Dögel IT-Management. Service catalogue Q3-2009

Transcription

1 Dögel IT-Management Service catalogue Q3-2009

2 Our goal is your profit Dögel IT-Management is a young and rapid growing enterprise, which is focused on modern software technology. Since its establishment in 2005, we have been able to convince a lot of customers in Germany, Austria and Switzerland on our competence knowhow. Our competitive edge: Not a hawker's tray business, but specializations in core fields! More than 20 staffs from the German region contribute to serve our customers in issues like client management, virtualization, SAM, IDM, ITIL and WAN optimization. Our attention is always drawn to simplify the innovative of new developments with which IT administration could be automated and simplified and we aim at helping enterprises reduce costs and save time. We would like to let you have an overview into our current service catalogue and offer you our workshops. A trial with Dögel IT Management will convince you. Looking forward to our co-operation Mathias Dögel Mathias Dögel 2

3 Index Topic Page Introduction 2 Index 3 Overview 4 Service management vs. Hey Joe 5 Sneaker Network vs. Software Management 6 License management - S.A.M. 7 Process management and optimization - no more an old news 8 Process Analysis Workshop 9 In Focus-Virtualization 10 VMware View Hands-On Workshop 11 WAN Optimization - Hands-On Workshop 12 VMware ThinApp - Clientless software virtualization 13 VMware ThinApp Deep Dive 14 InstallFree Software Virtualization 15 InstallFree Deep Dive 16 Xenocode - Clientless software virtualization 17 Xenocode Deep Dive 18 Endeavors Application Jukebox Software Virtualization 19 Endeavors Application Jukebox Deep Dive 20 Contact 21 3

4 We support you in the integration of IT and business as well as the capability of competing in customer-oriented services: Service Management 2... the illustration of the additional benefit for business processes through the identification of weak points and the optimization potential: Process analysis a proactive service environment in which break downs could be resolved quickly and reduction in down time: Self Service Incident Management Problem Management... an integrated company-wide visibility of your business services, IT services and infrastructures: Configuration Management an effective management, controls and an excellent protection of your software within your establishment: Software Management License-Management SAM analysis & SAM support... increment in efficiency and cost-effectiveness of your IT business via the implementation of virtualization solutions: Desktop Virtualization Application virtualization Provisioning WAN Optimization 4

5 Service management vs. Hey Joe IT department as service provider in their own field - The inter-relationship between service management, process optimization and client management. Illustration of optimization scopes in the IT service by a consistent service management based on your example. The workshop could also be the starting point for the implementation / optimization of a ticket system and could also be used as an initiation of a broader service management. Initial situation in your organization Causes for missing / inadequate service management Approaches - Ticket systems - Service level agreement - Process definition - Communication between IT and department Client management as implementation tool The value contribution of IT / IT as service provider Duration: 1 day Price: 1,200,- Group of participants: liable personal for IT-Services, IT Manager Conditions: Non 5

6 Sneaker network vs. Software management How do you install software on the PCs of your staffs, by using a CD or DVD, via automated and rule-based remote access or per central software deployment including license monitor? Growing IT structures cause the constant need for software applications. Apart from the defined standards within an enterprise in operating systems and office application fields, many departments in a company require individual applications. In addition, users are not supposed to have access to install software without permission - We will show you, how this could be carried out. What is included in software management What is software deployment Reasons for software deployment Organizational and technical environment Techniques of software deployment - Deployment of traditional set-up routine - Deployment of MSI packets - Deployment of virtualized applications (ThinApp, Xenocode) The tools associated with software deployment - DeskCenter Package Studio - DeskCenter ThinApp Editor - DeskCenter Management Suite I. Software deployment module II. License management module III. Command line Editor Duration: 1 day Price: 1,200,- Group of participants: IT Manager, Administrators, Packet assembler Conditions: Non 6

7 License management Treat of a neglected duty. Underestimated outcome and lost chances. Can you proof the proper usage of your license towards the manufacturer? Do you really want to bear the exorbitant extra expenses of the manufacturer's audit and treats surrounding breach of licensing right? License management involves more than central provisioning and management of the license usage. License management distinguishes itself through the active control of the license usage. This enables a straightforward audits by the licensor and creates an optimal basis for an excellent provision conditions - and also avert the high cost of post-licensing Penalty-rates as well as the liability of responsible persons. What is License management Organizational and technical environment Reasons for license management Display of customer's present situation Development of possible approach - Internal selection for the deployment of a software - Purchase - Ways to determine the actual and expected situation - Example of DeskCenter - License management Rules of attaining a successful license management For whom is this topic of relevance? Each and every enterprise using IT needs a license management. Processes that involve IT-Support hardly function nowadays without the utilization of software licensing. So license management is no longer about "if", but "how" - and whether the past undertaken actions is enough to avert enterprises from damages What is not the component of this workshop: During this workshop, processes and approaches will be taken into account; it does not involve license support in terms of software asset management. The workshop can serve as basics for SAM analysis Duration: Depending on the size of the enterprise and initial situation 1-2 day(s) Price: 1,200,- per day Group of participants: IT manager, controller, executive board Conditions: Non 7

8 Process management and optimization - no more an old news Flexibility, simplicity and fastness, these are the precept of a modern process management. Learn about the needs and benefits of optimized process management. You will be shown the organizational and technical conditions. Business organization and technology are inter-connected in business processes. Thereby one has the impression: of a first time. Historically, growing IT support feel sorry for those users, who must use compound , excel-tables, central applications and distributed databases to run their core businesses. Although they are aware of the fact that, the workflow of their enterprises is far behind the operating principle of their counterparts. These problems begin already with improper documentation of the operational procedure. In this workshop, the meaning of Process 2.0 will be discussed. This workshop can serve as basis for cost estimate to a substantiated process evaluation (Process-Analysis-Workshop) in your company. Duration: 1 day Price: 1.200,- Group of participants: Senior management, controller, executive board Conditions: Knowledge of personal process flow is of good advantage 8

9 Process Analysis Workshop Flexibility, simplicity and fastness, these are the precept of a modern process management. Witnesses the recording of you processes and receive a written analysis with an elaborate approach. We will record your business processes and together we will work-out solutions for their optimization. Your processes will be documented and delivered to you after the workshop. This documentation could serve as basis for a technical implementation within a workflow system. Duration: minimum 3 days (cost estimate is after process management and optimization workshop) Price: 1,600,- per day Group of participants: Senior management, controller, responsible personal for processes Conditions: Workshop process management and optimization 9

10 In focus-virtualization Product independent analysis of virtualization capabilities. Product independent analysis of virtualization capabilities. The partakers will have an overview into every single field of virtualization and their interactions. Limitation of each client management solutions as an entry area - Unmanaged PC systems - Managed PC systems - Terminal service - Virtualization Elaborate discussion on virtualization terms - Generation of virtual operating environments I. OS virtualization via OS container II. System virtualization via Virtual Machine Monitor (VMM) III. Hardware emulation also called full virtualization IV. Hardware virtualization (Native virtualization, Full virtualization) V. Para-Virtualization - Hardware Virtualization I. System virtualization on the hardware level II. Processor virtualization III. RAM virtualization IV. Network virtualization Application virtualization - Agent controlled methods I. Altiris SVS II. InstallFree III. Endeavors Application Jukebox - Agent-free methods I. VMware ThinApp II. Xenocode - Instance of a virtualization Important aspects - OS licensing & application licensing Duration: 1 day Price: 1.200,- Group of participants: IT manager, Administrators Conditions: Non 10

11 VMware View Hands-On Workshop Virtualization does not begin with consolidation and neither does it end on high availability. We will show you, which components are essential for an End-to-End virtualization solution. In the workshop, we will intensify issues of In the focus of the virtualization" compiled non-proprietary proof of concept with concrete solutions from VMware. Authentication - Safety always in mind Printing in the virtual world Access appliances and function expansions Virtualized desktops and what? - Desktop management Granular, load-balanced, fail-safe: The access control Centralization of desktops Initialization of OS - without hidden storage costs Explanation of the demo lab. environment Demonstration Questions and Answers Duration: 1 day Price: 1.200,- Group of participants: IT manager, Administrators Conditions: WS In focus virtualization" or related experience 11

12 WAN Optimization - Hands-On Workshop LAN-Speed anywhere you want Products to WAN optimization accelerate applications in the remote location and mobile workstations by up to a factor of 100 (Windows file services). A product into WAN optimization reduces the bandwidth utilization to about 60-99%. A product into WAN optimization enables the consolidation of the application in a datacenter. Your business can grow without having to think about distances - Globalization Causes of poor WAN performance - Bandwidth restriction - Transport speed - Application speed What is WAN optimization Technological approach Techniques for optimization - streaming - Transport streamlining - Application streamlining - Management streamlining Practical demonstration - Installation / configuration of the test environment - Explanation of the user interface - Illustration of the optimization potential Possibilities for the management of WAN optimization solution Connection of mobile user After the workshop, a contact person will be assigned to you for support request during the duration of the trial version. Our consultants will arrange 2 additional web sessions for you (1st after 50% of the test period 2nd shortly before the ending of the test period), so that, you will be conversant with optimization values and fine tuning them. Duration: 1 day Price: 990,- Group of participants: IT manager, Administrators Conditions: Existing trial version of WAN optimization solution from Riverbed or Certeon 12

13 VMware ThinApp - Clientless Software virtualization Virtualization and deployment for a simple management often requires applications Virtualization in general Benefits of software virtualization in an establishment Comparison with client solutions Clientless virtualization as a solution for simplified integration in the enterprise General functionality of VMwareThinApp Constraints of software virtualization Isolation mode Authorization Deployment of applications through existing solutions - Deployment tools - VMware View - Shares - Exe-file apart Updates for the application Duration: 1 day Price: 990,- Group of participants: IT service, Packaging, Administrators Conditions: Non 13

14 VMware ThinApp Deep Dive Advanced functions of ThinApp und fine tuning of the setting. Introducing the core functions of ThinApp. Procurement of approaches via virtualization and optimization of the workflow. Workflow - Installation - Capture - Build - Deploy - Update Virtual file system Virtual registry Functions of the package.ini - Default settings - Setting adjustments for enterprises - ThinApp Editor for support ThinApp-Editor from DeskCenter Isolation mode Transfer of AD authorization The sandbox - Functionality of the sandbox - Modification of the sandbox comportment - SBmerge for the additional modifications AppLink - Connection of virtual application Update possibilities (automatic, semi-automatic, manual Expansion of the functionality through scripts Troubleshooting - Utilization of the log monitor - Support request - Example of an application Tips and Tricks with ThinApp Monitoring the virtualization of company's applications (if required) Duration: 2 days Price: 1,990,- Group of participants: IT service, Packaging, Administrators Conditions: Virtual machine according to default (previously agreed) 14

15 InstallFree Software Virtualization Virtualization and deployment for a simple management often requires applications Virtualization in general Benefits of software virtualization in an establishment Comparison with client free solutions Virtualization as a solution for a simplified integration in the enterprise The general functionality of InstallFree Constraints of software virtualization Isolation mode Authorization Deployment of applications through existing solutions - Deployment tools - Shares - Exe-file Update for the application Duration: 1 day Price: 990,- Group of participants: IT service, Packaging, Administrators Conditions: Non 15

16 InstallFree Deep Dive Advanced functions of InstallFree und fine tuning of the setting. Introducing the core functions of InstallFree. Procurement of approaches via virtualization and optimization of the workflow. Introducing InstallFree to the company and the technical implementation - InstallFree Encapsulator - InstallFree Bridge - IF-Bridge suite Module - InstallFree Bridge (clientless) agent InstallFree Encapsulator - AOD Builder - AOD Tester - AOD Editor - AOD Patch Builder - Troubleshooting Installation and configuration - Server (IFMC) I. IFV application properties II. AD object properties III. Hierarchy - Client (Bridge) - Troubleshooting Tips & Tricks Monitoring the virtualization of company's applications (if required) Duration: 2 days Price: 1,990,- Group of participants: IT service, Packaging, Administrators Conditions: Virtual machine according to default (previously agreed) Xenocode - Clientless Software virtualization 16

17 Virtualization and deployment for a simple management often requires applications Virtualization in general Benefits of software virtualization in an establishment Comparison with client solutions Clientless virtualization as a solution for simplified integration in the enterprise General functionality of Xenocode Constraints of software virtualization Isolation mode Deployment of access rights Deployment of applications through existing solutions - Deployment tools - Shares - Exe-file Update for the application Duration: 1 day Price: 990,- Group of participants: IT service, Packaging, Administrators Conditions: Non 17

18 Xenocode Deep Dive Advanced functions of Xenocode und fine tuning of the setting. Introducing the core functions of Xenocode. Procurement of approaches via virtualization and optimization of the workflow. Workflow - Installation - Capture before - Capture and diff - Deploy - [Update] Virtual file system Virtual registry Isolation mode Authorization The sandbox - Functionality of the sandbox - Modification of the sandbox comportment - Sandbox merge for additional modifications Expansion of the functionality through scripts DLLs (e.g.) - AD request - Time bomb Troubleshooting - Support request - An example of an application Tips and Tricks Monitoring the virtualization of company's applications (if required) Duration: 2 days Price: 1,990,- Group of participants: IT service, Packaging, Administrators Conditions: Virtual machine according to default (previously agreed) 18

19 Endeavors Application Jukebox Software Virtualization Virtualization and deployment for a simple management often requires applications Virtualization in general Benefits of software virtualization in an establishment Comparison with client free solutions Virtualization as a solution for a simplified integration in the enterprise General functionality of Endeavors - Packaging with Jukebox studio - Deployment of application on Jukebox server - Going about the Jukebox player Constraints of software virtualization Isolation mode Authorization Update for the application Duration: 1 day Price: 990,- Group of participants: IT service, Packaging, Administrators Conditions: Non 19

20 Endeavors Application Jukebox Deep Dive Advanced functions of Endeavors Application Jukebox und fine tuning of the setting. Introducing the core functions of Endeavors. Procurement of approaches via virtualization and optimization of the workflow. Jukebox Studio - Packaging Overview I. Project creation II. Pre-configuration III. Capture process IV. Packaging process V. Patch creation - Test an optimization I. Virtual file system & virtual registry II. Log file III. AppEvents IV. Stream sources Jukebox Server - Jukebox Server Overview - Server installation I. SQL settings II. Tomcat, JRE, Stream Core Services -settings III. Enterprise Add-On configuration - Application management (Application publishing, Application license administration, Application upgrades, Application test) - System management (Server settings, Server administration, Jukebox Services handling) - Server Logs/Reports & SaaS - Enterprise Portal Add-On I. User groups II. User Access configuration III. Active Directory IV. Session management Duration: 2 days Price: 1,990,- Group of participants: IT service, Packet assembler, Administrators Conditions: Virtual machine according to default (previously agreed) 20

21 Do you have further questions? We will readily help out! Jens Menzel Manager of the service department Platanenstr Halle (Saale)