your current passport. Candidates will be provided with a list of documents that can be provided as evidence.

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