The Next Frontier in CRM Analytics Oracle Transactional Business Intelligence Enterprise for CRM Cloud Service

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "The Next Frontier in CRM Analytics Oracle Transactional Business Intelligence Enterprise for CRM Cloud Service"

Transcription

1 BUSINESS ANALYTICS The Next Frontier in CRM Analytics Oracle Transactional Business Intelligence Enterprise for CRM Cloud Service Copyright 2014 Oracle Corporation. All Rights Reserved.

2 The explosion of digital channels has led to a never-ending growth of consumer-driven content. The increased sharing of content, such as peer-to-peer product and service reviews, is fueling an environment of accelerated competition. Outpacing the competition now requires having a data-driven customer strategy more than ever before. However, according to our research, six out of ten companies have more data than they can use effectively, yet most executives claim that they are not getting the information they need to make important decisions with 93% of them losing revenue as a result. Winning Through Analytics An independent research by CSO Insights shows that when companies arm their managers with advanced and predictive analytics, they experience 15% higher close rates of forecast opportunities, 20% more reps meeting or exceeding quota, and 34% lower sales reps turnover. How can you achieve similar business results? Oracle Transactional Business Intelligence Enterprise for CRM Cloud Service has been built from the ground up to help business leaders answer the tough questions they face every day, questions that require cross-source analyses, advanced trending and predictive capabilities 93% 20% Executives losing revenue claiming they are not getting the right information to make the right decisions Managers with advanced Analytics experience more reps meeting or exceeding quota spanning sales, marketing, customer service, and other business functions. It provides leadingedge tools to help leaders proactively drive a successful customer-centric business strategy that incorporates the complete customer lifecycle. 2

3 While Oracle Sales Cloud Analytics (OTBI Standard) is designed for line workers and their managers to support daily operations, OTBI Enterprise for CRM delivers advanced and predictive analytics designed to address the tough problems and answer the challenging questions facing sales leadership. The combined solution of OTBI Standard and OTBI Enterprise delivers more rapid answers to hundreds of business questions through the most secure, integrated, and complete spectrum of analytics capabilities all via the simplicity of the cloud on any device. OTBI and OTBI Enterprise together cover the Full Spectrum CRM Information Maturity What is happening? Transactional Data & Basic Analyses Simple list reports Single source of data Why is it happening? Consolidated Reporting Basic Pipeline, Forecast and Opportunity Reports Basic Trending Fixed hierarchy reporting Ad-hoc analyses Process-specific analyses Can we change what s happening? Advanced Analysis Advanced historical trending Comparative analyses What changed and Why analyses Rolling averages Scorecards As Is vs. As Was Optimized for large data volumes and high performance What might happen? Cross-Process and Functional Analysis Integrated Analytics Multiple sources of data Multiple heirarchies Advanced cause and effect analyses Exploratory analyses Predictive Analysis Predictive Analysis Scoring Regression Analyses A/B test analyses Risk identification and Analysis What-if scenario analysis OTBI Enterprise OTBI Standard Transactional Increasing Business Value Strategic 3

4 Gain 360º Business Insights Too often senior business executives are playing catch-up or making decisions based on gut feel because of disjointed customer interactions and data silos. In the recent Oracleand Intel sponsored study by The Economist Intelligence Unit, 76% of C-level executives assert that they need cross-department input to derive insights from data. OTBI Enterprise for CRM Cloud Service breaks down information silos and delivers a unified, cloud-based analytic foundation with built-in role-based cross-source metrics to drive better decision making and leadership alignment at all levels. Chief Revenue Officer Use OTBI Enterprise for CRM Cloud Service to: Service Executives Use OTBI Enterprise for CRM Cloud Service to: Operation Analyst Use OTBI Enterprise for CRM Cloud Service to: Develop revenue generation strategies based on current, historical, and predictive insights to achieve targeted growth. Set and proactively meet sales forecasts with broad, deep cross-functional insights into success drivers. Identify and mitigate revenue achievement risk with holistic forward-looking insights. Ensure a consistent, highquality customer experience across all touch points. Identify where risk exists in securing business renewals or closing new opportunities. Strategize cross-functionally to mitigate that risk and close deals. Ensure customer loyalty and CSAT. Support strategic planning, forecasting, problem solving. Monitor key metrics across sales, marketing, service and customer experience, and other cross-functional activities. Monitor/optimize cost and efficiency of CRM programs. 4

5 Shape Future Outcomes Oracle RightNow s annual Customer Experience (CX) Impact Report found that 86% of U.S. adults say they will pay more for a better customer experience, and 89% who stopped doing business with an organization due a poor customer experience began doing business with a competitor. The ability to predict and respond to changing customer behavior, forecast performance, reduce risk and uncertainty is a must-have for delivering a superior customer experience. Why? Because the impact on performance is clear. In a six-year study, customer experience leaders outperform laggards by 77%. Be One Step Ahead OTBI Enterprise for CRM Cloud Service delivers ready-to-use advanced analytics for historical, trending, and predictive analysis as well as data enrichment across sales and other functional areas. It enables forward looking decision making along the CX workflow processes, such as: Forecast Risk: Gain insight into forecasts at risk of not meeting projections, the underlying factors why, and what can be done to reverse that risk. Opportunity Risk: Combine sales, service and other organizational data to project which opportunities may be at risk of not progressing as expected, which of those to focus remediation activities on, and what remediation activities to pursue to close the opportunity. Book-of-Business Risk: Assess account renewal risk based on historical, current, and future outlooks, understand driving factors, and proactively engage to maximize customer lifetime value. 5

6 Accelerate Business Agility Many business leaders are embracing packaged analytics to start solving business problems right away. Sales and customer service executives are no exception. Predefined content allows them to spend less time preparing data and creating metrics, and more time strategizing and analyzing information across the business. OTBI Enterprise for CRM Cloud Service enables business executives to get a more precise understanding of their customers, increase engagement, and predict and ensure sales success. Faster Time to Value Use OTBI Enterprise for CRM Cloud Service to quickly find answers to tough questions such as: Are we on track to meet revenue, product, and customer service targets? How does current performance compare to prior periods, and why? How is performance trending, and what is driving these trends? How can we use this knowledge to improve the business? How can we move these trends in the right direction? How can we overcome known risks to meet revenue and service goals? 6

7 Delivered in the Oracle Cloud and designed specifically for business sales executives, senior management, their executive peers, and analysts who use Oracle CX Cloud Services to drive sales performance, OTBI Enterprise for CRM Cloud Service delivers everything they need to gain 360º business insights, shape future outcomes, and accelerate business agility. Key features include: Executive Dashboards - Understand global sales performance and perform better risk profiling to achieve forecasted goals In-Context Analytics - Gain instant insight into key challenges and then strategically impact sales and service management Cross-Source Analytics - Generate a unified view of sales performance from across multiple business systems Pipeline Analytics - Gain complete visibility into pipeline performance Forecast Analytics - Increase robust product performance and revenue forecasting Account Analytics - Gain deeper insight into key customer profiles Service Request Analytics - Gain insight into service request incident and activity trends Advanced and Predictive Analytics - Get historical, comparative, and predictive views that provide snapshots in time, data enrichment, and event interpretation 7

8 Fast Time-to-Value - Dashboards and analytics immediately deliver strategic insights Easy-to-Use - Reduces training costs and increases user productivity with a single Oracle business analytics user experience Easy Integration - Combine Oracle CX Cloud data with Oracle E-Business Suite, PeopleSoft, and third-party external data sources for broader, enterprise-wide insight and analyses across functional areas Available Anywhere - Available on the Web, tablets, and smartphones. Oracle Cloud - Achieve cost, efficiency, and time-to-value benefits with cloud solutions completely managed, upgraded and maintained by Oracle 8

9 ! Oracle has supplied the world s top companies with customer relationship management solutions for decades and with this unparalleled experience, Oracle continues to modernize customer relationship management with a full set of Oracle Customer Relationship Management analytics. Oracle has supplied the world s top companies with customer relationship management solutions for decades and with this unparalleled experience, Oracle continues to modernize customer relationship management with a full set of Oracle Customer Relationship Management analytics. For more information visit cloud.oracle.com or call to speak to an Oracle representative. 9

10 Safe Harbor The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle s products remains at the sole discretion of Oracle. Follow us at: Twitter.com/oracleanalytics Facebook.com/OracleBusinessAnalytics Oracle Cloud on Facebook Oracle Cloud on Twitter Oracle Cloud on YouTube Copyright 2014 Oracle and/or its affiliates. Oracle is a registered trademark of Oracle and/or its affiliates. All rights reserved. Other names may be registered trademarks of their respective owners. Oracle disclaims any warranties or representations as to the accuracy or completeness of this recording, demonstration, and/or written materials (the Materials ). The Materials are provided as is without any warranty of any kind, either express or implied, including without limitation warranties or merchantability, fitness for a particular purpose, and non-infringement. 10 Final_v12

Getting Started with Analytics and Reports Oracle Sales Cloud

Getting Started with Analytics and Reports Oracle Sales Cloud My Top Open Getting Started with Analytics and Reports Oracle Sales Cloud Oracle Sales Cloud Analytics give you the ability to track, chart, and forecast sales by providing real-time reports based on your

More information

Oracle Cloud for Midsize Service Companies. An Oracle Industry Brief

Oracle Cloud for Midsize Service Companies. An Oracle Industry Brief Oracle Cloud for Midsize Service Companies An Oracle Industry Brief Competition is everywhere. Clients are demanding. Top talent is scarce. Globalization of services keeps changing your market. Face these

More information

Creating Great Service Experiences How Modern Customer Service Works. Copyright 2014 Oracle Corporation. All Rights Reserved.

Creating Great Service Experiences How Modern Customer Service Works. Copyright 2014 Oracle Corporation. All Rights Reserved. Creating Great Service Experiences How Modern Customer Service Works Copyright 2014 Oracle Corporation. All Rights Reserved. Delivering Modern Customer Service The world of business is changing fast. Technology

More information

Business Intelligence Cloud Service Deliver Agile Analytics

Business Intelligence Cloud Service Deliver Agile Analytics Business Intelligence Cloud Service Deliver Agile Analytics Copyright 2014 Oracle Corporation. All Rights Reserved. You need a powerful platform for advanced analytics, one that s also intuitive and easy

More information

Oracle Planning and Budgeting Cloud Complete Planning, Budgeting and Forecasting Solution

Oracle Planning and Budgeting Cloud Complete Planning, Budgeting and Forecasting Solution PLANNING AND BUDGETING CLOUD Oracle Planning and Budgeting Cloud Complete Planning, Budgeting and Forecasting Solution Copyright 2014 Oracle Corporation. All Rights Reserved. Introduction The chances are

More information

Elevate Customer Experience and Engagement in the New Digital World

Elevate Customer Experience and Engagement in the New Digital World Elevate Customer Experience and Engagement in the New Digital World John Chan CRM Solutions Lead, Microsoft Business Solutions Microsoft Asia Customer buying behavior has fundamentally changed therefore,

More information

Oracle Financials Cloud Modernize Finance

Oracle Financials Cloud Modernize Finance FINANCIALS CLOUD Oracle Financials Cloud Modernize Finance Copyright 2014 Oracle Corporation. All Rights Reserved. Introduction Introduction Cloud computing is a vision that is increasingly turning into

More information

ORACLE SALES ANALYTICS

ORACLE SALES ANALYTICS ORACLE SALES ANALYTICS KEY FEATURES & BENEFITS FOR BUSINESS USERS Analyze pipeline opportunities to determine actions required to meet sales targets Determine which products and customer segments generate

More information

Oracle Sales Cloud Configuration, Customization and Integrations

Oracle Sales Cloud Configuration, Customization and Integrations WINTER 15 Oracle Sales Cloud Configuration, Customization and Integrations Oracle's standards-based, open and flexible platform makes it easy to rapidly build and deploy rich applications or integrate

More information

Oracle Fusion Incentive Compensation

Oracle Fusion Incentive Compensation Oracle Fusion Incentive Compensation Oracle Fusion Incentive Compensation empowers organizations with a rich set of plan design capabilities to streamline the rollout of new plan initiatives, productivity

More information

Integrated Sales and Operations Business Planning for Chemicals

Integrated Sales and Operations Business Planning for Chemicals Solution in Detail Chemicals Executive Summary Contact Us Integrated Sales and Operations Business Planning for Chemicals Navigating Business Volatility Navigating Volatility Anticipating Change Optimizing

More information

IBM Cognos Insight. Independently explore, visualize, model and share insights without IT assistance. Highlights. IBM Software Business Analytics

IBM Cognos Insight. Independently explore, visualize, model and share insights without IT assistance. Highlights. IBM Software Business Analytics Independently explore, visualize, model and share insights without IT assistance Highlights Explore, analyze, visualize and share your insights independently, without relying on IT for assistance. Work

More information

Oracle Sales Cloud Analytics

Oracle Sales Cloud Analytics ORACLE DATA SHEET WINTER 15 Oracle Sales Cloud Analytics Sales teams need relevant and actionable insights so they can close more deals in less time. Oracle Sales Cloud Analytics provides real-time executive

More information

Procurement General Session: Empowering Modern Procurement

Procurement General Session: Empowering Modern Procurement Procurement General Session: Empowering Modern Procurement Business Driven. Technology Powered. Marco Rossi SCM Product Development Director - EMEA Safe Harbor Statement The following is intended to outline

More information

Data as a Service for Sales Better Data, Better Sales

Data as a Service for Sales Better Data, Better Sales Data as a Service for Sales Better Data, Better Sales Copyright 2015 Oracle Corporation. All Rights Reserved. The big deal with DaaS for Sales: What At the heart of a sales organization is customer You

More information

ORACLE CRM ON DEMAND INSURANCE DISTRIBUTION MANAGEMENT SOLUTION

ORACLE CRM ON DEMAND INSURANCE DISTRIBUTION MANAGEMENT SOLUTION ORACLE CRM ON DEMAND INSURANCE DISTRIBUTION MANAGEMENT SOLUTION For many insurance carriers, sales through indirect channels form the largest proportion of their business. However, most carriers do not

More information

BI forward: A full view of your business

BI forward: A full view of your business IBM Software Business Analytics Business Intelligence BI forward: A full view of your business 2 BI forward: A full view of your business Contents 2 Introduction 3 BI for today and the future 4 Predictive

More information

Build Your Mobile Strategy Not Just Your Mobile Apps

Build Your Mobile Strategy Not Just Your Mobile Apps Mobile Cloud Service Build Your Mobile Strategy Not Just Your Mobile Apps Copyright 2015 Oracle Corporation. All Rights Reserved. What is is it? Oracle Mobile Cloud Service provides everything you need

More information

Process Cloud Service Rapidly Automate Business Processes in the Cloud

Process Cloud Service Rapidly Automate Business Processes in the Cloud Process Cloud Service Rapidly Automate Business Processes in the Cloud Copyright 2015 Oracle Corporation. All Rights Reserved. Why Custom Why Custom Want to rapidly automate business-driven process applications

More information

Oracle Sales Cloud on Smartphones and Tablets

Oracle Sales Cloud on Smartphones and Tablets O RACLE DATA SHEET - WINTER 15 Oracle Sales Cloud on Smartphones and Tablets Oracle Sales Cloud provides easy-to-use Smartphone apps for Field Sales Reps so they can quickly execute transactions that take

More information

INFORMATION CONNECTED

INFORMATION CONNECTED INFORMATION CONNECTED Business Solutions for the Utilities Industry Primavera Project Portfolio Management Solutions Achieve Operational Excellence with Robust Project Portfolio Management Solutions The

More information

SAP HYBRIS CLOUD FOR SALES

SAP HYBRIS CLOUD FOR SALES Sell Smarter, Anytime, Anywhere SAP HYBRIS CLOUD FOR SALES Selling today is more complex than ever. You need to know your customer s unique challenges, their industry, what they like and how to help them

More information

Optymyze Sales Performance Software

Optymyze Sales Performance Software Optymyze Sales Performance Software Optymyze provides a complete set of sales performance management applications that are designed to help enterprises improve the alignment, efficiency, productivity,

More information

ORACLE HUMAN RESOURCES ANALYTICS

ORACLE HUMAN RESOURCES ANALYTICS ORACLE HUMAN RESOURCES ANALYTICS KEY FEATURES & BENEFITS FOR BUSINESS USERS Oracle Human Resources Analytics intelligence dashboards provide strategic workforce performance information. Determine key factors

More information

Five Tenets of Modern Procurement Move Source-to-Pay to the Cloud

Five Tenets of Modern Procurement Move Source-to-Pay to the Cloud ENTERPRISE RESOURCE PLANNING CLOUD Five Tenets of Modern Procurement Move Source-to-Pay to the Cloud Copyright 2014 Oracle Corporation. All Rights Reserved. Modern procurement organizations are continually

More information

Five Tenets of Modern Project Portfolio Management Powering Project-Driven Business

Five Tenets of Modern Project Portfolio Management Powering Project-Driven Business PROJECT PORTFOLIO MANAGEMENT Five Tenets of Modern Project Portfolio Management Powering Project-Driven Business Copyright 2014 Oracle Corporation. All Rights Reserved. Introduction Enterprises tend not

More information

An Oracle White Paper February 2012. Rethinking CRM: Drive Greater Sales Productivity with Oracle Fusion CRM

An Oracle White Paper February 2012. Rethinking CRM: Drive Greater Sales Productivity with Oracle Fusion CRM An Oracle White Paper February 2012 Rethinking CRM: Drive Greater Sales Productivity with Oracle Fusion CRM Rethinking CRM: Drive Greater Sales Productivity with Fusion CRM Disclaimer The following is

More information

Modern Sales in the Cloud. In the Era of the Empowered Customer

Modern Sales in the Cloud. In the Era of the Empowered Customer Modern Sales in the Cloud In the Era of the Empowered Customer Today s Sales Landscape 45% of enterprise-level buying decisions are made before your buyer says hello to 1 your sales rep 60% of sellers

More information

ORACLE PROJECT ANALYTICS

ORACLE PROJECT ANALYTICS ORACLE PROJECT ANALYTICS KEY FEATURES & BENEFITS FOR BUSINESS USERS Provides role-based project insight across the lifecycle of a project and across the organization Delivers a single source of truth by

More information

An Oracle White Paper November 2011. Financial Crime and Compliance Management: Convergence of Compliance Risk and Financial Crime

An Oracle White Paper November 2011. Financial Crime and Compliance Management: Convergence of Compliance Risk and Financial Crime An Oracle White Paper November 2011 Financial Crime and Compliance Management: Convergence of Compliance Risk and Financial Crime Disclaimer The following is intended to outline our general product direction.

More information

Oracle Hyperion Planning

Oracle Hyperion Planning Oracle Hyperion Planning Oracle Hyperion Planning is an agile planning solution that supports enterprise wide planning, budgeting, and forecasting using desktop, mobile and Microsoft Office interfaces.

More information

ORACLE HYPERION PLANNING

ORACLE HYPERION PLANNING ORACLE HYPERION PLANNING ENTERPRISE WIDE PLANNING, BUDGETING, AND FORECASTING KEY FEATURES Hybrid data model facilitates planning, analysis and commentary Flexible workflow capabilities Reliability with

More information

Transforming Sales and Service with a Mobile-First Strategy. How to use mobility s unique capabilities for competitive advantage

Transforming Sales and Service with a Mobile-First Strategy. How to use mobility s unique capabilities for competitive advantage Transforming Sales and Service with a Mobile-First Strategy How to use mobility s unique capabilities for competitive advantage Overview The proliferation of digital capabilities and convergence of social,

More information

Cloud PPM for Project-centric Service Organizations

Cloud PPM for Project-centric Service Organizations Cloud PPM for Project-centric Service Organizations Heidi Zee, Managing Partner & CEO, Frontera Consulting Kevin Beyer, Managing Partner of Global Fusion Services, Frontera Consulting Fiona Purves, Strategy

More information

Formulate Winning Sales and Operations Strategies Through Integrated Planning

Formulate Winning Sales and Operations Strategies Through Integrated Planning SAP Brief SAP Supply Chain Management SAP Sales and Operations Planning Objectives Formulate Winning Sales and Operations Strategies Through Integrated Planning Keep pace with rapidly changing market conditions

More information

InforCloudSuite. Facilities Management Handbook. Overview

InforCloudSuite. Facilities Management Handbook. Overview InforCloudSuite Facilities Management Handbook Overview What if... You could better control the operating and workforce expenses of maintaining your facilities, equipment, and grounds while also improving

More information

Sales Reporting and Analytics. Scott Miller May 19, 2015

Sales Reporting and Analytics. Scott Miller May 19, 2015 Sales Reporting and Analytics Scott Miller May 19, 2015 Sales Operations Overview Pricing Contracting Reporting/Analytics Compensation/Crediting Deal Review Reconciliation Staffing/Headcount Identify Selling

More information

SITES CLOUD. Engaging Websites Made Easy

SITES CLOUD. Engaging Websites Made Easy SITES CLOUD Engaging Websites Made Easy Why Sites Cloud Service? With Oracle Sites Cloud Service, you can rapidly build and publish marketing and community websites from concept to launch for every part

More information

IBM Cognos Analysis for Microsoft Excel

IBM Cognos Analysis for Microsoft Excel IBM Cognos Analysis for Microsoft Excel Explore and analyze data in a familiar spreadsheet format Highlights Explore and analyze data drawn from IBM Cognos TM1 models and IBM Cognos Business Intelligence

More information

Oracle Incentive Compensation

Oracle Incentive Compensation S U M M E R 1 5 Oracle Incentive Compensation Oracle Incentive Compensation is part of Oracle Sales Cloud s comprehensive approach to sales performance management and leverages territory and quota management.

More information

Customer Relationship Management

Customer Relationship Management IBM Global Business Services CRM Customer Relationship Management Solutions from IBM Global Business Services Do you really know your customers? How do they like to interact with you? How do they use your

More information

57% 30% 5.4 Stakeholders 53% 97% Customers are. Reps only retain. Average B2B purchase decisions have

57% 30% 5.4 Stakeholders 53% 97% Customers are. Reps only retain. Average B2B purchase decisions have Average B2B purchase decisions have 5.4 Stakeholders Customers are 57% through the buying process before they talk to the supplier Reps only retain 30% of training information within 1 week Cold calls

More information

agility made possible

agility made possible SOLUTION BRIEF Converged Infrastructure Management from CA Technologies how can I deliver innovative customer services across increasingly complex, converged infrastructure with less management effort

More information

SIEBEL CONTACT CENTER AND SERVICE APPLICATIONS

SIEBEL CONTACT CENTER AND SERVICE APPLICATIONS SIEBEL CONTACT CENTER AND SERVICE APPLICATIONS Deliver a great customer experience that sets you apart, improves efficiency and drives profitability with Oracle s Siebel Contact Center and Service applications.

More information

Oracle Business Intelligence Applications Overview. An Oracle White Paper March 2007

Oracle Business Intelligence Applications Overview. An Oracle White Paper March 2007 Oracle Business Intelligence Applications Overview An Oracle White Paper March 2007 Note: The following is intended to outline our general product direction. It is intended for information purposes only,

More information

IBM Analytical Decision Management

IBM Analytical Decision Management IBM Analytical Decision Management Deliver better outcomes in real time, every time Highlights Organizations of all types can maximize outcomes with IBM Analytical Decision Management, which enables you

More information

ORACLE PROJECT PORTFOLIO MANAGEMENT CLOUD

ORACLE PROJECT PORTFOLIO MANAGEMENT CLOUD ORACLE PROJECT PORTFOLIO MANAGEMENT CLOUD THE NEW STANDARD FOR PROJECT PORTFOLIO MANAGEMENT KEY FEATURES End-to-end enterprise PPM for a single source of project truth Embedded social collaboration tools

More information

Accenture Customer Engagement. A Comprehensive Digital Marketing Managed Service Built on Adobe Marketing Cloud

Accenture Customer Engagement. A Comprehensive Digital Marketing Managed Service Built on Adobe Marketing Cloud Accenture Customer Engagement A Comprehensive Digital Marketing Managed Service Built on Adobe Marketing Cloud Accenture Customer Engagement A Comprehensive Digital Marketing Managed Service Built on the

More information

Oracle Sales Cloud Activity Management

Oracle Sales Cloud Activity Management ORACLE DATA SHEET WINTER 15 Oracle Sales Cloud Activity Management Oracle Sales Cloud offers effective activity management services such as sales coach, opportunity assessment, call reports and a centralized

More information

Dynamic Enterprise Performance Management

Dynamic Enterprise Performance Management TM Dynamic Enterprise Performance Management Data. Insights. Action. 1 Pull insight out of the chaos Chaos. It s a word that few CFOs would like associated with their businesses; but when it comes to decision

More information

Fusion CRM Overview, Strategy, Roadmap

Fusion CRM Overview, Strategy, Roadmap Fusion CRM Overview, Strategy, Roadmap Presenter Date 1 The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into

More information

CA Virtual Assurance for Infrastructure Managers

CA Virtual Assurance for Infrastructure Managers PRODUCT SHEET: CA Virtual Assurance for Infrastructure Managers CA Virtual Assurance for Infrastructure Managers agility made possible CA Virtual Assurance for Infrastructure Managers is an add-on product

More information

Improving Sales Pipeline Performance Through Enhanced Visibility

Improving Sales Pipeline Performance Through Enhanced Visibility SalesManagement.org Improving Sales Pipeline Performance Through Enhanced Visibility Leveraging Analytics to Focus on the Right Opportunities OVERVIEW For companies with complex sales cycles in high technology,

More information

ORACLE FINANCIAL ANALYTICS

ORACLE FINANCIAL ANALYTICS ORACLE FINANCIAL ANALYTICS KEY FEATURES & BENEFITS FOR BUSINESS USERS Receive intra-period information on income statement, cash flow, and balance sheet condition without having to perform consolidations

More information

Inford/EPMTM. Infor Dynamic Enterprise Performance Management Gain unprecedented insight into your business

Inford/EPMTM. Infor Dynamic Enterprise Performance Management Gain unprecedented insight into your business Inford/EPMTM Infor Dynamic Enterprise Performance Management Gain unprecedented insight into your business Deploy innovative performance management across the enterprise Better insight for informed decisions

More information

The Future of Workload Automation in the Application Economy

The Future of Workload Automation in the Application Economy The Future of Workload Automation in the Application Economy Success Requires Agility in the Application Economy The link between data center operations and business agility has never been stronger. If

More information

Proven Enterprise Results

Proven Enterprise Results Proven Enterprise Results 20% faster decision making on approvals 3% improvement in net margin rate year 1 $5.5MM in contribution margin Days into seconds (time to produce large proposals) 75% reduction

More information

Unlocking the opportunity with Decision Analytics

Unlocking the opportunity with Decision Analytics Unlocking the opportunity with Decision Analytics Not so long ago, most companies could be successful by simply focusing on fundamentals: building a loyal customer base through superior products and services.

More information

OPTIMIZE SALES, SERVICE AND SATISFACTION WITH ORACLE DEALER MANAGEMENT

OPTIMIZE SALES, SERVICE AND SATISFACTION WITH ORACLE DEALER MANAGEMENT OPTIMIZE SALES, SERVICE AND SATISFACTION WITH ORACLE DEALER MANAGEMENT KEY FEATURES Manage leads, configure vehicles, prepare quotes, submit invoice and process orders Capture customer, vehicle and service

More information

<Insert Picture Here> Oracle CRM for Consumer Goods Smart Strategies for Profitable Growth

<Insert Picture Here> Oracle CRM for Consumer Goods Smart Strategies for Profitable Growth Oracle CRM for Consumer Goods Smart Strategies for Profitable Growth Angélique Moon Director, Consumer Goods CRM Product Strategy Safe Harbor Statement The following is intended to

More information

CRM On Demand now hosted locally in Europe. An Oracle White Paper 2011

CRM On Demand now hosted locally in Europe. An Oracle White Paper 2011 CRM On Demand now hosted locally in Europe An Oracle White Paper 2011 Innovation, fuelled by the rapid development of new technologies, continues to drive competitive advantage in the area of customer

More information

ORACLE BUSINESS INTELLIGENCE APPLICATIONS FOR JD EDWARDS ENTERPRISEONE

ORACLE BUSINESS INTELLIGENCE APPLICATIONS FOR JD EDWARDS ENTERPRISEONE ORACLE BUSINESS INTELLIGENCE APPLICATIONS FOR JD EDWARDS ENTERPRISEONE Organizations with the ability to transform information into action enjoy a strategic advantage over their competitors. Reduced costs,

More information

Oracle s Primavera P6 Enterprise Project Portfolio Management

Oracle s Primavera P6 Enterprise Project Portfolio Management Oracle s Primavera P6 Enterprise Project Portfolio Management Oracle s Primavera P6 Enterprise Project Portfolio Management is the most powerful, robust and easy-to-use solution for prioritizing, planning,

More information

Where have all my marketing investments gone?

Where have all my marketing investments gone? IBM Software Business Analytics Business Analytics for marketing organizations Where have all my marketing investments gone? Addressing accountability with marketing performance analytics 2 Where have

More information

A New Age of Selling:

A New Age of Selling: A New Age of Selling: Work Like a Network to Grow Your Business Published: July 2014 For the latest information, please visit http://aka.ms/microsoftsalesproductivity 1 Table of Contents Executive Summary

More information

ORACLE SUPPLY CHAIN AND ORDER MANAGEMENT ANALYTICS

ORACLE SUPPLY CHAIN AND ORDER MANAGEMENT ANALYTICS ORACLE SUPPLY CHAIN AND ORDER MANAGEMENT ANALYTICS KEY FEATURES & BENEFITS FOR BUSINESS USERS Provide actionable information to conduct intelligent analysis of orders related to regions, products, periods

More information

Oracle Cloud Marketplace Get Partner Solutions for Oracle Cloud

Oracle Cloud Marketplace Get Partner Solutions for Oracle Cloud Oracle Cloud Get Partner Solutions for Oracle Cloud Copyright 2014 Oracle Corporation. All Rights Reserved. Oracle Cloud Introduction Oracle Cloud is an online store a one-stop shop selling hundreds of

More information

Reduce Trial Costs While Increasing Study Speed and Data Quality with Oracle Siebel CTMS Cloud Service

Reduce Trial Costs While Increasing Study Speed and Data Quality with Oracle Siebel CTMS Cloud Service Reduce Trial Costs While Increasing Study Speed and Data Quality with Oracle Siebel CTMS Cloud Service Comprehensive Enterprise Trial Management in the Cloud Oracle Siebel CTMS Cloud Service lets you effectively

More information

ORACLE HYPERION DATA RELATIONSHIP MANAGEMENT

ORACLE HYPERION DATA RELATIONSHIP MANAGEMENT Oracle Fusion editions of Oracle's Hyperion performance management products are currently available only on Microsoft Windows server platforms. The following is intended to outline our general product

More information

Increase success using business intelligence solutions

Increase success using business intelligence solutions white paper Business Intelligence Increase success using business intelligence solutions Business intelligence (BI) is playing an increasingly important role in helping large insurance carriers and insurers

More information

In this new world, everything is changing CEOs identify technology factors as the greatest external influence on their organizations. Instrumented Int

In this new world, everything is changing CEOs identify technology factors as the greatest external influence on their organizations. Instrumented Int Forward-Looking Business Intelligence Know the past, understand the present, shape your future Justin Churcher IBM BI CTP 2014 IBM Corporation 2014 IBM Corporation 1 In this new world, everything is changing

More information

Primed for Growth: Midsize Companies Embrace Modern HR in the Cloud. The Winning Strategy for Hiring, Engaging, and Keeping the Right People

Primed for Growth: Midsize Companies Embrace Modern HR in the Cloud. The Winning Strategy for Hiring, Engaging, and Keeping the Right People Primed for Growth: Midsize Companies Embrace Modern HR in the Cloud The Winning Strategy for Hiring, Engaging, and Keeping the Right People CEOs spend their time ensuring they have practices and processes

More information

Social Business Analytics

Social Business Analytics IBM Software Business Analytics Social Analytics Social Business Analytics Gaining business value from social media 2 Social Business Analytics Contents 2 Overview 3 Analytics as a competitive advantage

More information

An Oracle White Paper May 2011 BETTER INSIGHTS AND ALIGNMENT WITH BUSINESS INTELLIGENCE AND SCORECARDS

An Oracle White Paper May 2011 BETTER INSIGHTS AND ALIGNMENT WITH BUSINESS INTELLIGENCE AND SCORECARDS An Oracle White Paper May 2011 BETTER INSIGHTS AND ALIGNMENT WITH BUSINESS INTELLIGENCE AND SCORECARDS 1 Introduction Business Intelligence systems have been helping organizations improve performance by

More information

Made to Fit Your Needs. SAP Solution Overview SAP Solutions for Small Businesses and Midsize Companies

Made to Fit Your Needs. SAP Solution Overview SAP Solutions for Small Businesses and Midsize Companies SAP Solution Overview SAP Solutions for Small Businesses and Midsize Companies SAP Solutions for Small Businesses and Midsize Companies Made to Fit Your Needs. Designed to Help You Grow. Becoming a Best-Run

More information

SAP Solution Overview: SAP Cloud for Sales Sell Smarter and Engage to Win with SAP Cloud for Sales

SAP Solution Overview: SAP Cloud for Sales Sell Smarter and Engage to Win with SAP Cloud for Sales SAP Solution Overview: SAP Cloud for Sales Sell Smarter and Engage to Win with SAP Cloud for Sales SAP Cloud for Sales 1 Selling today is more complex than ever. You need to know your customer s unique

More information

CUSTOMER-CENTRIC ERP: INTEGRATED SYSTEMS FOR CUSTOMER SATISFACTION

CUSTOMER-CENTRIC ERP: INTEGRATED SYSTEMS FOR CUSTOMER SATISFACTION CUSTOMER-CENTRIC ERP: INTEGRATED SYSTEMS FOR CUSTOMER SATISFACTION December, 2014 Nick Castellina, Research Director, Business Planning & Execution Omer Minkara, Research Director, Contact Center & Customer

More information

An Oracle White Paper October 2010. Siebel Financial Services Customer Relationship Management for Banking

An Oracle White Paper October 2010. Siebel Financial Services Customer Relationship Management for Banking An Oracle White Paper October 2010 Siebel Financial Services Customer Relationship Management for Banking Executive Overview Banks are in constant interaction with customers. A winning and proven strategy

More information

PEOPLESOFT IT ASSET MANAGEMENT

PEOPLESOFT IT ASSET MANAGEMENT PEOPLESOFT IT ASSET MANAGEMENT KEY BENEFITS Streamline the IT Asset Lifecycle Ensure IT and Corporate Compliance Enterprise-Wide Integration Oracle s PeopleSoft IT Asset Management streamlines and automates

More information

Leveraging Mobility to Drive Productivity and Provide a Superior IT Service Management Experience

Leveraging Mobility to Drive Productivity and Provide a Superior IT Service Management Experience Leveraging Mobility to Drive Productivity and Provide a Superior IT Service Management Experience Emerging Trends Create New Business and Consumer Expectations It s no secret that the enterprise IT landscape

More information

Increase Business Velocity with Connected, Insightful, Cloud-Based Software

Increase Business Velocity with Connected, Insightful, Cloud-Based Software SAP Brief SAP s for Small Businesses and Midsize Companies SAP Business ByDesign Objectives Increase Business Velocity with Connected, Insightful, Cloud-Based Software Integrated, cloud software that s

More information

SIEBEL HEALTHCARE SOLUTIONS

SIEBEL HEALTHCARE SOLUTIONS SIEBEL HEALTHCARE SOLUTIONS Oracle s Siebel Healthcare offers rich relationship management solutions designed specifically for health insurance, employee benefits, and care delivery organizations. It enables

More information

Patient Relationship Management

Patient Relationship Management Solution in Detail Healthcare Executive Summary Contact Us Patient Relationship Management 2013 2014 SAP AG or an SAP affiliate company. Attract and Delight the Empowered Patient Engaged Consumers Information

More information

CRM in the World of Buyer 2.0

CRM in the World of Buyer 2.0 CRM in the World of Buyer 2.0 CRM in the World of Buyer 2.0 Professional selling has never been more challenging. A confluence of factors has created a sales environment that is faster paced and more complex

More information

Leveraging Information to Drive Insurer Growth

Leveraging Information to Drive Insurer Growth KNOWLEDGENT INSIGHTS volume 2 no. 5 March 27, 2012 Leveraging Information to Drive Insurer Growth In the highly competitive insurance industry, leveraging information has become a key focal point for driving

More information

PEOPLESOFT IT ASSET MANAGEMENT

PEOPLESOFT IT ASSET MANAGEMENT PEOPLESOFT IT ASSET MANAGEMENT K E Y B E N E F I T S Streamline the IT Asset Lifecycle Ensure IT and Corporate Compliance Enterprise-Wide Integration P E O P L E S O F T F I N A N C I A L M A N A G E M

More information

5 Tips to Improve Sales Performance Modern Best Practice Guide Joe Fuster, Global Head of Customer Experience, Oracle

5 Tips to Improve Sales Performance Modern Best Practice Guide Joe Fuster, Global Head of Customer Experience, Oracle 5 Tips to Improve Sales Performance Modern Best Practice Guide Joe Fuster, Global Head of Customer Experience, Oracle Adaptable Sales Strategies and Effective Execution Are you setting unattainable targets?

More information

Transforming customer service with business analytics

Transforming customer service with business analytics IBM Software Business Analytics Customer Service Transforming customer service with business analytics 2 Transforming customer service with business analytics Contents 2 Overview 2 Customer service is

More information

SIEBEL CRM ON DEMAND ANALYTICS

SIEBEL CRM ON DEMAND ANALYTICS SIEBEL CRM ON DEMAND ANALYTICS Siebel CRM On Demand delivers analytics everywhere with the industry s most powerful analytic capabilities. From the home page to analytic dashboards embedded throughout

More information

Business Analytics for the Cloud

Business Analytics for the Cloud Business Analytics for the Cloud Jack Berkowitz Vice President, Product Management March 2014 The following is intended to outline our general product direction. It is intended for information purposes

More information

Product Strategy Update OTM SIG Conference

Product Strategy Update OTM SIG Conference Product Strategy Update OTM SIG Conference Derek H. Gittoes Vice President, Product Strategy August 11, 2014 Copyright 2014, Oracle and/or its affiliates. All rights reserved. Program Agenda 1 2 3 4 Current

More information

Solution Overview. Optimizing Customer Care Processes Using Operational Intelligence

Solution Overview. Optimizing Customer Care Processes Using Operational Intelligence Solution Overview > Optimizing Customer Care Processes Using Operational Intelligence 1 Table of Contents 1 Executive Overview 2 Establishing Visibility Into Customer Care Processes 3 Insightful Analysis

More information

ORACLE INTEGRATED OPERATIONAL PLANNING

ORACLE INTEGRATED OPERATIONAL PLANNING ORACLE INTEGRATED OPERATIONAL PLANNING KEY FEATURES AND BENEFTIS KEY FEATURES Integrated operational and financial planning models to help develop accurate revenue and profit projections Change based calculation

More information

INFORMATION MANAGED. Project Management You Can Build On. Primavera Solutions for Engineering and Construction

INFORMATION MANAGED. Project Management You Can Build On. Primavera Solutions for Engineering and Construction INFORMATION MANAGED Project Management You Can Build On Primavera Solutions for Engineering and Construction Improve Project Performance, Profitability, and Your Bottom Line Demanding owners, ineffective

More information

Outperform Financial Objectives and Enable Regulatory Compliance

Outperform Financial Objectives and Enable Regulatory Compliance SAP Brief Analytics s from SAP SAP s for Enterprise Performance Management Objectives Outperform Financial Objectives and Enable Regulatory Compliance Drive better decisions and streamline the close-to-disclose

More information

Using a Multichannel Strategy to Deliver an Exceptional Customer Experience

Using a Multichannel Strategy to Deliver an Exceptional Customer Experience Using a Multichannel Strategy to Deliver an Exceptional Customer Experience 10 things to consider when building a multichannel strategy to improve the customer experience Jesús Hoyos CRM industry analyst,

More information

SALES AND OPERATIONS PLANNING BLUEPRINT BUSINESS VALUE GUIDE

SALES AND OPERATIONS PLANNING BLUEPRINT BUSINESS VALUE GUIDE Business Value Guide SALES AND OPERATIONS PLANNING BLUEPRINT BUSINESS VALUE GUIDE INTRODUCTION What if it were possible to tightly link sales, marketing, supply chain, manufacturing and finance, so that

More information

Managing Utility Capital Projects Using Enterprise Project Portfolio Management Solutions

Managing Utility Capital Projects Using Enterprise Project Portfolio Management Solutions An Oracle White Paper January 2012 Managing Utility Capital Projects Using Enterprise Project Portfolio Management Solutions Executive Overview Utility executives worldwide face a precarious balancing

More information

Oracle Incentive Compensation

Oracle Incentive Compensation W I N T E R 1 6 Oracle Incentive Compensation Oracle Incentive Compensation is part of Oracle Sales Cloud s comprehensive approach to sales performance management and leverages territory and quota management.

More information

assure the quality and availability of business services to your customers

assure the quality and availability of business services to your customers SOLUTION BRIEF Service Assurance May 2010 assure the quality and availability of business services to your customers we can is a mature, integrated portfolio of management products for delivering exceptional

More information