We cannot solve our problems with the same thinking we used when we created them. Albert Einstein

Size: px
Start display at page:

Download "We cannot solve our problems with the same thinking we used when we created them. Albert Einstein"

Transcription

1 We cannot solve our problems with the same thinking we used when we created them. Albert Einstein

2 Third Wave We are a business consultancy from Berlin. We develop new strategies in a digital context. We solve challenges of a constantly changing world.

3 Our Services We help our clients with communication strategies, product development and business models in a digital context, and find solutions for the multifaceted problems that businesses encounter today. Communication Communication Strategies Web, Social Media, mobile, CRM, analytics Social Media Strategies Platform & content, team setup, KPI Evaluation Analysis & feedback for ideas & concepts Training Community- & Social Media Management Product Evaluation Analysis, optimization, extension Development Workshops, concept, integration of Social Benchmarking Best practices, competitors, markets Trend Research Overview, scouting, reports Business Business Models Workshops, development, evaluation Social Business Design Corporate Social Media, Enterprise 2.0 Competitor Evaluation Products, processes, brands Change Management Team structures, process optimization

4 Our Approach 1. Service scope Developing strategies for a digital world The problems and solutions we deal in aren t necessarily digital, but the context is. That s the world we live in. 2. Insight Helping clients navigate change We help clients make sense of complexity, invigorate stale thinking, and find ways to implement new strategies. 3. Perspective Solving systemic problems We look towards the core of a business to find holes and gaps. In this way, we can ensure that solutions can be brought to fruition. 4. Agility Delivering unexpected solutions We take a multidisciplinary approach to projects, finding inspiration in widely varied fields. 5. Mediation Bringing everyone to the table We include multiple departments in the process to ensure that a strategy is comprehensive and that internal conditions are right for it to be implemented. 6. Holistic benefits Making companies more humane Though we re focused on how a company operates in the digital world, our overarching goal is to help each client use technology in a way that helps them to become more humane.

5 Our Strategy Framework How we develop strategies for a digital context. Goals Business Objectives Strategy People Content Platforms Setup Monitoring, Analytics, Reporting Internal Organization

6 Our Clients From early-stage startups, to Mittelstand companies, to big corporations. B2C and B2B. In Germany and five other countries on two continents. Our client roster includes Postbank, 3A Composites, PERI, refund.me, Viacom Europe/ MTV, Deutsche Telekom, Amen, Wolters Kluwer Deutschland, Wirecard and ZEIT Online as well as numerous renowned agencies.

7 What our clients are saying Their analytical and clean approach to strategy combined with their natural and in-depth experience in the field of social media is rare. Yousef Hammoudah, Head of Digital, Viacom North Extremely competent, super straightforward, refreshingly pragmatic. Every project should be as much fun. Patricia Strehlke, Head of Marketing Communications, 3A Composites Working with Third Wave always leads to growth. Professionally and personally. Sven Weisbrich, Chief Digital Officer, Wunderman

8 The Founders Igor Schwarzmann Igor likes to connect the dots. As a strategic consultant in an increasingly complex world, he favours broad knowledge over specialisation. In the last five years, he helped shape strategic decisions at large corporations like Deutsche Postbank AG and Deutsche Telekom AG as well as at startups like Amen and refund.me. In his work he is focusing always on finding the appropriate solutions as well as the people who will be executing upon his advice. Beside the consulting work, Igor speaks at international conferences on variety of topics (SXSW, PICNIC, re:publica, etc.). Johannes Kleske Johannes is a strategist and consultant for digital communications. His work is informed by his experience of working with brands like Deutsche Telekom, MTV, Postbank, Maggi and Nike and by his insatiable appetite for finding the bigger patterns behind current developments in technology and science. Holding a diploma in Media System Design, Johannes is a regular speaker at web and marketing conferences like Republica and the Social Media Summit, and he lectures about social media at the Dialog Akademie.

9 Third Wave in the media Mentions, Articles & Interviews brand eins, Focus, ZDF, dpa, ZEIT, FAZ, The Guardian, New York Times, taz, youfm, PAGE online, Radio Fritz, Hessisches Fernsehen, WDR5, The Australian, Televisio de Catalunya, Radio Eins, Design Made In Germany, politics magazine, T3N, One+, Deskmag, Golem, dradio Kultur. Presentations, Panel Discussions & Moderation SxSW, PICNIC, NEXT, TEDxKreuzberg, ConventionCamp, re:publica, CeBIT webciety, Social Media Convention, Social Media Summit, SAP Personalmanagement Kongress, medienforumnrw, SIGINT, IgniteBerlin. Photos: Brandeins, SMEIDU.com

10 Distributing the future more evenly. Want to talk? Learn more? Third Wave GmbH Adalbertstr Berlin Germany thirdwaveberlin.com + Trends & Analyses + Week Notes What we have been up to + Weekly Reads What we read twitter.com/thirdwaveberlin facebook.com/thirdwaveberlin

10 reasons for a better experience design. die firma gmbh GOOD REASONS

10 reasons for a better experience design. die firma gmbh GOOD REASONS 10 reasons for a better experience design. die firma gmbh 10 GOOD REASONS 10 good reasons 01. Focus 02. Experience 03. Services 04. Knowledge 05. Standards 06. Clients 07. Network 08. Drive 09. Exchange

More information

Master Classes for Business Excellence

Master Classes for Business Excellence Master Classes for Business Excellence Brussels, Belgium March - June 2014 Join our master class series and learn from senior, hands-on practitioners how to address the challenges of today s dynamic business

More information

Overview Speakers Opportunities within forums

Overview Speakers Opportunities within forums 10 14 March 2014 Hannover Germany Overview Speakers Opportunities within forums Welcome to CeBIT 2014 the unparalleled exhibition & conference event with its new theme clusters and increased emphasis on

More information

CeBIT 2016. NEW: Marketing & Sales Solutions. 14 18 March 2016 cebit.com

CeBIT 2016. NEW: Marketing & Sales Solutions. 14 18 March 2016 cebit.com CeBIT 2016 NEW: Marketing & Sales Solutions 14 18 March 2016 cebit.com 2 CeBIT Global Event for Digital Business Digitization offers companies numerous new options for interacting with the customer. Big

More information

The Digital Performance Benchmark. What distinguishes world class digital from the rest of the pack?

The Digital Performance Benchmark. What distinguishes world class digital from the rest of the pack? The Digital Performance Benchmark What distinguishes world class digital from the rest of the pack? Digital Performance The future is digital The digital landscape is rapidly evolving. With customers across

More information

DW Traineeship. International Journalism Training Program

DW Traineeship. International Journalism Training Program DW Traineeship International Journalism Training Program The Traineeship Deutsche Welle s traineeship takes you around the world in just 18 months. Internships with our editorial departments give you a

More information

CORPORATE PROFILE. Fast start-up Fast Growth Funding/finding investors Expansion/scaling the business Strategically exiting/selling their business.

CORPORATE PROFILE. Fast start-up Fast Growth Funding/finding investors Expansion/scaling the business Strategically exiting/selling their business. CORPORATE PROFILE THE COMPANY Be Business provides Management Consulting and Corporate Finance services to companies and organisations who are at a major transition point in their business life cycle and

More information

1 st Boot Camp 2015. 1-3 May 2015 Adlershof Science & Startup Cluster, Berlin. in conjunction with. www.berlinwebweek.de

1 st Boot Camp 2015. 1-3 May 2015 Adlershof Science & Startup Cluster, Berlin. in conjunction with. www.berlinwebweek.de 1 st Boot Camp 2015 1-3 May 2015 Adlershof Science & Startup Cluster, Berlin in conjunction with www.berlinwebweek.de Boot Camp Berlin 1-3 May 2015 The Berlin Boot Camp will take 3 days and consist of

More information

We provide access to fresh B2B decision makers.

We provide access to fresh B2B decision makers. Media data We provide access to fresh B2B decision makers. Valid from 19th February 2015 1 Profile Deutsche Messe Interactive We provide access to fresh B2B decision makers Deutsche Messe Interactive (DMI)

More information

What Really Matters in B2B Selling Leveraging customer trust as a competitive advantage

What Really Matters in B2B Selling Leveraging customer trust as a competitive advantage What Really Matters in B2B Selling Leveraging customer trust as a competitive advantage What is the deciding factor in sales opportunities where the customer perceives the alternative solutions and pricing

More information

THE 7 STEPS TO A SUCCESSFUL CRM IMPLEMENTATION DEPLOYING CRM IN THE NEW ERA OF CONNECTED CUSTOMERS

THE 7 STEPS TO A SUCCESSFUL CRM IMPLEMENTATION DEPLOYING CRM IN THE NEW ERA OF CONNECTED CUSTOMERS THE NEW ERA OF ABOUT THE AUTHOR Paul Rogers is the Head of Customer Experience and CRM within HCL s Applications Division. Based in London, Paul is responsible for leading HCL s CRM consulting and technology

More information

Management, Carbon and Water Footprinting

Management, Carbon and Water Footprinting Course outline & registration Management, Carbon and Water Footprinting To secure your Early Bird Rate register and pay by Friday, 20 December, 2013 Be smart and benefit from business opportunities 3 day

More information

Team based Innovation in multidisciplinary Teams. Prof. Ulrich Weinberg, Nov. 2008

Team based Innovation in multidisciplinary Teams. Prof. Ulrich Weinberg, Nov. 2008 Team based Innovation in multidisciplinary Teams Prof. Ulrich Weinberg, Nov. 2008 Prof. Ulrich Weinberg 3 Art and design diploma Specialized in 3D computer animation since 1986 Mental Images, Art & Com,

More information

CeBIT 2016. NEW: Marketing & Sales Solutions. 14 18 March 2016 cebit.com

CeBIT 2016. NEW: Marketing & Sales Solutions. 14 18 March 2016 cebit.com CeBIT 2016 NEW: Marketing & Sales Solutions 14 18 March 2016 cebit.com 2 CeBIT Global Event for Digital Business Digitization offers companies numerous new options for interacting with the customer. Big

More information

Digital Strategy. - Technology aligned to core business

Digital Strategy. - Technology aligned to core business NORDKRON GmbH, Hamburg, 2013 Digital Strategy - Technology aligned to core business Businesses are constantly adapting to new ways of doing things internally and externally in order to be on the edge,

More information

B2B Customer Satisfaction Research

B2B Customer Satisfaction Research Circle Research White Paper B2B Customer Satisfaction B2B Customer Satisfaction Research IN SUMMARY This paper on B2B customer satisfaction research: Identifies why customer satisfaction matters Provides

More information

After the conference, participants will have knowledge and inspiration to act today to create the better future.

After the conference, participants will have knowledge and inspiration to act today to create the better future. About the conference LEAP Summit is a three day event, which gathers every year more than 1,100 international students, young professionals, and young entrepreneurs who are opinion leaders in their respective

More information

Are you an accountant or solicitor? Building banking excellence

Are you an accountant or solicitor? Building banking excellence Are you an accountant or solicitor? Interested in a banking qualification? Keen to achieve job and career success? See what our new Education Framework can do for you. Building banking excellence As a

More information

Have you a degree? Building banking excellence

Have you a degree? Building banking excellence Have you a degree? Committed to a career in banking? Keen to achieve job and career success? See what our new Education Framework can do for you. Building banking excellence You ve a degree. So you know

More information

SILVERPOP Step-Up Plan

SILVERPOP Step-Up Plan Big Scary Cranium SILVERPOP Step-Up Plan Evolve from Email marketing to behavioral marketing automation Get more from your investment in IBM Silverpop See your personalized road map to better performance

More information

Digital Marketing Strategy

Digital Marketing Strategy Reaching the Next Level of Marketing Performance Digital Marketing Strategy Research Summary Report Ascend2 Research Conducted in Partnership with Leading Marketing Solution Providers Digital Marketing

More information

Integrate the human factor

Integrate the human factor Integrate the human factor Company Presentation Overview About us Our 4 core competencies Our methods Our clients Contact 2 About Us 3 About us Our two companies TMI and MACC provide consulting and training

More information

ZCS: ITALIAN EXCELLENCE

ZCS: ITALIAN EXCELLENCE magazine 2 Specialists in Garden Technology ZCS: ITALIAN EXCELLENCE IN THE WORLD Over the years, ZCS has been able to expand its boundaries and to successfully export the most advanced and innovative technology

More information

From Big Data to Right Data

From Big Data to Right Data From Big Data to Right Data Contents 1 The Treatment of Data 2 From Big Data to Right Data 3 Conclusion & Outlook 4 About Aperto 5 Sources & Imprint 2 The Treatment of Data In the times of big data, a

More information

University of Cambridge: Programme Specifications ADVANCED DIPLOMA IN ENTREPRENEURSHIP

University of Cambridge: Programme Specifications ADVANCED DIPLOMA IN ENTREPRENEURSHIP University of Cambridge: Programme Specifications Every effort has been made to ensure the accuracy of the information in this programme specification. Programme specifications are produced and then reviewed

More information

TRANSFORMATION & INNOVATION IN A DIGITAL WORLD - MASTER CLASS

TRANSFORMATION & INNOVATION IN A DIGITAL WORLD - MASTER CLASS MASTER CLASS TRANSFORMATION & INNOVATION IN A DIGITAL WORLD - MASTER CLASS October 15-17, 2015 - Berlin Condé Nast s media brand, WIRED is in collaboration with Hyper Island offering a 3-day Master Class

More information

SAP Customer Success Story Professional Services T-Systems. T-Systems: Managing Global Sales with SAP CRM

SAP Customer Success Story Professional Services T-Systems. T-Systems: Managing Global Sales with SAP CRM T-Systems: Managing Global Sales with SAP CRM T-Systems International GmbH Industry Professional services IT service providers Products and Services Full service provider for the operation of information

More information

The readership analysis decision-makers 2014. LAE 2014

The readership analysis decision-makers 2014. LAE 2014 The readership analysis decision-makers 2014. LAE 2014 LAE 2014 THE MOST IMPORTANT SURVEY FOR B2B-COMMUNICATION exclusive. target groups exclusive source of intelligence exclusive media. Exclusive target

More information

NICE YOU. MEET. We are Customer Alliance.

NICE YOU. MEET. We are Customer Alliance. NICE TO MEET YOU. We are Customer Alliance. 1 Customer Alliance is a Berlin-based company offering new technology and smart solutions for the hospitality industry. Within Germany, we are the market leader

More information

Calling Berlin Bootcamp

Calling Berlin Bootcamp Calling Entrepreneurs @ Berlin Bootcamp th th July 18 July 27 Exchange between Indian and German Start-Ups in the Energy Sector 10 Start-ups from Germany & India week Bootcamp 1.5 in Berlin As a federal

More information

THE LIGHTHOUSE TRAINING EXPERIENCE

THE LIGHTHOUSE TRAINING EXPERIENCE The art of teaching is the art of assisting discovery. - Mark Van Doren THE LIGHTHOUSE TRAINING EXPERIENCE Education is the most powerful weapon which you can use to change the world. - Nelson Mandela

More information

Learning Aims: To research, record and evaluate the difficulties of starting your own business.

Learning Aims: To research, record and evaluate the difficulties of starting your own business. Learning Aims: To research, record and evaluate the difficulties of starting your own business. 3.1 What is Business: 3.1.1 Understanding the Nature and Purpose of Business 3.1.1 requires you to investigate

More information

Data-Driven Marketing

Data-Driven Marketing Marketing Practices and Performance Benchmarks Data-Driven Marketing Research Summary Report Ascend2 Research Conducted in Partnership with Leading Marketing Solution Providers Data-Driven Marketing Research

More information

CRM at this year s CeBIT: State-of-the-art tools for a new

CRM at this year s CeBIT: State-of-the-art tools for a new Press Release CeBIT 2016 (14 18 March, Mon. Fri.): 3 February 2016 CRM at this year s CeBIT: State-of-the-art tools for a new era of customer relations Today s customers expect turnkey offerings and personalized

More information

Big Data and Analytics in

Big Data and Analytics in Big Data and Analytics in Parcel, Express and Postal In the Parcel, Express and postal market It s not the data. It s what you do with it. Why Analytics is the future of Parcel, Express and Postal If there

More information

ESMT FULL-TIME MBA PROGRAM. Photo: Sven Herzberg #3 MBA GLOBALLY BLOOMBERG BUSINESS WEEK INTERNATIONAL RANKING 2014

ESMT FULL-TIME MBA PROGRAM. Photo: Sven Herzberg #3 MBA GLOBALLY BLOOMBERG BUSINESS WEEK INTERNATIONAL RANKING 2014 ESMT FULL-TIME MBA PROGRAM Photo: Sven Herzberg M A S T E R O F B U S I N E S S A D M I N I S T R AT I O N #3 MBA GLOBALLY BLOOMBERG BUSINESS WEEK INTERNATIONAL RANKING 2014 #1 MBA IN GERMANY THE ECONOMIST

More information

CeBIT. #new opportunities #new customers. The digital transformation has begun! Global Event for Digital Business. 14. 18. March 2016 Hannover Germany

CeBIT. #new opportunities #new customers. The digital transformation has begun! Global Event for Digital Business. 14. 18. March 2016 Hannover Germany #new opportunities #new customers CeBIT 14. 18. March 2016 Hannover Germany The digital transformation has begun! cebit.de Global Event for Digital Business Exhibition. Conference. Network. Global Event

More information

DIFFERENTIATING YOUR CONTENT MARKETING THROUGH AUDIENCE & COMMUNITY ENGAGEMENT

DIFFERENTIATING YOUR CONTENT MARKETING THROUGH AUDIENCE & COMMUNITY ENGAGEMENT THE CMO SOLUTION GUIDE TO DIFFERENTIATING YOUR CONTENT MARKETING THROUGH AUDIENCE & COMMUNITY ENGAGEMENT PRESENTED BY: IN PARTNERSHIP WITH DIFFERENTIATE YOUR CONTENT MARKETING STRATEGY Customer engagement:

More information

A Modern Sales Roadmap. 7 best practices to drive sales success. tellwise

A Modern Sales Roadmap. 7 best practices to drive sales success. tellwise A Modern Sales Roadmap 7 best practices to drive sales success tellwise Introduction Whether you re an inside sales rep or the Chief Sales Officer (CSO), you know sales is a demanding field, with countless

More information

Measure digital marketing effectiveness

Measure digital marketing effectiveness Measure digital marketing effectiveness How does marketing work in a company built on data? Typical barriers faced Digital marketing Web, social, mobile is simultaneously a huge opportunity and a huge

More information

NPS2. Reaching the Next Level of Customer Experience Leadership. By Deborah Eastman

NPS2. Reaching the Next Level of Customer Experience Leadership. By Deborah Eastman NPS2 Reaching the Next Level of Customer Experience Leadership By Deborah Eastman Overview Get an introduction to NPS2, the next generation of the groundbreaking Net Promoter methodology. Find out how

More information

Inbound Marketing. Research Summary Report. Reaching the Next Level of Marketing Performance

Inbound Marketing. Research Summary Report. Reaching the Next Level of Marketing Performance Reaching the Next Level of Marketing Performance Inbound Marketing Research Summary Report Ascend2 Research Conducted in Partnership with Leading Marketing Solution Providers Inbound Marketing Research

More information

Five Core Principles of Successful Business Architecture. STA Group, LLC Revised: May 2013

Five Core Principles of Successful Business Architecture. STA Group, LLC Revised: May 2013 Five Core Principles of Successful Business Architecture STA Group, LLC Revised: May 2013 Executive Summary This whitepaper will provide readers with important principles and insights on business architecture

More information

Marketing Automation

Marketing Automation Marketing Automation Benchmark Summary Report The most challenging obstacles to marketing automation success in the year ahead and how marketers plan to overcome them. Ascend2 Research Conducted in Partnership

More information

RECRUITMENT Product Brochure. Inspiring Action. Delivering Results.

RECRUITMENT Product Brochure. Inspiring Action. Delivering Results. RECRUITMENT Product Brochure Inspiring Action. Delivering Results. Active Scoreboards helps to promote a fun, inclusive working environment for our consultants. It enables them to instantly see how their

More information

MLOVE Mobile Trend Report.

MLOVE Mobile Trend Report. 05 MLOVE Mobile Trend Report. powered by TrendONE 2013 NIKE SHOES ADAPT TO INSTAGRAM PICTURES CAR INSURANCE BASED ON DRIVING STYLE ADVERTS IN TUMBLR MICROBLOGS The interactive functions in the Trend Report

More information

AERIN LANGWORTHY. aerinlangworthy@gmail.com www.aerinlangworthy.com DIGITAL STRATEGIST TO HELP YOUR ORGANISATION GROW

AERIN LANGWORTHY. aerinlangworthy@gmail.com www.aerinlangworthy.com DIGITAL STRATEGIST TO HELP YOUR ORGANISATION GROW AERIN LANGWORTHY Melbourne, Victoria 0403 879 709 https://www.linkedin.com/in/aerinlangworthy aerinlangworthy@gmail.com www.aerinlangworthy.com DIGITAL STRATEGIST TO HELP YOUR ORGANISATION GROW As a digital

More information

One View Of Customer Data & Marketing Data

One View Of Customer Data & Marketing Data One View Of Customer Data & Marketing Data Ian Kenealy, Head of Customer Data & Analytics, RSA spoke to the CX Network and shared his thoughts on all things customer, data and analytics! Can you briefly

More information

A Seat at the Table: Partnerships for Successful Retail Health Strategies. 2015 AHA Partner Summit - 1

A Seat at the Table: Partnerships for Successful Retail Health Strategies. 2015 AHA Partner Summit - 1 A Seat at the Table: Partnerships for Successful Retail Health Strategies 2015 AHA Partner Summit - 1 Good Morning! Having the right people at the table when making significant business decisions is vital.

More information

10 STEPS FOR SUCCESSFUL SOCIAL MEDIA MONITORING. Learn the best way to monitor and analyze social media.

10 STEPS FOR SUCCESSFUL SOCIAL MEDIA MONITORING. Learn the best way to monitor and analyze social media. 10 STEPS FOR SUCCESSFUL SOCIAL MEDIA MONITORING Learn the best way to monitor and analyze social media. INTRODUCTION For some years now, we have seen businesses adopting social media and integrating them

More information

360 Concept - Sustainable Communications

360 Concept - Sustainable Communications 360 Concept - Sustainable Communications 360 Concept is an international Full-Service Agency specializing in sustainable communications, marketing and design solutions. Our primary target is to strongly

More information

The world s first cross-disciplinary international conference on Strategic Design in the Enterprise

The world s first cross-disciplinary international conference on Strategic Design in the Enterprise INTERSECTION CONFERENCE PARIS, APRIL 16 17, 2014 The world s first cross-disciplinary international conference on Strategic Design in the Enterprise Page 1 of 9 INTERSECTION 14 The role of design in economy

More information

Mobile Marketing. Benchmark Summary Report

Mobile Marketing. Benchmark Summary Report Mobile Marketing Benchmark Summary Report The most challenging obstacles to mobile marketing success in the year ahead and how marketers plan to overcome them. Ascend2 Research Conducted in Partnership

More information

Welcome @ D-School. Prof. ULI Weinberg

Welcome @ D-School. Prof. ULI Weinberg Welcome @ D-School Prof. ULI Weinberg Prof. Ulrich Weinberg 3 Art and design diploma Specialized in 3D computer animation since 1986 Mental Images, Art & Com, etc. Projects for ARD, BMW, Daimler, Telekom,

More information

Digital Marketing Services. Increasing Your Digital Footprint

Digital Marketing Services. Increasing Your Digital Footprint Digital Marketing Services Increasing Your Digital Footprint IMS Marketing at a Glance ABOUT US Established in 2006, IMS Marketing is Ireland s only dedicated technical marketing company. Our specialist

More information

Website Marketing Optimization Benchmark Summary Report

Website Marketing Optimization Benchmark Summary Report Website Marketing Optimization Benchmark Summary Report The most challenging obstacles to website marketing optimization success in the year ahead and how marketers plan to overcome them. Ascend2 Research

More information

MOBILE APPS UNLOCKED MAY 4 5, 2016 L AS VEGAS, NEVADA PRESENTED BY

MOBILE APPS UNLOCKED MAY 4 5, 2016 L AS VEGAS, NEVADA PRESENTED BY MOBILE APPS UNLOCKED MAY 4 5, 2016 L AS VEGAS, NEVADA PRESENTED BY MOBILE GROWTH IT S WHAT WE DO. Founded in January 2014, Grow.co is the largest community of growth marketing professionals and brands,

More information

THE C.R.M. POCKETBOOK

THE C.R.M. POCKETBOOK THE C.R.M. POCKETBOOK By David Alexander and Charles Turner Drawings by Phil Hailstone Brilliant and inspiring even for an organisation that has focused on building long-term profitable customer relationships,

More information

2015 South African Cloud Based Solutions to the Contact Centre Product Leadership Award

2015 South African Cloud Based Solutions to the Contact Centre Product Leadership Award 2015 2015 South African Cloud Based Solutions to the Contact Centre Product Leadership Award Contents Background and Company Performance... 3 Industry Challenges... 3 Implementation Excellence... 4 Product

More information

Exploiting innovation to improve efficiency, flexibility and responsiveness

Exploiting innovation to improve efficiency, flexibility and responsiveness 23rd September, London Exploiting innovation to improve efficiency, flexibility Hosted by Incisive Media: the global conference experts Incisive Media is one of the largest independent B2B conference organisers

More information

Crafting an Integrated Content Marketing Strategy

Crafting an Integrated Content Marketing Strategy Crafting an Integrated Content Marketing Strategy Pace Perspectives By: Kevin Briody Senior Vice President, Content Marketing Objectives Content Optimization Platform Engagement Pace 2013 paceco.com Greensboro,

More information

INTERNAL MMUNICATIONS CAMP

INTERNAL MMUNICATIONS CAMP INTERNAL C MMUNICATIONS CAMP 9 October 2015 paris, france Event Organiser WWW. BOC-UK.COM @BOC_UK #ICCamp /BOCGROUP ABOUT boc BOC - Global Events & Training Group is a professional event organiser and

More information

Customer effectiveness

Customer effectiveness www.pwc.com/sap Customer effectiveness PwC SAP Consulting Services Advance your ability to win, keep and deepen relationships with your customers. Are your customers satisfied? How do you know? Five leading

More information

Many. one focus. viewpoints, Pepper Integrated Marketing

Many. one focus. viewpoints, Pepper Integrated Marketing Many viewpoints, one focus. Pepper Integrated Marketing Who is Pepper? Pepper is a leading integrated marketing and communications agency, serving its clients through global reach and local focus. Through

More information

MODERN SALES MANAGEMENT

MODERN SALES MANAGEMENT MODERN SALES MANAGEMENT December 13 15, 2016 ESMT Campus, Berlin MANAGE THE MAIN CHALLENGES THAT CONFRONT YOUR COMPANY IN SALES MANAGEMENT Executive Education Ranking 2015 The most recent international

More information

Improving Sales Pipeline Performance Through Enhanced Visibility

Improving Sales Pipeline Performance Through Enhanced Visibility SalesManagement.org Improving Sales Pipeline Performance Through Enhanced Visibility Leveraging Analytics to Focus on the Right Opportunities OVERVIEW For companies with complex sales cycles in high technology,

More information

Solving the Multi-Channel Marketing Challenge

Solving the Multi-Channel Marketing Challenge Chief Digital Officer For the next generation of digital leaders Solving the Multi-Channel Marketing Challenge Presented by Tim Bourgeois Founder ChiefDigitalOfficer.net tbourgeois@chiefdigitalofficer.net

More information

Digital Marketing Solutions that enable business growth

Digital Marketing Solutions that enable business growth Digital Marketing Solutions that enable business growth Who we are We are a bunch of people who believe in building trust online, offline and anywhere in between. Our experience A team of experts We bring

More information

THOUGHT LEADERSHIP & INNOVATIVE SOLUTIONS FOR B2B MARKETERS

THOUGHT LEADERSHIP & INNOVATIVE SOLUTIONS FOR B2B MARKETERS 25-27 May 2016 Sydney Australia THOUGHT LEADERSHIP & INNOVATIVE SOLUTIONS FOR B2B MARKETERS Partnership Prospectus www.b2bmarketingleaders.com.au CONTENT ABOUT 3 WHY THIS EVENT 4 EXPERT ADVISORY BOARD

More information

THE CUSTOMER JOURNEY: THE FIVE THINGS YOU NEED TO KNOW NOW WHITE PAPER. www.nice.com

THE CUSTOMER JOURNEY: THE FIVE THINGS YOU NEED TO KNOW NOW WHITE PAPER. www.nice.com THE CUSTOMER JOURNEY: THE FIVE THINGS YOU NEED TO KNOW NOW WHITE PAPER www.nice.com TABLE OF CONTENTS THE CUSTOMER JOURNEY IS A MACRO/MICRO CONCEPT... 3 A MAP IS IMPORTANT FOR ANY JOURNEY... 3 FEEDBACK

More information

Bringing together competence and capacity. inspires. effects!

Bringing together competence and capacity. inspires. effects! Bringing together competence and capacity. inspires. effects! 1. Choice of dates and location 2. Time management discover your strengths. 3. Financial management 4. Organisation of scientific programme

More information

WORLD CLASS PROJECTS REQUIRE WORLD CLASS PROJECT MANAGEMENT!

WORLD CLASS PROJECTS REQUIRE WORLD CLASS PROJECT MANAGEMENT! WORLD CLASS PROJECTS REQUIRE WORLD CLASS PROJECT MANAGEMENT! 25 27 May 2015 Brisbane Convention & Exhibition Centre AUSTRALIA TAKING OUR PLACE IN THE WORLD The Project Management Institute joins with world

More information

Convention & Exhibition Attendance Marketing Best Practices Study SPECIAL REPORT DEVELOPED BY:

Convention & Exhibition Attendance Marketing Best Practices Study SPECIAL REPORT DEVELOPED BY: Convention & Exhibition Attendance Marketing Best Practices Study SPECIAL REPORT DEVELOPED BY: Convention & Exhibition Attendance Marketing Best Practices Study Table of Contents INTRODUCTION... 3 EXECUTIVE

More information

Investment Promotion Support Services

Investment Promotion Support Services Profile PM & Partner Marketing Consulting GmbH (PM&P) Frankfurt Munich Berlin www.pm-p.de 2 ABOUT PM&P PM&P Profile 3 PM & Partner Marketing Consulting GmbH (PM&P) is an independent consulting firm, consisting

More information

Sponsor of the study: Holistic Customer Experience in the Digital Age

Sponsor of the study: Holistic Customer Experience in the Digital Age Sponsor of the study: Holistic Customer Experience in the Digital Age A Trend Study for Germany, France and the UK PAC 2015 Core findings 1 Everybody talks about digitization but few companies have a profound

More information

Elevate Customer Experience and Engagement in the New Digital World

Elevate Customer Experience and Engagement in the New Digital World Elevate Customer Experience and Engagement in the New Digital World John Chan CRM Solutions Lead, Microsoft Business Solutions Microsoft Asia Customer buying behavior has fundamentally changed therefore,

More information

Strategic Alignment An ORTEC White Paper

Strategic Alignment An ORTEC White Paper Strategic Alignment An White Paper Goos Kant, Chief Strategist, Transportation & Logistics So it begins Everyone who has seen the epic movie series Lord of the Rings remembers the scene of the King of

More information

SPONSORSHIP & BRANDING OPPORTUNITIES

SPONSORSHIP & BRANDING OPPORTUNITIES SPONSORSHIP & BRANDING OPPORTUNITIES THURSDAY SEPTEMBER 8, 2016 ASIAWORLD-EXPO HONG KONG Organised by: Powered by: ABOUT THE CONFERENCE The first ever conference for information management, standards,

More information

Mastering Metrics is a 15-credit mandatory module which sits within the suite of Level 6 modules.

Mastering Metrics is a 15-credit mandatory module which sits within the suite of Level 6 modules. Mastering Metrics Mastering Metrics is a 15-credit mandatory module which sits within the suite of Level 6 modules. To gain the CIM Level 6 Diploma in Professional Marketing a pass in both mandatory modules

More information

EXECUTIVE MASTER IN. Increasing corporate value in today s complex digital world through reputation management and communication with stakeholders.

EXECUTIVE MASTER IN. Increasing corporate value in today s complex digital world through reputation management and communication with stakeholders. EXECUTIVE MASTER IN CORPORATE COMMUNICATION Increasing corporate value in today s complex digital world through reputation management and communication with stakeholders. COURSE DESCRIPTION At a Glance

More information

HND Media Production. at Ashton Sixth Form College Validated by University of Salford Manchester. Guidance & Information

HND Media Production. at Ashton Sixth Form College Validated by University of Salford Manchester. Guidance & Information HND Media Production at Ashton Sixth Form College Validated by University of Salford Manchester Guidance & Information Ashton Sixth Form College Higher Education Contents When are the deadlines?... 2 What

More information

A Crisis of Confidence

A Crisis of Confidence A Crisis of Confidence The State of Content Marketing Measurement Copyright 2014 Contently. All rights reserved. contently.com National Archives If you re a business, the takeaway is that sharing without

More information

Deutsche Postbank: Managing a Large-Scale Upgrade with SAP Software and Support

Deutsche Postbank: Managing a Large-Scale Upgrade with SAP Software and Support 2013 SAP AG or an SAP affiliate company. All rights reserved. Deutsche Postbank: Managing a Large-Scale Upgrade with SAP Software and Support Deutsche Postbank AG Industry Banking Products and Services

More information

Content Marketing in. the Uk 2015: benchmarks, budgets, and trends. SponSored by

Content Marketing in. the Uk 2015: benchmarks, budgets, and trends. SponSored by Content Marketing in the Uk 2015: benchmarks, budgets, and trends TABLE OF CONTENTS Welcome... 3 Usage & Overall Effectiveness... 4 Strategy & Organization... 6 Goals & Metrics... 10 Content Creation &

More information

at Mannheim Business School as

at Mannheim Business School as Recruiters Guide Why Recruit at Mannheim Business School? Added Value for Your Organization Full-Time MBA Duration: 12 months Profile: Young Professionals/Professionals (min. 3 years work experience) Structure:

More information

Benchmark Summary Report

Benchmark Summary Report SEO Marketing Benchmark Summary Report The most challenging obstacles to Search Engine Optimization success in the year ahead and how marketers plan to overcome them. Ascend2 Research Conducted in Partnership

More information

Job Description / Specification

Job Description / Specification Employee Date December 2015 Job Title Website and Digital Development Manager Location Hammersmith Reporting To Head of Marketing Employment Full time / Permanent The British Safety Council are a leading

More information

Next Steps for the IBSA VET Capability Framework. Options Paper prepared for IBSA

Next Steps for the IBSA VET Capability Framework. Options Paper prepared for IBSA Next Steps for the IBSA VET Capability Framework Options Paper prepared for IBSA October 2012 Contents Introduction... 1 Mapping the Capability Framework to TAE10 units and qualifications... 3 At Level

More information

Razorfish Intelligent Platforms Series: Business Transformation Through Software Innovation

Razorfish Intelligent Platforms Series: Business Transformation Through Software Innovation Razorfish Intelligent Platforms Series: Business Transformation Through Software Innovation 02 Business Transformation Through Software Innovation Business Transformation Through Software Innovation The

More information

Management Training & Executive Education Vienna University of Economics and Business

Management Training & Executive Education Vienna University of Economics and Business Management Training & Executive Education Vienna University of Economics and Business www.boanet.at Ingo Folie 3 WU Executive Academy Your partner for business success Prof. Bodo B. Schlegelmilch, Ph.D.,

More information

IT Toolkit and BPM @ DB Netz AG Software AG Capital Market Day 2013

IT Toolkit and BPM @ DB Netz AG Software AG Capital Market Day 2013 IT Toolkit and BPM @ DB Netz AG Software AG Capital Market Day 2013 DB Netz AG Dipl.-Ing. Holger Ewald Chief Information Officer (CIO) Darmstadt, 26th February 2013 DB (Deutsche Bahn) is one of the leading

More information

Applying Modern Digital Strategies to Business-to-Business Marketing

Applying Modern Digital Strategies to Business-to-Business Marketing Applying Modern Digital Strategies to Business-to-Business Marketing January 2016 Introduction Marketing strategies have transformed quicker over the past five years than in the entire last century thanks

More information

Five Core Principles of Successful Business Architecture

Five Core Principles of Successful Business Architecture Five Core Principles of Successful Business Architecture Authors: Greg Suddreth and Whynde Melaragno Strategic Technology Architects (STA Group, LLC) Sponsored by MEGA Presents a White Paper on: Five Core

More information

MARKETING SUMMIT 2015 SPEAKERS BIOS. KEYNOTE SPEAKER + PANEL 1 : «The marketer and New Data Era»

MARKETING SUMMIT 2015 SPEAKERS BIOS. KEYNOTE SPEAKER + PANEL 1 : «The marketer and New Data Era» MARKETING SUMMIT 2015 SPEAKERS BIOS KEYNOTE SPEAKER + PANEL 1 : «The marketer and New Data Era» KEYNOTE SPEAKER KUMARDEV CHATTERJEE Kumardev Chatterjee is the Founder and President of the European Young

More information

Solutions for Live Marketing

Solutions for Live Marketing Solutions for Live Marketing Solutions Digital Services Customer Relationship Management Customer feedback processing Virtual tours Digital give-aways Guidance systems Appointment management Interactive

More information

THE SMARTER RESEARCHER

THE SMARTER RESEARCHER visioncritical.com THE SMARTER RESEARCHER How to Survive in the Changing Market Research Landscape by Ray Poynter Director, Vision Critical University OVERVIEW Today s empowered customers have greater

More information

QX-Quarterly Crossing The Network of Excellence

QX-Quarterly Crossing The Network of Excellence Porsche Consulting Inhouse Consulting / Automotive Support of the project team in developing new strategies, concepts and business models, analysis, research Various fields of study (Bachelor, Master),

More information

University of Cambridge: Programme Specifications POST-GRADUATE DIPLOMA IN PROPERTY INVESTMENT

University of Cambridge: Programme Specifications POST-GRADUATE DIPLOMA IN PROPERTY INVESTMENT University of Cambridge: Programme Specifications Every effort has been made to ensure the accuracy of the information in this programme specification. Programme specifications are produced and then reviewed

More information

-Blue Print- The Quality Approach towards IT Service Management

-Blue Print- The Quality Approach towards IT Service Management -Blue Print- The Quality Approach towards IT Service Management The Qualification and Certification Program in IT Service Management according to ISO/IEC 20000 TÜV SÜD Akademie GmbH Certification Body

More information

Aptera Digital Marketing Services. Capabilities Deck

Aptera Digital Marketing Services. Capabilities Deck Aptera Digital Marketing Services Capabilities Deck Capabilities Overview Aptera is really the fusion of marketing and technology. In other words, we help to make marketing departments digitally savvy

More information