Nuove tendenze : Standard e relative Certificazioni ICT. AIEA - Sessione di Studio Milano

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1 Nuove tendenze : Standard e relative Certificazioni ICT AIEA - Sessione di Studio Milano

2 Today s AGENDA Green Mill Solutions Company Facts Overview Scope Main Areas for IT & Business Alignment Standards and related At an Organizational Level & Audits At an IT Professional Skills Level Training and Certification Tracks Other Popular Some Global Numbers Nr. 2

3 Company Facts Green Mill Solutions, Established 2011, Rome & Milan Company Mission : Become a Leading Provider for IT Quality - Services & Solutions in Italy IT Quality for us covers areas such as : - IT Service Management (ITIL, ISO/IEC-20000), - IT Governance (COBIT ) - Project Management (PMI, PRINCE2) - Security and Continuity (ISO/IEC 2700x, ISO 22301) - Sourcing: ITaaSC (IT as a Supply Chain) & CL(OUT)-Sourcing - Corporate Social Responsibilities such as : Green-IT Our Services & Solutions include : - Professional Training & Consultancy - Provisioning & Implementation support of ICT QM Tools (Vendors/OpenSource) Nr. 3

4 Scope Overview of most Common ICT Standards & Out of Scope : Vendor Specific Certification, e,g, : Micorsoft Cisco VMWare, etc.. Certification Levels : At Organizational Level At IT Professional Level Nr. 4

5 Main Areas for IT and Business Alignment An interesting Point of View to try to map the most common Standards and is based on the ICT Standards Model by: ICTSTANDARDS.ORG Nr. 5

6 Main Areas for IT and Business Alignment The Model is based on Four Main IT Layers (Areas) with Business Intersections for constant Alignment : Nr. 6

7 LAYER 1 : Service Management Nr. 7

8 LAYER 1 : Service Management Organizational Level : Nr. 8

9 LAYER 1 : Service Management Organizational Level : ISO/IEC 20000:2011 Nr. 9

10 ISO/IEC 20000:2011 (formaly BS 15000) consists of two parts : ISO/IEC :2011 is the formal specification and defines the requirements for an organization to deliver managed services of an acceptable quality for its customers. The scope includes: Requirements for a service management system Planning and implementing service management Planning and implementing new or changed services Service delivery process Relationship processes Resolution processes Control processes Release processes. ISO/IEC :2011 is the Code of Practice and describes the best practices for Service Management processes within the scope of ISO/IEC The code of Practice will be of particular use to organizations preparing to be audited against ISO/IEC or planning service improvements. Audits performed by ISO/IEC RCBs, every 3 years main + yearly intermediate a Registered Certification Body is also ISO/IEC 17021:2006 certified a list of RCBs at : a list of Certified Companies (+ 700) : Nr. 10 Standards and related

11 LAYER 1 : Service Management IT Professional Level : ISO/IEC Nr. 11

12 LAYER 1 : Service Management IT Professional Level : ISO/IEC ISO/IEC Nr. 12

13 LAYER 1 : Service Management IT Professional Level : ISO/IEC EXIN vs. APMG Nr. 13

14 LAYER 1 : Service Management IT Professional Level : ISO/IEC EXIN vs. APMG Nr. 14

15 LAYER 1 : Service Management IT Professional Level : ISO/IEC EXIN vs. APMG Nr. 15

16 LAYER 1 : Service Management IT Professional Level : ISO/IEC EXIN vs. APMG 3 days 3 days 2 days Nr. 16

17 LAYER 1 : Service Management IT Professional Level : ITIL ITIL is a registered trade mark of the Cabinet Office. ISO/IEC ISO/IEC Nr. 17

18 LAYER 1 : Service Management IT Professional Level : ITIL ITIL is a registered trade mark of the Cabinet Office. NB! AMPG replaced by CAPITA in 2014! ISO/IEC ISO/IEC Nr. 18

19 LAYER 1 : Service Management IT Professional Level : ITIL ITIL is a registered trade mark of the Cabinet Office. NB! MOF Microsoft Operations Framework ISO/IEC ISO/IEC Nr. 19

20 ITIL v2011 Scheme Standards and related Qualification Lifecycle Stream : SS Service Strategy SD Service Design ST Service Transition SO Service Operation Capability Stream : OS&A Operational Support & Analysis PP&O Planning, Protection & Optimization RC&V Release Control & Validation SO&A - Service Offerings & Agreements CSI Continual Service Improvement Nr. 20

21 ITIL v2011 Scheme Lifecycle Stream : SS Service Strategy SD Service Design ST Service Transition SO Service Operation Capability Stream : OS&A Operational Support & Analysis PP&O Planning, Protection & Optimization RC&V Release Control & Validation SO&A - Service Offerings & Agreements CSI Continual Service Improvement Nr. 21 Standards and related Qualification ITIL v2011 Process List : Strategy Management for IT Services Service Portfolio Management Demand Management Financial Management for IT Services Business Relationship Management Design Coordination Service Catalogue Management Service Level Management Capacity Management Availability Management IT Service Continuity Management Information Security Management Supplier Management Transition Planning and Support Service Asset and Configuration Management Change Management Change Evaluation Release and Deployment Management Service Validation and Testing Knowledge Management Event Management Incident Management Request Fulfilment Access Management Problem Management 7-Step Improvement Process

22 ITIL v2011 Scheme Lifecycle Stream : SS Service Strategy SD Service Design ST Service Transition SO Service Operation Capability Stream : OS&A Operational Support & Analysis PP&O Planning, Protection & Optimization RC&V Release Control & Validation SO&A - Service Offerings & Agreements CSI Continual Service Improvement Nr. 22 Standards and related ITIL Foundation Qualification Foundation ITIL v2011 Process List : Strategy Management for IT Services Service Portfolio Management Demand Management Financial Management for IT Services Business Relationship Management Design Coordination Service Catalogue Management Service Level Management Capacity Management Availability Management IT Service Continuity Management Information Security Management Supplier Management Transition Planning and Support Service Asset and Configuration Management Change Management Change Evaluation Release and Deployment Management Service Validation and Testing Knowledge Management Event Management Incident Management Request Fulfilment Access Management Problem Management 7-Step Improvement Process

23 ITIL v2011 Scheme Standards and related Qualification SS ITIL v2011 Process List : Strategy Management for IT Services Service Portfolio Management Demand Management Financial Management for IT Services Business Relationship Management Design Coordination Service Catalogue Management Service Level Management Capacity Management Availability Management IT Service Continuity Management Information Security Management Supplier Management SS Transition Planning and Support Service Asset and Configuration Management Change Management Change Evaluation Release and Deployment Management Service Validation and Testing Knowledge Management Lifecycle Stream : SS Service Strategy SD Service Design ST Service Transition SO Service Operation Capability Stream : OS&A Operational Support & Analysis PP&O Planning, Protection & Optimization RC&V Release Control & Validation SO&A - Service Offerings & Agreements CSI Continual Service Improvement Nr. 23 Event Management Incident Management Request Fulfilment Access Management Problem Management 7-Step Improvement Process

24 ITIL v2011 Scheme Standards and related Qualification SD ITIL v2011 Process List : Strategy Management for IT Services Service Portfolio Management Demand Management Financial Management for IT Services Business Relationship Management Design Coordination Service Catalogue Management Service Level Management Capacity Management Availability Management IT Service Continuity Management Information Security Management Supplier Management SD Transition Planning and Support Service Asset and Configuration Management Change Management Change Evaluation Release and Deployment Management Service Validation and Testing Knowledge Management Lifecycle Stream : SS Service Strategy SD Service Design ST Service Transition SO Service Operation Capability Stream : OS&A Operational Support & Analysis PP&O Planning, Protection & Optimization RC&V Release Control & Validation SO&A - Service Offerings & Agreements CSI Continual Service Improvement Nr. 24 Event Management Incident Management Request Fulfilment Access Management Problem Management 7-Step Improvement Process

25 ITIL v2011 Scheme Standards and related Qualification ST ITIL v2011 Process List : Strategy Management for IT Services Service Portfolio Management Demand Management Financial Management for IT Services Business Relationship Management Design Coordination Service Catalogue Management Service Level Management Capacity Management Availability Management IT Service Continuity Management Information Security Management Supplier Management ST Transition Planning and Support Service Asset and Configuration Management Change Management Change Evaluation Release and Deployment Management Service Validation and Testing Knowledge Management Lifecycle Stream : SS Service Strategy SD Service Design ST Service Transition SO Service Operation Capability Stream : OS&A Operational Support & Analysis PP&O Planning, Protection & Optimization RC&V Release Control & Validation SO&A - Service Offerings & Agreements CSI Continual Service Improvement Nr. 25 Event Management Incident Management Request Fulfilment Access Management Problem Management 7-Step Improvement Process

26 ITIL v2011 Scheme Standards and related Qualification SO ITIL v2011 Process List : Strategy Management for IT Services Service Portfolio Management Demand Management Financial Management for IT Services Business Relationship Management Design Coordination Service Catalogue Management Service Level Management Capacity Management Availability Management IT Service Continuity Management Information Security Management Supplier Management SO Transition Planning and Support Service Asset and Configuration Management Change Management Change Evaluation Release and Deployment Management Service Validation and Testing Knowledge Management Lifecycle Stream : SS Service Strategy SD Service Design ST Service Transition SO Service Operation Capability Stream : OS&A Operational Support & Analysis PP&O Planning, Protection & Optimization RC&V Release Control & Validation SO&A - Service Offerings & Agreements CSI Continual Service Improvement Nr. 26 Event Management Incident Management Request Fulfilment Access Management Problem Management 7-Step Improvement Process

27 ITIL v2011 Scheme Standards and related Qualification CSI ITIL v2011 Process List : Strategy Management for IT Services Service Portfolio Management Demand Management Financial Management for IT Services Business Relationship Management Design Coordination Service Catalogue Management Service Level Management Capacity Management Availability Management IT Service Continuity Management Information Security Management Supplier Management CSI Transition Planning and Support Service Asset and Configuration Management Change Management Change Evaluation Release and Deployment Management Service Validation and Testing Knowledge Management Lifecycle Stream : SS Service Strategy SD Service Design ST Service Transition SO Service Operation Capability Stream : OS&A Operational Support & Analysis PP&O Planning, Protection & Optimization RC&V Release Control & Validation SO&A - Service Offerings & Agreements CSI Continual Service Improvement Nr. 27 Event Management Incident Management Request Fulfilment Access Management Problem Management 7-Step Improvement Process

28 ITIL v2011 Scheme Standards and related Qualification SOA ITIL v2011 Process List : Strategy Management for IT Services Service Portfolio Management Demand Management Financial Management for IT Services Business Relationship Management Design Coordination Service Catalogue Management Service Level Management Capacity Management Availability Management IT Service Continuity Management Information Security Management Supplier Management SOA Transition Planning and Support Service Asset and Configuration Management Change Management Change Evaluation Release and Deployment Management Service Validation and Testing Knowledge Management Lifecycle Stream : SS Service Strategy SD Service Design ST Service Transition SO Service Operation Capability Stream : OS&A Operational Support & Analysis PP&O Planning, Protection & Optimization RC&V Release Control & Validation SO&A - Service Offerings & Agreements CSI Continual Service Improvement Nr. 28 Event Management Incident Management Request Fulfilment Access Management Problem Management 7-Step Improvement Process

29 ITIL v2011 Scheme Standards and related Qualification PPO ITIL v2011 Process List : Strategy Management for IT Services Service Portfolio Management Demand Management Financial Management for IT Services Business Relationship Management Design Coordination Service Catalogue Management Service Level Management Capacity Management Availability Management IT Service Continuity Management Information Security Management Supplier Management PPO Transition Planning and Support Service Asset and Configuration Management Change Management Change Evaluation Release and Deployment Management Service Validation and Testing Knowledge Management Lifecycle Stream : SS Service Strategy SD Service Design ST Service Transition SO Service Operation Capability Stream : OS&A Operational Support & Analysis PP&O Planning, Protection & Optimization RC&V Release Control & Validation SO&A - Service Offerings & Agreements CSI Continual Service Improvement Nr. 29 Event Management Incident Management Request Fulfilment Access Management Problem Management 7-Step Improvement Process

30 ITIL v2011 Scheme Standards and related Qualification RCV ITIL v2011 Process List : Strategy Management for IT Services Service Portfolio Management Demand Management Financial Management for IT Services Business Relationship Management Design Coordination Service Catalogue Management Service Level Management Capacity Management Availability Management IT Service Continuity Management Information Security Management Supplier Management RCV Transition Planning and Support Service Asset and Configuration Management Change Management Change Evaluation Release and Deployment Management Service Validation and Testing Knowledge Management Lifecycle Stream : SS Service Strategy SD Service Design ST Service Transition SO Service Operation Capability Stream : OS&A Operational Support & Analysis PP&O Planning, Protection & Optimization RC&V Release Control & Validation SO&A - Service Offerings & Agreements CSI Continual Service Improvement Nr. 30 Event Management Incident Management Request Fulfilment Access Management Problem Management 7-Step Improvement Process

31 ITIL v2011 Scheme Standards and related Qualification OSA ITIL v2011 Process List : Strategy Management for IT Services Service Portfolio Management Demand Management Financial Management for IT Services Business Relationship Management Design Coordination Service Catalogue Management Service Level Management Capacity Management Availability Management IT Service Continuity Management Information Security Management Supplier Management OSA Transition Planning and Support Service Asset and Configuration Management Change Management Change Evaluation Release and Deployment Management Service Validation and Testing Knowledge Management Lifecycle Stream : SS Service Strategy SD Service Design ST Service Transition SO Service Operation Capability Stream : OS&A Operational Support & Analysis PP&O Planning, Protection & Optimization RC&V Release Control & Validation SO&A - Service Offerings & Agreements CSI Continual Service Improvement Nr. 31 Event Management Incident Management Request Fulfilment Access Management Problem Management 7-Step Improvement Process

32 ITIL v2011 Scheme Standards and related Qualification MALC ITIL v2011 Process List : Strategy Management for IT Services Service Portfolio Management Demand Management Financial Management for IT Services Business Relationship Management Managing Across The Lifecycle Design Coordination Service Catalogue Management Service Level Management Capacity Management Availability Management IT Service Continuity Management Information Security Management Supplier Management Lifecycle Stream : SS Service Strategy SD Service Design ST Service Transition SO Service Operation Capability Stream : OS&A Operational Support & Analysis PP&O Planning, Protection & Optimization RC&V Release Control & Validation SO&A - Service Offerings & Agreements CSI Continual Service Improvement Nr. 32 Transition Planning and Support Service Asset and Configuration Management Change Management Change Evaluation Release and Deployment Management Service Validation and Testing Knowledge Management Event Management Incident Management Request Fulfilment Access Management Problem Management 7-Step Improvement Process

33 ITIL v2011 Scheme Standards and related ITIL Expert Qualification Expert Passing the MALC exam candidates automatically reaches the EXPERT Level. Lifecycle Stream : SS Service Strategy SD Service Design ST Service Transition SO Service Operation Capability Stream : OS&A Operational Support & Analysis PP&O Planning, Protection & Optimization RC&V Release Control & Validation SO&A - Service Offerings & Agreements CSI Continual Service Improvement Nr. 33

34 ITIL v2011 Lifecycle Stream : SS Service Strategy SD Service Design ST Service Transition SO Service Operation Capability Stream : OS&A Operational Support & Analysis PP&O Planning, Protection & Optimization RC&V Release Control & Validation SO&A - Service Offerings & Agreements CSI Continual Service Improvement Nr. 34 Standards and related Qualification Scheme ITIL Master Master To be eligible for the ITIL Master Qualification, candidates must : - Have reached the ITIL Expert Level - Have worked in IT service management for at least five years in leadership, managerial, or higher management advisory levels. A candidate must ensure they have an extensive base of practical 'handson' ITIL experience to enable them to demonstrate active involvement in implementation of the practices, in order to meet the requirements for the Qualification.

35 LAYER 1 : Service Management Organizational Level : ISO (Formaly BS 25999) ISO/IEC ISO/IEC ITIL Nr. 35

36 LAYER 1 : Service Management Organizational Level : ISO ISO 22301:2012 The Business Continuity Standard comprises two parts: Part 1, the Code of Practice, provides BCM best practice recommendations. Please note that this is a guidance document only. (Formaly BS 25999) Fonte : Massimo Cacciotti per AIEA Aprile 2012 Part 2, the Specification, provides the requirements for a Business Continuity Management System (BCMS) based on BCM best practice. This is the part of the standard that you can use to demonstrate compliance via an auditing and certification process. Being independently certified to the ISO 22301:2012 Part 2 by an independent third-party, will be the ultimate assurance to your stakeholders that you comply with BCM best practice.

37 LAYER 1 : Service Management IT Professional Level : ISO (Formaly BS 25999) ISO ISO/IEC ISO/IEC ITIL Nr. 37

38 LAYER 1 : Service Management IT Professional Level : ISO 22301:2012 (Formaly BS 25999) ISO : - ISO Internal Auditor (BSI) 2 day Course - ISO Lead Auditor (BSI) 5 day Course incl. Exam Nr. 38

39 LAYER 2 : Project Management IT Professional Level : ISO ISO/IEC ISO/IEC ITIL ISO Nr. 39

40 LAYER 2 : Project Management IT Professional Level : PMI / PMP ISO ISO/IEC ISO/IEC ITIL ISO Nr. 40

41 Certified Associate in Project Management (CAPM) (23 hours) Project Management Professional (PMP) (35 hours) Program Management Professional (PgMP) PMI Agile Certified Professional (PMI-ACP) Certified Associate in Project Management (CAPM) Project Management Professional (PMP) Program Management Professional (PgMP) PMI Agile Certified Practitioner (PMI-ACP) PMI Risk Management Professional (PMI-RMP) PMI Scheduling Professional (PMI-SP Based on PMI s PMBOK PMI Risk Management Professional (PMI-ACP) PMI Risk Management Professional (PMI-ACP) PMI, PMP, CAPM, PgMP, PMI-SP, PMI-RMP, PMBOK, and the PMI Registered Education Provider logo are registered trademarks of the Project Management Institute, Inc. registered in the United States and other nations Nr. 41

42 Nr. 42 PMP Examination Content Outline : PMP/~/media/PDF//PMP%20Examination%20Content%20Outline_2010.ashx Source: PMP Handbook

43 PMP Certification Exam From the application form approval date, candidates have 1 year to pass the PMP Certification exam (3 trials allowed) The exam is performed at a Prometric examination site (reservation can be made online on ) Computer-based testing (multiple-choice), 4 choices (only 1 correct) per question 200 questions (175 scored + 25 pretest). Pretest questions are randomly distributed throughout the 200 questions and cannot be recognized. Passing rate: 61% on 175 scored questions (106 correctly answered) 4 hours to complete. Breaks can be made but they don t stop the examination time Italian language aid available upon request Books, calculators, food, drinks, dictionaries, coats, watches etc. are NOT allowed during examination (they can be desposited outside the examination room). Calculator is embedded in CBT, paper and pencil are provided by Prometric. Nr. 43 Source: PMP Handbook

44 Maintain PMP Credential The PMP Certification expires after 3 years (+ 1 year of suspension) if no action is taken To maintain the credential, PMP certified project managers have to collect and submit to PMI 60 PDUs (Professional Development Units) within each 3-year certification cycle PDUs can be obtained through: For more detailed information about the entire PMP Certification process, please check out this link : Nr. 44 Source: PMP Handbook

45 LAYER 2 : Project Management IT Professional Level : PRINCE2 PRINCE2 is a registered trade mark of the Cabinet Office. ISO ISO/IEC PMI / PMP ISO/IEC ITIL ISO Nr. 45

46 LAYER 2 : Project Management IT Professional Level : PRINCE2 Foundation

47 LAYER 2 : Project Management IT Professional Level : PRINCE2 Practitioner

48 LAYER 2 : Project Management IT Professional Level : PRINCE2 Professional

49 LAYER 2 : Project Management Organizational Level : PMO PMO ISO ISO/IEC PRINCE2 PMI / PMP ISO/IEC ITIL ISO Nr. 49

50 LAYER 3 : Sourcing & Vendor Management Organizational Level : PMO ISO ISO/IEC PRINCE2 PMI / PMP ISO/IEC ITIL ISO Nr. 50

51 LAYER 3 : Sourcing & Vendor Management Organizational Level : escm-sp & escm-cl by ITSqc (CM) PMO ISO ISO/IEC PRINCE2 PMI / PMP ISO/IEC ITIL ISO Nr. 51

52 LAYER 3 : Sourcing & Vendor Management Organizational Level : escm-sp & escm-cl. esourcing Capability Model for Service Providers esourcing Capability Model for Client Organizations PMO ISO ISO/IEC PRINCE2 PMI / PMP ISO/IEC ITIL ISO Nr. 52

53 LAYER 3 : Sourcing & Vendor Management Organizational Level : escm-sp & escm-cl. esourcing Capability Model for Service Providers esourcing Capability Model for Client Organizations Certification Process An Evaluation for Certification is a third-party external evaluation of an organization's capability. These are the only escm Capability Determination methods that can lead to certification by ITSqc, and should be used when an organization wants a public record of its capabilities. A Full Evaluation for Certification is based on a review of the organization's implementation of all Practices in an escm Model (either escm-sp or escm-cl). Only an Evaluation for Certification leads to an ITSqc certification. Organizations may be certified to the escm-cl (clients) and/or the escm-sp (service providers). Nr. 53

54 escm-sp v2 Standards and related Nr. 54

55 escm-sp v2 84 Best Practices Nr. 55

56 escm-cl v1.1 Standards and related Nr. 56

57 escm-cl v Best Practices Nr. 57

58 LAYER 3 : Sourcing & Vendor Management IT Professional Level : escm-sp/cl PMO ISO ISO/IEC PRINCE2 PMI / PMP ISO/IEC ITIL ISO Nr. 58

59 LAYER 3 : Sourcing & Vendor Management IT Professional Level : acop/cop (Out-)Sourcing OPBOK escm-sp/cl PMO ISO ISO/IEC PRINCE2 PMI / PMP ISO/IEC ITIL ISO Nr. 59

60 LAYER 3 : Sourcing & Vendor Management IT Professional Level : acop/cop (Out-)Sourcing OPBok IAOP and OPBok are a registered trade marks of IAOP. COP Certification Requisites 150p - Attend COP Master Class ( 5 days) + Exam 200 Qs (70% pass) 75p acop - Documented Knowledge & Experience 75p 10 KAs

61 LAYER 4 : Strategy & Governance Organizational Level : escm-sp/cl acop/cop PMO ISO ISO/IEC PRINCE2 PMI / PMP ISO/IEC ITIL ISO Nr. 61

62 LAYER 4 : Strategy & Governance Organizational Level : ISO/IEC escm-sp/cl acop/cop PMO ISO ISO/IEC PRINCE2 PMI / PMP ISO/IEC ITIL ISO Nr. 62

63 LAYER 4 : Strategy & Governance Organizational Level : ISO/IEC ISO/IEC 27001:2005 Certification by RCB valid for 3 Years The ISO/IEC 27001:2005 standard was published in October 2005, essentially replacing the old BS standard. It covers all types of organizations (e.g. commercial enterprises, government agencies, notfor profit organizations). ISO/IEC 27001:2005 specifies the requirements for establishing, implementing, operating, monitoring, reviewing, maintaining and improving a documented Information Security Management System within the context of the organization's overall business risks. It specifies requirements for the implementation of security controls customized to the needs of individual organizations or parts thereof. ISO/IEC 27001:2005 is designed to ensure the selection of adequate and proportionate security controls that protect information assets and give confidence to interested parties. Nr. 63

64 LAYER 4 : Strategy & Governance IT Professional Level : ISO escm-sp/cl acop/cop PMO ISO ISO/IEC PRINCE2 PMI / PMP ISO/IEC ITIL ISO Nr. 64

65 LAYER 4 : Strategy & Governance IT Professional Level : ISO/IEC / CISM ISO escm-sp/cl acop/cop PMO ISO ISO/IEC PRINCE2 PMI / PMP ISO/IEC ITIL ISO Nr. 65

66 LAYER 4 : Strategy & Governance IT Professional Level : ISO/IEC / CISM ISO/IEC : (=Requirements) - ISO/IEC Foundation (APMG) - ISO/IEC Internal Auditor (BSI) - ISO/IEC Lead Auditor (BSI) CISM Certification by ISACA Combined with CISA Certification by ISACA for Security Auditor ISO/IEC : (= Best Practice) - ISO/IEC Foundation (EXIN) - ISO/IEC Advanced (EXIN) - ISO/IEC Expert (EXIN) Nr. 66

67 LAYER 4 : Strategy & Governance Organizational Level : CMMI ISO escm-sp/cl acop/cop PMO ISO ISO/IEC PRINCE2 PMI / PMP ISO/IEC ITIL ISO Nr. 67

68 LAYER 4 : Strategy & Governance Organizational Level : CMMI ISO escm-sp/cl acop/cop PMO ISO ISO/IEC PRINCE2 PMI / PMP ISO/IEC ITIL ISO Nr. 68

69 LAYER 4 : Strategy & Governance Organizational Level : CMMI Appraisal E.g. CMMI-SVC (for Services) CMMI Appraisal Methods for Process Improvement (SCAMPI) Used for Rating Companies on their level of Process Maturity (Levels 1 to 5) Nr. 69

70 LAYER 4 : Strategy & Governance Organizational Level : CMMI ISO escm-sp/cl acop/cop PMO ISO ISO/IEC PRINCE2 PMI / PMP ISO/IEC ITIL ISO Nr. 70

71 LAYER 4 : Strategy & Governance IT Professional Level : COBIT 5 CMMI ISO escm-sp/cl acop/cop PMO ISO ISO/IEC PRINCE2 PMI / PMP ISO/IEC ITIL ISO Nr. 71

72 LAYER 4 : Strategy & Governance IT Professional Level : COBIT 5 COBIT 5 (Formaly CoBIT 4.1) : - COBIT 5 Foundation Level (APMG) - COBIT 5 Implementation Level (APMG) - COBIT 5 Assessor Level (APMG) Details : Nr. 72

73 LAYER 4 : Strategy & Governance IT Professional Level : COBIT 5 CMMI ISO escm-sp/cl acop/cop PMO ISO ISO/IEC PRINCE2 PMI / PMP ISO/IEC ITIL ISO Nr. 73

74 Other Popular CERTIFICATIONS (Best Practices/Methodologies) MOC Management of Change (Different Flavors) Lean Six Sigma (IASSC) Cloud Foundation (Exin) Testing Foundation Level Advanced Level Expert Level Green-IT Citizen Foundation Nr. 74

75 Some GLOBAL NUMBERS, amount of WW per Year (2012) ITIL - 300K PMI - 300K PRINCE2-130K Compared to : Microsoft - 1,2 M Cisco K VMWare K Source EXIN Feb Nr. 75

76 Fine 76

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