Interactive Intelligence CIC 2015 R4 Patch1 Configuration Guide

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1 Interactive Intelligence CIC 2015 R4 Patch1 Configuration Guide Performed By tekvizion PVS, Inc. Contact:

2 Copyright 2015 by tekvizion PVS, Inc. All Rights Reserved. Confidential Information The information contained in this document is confidential and proprietary to tekvizion PVS, Inc. Its purpose is to communicate the overall strategy of an Interoperability Test Plan used by tekvizion Labs. This document is the property of, and is proprietary to tekvizion. It is not to be disclosed in whole or in part without the express written authorization of tekvizion, shall not be duplicated or used, in whole or in part, for any purpose other than to evaluate the proposed scope of testing under contemplation. TEKVIZION, TEKVIZION PVS, AND TEKVIZION LABS ARE TRADEMARKS OF TEKVIZION PVS, INC. DOCUMENT REVISION HISTORY Version Reason for Change Date Created/Updated by 1.1 Initial Release 9/2/2015 Pradeep Gali Page 1 of 25

3 Table of Contents Sprint SIP Trunk Certification Guide 1 Introduction Validation Environment Network Topology Hardware Components Software Requirements Features Features Supported Features Not Supported Summary of Test Results Declaration Purpose Passed Not Tested / Not Supported CIC Server Trunk Configuration Trunk (Line) Configuration Set Server IP Address Line Configuration Line Groups Table of Figures Figure 1: Network Topology... 4 Figure 2: Server IP Address... 7 Figure 3: Line Configuration... 8 Figure 4: Lines Configuration - Cont Figure 5: Line Configuration - Cont Figure 6: Line Configuration - Cont Figure 7: Line Configuration - Cont Figure 8: Line Configuration - Cont Figure 9: Line Configuration - Cont Figure 10: Line Configuration - Cont Figure 11: Line Configuration - Cont Figure 12: Line Configuration - Cont Figure 13: Line Configuration - Cont Figure 14: Line Configuration - Cont Figure 15: Line Configuration - Cont Figure 16: Line Configuration - Cont Figure 17: Line Configuration - Cont Figure 18: Line Configuration - Cont Figure 19: Line Configuration - Cont Figure 20: Line Configuration - Cont Figure 21: Line Configuration - Cont Figure 22: Line Configuration - Cont Figure 23: Line Configuration - Cont Figure 24: Line Groups Figure 25: Line Groups - Cont Figure 26: Line Groups - Cont Page 2 of 25

4 1 Introduction This configuration guide describes how to configure an ININ CIC 2015 R4 SERVER with a Sprint SIP Trunk. The deployment model covered in this application note is an ININ CIC 2015 R4 SERVER with a Sprint SIP Trunk connected to the PSTN. The configuration of the ININ CIC 2015 R4 SERVER detailed in this document is based on a lab environment with a simple dial-plan used to ensure proper interoperability between the Sprint SIP Trunk and the PSTN network. Testing was performed by tekvizion Labs, an independent testing and certification facility, in accordance to ININ Certification Test Plan. Key features verified are: New services install processes Call capabilities (various features, basic call operations, local calling, domestic long distance calling and international calling) FAX Out-of-band DTMF Conference Calls The configuration described in this document details the critical commands to have enabled for interoperability to be successful. This Application Note details the configuration used for connectivity to the tekvizion PSTN network. This document serves as guidance for the integration, but does not guarantee interoperability for every use case or release combinations. Page 3 of 25

5 2 Validation Environment 2.1 Network Topology Figure 1: Network Topology Page 4 of 25

6 2.2 Hardware Components ININ CIC Media Server ININ CIC 2015 Servers Polycom IP 550 Phones 2.3 Software Requirements Software Load: ININ CIC 2015 R4 Patch1 2.4 Features Features Supported Voice calls using G.711 codec RFC 3261 support Calling number presentation / restriction Call conferencing Call transfer (attended, unattended & blind transfer) Call hold and resume Call forwarding CIC Server Switchover Features Not Supported Interaction SIP Proxy Support: Sprint can support the use of a Proxy in front of CIC Server. Sprint currently supports the Edgewater line of proxy servers. Requirement is NAT must be used. REFER Based Transfer: REFER based transfers can be supported by Sprint, but this is not the usual way Sprint is configured Multiple Ports: Sprint does not support Multiple Ports TCP SIP Messaging: TCP SIP can be supported by Sprint, but this is not the usual way Sprint is configured srtp Support: Sprint does not support srtp. This is a Level 3 inter-operation agreement for use of carrier interoperability trunks. TLS: Sprint does not support TLS Page 5 of 25

7 3 Summary of Test Results 3.1 Declaration tekvizion has tested the ININ CIC 2015 R4 Patch1 with the Sprint SIP Trunk and has Certified its use as a Service Provider Purpose This document serves to provide other areas of ININ CIC 2015 R4 Patch1 Certification test review of the Sprint SIP Trunk. Uses of this product outside that of public voice call termination/origination to the Sprint SIP Trunk host falls outside the scope of this certification. 3.2 Passed All test cases that were executed successfully have been marked as Pass 3.3 Not Tested / Not Supported The following test cases were marked as Not Supported REFER based-transfers can be supported by Sprint, but this is not the usual way Sprint is configured. SIP Authentication. Interaction SIP Proxy is not supported. Sprint currently supports the Edgewater line of proxy servers and NAT must be used. Sprint does not support multiple SIP ports. TCP SIP can be supported by Sprint, but this is not the usual way Sprint is configured. Sprint does not support TLS SIP. SRTP is not supported by Sprint. This is a Level 3 inter-operation agreement for use of carrier interoperability trunks. Page 6 of 25

8 4 CIC Server Trunk Configuration 4.1 Trunk (Line) Configuration Set Server IP Address 1. Navigate Start > Control Panel > Network and Internet > View network status and tasks> Change Adapter Settings > Ethernet> Ethernet Status > Properties > Internet Protocol Version 4(TCP/IP4) > Properties 2. Select Use the Following IP Address 3. Set IP Address: is used in this example. This is the IP address assigned for the ININ CIC 2015 server 1 4. Set Subnet mask: is given for this example 5. Set Default Gateway: is used for this example 6. Set Preferred DNS Server: is used for this example. The computer is placed in this domain for this example. 7. Set Alternate DNS Server: is used for this example. This is the DNS server for Enterprise network. 8. Click OK Figure 2: Server IP Address Page 7 of 25

9 4.1.2 Line Configuration 1. In Interaction Administrator, navigate to CICSERVER1(Name of IC Server) 2015 R4 > Lines 2. Double Click on Lines 3. Click New 4. Set Enter Line Name: Sprint is given for this example Figure 3: Line Configuration Page 8 of 25

10 Line 1. Under the SIP Line Configuration tab: a. Select Line in the left navigation panel b. Set Line Usage: General Purpose is selected from the drop down menu c. Set Domain Name: CICServer.tekviziondomain.com is given for this example. This is the FQDN of the server provided at the domain controller. This FQDN should be able to resolve both primary server and switchover server IP Addresses. d. Check Enable Fax Detection. It supports both Fax Protocols T30 & T38 e. All the other values are set to default values Figure 4: Lines Configuration - Cont. Page 9 of 25

11 Figure 5: Line Configuration - Cont. Figure 6: Line Configuration - Cont. Page 10 of 25

12 Identity (In) 1. In left navigation pane click Identity (In) 2. All the values are set to default values as shown in the figure below Sprint SIP Trunk Certification Guide Figure 7: Line Configuration - Cont. Page 11 of 25

13 Identity (Out) 1. In left navigation pane click Identity (Out) 2. Set Line Value 1: a. Set Name: Sprint is given for this example b. Set Address: Enter the pilot number of the DID range assigned by ITSP is given for this example. 3. Click OK 4. All the other values are set to default values as shown in the figures below Figure 8: Line Configuration - Cont. Page 12 of 25

14 Figure 9: Line Configuration - Cont. Figure 10: Line Configuration - Cont. Page 13 of 25

15 Audio 1. Set Audio Path: Always In is selected from dropdown menu. This disables the Media Bypass. 2. Set DTMF Type: RFC2833 if supported, otherwise inband is selected from dropdown menu 3. Set DTMF Payload: 101 is selected for this example 4. All the values are set to default values as shown in the figure below Figure 11: Line Configuration - Cont. Page 14 of 25

16 Transport 1. In left navigation pane, click Transport 2. All the values are set to default values as shown in the figures below Sprint SIP Trunk Certification Guide Figure 12: Line Configuration - Cont. Figure 13: Line Configuration - Cont. Page 15 of 25

17 Session 1. In left navigation pane, click Session 2. All the values are set to default values as shown in the figure below Sprint SIP Trunk Certification Guide Figure 14: Line Configuration - Cont Authentication 1. In left navigation pane click Authentication 2. The Authentication box must be checked to enable Authentication. The User Name and Password must be filled out with the appropriate information provided by the Registrar. Figure 15: Line Configuration - Cont. Page 16 of 25

18 Proxy 1. In left navigation pane, click Proxy 2. Set Address: is used for this example. This is the Address of the next hop (i.e. Sprint SIP Trunk LAN IP Address) 3. Set Port Number: 5060 is given for this example 4. Click OK Figure 16: Line Configuration - Cont. Page 17 of 25

19 Registrar 1. In left navigation pane, click Registrar 2. The Registrar IP Address and Phone number can be added here for the IC server to send registration request to this server 3. All the values are set to default values as shown in the figure below Figure 17: Line Configuration - Cont. Page 18 of 25

20 Headers 1. In left navigation pane, click Headers 2. All the values are set to default values as shown in the figure below Sprint SIP Trunk Certification Guide Figure 18: Line Configuration - Cont. Page 19 of 25

21 Access 1. In left navigation pane, click Access 2. Under All Computers will be: Check Denied Access 3. Click Add 4. Set Address: Enter the Address of the next hop (i.e. Sprint SIP Trunk LAN IP Address) is used for this example. Figure 19: Line Configuration - Cont Region 1. In left navigation pane, click Region 2. All the values are set to default values as shown in the figure below Figure 20: Line Configuration - Cont. Page 20 of 25

22 Recorder 1. In left navigation pane, click Recorder 2. All the values are set to default values as shown in the figure below Sprint SIP Trunk Certification Guide Figure 21: Line Configuration - Cont. Page 21 of 25

23 Call Putback Sending SIP REFER Messages Disabled 1. Click the Call Putback Tab a. Enable sending SIP REFER messages is unchecked for Internal (Blind & Consultative) Transfers as per Test cases Figure 22: Line Configuration - Cont Custom Attributes 1. Click the Custom Attributes Tab 2. All the values are set to default values as shown in the figure below Figure 23: Line Configuration - Cont. Page 22 of 25

24 4.1.3 Line Groups 1. Navigate to Line Groups 2. Right Click 3. Select New 4. Set Enter the Group Name: Sprint is given for this example 5. Click OK Figure 24: Line Groups Configuration 1. Under Configuration Tab: a. Check Use as Dial Group b. Under Hunt Selection Method: Select Descending Sequential 2. Click Apply Figure 25: Line Groups - Cont. Page 23 of 25

25 Members 1. Under Members Tab a. From Available Lines: Select Sprint and Click Add b. The Sprint Line should be moved to Currently Selected Lines as shown below 2. Click Apply Figure 26: Line Groups - Cont. Page 24 of 25

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