Zebra TTP 1020 /TTP Technical Manual. Kiosk Printers P

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1 Zebra TTP 1020 /TTP 1030 Kiosk Printers Technical Manual P

2 2009 ZIH Corp. The copyrights in this manual and the software and/or firmware in the printer described therein are owned by ZIH Corp. Unauthorized reproduction of this manual or the software and/or firmware in the printer may result in imprisonment of up to one year and fines of up to $10,000 (17 U.S.C.506). Copyright violators may be subject to civil liability. This product may contain ZPL, ZPL II, and ZebraLink programs; Element Energy Equalizer Circuit; E 3 ; and Monotype Imaging fonts. Software ZIH Corp. All rights reserved worldwide. ZebraLink and all product names and numbers are trademarks, and Zebra, the Zebra logo, ZPL, ZPL II, Element Energy Equalizer Circuit, and E 3 Circuit are registered trademarks of ZIH Corp. All rights reserved worldwide. All other brand names, product names, or trademarks belong to their respective holders. For additional trademark information, please see Trademarks on the product CD. Proprietary Statement This manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries ( Zebra Technologies ). It is intended solely for the information and use of parties operating and maintaining the equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to any other parties for any other purpose without the express, written permission of Zebra Technologies. Product Improvements Continuous improvement of products is a policy of Zebra Technologies. All specifications and designs are subject to change without notice. Liability Disclaimer Zebra Technologies takes steps to ensure that its published Engineering specifications and manuals are correct; however, errors do occur. Zebra Technologies reserves the right to correct any such errors and disclaims liability resulting therefrom. Limitation of Liability In no event shall Zebra Technologies or anyone else involved in the creation, production, or delivery of the accompanying product (including hardware and software) be liable for any damages whatsoever (including, without limitation, consequential damages including loss of business profits, business interruption, or loss of business information) arising out of the use of, the results of use of, or inability to use such product, even if Zebra Technologies has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. P TTP 1020 /TTP 1030 Technical Manual 03/03/2009

3 Contents 1 Introduction About This Manual Updating Contacts Product Presentation Status Indicator Feed-forward (FF) Button Installation Installation Considerations Electrostatic Discharges, and Earth Currents Ambient Light Connecting to the Computer TTP TTP Connecting the Power Making a Test Printout Installing a Printer Driver Installing a Paper-near-end Sensor (Option) Installing an Output Nozzle (Option) Operation Installing a Paper Roll Clearing Paper Jams Self-Test Printout Hex-dump Mode /03/2009 TTP 1020 /TTP 1030 Technical Manual P

4 4 Contents 5 Programming Text Oriented Driver Oriented Summary of Control Codes and Escape Sequences Software Command Syntax Page Setup Commands Black-mark (Top-of-Form) Commands Text Commands Barcode Commands Graphics Commands Print Commands Cut and Present Commands System-related Commands Status Reporting Commands Status Reporting Parameter Settings Firmware 2.10 and Higher Aligning Preprint and Thermal Print Commands Used with the Black-mark Black-mark Sensing from Within Windows Interfaces Parallel Interface (TTP 1020) Error Signaling Differences Between the Modes Negotiation Serial (TTP 1030) Setup Options USB (TTP 1030) Specifications Print Data Text Modes (Non-Windows Applications) Basic Character Set Paper Handling Printer Dimensions Environmental Conditions Standards and License Emission Safety Miscellaneous P TTP 1020 /TTP 1030 Technical Manual 03/03/2009

5 Contents 5 Paper Specification General Thermal Coating Paper Dimensions Preprinting Perforation Ordering Number List Printer Assembly Options Power Supply Units Roll Holders Maintenance Fault Finding Cleaning the Print Head Removal Cleaning Replacement Disassembly Printer Module Control Board Cutter Cutter Motor/Sensor Assembly Presenter Replacement Parts Replacement Modules Final Assembly Presenter Module with Motor, Sensor, Cable & Connector Cutter Motor/Sensor Assembly Cutter Electric Cutter without Motor and Sensor Print Module TTP 1020, and , Print Module TTP Firmware Loading Firmware History Index /03/2009 TTP 1020 /TTP 1030 Technical Manual P

6 6 Contents Notes P TTP 1020 /TTP 1030 Technical Manual 03/03/2009

7 1 Introduction About This Manual This manual contains the information required to install the printer and to run it from a host computer such as a PC. Programming on page 25 gives the applicable control-codes and escape-sequences supported by the printer processor firmware. Other chapters of the manual contain information about the printer error codes, communications parameters, test print functions, specifications of the parallel interface, etc. Updating This manual will be updated as, from time to time, printer functions and features may be added or amended. You will always find the latest edition on our web site (http://www.zebra.com). If you require functions not found in the manual edition at your disposal, you are welcome to consult one of our representatives for information. 03/03/2009 TTP 1020 /TTP 1030 Technical Manual P

8 8 Introduction Contacts Contacts Technical Support via the Internet is available 24 hours per day, 365 days per year. Web Site: Back Technical Library: address: Subject line: list Self Service Knowledge Base: Online Case Registration: Which Department Do You Need? The Americas Europe, Africa, Middle East, India Asia Pacific Regional Headquarters Zebra Technologies International, LLC 333 Corporate Woods Parkway Vernon Hills, IL U.S.A. T: Toll-free F: Zebra Technologies Europe Limited Dukes Meadow Millboard Road Bourne End Buckinghamshire, SL8 5XF United Kingdom T: +44 (0) F: +44 (0) Zebra Technologies Asia Pacific Pte. Ltd. 120 Robinson Road #06-01 Parakou Building Singapore T: F: Technical Support For questions on the operation of Zebra equipment and software, please call your distributor. For additional assistance, contact us. Please have your model and serial numbers available. T: ASK ZEBRA ( ) F: Hardware: Software: Kiosk printers: T: E: T: +44 (0) F: +44 (0) E: T: F: E: China: All other areas: Repair Service Department For back-to-base service and repair. T: ASK ZEBRA ( ) F: E: To request a repair in the U.S., go to T: +44 (0) F: +44 (0) New requests: Status updates: T: F: E: China: All other areas: Technical Training Department For Zebra product training courses. T: T: F: E: T: +44 (0) F: +44 (0) E: T: F: E: China: All other areas: Inquiry Department For product literature and distributor and dealer information. T: ASK ZEBRA ( ) E: T: +44 (0) F: +44 (0) E: E: China: All other areas: Customer Service Department (US) Internal Sales Department (UK) For printers, parts, media, and ribbon, please call your distributor or contact us. T: ASK ZEBRA ( ) E: T: +44 (0) F: +44 (0) E: T: F: E: China: All other areas: Key: T: Telephone F: Facsimile E: P TTP 1020 /TTP 1030 Technical Manual 03/03/2009

9 2 Product Presentation Figure 1 Printer exterior, rear view Paper release lever Feed-forward button Status indicator 24V Indicator 5V indicator (voltage generated on controlboard) Power connector (J5) Paper-near-end sensor (optional) connector (J10) Presenter module Cutter module (inside) Print module (inside) Interface connector(s) Control board (inside) SW98015 The TTP 10X0 is a kiosk/receipt printer using direct thermal printing. The print speed is up to 100 mm per second. 03/03/2009 TTP 1020 /TTP 1030 Technical Manual P

10 10 Product Presentation Status Indicator The printer has an integrated control board. The TTP 1020 communicates with the host computer through an IEEE-1284 bi-directional parallel port. The TTP 1030 communicates with the host computer through an RS-232 serial interface or an USB port. Drivers are available for Windows and Linux, and the printer is compatible with the Plug and Play standard. It is also possible to address the printer directly from the kiosk software without using Windows. The loop generating presenter mechanism handles documents of various lengths. It holds the receipt until printed, then cuts and presents the complete receipt to the customer. A flip-up printer mechanism gives the operator access to the paper path, and print head, for maintenance purposes. Status Indicator The yellow status indicator has several functions: ON constantly the printer is operational Blinks, pauses, blinks indicates non-severe error. The number of blinks reflects the error code: Number of Error code blinks 1 Presenter jam 2 Cutter stuck 3 No paper at head 4 Head up 5 Paper-feed error 6 Temp error Flashes rapidly indicates severe error. The printer must be reset to be operable again. Hold down the feed-forward button and the number of blinks will reflect the error code. Feed-forward (FF) Button When you insert the paper through the paper entry the printer will feed it forward, cut and eject a receipt, then switch to on-line mode. Use the feed-forward button if you want to advance the paper forward further. To feed paper: 1. Press and hold the button, paper-feed starts. 2. Release the button to stop paper feed. You can also use the feed-forward button to print a self-test receipt. See Making a Test Printout on page 17. P TTP 1020 /TTP 1030 Technical Manual 03/03/2009

11 3 Installation Installation Considerations The TTP 10X0 printer should be installed in some kind of enclosure such as a self-service kiosk. The illustration below gives an example of a printer-mounting shelf. See also Printer Dimensions on page /03/2009 TTP 1020 /TTP 1030 Technical Manual P

12 12 Installation Installation Considerations Figure 2 Example of a simple shelf for fastening a standard printer (without output nozzle and roll holder), using keyholes and a leaf spring retainer 1.5 mm Leaf spring mm 132 mm 90.8 mm 10 mm 12 mm Min. 100 mm 68 mm 6.5 mm Center 10 mm 20 mm 44 mm 10 mm 11 mm Add material for corner radius Additional space is required for paper replenishment and paper jam removal. Consider mounting the printer on a movable platform so that the printer can be maintained outside the printer enclosure. P TTP 1020 /TTP 1030 Technical Manual 03/03/2009

13 Installation Installation Considerations 13 Electrostatic Discharges, and Earth Currents Preventing ESD and earth currents from affecting the printer operation requires proper connection of the printer chassis to protective earth through a mounting platform or through a separate earth conductor. Ambient Light There is an optical sensor just inside the paper exit at the front of the printer. To ensure proper printer operation, design the printer enclosure so that it prevents direct sunlight or light from indoor lamps from reaching the sensor through the paper exit. 03/03/2009 TTP 1020 /TTP 1030 Technical Manual P

14 14 Installation Connecting to the Computer Connecting to the Computer Caution Using a non-approved cable with the printer may void the FCC and other EMC approvals of the printer. TTP 1020 Connect the printer to the parallel port of the computer to be used. Connector J7 is an IEEE-1284 type C, 36-pole mini Centronics, with clip latches. See Table 12, USB Connector (J13) Pin Assignment on page 74. Use only certified cables marked IEEE See Ordering Number List on page 84 for Zebra ordering number. You can also use commercially available cables such as AMP Figure 3 IEEE-1284 cable with type A and type C connectors TTP 1030 Using the USB Interface Connect the printer to the USB port of the computer, or the USB hub to be used. USB connectors can be recognized by the following symbol:. Connector J7 is a 4-pin USB type B connector. See Table 12, USB Connector (J13) Pin Assignment on page 74 for pin assignment. P TTP 1020 /TTP 1030 Technical Manual 03/03/2009

15 Installation Connecting to the Computer 15 A suitable cable is available from Zebra, see Ordering Number List on page 84 for ordering number. You can also use commercially available cables such as AMP Figure 4 USB cable with type A and type B connectors Using the Serial Interface Connect a null modem cable between J 6 on the printer and the computer to be used. A suitable cable is available from Zebra, see Ordering Number List on page 84for ordering number. Note The cable for other Zebra products like the TTPM2, CPM, TTP101 and TTP5000 series, is NOT compatible with this cable. Figure 5 Serial interface cable. The printer can use dashed leads in non- Windows systems. Dotted leads are not connected in the printer. To be able to connect the cable in any direction, make symmetrical cables. 5 PC Female GND RxD TxD RI DSR CTS DTR RTS DCD GND RxD TxD RI DSR CTS DTR RTS DCD Printer Female /03/2009 TTP 1020 /TTP 1030 Technical Manual P

16 16 Installation Connecting the Power Connecting the Power Are you using a Zebra power supply unit? If No Yes Then a. Connect the voltages according to the following illustration. b. At the printer end of the cable, use an AMP Mate-N-Lok connector housing and two contact-sockets. a. Make sure the line voltage selector on the power supply is set to your local line voltage (only PSU ). b. Connect the cable from the power supply to J5. c. Connect the power cable to the line outlet. d. Apply power to the printer. Note The protective ground and the 24V ground must be separated in the power supply to avoid ground loops! Table 1 Power connection AMP No AMP No GND +24 V Table 2 Current consumption Print mode Idle Standard text printing All black printing Current 150 ma 4.5 A average 6A P TTP 1020 /TTP 1030 Technical Manual 03/03/2009

17 Installation Making a Test Printout 17 Making a Test Printout You can make a self-test printout if you want to verify that the printer operates correctly. See Self-Test Printout on page 23. Installing a Printer Driver Printer drivers are available on the Zebra web site Please follow the installation instructions that accompany the drivers. Installing a Paper-near-end Sensor (Option) A paper-near-end sensor alerts the system when a certain length of paper remains on the roll. The purpose of this sensor is to get an early alert so that you can replace the paper roll in time in remotely located kiosks. Paper roll holders supplied by Zebra are equipped with paper-near-end sensors. Just connect the cable to connector J10 at the back of the printer; see Figure 1, Printer exterior, rear view, on page 9. Figure 6 Paper-near end sensor connection Paper roll New Paper-nearend sensor J PL SENSE +5 Near end Roll holder shaft ohm Sharp GP2S uf SW97081A 03/03/2009 TTP 1020 /TTP 1030 Technical Manual P

18 18 Installation Installing an Output Nozzle (Option) Installing an Output Nozzle (Option) An optional black, plastic output nozzle makes it easier to get a good-looking bridge between the printer and the kiosk housing. See Options on page 84. Fasten it with four screws in the printer front according to the drawing below. Figure 7 Measurements drawing of output nozzle M3x10 screws, 2 pcs M3 nuts, 2 pcs Lock with Loctite M3x5 screws, 2 pcs Lock with Loctite measurements are in mm 17 SW9803 P TTP 1020 /TTP 1030 Technical Manual 03/03/2009

19 4 Operation 03/03/2009 TTP 1020 /TTP 1030 Technical Manual P

20 20 Operation Installing a Paper Roll Installing a Paper Roll 1. Turn the new paper roll as shown. The paper should be inserted into the printer with the temperature-sensitive side up. Figure 8 Turn the paper roll so that the paper leaves the roll from the top 2. Tear off approximately 0.5 m from the new paper roll. Caution The above step is important since the outer end of the paper is usually fixed to the roll with some type of glue or self-adhesive substance that might otherwise cause paper jam or even print head damage. Figure 9 Tear off 0.5 m from the new paper roll 3. Make sure the printer is turned ON. P TTP 1020 /TTP 1030 Technical Manual 03/03/2009

21 Operation Installing a Paper Roll Insert the paper through the opening at the back of the printer. The printer will now feed, cut and eject a receipt, and then automatically go on-line. Figure 10 Insert the new paper 03/03/2009 TTP 1020 /TTP 1030 Technical Manual P

22 22 Operation Clearing Paper Jams Clearing Paper Jams Should a paper jam occur, follow the procedure below: 1. Tear off the paper close to the paper roll. 2. Flip back the printer mechanism. Figure 11 Flip the printer mechanism open 3. Lift the print head by pushing the paper release lever towards the paper entry. 4. Remove any paper trash by gently pulling the paper forwards, out of the printer. Figure 12 Remove paper jam P TTP 1020 /TTP 1030 Technical Manual 03/03/2009

23 Operation Self-Test Printout 23 Self-Test Printout Is a power button available for the printer? If No Yes Then a. Lift the printhead. b. Hold the FF-button pressed while lowering the head. c. An auto load of paper will be done, and then a self-test printout will be printed. a. Remove power from the printer. b. Hold the feed-forward button depressed while powering ON the printer. Keep the button depressed for at least 5 seconds. c. The above step produces a printout showing the firmware program version and date, hardware revision number, serial number of the control board, name of the font used on the test printout and the burn time used by the print head. d. Each successive press of the button will produce a test printout. e. Remove and then reapply power to the printer again to exit self-test mode. 03/03/2009 TTP 1020 /TTP 1030 Technical Manual P

24 24 Operation Hex-dump Mode Hex-dump Mode When faultfinding the system, a printout of all data transferred to the printer in invaluable. (Added in firmware version 2.10) 1. Remove power from the printer.. 2. Lift the print head by pushing the paper release lever towards the paper entry. 3. Hold the feed-forward button depressed while applying power to the printer. Keep the button depressed for at least 5 seconds. 4. Release the form-feed button. The printer is now in a HEX-dump mode and all on-line communication is printed in both HEX format and ASCII character format. The printed lines are 8 characters long, each representation printed using character set 0. If the last line to be printed in HEX mode contains fewer than 8 characters, the line is not automatically printed. A short press on the feed-forward button will print the last, incomplete line. Exit from HEX dump mode by removing power from the printer. P TTP 1020 /TTP 1030 Technical Manual 03/03/2009

25 5 Programming There are two completely different ways of setting up the receipt: Text oriented and driver oriented style. 03/03/2009 TTP 1020 /TTP 1030 Technical Manual P

26 26 Programming Text Oriented Text Oriented The receipt can be seen as the page of a simple word processor. You send text and graphics to the printer, which prints the information in the same sequence as the data is received. Design features are limited to the font stored in the PROM of the printer. Text and graphics can also be printed in landscape orientation. There are two text cursors, one for portrait, and one for landscape. The start positions of the cursors are the upper left corner for the portrait cursor, and the upper left corner for the landscape cursor, see Figure 13, Ticket styles, on page 27. You can switch between these cursors at any time, the cursor will retain its last position on the ticket. P TTP 1020 /TTP 1030 Technical Manual 03/03/2009

27 Programming Driver Oriented 27 Driver Oriented When a Windows driver is used, you can use any Windows program to design the ticket with text, graphics, bar codes or whatever you want to print and in any orientation you want. The Windows driver issues all the necessary commands. Only the cut-and-present and blackmark commands need to be specified by the programmer. Figure 13 Ticket styles Text receipt Driver (Windows) receipt Bar codes can be added. Text text text text text text text text text text Text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text Text text text text text text text text text text Text text text text text text text text text text Text can be printed in any orientation, font, and size. Lines can be added. Graphics can be rotated, color images converted to gray scale, etc. Sw /03/2009 TTP 1020 /TTP 1030 Technical Manual P

28 28 Programming Summary of Control Codes and Escape Sequences Summary of Control Codes and Escape Sequences You need not use the programming commands when you print through a Windows printer driver. Note Text commands were added in firmware release Table 3 Control codes & escape sequences in alphabetical order Command Hex Decimal Function Page BS Backspace page 38 CAN Cancel page 38 CR 0D 013 Carriage return page 38 ENQ Clear presenter page 48 ESC ACK n 1B 06 n Set acknowledge marker page 55 ESC! n 1B 21 n Select font page 35 ESC & 4 1B Store current parameter values in flash PROM page 48 ESC & 6 n 1B n n Calibrate eject length page 49 ESC & F 1B page 49 ESC & P n v 1B n v n v Set parameter value page 49 ESC? 1B 3F Reset (full) page 48 1B Reset (initialize) page 48 ESC 3 n 1B 33 n Line spacing page 39 ESC b 0 x1 x2 y1 y2 1B 62 n n Print bitmap at XY position page 43 ESC B n 1B 42 n n Bold ON/OFF page 35 ESC BC 1B Barcode Clear page 41 ESC BS n1-n11 1B n1-n n Barcode Specify page 41 ESC BW n1 nn 1B n1-nn n Barcode Write page 42 ESC c n 1B 63 n n Variable page length ON/OFF page 31 ESC C n1 n2 1B 43 n1n n1 n2 Page length page 30 ESC d n 1B 64 n n Make n line feeds page 39 ESC ENQ 01 1B Status enquiry, general page 50 ESC ENQ 02 1B Paper-near-end enquiry page 51 ESC ENQ 04 1B Fonts enquiry page 51 ESC ENQ 06 1B Status report page 52 ESC ENQ 07 1B Firmware version enquiry page 53 ESC ENQ 09 1B Serial number enquiry page 53 ESC ENQ 10 1B 05 0A Control board revision enquiry page 53 ESC ENQ 11 1B 05 0B Head temperature enquiry page 54 P TTP 1020 /TTP 1030 Technical Manual 03/03/2009

29 Programming Summary of Control Codes and Escape Sequences 29 Command Hex Decimal Function Page ESC ENQ 99 1B Request device ID ESC ENQ P n 1B Parameter setting data enquiry page 54 ESC f n 1B 66 n n Presenter loop ON/OFF/length page 48 ESC F n1..nx NUL 1B 46 n1...nx n...nx 000 Set horizontal tabs page 40 ESC FF n 1B 0C n n Eject (run presenter) page 47 ESC h n 1B 68 n n Set multiple-height print page 36 ESC i n 1B 69 n n Italics ON/OFF page 36 ESC J n 1B 4A n n Paper advance page 45 ESC j n 1B 6A n n Paper reverse page 45 ESC M n1 n2 1B 4D n1n n1 n2 Black mark definition page 32 ESC N n 1B 4E n n Text alignment page 35 ESC NUL 1B Load firmware page 49 ESC o n 1B 6F Text orientation page 34 ESC p 1B Print page 44 ESC q n 1B 71 n n Print contrast adjustment page 46 ESC r 1B Print ruler line page 43 ESC RS 1B 1E Cut only, no eject page 47 ESC s n 1B 73 n n Send dot line page 42 ESC t n 1B 74 n n Print text at XY position page 37 ESC T n 1B 54 n n Reversed text ON/OFF page 36 ESC u n 1B 75 n n Underline ON/OFF page 36 ESC w n 1B 77 n n Set multiple-width print page 37 ESC V n 1B 56 n n Print speed adjustment page 45 ESC X n1 n2 1B 58 n1 n n1 n2 Sense black-mark position page 32 ESC x n1 n2 1B 78 n1 n n1 n2 Set internal black-mark counter page 33 ESC Z 1B 5A Go to next top of form page 33 FF 0C 012 Form feed page 45 HT Horizontal tabulation page 39 LF 0A 010 Linefeed page 38 RS 1E 030 Cut and eject paper page 47 US 1F 031 Partial cut page 47 Note In all responses from the printer the most significant byte (MSB) is transmitted first. 03/03/2009 TTP 1020 /TTP 1030 Technical Manual P

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