How do I uninstall Platts on the Net powered by RealTick?

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1 How do I uninstall Platts on the Net powered by RealTick? To uninstall Platts on the Net go to your Start menu, move your cursor up to Settings, and choose Control Panel from your list of options. Double click Add/Remove Programs once inside this folder, and then follow program directions from this point forward How do I run Platts on the Net powered by RealTick? These instructions will show you how to run Platts on the Net for the first time. Please be sure that you are connected to the Internet, and that you have properly installed Platts on the Net. 1. On your keyboard, check the Caps Lock light. If the light is lit, press the Caps Lock key until the light is not lit. The Caps Lock should be turned off. 2. Click the Start button. A menu will appear. 3. From the Start menu, click Programs. Another menu will appear. 4. From the Programs menu, click Platts on the Net. An additional menu will appear. 5. From the Platts on the Net menu, click Platts on the Net. All other menus will disappear, and the Platts on the Net window will appear. The Enter Your User Information dialog box will appear. 6. In the Username dialog box, type your username. Spaces and periods are forbidden. All letters that you type here will appear in uppercase. 7. In the Enter Your User Information dialog box, click the Domain Name box. 8. In the Domain Name box, type your domain name. Spaces and periods are forbidden. All letters that you type here will appear in uppercase. 9. In the Enter Your User Information dialog box, click the Password box. 10. In the Password box, type your password. All characters entered here will appear as asterisks (*). 11. In the Locale box, ensure Platts is available and/or selected. 12. Click the OK button. Platts on the Net will now be running. Note: In the Enter Your User Information dialog box, you may notice a checkbox labeled Autologin. Ignore this checkbox and leave it unchecked for now Can I get a FREE trial of Platts on the Net powered by RealTick? Yes, you can register for a no-obligation, FREE trial to Platts on the Net. * us at info@platts.com or contact a Business Development Manager nearest you: North America : (toll-free); (direct) Europe, Middle East and Africa : Asia-Pacific : Latin America : User agreements will need to be filled out, signed and processed before your trial will begin.

2 What is Platts on the Net powered by RealTick, and what can it help me do? Platts on the Net is a sophisticated platform, equipped with the latest competitive charting and analytical technologies. Platts on the Net will allow you quick access to all listed market data and exchanges. Track spot prices, breaking news, latest deals, bid/ask information, market commentary, and daily market and futures assessments. Review current prices, historical performance, and fundamental and sophisticated data using a wide variety of analytical tools and indicators. Platts on the Net is fully customizable, allowing for an unlimited number of individualized pages with multiple windows customized designs to display data on all types of available instruments. Please visit for more information, or call the Platts office nearest you. You may also us at info@platts.com. North America : (toll-free); (direct) Europe, Middle East and Africa : Asia-Pacific : Latin America : What is a page/window? A Window is an individual frame within the Platts on the Net powered by RealTick main application frame. This individual frame can be created through the Design menu. If you open the Design menu, you will see all the window types for which you are currently permissioned. A Platts on the Net window behaves like an ordinary Microsoft Windows window. It can be maximized, restored, or closed, using the standard Microsoft Windows buttons in the upper right hand corner. To use Platts on the Net windows as efficiently as possible, it is a good idea to save your Favorite windows. A Page is a saved arrangement of individual Platts on the Net module windows. The Page contains all instructions for drawing the windows and requesting data to display in the windows. Any arrangement of windows within Platts on the Net can be saved as a Page. Platts on the Net only displays one page at a time. When opening another saved Page or starting a new Page, a dialog box may appear, prompting you to save the changes to your current Page, if you have not already done so. If you hit No, the new Page will open, but the arrangement of windows you were just looking at will be lost. Of course, this may be fine. It is always up to you! Before opening a new Page, it is a good idea to take stock of the arrangement of windows as you have them. If you would like to save your present arrangement, but also keep the previous page you originally opened, make sure that you save the modified arrangement as a different Page name What is a default page? Why does the same page keep appearing? Why doesn't a page appear? Platts on the Net powered by RealTick can be set to automatically load a certain page when Platts on the Net is started. Platts on the Net can automatically load the page in which you were last working, or it can automatically load the first page you created.

3 You may decide that you do not want Platts on the Net to automatically load any pages at all, and you can set Platts on the Net to not automatically load any page. You may set your own, individual preferences by opening the Set Systems Defaults dialog box, accessible by clicking on the Platts on the Net powered by RealTick icon in the top left-hand corner of the main application frame. Once open, choose the appropriate radio button in the On Startup section How do I set my Platts on the Net powered by RealTick to automatically load the last page in which I was working? There are three parts to this FAQ instruction: Setting Platts on the Net to Automatically Load the Last Page in Which You Were Working. Setting Platts on the Net to Automatically Load the Earliest-Created Page on Your Hard Drive. Setting Platts on the Net to Not Load Any Page Automatically. Note: This assumes that you have saved a page on your computer already. 1. Roll your mouse pointer over the Platts on the Net Powered by RealTick icon located to the far left of the title bar of Platts on the Net, and click once. A menu will appear. 2. From the menu, click Set System Defaults. The Set Defaults dialog box appears. 3. In the upper left corner of the Set Defaults dialog box, click the option button labeled Load Recent Page. 4. Click OK When you close Platts on the Net, Platts on the Net will note the name of the page in which you were last working. When Platts on the Net next starts up, Platts on the Net will load that page it

4 noted. How to Set Your Platts on the Net powered by RealTick to Automatically Load the Earliest- Created Page on Your Hard Drive Note: This assumes that you have created a page on your computer already. 1. Roll your mouse pointer over the Platts on the Net Powered by RealTick icon located to the far left of the title bar of Platts on the Net, and click once. A menu will appear. 2. From the menu, click Set System Defaults. The Set Defaults dialog will appear. 3. In the upper left corner of the Set Defaults dialog box, click the option button labeled Load First Page. 4. Click OK. Now, when you close Platts on the Net, Platts on the Net will note the name of the page which was first created. When Platts on the Net next starts up, Platts on the Net will load that page it noted. How to Set Platts on the Net powered by RealTick to Not Load Any Page Automatically Note: This assumes that you have created a page on your computer already. 1. Roll your mouse pointer over the Platts on the Net Powered by RealTick icon located to the far left of the title bar of Platts on the Net, and click once. A menu will appear. 2. On the menu, click Set System Defaults. The Set Defaults dialog box will appear. 3. In the lower left corner of the Set Defaults dialog box, click the option button labeled No Default Page. 4. Click OK.

5 I have too many windows open. If I have to close them, how can I get them back later? You can save each individual application window as a Favorite. Platts on the Net powered by RealTick organizes Favorites by their window types; e.g. Chart Favorites are kept separately from Minder Favorites. By right-clicking on the Toolbar Button that corresponds to the window type, you will see a list of your Favorites within that window type. If you have no Favorites of that type, right clicking will only show you a legend that reads Chart, MarketMinder, etc. To save a window as a Favorite: 1. Highlight the window by left-clicking once on the title bar. 2. If you have a Favorites menu, pull it down and select Add to Favorites. Otherwise, pull down the Window menu and select Add to Favorites. If you do not have a Favorites menu, you may need to upgrade your Platts on the Net powered by Realtick. Contact Platts Customer Global Support at the Platts office nearest you or us at support@platts.com: North America : (toll-free); (direct) Europe, Middle East and Africa : Asia-Pacific : Latin America : If you check Save Position, your Favorite will appear by default in the same location on the page, where it was when you saved it. 4. If you check Setup after Opening, the Favorite will open a Setup dialog box so that you can modify the window before viewing it. 5. If you check Use as Default, the Favorite will appear when you simply select Chart, MarketMinder, etc. The easiest way to save a Favorite is to make sure NONE of these three boxes are checked. 6. If necessary, rename your Favorite to a name you will find useful. 7. Click OK.

6 How to Save an Arrangement of Windows as a Platts on the Net powered by RealTick Page? 1. Select Save from the Page menu, or press Shift-F3. 2. In the Save Page As dialog box, enter the name of your page. For example, enter Sample as the name for the new page. 3. Click OK, your page has now been saved Why does Platts on the Net powered by RealTick have buttons and a menu? Where are the buttons? Where is the toolbar? Platts on the Net allows users two methods for creating windows to display data: the Design menu and the Toolbar. Platts on the Net has a Design choice on its Menu bar. The Design choice opens a menu that displays the types of windows the user can create. Under the Menu bar on Platts on the Net, the user will have a Toolbar. The Toolbar displays a button with an icon for each window the user may configure. If you roll your mouse pointer over a button, a small box will appear to tell you what window that button can create. If you do not have a Toolbar showing, you can make Platts on the Net show the Toolbar by clicking on the Page menu, then the Toolbar menu and selecting the Toolbar to display. Toolbars with a check mark are displayed Who do I call for support issues/questions? Contact Platts Client Services at the Platts office nearest you: North America : (toll-free); (direct) Europe, Middle East and Africa : Asia-Pacific : Latin America : Or us at support@platts.com Can I program my own studies? Platts on the Net powered by RealTick offers a host of tools that you can use to build a personal library of analytics. Once created, Platts on the Net displays these analyses graphically in a Chart or as a column in a MarketMinder. You can build new studies from existing studies, compose custom studies using mathematical functions, change the parameters of any number of studies, and add them to your library for an array of personalized defaults How do I determine the Platts on the Net powered by RealTick version number I'm running? Your Platts on the Net version, also known as build number, is accessible by clicking on the Help menu and selecting About Platts on the Net.

7 What specifications are needed for my computer to run Platts on the Net powered by RealTick properly? Poorly maintained hardware or a slow connection can hamper Platts on the Net performance, so please compare your computer's processor, memory (RAM), and operating system, as well as the equipment and speed of your Internet connection to the suggested specifications below. Please Note: Specifications may change over time and in order to ensure continual optimal performance of your Platts on the Net please be sure to maintain and upgrade your equipment and connections. System Requirements Internet Connection System Operating System Video RAM Broadband* Ping times consistently under < 250ms 1 Ghz Pentium 3 or 4 Processor 128 MB RAM (Minimum) / 512MB RAM (Recommended) Windows XP or Windows 2000 SVGA or better * Broadband includes cable, satellite (symmetric) and microwave Internet connections I've installed Platts on the Net powered by RealTick, and I want to run it on my computer's multiple monitors. When I maximize Platts on the Net, however, Platts on the Net only takes up all of one monitor. In Windows Restore mode, click-and-drag the borders of Platts on the Net to expand the Platts on the Net window across all of your monitors. If you cannot manually expand the window past one monitor, right-click on your Task Bar and left-click on Cascade Windows to reset your display properties. This will reset all open windows (including non- Platts on the Net applications). How to click-and-drag the borders of Platts on the Net: Any standard Microsoft Windows window will only take up one of your monitors when you click the Maximize button, even when running multiple monitors. Click the Restore button or double leftclick the Platts on the Net title bar to return to a custom size, e.g. between Maximized and Minimized. Then, you can click-and-drag the borders of Platts on the Net to expand the Platts on the Net window across all monitors. 1. Point your mouse on the bottom border of the Platts on the Net window. When you are over the correct area, your mouse pointer will change to a double-headed arrow. 2. Hold down your left mouse button, and drag the mouse downward. You will see a ghost image of your border drag along with it. 3. Release the left mouse button. Platts on the Net will expand to the line you dragged. 4. Point your mouse on the right border of the Platts on the Net window. When you are over the

8 correct area, your mouse pointer will change to a double-headed arrow. 5. Hold down your left mouse button, and drag the mouse to your right. You will see a ghost image of your border drag along with it. 6. Release the left mouse button. Platts on the Net will expand to the line you dragged. You may use the same technique to expand Platts on the Net upwards or to the left. You may also move the entire application window around your desktop by left-clicking and holding the Platts on the Net title bar and dragging and dropping in the desired location What is the recommended Internet connection specification for my computer to run Platts on the Net powered by RealTick properly? Your Internet Service Provider (ISP) needs to demonstrate that you can ping and tracert from your computer to beacon.taltrade.com in less than 250ms. Your ISP will understand what this means and be able to help you with this. How to Check Your Internet Connection: Note: This assumes your computer is turned on, and is connected to the Internet. 1. Click the Start button. A menu will appear. 2. From the Start menu, click Programs. Another menu will appear. 3. From the Programs menu, click MS-DOS Prompt. If you do not see MS-DOS Prompt, click Command Prompt. The menus will disappear, and the MS-DOS Prompt window will open. 4. In the MS-DOS Prompt window, type ping beacon.taltrade.com. 5. Press Enter. This will run a program which sends 4 test packets of information to a computer named beacon.taltrade.com. This computer is reachable through the Internet. 6. You will see the line Pinging htmltrader1.taltrade.com [ ] with 32 bytes of data. 7. After that, you will see 4 lines. If the lines read like this: Destination host unreachable OR Reply from (some IP address): Destination host unreachable Then your ISP's routers are unable to connect to our routers, and information cannot be transmitted your servers. You should contact your Internet Service Provider (ISP) for assistance. 8. If any of the lines read like this: Request timed out One of the test packets did not complete its trip between your computer and our computer. The more lines that show this message, the more data your connection is losing. Contact your Internet Service Provider (ISP) for assistance. 9. If the lines read: Reply from : bytes=32 time=1ms TTL=127

9 The test packet successfully made it from your computer to beacon.taltrade.com, and back to your computer again. The time in which each packet made its trip is located on each line after time= and is measured in milliseconds. In the example above, the test packet went round-trip in 1 millisecond. Any time under 250 milliseconds will allow Platts on the Net to communicate with the data servers. If the times are varying, or are above regularly above 300 milliseconds, contact your Internet Service Provider (ISP) for assistance. They will best be able to diagnose where the data is slowed How do I configure Platts on the Net powered by RealTick to pass through a firewall or I have to configure Platts on the Net to pass through a proxy server. Since many Internet Service Provider's (ISP) use firewalls and proxy servers to restrict the traffic through their sites, Platts on the Net does use certain ports and settings to flow through the restrictions. If you are going through a firewall, Platts on the Net does not need additional configuration. Instead, your network or Internet Service Provider's firewall must be configured to allow outgoing connections on ports 80, 443, and Platts on the Net connects to 2 servers simultaneously on port 1838 (recombiner for data, news server for news stories and returns traffic on those same connections. No new connections are initiated from our servers back to the client. It is not necessary to configure these ports for inbound connections from TAL Data servers). Primary IP addresses: * * * * * * * Secondary IP addresses: * * For Windows 2000 and XP operating systems Platts on the Net uses the proxy settings in the Internet Explorer browser found in Tools->Internet Options->Connections->LAN Settings. Platts on the Net will send port 80 and 443 (http and https) to an http proxy server. If you are going through a proxy server, you need to configure Platts on the Net. In the tal.ini file, add the line ProxyServer="IP address of the proxy": "http port" in the [PERMCACHE] section. For example, if the proxy server's IP address is and http traffic goes through port 80, then it will read ProxyServer= :80 Platts on the Net does support the use of a socks proxy for port 1838 traffic. It will not, however, support authentication. If using a socks proxy the following line will be added under the [TALIPC] section of the TAL.ini file: SocksServer=host name or ip address[:port] Institutions may be using a configuration script for the proxy settings. The script specifies rules for certain types of connections and internet traffic on that network. There is no way for us to know what is in the configuration script and there are many possible configurations. In these cases contact the network admin for more information on the network's requirements What other software can I or should I run on my machine?

10 You definitely should not run any other quote software that gets data from another site. The more data you are pulling into your machine, the slower all of the data will be displayed. You may be able to safely run software that communicates with our servers in the way that Platts on the Net powered by RealTick communicates with our servers. However, support for those programs must come from the company producing them, and we reserve the right to shut off any program that damages our servers. We feel it is better to deny one person access through permissions than to deny hundreds because of a damaged server. Besides these, most common applications should be safe to run simultaneously with Platts on the Net, e.g. Microsoft Office suite.

11 When I try to run Platts on the Net powered by RealTick TALDDE, I receive an MSG_APP error message. If your machine does not have all of the current Critical Updates from Microsoft Windows Update ( you will not be able to run TALDDE. You will receive an error in your MSG_APP indicating failure to create an object of type MSXML2.DomDocument. This error appears to specifically refer to MSXML. However, it actually refers to a class that is registered only by the Critical Update for Internet Explorer 6. The DomDocument class happens to be located in the file msxml3.dll, which is why the error message is worded that way. However, DomDocument is not necessarily installed by any of the Microsoft updates that are referred to as "XML" updates. If you get an error message referencing this class, you need the IE6 critical update as well as all XML updates. The only way to ensure that all of these updates, as well as all of their dependencies, are properly installed and registered is to visit and download all critical updates that are recommended for your system When I try to logon, I get a message that indicates a "Permissions URL Problem. " If you try to logon and get a "Permissions URL Problem" or a "PermsURL" message, it can mean one of the following; 1. Your Internet connection may simply be too slow or your ISP's routers may not be able to reach Platts on the Net powered by RealTick routers. 2. You have typed in a username or domain unknown to our servers. Please recheck the username and domain information you have entered, and make sure that you have not entered any extra spaces or other marks When I try to run Platts on the Net powered by RealTick, it behaves strangely, and my MSG_APP fills with error messages. Installation type not specified always means that Platts on the Net cannot find and read its initialization file. If Platts on the Net cannot find and read its initialization file, then Platts on the Net will not run properly. If Platts on the Net cannot find its initialization file, the most likely causes are that Platts on the Net was not installed properly, or that certain critical files on your computer have been changed. In either case, the best solution is to reboot your computer, then reinstall Platts on the Net. If you still have the PlattsOnTheNet84153.zip installation program on your desktop, you may run it to reinstall Platts on the Net. If you cannot find PlattsOnTheNet84153.zip, you will have to download it again. Platts on the Net link to PlattsOnTheNet84153.zip or cut and paste the following url into your browser: I was running Platts on the Net powered by RealTick, and got the message "Administrative logoff," and Platts on the Net shut down.

12 Administrative logoff means the administrative software program received your user information a second time, and shut off the connection it was keeping open. This happens when your user information is physically sent from a different machine, e.g. another user has logged in to Platts on the Net using your account. This also happens when the Internet connection slows down the communication between your machine and our servers. Please consult your systems administrator for assistance with these issues All permissions cache errors (PERMCACHE) Platts on the Net powered by RealTick exiting because of permissioning problem Cache exited abruptly. Platts on the Net is abruptly shutting down because the Permcache lost its connection to the permissions server. This is a good indication of a connectivity problem. Test your connection by performing a ping test to beacon.taltrade.com. Platts on the Net link to Ping Test or cut and paste the following url into your browser: /PlattsontheNet/RealTick_content/Help_Center/PING_test.htm PERMCACHE: PERMCACHE Msg 101: User USERNAME not validated in domain DOMAINNAME reason InvalidPassword. One or more of the three user login fields was incorrectly entered. Please re-enter: User Name Domain Password* *Passwords are case sensitive and an incorrect password is a common cause PERMCACHE: Warning: Your account will expire tomorrow. Your subscription is about to expire. Please contact Platts Client Services or the Platts office nearest you or us at support@platts.com: North America : (toll-free); (direct) Europe, Middle East and Africa : Asia-Pacific : Latin America : PERMCACHE: TAPERF Msg 116: Data structures for facility ID 3 not set up: check registry and.mon files. This indicates that the installation of the Platts on the Net powered by RealTick software is corrupt. This will occur if Platts on the Net was installed on an NT machine while you were logged in as a user without administrative privileges Error: TID 10c: BEGIN IP/SP/CODE Platts on the Net powered by RealTick has shut down. This is a good indication that there is a problem with either a file associated with Platts on the Net, or with a system.dll. There may be a memory issue with your unit. If this error continues to cause Platts on the Net to shut down, please call Platts Client Services at the Platts office nearest you or us at support@platts.com:

13 North America : (toll-free); (direct) Europe, Middle East and Africa : Asia-Pacific : Latin America : Information / data is not being retrieved, and I receive the following errors: Tallpc Msg 209/211. TalIpc Msg 209: Updates from IPADDRESS will be discarded because bytes of data are already queued. TalIpc Msg 211: Warning: IPADDRESS has bytes queued to send, 43% of available buffer. These messages indicate a network, memory, or processor limitation, or you are requesting more data than Platts on the Net powered by RealTick is able to process. Try reducing the number of application windows open in Platts on the Net Serious version mismatch/this page is getting old. Ticker: Serious Version mismatch: window may not be fully restored. Save Immediately! MarketMaker: This page is getting old. Save at next opportunity. When you upgraded to Platts on the Net powered by RealTick version 8.4, the page you are attempting to use is for the old version of Platts on the Net. You must recreate the page using the new version TalIpc Msg 228: Deleting connection error. TalIpc Msg 228: Deleting connection with after 120 seconds of no conversations. This is a connectivity problem. Platts on the Net powered by RealTick has not been able to contact a server.

14 How do I find my symbol? I know what I want to look at, but I don't know the symbol. Platts on the Net powered by RealTick Symbol Guide feature can query to search results easy; simply click any field in the display portion of the Symbol Guide and use the mouse to quickly scroll through the list of data, results may be sorted by clicking the desired column header, and finally columns may be resized, as well as the entire Symbol Guide window. Also, MarketMinder contains a list of common futures root symbols that may be browsed and loaded using the Quick Search. And, the Platts Symbol Navigator may be accessed from within a Minder window by clicking the F10 key then navigating the menu How do I use the Symbol Guide? How to use the Symbol Guide 1. On the Platts on the Net menu bar, click Help. 2. From the Help menu, click Symbol Guide. The Symbol Search dialog box appears. 3. In the Symbol search dialog box, click Name as the Search Type. 4. In the Pattern box, type the word for which you want to search. 5. Click the Search button. If any matches are found, the list box in the middle of the dialog box will list the symbols that match. 6. If you find the symbol for the product you want, you may click-and-drag the symbol from the Symbol Search results to any Platts on the Net module window or Platts on the Net window's design button on the Platts on the Net toolbar, in order to query for data on that symbol in that module window. Alternatively, you may highlight a symbol and click the Apply button to send that symbol to an active module window that is already open on the desktop How do I use the Platts Symbol Navigator? How to use the Platts Symbol Navigator 1. Within a MarketMinder application window, press the F10 key or right-click within the MarketMinder application window and select Show Windows/Tree Navigator from the menu. 2. This will enable the Symbol Navigator window in a separate pane on the left side of the MarketMinder window. The vertical bar separating the Symbol Navigator pane from the main MarketMinder pane may be moved left or right to change the size of the panes by clicking and holding the bar then dragging it left or right to the desired position and releasing.

15 3. Once activated, you may navigate the tree by clicking on the + and - controls or by doubleclicking the Tree entries (Titles) to expand and collapse various tree branches. There is also a contextual menu that may be activated by right-clicking within the Symbol Navigator pane. 4. Tree entries with no + or - are final destinations that when double-clicked will populate the MarketMinder with a predefined symbol list associated with the tree position. 5. Where the Platts Tree is concerned, these symbol lists correspond to a Platts Dispatch category. For more information on Platts Dispatch categories, please call the Platts at an office nearest you or us at info@platts.com: North America : (toll-free); (direct) Europe, Middle East and Africa : Asia-Pacific : Latin America : To remove the Symbol Navigator, repeat Step 1 above.

16 Connectivity What is the IP range in Chicago, New York City and London? Chicago IP Addresses * * * * * New York IP Addresses: * * Europe IP Addresses: * * How do I use Platts on the Net powered by RealTick with ZyWALL 10. Zyxel (Swiss) changed the firmware. With this new firmware the client can use Platts on the Net with the Zyxel Zywall 10. Firmware is available to download at -- select 'Firewall/VPN' from the Product Category dropdown, then 'ZyWALL 10' from the Model name dropdown How do I connect Platts on the Net powered by RealTick v8.4 and higher through Norton Personal Firewall 2005 or 2006 or Norton Internet Security 2005/6. Solution: When using Norton Internet Security (or Norton Firewall), you must configure the firewall to recognize Platts on the Net. 1. Close Platts on the Net and any programs using MSG_APP and the padlock in your system tray (bottom right). 2. Launch Norton Internet Security (or Norton Firewall). You can do this by double clicking the Norton icon in your system tray at the bottom right-hand corner of your computer. 3. Click Firewall, and click Configure. 4. Go to the Programs tab. 5. At the bottom you click Platts on the Net in the list of programs. The list is in alphabetical order. 6. If you see Platts on the Net, make sure it says Permit All next to it. If it does NOT, click the arrow pointing down, and choose Permit All. If you do not see Platts on the Net powered by RealTick, click Add. Navigate to My Computer C: TAL. Double click rt332.exe. Now either rt332.exe or Platts on the Net powered by RealTick will be on your Program list. Choose Permit All next to it. 7. Follow the same instructions for Platts on the Net, only look for the program ypermcache.exe.

17 You will probably need to add it to your list. 8. Click OK to save your changes and close Norton. 9. Open Platts on the Net and try to log in again. If Platts on the Net is upgraded from 8.4 to a higher version, these executables will be deleted from and reposted to the Program Controls tab of the firewall configuration section. If your firewall is not configured properly you will receive the following messages: Yperms dispatch error, Action Cancelled, or No response to permission dispatch request. This will also apply to other software-based firewalls such as Mcafee How do I ping TAL Europe Servers? Solution: There are now pingable hosts in the Euro IP ranges. beacon.taltrade.co.uk pingit.taltrade.co.uk It is not unusual to get times of around 250 ms if you are pinging from the US Permissions dispatch errors when attempting to log on to Platts on the Net powered by RealTick Solution: This error indicates a connectivity failure. Anything which interferes with your internet connection can produce this error. Do a ping test to beacon.taltrade.com. All ping times must be under 250 ms (the maximum allowed). This could also be caused by missing certificates caused by installing Windows 2000 SP How do I run Internet diagnostic tests. Solution: To properly diagnose Internet connectivity, you need to do ping and traceroute tests. To do a ping test: From a command-line window, type ping beacon.taltrade.com, then hit the ENTER key. This will send packets of data to our server and back again. Each return trip must take less than 250 ms to complete. To do a traceroute test: From a command-line window, type tracert beacon.taltrade.com, then hit the ENTER key. This will send a packet of data from your computer to the server. Please look out for slow times and packet loss along the way How do I determine the IP address my computer as it appears to the internet. Solution: Go to (link will open in a new browser window). The page will automatically load your computer's IP address.

18 What is the difference between DSL vs. a Cable Modem? DSL vs. CABLE Cable modems are typically faster for downloads than most if not all DSL lines, when the cable infrastructure is new or well maintained. However, cable has a few disadvantages to DSL. The first disadvantage is that cable is an RF network - this means that it is vulnerable to transient problems "within the network" from RF interference. Since cable is a shared media, there is a possibility that performance may degrade over time as additional households plug in, connect additional devices (videos, game machines) to the TV lines. A cable company may react slowly to decreases in performance, as they never sell access by speed, or promise consistent speed or latency. One of the largest disadvantages of cable over DSL is the upstream (return path). Cable companies are using a very narrow band for return signaling, below all the space allocated for TV channels. This band is prone to RF interference and is very limited in capacity. Upstream transmissions may therefore compete with others in the area, get delayed (suffer high latency) due to noise fighting techniques, and cable Terms Of Service typically prohibit any kind of constant upstream use. Internet use is shifting away from central servers broadcasting to many individuals and some interesting peer to peer applications are appearing (games, voice and video applications, communal libraries). These applications need a strong upstream channel. In summary, cable modems are currently good value and strong competition for residential casual use, often available more cheaply and far faster than their ADSL competition. However, DSL is probably the more future-proof system, offering digital direct from the internet infrastructure. If your DSL ISP is on the ball, your performance in either direction will not be different from peak hour to early morning, and DSL lines are available for a wide variety of purposes, both business and residential. MarketMinder and MultiQuote are trademarks and RealTick is a registered trademark of Townsend Analytics. RealTick graphics used with permission of Townsend Analytics Townsend Analytics. All rights reserved. RealTick is a registered trademark of Townsend Analytics. RealTick by Townsend Analytics.