Project & Programme Management Training Schedule January July 2016

Save this PDF as:

Size: px
Start display at page:

Download "Project & Programme Management Training Schedule January 2016 - July 2016"

Transcription

1 Project & Programme Management Training Schedule January July 2016 Upper Tier Bundle One Bundle Two PRINCE2 Foundation & Practitioner M_o_R Foundation & Practitioner APMP APM Professional Individual Contribution Saving 2, % Total Bundle Price - 2, ELC Contribution - 1, Gain a complete Project Management overview. PRINCE2 provides useful frame work to implement Project Management. APMP Complements PRINCE2 by providing more detail about Project Management techniques that PRINCE2 only touches on. Achieve 2 internationally recognised qualifications. MSP Foundation & Practitioner Individual Contribution Saving 2, % Total Bundle Price - 2, ELC Contribution - 1, Get an insight into the role of Programme Management. Gain the necessary skills to deliver programmes on time and within budget. Learn how to manage risks within a business. Look at how informed risk taking can help improve performance Lower Tier Bundle One Bundle Two PRINCE2 Foundation & Practitioner MSP Foundation & Practitioner APMP APM Professional Individual Contribution - 1, Saving 2, % Total Bundle Price - 2, Gain a complete Project Management overview. PRINCE2 provides useful frame work to implement Project Management. APMP Complements PRINCE2 by providing more detail about Project Management techniques that PRINCE2 only touches on. Achieve 2 internationally recognised qualifications. M_o_R Foundation & Practitioner Individual Contribution - 1, Saving 2, % Total Bundle Price - 2, Get an insight into the role of Programme Management. Gain the necessary skills to deliver programmes on time and within budget. Learn how to manage risks within a business. Look at how informed risk taking can help improve performance.. For more information please go to quanta.co.uk/elc or contact our ELC Team: or call Amanda on or Kate on ITIL / PRINCE2 / MSP / M_o_R / MoP are registered Trade Marks of AXELOS Limited. The Swirl logo is a Registered Trade Mark of AXELOS Limited The APMG International AgilePM is a Trade Mark of The APM Group Limited The APMG International Lean Six Sigma is a Trade Mark of The APM Group Limited

2 Upper Tier Bundle Three Bundle Four PRINCE2 Foundation & Practitioner APMP for PRINCE Practitioners Change Management Foundation MSP Foundation & Practitioner ITIL Foundation Individual Contribution Saving 2, % Total Bundle Price - 2, Change Management Foundation Individual Contribution Saving 2, % Total Bundle Price - 2, A good all round bundle for running projects within an IT environment Learn a useful Project Management framework with PRINCE2, resulting in an internationally recognised qualification Get a key understanding of the practices involved in the management and delivery of IT services. Change Management Foundation complements aspects of both PRINCE2 and ITIL. APMP for PRINCE2 allows you to build on your knowledge gained from PRINCE2. Get up to speed with the UK s de facto standard for Programme Management with MSP Gain an excellent knowledge of Change Management which is becoming far more important in an increasingly dynamic world Lower Tier Bundle Three Bundle Four PRINCE2 Foundation & Practitioner APMP for PRINCE2 Practitioners ITIL Foundation MSP Foundation & Practitioner Change Foundation Change Management Foundation Individual Contribution - 1, Saving 2, % Total Bundle Price - 2, Learn the best practice framework for Project Management. Gain a key understanding of the practices involved for the management and delivery of IT services. Achieve 3 internationally recognised qualifications Gain an excellent knowledge of Change Management which is becoming far more important in an increasingly dynamic world Individual Contribution 1, Saving 2, % Total Bundle Price - 2, APMP for PRINCE2 allows you to build on your knowledge gained from PRINCE2. Get up to speed with the UK s de facto standard for Programme Management with MSP Gain an excellent knowledge of Change Management which is becoming far more important in an increasingly dynamic world For more information please go to quanta.co.uk/elc or contact our ELC Team: or call Amanda on or Kate on

3 PROJECT & PROGRAMME MANAGEMENT PRINCE2 Combined Foundation and Practitioner Code: PRI95PRC Number of Days: 5 Worcester Training Centre The Royal Maritime Club, PORTSMOUTH , 29-4 The Bentley Hotel, LINCOLN 7-11 Rosslea Hall Hotel, CLYDE RAF Wyton, PE28 2EA RAF College Cranwell, NG34 8HB Latimer Place, BUCKS HMS Naval Base Portsmouth, PO1 3HH 6-10 HMNB Clyde, G84 8HL 1-5 APMP Code: APMP5PRO Number of Days: 5 + Exam Worcester Training Centre The Airman, BEDFORDSHIRE Rosslea Hall Hotel, CLYDE 29-4 RAF Wyton, PE28 2EA RAF Waddington, LN5 9NB 9-13 RAF Halton, HP22 5PG 6-10 Holiday Inn, PORTSMOUTH 8-12 HMS Naval Base Portsmouth, PO1 3HH 4-8 AgilePM Combined (Foundation & Practitioner) Code: AGI4PRC Number of Days: 4 All were correct at time of printing and are subject to availability and Quanta reserve the right to alter or change the course schedule without prior notice.

4 APMP for PRINCE2 Practitioners Code: APMP3PRI Number of Days: 3 M_o_R Combined (Foundation & Practitioner) Code: MOR5PRC Number of Days: 5 Worcester Training Centre MSP Combined (Foundation & Practitioner) Code: MSP5PRAC Number of Days: 5 Worcester Training Centre Change Management Foundation Code: CHAN3PRM Number of Days: 3 Worcester Training Centre Change Management Combined (Foundation and Practitioner) Code: CHAN5PRC Number of Days: 5 Worcester Training Centre 4-8 Lean Six Sigma - Yellow Belt Code: LSS2YB Number of Days: 2 Worcester Training Centre All were correct at time of printing and are subject to availability and Quanta reserve the right to alter or change the course schedule without prior notice. Date of Publication: 07 January 2016

5 IT Training Schedule January July 2016 ITSM ITIL Capability Bundle ITIL Lifecycle Bundle ITIL Foundation Capability Module ITIL Foundation Lifecycle Module Lifecycle Module Capability Module Lifecycle Module Individual Contribution Individual Contribution Saving - 2, % Total Bundle Price - 2, Saving - 2, % Total Bundle Price - 2, Which track is right for you? Capability - The capability modules are more aimed towards people who will actually be involved with the process at a hands on level. Lifecycle - The lifecycle track is geared towards people who will be managing the process and not directly involved with at ground level. MCITP MCITP Server Admin Bundle Server 2008 Administration Server 2008 Network Infrastructure & Security 4 days Active Directory Design & Implementation 4 days Individual Contribution Saving 2, % Total Bundle Price - 2, MCITP Enterprise Admin Bundle Server 2008 Administration Server 2008 Network Infrastructure & Security IIS Remote Desktop Services Supporting Windows 7 Individual Contribution - 1, days 2 days 2 days 2 days Saving 2, % Total Bundle Price - 3, Obtaining an MCITP qualification will demonstrate that you have reached a sufficient competency level to ensure the successful implementation of technical projects. Please note that these are just a few examples, and not the only bundles we offer For more information please go to quanta.co.uk/elc or contact our ELC Team: or call Amanda on or Kate on ITIL is a registered trade mark of AXELOS

6 ITIL Explained The preceding diagram illustrates how the different ITIL courses and examination fit together in order to achieve the higher qualifications. Each intermediate module has a certain number of credits (marked in the diagram above). To become an ITIL expert you need to gain a total of 17 credits. Details about the four levels Foundation Level - The Foundation level focuses on knowledge and comprehension to provide a good grounding in the key concept, terminology and processes of ITIL. Intermediate Level - There are two streams in the Intermediate level, Lifecycle and Capability. Both assess an individual's ability to analyse and apply the concepts of ITIL and candi are able to take units from either of the Intermediate streams, to gain credits towards the Expert Level. ITIL Expert - To achieve the ITIL Expert in IT Service Management, you must successfully complete a number of Intermediate units in addition to the mandatory Foundation Level and the Managing Across the Lifecycle course, which brings together the full essence of a Lifecycle approach to Service Management, and consoli the knowledge gained across the qualification scheme. ITIL Master - This higher level qualification is a vocational qualification and is about the practical application of ITIL and as such requires no additional training.

7 IT SERVICE MANAGEMENT ITIL Foundation Certificate in IT Service Management Code: ITL33FND Number of Days: 3 Worcester Training Centre , , , ITIL Service Capability - Operational Support and Analysis Code: ITL35OSA Number of Days: 5 Worcester Training Centre 9-13 ITIL Service Capability - Planning Protection & Optimisation Code: ITL35PPO Number of Days: 5 Worcester Training Centre 4-8 ITIL Service Capability - Release, Control & Validation Code: ITL35RCV Number of Days: 5 Worcester Training Centre 6-10 ITIL Service Capability - Service Offerings & Agreement Code: ITL35SOA Number of Days: 5 Worcester Training Centre ITIL Service Lifecycle: Service Design Code: ITL33LSD Number of Days: 4 Worcester Training Centre 7-10 ITIL Service Lifecycle: Service Operation Code: ITL33LSO Number of Days: 4 Worcester Training Centre ITIL Service Lifecycle: Service Strategy Code: ITL33LSS Number of Days: 4 Worcester Training Centre ITIL Service Lifecycle: Service Transition Code: ITL33LST Number of Days: 4 Worcester Training Centre ITIL Service Lifecycle - Managing Across the Lifecycle Code: ITL35MAL Number of Days: 5 Worcester Training Centre All were correct at time of printing and are subject to availability and Quanta reserve the right to alter or change the course schedule without prior notice. ITIL is a Registered Trade Mark of the Cabinet Office

8 TECHNICAL IT CompTIA A+ Complete Code: APLS5COM Number of Days: 5 Worcester Training Centre CompTIA Network + Code: NTWK5PLS Number of Days: 5 Worcester Training Centre CompTIA Security + Code: SECU4PLS Number of Days: 4 Worcester Training Centre Windows Server 2008 Administration Code: W2K83ADM Number of Days: 3 Worcester Training Centre Windows Server 2008 Network Infrastructure & Security Code: W2K84NET Number of Days: 4 Active Directory Design and Implementation Code: W2K84ADS Number of Days: 4 Worcester Training Centre 31-3 Internet Information Services 8.5 Administration Code: IIS72ADM Number of Days: 2 Remote Desktop Services Code: W2K82TSR Number of Days: 2 Supporting Microsoft Windows 7 Desktop Code: WIN72DTP Number of Days: 2 Worcester Training Centre Managing Cisco Network Devices Code: CSCO5INT Number of Days: 5 Worcester Training Centre 7-11 All were correct at time of printing and are subject to availability and Quanta reserve the right to alter or change the course schedule without prior notice Date of Publication: 07 January 2016

INTRODUCING ITIL THE WORLD S MOST WIDELY USED SERVICE MANAGEMENT FRAMEWORK

INTRODUCING ITIL THE WORLD S MOST WIDELY USED SERVICE MANAGEMENT FRAMEWORK INTRODUCING ITIL THE WORLD S MOST WIDELY USED SERVICE MANAGEMENT FRAMEWORK INTRODUCING ITIL THE WORLD S MOST WIDELY USED IT SERVICE MANAGEMENT FRAMEWORK To keep up-to-date with all the latest ITIL news,

More information

ITIL v2 to v3 qualification conversion

ITIL v2 to v3 qualification conversion ITIL v2 to v3 qualification conversion ITIL version 3 Qualification Scheme diagram http://www.itil-officialsite.com/qualifications/itilv3creditsystem.asp 1 Bridging from existing ITIL v1 or v2 certification

More information

THE KEY BENEFITS OF PRINCE2

THE KEY BENEFITS OF PRINCE2 THE OF PRINCE2 For the organization and the professional AXELOS.com The world s most practiced project management methodology THE ITEMS BELOW ARE ALIGNED TO ALL 6 PRINCE2, WITH THE MOST DIRECT CONNECTIONS

More information

ITIL QUALIFICATION SCHEME & ROLE-BASED TRAINING MATRIX WHITE PAPER

ITIL QUALIFICATION SCHEME & ROLE-BASED TRAINING MATRIX WHITE PAPER & ROLE-BASED TRAINING MATRIX WHITE PAPER PRESENTED BY: PUBLISHED: MAY 1, 2014 VERSION: 4 LISA SCHWARTZ AND DONNA KNAPP, ITSM ACADEMY SECTION PAGE Overview 2 Path to ITIL Expert Certification 3-5 Complementary

More information

CSL classroom courses that will be offered up to June 2016 (unless marked otherwise)

CSL classroom courses that will be offered up to June 2016 (unless marked otherwise) CSL classroom courses that will be offered up to June 2016 (unless marked otherwise) Core curriculum courses Automated external defibrillator (AED) Automated external defibrillator (AED) re-qualification

More information

THE KEY BENEFITS OF ITIL

THE KEY BENEFITS OF ITIL THE OF ITIL For the organization and the professional AXELOS.com The world s most widely used IT Service Management framework THE ITEMS BELOW ARE ALIGNED TO ALL 6 ITIL, WITH THE MOST DIRECT CONNECTIONS

More information

Cursus ITIL - AUTOMIC University Planning 2015 - PARIS La Défense

Cursus ITIL - AUTOMIC University Planning 2015 - PARIS La Défense Cursus ITIL - AUTOMIC University Planning 2015 - PARIS La Défense Semaine 1 Semaine 2 Semaine 3 Semaine 4 Semaine 5 Semaine 6 Semaine 7 Semaine 8 Semaine 9 Semaine 10 Semaine 11 Semaine 12 C C C C C C

More information

ITIL Planning Protection and Optimization (PPO) Capability Virtual Classroom

ITIL Planning Protection and Optimization (PPO) Capability Virtual Classroom ITIL Planning Protection and Optimization (PPO) Capability Virtual Classroom Certificate: ITIL PPO Capability Duration: 5 days (virtual) classroom Course Delivery: Classroom, Exam, ebook Course ID: ITIL-PPO-CB

More information

Program Management Professional (PgMP ) vs. Managing Successful Programmes (MSP ) Certifications A comparative note

Program Management Professional (PgMP ) vs. Managing Successful Programmes (MSP ) Certifications A comparative note Professional (PgMP ) vs. Managing Successful Programmes (MSP ) Certifications A comparative note As project mangers become senior project managers and program managers, the natural question towards knowledge

More information

www.ilxgroup.com WHITEPAPER NAVIGATING THROUGH AGILE

www.ilxgroup.com WHITEPAPER NAVIGATING THROUGH AGILE www.ilxgroup.com WHITEPAPER NAVIGATING THROUGH AGILE EXECUTIVE SUMMARY In June 2015, AXELOS launched PRINCE2 Agile, with the aim of blending the PRINCE2 and agile approaches, providing the best of both

More information

PRINCE2, the PMBOK Guide and ISO 21500:2012. Klas Skogmar. AXELOS.com

PRINCE2, the PMBOK Guide and ISO 21500:2012. Klas Skogmar. AXELOS.com PRINCE2, the PMBOK Guide and ISO 21500:2012 Klas Skogmar AXELOS.com White Paper September 2015 Contents Introduction 3 Relationships between PRINCE2, the PMBOK Guide and ISO 21500 4 Major differences between

More information

Demystifying The ITIL V3 Certification Paths

Demystifying The ITIL V3 Certification Paths Demystifying The ITIL V3 Certification Paths Version : 1.0 Date : January 2008 Location : Burlington, ON Author : Pierre Bernard, Pink Elephant Demystifying The ITIL V3 Certification Paths By Pierre Bernard,

More information

ENTERPRISE WORKFORCE TRAINING AND DEVELOPMENT

ENTERPRISE WORKFORCE TRAINING AND DEVELOPMENT ENTERPRISE WORKFORCE TRAINING AND DEVELOPMENT Empower your employees, transform your business Organizations with more than % PMP-certified project managers have better project performance 0% of high-performing

More information

Change Management Professional Horizons for Success. The Enabling Change SIG. Robert Cole Hannah Melville Mark Hamlyn

Change Management Professional Horizons for Success. The Enabling Change SIG. Robert Cole Hannah Melville Mark Hamlyn Change Management Professional Horizons for Success The Enabling Change SIG Robert Cole Hannah Melville Mark Hamlyn Positioning qualifications in a model The model to the right reflects the types of qualifications

More information

Agile Project Management White Paper

Agile Project Management White Paper Agile Project White Paper 2 Agile Project Contents Foreword by Richard Pharro, 3 CEO, APMG-International Introducing Agile Project 4 Relationship with DSDM Atern 5 and Key Differences Comparing Agile Project

More information

Part-time MA in Applied Project Management from Northumbria University. masters.qa.com

Part-time MA in Applied Project Management from Northumbria University. masters.qa.com Part-time MA in Applied Project Management from Northumbria University masters.qa.com Thank you for your interest in Northumbria University s part-time MA in Applied Project Management programme, delivered

More information

ITIL Intermediate Programs

ITIL Intermediate Programs ITIL Intermediate ITIL Intermediate Course: Capability Track Course Title: Service Offerings and Agreements (SOA) Delivery Mode: Classroom Duration: 5 days Course Description: This 5-day course immerses

More information

Questions & Answers. Project Management Institute (PMI) Registered Education Provider (R.E.P.)

Questions & Answers. Project Management Institute (PMI) Registered Education Provider (R.E.P.) This document supplements the detailed description in the course brochures and provides answers to the most frequently asked questions. New! Changes to Project Management Institute (PMI) PDU Programme

More information

ITIL Service Lifecycle Operation

ITIL Service Lifecycle Operation ITIL Service Lifecycle Operation Course Details Course Code: Duration: Notes: ITILSL-Oper 5 days This course syllabus should be used to determine whether the course is appropriate for the students, based

More information

ITIL Foundation Certification Course

ITIL Foundation Certification Course ITIL Foundation Certification Course About the Programme While most IT divisions are organized by functions such as desktop management, application management, Network management, System & database administration,

More information

ITIL V3 Service Operation Certification Program

ITIL V3 Service Operation Certification Program ITIL V3 Service Operation Certification Program 3 Days Program Overview The ITIL Intermediate Qualification: Service Operation (SO) Certificate, although a stand alone qualification, yet is also part of

More information

Questions & Answers. Project Management Institute (PMI) Registered Education Provider (R.E.P.)

Questions & Answers. Project Management Institute (PMI) Registered Education Provider (R.E.P.) This document supplements the detailed description in the course brochures and provides answers to the most frequently asked questions. What does the Project Management Institute R.E.P designation mean?

More information

Project Management Certification Options within Australia

Project Management Certification Options within Australia Project Services Pty Ltd 13 Martin Street South Melbourne VIC 3205 A.C.N. 074 006 081 Tel. (03) 9696 8684 Fax. (03) 9686 1404 Project Management Certification Options within Australia Overview Professional

More information

Executive Education Planner 2016

Executive Education Planner 2016 Executive Education Planner 2016 ISS offers five NUS graduate programmes, the Master of Technology in Software Engineering/Knowledge Engineering/Enterprise Business Analytics/IT Leadership, and the Graduate

More information

DURATION (DAYS) 3 23 8 NICF - Business Process Reengineering 3 7 29 NICF - Certified Business Analysis Professional (CBAP ) Preparatory Course

DURATION (DAYS) 3 23 8 NICF - Business Process Reengineering 3 7 29 NICF - Certified Business Analysis Professional (CBAP ) Preparatory Course Institute of Systems Science (ISS) @ NUS ADVANCED SOFTWARE DESIGN AND DEVELOPMENT NICF - Agile Continuous Delivery 29 NICF - Architecting Software Solutions 5 22 17 NICF - Building Enterprise Applications

More information

ITIL v3 Qualification Scheme

ITIL v3 Qualification Scheme ITIL v3 Qualification Scheme ITIL Version 3 Qualification Scheme diagram Key for the Intermediate modules: Lifecycle modules SS Service Strategy SD Service Delivery ST Service Transition SO Service Operation

More information

Document Control Information

Document Control Information Document Control Information Document Details Document Name Purpose of Document Document Version Number 3.0 Document Status Document Owner Prepared By ITIL Service Management Practices: V3 Qualifications

More information

ITSM vs EA KAOS 10.3.2014

ITSM vs EA KAOS 10.3.2014 ITSM vs EA KAOS ITSM vs EA SH Needs Business Goals 2 GOVERNANCE EVALUATE PLANNING ITSM IMPROVING OPERATING Business Programs Projects DEVELOPING EA IMPLEMENTING IT service - ITIL 3 Lifecycle approach Service

More information

MSc Programme and Project Management (Revised : October 2010)

MSc Programme and Project Management (Revised : October 2010) MSc Programme and Project Management (Revised : October 2010) The University of Chester offers a unique opportunity to study Programme and Project Management - including PRINCE2, Management of Risk and

More information

ITIL Service Lifecycle Transition

ITIL Service Lifecycle Transition ITIL Service Lifecycle Transition Course Details Course Code: Duration: Notes: ITILSL-Tran 5 days This course syllabus should be used to determine whether the course is appropriate for the students, based

More information

www.tfpl.com LEARNING COURSE DIRECTORY Knowledge is Power

www.tfpl.com LEARNING COURSE DIRECTORY Knowledge is Power www.tfpl.com LEARNING COURSE DIRECTORY Knowledge is Power CONTENTS Who We Are 3 Why TFPL Learning? 3 What We Offer 4 How We Do It 4 Course Directory 5 Trainer Profiles 9 Case Studies 10 Our Partners 11

More information

FREE PRINCE2 Accredited

FREE PRINCE2 Accredited FREE PRINCE2 Accredited Find Work With PRINCE2 Applicant Handout Redundancy Can Be an Opportunity to Develop a Career In Project Management Funded by Kingsmead Internet Investments Ltd t/a Balance Global

More information

PRINCE2 or APMP? Project Management Certifications for Project Managers Paul Richardson

PRINCE2 or APMP? Project Management Certifications for Project Managers Paul Richardson PRINCE or APMP? Project Management Certifications for Project Managers Paul Richardson PRINCE or APMP?. The Context.. IPMA / APM Group partnership press release November 009 The Association for Project

More information

Salary and Market Trends Survey 2015 APM research report

Salary and Market Trends Survey 2015 APM research report Salary and Market Trends Survey 2015 APM research report Contents Introduction 3 Summary 5 Section 1 Salary UK regional salary variations 6 How do qualifications and membership level affect salary? 7 How

More information

ITIL VERSION 3 EDUCATION CERTIFICATION

ITIL VERSION 3 EDUCATION CERTIFICATION ITIL VERSION 3 EDUCATION CERTIFICATION D I S C L A I M E R This document is the proprietary and exclusive property of ITSMER at blog.certification.info except as otherwise indicated. No part of this document,

More information

Certification Name Cost Certification Name Cost

Certification Name Cost Certification Name Cost Certification Name Cost Certification Name Cost Adobe Dreamweaver CS4 $80 MTA Windows Server Administration X $55 Adobe Dreamweaver CS5 $80 Adobe Flash CS4 $80 Quickbooks 2010 $120 Adobe Flash CS5 $80

More information

Certified Business Analysis Professional (CBAP) Certification

Certified Business Analysis Professional (CBAP) Certification eskills360 Certification Matrix as of Wednesday, August 07, 2013 When reviewing the contents of this document please keep the following points in mind: 1. Exam requirements are subject to change without

More information

Prince2. Foundation and practitioners. Course

Prince2. Foundation and practitioners. Course Prince2 Foundation and practitioners Course PRINCE2 Foundation Course PRINCE2 provides an easily tailored and scalable method for the management of all types of projects. This method is the de-facto standard

More information

Portfolio, Programme and Project Management Maturity Model - a Guide to Improving Performance

Portfolio, Programme and Project Management Maturity Model - a Guide to Improving Performance Portfolio, Programme and Project Management Maturity Model - a Guide to Improving Performance By Andy Murray Improving Performance Using Maturity Models The 1990's saw a dramatic increase in the number

More information

ITIL Intermediate Qualification: Service Offerings and Agreement. Webinar presentation 8 May 2009

ITIL Intermediate Qualification: Service Offerings and Agreement. Webinar presentation 8 May 2009 ITIL Intermediate Qualification: Service Offerings and Agreement Webinar presentation 8 May 2009 Team Lead SOA Vernon Lloyd FISM IT Industry before it was IT (1970) Done most things in most places ITSM

More information

Questions & Answers. Project Management Institute (PMI) Registered Education Provider (R.E.P.)

Questions & Answers. Project Management Institute (PMI) Registered Education Provider (R.E.P.) This document supplements the detailed description in the course brochures and provides answers to the most frequently asked questions. What does the Project Management Institute R.E.P designation mean?

More information

Nuove tendenze : Standard e relative Certificazioni ICT. AIEA - Sessione di Studio Milano 07.06.2013

Nuove tendenze : Standard e relative Certificazioni ICT. AIEA - Sessione di Studio Milano 07.06.2013 Nuove tendenze : Standard e relative Certificazioni ICT AIEA - Sessione di Studio Milano 07.06.2013 Today s AGENDA Green Mill Solutions Company Facts Overview Scope Main Areas for IT & Business Alignment

More information

AXELOS H1 results commentary H1 2015. AXELOS.com H1 2015 COMMERCIAL IN CONFIDENCE

AXELOS H1 results commentary H1 2015. AXELOS.com H1 2015 COMMERCIAL IN CONFIDENCE AXELOS H1 results commentary H1 2015 AXELOS.com H1 2015 2 AXELOS H1 results commentary Contents 1 Introduction 3 2 Half 1, 2015 - Consolidated Regional Exam Figures 5 AXELOS H1 results commentary 3 1 Introduction

More information

ServiceNow Authorized Training Partner. Program Guide

ServiceNow Authorized Training Partner. Program Guide ServiceNow Authorized Training Partner Program Guide ServiceNow Authorized Training Partner Program Guide Table of Contents Introduction... 3 Section I: ATP Program... 3 Program Overview... 3 Partner Candidate

More information

ITIL : the basics. Valerie Arraj, Compliance Process Partners LLC. White Paper July 2013

ITIL : the basics. Valerie Arraj, Compliance Process Partners LLC. White Paper July 2013 ITIL : the basics Valerie Arraj, Compliance Process Partners LLC White Paper July 2013 2 ITIL : the basics Contents 1 What is ITIL and what are its origins? 3 2 The service lifecycle 3 3 Why would an organization

More information

E-LEARNING BUSINESS COURSES

E-LEARNING BUSINESS COURSES E-LEARNING Computer Learning Centre offers online education and training for professional certification courses. E-learning courses have an accessability of 30Days BUSINESS COURSES Project Management Project

More information

Questions & Answers. Project Management Institute (PMI) Registered Education Provider (R.E.P.)

Questions & Answers. Project Management Institute (PMI) Registered Education Provider (R.E.P.) This document supplements the detailed description in the course brochures and provides answers to the most frequently asked questions. What does the Project Management Institute R.E.P designation mean?

More information

CHANGE, CONFIGURATION AND RELEASE OR SOMETHING MORE?

CHANGE, CONFIGURATION AND RELEASE OR SOMETHING MORE? PATCH MANAGEMENT: CHANGE, CONFIGURATION AND RELEASE OR SOMETHING MORE? By Grant Adams Principal Consultant Fox IT March 2007 Fox IT 2007 Page 1 of 6 PATCH MANAGEMENT Ask many IT Managers what Patch Management

More information

Agile Training and Certification Options. David Hicks

Agile Training and Certification Options. David Hicks Agile Training and Certification Options David Hicks Agile Business Conference London 2011 David Hicks RADTAC Founder & Director Specialist in Lean and Agile since 1998 Agile Alliance Founder Member in

More information

ITIL Service Management Practices: ITIL Qualification Scheme

ITIL Service Management Practices: ITIL Qualification Scheme ITIL Service Management Practices: ITIL Qualification Scheme April 2012 The swirl logotm is a trade mark of AXELOS Limited ITIL is a registered trade mark of AXELOS Limited Page 1 of 35 Contents 1. Scope

More information

JOB DESCRIPTION. To provide Portfolio, Programme and Project support services as assigned.

JOB DESCRIPTION. To provide Portfolio, Programme and Project support services as assigned. Job Title: Department: Reports to: Direct Reports: Indirect Reports: Relates to: Portfolio, Programme & Project Support Officer (PSO) Projects Department Head of Projects None Those assigned to your projects

More information

ITIL Service Management Practices: ITIL Qualification Scheme

ITIL Service Management Practices: ITIL Qualification Scheme ITIL Service Management Practices: ITIL Qualification Scheme February 2011 The Swirl logo is a Trade Mark of the Office of Government Commerce ITIL is a Registered Trade Mark of the Office of Government

More information

Learning Services Schedule

Learning Services Schedule Ireland s Most Comprehensive Training Schedule July 2012 - December 2012 SureSkills - Enabling Performance Learning Services Schedule Dublin 01 240 2222 Email: info@sureskills.com www.sureskills.com vmware

More information

The following chart indicates the Career Academy courses eligible for transfer credit by challenge exam.

The following chart indicates the Career Academy courses eligible for transfer credit by challenge exam. American Business & Technology University currently provides for transfer credit from Career Academy courses completed within the last three years by challenge exam. A student may not transfer more than

More information

Course Catalogue 2015

Course Catalogue 2015 Course Catalogue 2015 Brussels Luxembourg Paris Version V1R0 Released on 5 th November 2014 0 Foreword Dear Reader, I am very pleased that I can present you the Course Catalogue 2015 of D&H Academy. It

More information

Cyber resilience and IT service management (ITSM) working together to secure the information your business relies on. Stuart Rance. AXELOS.

Cyber resilience and IT service management (ITSM) working together to secure the information your business relies on. Stuart Rance. AXELOS. Cyber resilience and IT service management (ITSM) working together to secure the information your business relies on Stuart Rance AXELOS.com White Paper June 2015 Contents Introduction 3 What s it all

More information

Percorsi & Processi ITIL 2011

Percorsi & Processi ITIL 2011 Percorsi & Processi ITIL 2011 Huub Commandeur ITIL Expert ITIL is a registered Trade Mark of AXELOS Limited - UK ITIL Qualification Scheme ITIL - 2 Foundation ITIL Foundation ITIL - 3 Intermediate Lifecycle

More information

USING THE PRINCIPLES OF ITIL ; SERVICE CATALOGUE

USING THE PRINCIPLES OF ITIL ; SERVICE CATALOGUE USING THE PRINCIPLES OF ITIL ; SERVICE CATALOGUE Examination Syllabus V.0 April 01 ITIL is a registered trade mark of the Cabinet Office APMG Service Catalogue 01 Examination Syllabus INTRODUCTION The

More information

ACCREDITATION. APM Corporate. HM Revenue and Customs CASE STUDY

ACCREDITATION. APM Corporate. HM Revenue and Customs CASE STUDY HM Revenue and Customs Introduction HM Revenue and Customs (HMRC) exists to make sure that the money is available to fund the UK s public services and to help families and individuals with targeted financial

More information

The Clear Path to ITIL Certification

The Clear Path to ITIL Certification THE CLEAR PATH TO IT SERVICE MANAGEMENT The Clear Path to ITIL Certification Understanding the clear path to business value ITIL is a registered trade mark of AXELOS CONTENTS 1 1 2 2 3 4 4 Executive Summary

More information

ITIL Service Lifecycle: Service Operation

ITIL Service Lifecycle: Service Operation Certification ITIL Service Lifecycle: Service Operation ITIL Intermediate Qualification: Service Operation certificate Prerequisites ITIL Foundation Certification (v3 or newer) required Two years of relevant

More information

ITIL Service Lifecycle Design

ITIL Service Lifecycle Design ITIL Service Lifecycle Design Course Details Course Code: Duration: Notes: ITILSL-Des 5 days This course syllabus should be used to determine whether the course is appropriate for the students, based on

More information

Document Reference APMG 15/015

Document Reference APMG 15/015 Information technology service management Requirements for bodies providing audit and certification of IT service management systems under the APMG Certification Scheme Document Reference APMG 15/015 Introduction

More information

1 Your Training. Our Passion. Training Calendar. jxävéåx. Welcome to Alva Learning and Development Services, Training Calendar!

1 Your Training. Our Passion. Training Calendar. jxävéåx. Welcome to Alva Learning and Development Services, Training Calendar! 1 Your Training. Our Passion 2015 Training Calendar jxävéåx Welcome to Alva Learning and Development Services, Training Calendar! Introduction Alva Learning and Development Service ( a division of Alva

More information

Marval Software Limited. G Cloud iii Framework Service Definition

Marval Software Limited. G Cloud iii Framework Service Definition 1 Marval Software Limited G Cloud iii Framework Service Definition Page 1 of 9 2 Contents An overview of the Marval Service Management (MSM) Software Solution... 3 Information assurance Impact Level (IL)

More information

Boost elearning IT Training INSTRUCTIONAL DESIGN, LEARNING PATHS, AND COURSE CATALOGUE

Boost elearning IT Training INSTRUCTIONAL DESIGN, LEARNING PATHS, AND COURSE CATALOGUE 2016 Boost elearning IT Training INSTRUCTIONAL DESIGN, LEARNING PATHS, AND COURSE CATALOGUE Instructional Design Boost elearning Interactive IT Training Boost elearning's Interactive IT Training provides

More information

MS Project 2007 Certification

MS Project 2007 Certification MS Project 2007 Certification Consultant/Trainer What are the new Certifications? Desktop Technology Specialist. Demonstrates competency in the use of Microsoft Office Project Professional 2007 to plan

More information

INTERMEDIATE QUALIFICATION

INTERMEDIATE QUALIFICATION PROFESSIONAL QUALIFICATION SCHEME INTERMEDIATE QUALIFICATION SERVICE LIFECYCLE SERVICE OPERATION CERTIFICATE SYLLABUS Document owner The Official ITIL Accreditor Page 2 of 18 Contents SERVICE OPERATION

More information

500 Creek View Road Newark, DE 19808. LearningServices@compaid.com www.compaid.com/learningservices. ITIL Foundation Training Business Case

500 Creek View Road Newark, DE 19808. LearningServices@compaid.com www.compaid.com/learningservices. ITIL Foundation Training Business Case 500 Creek View Road Newark, DE 19808 LearningServices@compaid.com www.compaid.com/learningservices ITIL Foundation Training Business Case BUSINESS CASE WHAT IS ITIL? ITIL is the most widely used and successful

More information

Foundation Bridge in IT Service Management (ITSM) according to ISO/IEC 20000. Specification Sheet. ISO/IEC 20000 Foundation Bridge TÜV SÜD Akademie

Foundation Bridge in IT Service Management (ITSM) according to ISO/IEC 20000. Specification Sheet. ISO/IEC 20000 Foundation Bridge TÜV SÜD Akademie Foundation Bridge in IT Service Management (ITSM) according to ISO/IEC 20000 Specification Sheet TÜV SÜD Akademie Issue: 2.0 Date: 25 October 2012 Table of Contents 1 Reading aid... 4 2 ISO/IEC 20000 -

More information

ITIL Intermediate Qualification: Service Design Certificate. Webinar presentation 17 April 2009

ITIL Intermediate Qualification: Service Design Certificate. Webinar presentation 17 April 2009 ITIL Intermediate Qualification: Service Design Certificate Webinar presentation 17 April 2009 Team Lead Service Design Signe-Marie Hernes Bjerke Cand. Scient. degree in Computer Science IT Industry since

More information

PinkVERIFY 2011 IT SERVICE MANAGEMENT TOOL ASSESSMENT. Produced By : Pink Elephant Date : May 2015

PinkVERIFY 2011 IT SERVICE MANAGEMENT TOOL ASSESSMENT. Produced By : Pink Elephant Date : May 2015 PinkVERIFY 2011 IT SERVICE MANAGEMENT TOOL ASSESSMENT Produced By : Pink Elephant Date : May 2015 1 Table Of Contents 1 PinkVERIFY IT Service Management Tool Assessment Service... 3 1.1 Executive Summary...

More information

ITIL Service Management Practices V Qualifications Scheme

ITIL Service Management Practices V Qualifications Scheme ITIL Service Management Practices V Qualifications Scheme ITIL Service Management Practices Contents 1. Scope and purpose of document 3 1.1. Synopsis 3 1.2. Suggested reading 3 2. ITIL Overview 3 2.1.

More information

Mark Dangel. Profile. Senior Consultant EDUCATION. 2010 Bachelor of Science in Business Informatics

Mark Dangel. Profile. Senior Consultant EDUCATION. 2010 Bachelor of Science in Business Informatics Profile Mark Dangel Senior Consultant Email: mark.dangel@arcondis.com EDUCATION PROFESSIONAL TRAINING 2010 Bachelor of Science in Business Informatics 2009 Project work during an internship in Manila,

More information

Agile communities 1/5

Agile communities 1/5 Agile communities 1/5 2003 The Agile Alliance is a nonprofit organization with global membership, committed to advancing Agile development principles and practices (Manifesto of Agile Software Development,

More information

IS Management, ITIL, ISO, COBIT...

IS Management, ITIL, ISO, COBIT... IS Management, ITIL, ISO, COBIT... Orsys, with 30 years of experience, is providing high quality, independant State of the Art seminars and hands-on courses corresponding to the needs of IT professionals.

More information

Why compromise on the quality of your cyber security training? How APMG, CESG and QA accreditations ensure the highest possible training standards

Why compromise on the quality of your cyber security training? How APMG, CESG and QA accreditations ensure the highest possible training standards Why compromise on the quality of your cyber security training? How APMG, CESG and QA accreditations ensure the highest possible training standards Cyber Security CESG Certified Training // 2 Contents 3

More information

INTERMEDIATE QUALIFICATION

INTERMEDIATE QUALIFICATION PROFESSIONAL QUALIFICATION SCHEME INTERMEDIATE QUALIFICATION SERVICE CAPABILITY PLANNING, PROTECTION AND OPTIMIZATION CERTIFICATE SYLLABUS The Swirl logo is a trade mark of the Cabinet Office ITIL is a

More information

ITIL: Service Operation

ITIL: Service Operation ITIL: Service Operation Course Course Chapter 01 - Course Lesson: Course Organization Welcome to the Course! Mentoring Community s Why Are You Here? Using Bloom s Taxonomy What do you Expect? Housekeeping

More information

Using ITIL at the IRS: A business journey. AXELOS.com. The APM Group and The Stationery Office 2011

Using ITIL at the IRS: A business journey. AXELOS.com. The APM Group and The Stationery Office 2011 Using ITIL at the IRS: A business journey AXELOS.com Case Study January 2011 Contents Introduction 3 The beginnings 3 Making the training work 4 Going forward 4 Acknowledgements 4 Trade marks and statements

More information

PRINCE2 Introduction PRINCE2 Introduction

PRINCE2 Introduction PRINCE2 Introduction Managing Successful Projects with PRINCE2 PRINCE2 Introduction PRINCE2 Introduction A Summary of PRINCE2 Managing Successful Projects with PRINCE2 OGC/APM Group Accredited Event UKAS/APMG Certificate 001

More information

CPRO Security Networking Certification Matrix

CPRO Security Networking Certification Matrix The Riverland CPRO programs are listed in the order that they should be taken by the student. Some of the core courses required to earn the degree are not represented in the certificates due to MnSCU restrictions

More information

ITIL Service Management Practices V3 Qualifications Scheme

ITIL Service Management Practices V3 Qualifications Scheme ITIL Service Management Practices V3 Qualifications Scheme Contents 1. Scope and purpose of document 1 1.1. Synopsis 1 1.2. Suggested reading 1 2. ITIL Overview 1 2.1. What is ITIL? 1 2.2. What does official

More information

PROGRAMME SPECIFICATION

PROGRAMME SPECIFICATION PROGRAMME SPECIFICATION Course Record Information Name and level of final & intermediate Awards Awarding Body Location of Delivery MSc Project Management PG Diploma Project Management PG Certificate Project

More information

Copyright protected. Use is for Single Users only via a VHP Approved License. For information and printed versions please see www.vanharen.

Copyright protected. Use is for Single Users only via a VHP Approved License. For information and printed versions please see www.vanharen. ITIL 2011 Edition - A Pocket Guide Other publications by Van Haren Publishing Van Haren Publishing (VHP) specializes in titles on Best Practices, methods and standards within four domains: - IT and IT

More information

USING THE PRINCIPLES OF ITIL ; SERVICE CATALOGUE. Examination Syllabus V 1.2. October 2009

USING THE PRINCIPLES OF ITIL ; SERVICE CATALOGUE. Examination Syllabus V 1.2. October 2009 USING THE PRINCIPLES OF ITIL ; SERVICE CATALOGUE Examination Syllabus V 1. October 009 ITIL is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries APMG

More information

ADDING VALUE CONSULTING AB

ADDING VALUE CONSULTING AB ADDING VALUE CONSULTING AB Project Management Professional (PMP) Project Management Professional (PMP) Project Management Institute (PMI) What is PMI? PMI is the world s largest not-for-profit membership

More information

Document Control Information

Document Control Information Document Control Information Document Details Document Name Purpose of Document Document Version Number 5.4 Document Status Document Owner Prepared By The ITIL Intermediate Qualification Service Design

More information

Luton International College

Luton International College Luton International College An independent, co-educational college with courses in Business, Heath & Social Care, Childcare, Accounting, Teaching, Management and ESOL. The College is a Pearson Vue and

More information

Factsheet ITIL -V3 Capability module Service Offerings and Agreements

Factsheet ITIL -V3 Capability module Service Offerings and Agreements Factsheet ITIL -V3 Capability module Service Offerings and Agreements www.startel.nl 1. GENERAL 1.1. Course data and course hours Training courses IT Service Management Capability module Service Offerings

More information

Information Technology 2015 Programmes

Information Technology 2015 Programmes Information Technology 2015 Programmes Well connected. Right here Innovation, intelligence and ingenuity. Do you have what it takes to make technology work? IT is a booming industry worth an estimated

More information

INTERMEDIATE QUALIFICATION

INTERMEDIATE QUALIFICATION PROFESSIONAL QUALIFICATION SCHEME INTERMEDIATE QUALIFICATION SERVICE LIFECYCLE CONTINUAL SERVICE IMPROVEMENT CERTIFICATE SYLLABUS Page 2 of 18 Document owner The Official ITIL Accreditor Contents CONTINUAL

More information

ITIL v3 Service Manager Bridge

ITIL v3 Service Manager Bridge ITIL v3 Service Manager Bridge Course Length: 5 Days Course Overview This 5 day hands on, certification training program enables ITIL Version 2 certified Service Managers to upgrade their Service Manager

More information

JOB DESCRIPTION. Head of Information and Communication Technology

JOB DESCRIPTION. Head of Information and Communication Technology JOB DESCRIPTION Job Title Reports to Management Responsibility Head of Information and Communication Technology Chief Operating Officer Senior IT Officer, IT Intern Grade & Level 2A.2 Department Description

More information

LeasePlan Information Services Service Support Department. Sandra Duigenan. AXELOS.com

LeasePlan Information Services Service Support Department. Sandra Duigenan. AXELOS.com LeasePlan Information Services Service Support Department Sandra Duigenan AXELOS.com Case Study March 2015 Contents Introduction 3 How did you approach ITIL s adoption? 3 How does ITIL make things easier?

More information

ITIL Intermediate Qualification: Service Strategy Certificate. Webinar presentation 15 April 2009

ITIL Intermediate Qualification: Service Strategy Certificate. Webinar presentation 15 April 2009 ITIL Intermediate Qualification: Service Strategy Certificate Webinar presentation 15 April 2009 Content of Webinar Part 1: Presentation of Module Introduction to module an its context in the qualification

More information

: @ : + 4 4 [ 0 ] 1 1 6 2 2 4 9 0 1 2 W

: @ : + 4 4 [ 0 ] 1 1 6 2 2 4 9 0 1 2 W Course List E : s a l e s @ k a l u t r a i n i n g a n d c o n s u l t a n c y. c o. u k T : + 4 4 [ 0 ] 1 1 6 2 2 4 9 0 1 2 W : w w w. k a l u t r a i n i n g a n d c o n s u l t a n c y. c o. u k V1.23

More information

ITIL Foundation. 182, Broadway, Newmarket, Auckland English, Entry Level IT Professionals. Language(s): Corporate Short Course

ITIL Foundation. 182, Broadway, Newmarket, Auckland English, Entry Level IT Professionals. Language(s): Corporate Short Course ITIL Foundation Length: Location: Language(s): Audience(s): Level: Vendor: Type: Delivery Method: 5 Days 182, Broadway, Newmarket, Auckland English, Entry Level IT Professionals Beginner ITIL Corporate

More information

Brochure ITIL Foundation

Brochure ITIL Foundation Brochure ITIL Foundation About Pink Elephant Company History Pink Elephant started life some 30 years ago in Delft University in the Netherlands. A beer and peanuts company managed and staffed by students

More information

Deputy Director IT Solutions (Projects, Design and Development)

Deputy Director IT Solutions (Projects, Design and Development) Deputy Director IT Solutions (Projects, Design and Development) Corporate Services IT Services Salary Grade 10 in the region of 70k per annum Open Ended Contract Ref: CSE00884 At Leicester we re going

More information