Request for Proposals (RFP) Interest Form. RFP Form #1

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1 Request for Proposals (RFP) Interest Form RFP Form #1 Instructions: If your firm/company is interested in responding to this RFP, then RFP Form #1 MUST be submitted to the Procurement Dept. immediately following download. This form is crucial in providing pertinent company information for bidder s list tracking and distribution of any potential addendum. Awarding Authority: Project No.: Project Name: City of Brockton/Fire Department #BFD 15-EAS RFP to provide: EMERGENCY AMBULANCE SERVICE or Fax this RFP Interest #1 Form to: City of Brockton/Procurement Dept. Fax: By submitting this RFP Interest Form the below identified firm is expressing its interest in the abovereferenced public bidding project and is requesting that it be added to the list of firms that will receive any addenda to the RFP that might occur. The Awarding Authority assumes no responsibility for a firm s failure to receive any addenda or other correspondence related to this RFP due to the firm s failure to submit an RFP Interest Form as directed above or for any other reason. Company Name: Company Address: City/Town, State & Zip: Company Telephone #: Company Fax #: Company Contact Person/Title: Address Date Submitted: By: (Signature of Authorized Representative) 0

2 REQUEST FOR PROPOSALS CITY OF BROCKTON Brockton Fire Department Provide Emergency Ambulance Service Project #BFD 15-EAS The City of Brockton through its Brockton Fire Department is requesting proposals from parties interested in providing Emergency Ambulance Service. Copies of the Request for Proposal (RFP) may be obtained on and after (Tues.) January 27, 2015 at the Procurement Department, Basement Level, Rm. B9, City Hall, 45 School Street, Brockton Massachusetts. Four (4) sets of the proposal (one original and three copies) shall be delivered no later than 4:30 P.M. on (Tues.) February 24, 2015 to: Michael Morris Chief Procurement Officer City of Brockton Procurement Dept. 45 School Street, Basement Level, Rm. B9 Brockton, MA Proposals for Part I and Part II must be submitted separately in sealed envelopes marked as follows: Part I Provide Emergency Ambulance Service: Non Price Proposal Part II Provide Emergency Ambulance Service: Price Proposal The City reserves the right to accept and/or reject and/or to waive any informality on any/all proposals. The City reserves the right to accept part, all, or none of the selected respondent s proposal and is subject to availability of funds. The City of Brockton is an Affirmative Action/Equal Opportunity/Title IX Employer. Bill Carpenter Mayor Michael Morris Chief Procurement Officer Richard Francis Fire Chief 1

3 Background The Brockton Fire Department currently has 190 members with 174 assigned to fire suppression/ems and direct support personnel. In 2013 over 21,800 incidents were responded to with fewer than 16,000 being EMS related. There are six strategically located stations throughout the city housing six engines, three aerial apparatus, and a rescue vehicle. Brockton is an urban area located approximately 25 miles southeast of Boston with a population of nearly 94,000. The ethnically and culturally diverse city is comprised of single family and multifamily dwellings along with low-rise and high-rise apartment buildings housing elderly, disabled, and low income occupants. Older factory buildings converted to condominiums are numerous along with mercantile and industrial type buildings. Brockton has a significant immigrant population that can be affected by fire and life safety concerns. Language and cultural issues can create barriers to instilling fire and life safety behaviors in many homes. The influx of homeless to the City and the number of families housed by the State in transient housing has increased the vulnerable population significantly. The large number of multi-family dwellings, multiple high-rise buildings, and apartment complexes combined with the ever increasing number of incidents responded to create a life safety problem. Brockton has a divided State highway running north/south with 3 highway bridges and 3 highway underpasses including 2 exit interchanges. A commuter/freight rail line dividing the city east/west has 8 railway bridges and 8 railway underpasses. A natural gas transmission line runs from northwest to southeast. A propane storage/distribution facility with over one million gallons is adjacent to the rail line in the south. Brockton is home to a State community college and a minor league baseball stadium with conference center. The downtown area has a regional Neighborhood Health Center, a District Courthouse, and a Plymouth County Superior Courthouse. A Veterans Administration Medical Center is located near the highway in the southwest corner of the city. In addition there are two other hospitals in the city, one on the eastside and one in the northwest corner adjacent to the highway along with a shopping mall. Two major postal facilities and a wastewater treatment facility are additional critical infrastructure. 2

4 Instructions for Request for Proposal (RFP) Response This Request for Proposals (RFP) invites qualified applicants to submit proposals for the specific services described in the Scope of Services Section of this RFP. GENERAL The City of Brockton hereby requests proposals for Advanced Life Support (ALS) Ambulance Service. No price proposal is to be submitted. The City of Brockton will not pay any fee for ambulance service. A. Performance Bond: On the date of execution of the contract, the Contractor shall submit to the City a performance bond with a surety acceptable to the City or an irrevocable letter of credit from an institutional lender in an amount of at least $100,000. B. After the proposal opening, a Proposer may not change any provision of the proposal in a manner prejudicial to the interests of the City or fair competition. Minor informalities will be waived or the Proposer will be allowed to correct them. If a mistake and the intended proposal are clearly evident on the face of the proposal document, the mistake will be corrected to reflect the intended correct proposal, and the Proposer will be notified in writing. C. The City may cancel this RFP, or reject in whole or in part any and all proposals, if the City determines that the cancellation or rejection serves the best interests of the City. RULE FOR AWARD Per Massachusetts General Laws, Chapter 30B, a contract for the procurement of Ambulance Service is exempt from the public bid laws of the Commonwealth of Massachusetts. As such, The City of Brockton, at its own discretion, will select the firm that it believes, in its own opinion, offers the best all around proposal. Because Ambulance Service is exempt from the Bidding laws, The City of Brockton is free to negotiate with whatever firms they so choose, in whatever manner they believe is best suited to The City of Brockton s needs. If The City of Brockton so chooses, The City of Brockton may continue to solicit additional proposals beyond the stated proposal date listed herein. ADDITIONAL CONTRACT TERMS & CONDITIONS A. The agreement shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts. The proposal must comply with all Federal, State, and municipal laws, ordinances, rules and/or regulations. B. The City makes no guarantee that any agreement will take place resulting from this RFP. The City of Brockton reserves the right to reject any or all proposals. Final acceptance of any proposal is the responsibility of the Mayor. C. Termination: The City reserves the right to terminate the contract in the event that the Contractor fails to perform in accordance with the terms and conditions of the contract. 1. Prior to beginning any such actions, the City shall provide the Contractor with a written notification of its concerns and allow the Contractor thirty (30) days time to correct any deficiencies. 2. If the City determines that deficiencies are unresolved whereby there is a material breach of the contract, then the City shall serve the Contractor a sixty (60) day written notice of its intent to terminate the contract. 3. The City reserves the sole right to terminate the agreement upon ninety (90) days notice in the event that it determines in City s sole discretion that the municipal use of the premises is to be changed in a manner which makes the agreement incompatible with the new use. If at any time the successful Proposer(s) fail to fulfill or comply with any of the requirements of this proposal, the City, at its option, can terminate this agreement upon thirty (30) days written notice to the firm. 3

5 D. The successful Proposer will not be permitted to assign or underlet the agreement, nor assign either legal or equitably, any monies hereunder, or its claim thereto, without the previous written consent of the City. E. Compliance: Provision of service by the Contractor shall be in full compliance with all applicable provisions of Massachusetts General Laws, Chapter 111C and accompanying regulations, including but not limited to 105 CMR 170 as promulgated by the Office of Emergency Medical Services for the Commonwealth of Massachusetts and the Massachusetts Region 5 EMS Council in regards to operations, vehicles, equipment, personnel, training, treatment protocols and quality improvement policies. F. All words, signatures and figures submitted on the proposal shall be in ink. Proposals which are conditional, obscure or which contain additions not called for, erasures, alterations or irregularities, or any prices which contain abnormally high or low amounts for any item, may be rejected as informal. More than one proposal from the same Proposer will not be considered. G. The selected Proposer will be required to sign an agreement with the City in which he/she accepts responsibility for the terms and conditions as stated in the RFP. H. Proposers must respond thoroughly to the requirements of this Request for Proposals (RFP). The proposal shall be a part of any Agreement resulting from this RFP. Proposers are cautioned not to make claims or statements to which they are not prepared to commit contractually. I. Proposals must remain in effect for at least ninety (90) days from the submission deadline and thereafter until either the Proposer withdraws its proposal in writing, an agreement is executed, or the solicitation is canceled, whichever occurs first. J. Proposers must bear all costs associated with their proposals including preparation, copying, postage, and delivery costs. The City will not be responsible for any costs or expenses incurred by Proposers responding to this RFP. K. The City shall be under no obligation to return any proposals or materials submitted by a Proposer in response to this RFP. All materials submitted by Proposers become the irrevocable and sole property of the City. The City reserves the right to use any or all ideas, concepts, or configurations presented in a proposal whether or not the proposal is selected. L. All proposals and related documents submitted in response to this RFP are subject to the Massachusetts Freedom of Information Law, M.G.L. Chapter 66, Section 10 and to Chapter 4, Section 7, subsection 26, regarding public access to such documents. Statements or endorsements made by the Proposer that are inconsistent with those statutes will be disregarded. All proposals shall be deemed to be public records within the meaning of M.G.L. X. 4, 7(26). If a Successful Proposer believes that the RFP requires the disclosure of technical, proprietary or trade secret information that the Successful Proposer is not willing to make public, it may submit such information in a separate envelope clearly marked, which will be returned to the Successful proposer following the designation of successful proposer. M. Any amendments to the agreement must be in writing and signed by individuals authorized to contract on behalf of The City of Brockton. 4

6 2. PREPARATION OF RFP RESPONSE The preparation of the RFP Response shall be at the expense of the prospective applicant. It is the sole responsibility of the prospective applicant to fully examine this RFP s addenda (if any). Questions shall be addressed in writing to Michael Morris, Chief Procurement Officer, Procurement Department, Basement Level, Rm. B9, City of Brockton, 45 School Street, Brockton, MA Ph: , Bound and tabbed proposals shall be submitted in accordance with the following Article 3.0 (RFP Response Format and Contents). All proposals submitted become the property of the Procurement Department and will be subject to applicable Public Record Laws. 3. RFP RESPONSE FORMAT AND CONTENTS The RFP Response shall be provided in two (2) separately bound parts as described in the following sections. The two (2) parts shall be marked Part I Provide Emergency Ambulance Service: Non Price Proposal and Part II Provide Emergency Ambulance Service: Price Proposal. They must be submitted in separate sealed envelopes. Each part shall contain Four (4) sets (one original and three copies). Upon receipt of the RFP responses, a review committee will evaluate Part I of all respondents. For the prospective applicant deemed to be best qualified under Part I; the City will open Part II. Proposals should be prepared simply, providing a straightforward description of the prospective applicant s ability to satisfy the requirement of the RFP. Emphasis should be on completeness and clarity of contents. The City of Brockton assumes no responsibility and no liability for costs incurred relevant to the preparation and submission of the RFP by prospective applicants, or any other costs prior to issuance of a contract. The City may reject any RFP Response that does not meet these requirements. 5

7 RFP RESPONSE CONTENTS: 3.1 PART I Provide Emergency Ambulance Service: Non Price Proposal. The prospective applicant s technical portion of its RFP Response shall contain the following information under the indicated headings. Forms to be Included in the Proposal Package All proposers shall submit proposals in strict accordance with the submission requirements listed below. Any contractor failing to provide all of the following submission requirements will be considered not responsive and their proposal may be rejected without further consideration. A. Letter of Transmittal The prospective applicant s Response shall include a letter of transmittal not to exceed one (1) page, signed by an individual(s) authorized to bind the prospective Applicant contractually. This letter must state that the RFP will remain valid from the date of submission through 4:30 P.M. on February 24, 2015 the deadline for submission of the RFP response, and thereafter until the prospective applicant withdraws it, a contract is executed; or the procurement is terminated by the City, whichever occurs first. The transmittal letter shall include the name, title, address, and telephone number of one or more individuals who can respond to requests for additional information and also, of one or more individuals who are authorized to negotiate and execute a contract on the prospective applicant s behalf, if applicable. All proposers shall submit proposals in strict accordance with the submission requirements listed below. Any contractor failing to provide all of the following submission requirements will be considered not responsive and their proposal may be rejected without further consideration. The information submitted must include the following items: 1. Qualifications and Experience: Please provide: a. Name and address of the Firm; b. Name and telephone of contact persons; c. History, size and structure of firm(s). d. Names(s) of principals of firm(s).. e. List of Contractor s response vehicles, response personnel and level of training, as well as a list of commitments for ambulance service currently rendered under contract to other Massachusetts, Rhode Island, and/or New Hampshire municipalities, government and quasi-government agencies, local hospitals and businesses. Include a name and telephone number of the contact person for these other contracts. f. A brief explanation as to how the Contractor will: 1. Provide the City with emergency ambulance services in accordance with the attached Scope of Services and Minimum Evaluation Criteria (Attachment B). 6

8 2. Provide the City with adequate equipment and personnel during a catastrophic or mass casualty incident. 3. Provide the rate to be charged for uninsured individuals requiring transportation. 4. Provide the City with your intended location of garaging. (See section 2.10). 5. Provide Community Outreach Services to the City such as CPR and First Aid training for Recreation Staff and volunteers, blood pressure screening and etc. 6. Maintain the integrity of the all EMT Training programs as well as describe the management of all Certifications and Recertification processes. g. Any other information which will document the firm s capabilities and qualifications for providing ambulance service to The City of Brockton. h. If a joint venture is proposed, the above information for all parties to the joint venture and the role of each party to the venture; i. List any proceeding by the federal, state, or local government, or any officer, commission, board or instrumentality of such government. j. Provide any and all company financials, including but not limited to, earnings, holdings, subsidiaries and or public stock information that may be requested by the City that may indicate financial stability and growth. k. Indicate whether or not your firm has been dismissed or disqualified from a bid/contract within the past five years, and if yes, the reason(s) why. l. Non-Collusion, Tax-Compliance and Foreign Corporation Certification. Appendix B - Certifications. m. A list of references related to similar services. This will include the municipality, contact name(s) and telephone numbers. This information will be included on Appendix C - References. n. Acknowledgment of Addenda: Each Proposer shall acknowledge the receipt of any addenda by signing and including it with their proposal. (Appendix G) o. Completed and signed city Appendix A - G 7

9 B. PROPOSAL FORMAT AND QUALITY. Understand the Scope of Work The proposal must describe the prospective applicant s general understanding of the scope of work and the key issues associated with performing the required services in the specific disciplines involved. In addition, it must include statements covering prospective applicant s familiarity with the project and describe unusual conditions or problems prospective applicant believes may be encountered. Time of Performance The term of the contract shall be for five (5) years. The City of Brockton reserves the right, at its own discretion, to renew the contract for two (2) additional one (1) year terms. A proposed outline of the work necessary to complete this contract is profiled in Attachment A- Scope of Services. OPTION TO EXTEND: The City, shall have the option of extending or renewing this contract for two (2) consecutive one (1) year periods, for the same discount rate and upon the same conditions as are contained in the contract at the time said option is exercised; except as such conditions shall have been modified by mutual agreement of the parties. Said options shall deem to have been exercised by the City, provided the vendor has been given preliminary notice of the City s intention to renew this contract. Such a preliminary notice shall not be deemed to commit the City to renewal. The applicant selected will enter into a contract with the City of Brockton for the completion of all work necessary to meet the requirements outlined in the scope of services. The selection of the applicant will be based upon the professional qualification, past performance records in similar type EAS contracts, the content of the proposal and consideration of the City s overall needs in terms of the service. C. PAST AND RECENT CONTRACTS Provide a description of the history, experience and qualifications of individual/firm and any proposed subcontractors to perform the Scope of Services. Please provide: Resumes and professional qualifications of all principals who will be assigned to fulfill this EAS contract; List of other similar Emergency Ambulance Service contracts undertaken; The submission shall be evaluated on the basis of current relevant experience for similar contracts and the ability to respond to request for services in a timely manner. 8

10 4. SUBMISSION OF RFP RESPONSES Four (4) sets (one original and three copies) of prospective applicant s response to the RFP shall be submitted no later than (Tues.) February 24, 2015 at 4:30 p.m. to: Michael Morris Chief Procurement Officer City of Brockton Procurement Dept. 45 School Street, Basement Level, Rm. B9 Brockton, MA Responses received later than the specified date and time shall be rejected. 9

11 5. PART II Provide Emergency Ambulance Service: Price Proposal Service providers shall pay an annual flat fee to offset the actual cost of the City s operation of dispatch services, first responder services assistance to provider and the expenses of monitoring and supervising the performance of ambulance service for the City. Year 1 (7/1/15 to 6/30/16): $600, Year 2 (7/1/16 to 6/30/17): $600, Year 3 (7/1/17 to 6/30/18): $625, Year 4 (7/1/18 to 6/30/19): $625, Year 5 (7/1/19 to 6/30/20): $650, By signing below, each Proposer acknowledges that if chosen as the successful provider of ambulance services to the city that they shall honor and comply with the fee structure as listed above. NAME AND ADDRESS OF BIDDER (STREET, the CITY, STATE, ZIP (TYPE OR PRINT) SIGNATURE OF PERSON AUTHORIZED TO SIGN PROPOSAL TYPE OR PRINT SIGNER S NAME DATE 10

12 Attachment A Scope of Services for Providing Emergency Ambulance Service The City of Brockton hereby requests proposals for a two tiered Advanced Life Support (ALS) and Basic Life Support (BLS) Ambulance Service. The City of Brockton will not pay any fee for ambulance service. I. Equipment/Services 1.10 Scope of this Contract As consideration for the items in section and other valuable consideration set forth herein provided by the City. THE SERVICE PROVIDER shall provide the City with an inkind exchange of the following: THE SERVICE PROVIDER shall provide emergency ambulance service to the City in accordance with this Agreement. THE SERVICE PROVIDER shall in the interest of enhanced diversity and improvement in the ability to communicate with patients, shall provide for a low cost Multilingual Basic EMT class with the intent to hire the top candidates with an entry level BLS position. This shall be part of the requirement for fulfillment of participation in various community activities. THE SERVICE PROVIDER shall be responsible for all patient and third party billing for services provided under this Agreement. THE SERVICE PROVIDER agrees to provide, at no expense to the City, treatment and transportation to a local hospital of firefighters, police officers and other full-time active emergency workers injured at the scene of an emergency. THE SERVICE PROVIDER shall provide standby services at the discretion of the Fire Chief. 11

13 THE SERVICE PROVIDER shall provide Brockton Fire first responder's with access to and permit first responders to use Semi-Automatic/Automatic Defibrillators LifePak1000 s or similar defibrillators under OEMS and Region guidelines As consideration for the items in section and other valuable considerations set forth herein provided by THE SERVICE PROVIDER. the City shall provide THE SERVICE PROVIDER with an in-kind exchange of the following: The City shall provide dispatch and communication services to THE SERVICE PROVIDER through the City's 911 emergency response system. Brockton Fire Alarm/EMD shall have command and control of all dedicated city ambulances at all times. No exceptions without direct permission of the Fire Chief or his designee. The City shall provide emergency medical dispatch and pre-arrival instructions to 911 callers for THE SERVICE PROVIDER pursuant to State EMD protocols. The City shall also assist THE SERVICE PROVIDER, when possible, in obtaining patient information from 911 callers Advanced Life Support/Basic Life Support The city of Brockton Fire Department EMS system will change from the previous 4 ALS dedicated operation to a 2ALS/5BLS tiered operation with the intent to provide better coverage of multiple calls and the option to provide the appropriate level of care based on the EMD assessment at the start of the incident. The 5 BLS ambulances will be provided with an ALS intercept (Medic3) through the on duty ALS shift supervisor. THE SERVICE PROVIDER shall provide two ALS and 5 BLS dedicated fully equipped Class I ambulances that meet the requirements of Massachusetts G.L. c. 111C and the regulations there under pertaining to Class I ambulances at the Basic/Paramedic Advanced Life Support level. These dedicated vehicles shall contain all the equipment required for Class I vehicle under Massachusetts General Laws c. 111C and the accompanying regulations for vehicles that provide Advanced Life Support Services, as well as any equipment the City deems essential for Providing Advanced Life Support Services. These 2 ALS/5BLS dedicated vehicles shall be staffed by personnel licensed at the appropriate level by the Commonwealth. The dedicated vehicles shall contain portable and mobile handheld radios including "Caller ID" (identification) capable of talking to 12

14 THE SERVICE PROVIDER dispatch and Brockton Fire Dispatch. The dedicated vehicles shall also have a C-Med radio capable of receiving medical information from, and transmitting medical information to, the Emergency Departments of the local hospitals, and the ability to talk to the Plymouth County Mutual Aid System. These dedicated vehicles shall be further identified (for dispatch purposes) as Medic l, Medic 2, Intercept (Medic3) and CA4, CA5, CA6, CA7 and CA8 as designated by the Fire Chief. The service level of these 2 ALS dedicated units shall be Advanced Life Support (ALS) and the 5 BLS dedicated units will be Basic Life Support with an ALS intercept as needed, dedicated to the City of Brockton for exclusive use for the Emergency Medical System within the City of Brockton and used for no other purpose whatsoever without permission of the Fire Chief. Each of the seven (7) exclusive Brockton units shall be lettered "Brockton EMS" and shall be lettered to the specific specifications of the Fire Chief of the City of Brockton and shall be approved by the Fire Chief (subject to approval of the Commonwealth of Massachusetts O.E.M.S.). Each Brockton ALS unit shall be staffed with at least two (2) Emergency Medical Technicians, one of which shall be a currently certified Paramedic and one of which shall be a currently certified EMT-I or higher. In the event that certification requirements may change in the life of this contract, THE SERVICE PROVIDER shall provide at all times the State minimum of ALS/BLS level of service. THE SERVICE PROVIDER shall provide additional ALS and BLS back-up units as needed and for multiple casualty situations. The average response time for the primary dedicated Brockton ambulance shall not exceed six (6) minutes for all calls within the City and back-up units response shall not exceed an average of ten (10) minutes and shall under no conditions exceed fifteen (15) minutes. The response time shall be calculated from the time the call is received by THE SERVICE PROVIDER's ambulance on the road or notified in Ambulance Quarters from the Brockton Fire Alarm office until the ambulance arrives on the scene of the emergency and notifies Fire Alarm. If the Fire Alarm office downgrades an emergency response, a Code C call (nonurgent), response times shall not apply; however, THE SERVICE PROVIDER shall respond to such a downgrade call immediately. Back-up ambulances shall be moved into position as the need for backup becomes apparent in order to maintain the optimum response time of not more than six (6) minutes. In order to maintain the response time set forth in this Agreement, THE SERVICE PROVIDER, with permission of the Fire Chief, may post emergency 13

15 response units in locations from which in can respond quickly and effectively toall areas of the City. Response times shall be available for review by the Fire Chief and or his designee, for serviceability and THE SERVICE PROVIDER shall submit response time reports to the Fire Chief every 30 days. THE SERVICE PROVIDER shall provide a stand-by ambulance at the scene of a working fire, a high-rise fire or emergency, an incident where EMS services may be anticipated or any incident where the Chief of the Fire Department, anticipates the service of an ambulance may be needed. A stand by ambulance will be made available to the Police when they request the same directly to the Platoon Deputy Chief. No ambulances are to be assigned as a Police standby ambulance without permission of the Platoon Deputy Chief. This stand-by ambulance shall be available to assist in the rehabilitation of emergency workers at the scene of an emergency when requested Maintenance All vehicles provided to the City under this Agreement shall be maintained in good working order and shall be fully-equipped at all times. THE SERVICE PROVIDER shall provide a comparable Class I vehicle as a substitute for any vehicle being maintained or undergoing repair. All vehicles must be registered, display a valid inspection sticker at all times and must be certified as a Class I ambulance Age of Vehicles Only new vehicles shall be placed in service. No vehicle in service shall be more than three (3) years old from initial date of service. Compliance with this requirement shall take effect as of July 1, Hours of Coverage Staffing of the dedicated ambulances will be as follows; all of the dedicated ambulances will be staffed and run 24 hours a day, seven days a week, 365 days a year Inspection The City shall have the right to inspect all equipment and vehicles used to. perform emergency services for the City. All vehicles and equipment must conform to all applicable state, federal and local laws, statutes, ordinances, rules or regulations now in effect or enacted at any time 14

16 during the term of this Agreement. In the event that THE SERVICE PROVIDER incurs additional costs to comply with such laws, statutes, ordinances, rules and regulations, THE SERVICE PROVIDER shall be responsible for the full amount of such costs. The Fire Chief or his representative reserves the right to inspect, at any time, licenses, any or all ambulances, personnel and garage/office locations used to service the City of Brockton. It shall be the responsibility of THE SERVICE PROVIDER to maintain in first class condition all premises, vehicle and equipment in order to ensure safe, dependable and clean operations. THE SERVICE PROVIDER shall ensure that if any vehicle assigned to service in the City of Brockton becomes inoperative for any reason, it is replaced by an identical class and level ambulance immediately. The Fire Chief and the Brockton Fire EMS Coordinator may at any time ride in the ambulance as an observer. Disposable Medical Supplies* For Fire Department units that have arrived on scene and instituted patient care, THE SERVICE PROVIDER agrees to replace and/or exchange supplies/equipment on a one-for-one basis with the Fire Dept. when transferring the patient to THE SERVICE PROVIDER S care for transport. THE SERVICE PROVIDER shall, at the option of the City, repair, replace or reimburse the City for the cost of repair or replacement for any City equipment not returned to the City which has been utilized during emergency care. - (This shall include Narcan, should State protocols allow for the replacement/replenishment in the future) Licensing: THE SERVICE PROVIDER agrees that it shall be the sole responsibility of THE SERVICE PROVIDER to obtain all licenses and permits that are, or shall become, necessary to the performance of this agreement. Failure to obtain and/or maintain such licenses and permits shall constitute grounds for termination of this agreement. II. Garaging 2.10 THE SERVICE PROVIDER shall provide garaging with adequate crew quarter provisions for these dedicated vehicles at a location(s) approved by the Fire Chief to ensure ambulance response times stay within requirements. 15

17 2.20 THE SERVICE PROVIDER shall, using their status system management computer, post vehicles at strategic locations throughout the City during peak traffic times, storm situations, etc., to ensure a rapid response to emergency calls THE SERVICE PROVIDER shall provide all facilities, equipment, materials, fuel and supplies, as well as any other resources THE SERVICE PROVIDER deems necessary to accomplish the work requirements of this contract. III. Mutual Aid Agreements 3.10 THE SERVICE PROVIDER agrees to perform Brockton's obligations regarding emergency ambulance services under all applicable Mutual Aid Agreements in effect during the term of this Agreement. IV. Personnel 4.10 All Emergency Medical Technicians and Paramedics performing services for the City under this Agreement shall have the initial and supplemental training required by Massachusetts G.L. c. lllc and the regulations thereunder, and must be certified by the Massachusetts Department of Health. All Emergency Medical Technicians and Paramedics shall be familiar with the City of Brockton. All back-up Emergency Medical Technicians and Paramedics who may be called into service shall be trained in emergency procedures, or included in an ongoing training program in such procedures. All Emergency Medical Technicians and Paramedics providing regular services for the City under this Agreement shall participate in the inservice training programs run by the local hospital and participate in emergency and disaster drills conducted by the City Police and Fire Departments. There shall be initial in-service training and occasional ongoing training for all service provider employees. All THE SERVICE PROVIDER dispatchers will be certified under the APCO or equivalent standard of emergency medical dispatch. This certification requires all dispatchers to be trained and knowledgeable in the use of EMD protocols. THE SERVICE PROVIDER shall provide uniforms and safety equipment in accordance with state, ambulance and O.S.H.A. guidelines, for all employees, and approved by the Brockton Fire Chief. THE SERVICE PROVIDER's personnel shall exhibit professional and courteous conduct at all times. 16

18 THE SERVICE PROVIDER shall ensure that all employees meet all continuing education and recertification requirements established by appropriate state laws. THE SERVICE PROVIDER shall not schedule any EMS provider to work continuously more than the industry standard (unless unusual or emergency conditions warrant) THE SERVICE PROVIDER shall employ and retain sufficient numbers of experienced employees with expertise to operate units at the required level. THE SERVICE PROVIDER shall implement personnel policies and mechanisms to retain a qualified workforce, which is vital to the maintenance of superior EMS care. As a material condition of this agreement, THE SERVICE PROVIDER agrees that THE SERVICE PROVIDER and THE SERVICE PROVIDER's employees, while performing service for the City of Brockton or while on City of Brockton's property: Shall not in any way be impaired because of being under the influence of alcohol or a drug. Shall not possess an open container of alcohol or consume alcohol or possess or be under the influence of an illegal drug. Shall not sell, offer or provide alcohol or a drug to another person. The above sub-paragraph shall not be applicable to THE SERVICE PROVIDER employee, who, as part of the performance of normal job duties and responsibilities, prescribes or administers medically prescribed drugs. THE SERVICE PROVIDER shall inform all employees that are performing services for the City of Brockton of the objective of a safe, healthful and productive workplace and the prohibition of drug or alcohol use or impairment from same while performing such services for the City of Brockton. THE SERVICE PROVIDER shall maintain a current list of all EMT- Basic, EMT-1 and EMT Paramedic personnel and Massachusetts certification numbers of all employees assigned to provide EMS services to the City of Brockton. THE SERVICE PROVIDER will make this list available to the Fire Chief upon his request. 17

19 At any time, the Fire Chief may request in writing that THE SERVICE PROVIDER reassign an employee currently providing emergency services to the City of Brockton. Upon receipt of such request, THE SERVICE PROVIDER shall immediately re-assign that employee. V. System Operation/Dispatching 5.10 The receipt of a call for EMS service shall be processed through the Brockton Fire Department EMD Dispatch office irrespective of how the call for assistance is originated. All "911" calls for EMS service shall go forward to Brockton Fire Alarm for processing and for dispatching of ambulance(s). The Brockton Fire Alarm EMD dispatcher shall notify THE SERVICE PROVIDER of the need for ambulance, the proper location and all information necessary for a proper dispatch. The Brockton Fire Department Dispatch office shall provide emergency medical dispatch and pre-arrival instructions to 911 callers. THE SERVICE PROVIDER shall maintain an in house system of dispatch tones to alert the Brockton dedicated ambulance personnel of a "911" call. Immediately upon starting the response to the call, the dispatched ambulance shall sign on either through the MDT (mobile dispatch terminal) or via radio to the Brockton Fire Alarm EMD Dispatch indicating the response, the ambulance number and the response location. The ambulance shall maintain radio contact and be subject to further instruction or orders from Brockton Fire Alarm. The ambulance shall remain under the direction and control of the Brockton Fire Alarm dispatcher until that ambulance returns to its quarters and signs off with the Brockton Fire Alarm dispatcher and back to THE SERVICE PROVIDER's dispatcher. Radio Communication Requirements (All to be at the expense of the Service Provider) Ambulance quarters must have Fire Radio Communications broadcast throughout the facility. Ambulance dispatch center must be capable of communicating on and monitoring Brockton Fire Channel 1. Brockton Fire Dispatch must be capable of communicating on ambulance dispatch radio channel for backup purposes. Each ambulance must have mobile radio communication capability. Each member of a dedicated city ambulance must be equipped with a portable radio. VHF mobile and portable radios 18

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