U T S S T R AT E G I C P L A N N I N G : Q U A R T E R L Y P R O J E C T / E V E N T P L A N N E R F O R Q 4

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1 U T S S T R AT E G I C P L A N N I N G : Q U A R T E R L Y P R O J E C T / E V E N T P L A N N E R F O R Q 4 SERVICE MANAGEMENT EXECUTIVE DIRECTOR: MICHAEL CATHCART IBM Support - Incident, Change, Release, Problem and Demand Process Design Design and implement processes in ServiceNow tool UTS Intranet Design an UTS intranet site to replace UTS Insider Digital Asset Management Develop digital asset management strategy, plan and staffing ServiceNow Configuration Management Database To support IBM contract we need to develop a CMDB and populate with EA systems Knowledge Management Develop Knowledge Management strategy, plan, process and staffing UNIVERSITY INFORMATION SECURITY OFFICE EXECUTIVE DIRECTOR: JAMES D. PERRY II Information Security Program Alignment Execute plan to inform stakeholders of information security program updates required to comply with new State of South Carolina security policy requirements UISO Website Update The UISO website will be updated to reflect program changes, improve navigation, and streamline content organization Establish Information Security Advisory Council National Cyber Security Awareness Month Develop charter, establish membership, and initiate meetings with advisory council to provide advice to the CISO on information security strategy, priorities, and tactics Develop and execute system-wide cyber security awareness efforts, including workshops, training sessions, executive briefings, and other awareness activities.

2 University Information Security Office Cont d Symantec DLP Infrastructure Update Upgrade Symantec DLP software and hardware infrastructure to latest release Security Information and Event Management System Expansion Perform Health Information Technology HIPAA Gap Analysis Install and configure SIEM System event collection infrastructure at USC Aiken Campus Perform a HIPAA compliance gap analysis to assist HIT in ensuring that their people, processes, and technology comply with applicable regulations and best practices to establish credibility as a service provider. BUSINESS OPERATIONS BUSINESS OFFICE EXECUTIVE DIRECTOR: BOB SWAB PeopleSoft finance implementation Continue to refine processes/workflows; to begin preparation for HR/Payroll phase, which will involve travel, desktop SLAs, and NSR (services tied to Payroll) Pinnacle Upgrade AES Migration-Continue to develop and review plan and to meet with Inventory Management regarding inventory needs to accomplish this migration

3 Business Operations cont d. HUMAN RESOURCES ID# Name Starting Ending Notes Workforce Planning Project Workforce planning to provide succession planning, prepare the future blue print of UTS SPUR Employee Recognition Program and Leadership Program Coordinate and organize UTS employee activities and recognition programs throughout the year. The SPUR and Leadership programs. Several employee events are planned UTS Bonus Program for Coordinate and implement the UTS Bonus Eligibility Program for Leadership Survey Coordinate the 360 Leadership survey project for UTS PROJECT MANAGEMENT OFFICE USC-CSR (Calendar Space Reservation system) Columbia Campus Space Reservation live and in use by trained schedulers; continuing training of schedulers and increase usage. Calendaring go-live for School of Music Nov 1; USC Aiken and Beaufort live; Upstate implementing with Nov go-live planned PeopleSoft OnBase Closing separate project and rolling into OneCarolina PeopleSoft implementation plan MF Decommissioning Continuing engagement of Student Systems Data Stewards to transition off mainframe; identifying and working with dataset owners to transition off mainframe PeopleSoft Data Warehouse Implementation Discussions Backup Systems Enhancement UPS Upgrade on hold pending funding Beyond the Classroom Matters Project rescoped to include required information from newly acquired grant funding; working with IBM to generate scope documents, system requirements and system mock-up; Note end date change.

4 Project Management Office Cont d Firewall Conversion Conversions scheduled, communicated and in process per outlined timeline Digital Media Management Document pilot test results, projected costs of support and maintenance, recommendations as to an enterprise distribution model of management software Office 365Live for FacStaff Developing requirements, schedule, budget and scope Wireless Upgrade Developing scope, schedule, implementation and Communication plan Alertus Emergency Notification Developing scope, requirements, vendor implementation plan, schedule and UAT plan Windows10 Testing Developing scope, schedule, and communication plan Avaya Phone Switch Phase II Establish off campus survivable site; migrate to SIP Trunks; discontinue PRI circuits; training

5 COMMUNICATION INFRASTRUCTURE & COLLABORATIVE SERVICES EXECUTIVE DIRECTOR: TODD MCSWAIN Avaya Telephone System Upgrade Phase After initial upgrade and installation of Avaya Phone System, implement advanced feature sets along with SIP trunking and Co-location for DR site Implement New Model for Classroom Technology Support Implement phased approach for classroom technology support model for renovation to include campus-wide embedded support staff. Plan includes 5 additional full-time positions Develop New Rate Structure Develop new rate structure for services provided by CICS Campus Wireless Infrastructure Refresh and Remediation Campus Switch Infrastructure Refresh Plan and Installation Assess wireless deficiencies across Columbia campus and make necessary remediations with additional equipment to include additional APs, external antennas and cabling as needed. Based on 3800 APs to be installed Installation of prioritized 10/100 switch locations throughout campus. Based on 900 data switches to be installed Upgrade Fiber Infrastructure Continue upgrade of buildings with Single-Mode fiber for outside plant and riser feeds. Estimated cost $10K per building Develop Design for Network Core Infrastructure Refresh Develop design for enhanced 40GE/100GE network core to include plans for Research DMZ

6 TEACHING TECHNOLOGY SERVICES DIRECTOR: MITCHELL WEST Blackboard Upgrade Blackboard will be upgraded to the latest version Explore the possibility of replacing Adobe Connect w/ Blackboard Collaborate TBD We will begin testing Blackboard Collaborate Adobe Connect 9.3 Upgrade Evaluation TBD UTS will start testing Adobe Connect release 9.3 in October. Connect 9.3 will provide screen sharing, whiteboard, in-meeting and other usability enhancements Law Center Training Room A training room is being built in the Law Center. Participant computers will be installed in the training room. DATA CENTER SERVICES EXECUTIVE DIRECTOR: STAN LAWRIMORE DE Virtual Desktop Pilot Completion The Virtual Desktop Infrastructure (VDI) testing and pilot phase has closed. Rates have been approved to the Board of Trustees. Infrastructure is full. Planning for expansion for new service offering. DE Virtual image management for Virtual Desktops Migration to VMWare s App Volumes with enterprise licensing will resolve management issues when we expand the service offering. D D Windows 10 Rollout Testing of Windows 10 for Enterprise support has been completed so we can support users starting to upgrade. A formal project to fully test impact of rolling out the OS in our SLA image is underway. PC Refresh for UTS Updated inventory and refresh spreadsheet to include items received back from IBM employees and what is already in stock. (Assuming no reuse and replacement of all out of warranty)

7 Data Center Services Cont d. MF a Mainframe Decommission The completion of OneCarolina project phase 1 and phase 2 will remove the use of the mainframe for Student, HR, Finance and Payroll software. As we continue to implement Banner and PeopleSoft, we will be phasing out the mainframe. During this period the project team is executing the communication plan as well as identifying enterprise replacement solutions and consultation for departments that need to migrate function and data. ServiceNow CMDB The coordination of planning, design, and implementation of a configuration management database (CMDB) within our ServiceNow software. A CMDB is a repository that is intended to hold a collection of IT assets that are commonly referred to as configuration items (CI), as well as descriptive relationships between such assets. Having this in place will help identify problems in our critical systems and their relationship to other systems. DNS Refresh This is a project to replace the 8 Physical servers that operate our internal DNS and TIME services. These servers are 5+ years old. Office 365 Transition We have begun the project planning for the migration to Office 365 in the cloud. This will allow the merging of faculty, staff and students as well as open the use of many online products Microsoft Offers. Part of this project will be to evaluate our SPAM systems that are in place. (Estimated from Microsoft Scope of work) UPS Project Install 3 new UPS systems and replace existing PDU s connect remainder of Annex on generator Enterprise Storage Upgrade We have installed the new storage options with EMC s XtremeIO, VNX 5600, and Isilong. We are currently migrating from old storage to new. Backup Strategy We are reviewing our backup strategy for the enterprise and will be determining the most cost effective and flexible approach. This will evaluate additional products as well as a review of our existing use of Commvaut. POD Compute and Storage This project is the combination of the XIO and UCS Server upgrade and storage upgrade project. This has been undertaken to bring needed storage and server capacity online. It is a new Converged architecture that will help us better define storage and compute resources. 1 POD estimated, but if PeopleSoft truly doubles and we expand VDI it would be Times 2 or $1,400,000.

8 Data Center Services, Cont d Purchase UCS Servers to Replace DELL servers going out of maintenance These new servers will replace servers that run PRODVC (OC Production Servers) Tape Library Upgrade This solution will either replace the current LTO3 drives with LTO6 drives or we might go to IBM TB Library and Drives SD Knowledge Base Project Scope of project has changed. We are looking at completely overhauling the current KB and implementing a new ITIL/KCS based KB structure within Service Now taking advantage of some of the new features available within Fuji. The next project meeting is scheduled for mid-september. BO DCO Business Office DE Desktop Engineering DSI Desktop Support and icare SI Server Infrastructure SD Service Desk ENTERPRISE APPLICATIONS EXECUTIVE DIRECTOR: RANDY SHELLEY Student System & Reporting Updates Year over Year Reporting (Admissions, AR, Financial Aid) - Provide the functionality to 6/1/ /1/2015 Testing and cutover compare historical data snapshots OneCarolina Phase II Highland On-Base Implementation (Imaging solution for PeopleSoft) 1/1/2015 1/1/2016 Final testing for 1/1/16 cutover Live Implementation (Space and Scheduling via (CollegeNet) Adobe Connect Upgrade - Upgrade Adobe Connect to the latest version Beyond the Classroom Matters - This project will provide a means for faculty, administrative staff and students to track student involvement beyond the classroom, enhance their ability to facilitate the 4/1/2015 overall success of each student s university experience, and provide student engagement data that will inform university strategic initiatives. This project will have multiple Phases. Other Initiatives/Projects 9/1/2015 5/1/2016 7/11/2015 1/1/2016 UTS Managed Project Testing Need to coordinate activities/schedules with Blackboard. Either Thanksgiving or Christmas holiday cutover to be up by 1/1/16 Continued refinement of requirements and design in preparation of prototyping additional functions for a pilot group of student engagement events