Local Carriers Can Offer Big Time Data Services

Size: px
Start display at page:

Download "Local Carriers Can Offer Big Time Data Services"

Transcription

1 Local Carriers Can Offer Big Time Data Services Meeting the Challenges of Ever Changing Data Demands and Doing It With Hometown Friendly Service By: Brent Wehner Sales Manager, Thumb Cellular

2 About Thumb Cellular Thumb Cellular is a privately owned cellular company with corporate headquarters in Pigeon, MI. Thumb Cellular has a license to sell cellular service in RSA 10 (Huron, Tuscola and Sanilac counties) in the Thumb of Michigan. Population Served: 135,000 Employees: 40 Service: CDMA voice service, CDMA EVDO Rev. A Data Network Sister Companies: AVCI.net (Wireless Broadband), Pigeon Telephone (Landline phone service), AVBI (LTE service in Northern lower Michigan)

3 Getting on the Data Bandwagon If your company is launching new data services or devices, there is much work to be done before Customer # 1 walks through the door. We will discuss data support for your customers from beginning to end on the following devices: PDA s Air Cards Home Internet Routers We ll talk about how to get your employees as knowledgeable as possible and how they can be your best asset in successfully launching new data products. We ll give you tips/tricks on best practices in data support and ways you can show your customers that YOU ARE the best option in data. We ll develop an escalation plan that you can take back with you and begin implementing. Q & A.

4

5 The Most Important Thing is The Team, The Team, The Team When we arrived back from Waterloo, Canada in August of 2009, and knew we were going launch BlackBerry in April of 2010, we decided we had to put together a team of individuals that could lead us into this new venture. Pick a Leader Good organization Intelligent Committed to Excellence Potentially someone that isn t in a management, leadership role currently The Team Pick various staff from different offices in your organization Make sure they work in different areas of the company Admin Sales Customer Service Technical Call Center

6 You ve Got the Team Now Get to Work Your team needs to develop a thorough and detailed plan that begins with them and ends with back end support for customers long after they ve been using the devices. Items include but are not limited to: How are we going to train ourselves? Are there online training courses? BlackBerry offers both Sales and Technical Courses online If not, where can we get information? How do we develop our training course?

7 You ve Got the Team Now Get to Work How do we get this information out to staff? Is it all electronic? Are we going to have staff meetings or training sessions? Is the training individual or as a group? Who s in charge? Will there be one leader or several? Develop timelines for staff having to know the information Are there incentives or other spiffs for those that do the best? How do we get devices into the hands of our staff?

8 Our Story Once our BlackBerry Team was assembled, we did the following: We reviewed the BlackBerry training online, and developed some mandatory courses for all sales and customer service employees. We included both Sales and Technical Training Some of these courses were optional for Admin Staff that might only answer the phone We created a timeline for them to have the classes completed, and our Team Leader provided regular updates for all both as a reminder for those that needed to finish up their training, as well as a pat on the back for those that were complete.

9 Our Story We got devices in the hands of our employees. If they were going to sell a BlackBerry, answer a question about a BlackBerry, repair a BlackBerry, or even say the word BlackBerry, we gave them a device to use. This was the single best thing we did. With RIM, there are many ways you can get devices: Test Devices Seed Stock Half Cost Units Full Priced Retail Units

10 Our Story Be Smart Develop a pool of devices that can be passed from employee to employee, so each gets to try different models. Get them into the hands of your IT folks and other very technical employees and ask them to break them. Let them see what they can do. Utilizing the devices and going through the training courses gives them both sides of the data experience learning about what a smart phone can do and really seeing it happen. Any online videos or tutorials that might be available can also be a big help in training employees.

11 Training Complete Have a party Vegas Night

12

13 It s s Time To Sell Once your training is complete, and it s time to launch commercially, are you ready? A smart phone sale takes significantly longer than a normal phone sale. How can I prepare my reps? What should they show the customer? How should they show the customer the devices? What questions should you anticipate the customer to have? What if they ask me a question I don t know? How do I teach my customer what they want to know in the short period of time I have with them? Don t assume that only really technical customers or big business owners will want a smart phone you will be surprised!

14 Selling and Supporting All at Once Have live devices that the customer can touch and feel so they understand what they re getting Ask them about their interests and show them how it works on the device , Facebook, Twitter, Web Browsing Once the customer commits to a device, make sure that in addition to transferring their contacts and setting up their voice mail, your reps also: Set up their (at least one account) Visit App World or Google Marketplace Possibly set up an app for them Facebook, BlackBerry Messenger Ask them what else they might use You want to create a stickiness with the customer and their new device, so the more you can set up for them, the more likely that customer is to be happy with their purchase.

15 And Don t t Forget No matter what it takes, make sure you stress to the customer, insist that they do this, even beat them until they agree: BACK UP YOUR INFORMATION FROM YOUR DEVICE ON YOUR HOME COMPUTER Ok, Ok, I ll back up my BlackBerry as soon as I get home Back up your device

16 If You Sell Them, You Must Support Them Developing an After The Sale Support Plan Tier I. If you ve got employees using, selling and explaining smart devices on a daily basis, they become your Tier I support. Basic questions/trouble shooting might include device issues (freezing up, bad ports), downloadable apps not working correctly or integration of a calendar using Microsoft Outlook. Remember by setting up a customer s , voice mail and contacts prior to them leaving your store, you will eliminate many follow up calls. Also remember with a smart device there are many more things you need to check, i.e. network issue, billing issue, AAA issue, device issue. Set a goal to get first call or first contact resolution!!!

17 If You Sell Them, You Must Support Them Developing an After The Sale Support Plan Tier II. You may have some individuals that really take an interest in smart devices. It might be your smart phone team (simply because they ve learned so much in going through the training, or it might be more technical folks that just like new devices. These folks become your Tier II support. Possible items they will troubleshoot might be third party applications, tethering devices, or setting up BES Express (if a BlackBerry).

18 If You Sell Them, You Must Support Them Developing an After the Sale Support Plan Tier III. This level could come in a couple of different forms. If you have a Data Ops department, they might be your Tier III support. Items they might help you with include advance instructions with tethering or setting up a WiFi Hotspot, VPN connectivity (if supported) and sending out updated PRL/PRI updates that may be necessary. In lieu of this or as a further step, a third party data support company (such as Mission Critical Wireless) might be an option. They handle advanced support as well as data questions that your staff might not know.

19 If All Else Fails Don t forget the age old trick that can fix almost anything Take the battery out and reset the phone.

20 A Helping Hand Here are some sites that might be useful to both you and your employees, as well as some sites you can give customers to utilize. For Staff Only. Training and resources. Must have login credentials. For anyone. Help forums, device info and specs. For Staff Only. Training and resources. Must have log in credentials. For anyone. Help forums, device info and specs. Another great way to get information out is to utilize a FAQ s section on your own company website.

21 Air Cards Tips and Tricks for Selling and Supporting Air Cards Make sure staff have familiarity with all supported version of Windows Operating Systems, as well as Mac s. Having Staff install the air card whenever possible (either in an office or at the customer location) will potentially save many support questions later. Are you only selling internet access? If so, make sure the customer understands they need to get their own address, etc If a sales rep. is installing an air card at a customer location, have them do a survey to determine if coverage is good enough to utilize the air card. Again, this will save much troubleshooting later. Consider having customer sign a waiver prior to installing the air card. Contrary to what the customer believes, many issues with speeds following installation could be the result of computer malfunctions not the air card.

22 Residential Internet Service Thumb Cellular also offers home internet service utilizing the MV 440 from Axesstel. This product offers 3G data speeds and also has a built in router. Everyone of these is installed by one of our outside sales reps to ensure solid EVDO coverage prior to signing up the customer. These devices support both ethernet connectivity or WiFi connectivity, so when troubleshooting make sure which connections aren t working. Slow speeds could also mean computer issues. Is everything accurate in AAA, billing, etc??? FAQ s on our website, as well as You Tube videos explaining tips/tricks of this device are very helpful.

23 Thank You

GE T Connected @ Northwestern University. Your guide to computers, e-mail, networking, and technology on campus.

GE T Connected @ Northwestern University. Your guide to computers, e-mail, networking, and technology on campus. 2013 GE T Connected @ Northwestern University Your guide to computers, e-mail, networking, and technology on campus. NORTHWESTERN UNIVERSITY INFORMATION TECHNOLOGY ABOUT Get Connected This booklet contains

More information

Welcome to Fetch TV. Welcome 3. Connect Fetch TV to your home Wi-Fi 4. Tips to improve Wi-Fi in your home 8. Can t connect to Wi-Fi 10

Welcome to Fetch TV. Welcome 3. Connect Fetch TV to your home Wi-Fi 4. Tips to improve Wi-Fi in your home 8. Can t connect to Wi-Fi 10 Wi-Fi User Guide Welcome to Fetch TV Welcome 3 Connect Fetch TV to your home Wi-Fi 4 Tips to improve Wi-Fi in your home 8 Can t connect to Wi-Fi 10 Advanced Wi-Fi troubleshooting 1 Welcome This guide will

More information

Lync 2010 June 2012 Document S700

Lync 2010 June 2012 Document S700 Lync 2010 June 2012 Document S700 Contents Introduction to Lync 2010... 3 Instant Messaging and Presence Status... 3 Presence... 3 Contact Management... 3 Instant Messaging... 3 Conversation history...

More information

platforms Android BlackBerry OS ios Windows Phone NOTE: apps But not all apps are safe! malware essential

platforms Android BlackBerry OS ios Windows Phone NOTE: apps But not all apps are safe! malware essential Best Practices for Smartphone Apps A smartphone is basically a computer that you can carry in the palm of your hand. Like computers, smartphones have operating systems that are often called platforms.

More information

5 Things Customers Should Know

5 Things Customers Should Know 1 Product & Service Guide Now, with, you will be able to get the ultimate mobile web experience without compromising your communication needs. 5 Things Customers Should Know 1. Combination QWERTY keyboard

More information

Calendar setup for administrators

Calendar setup for administrators Calendar setup for administrators In this guide 1. Tailor calendar sharing settings 2. Import your old calendar 3. and other resources 4. Set up business essentials What you ll need A Google Apps administrator

More information

THIS HAD BETTER BE GOOD

THIS HAD BETTER BE GOOD THIS HAD BETTER BE GOOD A nd trust me, it is. What would you think if I told you that you can make an international call of high quality sound, and it would cost you nothing? I know, it sounds like one

More information

4 Setting up Broadband 10 Setting up Fibre Broadband 16 Moving from Broadband to Fibre Broadband

4 Setting up Broadband 10 Setting up Fibre Broadband 16 Moving from Broadband to Fibre Broadband To make your life easier, we ve already set-up your Bright Box wireless router so it will connect to the internet once your broadband is ready. Simply plug it in and connect your device. If you d like

More information

SPOK MOBILE USER FAQS

SPOK MOBILE USER FAQS SPOK MOBILE USER FAQS Installation and Registration What is my username and password? There are a few passwords that you will need to know to install, register, and use Spok Mobile: To download Spok Mobile

More information

How Top Home Improvement Pros Boost their Bottom Line:

How Top Home Improvement Pros Boost their Bottom Line: How Top Home Improvement Pros Boost their Bottom Line: Manage and Track Your Leads to Win More Deals and Earn More Profit CONTENTS PART I: MISSING PUZZLE PIECES PART II: HOW TO NURTURE YOUR LEADS CONCLUSION

More information

Internet and Email Help. Table of Contents:

Internet and Email Help. Table of Contents: Internet and Email Help The following tips are provided to assist you in troubleshooting and managing your Plex Internet and email services. For additional issues or concerns, you may also call our Product

More information

High Speed Internet - User Guide. Welcome to. your world.

High Speed Internet - User Guide. Welcome to. your world. High Speed Internet - User Guide Welcome to your world. 1 Welcome to your world :) Thank you for choosing Cogeco High Speed Internet. Welcome to your new High Speed Internet service. When it comes to a

More information

Travel agents guide to SMS messaging. How to use SMS messaging for marketing, booking, and customer support

Travel agents guide to SMS messaging. How to use SMS messaging for marketing, booking, and customer support Travel agents guide to SMS messaging How to use SMS messaging for marketing, booking, and customer support Why should you use SMS messaging? When was the last time you didn t have your mobile? Chances

More information

User s Manual For Chambers

User s Manual For Chambers Table of Contents Introduction and Overview... 3 The Mobile Marketplace... 3 What is an App?... 3 How Does MyChamberApp work?... 3 How To Download MyChamberApp... 4 Getting Started... 5 MCA Agreement...

More information

Outlook Plugin. What is MangoApps for Outlook?

Outlook Plugin. What is MangoApps for Outlook? MangoApps for Outlook Plugin Windows - MangoApps for Windows is a single app that integrates Messenger, Outlook and Office Plugins into one unit and combines it with the secure, robust document management

More information

SwannEye HD Security Camera Wi-Fi Connections Quick Setup Guide. Welcome! Lets get started.

SwannEye HD Security Camera Wi-Fi Connections Quick Setup Guide. Welcome! Lets get started. EN SwannEye HD Security Camera Wi-Fi Connections Quick Setup Guide Welcome! Lets get started. 1 1 Introduction 1 2 3 4 Congratulations on your purchase of this SwannEye HD Wi-Fi Security Camera from Swann!

More information

Using Microsoft Lync for Web Conferencing, Training & Support

Using Microsoft Lync for Web Conferencing, Training & Support Using Microsoft Lync for Web Conferencing, Training & Support A Demonstration of Lync Features 28 May 2014 What is Lync? Microsoft Lync is a communications and collaboration tool available to Exchange

More information

Daylite Server Admin Guide (Dec 09, 2011)

Daylite Server Admin Guide (Dec 09, 2011) Daylite Server Admin Guide (Dec 09, 2011) Table of contents Objective 3 Audience 3 Overview 4 Setting up the Daylite Server Admin 5 Database Security 16 Further reading 19 Help and other resources 21 2

More information

SMS Messaging Guide for Schools, Universities, and Educational Professionals

SMS Messaging Guide for Schools, Universities, and Educational Professionals SMS Messaging Guide for Schools, Universities, and Educational Professionals How to use SMS messaging to grow your business while saving time, money and aggravation Why should you use SMS messaging? When

More information

e-safety for Parents

e-safety for Parents e-safety for Parents Helenswood Academy Published June 2014 1 Contents Introduction 4 The Web 5 Children online 6 Friends of your child 7 Information about your child 8 Ownership of your child s technology

More information

Quick Start Guide For Vera Advanced Home Security Solution

Quick Start Guide For Vera Advanced Home Security Solution Quick Start Guide For Vera Advanced Home Security Solution Congratulations on Your Purchase of the Vera Advanced Home Security Solution You ve taken the first step to begin enjoying the ease, convenience

More information

Conducting Virtual Meetings

Conducting Virtual Meetings Page 1 oovoo Chat & Video Conferencing Information gathered by, International Faculty 2013 Faculty Training General Information What can I do with oovoo? oovoo offers free high quality video chat and instant

More information

ONLINE ACCOUNTABILITY FOR EVERY DEVICE. Quick Reference Guide V1.0

ONLINE ACCOUNTABILITY FOR EVERY DEVICE. Quick Reference Guide V1.0 ONLINE ACCOUNTABILITY FOR EVERY DEVICE Quick Reference Guide V1.0 TABLE OF CONTENTS ACCOUNT SET UP Creating an X3watch account DOWNLOADING AND INSTALLING X3WATCH System Requirements How to install on a

More information

RingCentral Office@Hand from AT&T Desktop App for Windows & Mac. User Guide

RingCentral Office@Hand from AT&T Desktop App for Windows & Mac. User Guide RingCentral Office@Hand from AT&T Desktop App for Windows & Mac User Guide RingCentral Office@Hand from AT&T User Guide Table of Contents 2 Table of Contents 3 Welcome 4 Download and install the app 5

More information

Vodafone multitxt Outlook Mobile Services (OMS)

Vodafone multitxt Outlook Mobile Services (OMS) Vodafone multitxt Outlook Mobile Services (OMS) Microsoft Outlook 2007+ Mobile Service (OMS) Sending messages Replies FAQs 2 3 5 6 1 Microsoft Outlook 2007+ Mobile Service (OMS) Outlook Mobile Service

More information

5 - Low Cost Ways to Increase Your

5 - Low Cost Ways to Increase Your - 5 - Low Cost Ways to Increase Your DIGITAL MARKETING Presence Contents Introduction Social Media Email Marketing Blogging Video Marketing Website Optimization Final Note 3 4 7 9 11 12 14 2 Taking a Digital

More information

User Guide. Overdrive Pro 3G/4G Mobile Hotspot. by Sierra Wireless. www.sprint.com

User Guide. Overdrive Pro 3G/4G Mobile Hotspot. by Sierra Wireless. www.sprint.com User Guide Overdrive Pro 3G/4G Mobile Hotspot by Sierra Wireless www.sprint.com 2011 Sprint. SPRINT and the logo are trademarks of Sprint. Other marks are the property of their respective owners. 3/9/11

More information

Mobile Broadband Manager Guide Huawei E8278

Mobile Broadband Manager Guide Huawei E8278 Mobile Broadband Manager Guide Huawei E8278 What s mobile broadband? Mobile broadband means you can surf the internet when you re out and about. 4G mobile broadband is the same but using our glorious 4G

More information

REASONS TO CHOOSE A SMART ALARM

REASONS TO CHOOSE A SMART ALARM 6 REASONS TO CHOOSE A SMART ALARM INFINITY SYSTEMS CANADA 2 Powering the Connected Home Home security systems are nothing like they used to be. Compared to systems even 10 years old, with limited capabilities

More information

Hello and welcome. If you have any questions about the service, check out our fibre optic broadband support pages: www.plus.

Hello and welcome. If you have any questions about the service, check out our fibre optic broadband support pages: www.plus. Print out and keep safe Hello and welcome We really hope you ll enjoy using Plusnet and being part of our community. This guide will help you get your fibre optic broadband set up. It ll also show you

More information

Building an Effective Email Migration Communication Plan

Building an Effective Email Migration Communication Plan Building an Effective Email Migration Communication Plan Contents Building an Effective Email Migration Communication Plan... 3 Identify Your Key Stakeholders and their Communication Objective... 3 Determine

More information

No Email List? No Problem.

No Email List? No Problem. No Email List? No Problem. How I Got Booked Solid With Clients In 6 Months Using These 5 Strategies Every Day. by Jason Billows 2014 Jason Billows Inc. JasonBillows.com 1 About Me. Let me tell you why

More information

BlackBerry Q10 Smartphone. Version: 10.1. User Guide

BlackBerry Q10 Smartphone. Version: 10.1. User Guide BlackBerry Q10 Smartphone Version: 10.1 User Guide Published: 2013-04-15 SWD-20130415151423655 Contents Welcome... 8 BlackBerry 10: new apps and features... 9 Getting started... 13 Inserting the SIM card,

More information

DRIP MARKETING CAMPAIGNS 2012

DRIP MARKETING CAMPAIGNS 2012 DRIP MARKETING CAMPAIGNS 2012 THE DRIP MARKETING CONSOLE EXPLAINED From ACT! select the Sage Emarketing for ACT! icon and choose the Drip Marketing Tab. 1. Drip Marketing Campaigns This window lists all

More information

Quick Start Guide. Vonage VWR Device

Quick Start Guide. Vonage VWR Device Quick Start Guide Vonage VWR Device Before you begin 1. If you purchased your Vonage Device from a retail store, you must first activate your Vonage phone service. (You will need to provide the MAC ID

More information

ADMINISTRATOR GUIDE FOR USA MOBILITY AMC SELECT

ADMINISTRATOR GUIDE FOR USA MOBILITY AMC SELECT ADMINISTRATOR GUIDE FOR USA MOBILITY AMC SELECT AMC Select Administrator Guide 1 March 5, 2013 This page intentionally left Blank. AMC Select Administrator Guide 2 March 5, 2013 I. INTRODUCTION... 4 II.

More information

OPS Data Quick Start Guide

OPS Data Quick Start Guide OPS Data Quick Start Guide OPS Data Features Guide Revision: October, 2014 Technical Support (24/7) - (334) 705-1605 http://www.opelikapower.com Quick Start Guide OPS Data: Beginning today, you have access

More information

Your Laptop Guide. We re better, connected

Your Laptop Guide. We re better, connected Your Laptop Guide We re better, connected Contents Getting started 1. What to do first 1 2. Setting up Windows 3 3. Setting a restore point 6 4. Connecting to the internet 7 a. Setting up ø Mobile Broadband

More information

DEVELOPING A SOCIAL MEDIA STRATEGY

DEVELOPING A SOCIAL MEDIA STRATEGY DEVELOPING A SOCIAL MEDIA STRATEGY Creating a social media strategy for your business 2 April 2012 Version 1.0 Contents Contents 2 Introduction 3 Skill Level 3 Video Tutorials 3 Getting Started with Social

More information

Sky Broadband upgrading your router software

Sky Broadband upgrading your router software Sky Broadband upgrading your router software Why upgrade to the new software? As with all aspects of the services we provide, we have been working to enhance the performance of the software in your wireless

More information

Connection Manager (V8.8) Your guide to getting started

Connection Manager (V8.8) Your guide to getting started Connection Manager (V8.8) Your guide to getting started Contents Windows Setting up mobile broadband... 1 Mac Setting up mobile broadband...11 Ways to pay and help Pay & Go... 17 Buying internet access...

More information

Defense Media Activity Guide To Keeping Your Social Media Accounts Secure

Defense Media Activity Guide To Keeping Your Social Media Accounts Secure Guide To Keeping Your Social Media Accounts Secure Social media is an integral part of the strategic communications and public affairs missions of the Department of Defense. Like any asset, it is something

More information

How to fill every seat in the house. An event manager s guide to SMS Marketing

How to fill every seat in the house. An event manager s guide to SMS Marketing How to fill every seat in the house An event manager s guide to SMS Marketing - Why should you use SMS messaging? When was the last time you didn t have your mobile? Chances are you can t remember (because

More information

A quick guide to setting up your new website

A quick guide to setting up your new website A quick guide to setting up your new website Hi there. Welcome to MrSite we re really happy you chose to build your brand new website with us and look forward to seeing what you create! We re sure you

More information

Quick Start Guide. Business Wireless Gateway. WiFi Devices. Model Number: DPC3939B. Business Wireless Gateway

Quick Start Guide. Business Wireless Gateway. WiFi Devices. Model Number: DPC3939B. Business Wireless Gateway Business Wireless Gateway Model Number: DPC3939B Quick Start Guide WiFi Devices Business Wireless Gateway Set up your Private and Public WiFi networks About the Business Wireless Gateway Model Number:

More information

BlackBerry Link for Windows. Version: 1.2.3. User Guide

BlackBerry Link for Windows. Version: 1.2.3. User Guide BlackBerry Link for Windows Version: 1.2.3 User Guide Published: 2014-01-20 SWD-20140120093847797 Contents Related resources...5 Getting started...6 About BlackBerry Link... 6 Getting to know BlackBerry

More information

Quick Reference Guide

Quick Reference Guide Welcome to BT Business Total Broadband Quick Reference Guide Follow the steps in this Quick Reference Guide to set up and start using your new BT Business Total Broadband service. The CD will help you

More information

E-mailing a large amount of recipients

E-mailing a large amount of recipients E-mailing a large amount of recipients DO NOT use the TO or CC field! If you have a large list of recipients you need to send an email you, you should never try sending one large email with all of the

More information

Central England People First s friendly guide to downloading

Central England People First s friendly guide to downloading Central England People First s friendly guide to downloading What is Skype? Skype is a computer programme that turns your computer into a telephone. This means that you can speak to other people using

More information

Getting to know Compass Wireless

Getting to know Compass Wireless Getting to know Compass Wireless Welcome to Compass Wireless This guide will help you understand how your connection works and provide some basic troubleshooting tips you can use before contacting us for

More information

BettyNet: Getting Started Guide

BettyNet: Getting Started Guide BettyNet: Getting Started Guide www.dentbetty.com Welcome! Welcome to BettyNet, the DentBetty network! This guide will help you get up and running as quickly as possible. Got questions? No problemo! Just

More information

Personal Communications Stipend Frequently Asked Questions

Personal Communications Stipend Frequently Asked Questions Personal Communications Stipend Frequently Asked Questions Q: I am a supervisor and have staff on the previous cell phone stipend program, do I need to do anything? A: Yes. As a Clemson Supervisor, you

More information

Scheduling WebEx Meetings

Scheduling WebEx Meetings Scheduling WebEx Meetings Instructions for ConnSCU Faculty and Staff using ConnSCU WebEx BEFORE YOU BEGIN PLEASE READ! On 7/30/15, the ConnSCU WebEx site was upgraded to a new version. Although the new

More information

Advanced Training Reliance Communications, Inc.

Advanced Training Reliance Communications, Inc. Reliance Communications, Inc. 603 Mission Street Santa Cruz, CA 95060 888-527-5225 www.schoolmessenger.com Contents Contents... 2 Before you Begin... 4 Advanced Lists... 4 List Builder... 4 Create a List...

More information

BT Business Total Broadband User Guide

BT Business Total Broadband User Guide BT Business Total Broadband User Guide Contents To install your BT Business Hub, follow your handy Quick Start guide. This User Guide contains more detailed set-up and service information, including troubleshooting.

More information

How to use Office 365 with your OneDrive File Storage Facility

How to use Office 365 with your OneDrive File Storage Facility How to use Office 365 with your OneDrive File Storage Facility As a student at Pembrokeshire College you will have access to Microsoft s Office 365 and the OneDrive file storage facility. Microsoft Office

More information

Online Registrations for Summer Programming Josh Muse (jmuse@colchestervt.gov) & Hannah Peacock (hpeacock@colchestervt.gov)

Online Registrations for Summer Programming Josh Muse (jmuse@colchestervt.gov) & Hannah Peacock (hpeacock@colchestervt.gov) Online Registrations for Summer Programming Josh Muse (jmuse@colchestervt.gov) & Hannah Peacock (hpeacock@colchestervt.gov) Summer Reading Registration In this tutorial, we will walk you through the process

More information

How to register and use our Chat System

How to register and use our Chat System How to register and use our Chat System Why this document? We have a very good chat system and easy to use when you are set up, but getting registered and into the system can be a bit complicated. If you

More information

MXQ basics. Setting Up Your MXQ Android Box... 2. Remote Essentials... 4. Using Your MXQ Android Box... 6. Setting up Wireless...

MXQ basics. Setting Up Your MXQ Android Box... 2. Remote Essentials... 4. Using Your MXQ Android Box... 6. Setting up Wireless... MXQ basics Contents Setting Up Your MXQ Android Box... 2 Remote Essentials... 4 Using Your MXQ Android Box... 6 Setting up Wireless... 6 Changing Display Settings... 7 Setting the Time Zone... 9 Using

More information

RESEARCH 33 STATS TO KNOW WHEN MARKETING TO THE CONSTRUCTION INDUSTRY

RESEARCH 33 STATS TO KNOW WHEN MARKETING TO THE CONSTRUCTION INDUSTRY RESEARCH 33 STATS TO KNOW WHEN MARKETING TO THE CONSTRUCTION INDUSTRY SOURCES: The 33 contractor statistics in this slide show were compiled from two sources: The Equipment World 2014 Connectivity Study

More information

iphone 3GS Initial Set-up Guide

iphone 3GS Initial Set-up Guide iphone 3GS Initial Set-up Guide 2 3 Introduction Table of Contents Thank you for choosing Consumer Cellular! We know you re excited to use your new phone and this guide will help you set it up as quickly

More information

Your guide to using new media

Your guide to using new media Your guide to using new media A comprehensive guide for the charity and voluntary sector with tips on how to make the most of new, low cost communication tools such as social media and email marketing.

More information

Hello. Quick Start Guide

Hello. Quick Start Guide Hello. Quick Start Guide Welcome to your new Mac mini. Let us show you around. This guide shows you what s on your Mac, helps you set it up, and gets you up and running with tips for the apps you ll use

More information

It starts like this...

It starts like this... Need help with your phone? No problem. Just get in touch with the store or website you bought it from. If you need a hand with your mobile service, one of our team will be happy to help. 789 on your mobile

More information

Setup Corporate (Microsoft Exchange) Email. This tutorial will walk you through the steps of setting up your corporate email account.

Setup Corporate (Microsoft Exchange) Email. This tutorial will walk you through the steps of setting up your corporate email account. Setup Corporate (Microsoft Exchange) Email This tutorial will walk you through the steps of setting up your corporate email account. Microsoft Exchange Email Support Exchange Server Information You will

More information

Hardware Overview. Ooma Linx devices These are installed around the office and are used to connect phones and other devices to your Ooma Office system

Hardware Overview. Ooma Linx devices These are installed around the office and are used to connect phones and other devices to your Ooma Office system Quick Start Guide Introduction Installation Overview Setting up the Ooma Office system in your business is easy. You should have your first extensions up and running in about 20 minutes. Ooma Office blends

More information

HOW TO SET UP YOUR INTEC.ME E- MAIL ACCOUNT

HOW TO SET UP YOUR INTEC.ME E- MAIL ACCOUNT HOW TO SET UP YOUR INTEC.ME E- MAIL ACCOUNT Please note: You may find that the process described below is slightly different from the one you will experience. Do not worry about this. As long as you follow

More information

Spring Hill State Bank Mobile Banking FAQs

Spring Hill State Bank Mobile Banking FAQs Spring Hill State Bank Mobile Banking FAQs What is Mobile Banking? Mobile Banking enables you to access your account information using the Bank online banking website. You must first be enrolled as an

More information

YOUR BRIGHT BOX WIRELESS ROUTER IS SET UP FOR YOU AND WILL ONLY CONNECT TO YOUR BROADBAND LINE.

YOUR BRIGHT BOX WIRELESS ROUTER IS SET UP FOR YOU AND WILL ONLY CONNECT TO YOUR BROADBAND LINE. BRIGHT BOX 2 WIRELESS ROUTER SET-UP GUIDE HELLO To make your life easier, we ve already set-up your Bright Box 2 Wireless Router so it will connect to the internet once your broadband is ready. Simply

More information

Telstra Wi-Fi 4GX Advanced III AirCard 810S User Manual

Telstra Wi-Fi 4GX Advanced III AirCard 810S User Manual AirCard 810S User Manual July 2015 202-11529-02 350 East Plumeria Drive San Jose, CA 95134 USA Support Contact Telstra at livechat.telstra.com for technical support. Compliance For regulatory compliance

More information

Outlook Data File navigate to the PST file that you want to open, select it and choose OK. The file will now appear as a folder in Outlook.

Outlook Data File navigate to the PST file that you want to open, select it and choose OK. The file will now appear as a folder in Outlook. Migrate Archived Outlook Items Outlook includes archiving functionality that is used to free up space on the mail server by moving older items from the mail server to PST files stored on your computer

More information

A quick Guide to your Super Hub 2ac

A quick Guide to your Super Hub 2ac A quick Guide to your Super Hub 2ac HELLO. W el c o m e t o t h i s h a n d y g u i d e t o y o u r n ew v i r g i n m e d i a b u s i n e s s b r o a d b a n d. What s inside Getting to know your Super

More information

Quick Start Guide For Vera Small Business Solution

Quick Start Guide For Vera Small Business Solution Quick Start Guide For Vera Small Business Solution Congratulations on Your Purchase of the Vera Small Business Solution You ve taken the first step to begin enjoying the ease, convenience, energy savings

More information

Join the conversation (Part 1)

Join the conversation (Part 1) Join the conversation (Part 1) How to set up a business account on Facebook and engage with customers & prospects Right now around the world, millions of consumers are engaging with businesses through

More information

Sat-Fi App User Guide for Android

Sat-Fi App User Guide for Android Sat-Fi App User Guide for Android This guide is based on the production version of the Globalstar Sat-Fi and Sat-Fi Apps. Software changes may have occurred after this printing. Globalstar reserves the

More information

Hi! Let s get started.

Hi! Let s get started. Hi! Let s get started. What s in the box Roku player Remote control with in-ear headphone jack 2 x AA Alkaline batteries In-ear headphones Power adapter Get to know your Roku B A Front view C D E Back

More information

Seven Things You Must Know Before Hiring a Real Estate Agent

Seven Things You Must Know Before Hiring a Real Estate Agent Seven Things You Must Know Before Hiring a Real Estate Agent 1 Introduction Selling a home can be one of the most stressful situations of your life. Whether you re upsizing, downsizing, moving across the

More information

How to work flexibly

How to work flexibly How to work flexibly Flexible working for your business Flexible working means your people can work the way that s best for them and your business. With the use of smartphones, car kits, wifi, and mobile

More information

Introduction... 2. Requesting a VPN Account... 2. Accessing the Citrix Access Gateway (CAG)... 3. Tips and Tricks... 9

Introduction... 2. Requesting a VPN Account... 2. Accessing the Citrix Access Gateway (CAG)... 3. Tips and Tricks... 9 NWI Research VPN Basics Table of Contents Introduction... 2 Requesting a VPN Account... 2 Accessing the Citrix Access Gateway (CAG)... 3 Tips and Tricks... 9 Back up Your Favorites and Desktop Folders

More information

Email + Social = Success

Email + Social = Success How to grow your business and attract new customers with an email + social strategy 2014 Copyright Constant Contact, Inc. 14-3931 v1.0 Helping Small Business Do More Business Email and social media have

More information

Emails + Zoho CRM. for Your Business. Customer Relationship Management. Email

Emails + Zoho CRM. for Your Business. Customer Relationship Management. Email Emails + Zoho CRM for Your Business Customer Relationship Management Email 2 Contents The Basics The Email + CRM Solution Built-in Option to Send Emails Zoho Mail Add-on BCC Dropbox Plug-in for Microsoft

More information

Guided Voicemail Scripting Toolkit. A guide to conducting well-run Guided Voicemail campaigns

Guided Voicemail Scripting Toolkit. A guide to conducting well-run Guided Voicemail campaigns Guided Voicemail Scripting Toolkit A guide to conducting well-run Guided Voicemail campaigns Guided Voicemail - Scripting Toolkit P a g e 2 Virtual Causeway 22 King Street South 5 th Floor Waterloo, ON

More information

BT Business Total Broadband Fibre User Guide

BT Business Total Broadband Fibre User Guide BT Business Total Broadband Fibre User Guide Fibre Contents Learn about 4 Your Fibre Hub and BT Business Total Broadband Fibre service. Extra features 7 Setting up extra features once you re online security,

More information

The ABC s of Communicating with Your Child s School

The ABC s of Communicating with Your Child s School The ABC s of Communicating with Your Child s School A Ask questions whenever you have a concern. Good schools want involved parents who know what s going on in their schools. They know that sound support

More information

Contacts: Email, find, and manage your contacts

Contacts: Email, find, and manage your contacts Does your Contact Manager look different than what s shown here? To fix this, switch to the new look! Contacts: Email, find, and manage your contacts With Google Apps, you can easily organize, find, contact,

More information

BigPond Wi-Fi 4G Advanced II AirCard 790S User Manual

BigPond Wi-Fi 4G Advanced II AirCard 790S User Manual AirCard 790S User Manual October 2014 202-11471-02 350 East Plumeria Drive San Jose, CA 95134 USA Support Contact your Internet service provider for technical support. Compliance For regulatory compliance

More information

Corporate Information & Computing Services. Get In, Get Unpacked, Get Connected. Welcome to your new home and to unlimited free internet

Corporate Information & Computing Services. Get In, Get Unpacked, Get Connected. Welcome to your new home and to unlimited free internet Corporate Information & Computing Services. Get In, Get Unpacked, Get Connected. Welcome to your new home and to unlimited free internet Welcome Welcome to your new home and to unlimited free internet.

More information

Help Your Book to Sell through Social Media

Help Your Book to Sell through Social Media Help Your Book to Sell through Social Media Social networking sites and blogging have revolutionised the way consumers find out about products and talk about them. Social media is usually free to use,

More information

Again, thank you for becoming a LifeShield customer. We will continue to do everything we can to make sure you, your home and your family are safe.

Again, thank you for becoming a LifeShield customer. We will continue to do everything we can to make sure you, your home and your family are safe. User Manual Welcome to LifeShield Thank you for choosing LifeShield as your home security system. We take the safety of your home and family very seriously, and we are committed to giving you a fantastic

More information

The ABC s of Staying in Touch with Your Child s School. Tips and Techniques for Serving Children through Great Communication

The ABC s of Staying in Touch with Your Child s School. Tips and Techniques for Serving Children through Great Communication The ABC s of Staying in Touch with Your Child s School Tips and Techniques for Serving Children through Great Communication from The National School Public Relations Association (NSPRA) and its nearly

More information

A Residential Redevelopment Company. Why you should sell to Red Bow!

A Residential Redevelopment Company. Why you should sell to Red Bow! A Residential Redevelopment Company Why you should sell to Red Bow! About Us We are a professional, full service real estate solutions firm that buys and sells properties throughout the greater Northern

More information

NETGEAR genie Apps. User Manual. 350 East Plumeria Drive San Jose, CA 95134 USA. August 2012 202-10933-04 v1.0

NETGEAR genie Apps. User Manual. 350 East Plumeria Drive San Jose, CA 95134 USA. August 2012 202-10933-04 v1.0 User Manual 350 East Plumeria Drive San Jose, CA 95134 USA August 2012 202-10933-04 v1.0 Support Thank you for choosing NETGEAR. To register your product, get the latest product updates, get support online,

More information

AkrutoSync 4.0 User Guide

AkrutoSync 4.0 User Guide AKRUTO AkrutoSync 4.0 User Guide Welcome Thank you for choosing AkrutoSync. AkrutoSync can synchronize your Contacts, Calendar and Tasks between Outlook on your computer and your Windows Phone. AkrutoSync

More information

Sprint Mobile Hotspot MiFi TM 2200 by Novatel Wireless Frequently Asked Questions (FAQ)

Sprint Mobile Hotspot MiFi TM 2200 by Novatel Wireless Frequently Asked Questions (FAQ) Sprint Mobile Hotspot MiFi TM 2200 by Novatel Wireless Frequently Asked Questions (FAQ) General Q: What is the MiFi 2200 by Novatel Wireless? A: The MiFi 2200 is an intelligent mobile hotspot that fits

More information

Lync 2013 User Instructions

Lync 2013 User Instructions Lync 2013 User Instructions 4/2/2014 What is Microsoft Lync? Microsoft Lync 2013 is an instant messenger that can be used for sending instant messages, having a voice or video chat and for conducting corporate

More information

Facebook Guidelines For Parents

Facebook Guidelines For Parents Facebook Guidelines For Parents By Jayne A. Hitchcock Copyright 2010 As kids go online at younger and younger ages, parents need to be aware of what they are doing on the Internet, most importantly on

More information

SGUL VPN Connection Guide for Windows 10

SGUL VPN Connection Guide for Windows 10 SGUL VPN Connection Guide for Windows 10 2016-01-22 First draft 2016-01-29 Second draft 2016-04-01 First release v1.0 Regulations Before connecting to the network, you should familiarize yourself with

More information

High Speed Internet - User Guide. Welcome to. your world.

High Speed Internet - User Guide. Welcome to. your world. High Speed Internet - User Guide Welcome to your world. 1 Welcome to your world Thank you for choosing Cogeco High Speed Internet. Welcome to your new High Speed Internet service. When it comes to a great

More information

CREATIVE S SKETCHBOOK

CREATIVE S SKETCHBOOK Session Plan for Creative Directors CREATIVE S SKETCHBOOK THIS SKETCHBOOK BELONGS TO: @OfficialSYP 1 WELCOME YOUNG CREATIVE If you re reading this, it means you ve accepted the We-CTV challenge and are

More information

Australian Communications Consumer Action Network

Australian Communications Consumer Action Network Australian Communications Consumer Action Network Website: www.accan.org.au E-mail: info@accan.org.au Telephone: +61 (0)2 9288 4000 TTY: +61 (0)2 9281 5322 ACCAN is the peak body that represents all consumers

More information