Sistemi di supporto alla cooperazione. Sistemi di supporto alla collaborazione, condivisione dell informazione

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1 Sistemi di supporto alla cooperazione Sistemi di supporto alla collaborazione, condivisione dell informazione

2 Applicazioni Groupware: 3C Supporto alla comunicazione sincrona: Tele/video/desktop conferencing, chat e buddy systems o Instant Messaging (IM) clients asincrona: (message systems), newsgroup Supporto alla collaborazione, condivisione dell informazione sincrona: facilitazioni ai meeting, electronic meeting room, GDSS asincrona: gestione dell informazione condivisa Supporto al coordinamento agende condivise, coordinamento ad hoc, workflow 2

3 Document Management Systems Focus sulla condivisione dell informazione (versus comunicazione); Gestione persone e/o gruppi; Gestione organizzazione dei dati (es. cartelle); Gestione dell accesso ai dati (permessi, lock, replica); Gestione versioni documenti; Tracking (stato, eventi); history awareness; 3

4 Document Management Systems Servizi di ricerca e filtraggio dati (viste, raccomandazioni); Gestione calendario condiviso; Integrazione con servizi per la comunicazione (es.: forum, , blog) Inoltre: Adattabili (programmabili o personalizzabili); Definizione macro e semplici workflow. 4

5 About BSCW The Fraunhofer Institute for Applied Information Technology, FIT, began to develop the BSCW shared workspace system in The software has since evolved into an awardwinning, world renowned groupware system (winner of the European Software Innovation Prize, ESIP). BSCW is installed in thousands of locations worldwide and is utilized by millions of groupware users around the globe. BSCW customers include major telecommunications firms, SME s across numerous industries, international research institutes, universities and public agencies. OrbiTeam Software GmbH & Co. KG, the distributor of BSCW licences, launched BSCW as a commercial product in License fees are based on the number of users supported by the BSCW server.the license includes software and technical support. As an alternative to licensing and operating a BSCW server, customers can rent server space from Orbi-Team (ASP model). 6

6 Group collaboration with BSCW Users can create shared workspaces to exchange information with internal and external partners without installing additional software Workspaces can be accessed from any location through a Web browser, by using desktop applications or from a PDA Support for synchronization of documents, contacts and appointments enables offline usage of shared data 7

7 BSCW - GUI 8

8 Centralized document storage and management Users can post documents within shared workspaces to provide access to other authorized personnel Users can lock documents, create new versions or directly modify documents using their preferred editor Document upload via integrated upload clients: Users can choose from a variety of document transfer mechanisms, such as simple drag and drop, to post documents in the system Documents can be annotated and rated by multiple users 9

9 Self-organized workgroups BSCW is based on self-administered workgroups and flexible, rolebased access management New workspace members are added by invitation, with no administrative effort Access rights can be customized for any user and any data category; other users can be given anonymous WWW access Security of content can be guaranteed by using built-in document encryption Shared contact folders: BSCW provides an up-to-date list of contact information to all group members. Contact information can be imported and exported using the standard vcard format. Synchronization of contacts and appointments with Microsoft Outlook 10

10 Event notification & Calendar BSCW provides a continuous overview of all activities in shared workspaces through event histories, direct notification and daily reports Users can specify the notification method and precisely which events to be notified of Group calendars allow event planning in a shared environment. Import/export to other applications or direct synchronization with users local PC is possible too The calendar component provides an appointment reminder service (also recurring appointments are possible) 11

11 Event Map Users may filter workspace content by events and graphically visualize them For example, it allows users to view who has read their documents 12

12 Various features BSCW supports content-based searches of documents in different formats using an index-based search facility Workspace objects can be located based on properties (e.g., author, date of the last modification) Web-based search results can be imported directly into a workspace Opinions of team members on specific topics can be solicited by using surveys. Survey results can be published in visual form using graphs Threaded forums offer users a platform to initiate and conduct discussions 13

13 Tagging Users may tag documents, folders or blog entries Tags allow users to mark objects with certain keywords in order to find related objects By clicking on a tag, all objects in the current workspace being tagged by the same keyword will be listed 14

14 Online Presence and Communication The (optional) toolbar indicates the online status of each workspace member, using default timing: green: the user has been active during the last five minutes; yellow: the user has been active during the last hour; white: the user has been active during the last two hours; red: the last user activity has taken place more than two hours ago. Users may select the displayed user names in the toolbar to contact the person using different communication tools An improved and updated configuration feature for different communication channels such as Skype or different Messengers allow each user to indicate what communication tools he/she prefers 15

15 Blogs Users can create personal blogs, group blogs or public blogs It is possible to specify a custom layout of a blog BSCW blogs support tags (shown as a tag cloud) as well as RSS news feeds 16

16 Communities Communities offer self-organized platforms for users with similar interests Each Community has an associated Community workspace and may have its own admission policy, being open, closed or hidden 17

17 Web Folder - Customization Web Folders provide a convenient way to customize the presentation of a shared workspace A Web Folder defines its own template and index page, thereby replacing the standard folder view of BSCW An integrated Web editor provides a selection of predefined BSCW features that may be integrated into the view (e.g., a folder content list or links to other objects in the workspace) By using Web Folders and adding content in a shared workspace based on Web documents (i.e., HTML files) users may collaboratively access and edit content in a shared workspace in a Wiki-like manner 18

18 Workflow Management BSCW provides: Time planning in projects Flow folders Tasks and user-defined workflow Time planning in projects The project is divided into processes; each process has a certain project member as responsible. Start and end dates of the processes are visualized in a bar chart, that also represents dependencies between processes. Project folders include the following features: Project dates may be changed (by the project manager) Causal dependencies between processes may be newly defined or cancelled Date shifts which are due to dependencies between processes are specifically indicated Processes are also part of the personal task list of the project members 19

19 Workflow Management Flow folders Documents flow from one user to another for subsequent processing. A task list is associated to each flow folder A flow folder is processed by forwarding the folder to the users on the task list, one after the other The flow may branch at a certain step, thereby allowing the user responsible for the task at hand to choose where to forward the folder to Even after forwarding, a flow folder is visible and accessible to its members 20

20 Workflow Management Tasks and user-defined workflow A task represents something that a requestor wants to have done by one or more other users (contractors) A task has input and output data fields. The input data fields are specified by the requestor, the output data fields are to be filled in by the contractors A task may also contain any kind of attachments A set of tasks within a task may be combined to form a workflow A workflow may be changed at runtime by adding more tasks, removing others or re-contracting existing tasks to other users Workflows may be copied for re-use continua 21

21 Task Status Tasks have a status that changes during processing. A newly created task has status initial Task status and user task role (requestor or contractor) determine which actions are possible for a given task Requestor actions are in blue (dark) and contractor actions are in green (light) 22

22 Towards Knowledge Management La condivisione dell informazione da sola non è sufficiente BSCW e sistemi simili attualmente, come abbiamo visto, forniscono ulteriori servizi integrati Rimangono comunque alcuni problemi aperti, ad es.: The One-size-fits-all solution usually fits nothing Come stimolare la condivisione dell informazione, l uso del sistema, la pubblicazione (esternalizzazione) di conoscenza? Come far conoscere ciò che è pubblicato soprattutto per evitare la duplicazione di sforzi? Come rendere facilmente accessibile ciò che serve in ogni momento ed in ogni situazione? Vedremo MILK un sistema prototipale di Knowledge Management sviluppato appoggiandosi su BSCW nell ambito di un progetto di ricerca europeo 23

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