Witold Abramowicz, Rainer Alt, Klaus-Peter Fähnrich, Bogdan Franczyk, Leszek A. Maciaszek (Eds.) INFORMATIK 2010

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1 Witold Abramowicz, Rainer Alt, Klaus-Peter Fähnrich, Bogdan Franczyk, Leszek A. Maciaszek (Eds.) INFORMATIK 2010 Business Process and Service Science Proceedings of ISSS and BPSC September 27 October 1, 2010 in Leipzig, Germany Gesellschaft für Informatik e.v. (GI)

2 Lecture Notes in Informatics (LNI) -Proceedings Series of the Gesellschaft für Informatik (GI) Volume P-177 ISBN ISSN Volume Editors Prof. Dr.Witold Abramowicz Poznan University of Economics, Katedra Informatyki Ekonomicznej, Poznan, Poland, Prof. Dr. Rainer Alt Universität Leipzig, Institut für Wirtschaftsinformatik, Leipzig, Germany, Prof. Dr.Klaus-Peter Fähnrich Universität Leipzig, Institut für Informatik, Leipzig, Germany, Prof. Dr. Bogdan Franczyk Universität Leipzig, Institut für Wirtschaftsinformatik, Leipzig, Germany, Prof. Dr.Leszek A.Maciaszek Macquarie University, Department of Computing, Sydney, NSW 2109, Australia, and University of Economics, Institute of Business Informatics, Wroclaw, Poland, Series Editorial Board Heinrich C. Mayr, Universität Klagenfurt, Austria Hinrich Bonin, Leuphana-Universität Lüneburg, Germany Dieter Fellner, Technische Universität Darmstadt, Germany Ulrich Flegel, SAP Research, Germany Ulrich Frank, Universität Duisburg-Essen, Germany Johann-Christoph Freytag, Humboldt-Universität Berlin, Germany Thomas Roth-Berghofer, DFKI Michael Goedicke, Universität Duisburg-Essen Ralf Hofestädt, Universität Bielefeld Michael Koch, Universitätder Bundeswehr, München, Germany Axel Lehmann, Universität der Bundeswehr München, Germany Ernst W. Mayr,Technische Universität München, Germany Sigrid Schubert, Universität Siegen, Germany Martin Warnke, Leuphana-Universität Lüneburg, Germany Dissertations Dorothea Wagner, Universität Karlsruhe, Germany Seminars Reinhard Wilhelm, Universität des Saarlandes, Germany Thematics Andreas Oberweis, Universität Karlsruhe (TH) Gesellschaft für Informatik, Bonn 2010 printed by Köllen Druck+Verlag GmbH, Bonn

3 Committees of the ISSS and the BPSC 2010 ISSS General Chair Rainer Alt ISSS Program Committee Witold Abramowicz Hamideh Afsarmanesh Martin Benkenstein Luis M. Camarinha-Matos Haluk Demirkan Klaus-Peter Fähnrich Ruben Dario Franco Pereyra Bogdan Franczyk Walter Ganz Gerhard Heyer Dimitris Karagiannis Reuven Karni Koichi Kijima Stefan Klein Ryszard Kowalczyk Helmut Krcmar Andrew Kusiak Jari Kuusisto Pierfrancesco La Mura Christine Legner Howard Lightfoot Achim Luhn Helge Löbler Kathrin Möslein Alex Norta Thorsten Posselt Thomas Puschmann Poznan University of Economics, Poland University of Amsterdam, Netherlands University of Rostock, Germany University of Lisbon, Portugal Arizona State University, USA Universidad Politecnicade Valencia, Spain Fraunhofer IAO, Germany University of Vienna, Austria Shenkar College of Engineering and Design, Israel Tokyo Institute of Technology, Japan University of Münster, Germany Swinburne University of Technology, Australia Technical University of Munich, Germany University of Iowa, USA SC Research, Finland Leipzig Graduate School of Management, Germany European Business School, Germany Cranfield University, UK Siemens Business Services, Germany University of Erlangen-Nürnberg, Germany University of Helsinki, Finland Fraunhofer Center for Central and Eastern Europe, Germany Direct Management Institute, Switzerland

4 Diane Robers Gerhard Satzger Gerik Scheuermann Markus Stolze Günther Schuh Charles Shoniregun Miguel-Angel Sicilia Martin Smits Dieter Spath Rudi Studer Gerrit Tamm Wilhelm Taurel Marja Toivonen John Wang Florian von Wangenheim Christof Weinhardt PriceWaterhouseCoopers, Germany Karlsruhe Institute of Technology, Germany HSR Technical University of Rapperswil, Switzerland RWTH Aachen University, Germany University of East London, UK University of Alcalá, Spain Tilburg University, The Netherlands Fraunhofer IAO, Germany Karlsruhe Institute of Technology, Germany SRH University Berlin, Germany AFSM International, Germany Helsinki University of Technology, Finland Montclair State University, USA Technical University of Munich, Germany Karlsruhe Institute of Technology, Germany ISSS Organization Committee Stefan Döbelt Olaf Reinhold

5 BPSC Program Committee The reviewing process was carried out by the BPSC 2010 Program Committee members. The final decision of acceptance orrejection was strictly based on the reviews. The PC members who contributed reviews were: Pekka Abrahamsson Rainer Alt Boualem Benattallah Salima Benbernou (co-chair) Giuseppe Berio Miriam Capretz Manuel Carro Emanuele Della Valle Tommaso Di Noia Agata Filipowska Bogdan Franczyk Andreas Gadatsch Chirine Ghedira Claude Godart Cesar Gonzalez-Perez Slinger Jansen Monika Kaczmarek Paweł J. Kalczyński Marek Kowalkiewicz Chengfei Liu Peri Loucopoulos André Ludwig Lech Madeyski Florian Matthes Günter Müller Anne Ngu Andrzej Niesler Andreas Oberweis Mitsunori Ogihara Mike Papazoglou (co-chair) Eric Paquet David Parsons VTT Technical Research Centre of Finland University of New South Wales, Australia Paris Descartes University, France Université de Bretagne Sud, France University of Western Ontario, Canada Politechnico demadrid, Spain CEFRIEL - Politecnico di Milano, Italy Technical University of Bari, Italy Poznań University of Economics, Poland Bonn-Rhein-Sieg University of Applied Sciences, Germany Université Lyon1, France Université de Nancy, France IEGPS, Spanish National Research Council, Spain Utrecht University, The Netherlands Poznań University of Economics, Poland California State University, Fullerton, USA SAP Research Brisbane, Australia Swinburne University of Technology, Australia Loughborough University, UK Wrocław University of Technology, Poland Technical University of München, Germany University of Freiburg, Germany Texas State University, USA Wrocław University of Economics, Poland University of Karlsruhe, Germany University of Miami, USA Tilburg University, The Netherlands National Research Council, Canada Massey University, New Zealand

6 Barbara Pernici Fethi Rabhi Gil Regev Václav Repa Shazia Sadiq Jürgen Sauer Heiko Schuldt Stephanie Teufel Klaus Turowski Krzysztof Węcel Mathias Weske Qui Yu Politechnico demilano, Italy University of New South Wales, Australia Ecole Polytechnique Fédérale delausanne, Switzerland Prague University of Economics, Czech Republic University of Queensland, Australia University of Oldenburg, Germany University of Basel, Switzerland University of Fribourg, Switzerland University of Augsburg, Germany Poznań University of Economics, Poland Hasso Plattner Institute for IT-Systems Engineering, Germany Rochester Institute of Technology, United States Additional Reviewers Zainab Al-Jazzaf Americo Cunha Volker Derballa Philipp Gringel Kittel Kai Rodion Podorozhny Ulrike Steffens Gracja Wydmuch University of Western Ontario, Canada University of Western Ontario, Canada University of Augsburg, Germany University of Oldenburg, Germany University of Freiburg, Germany Texas State University, USA University of Oldenburg, Germany Wrocław University of Economics, Poland BPSC Organizers Wrocław University of Economics, Poland Poznań University of Economics, Poland Macquarie University, Australia BPSC Organizing Committee Alexandra Gerstner Andrzej Niesler Wrocław University of Economics, Poland

7 Preface ISSS 2010 Some five years ago, the first seminal contributions on Service Science have spurred numerous research activities in academia and practice. Today, the lead conference of the German Computer Association has adopted the theme Service Science and many researchers have engaged in shaping this promising research field. A large potential is attributed to linking the research on design and management of economic and technological services, thus two domains which have mainly evolved separately. However, the unique characteristics, principles, instruments and benefits of Service Science are still subject to further research. For example, this includes the advantages compared to existing approaches, such as engineering of hybrid products, (business) process management, or distributedinformation architectures. To establish a platform for interaction between researchers in this emerging discipline the International Symposium on Services Science (ISSS) was organized at the University of Leipzig for the first time in Following the integrating nature of Service Science it brought together representatives from economics, information management as well as from computer science. The same goals also apply to ISSS in 2010 which attracted a total of 25 scientific contributions. Nine papers were accepted which makes an acceptance rate of 36%. Remarkably, all papers originate from German speaking countries even through the ISSS also received non-german contributions and the program committee was international in nature. The accepted papers were compiled in three clusters. First, service management comprises research on Service Science as enabler for innovation in collaborative business settings. These papers deal with managerial challenges, methods and technologies. Two interesting case studies from the banking and fashion industry provide an impression on the implications of service science in today s business and the perspectives. Second, the area of service engineering comprises methods, standards and modeling techniques for strengthening the engineering perspective. In addition to case studies, the papers report on innovative prototypes and service interactions. Finally, service delivery deals with some of the application areas and how the integrated view of Service Science might enhance business processes. Altogether, ISSS 2010 would not have been possible without the support of the academic community and the members of the local organizing committee. We highly appreciate the support of the 43 program committee members who made it possible, that all papers underwent a strict double-blind review process. Among the local organizers many thanks go to Stefan Döbelt and Olaf Reinhold from the University of Leipzig. They not only managed the information on the conference website andthe communication with authors and reviewers, but also the intricacies of the review system. Finally, we hope that the papers included in this volume stimulate research on Services Science and foster further work in this promising area. Leipzig, August 2010 Rainer Alt

8 Preface BPSC 2010 The papers published in this volume were presented at the 3 rd International Conference on Business Process and Services Computing (BPSC 2010) held in Leipzig Germany on September The BPSC conferences present and publish research findings and IT industry experiences with relation toprocess-centric service-oriented development and integration ofenterprise and e-business information systems. By looking at the convergence of business processes and services computing, BPSC conferences identify most hopeful trends and propose new directions for consideration byresearchers and practitioners involved in large-scale software development and integration. The background principle is to consider process management as a new paradigm with semantics and meta-models radically different from applications that merely implement business processes. The book includes papers selected for presentation atbpsc 2010 in the rigorous review process. To ensure quality and consensus among the majority of the reviewers, most papers received three orfour reviews and some papers were subjected to as many as five or six reviews. The acceptance/rejection decisions were solely based on the averages of scores given by the Program Committee members consisting of researchers ofavery high standing in the subject area ofthe conference. The Program Committee was chaired bysalima Benbernou (Paris Descartes University, France) and Mike Papazoglou (Tilburg University, The Netherlands). The bulk ofthe organizational work, including the maintenance ofthe conference website and the setup and management of EasyChair asthe conference management tool, was performed by Andrzej Niesler (Wrocław University of Economics, Poland). Alexandra Gerstner () provided necessary organizational support for BPSC 2010 as part of INFORMATIK 2010, including putting this volume together for publication. As the conference originators and as the Steering Committee ofbpsc 2010, we were privileged to work with all these people and would like tothank them for the work done so well. Moreover, very personally but also on behalf of the authors of all submitted papers, we would like to express our warmest gratitude to the PCmembers for very helpful in-depth reviews. Witold Abramowicz (Poznań University of Economics, Poland) and Leszek Maciaszek (Macquarie University ~Sydney, Australia and Wrocław University of Economics, Poland) BPSC 2010 Conference Chairs

9 Mit unseren Lösungen können Sie von überall arbeiten. Müssen Sie aber nicht. Mit Lösungen der Telekom für vernetztes Arbeiten haben Sie die Chance, immer und überall auf Kundenanfragen zu reagieren aus Ihrem Büro, von zu Hause oder von unterwegs. Wir schenken Ihnen damit ein Stück Freiheit und Sie Ihren Kunden das Gefühl, immer für sie da zu sein.

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11 Table of Contents ISSS Meyer Kyrill, Thieme Michael Activating the InnovationPotential ofsme: The Bottom-Up-Approach... 3 Schindlholzer Bernhard, Übernickel Falk, Brenner Walter Management of Service InnovationProjects: ACase Study from agerman Financial Services Provider...17 Tröger Ralph, Alt Rainer Service-oriented SupplyChain Event Management ACase Study from the Fashion Industry...31 Menschner Philipp, Hartmann Marco, Leimeister Jan Marco The Nature ofknowledge-intensive Person-oriented Services Challenges for Leveraging Service EngineeringPotentials Pfitzinger Bernd, Bley Holger, Jestädt Thomas Service Catalogue and Service Sourcing Becker Jörg, Beverungen Daniel, Knackstedt Ralf, Winkelmann Axel Fosteringthe VirtualizationofService Processesand TouchPoints Identificationand DocumentationofE-Service Potential inretail Networks Martignoni Robert, Stimmer Jörg CanTweets, Pokesand WikisImprove Global Software Services? Gerke Kerstin, Petruch Konstantin, Tamm Gerrit OptimizationofService Deliverythrough Continual Process Improvement: ACase Study Spillner Josef, Kursawe Ronny, Schill Alexander Case StudyonExtending Internet ofservices Techniques to Real-World Services.. 108

12 BPSC Schumm David, Anstett Tobias, Leymann Frank, Schleicher Daniel, Strauch Steve Essential AspectsofCompliance Management withfocus on Business Process Automation Zaplata Sonja, Bade Dirk, Hamann Kristof, Lamersdorf Winfried Ad-hoc Management Capabilitiesfor Distributed BusinessProcesses Carroll Noel, Whelan Eoin, Richardson Ita Understanding the Value of Business ProcessConfiguration Niedermann Florian, Radeschütz Sylvia, Mitschang Bernhard Deep Business Optimization: APlatformfor Automated ProcessOptimization Toma Ioan, Ding Ying, Fensel Dieter Optimizing Semantic Web Services Ranking Using Parallelizationand Rank AggregationTechniques Accorsi Rafael, Wonnemann Claus Static InformationFow Analysis of WorkflowModels Donath Steffi,Mutke Stefan, RothMartin, Ludwig André, FranczykBogdan RFID-based Business ProcessImprovements Case Stody Resultsand Recommendations Koschmider Agnes, dela Vara Jose Luis, Sánchez Juan Measuring the Progress of Reference Model-Based Business ProcessModeling Makni Lobna, Khlif Wiem, Haddar Nahla Zaaboub, Ben-Abdallah Hanène ATool for Evaluationg the QualityofBusiness ProcessModels Reichel Thomas, Rünger Gudula, Steger Daniel Flexible Workflows for anenergy-oriented Product Development Process Haddad Serge, Mokdad Lynda, Youcef Samir Selectionofthe Best composite Web Service Based on Quality of Service

13 Kopp Oliver, Eberle Hanna, Leymann Frank, Unger Tobias The SubprocessSpectrum Schief Markus, Schmidt Benedikt Crossing the Chasm Between the Real World and Business ProcessManagement Kröschel Ivonne On the NotionofContext for Business ProcessUse...288

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