Profile of SRI LANKA

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1 Profile of SRI LANKA

2 About Falck In a medical emergency, who do you call? Falck is the world s largest provider of ambulance services. Since 1906, Falck has been delivering the highest quality of emergency rescue services around the world. Now with operations in 43 countries, Falck provides direct medical services for more than five-million patients every year. Our global work is based on our mission of People helping people. Now, in Sri Lanka, you can have the confidence that professional help is only a phone call away. Falck s new ambulance fleet meets the European Union standard (EN-1789) for ambulance design, equipment and safety. Each unit is essentially a mobile intensive care unit complete with the latest emergency cardiac care systems, advanced and pediatric life support supplies, and emergency trauma care. Each response unit is remotely monitored by satellite and dispatched from our 24-7, three language communication centre in Ratmalana. From the time of the initial emergency call until we hand over the patient at the hospital, our state-of-the art systems, combined with our staff trained specifically in prehospital emergency care, ensure the highest level of emergency care is not only provided, but also recorded in a confidential electronic medical record. In addition to 24-hour emergency services, Falck also provides urgent and scheduled Doctor at Home services, home-based physiotherapy, and 24-hour laboratory collection services. For emergencies outside of the primary response area, Falck offers island-wide air-medical evacuation services. If required, we can also coordinate medical evacuation to Singapore. For more information about Falck s global operations you may visit: or our Sri Lanka specific site at EMS in Sri Lanka Every day in Sri Lanka there are over 10,000 people hospitalized due to emergency situations. Tragically, of these emergencies: 80% arrive at the hospital after one hour or more 69% arrive at the hospital via 3-wheeler 96% receive no medical care prior to the hospital Prompt and professional pre-hospital care provided during the initial hour of an emergency, known as the Golden Hour, saves lives and reduces long term disability. Now, in Sri Lanka, Falck provides prompt, professional, reliable Emergency Medical Services. 2

3 Emergency Medical Services Complete Out of Hospital Hospital Care Falck believes in people helping people, and this is not limited to emergencies. As Sri Lankan s premier provider of both emergency and non-emergency out of hospital care for your home and office, you can count on Falck to be there when you need us. As a Falck member, you can rest assured with true peace of mind knowing that your family is protected; prompt, professional and reliable help is only a call away. Falck members have instant, priority access to the Falck Emergency Medical Hotline short-code, 1990, twenty-four hours a day. Emergency dispatchers are ready to provide assistance in Sinhala, Tamil and English languages. When a member dials 1990, the caller ID instantly retrieves your personal profile, complete with your name and the names of registered family members, your home and work address, your preferred hospital, and any key medical information including allergies and major medical problems you provided during the registration process. If there is an emergency, while the details are being verified, the closest ambulances are identified by GPS and dispatched to the location. While the closest emergency units are responding, Falck s Emergency Medical Dispatchers are trained to provide life-saving First Aid instructions over the phone. In addition to emergency response, Falck s SLMC registered doctors are available to come to your home or office anytime day, night, and even on weekends and public holidays for urgent care, scheduled home health visits, and preventative health check-ups. Falck s doctors are fully equipped to treat urgent problems, provide diagnostic services and provide urgent medications as required. If you require laboratory tests or an ECG, even if it has been prescribed by another doctor, our rapid response units are available to come to your home or office anytime. After an illness or injury requiring hospitalization, Falck can coordinate with the hospital and doctors, to offer you home based follow up care or physical therapy, and expedite your recovery process. Falck membership includes: 24-hour Medical Helpline Emergency Ambulance Doctor on call for home and office visits Health screenings Island wide air medical evacuation Personal Electronic Health Record GPS locations of your home or office Household coverage protects your family anywhere, and visitors at your residence! 3

4 Integrated Systems Saves Time and Lives Hours Emergency Medical Hotline Sinhala, Tamil, English Caller ID retrieves member profile, address and medical alerts Calls are recorded for quality assurance GPS Dispatching Closest ambulance is always dispatched Remote monitoring of route and speed Turn-by-turn directions Accountability and transparency Electronic Health Records Track injuries and illnesses across your entire life Alerts for allergies and medical history Record immunizations and prescription medications Store your x-rays, ECGs and laboratory reports Confidential and highly secure system Hospital Notification & Coordination If the patient requires transport to a hospital, the Falck emergency dispatch center will notify the hospital in advance. 4

5 Response Areas Emergency Response Falck is committed to being Sri Lanka s premier provider of out-of-hospital emergency services and has a step by step national expansion plan. Currently, Falck s emergency ground ambulance services are operational in the greater Colombo area. Within Colombo 1-15, Falck s goal is to ensure an emergency response unit is on the scene of all emergencies in fifteen minutes or less. Our ambulances and rapid response motorcycles crews are pre-positioned throughout the response area to ensure the fastest possible response day or night. Scheduled Home and Office Visits 24-hours a day, in the greater Colombo area, Falck offers urgent and scheduled home and office doctor visits. A Sri Lanka Medical Council registered doctor will provide diagnostic services, urgent care, and preventative health screening. 24-hour laboratory sample collection and home or office ECG testing is also available. Requests for an urgent care doctor are prioritized and the closest available doctor is sent to your location immediately. Non-urgent visits are and health screenings are scheduled in advance during two hour time spots. Hospital Transfers Falck provides both urgent and pre-scheduled island-wide hospital to hospital and hospital to home patient transfer services. Depending on the condition of the patient and recommendation of the hospital, Advanced Life Support and Basic Life Support ambulances are available. Air Medical Evacuation Falck's Air Medical Evacuation services are available anywhere in Sri Lanka. This ensures that no matter where you may be traveling in Sri Lanka we will have you covered. Air medical evacuation services are customized for your specific medical requirement and location. Falck s medical crews, trained specifically in air medical services have access to a variety of airplanes and helicopters with different capacities and ranges. Based on your requirement, our team will do the coordination, acquire the appropriate permissions, and then recommend you the best possible option and price quotation. Depending on the aircraft required, aircraft rental fees range from USD $500 to USD $2500 per flight hour. Advanced payment or payment guarantee is required for air medical responses. (Note: all flights are subject to weather conditions and local flight regulations.) 5

6 Current Response Area Map With the positioning of our ambulances in strategic locations within our response area (demarcated in green), our objective is to respond to emergencies within Colombo 1 15 in 15 minutes from the time of the emergency call to our hot-line 1990, and within 30 minutes outside the Colombo city limits (within our response are). The speed of response depends largely on the macro conditions such as bad weather, traffic blocks, etc 6

7 Current Tariff plans Membership fees Individual Household Plan Standard member Premium member (Includes 2 Households) * Covers up-to 10 members in a house hold Rs: 3, / 01 Year Rs: 15, / 01 Year Rs: 4, / 10 Years Non-member rates Emergency Ambulance with doctor (ALS) Rs: 4, Rs: 4, Rs: 7, * Cost includes location to hospital transfer if necessary Emergency Ambulance with EMT (BLS) Rs: 3, Rs: 3, Rs: 5, * Cost includes location to hospital transfer if necessary Urgent doctor visit Rs: 3, Rs: 3, Rs: 7, Scheduled doctor visit Rs: 2, FREE per year Rs: 3, Additional patient charges Rs: Rs: Rs: 1, Home Health Care service visit Rs: 1, (Includes FREE Blood pressure check) Rs: 1, (Includes FREE Blood pressure check) Rs: 2, (Includes FREE Blood pressure check) Health Care services available : Urinary catheter change, Feeding tube change, Nebulisation, IV medication and drips, Vaccinations, Bed sore assessment and treatment, Wound dressings, ECG, Blood sample collection, Physiotherapy assessment and treatment. Charges applicable Charges applicable Charges applicable TRANSPORT Ambulance Transport only. Includes assistance w ith m obility for patients needing w heelchair or stretcher transportation. No assessm ent or treatm ent is provided to the patient. Rs: 1, / 1st hour Rs: for every 1/2 Rs: 1, / 1st hour Rs: for every 1/2 Rs: 2, / 1st hour Rs: 1, for every 1/2 Ambulance Transport with Basic life support. Basic life support - Includes professional care by a certified Em ergency Medical Technician (EMT) w ho can provide basic airw ay care including suctioning, oxygen therapy, m aintainance of saline drip, m onitoring of blood pressure and other vital signs, spinal injury and fracture care. Rs: 3, / 1st hour Rs: 1, for every 1/2 Rs: 3, / 1st hour Rs: 1, for every 1/2 Rs: 5, / 1st hour Rs: 2, for every 1/2 Ambulance Transport with Advanced life support & doctor. Advanced life support - Includes basic life support and SLMC registered em ergency doctor, providing advanced airw ay care and em ergency drug therapy. Rs: 4, / 1st hour Rs: 2, for every 1/2 Rs: 4, / 1st hour Rs: 2, for every 1/2 Rs: 6, / 1st hour Rs: 3, for every 1/2 Island wide Air medical Evacuation Air craft and ground service fees (Non-Emergency only) Call for quotation Call for quotation Call for quotation For Falck - Air Medical team Rs: 50, Rs: 50, Rs: 65, Prices are subject to change w ithout prior notice. Mobile SMS registration is tem porarily unavailable Free offers are applicable one time only. Effective 01st March 2014 Falck [Med1 (Pvt) Limited], 41 Lumbini Avenue Pirivena Road, Ratmalana, Sri Lanka Tel : Fax : E-m ail : Web : Com pany Reg : PV

8 In any Medical Emergency 1990 MED1 (PVT) LIMITED., # 41 Lumbini Avenue Off Pirivena road, Ratmalana, Sri Lanka. Phone: Fax: Web : We are always there! 8

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