National University of Singapore. NUS Service Class 2014
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1 National University of Singapore Office of Safety, Health & Environment NUS Service Class 2014 ORGANISATION PROFILE
2 Prof Tan Chorh Chuan President National University of Singapore If our students do not see and experience safety & health best practices being implemented in the university, they will also most likely enter the workforce ignorant of safety & health issues. So, in NUS, our responsibility to maintain high safety standards is even greater.
3 NUS Safety & Health Organisation President & Deputy Presidents & Vice Presidents Institutional Safety & Health Committees Office of Safety, Health & Environment Deans & Directors Faculty, Admin Office or Research Center Safety & Health Committee Safety & Health Officers Heads of Departments Departmental Safety & Health Committee Safety & Health coordinators Principal Investigators & Laboratory Supervisors Laboratory Safety & Health Group Safety & Health Leads
4 National University of Singapore Office of Safety, Health & Environment NUS Service Class 2014 Category 1 LEADERSHIP
5 Senior leaders evaluate and improve the effectiveness of their customerfocused leadership Receiving Feedback Organizational Climate Survey 360 o feedback 180 o feedback Text for Group Leaders Book Club Taking Action to Improve Leadership Mentoring Book Club Executive Coaching Group Coaching Role profiling exercise Senior Manager training with external leadership consultant
6 Enhanced Mission, Vision & Values
7 National University of Singapore Office of Safety, Health & Environment NUS Service Class 2014 Category 2 PLANNING
8 OSHE Strategy Map Mission Vision Values Saving lives, preventing injuries, ensuring business continuity by transforming mindsets and facilitating in the development and implementation of best practices A Safe & Disaster Resilient University where Safety, Heath and Environmental Protection are Embraced as Core Values Nurturing Potential, All-for-one and one-for-all team work, Service Excellence, I own all I do, Transcendent (NASI+) Strategies Stakeholder Engagement System Approach 3Ts Adopt or adapt best practices Stakeholder To advance stakeholders interest Excellent Service To provide robust safety & Health Governance & Oversight Financial Manage to Budget Cost effective solutions Internal Processes Adopt Lean & Green Practices Facilitation Standardization of Internal processes Learning & Growth Right person for the right job Maximize the potential of individual staff To build a Community of Learning Knowledge Management
9 Top 10 WOW things about OSHE 1. Comprehensive safety & health manuals 2. Safety Promotion - ASHPA, STAR, Fire safety awards 3. Safety conferences NUS SHEC, SHRE 4. Laboratory SH mgt system certification scheme 5. Innovative Online IT systems HMMS, FSHL, iorc, iaudit 6. Dedicated, passionate & united staff living out NASI+ values 7. PDG sessions, Competency framework 8. International and local collaborations and networks 9. Innovations retractable belt, fire safety blanket/stretcher, chemical waste trolley 10. Institutional licences PFM, LPVB
10 National University of Singapore Office of Safety, Health & Environment NUS Service Class 2014 Category 3 INFORMATION
11 MANAGEMENT OF INFORMATION AND KNOWLEDGE
12 Identify customer needs Use of Information Information Sharing & Dissemination Benefits: Reduce uncertainties Add & create value to existing management of information Continuous improvement Improving safety & reduce cost Acquisition & Collate information Analysis & Interpretation Organization & storage of information
13 IBC, ILSC, ISHP, ICSC, RMSC, SHDSC > An opportunity to understand needs of customers > Initiatives that seek to look at customers needs & OSHE processes
14 Acquisition & Collate Information Acquisition of data Collation of customer feedback data
15 Development of NUS Safety & Health (S&H) Training Programme Identifying customer training needs Survey Forms Collate Survey Data Summarized survey data Training Improvements Online Training Interactive trainings Analyze and interpret data Review comments in survey forms
16 Development of the PI Lab Safety Management System Audit Develop Application Package (2009) Use of Lab Safety Documentation System (LSDS) (2010) Internal OSHE auditors (2012) Use of iaudit and Pre and Post Audit meetings (2012) Development of the Lab SMS Standard (2007)
17 Development of NUS Safety & Health (S&H) Training Programme Number of Trainees Number of Training Courses Year Year
18 Development of Lab Design Review OSHE staff in Lab Design Review (2008) Room Data Sheet (2012) Environmental & Hazard Impact Assessment (2014) Sharing of Best Practices of Lab Design (2014)
19 Development of Project Risk Assessment Risk Assessment (Integrated EHS IT Tool) (long term goal) iorc (2012) OPRAS (2008) One stop platform for researcher to submit IACUC & OSHE forms Enhanced communication between compliance offices Real time dashboard Routing of application notification for actions required Allow co-pi to be listed in the application Allow editing the form after submission Capture training details, OH programme number & Lab certification automatically from the database No Hard copy submission required No hard copy approval required
20 Development of OSHE online Services AIRS iorc (2012) ORMI, OLAS, FISHL, GMAC ( ) : OSHE embarked on a project to source for an integrated EHS IT tool to integrate these online application (2010) LSDS (2010) Lab Sign Generator (2009)
21 Development of Safety Promotion Programme ASHPA (Revamp in 2011) STAR (2012) SHE Conference (2013) ASHPA (revamp in 2013) - Introduce SHMS Standard SHIP (2009) SAFETY- MATION (2010) - Changes to naming convention of the award categories - Change to qualitative vs quantitative scoring system
22 NUS Fire Safety Excellence Award NUS Fire Safety Inspection (2007) Quantifiable Fire Inspection Checklist (2008) NUS Building Fire Safety Compliance Award (2008) Rebrand to Fire Safety Excellence Award (2010) Fire Safety Excellence Award criteria (to be reviewed in 2015) Fire Inspection checklist undergo yearly review as part of PDCA.
23 National University of Singapore Office of Safety, Health & Environment NUS Service Class 2014 Category 4 PEOPLE
24 Key Highlights Rigorous selection process Training award for mid-career safety professionals Induction programme Competency Assessment Framework OSHE Social Committee Staff leading in Information Night for mid-career training award scheme
25 OSHE Training & Development Policy The aim of OSHE s training and development policy is: 1. Improving opportunities for staff to improve their competencies and job specific skills through proper identification of training needs and allocation of sufficient resources 2. Supporting staff s training and career development 3. Creating an exciting working environment by building strong and effective teams OSHE Staff T&D Policy
26 Staff Recognition Celebrating the success of our staff Staff Social Social Committee Activities
27 National University of Singapore Office of Safety, Health & Environment NUS Service Class 2014 Category 5 CUSTOMERS
28 A. Customer Requirements Senior Management Institutional Biosafety Committee (IBC) / Institutional Laboratory Safety Committee (ILSC) / Institutional Construction Safety Committee (ICSC) / Crisis Prevention Information Exchange (CrisPIE) Audits /Advisory Stakeholders Consultation Fire Safety Training Industrial Monitoring Equipment Thermal Scanner Mass Temperature Screening Chemical Waste Trolley
29 B. Customer Relationship Monthly / Quarterly meetings New appointment holders - Deans, HODs Town hall meetings e.g. iorc launch, HMMS 10th Anniversary participation of Safety Chairpersons and Senior Management Office of Housing invited us to the opening of newly completed projects OSHE Customer Service Day on 27 Aug 2013 to identify customer s requirements and expectations Targets were discussed during the Customer Service Day!
30 C. Customer Satisfaction Process management Improvement of processes 1. Feedback 2. Surveys 3. Evaluation results Monitoring Evaluation Incorporate into strategic planning and implementation Group discussion to identify customer needs Discussion and brainstorming Propose and formulate plans Discussion and identify requirements/ issues Analyze possible ways to meet requirements or make improvements Dr Peck s Opening Speech Role play to identify customers needs
31 National University of Singapore Office of Safety, Health & Environment NUS Service Class 2014 Category 6 RESULTS
32 Number of Staff with Professional Qualification S/N Professional Certificate No. of Staff 1. OSHAS Lead Auditor ISO Lead Auditor 1 3. Registered Safety Officer (MOM) Registered Fire Safety Manager (SCDF) Advanced Certificate in Training and Assessment 4 6. Lean-Six Sigma 1 7. Certified Health Physicist 1 8. Radiation Safety Officer 1 9. Laser Safety Officer Certified Safety & Health Manager (USA) Biosafety Coordinator Noise Monitoring and control Officer Environmental Control Officer Business Continuity Certified Expert Crisis Management Certified Expert 2
33 Staff number Number of PDG Number of Professional Development Group (PDG) Training conducted Year 8 8 Elective Core Participation at NUS, national & international committees Year
34 Recognition Complete Safety of Commendation Award for Environmental Health & Safety Programme by Campus Safety Health & Environmental Management Association (CSHEMA) in 2011 & 2012
35 International Collaboration
36 THANK YOU
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