HEAT Software Content Quarterly Q4 2015

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1 HEAT Software Content Quarterly Q Supported Platforms and Applications October 1, 2015 Version 6.0

2 Contents About HEAT Software... 3 About this Document... 3 Patch Quality Assurance Summary... 4 Testing Environment... 4 Application Testing... 4 Testing Strategy... 4 Trusted Delivery and Flexibility... 5 HEAT Software Patch Content Support... 6 Operating System (Platform) Support... 6 Application Support... 8 AntiVirus Definition Support Language Support Patch Content Impact Mapping Contact HEAT Software... 16

3 About HEAT Software HEAT Software is a leading provider of Hybrid IT Service Management (ITSM & SaaS IT Service Management) and Unified Endpoint Management software solutions for organizations of all sizes. With our suite of HEAT applications, HEAT Software is the only company in the world that provides, from a single platform, Service Management and Unified Endpoint Management software on-premise and in the cloud. HEAT manages millions of service interactions and millions of endpoints every day for thousands of leading organizations across IT, HR, Facilities, Finance, Customer Service, and other enterprise functions. Our customers deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. HEAT Software is headquartered in Milpitas, Calif., and can be found at In February 2015, FrontRange and Lumension jointly announced that the companies will merge to create HEAT Software. The creation of HEAT Software was driven by Clearlake Capital Group s acquisition of FrontRange in combination with the merger of its existing portfolio company Lumension. About this Document This document provides a detailed list of all supported platforms and applications that HEAT Software (formerly Lumension) provides in the Patch Content Repository. Categories include: Operating System (Platform) Support Application Support Language Support Impact Mapping

4 Patch Quality Assurance Summary HEAT Software (formerly Lumension) provides Patch Management customers more value through the content development and quality assurance process by verifying the patch metadata produced by the content development team, install process, and uninstall processes. Providing quality content to our customers is a high priority. To ensure successful delivery of content, HEAT Software executes test cases covering the following test components. Testing Environment HEAT Software invests heavily in testing infrastructure. The content development and quality teams have access to a virtual enterprise environment representing more than 1500 nodes of various configurations. HEAT Software uses a mix of virtual desktops and servers in addition to custom physical bench testing to ensure that our testing infrastructure is state of the art. Application Testing HEAT Software tests with various applications as necessary to ensure the requirements of the patch are satisfied. Testing Strategy General Testing Verify patch-naming convention complies with HEAT Software policy Verify content supports the replication process: each patch created by the content team is validated with the GSS distribution and Patch Server products Assessment Testing Verify an applicable non-patched system shows applicable and not patched Verify a patched system shows installed and not applicable Verify false positives in the detection of digital fingerprint Verify content is compliant with mandatory baselines Verify the patch is correctly displayed in Patch Server, including all filtering, sorting and other visual functionality Deployment Testing Verify the package is successfully deployable Verify suppress reboot functionality works correctly Verify the uninstall functionality works correctly Verify on demand package caching works correctly Verify automatic deployment scheduling works correctly Verify agent package download Verify package hash ensuring package integrity Verify agent automatically runs assessment after patch deployment Verify agent restarts automatically after reboot

5 Trusted Delivery and Flexibility The HEAT Software Global Subscription Service (GSS) is designed and implemented to maximize global availability through a secure content distribution network. All communications with the HEAT Software GSS are conducted via encrypted, secure channels to ensure the integrity of security content. Using a best practice approach, critical security patches are automatically downloaded to customer locations, based on their subscription options. Additional security patches may be downloaded, as necessary, to create a customized version of the HEAT Software Content Repository, within the customer s own secure enterprise environment.

6 HEAT Software Patch Content Support Operating System (Platform) Support HEAT Software (formerly Lumension) currently supports security content for the operating systems listed in Table 1. Support for specific platforms is as follows: Update installers (no base installers) Core OS Updates (may include patches, service packs, feature packs, cumulative, hotfixes) Stated editions (standard, enterprise, deluxe) Stated version Stated architecture All supported locales (see Language Support below) Items shaded in grey are legacy patches that are no longer supported from the original vendor on an ongoing basis, but may still be available in the HEAT Software Content Repository. Text in dark green color represents recent information update. Table 1: HEAT Software Patch Content Operating System (Platform) Support Publisher Platform/Device OS Edition Architecture Apple Mac OS X Intel (x86_64) CentOS CentOS 5 Server x86 CentOS 5 Server x86_64 CentOS 6 Server x86 CentOS 6 Server x86_64 CentOS 7 Server x86_64 HP HP-UX PARISC HP-UX PARISC HP-UX PARISC HP-UX Itanium IBM AIX 6.1 PowerPC AIX 7.1 PowerPC Microsoft Windows XP SP1 - SP3 PRO x86 Windows XP SP1 - SP2 PRO x86_64 Windows 2003 ENT, STD, WEB x86 Windows 2003 ENT, STD, WEB x86_64 Windows Vista BUS, ENT, ULT x86 Windows Vista BUS, ENT, ULT x86_64 Windows 2008 ENT, STD, WEB x86 Windows 2008 ENT, STD, WEB x86_64 Windows 7 PRO, ENT, ULT x86 Windows 7 PRO, ENT, ULT x86_64 Windows 2008 R2 ENT, STD, WEB x86_64

7 Publisher Platform/Device OS Edition Architecture Windows 8 1 CORE, PRO, ENT x86 Windows 8 1 CORE, PRO, ENT x86_64 Windows 2012 STD, Data, FND, ESS x86_64 Windows 8.1 Basic, PRO, ENT, Embedded x86_64 Windows 2012 R2 STD, Data, FND, ESS x86_64 Windows 10 PRO, ENT, EDU, LTSB x86 Windows 10 PRO, ENT, EDU, LTSB x86_64 Novell SUSE Linux Enterprise 11.x 2 Server, Desktop x86 SUSE Linux Enterprise 11.x 2 Server, Desktop x86_64 Oracle Oracle Linux 5 Server x86 Oracle Linux 5 Server x86_64 Oracle Linux 6 Server x86 Oracle Linux 6 Server x86_64 Oracle Linux 7 Server x86_64 Solaris 10 SPARC Solaris 10 x86 Solaris 10 x86_64 Solaris 11.x SPARC Solaris 11.x x86_64 Red Hat Enterprise Linux 5 Server, Desktop x86 Enterprise Linux 5 Server, Desktop x86_64 Enterprise Linux 6 Server, Desktop x86 Enterprise Linux 6 Server, Desktop x86_64 Enterprise Linux 7 Server, Desktop, Client x86_64 Note: legacy support are listed in gray 1. The N editions of this family are supported. However, the RT edition of this family is not supported 2. Service Pack 3 supported

8 Application Support HEAT Software currently supports security updates for the applications listed in Table 2. Applications are supported only for applicable, supported operating systems (see Operating System (Platform) Support). Current application support for UNIX and Linux is restricted to OS vendor-provided patches and may not be fully described in Table 2. Security patches are supported by default and non-security patches are supported by request. Items shaded in grey are legacy patches that are no longer supported on an ongoing basis, but may still be available in the HEAT Software Content Repository. Text in dark green color represents recent information update. Table 3 lists the antivirus applications for which virus definition updates are available in the HEAT Software Content Repository. Table 2: HEAT Software Patch Content Application Support Publisher Product Min Version Latest Version Supported Platform Adobe Systems, Inc Acrobat Windows Adobe Systems, Inc Acrobat Mac OS X Adobe Systems, Inc Acrobat DC Windows Adobe Systems, Inc Acrobat Reader Mac OS X Adobe Systems, Inc Acrobat Reader Windows Adobe Systems, Inc Acrobat Reader DC Windows Adobe Systems, Inc Acrobat Reader DC Mac OS X Adobe Systems, Inc AIR Windows Adobe Systems, Inc AIR Mac OS X Adobe Systems, Inc Flash Player (ESR) Windows Adobe Systems, Inc Flash Player (ESR) Mac OS X Adobe Systems, Inc Flash Player Windows Adobe Systems, Inc Flash Player Mac OS X Adobe Systems, Inc Illustrator CS CS Windows Adobe Systems, Inc InDesign CS CS Windows Adobe Systems, Inc Photoshop CS CS Windows Adobe Systems, Inc RoboHelp Windows Adobe Systems, Inc Shockwave Player Mac OS X Adobe Systems, Inc Shockwave Player Windows Apache Software OpenOffice Windows Apple Inc Bonjour Windows Apple Inc GarageBand Mac OS X Apple Inc icloud Windows Apple Inc idvd Mac OS X Apple Inc ilife ilife 06 ilife 09 Mac OS X Apple Inc ilife Media Browser Update Latest Mac OS X Apple Inc ilife Support Mac OS X Apple Inc imovie Mac OS X Apple Inc iphoto Mac OS X Apple Inc itunes Mac OS X Apple Inc itunes Windows Apple Inc iweb Mac OS X Apple Inc Mobile Device Support Windows Apple Inc QuickTime Windows Apple Inc QuickTime Mac OS X Apple Inc Safari Mac OS X Apple Inc Safari Windows

9 Publisher Product Min Version Latest Version Supported Platform Audacity Team, The Audacity Windows Citrix Systems, Inc ICA Win32 Client Windows Citrix Systems, Inc Metaframe Server Client Latest Latest Windows Citrix Systems, Inc Online Plug-in (Web) Windows Citrix Systems, Inc Online Plug-in Windows Citrix Systems, Inc Presentation Server Client Windows Citrix Systems, Inc Receiver (Enterprise) Windows Citrix Systems, Inc Receiver Windows Citrix Systems, Inc XenApp Windows Document Foundation, The LibreOffice Windows Don Ho Notepad Windows dotpdn LLC Paint.NET Windows Evernote Corporation Evernote Windows Fetch Softworks LLC Fetch Mac OS X Foxit Corporation Enterprise Reader Windows Foxit Corporation Reader Windows GIMP Development Team, The GIMP Windows Google Inc. Chrome Windows Google Inc. Chrome Mac OS X Google Inc. Drive Windows Google Inc. Earth Windows Google Inc. Earth Pro Windows Igor Pavlov 7-Zip Windows Ivo Beltchev Classic Shell Windows Inkscape Team, The Inkscape Windows Lightning UK! ImgBurn Windows HEAT Software (Lumension) All products NA Latest All Martin Prikryl WinSCP Windows Microsoft.NET Framework 1.0 SP Windows Microsoft Access Windows Microsoft ActiveX Killbits Latest Latest Windows Microsoft Adobe Flash Player in Internet Explorer Latest Windows Microsoft Bing Bar Windows Microsoft BizTalk Server Windows Microsoft Content Management Server Windows Microsoft Data Access Components (MDAC) SP1 Windows Microsoft DirectX Windows Microsoft Dynamics CRM 2011 Update Rollups 1 Latest Windows Microsoft Dynamics CRM 2013 Update Rollups 1 Latest Windows Microsoft Entourage Mac OS X Microsoft Excel Windows Microsoft Excel Mac OS X Microsoft Excel Viewer SP3 Windows Microsoft Exchange Server SP3 Windows Microsoft Exchange Server 2007 SP3 Update Rollups 1 13 Windows Microsoft Exchange Server 2010 SP3 Update Rollups 1 6 Windows Microsoft Expression Design 1 4 Windows Microsoft Expression Media V1 SP1 2 SP2 Windows Microsoft Expression Web 3 4 SP2 Windows Microsoft Forefront Client Security Latest Latest Windows

10 Publisher Product Min Version Latest Version Supported Platform Microsoft Forefront Identity Manager R2 Windows Microsoft Forefront Threat Management Gateway SP2 Windows Microsoft FrontPage Windows Microsoft FrontPage Server Extension (FPSE) Windows Microsoft Groove Windows Microsoft Host Integration Server Windows Microsoft InfoPath Windows Microsoft Internet Explorer Windows Microsoft Internet Information Service (IIS) Windows Microsoft Internet Security and Acceleration Server (ISA) SP1 Windows Microsoft Jet Windows Microsoft Lync Windows Microsoft Lync Server Windows Microsoft MSDE Windows Microsoft MSN Messenger Windows Microsoft MSXML SP1 Windows Microsoft Office Office 2003 Office 2013 Windows Microsoft Office for MacOS X Office 2004 Office 2016 Mac OS X Microsoft Office Viewer Windows Microsoft Office Communications Server R2 Windows Microsoft OneNote Windows Microsoft Outlook Windows Microsoft Outlook Express 5.5 SP2 7 Windows Microsoft PowerPoint Windows Microsoft PowerPoint Mac OS X Microsoft PowerPoint Viewer Windows Microsoft Project SP1 Windows Microsoft Publisher Windows Microsoft Remote Desktop Connection Software Windows Microsoft SharePoint Foundation Windows Microsoft SharePoint Services SP3 Windows Microsoft SharePoint Server Windows Microsoft SharePoint Team Services Office XP Office XP Windows Microsoft Silverlight 4 Latest Windows Microsoft Silverlight 4 5 Mac OS X Microsoft SkyDrive Pro 1 NA Latest Windows Microsoft Skype (Business) Windows Microsoft Skype Windows Microsoft Skype Mac OS X Microsoft Skype for Business Windows Microsoft SQL Server SP1 Windows Microsoft System Center 2012 R2 Update Rollups 1 Latest Windows Microsoft System Center 2012 SP1 Update Rollups 1 Latest Windows Microsoft System Center 2012 Update Rollups 1 Latest Windows Microsoft Virtual Basic 6.0 SP6 6.0 SP6 Windows Microsoft Virtual PC 2004 SP SP1 Windows Microsoft Virtual Server 2005 R2 SP R2 SP1 Windows Microsoft Visio Windows Microsoft Visio Viewer Windows Microsoft Visual C SP1 Windows Microsoft Visual Studio.NET Windows Microsoft Visual Studio SP1 Windows

11 Publisher Product Min Version Latest Version Supported Platform Microsoft Visual Studio TFS 2010 SP SP1 Windows Microsoft Windows Defender Windows Microsoft Windows Installer Windows Microsoft Windows Media Player Windows Microsoft Windows Live Messenger 8.1 Version 2009 Windows Microsoft Windows Messenger Windows Microsoft Windows Update Agent Windows Microsoft Word Windows Microsoft Word Mac OS X Microsoft Word Viewer Windows Mozilla Firefox (ESR) Windows Mozilla Firefox (ESR) Mac OS X Mozilla Firefox Windows Mozilla Firefox Mac OS X Novell, Inc. Netware Windows Client Support Pack 7 Windows Novell, Inc. Novell Client Windows Opera Software ASA Opera Browser Windows Oracle Corporation Java SE Runtime Environment (JRE) for Mac OS X Update 60 Mac OS X Oracle Corporation Java SE Runtime Environment (JRE) 1.4.2_03 8 Update 60 Windows Pidgin Team Pidgin Windows Real Networks, Inc RealPlayer 8 ( ) Windows Real Networks, Inc RealTimes (with RealPlayer) 17 ( ) Windows RealVNC Ltd. Server Windows RealVNC Ltd. Viewer Windows Riverbed Technology WinPcap Windows Stefan Küng TortoiseSVN Windows TeamViewer TeamViewer Windows Tim Kosse FileZilla Client Windows Tim Kosse FileZilla Server Windows UltraVNC Server Windows UltraVNC Viewer Windows VideoLAN VLC media player Windows VMware, Inc. Server Windows VMware, Inc. Fusion Mac OS X VMware, Inc. Horizon View Client Windows VMware, Inc. Player Windows VMware, Inc. Workstation Windows win.rar GmbH WinRAR Windows WinZip Computing, S.L. WinZip Windows Wireshark Foundation Wireshark Windows Yahoo! Inc. Messenger Windows Note: legacy support are listed in gray 1. Available in L.E.M.S.S. Patch and Remediation v7.2 and higher

12 AntiVirus Definition Support HEAT Software currently supports AntiVirus definition files for some of the most popular AntiVirus applications for distribution through HEAT Software patch management applications. HEAT Software checks for the latest definition files available from the vendor twice a week and updates the associated patch content accordingly. Support for specific products is as follows: Table 3: HEAT Software Patch Content AntiVirus Definition File Support Publisher Product Min Version Latest Version Supported Platform F-Secure Anti-Virus for Workstation Windows F-Secure Client Security Windows F-Secure and Server Security Windows F-Secure Server Security Windows McAfee VirusScan DAT files 5.x 8.50 Windows McAfee VirusScan Enterprise DAT files Windows Microsoft Malicious Software Removal Tool NA Latest Windows Microsoft Microsoft Endpoint Protection 1 NA Latest Windows Microsoft Microsoft Forefront Client Security 1 NA Latest Windows Microsoft Microsoft Security Essentials 1 NA Latest Windows Microsoft Outlook 2003 Junk Filter 1 NA Latest Windows Microsoft Outlook 2007 Junk Filter 1 NA Latest Windows Microsoft Windows Defender Latest Windows Microsoft Windows Mail Junk Filter 1 NA Latest Windows Sophos Antivirus 3.58 Latest Windows Symantec Symantec Antivirus Corporate Edition Client for 64-bits OS only Windows Symantec Symantec Endpoint Protection Windows Symantec Symantec/ Norton Antivirus NA Latest Windows Trend Micro OfficeScan 5.58 Latest Windows Trend Micro ServerProtect 5.56 Latest Windows Note: legacy support are listed in gray 1. Available in L.E.M.S.S. Patch and Remediation v7.2 and higher

13 Language Support For Windows operating systems (OS) applications, HEAT Software supports patch content for the following locales if available from the vendor. Table 5: HEAT Software Patch Content Language Support Language (Locale) Chinese (Simplified) Chinese (Traditional) Danish (Denmark) Dutch (Netherlands) English (United States) Finnish (Finland) French (France) German (Germany) Italian (Italy) Japanese (Japan) Korean (Korea) Norwegian (Norway) Portuguese (Brazil) Russian (Russia) Spanish (Spain) Swedish (Sweden)

14 Patch Content Impact Mapping HEAT Software impact terminology for Patch Content closely follows the vendor impact terminology for vulnerability criticality. Each operating system has a vendor-specific impact rating and the mapping to HEAT Software terminology is described in this section. HEAT Software tends to increase or round-up the severity of the impact rating. For instance, Microsoft classifications for Critical, Important, and Moderate security patches are all classified as Critical by HEAT Software. The following table details the classification of patches for each supported OS and Patch Type and the corresponding HEAT Software Impact Rating assigned for each. Text in dark green color represents recent information update. Table 6: HEAT Software Patch Content Impact Mapping HEAT Software Impact Rating Vendor Patch Type Critical Critical-01 Recommended Virus Removal Apple Mac Platform Security Updates Application Security Updates Non-Security Mac Platform Updates Non-Security Mac Application Updates CentOS Platform Security (SA) Enhancements (EA) Platform Bugfix (BA) HP-UX Critical Security Updates Non-Critical Security Updates IBM AIX Technology Level Service Packs Concluding Service Packs Microsoft Platform Security Updates Application Security Updates Non-Security Platform Updates Non-Security Application Updates Platform Hotfix Application Hotfix Platform Service Packs Application Service Packs ActiveX Killbits Junk Filter Updates Malicious Software Removal Tool Windows Defender Definition Updates Oracle Linux Platform Security (OLSA) Enhancements (OLEA)

15 HEAT Software Impact Rating Vendor Patch Type Critical Critical-01 Recommended Virus Removal Platform Bugfix (OLBA) Oracle Solaris Recommended Security (Bundled) Security Only (Bundled) Recommended Only (Bundled) Recommended Clusters Non-Security Solaris Platform Red Hat EL Platform Security (RHSA) Enhancements (RHEA) Platform Bugfix (RHBA) SUSE Linux Security Updates Non-Security Updates Service Packs Others AntiVirus (AV) Updates

16 Contact HEAT Software Corporate Headquarters HEAT Software USA Inc. 490 N. McCarthy Blvd., Suite 100 Milpitas, CA USA T: and W:

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