1 425 Market Street Electronic Tenant Portal Created on March 11, 2015
2 Building Amenities: Conference Room Conference room and classroom facilities are available in the building through: U.C. Berkeley Extension, 8th Floor. For more information and rates, please contact (415) or send an to: Regus, 22nd Floor. Fore more information, go to:
3 Building Amenities: Parking Garage The 425 Market Building Garage is open to the public Monday through Friday, 6:00 a.m. to 8:00 p.m., and Saturdays from 6:00 a.m. to 2:00 p.m. The garage is closed on Sundays and some holidays. To leave the parking garage after hours, contact the security officer at the Lobby console. Garage clearance for vehicles is 6'6" and access is from Fremont Street. For current garage rates, please contact the Garage Office at (415) or the Building Office at (415) If you are not a monthly parker and require to park after the garage is closed, contact the garage manager at (415) to make arrangements.
4 Building Operations: Accounting Tenants should refer to their lease or contact the Building Management Office for rent payment information.
5 Building Operations: Building Management The staff of 425 Market Street is dedicated to making your work environment as safe and pleasant as possible. The Building Office is located in Suite 955. Phone: (415) Fax: (415) Address: Cushman & Wakefield of California, Inc. 425 Market Street, Suite 955 San Francisco, CA Office Hours: Monday through Friday from 8:00am to 5:00pm The following personnel are available to address your needs: Title General Manager Property Manager Name James Kilroy Del Fuette Client Services Coordinator Rukaya Amir Property Administrator Laura McLellan Chief Engineer Brian Russell Security Supervisor Cynthia Parking Garage Manager Yarbor Enable Soliman Phone Numer (415) (415) (415) (415) (415) (415) (415) Market Street website: Workspeed: https://425marketst.workspeed.com For service requests, visitor entry, freight elevator reservations. OneFacility: https://www.onefacility.com For employee access and access cards. Online Facility Emergency Training Presentation: Online Life Safety Training Presentation. Loading Dock (415) Police 911 or (415) Fire Department 911 or (415) BUILDING OFFICE INFORMATION Building Office hours are from 8:00 a.m. to 5:00 p.m., Monday through Friday. When the Building Office is closed, the phone is answered by Lobby Security.
6 Building Operations: Holidays The Building Holidays observed each year are listed below to help you plan during the year. New Year's Day Martin Luther King, Jr. Day Presidents Day Memorial Day Independence Day Labor Day Thanksgiving Day (and the day after Thanksgiving) Christmas Day Certain services are not provided on weekends and the holidays listed above. Refer to your lease or contact the Building Management Office for additional information.
7 Building Operations: Leasing The leasing company for 425 Market Street is Cushman & Wakefield. Listed below is the contact information for the authorized representatives. Title Senior Director Senior Director Name Phone Number Bob Kraynak (415) Zach Siegel (415)
8 Building Security: Building Access The Building is open from 6:00 a.m. to 6:00 p.m., Monday through Friday. Tenants should make sure that their suite doors are closed and locked after 6:00 p.m. to prevent unauthorized access. All Tenants receive an access card to the building. These cards should be used at all times to enter the building and to use the elevators after hours. Authorized tenant representatives are responsible for entering employee information and employee s access rights in OneFacility. Access card photographs are taken at the Building Office on Mondays, Wednesdays and Fridays, from 2:00 p.m. to 3:00 p.m., and Friday mornings by appointment. For Visitors requiring building access, Tenants have the ability to enter detailed information in Workspeed. This is updated in real-time and monitored by Lobby Security. When the visitor arrives and checks in at the Lobby console, they are issued a 1-day visitor pass to enter the building. Vendors that a tenant uses on a regular basis will be processed at the Loading Dock (see following page under Loading Dock ). Tenants are to provide the Building Office with a list of their vendors and certification that the vendors meet the building s Vendor Insurance Requirements. If a Tenant does not have their access card, then the Tenant will need to present a valid photo ID to the security officer at the main security console. The officer will search the OneFacility data base and confirm the tenant access rights before granting access. If a Visitor is not entered in Workspeed or if a Tenant Employee is not entered in OneFacility, then the visitor/employee will need to present a valid photo ID to Security and then sign-in. Lobby Security will call to obtain a verbal authorization from a tenant contact before granting access. Depending on Lobby traffic and conditions, this process may delay building entry. We strongly urge tenants to utilize Workspeed and OneFacility accordingly.
9 Building Security: Deliveries Neither the Building Office nor the security staff will accept deliveries. Deliveries should be made directly to the tenant. The loading dock is located in the garage and accessed from Fremont Street. Freight arriving on the loading dock should be loaded onto the freight elevator and delivered directly to the tenant's suite. Delivery vehicles are limited to 20 minutes at the dock. Security personnel monitor this. Deliveries that take longer than 20 minutes at the loading dock must be made after normal business hours. It is necessary to provide a security officer to monitor the loading dock and coordinate usage of the freight elevator. These security services will be billed to the tenant by the hour, with a 4-hour minimum. Freight elevator reservations are entered in Workspeed and a minimum 24-hour advanced notification is recommended. During business hours (Monday-Friday, 6:00 a.m. 6:00 p.m.), the building does not allow exclusive use of the loading dock and the freight elevator. If you are expecting an after-hours delivery, an employee must be in the office to accept the delivery. The Security Officers will not, under any circumstances, hold any packages, mail, keys, etc. All deliveries on wheels, and deliveries larger than a shoe box, are required to use a freight elevator. Wheel assisted carry-on-sized luggage, leather attaché cases or laptop bags, and leather legal file cases carried by tenants, visitors and guests, will continue to be allowed in the passenger elevators.
10 Building Security: Loading Dock The vertical clearance at the loading dock entrance is 12 feet and truck length cannot exceed 35 feet. To avoid unnecessary delays, be sure to notify your shipping company of these dimensions. Access is from the garage ramp on Fremont Street. Delivery vehicles are limited to 20 minutes at the dock. Security personnel monitor this. Deliveries that require more than 20 minutes at the loading dock must be made after normal business hours.
11 Building Security: General Office Security 425 Market Street provides security service twenty-four hours a day, seven days a week. While security officers monitor building activities, tenants must be active in the security of their own offices. The presence of suspicious or unruly persons or any type of emergency should be reported to the Building Office. The Building Office phones ring at the lobby security console after-hours.
12 Building Security: Key and Lock Policy Requests for re-keying, key duplicating and changes to locks should be entered in WorkSpeed. These services may be billable to the tenant. Please call the Building Office for more information.
13 Building Security: Lost and Found Any item that is found in the building or plaza should be brought to the Building Office or Lobby Security. Lost and found articles will remain in the custody of the Building Office until they are returned to their rightful owner, or disposed thereof as provided by law.
14 Building Security: Solicitation Solicitation is not permitted. If you see someone soliciting, please notify the Building Management Office at (415) and we will send security personnel to escort them off the premises.
15 Building Services: Building Signage and Directory As a service, the Building provides a lobby directory. Tenants may enter a request in Workspeed or contact Building Management for information on how to have a name changed or added to the lobby directory.
16 Building Services: Cleaning Nightly Cleaning The janitorial staff removes trash, vacuums and dusts tenant suites and other areas of the building. The restrooms will also be cleaned and re-stocked. The regular maintenance program also provides cleaning of the interior and exterior windows. Requests for additional/special cleaning and extra trash removal should be entered in Workspeed. For emergency clean up (i.e., spills, toilet overflow, etc.), please contact the Building Management Office immediately at Procuring Special Janitorial Services Special (above-standard) janitorial services may be scheduled as needed for one-time, weekly or monthly projects. These requests should be entered in Workspeed. Services that are considered special or above-standard are those which are not typically provided by the day and night janitors, including but not limited to: partition glass cleaning; refrigerator and microwave oven cleaning; carpet shampooing; upholstery cleaning; phone disinfecting, removal of large quantities of crates and boxes, and any other special cleaning needs. Please call the Building Management Office for more information and pricing.
17 Building Services: Elevators Regular hours are typically Monday through Friday, 6:00 a.m. 6:00 p.m. After-hours, elevators in operation will be limited and will require a building access card. There are 21 passenger elevators, which service the four Lobby elevator banks: Low-rise (Lobby through 16th Floor) Mid-rise (Lobby, 16th through 27th Floors) High-rise (Lobby, 27th through 36th Floors) Shuttle Parking Garage (Lobby, 2B through 2nd Floor) There are two freight elevators Cab #20 - Large Freight. This elevator serves the entire tower (Floors 2B through 37) and its specifications are: Capacity: 4,500 lbs. Size: 8' W x 5'-7'' D x 10 H (13 H at tallest section) Cab #1 - Small Freight. This elevator serves the lower floors (Floors 2B through 16) and its specifications are: Capacity: 4,000 lbs. Size: 8' W x 5' D x 8' -6 H
18 Building Services: Engineering Services The building provides standard and special engineering services for tenant and public areas. Requests should be entered in Workspeed. Please call the Building Office for more information and pricing. Light Replacement Light replacement requests should be entered in Workspeed. Be as specific as possible when describing the problem and location. The building s engineering department will replace all standard lights at no additional cost. Any non-standard lights or special fixtures for tenant spaces can be ordered and held in stock to be replaced as necessary at an additional cost. Please call the Building Management Office for more information and pricing.
19 Building Services: Forms For your convenience, we have included downloadable and printable PDF document forms that will expedite various building management service requests. Hard copies of all forms are available from the Property Management Office as well. To view and print PDF files, you need the Adobe Acrobat Reader software. If not already installed on your computer, it can be obtained for free at Bomb Threat Checklist Building Access Form Floor Warden Form Relocation Plan Persons with Disabilities Form Tenant Contact Form
20 Building Services: HVAC All temperature and airflow is regulated by the Engineering Department. Since the position of the sun, amount of cloud cover, and outside temperature all affect the interior temperature, maintaining optimum comfort levels for all tenants in such a large structure can be challenging. Should the temperature in your office deviate from a comfortable range, please submit a service request through Workspeed or contact the Building Management Office promptly. Offices that receive direct sunlight benefit from closing the blinds or shades. This helps to reduce the amount of heat radiated by the sun.
21 Building Services: Mail Service The 425 Market Street Mail Center is located on the 1B garage level. Postal carriers deliver incoming mail Mondays through Saturdays to the mail center and place mail into tenant mail boxes and parcel boxes. Tenants are encouraged to pick up their mail at the mail center. Hours of operation are 6:00 AM to 6:00 PM, Monday through Saturday or by arrangement. After-hours access may be arranged with building security. Express Mail Drop Box UPS - A United Parcel Service express mail drop box is located in 1B elevator Lobby, directly outside the double-doors. Pick-up times are listed on the box. FedEx - A Federal Express/Kinko s retail outlet is located at 120 Bush Street. U.S. Postal Office Embarcadero Center I (Gateway Station) Hours: M-F 8:30am - 5:30pm Rincon Center Station Hours: M-F 7:00am - 6:00pm
22 Building Services: Maintenance Requests General maintenance services provided by the engineering staff include, but are not limited to: replacing light bulbs and/or fixtures, replacing ceiling tiles, maintenance of locks, re-keying and key duplicating, minor plumbing, and occasional installations such as tenant-owned artwork, keyboard trays, or window coverings, etc. These service requests should be entered in Workspeed. Some engineering services may be billable to the tenant depending on the type of work required, the material used, and the amount of time spent on the project. When labor and materials exceed $100.00, the Building Office will ask the authorized tenant representative to sign a Tenant Work Authorization (TWA) to authorize the estimated charge. Please call the Building Office for more information.
23 Building Services: Waste Diversion Program Recycling & Composting Programs The building actively participates in recycling and composting services for a variety of paper products, cardboard boxes, glass, plastic, aluminum cans, food scraps and compostable products such as paper towels, compostable utensils and containers. Recycling products and compostable waste are hauled-out from the 1B loading dock every week. 425 Market participates in a desk-side recycling program. Tenants separate recyclable materials from trash prior to disposal. Paper, White/Mixed/Newspaper: Each desk is supplied with a blue, recycle bin for use to dispose of mixed recycling. Each desk-side recycling bin is emptied nightly by the janitor. The Building Office provides (free) blue, 28-quart recycle bins for desk use only. Larger bins may be purchased through the Building Office via Workspeed. Aluminum Cans, Bottles, Plastic containers: Tenants are asked to discard these items into a blue recycle bin located at each desk or into a recycle bin located at a central location (i.e., Kitchen or Lunch Room). Bins may be purchased through the Building Office via Workspeed. Recycling & Composting Programs (Continued) Cardboard boxes: Cardboard boxes should be broken down flat and placed neatly in the freight elevator lobby for pick up. Janitorial services may be billable to the tenant for excessive boxes and if not broken down for pick-up. Compostable items (food trimmings, plate scrapings, meat, bones, fish, dairy products, baked goods, coffee grounds, coffee filters, soiled paper products, paper towels, paper cups, paper plates, waxed cardboard boxes, milk cartons, floral waste, food service ware labeled Compostable or showing the PBI logo): Tenants are also encouraged to separate compostable items from recyclables and trash by throwing out any compostable items in a lined compost bin, so that mixed recyclables are not compromised. Compost bins are located at central locations such as kitchens, conference rooms, lunch rooms or coffee bars. Please note that receptacles lined with compostable liners in all restrooms are for paper towels and compostable items only. Compost bins may be purchased through the Building Office via Workspeed. Wood pallets: Should be taken down to the loading dock after haul-out arrangements have been made. Recycling & Composting Programs (Continued) Seasonal Cleaning: If you have extraordinary amounts of recyclables, or need to set up special disposal services, need additional recycle bins and larger bins and barrels, please call the Building Office for more information and rates. Computer/Electronic items: The Building utilizes an outside vendor who recycles electronic waste by diverting it from the Building s waste stream. Tenants are encouraged to drop off small electronic waste such as cell phones, PDAs, electric cords, batteries, and other miscellaneous items to a designated drop box located at the loading dock. The Building encourages all e-waste to be recycled in any way that will divert it from landfill. E-waste event days are held every quarter for larger items such as computers, laptops, keyboards, monitors, television sets, etc. Advanced notice of e-waste days will be provided by the Building Office. Trash Removal Suggestions Please do not leave anything on the floor near your trash bin that you do not want discarded. Trash which is too large to be put in a trash bin should be marked "Trash" and placed neatly in the freight elevator lobby. Empty cardboard boxes should be flattened and also placed neatly in the freight elevator lobby. The Building Management Office can arrange for especially large quantities of debris or special removal services. These requests should be entered in Workspeed. Please call the Building Office for more information and pricing.
24 Emergency Procedures: Emergency Phone List Fire Department 911 or Police Department 911 or Ambulance 911 or Building Management Office Security/ Lobby Console Otis Elevator Nearest City Fire Alarm Box location: The nearest San Francisco Fire Department (SFFD) street fire alarm pull box is located on the southeast corner of the intersection at 1st and Market Streets.
25 Emergency Procedures: Purpose of Plan and Building Description Statement of Purpose As required per California Code of Regulations, Title 19 (Public Safety), and Appendix VI-G of the San Francisco Fire Code, an emergency plan shall be prepared, implemented and maintained. This plan is a legal document. Recognizing that even the best safety equipment available is inadequate without the proper human response in an emergency, the management of the 425 Market Street Building, with it s ongoing concern for the safety of the building occupants, endorses and supports the implementation of the guidelines and procedures contained in this Facility Emergency Plan. Building Description The 425 Market Street Building is a 38-story office tower built in 1973 of steel and reinforced concrete. The building is 512 feet tall and contains 1.1 million square feet of which approximately 900,000 is leasable space. There are two basement levels designated for parking as well as housing building mechanical equipment. Fire Safety Features Life Safety System The building is equipped with a Seimens Life Safety System located in the Fire Command Center in the lobby with an additional gateway in the Engineering Department on the 37th floor. All life safety devices are continuously monitored by the Siemens system and a graphic annunciator panel is located at the Fire Control Center for identification of building fire alarms. The building life safety system includes: Heat, smoke and sprinkler water flow detection Audio and visual alarms Public address system Elevator recall system Fire control panel with monitors the alarm status and conforms proper operation of all devices Automatic outcall to the off-site monitoring agency in the event of a building fire alarm All floors are equipped with: Fire Doors Audible Alarms Strobe Lights Public Address System speakers Sprinkler Systems Wet standpipes located in each of the Fireman s Vestibules Fire Extinguishers Smoke Detectors Smoke detectors monitor supply and return air ducts, tenant suites, elevator lobbies, elevator machine rooms, electrical closets and mechanical rooms throughout the building. Emergency Evacuation Signage There are at least four emergency exit diagrams on each floor. The signs indicate the locations of stairwells, exits, and fire extinguishers. The signs are located next to each stairwell exit door and in each of the elevator lobbies, including the service elevator lobby. Exit Stairwells There are two emergency exit stairwells on each floor, located on the northeast and southwest corners of the building core. Both stairwells are designed to withstand fire for two hours.
26 Fireman s Vestibules There are two vestibules, each located adjacent to the stairwells. Access to the South vestibule is by separate entry with no public access, whereas the North vestibule is accessed by way of the emergency exit. Each Vestibule contains: Wet standpipe hose connections Sprinkler system shutoff valves Emergency Generator Located on the 2nd Basement level, the generator will provide power to the building in the event of a power failure. The generator provides power to: the life safety system, public address system, fire pumps, one elevator per bank, fire exhaust fans, emergency exit signs, and emergency floor and stairwell lighting. Fire Control Center The Fire Control Center (FCC) is located in the main lobby opposite the southeast entrance. The FCC is monitored 24 hours a day by a security officer and is the focal point for the buildings activity during a fire or other emergency. The FCC contains a graphic fire alarm annunciator panel, status indicators (which indicate the location and type of alarm) and controls for elevators and air handlers, the public address system panel, and the fireman s communication panel. A telephone with an outside line is available for fire department use.
27 Emergency Procedures: Duties of the Fire Safety Director The Fire Safety Director is appointed by the building manager. The Fire Safety Director will appoint a Deputy Fire Safety Director to assist. The Deputy Fire Safety Director will assume the duties of the Fire Safety Director during their absence. The duties of the Fire Safety Director and their staff during a fire or other emergency shall include actions to assist non-ambulatory and physically disabled persons. DUTIES OF THE FIRE SAFETY DIRECTOR IN AN EMERGENCY SITUATION: 1. Ensure that the San Francisco Fire Department (SFFD) has been notified via the 911 emergency telephone system. Even though 425 Market is a remotely monitored system, the person making the phone call may be able to provide additional information that can be relayed to responding SFFD units. 2. Start evacuation or relocation procedures and recall elevators. 3. Meet with the fire department with the following information: Relocation or evacuation procedures that are in progress The location of the fire, smoke or alarm The location of the Fireman s Control Center (FCC) Elevator entrapments Physically disabled persons are in need of evacuation Names and locations of physically disabled persons The location of floor plans and building keys DUTIES OF THE FIRE SAFETY DIRECTOR DURING NON- EMERGENCIES: 1. Train and list the duties of floor wardens, searchers, disabled aides, exit monitors, elevator monitors, security staff, engineering staff, and building management staff. Duties include, but are not limited to: Evacuation/relocation procedures for the ambulatory and non-ambulatory. Develop and implement a fire prevention program to educate staff and tenants. What emergency supplies exist and their location. Fire restriction and/or extinguishment. Communicating with tenants after an emergency. Conduct annual fire drills with tenants and staff. Provide tenants with life safety training. Maintaining records of all training. Duties of the Floor Warden The Floor Warden is of vital importance to the fire and emergency program at 425 Market Street. The Floor Warden directs the occupants of a floor. The Floor Warden works on the floor, knows the people on the floor and knows who will need assistance in an emergency. The Floor Warden is trained to respond in an emergency. Pre-Emergency duties of the Floor Warden: 1. Know the location and use of all fire and emergency related equipment on the floor or in their area of responsibility. 2. Train the floor occupants in safe evacuation/relocation procedures. 3. Be completely familiar with the floor arrangement, number of occupants, and location of exits. 4. Train the floor occupants in fire prevention and earthquake safety. 5. Divide the floor population into groups and formulate traffic patterns to exit via emergency exit stairwells. 6. Monitor the floor or suite for equipment malfunction or safety hazards and report findings to the Fire Safety Director or building management. 7. Make a daily check of fire exit doors and stairways to be sure they are not obstructed, secured open or inoperable. 8. Visually inspect the emergency and exit sign lighting daily. 9. Maintain an up to date list of all personnel with physical disabilities who cannot use the stair exits unaided. Make arrangements to have these people assisted when evacuation/relocation of their area is directed. Supply the building office with a copy of this list that will be given to fire department personnel in an emergency.
28 10. Establish a system of replacing personnel within the emergency organization because of vacations, sick leave, promotions, etc. Pre-Emergency duties of the Floor Warden (cont): 11. Select and train the following to assist during emergencies: Deputy Floor Warden Searchers Elevator Lobby Monitors Exit Monitors Aides for the Disabled If the floor/suite of occupancy does not have the population to provide a full complement of floor emergency staff, then attempt to provide a Floor Warden and Deputy to assist. Duties of the Deputy Floor Warden 1. Shall assume duties of the Floor Warden in his/her absence. 2. Perform all tasks as assigned by the Floor Warden. Duties of Searchers 1. Search for occupants who may not have heard the fire alarm. Search remote floor areas, restrooms, computer printer rooms, break rooms, and copier rooms, etc. Direct persons found to the nearest emergency exit stairwell. 2. Remain calm and advise others to do the same. 3. Know where the fire extinguishers, alarms and exits are located. Duties of Elevator Monitors 1. Assist the Floor Warden as directed. 2. Act as a crowd control monitor - directing people away from the elevators and to the nearest stairwell for relocation or evacuation. Report to Floor Warden before exiting. 3. Remain calm and advise others to do the same. Duties of Exit Monitors 1. Test the exit door assigned for heat before allowing entry. 2. Verbally instruct exiting occupants about the correct stairwell procedures and floor of refuge. 3. Ensure that automatic door-closer acts correctly and refrains from blocking door in an open position. 4. If the exit stairway becomes violated with smoke or heat, directs occupants to an alternate emergency exit stairwell. 5. Reports to Floor Warden before exiting. 6. Remain calm and advise others to do the same. Duties of Aides for the Disabled 1. The disabled person should be allowed to select their assigned aides. 2. The aides should have knowledge of the building s emergency exit stairwells. 3. The aides and disabled person shall be familiar with the assigned exit. 4. In a fire emergency, the disabled person shall be assisted by the aides to their assigned exit location. The aides shall place the disabled person in a location away from the normal path of travel of exiting occupants and await the arrival of the Fire Department. 5. The aides shall remain with the disabled person until relieved by the direction of a Fire Official. Duties of Building Security Pre-Emergency Duties 1. Keep on hand an updated list of non-ambulatory and physically disabled persons who work in the building. 2. Know and train temporary staff in Emergency Plan duties. 3. When making rounds, report any fire related equipment deficiencies in writing to the Fire Safety Director and correct any blocked exits. 4. Know the use of the building s public address system, elevator controls, graphic annunciator panel and be aware of the location of the exit announcement scripts.
29 Pre-Emergency Duties of Building Security (cont) In case of fire or other emergency duties: 1. Alert and dispatch the engineer by radio to confirm alarms. 2. When an alarm is activated, initiate a public address announcement to the four receiving floors to expect the relocation of people from upper floors. 3. Unlock and open the main lobby doors. Make sure the lobby is clear of any obstructions. 4. Provide fire department with floor plans, keys, and a list of disabled persons for the affected areas. Duties of Building Engineers 1. After being notified by security of an alarm, the engineer closest to the alarm floor will investigate and verify the alarm. Precautionary methods to ensure personal safety shall always be undertaken. 2. During a fire emergency, the Chief Engineer or Assistant Chief Engineer shall dispatch to monitor the fire pumps and await further instructions. 3. The Chief Engineer will proceed to the lobby to answer questions by Fire Department personnel during fire emergencies. 4. The Assistant Chief Engineer will proceed to the console to direct Fire Department personnel to the fire/emergency floor. 5. In the event that the fire emergency happens during a period of limited staffing, the engineer on duty will report to the lobby to assist and answer questions from the fire department officials. Building Management In case of fire or other emergency: 1. Monitor building radio and stay in contact with engineering and building security. 2. The building manager will proceed to the lobby to assist the fire department as requested.