An Experienced RN s Seven Commandments for Healthcare Project Management Success
|
|
- Lynn McLaughlin
- 8 years ago
- Views:
Transcription
1 An Experienced RN s Seven Commandments for Healthcare Project Management Success Patti Hope, MSHI BSN RN DISCLAIMER: The views and opinions expressed in this presentation are those of the author and do not necessarily represent official policy or position of HIMSS.
2 Conflict of Interest Disclosure Patricia Hope, MSHI BSN RN Has no real or apparent conflicts of interest to report HIMSS
3 Patricia Hope, MSHI BSN RN
4 Learning Objectives 1. Define the qualities of an effective project manager and why this role, when performed by a nurse, can be an integral component of a successful healthcare project implementation 2. Identify five myths about healthcare project management, reasons why projects fail, outline critical success factors necessary to ensure an effective project implementation and why it is important to recognize when key stakeholders are operating from a false perception 3. Explain seven rules of effective healthcare project management that can be followed to ensure a successful IT deployment under scope, within budget and on time 4. Discuss examples of powerful techniques to clarify project goals and project scope, define resource roles and responsibilities, and to create and lead a high-performing project team while constantly tracking milestone achievements 5. Define lessons learned from a multi-facility IT project implementation at the Baptist Healthcare System of Kentucky
5 Learning Objective 1: Effective Qualities of a Project Manager Leadership Builds cooperative relationships Administrative Staff Vendors Project Stakeholders Project Manager Customers Project Sponsor & Champions Functional Managers Project Team Adaptable, out-of-the-box thinker Can cope with complexity Inspires the team Leader, not micro-manager Creates beneficial alliances Fosters self-esteem of team members Manages upward, shows loyalty, follows through on management requests, adheres to established boundaries set by management TIP: You cannot manage a team from your desk. Get up and go where the action is! This is called MBWA [Managing By Walking Around].
6 A Nurse Project Manager: The Integrator Role A nurse: Understands workflow and processes, and is able to communicate with care providers Respects patient comes first, proactively prioritizing when to act and when to stay back Is ethically held to do no harm, understanding ramifications of workflow changes Can problem solve, interpret potential workflow impacts, and document new processes Speaks the same language as the care provider, acting as their interpreter and advocate
7 Learning Objective 2: Project Management Myths Once you have a project plan, it is easy to keep the project on track. The vendor s project plan is the only plan we need for our project. The Project Manager can do everything. It is better to not communicate bottlenecks and delays to stakeholders. If you get off track in the beginning, you can make up the time at the end.
8 Why Do Some Projects Fail? Project scope not well-defined, or too large Changing regulatory, legal, or organizational conditions Lack of communication between leaders and stakeholders Organizational resistance to change Lack of project ownership or system champion/s Shifting organizational priorities Failure to meet customer needs
9 Project Management Critical Success Factors Executive leadership & management have a common vision Project expectations are understood and accepted Roles and responsibilities are defined Effective use of communication channels Strengths-based resource alignment Continuous risks and barriers assessment Decisive, action-oriented, collaborative team All project stakeholders are identified Good working partnerships with the vendors
10 Learning Objective 3: 7 Rules for Effective Project Management Thou Shalt: #1. Have a voice as the project manager #2. Know thy product #3. Know resource needs and obtain sign-off #4. Constantly track the project s progress #5. Strive for excellence and create system matter experts #6. Create a one-stop shop for all project needs #7. Bond the team and celebrate milestones
11 #1. As the project manager, have a voice Be comfortable initiating conversations Speak when others are silent to make the dialogue engaging You are the voice of the project Be prepared to give project status updates anytime, anywhere Look for ways to bridge gaps of understanding about scope Speak clearly and often about what is out of scope Collaborate, and disseminate progress information Always follow up with stakeholders about outstanding issues/questions
12 #2. Know thy product Become a product expert and create other system matter experts Accept that you cannot know everything but commit to learning as much as you can Foster team competency and system expertise by making vendor documentation readily accessible If you do not know an answer to a question, seek the answer Perception is reality: Make the team feel you understand what needs to be done to be successful Uncover training needs early and address them
13 #3. Know resource needs / secure sign-off Understand your needs before you need something Strive for the A team; come to the table with recommendations If you do not know, ask others for recommendations Have data to support your resource needs Provide estimated time commitments; gain trust with accuracy Do not underestimate your resource needs; beware not to overestimate or pad your estimates Get management approval - very important to get this upfront - DO NOT WAIT UNTIL YOU NEED HELP - allow time for coordination
14 #4. Constantly track the project s progress Tracking a project starts at the beginning Warning: the team does not have a sense of urgency at the beginning and can easily let things slide If you think you are behind, you are Constantly monitor all the moving parts; do not take anything for granted Let the team know their time is being monitored Share the timeline all the time
15 #5. Strive for excellence, create SMEs Develop System Matter Experts, as many as possible Assess talents and match team members to their passions, thus capitalizing on their strengths Develop with future support in mind; create support documentation along the way Do not create busy work, but rather streamline work whenever possible
16 #6. Create a one-stop shop for all project needs Be organized from the start when you create a document archive Do not bury important documents under too many drill levels Do not share documents via ; Drive users to the library Help them find documents independently Create intake forms: contact lists, issue tracking, FAQs, future project need lists and change requests
17 #7. Bond the team and celebrate milestones Have fun! Laugh a lot Order food when you schedule meetings over lunch or all-day sessions - the brain needs food to operate efficiently and effectively During go-lives, feed people and they will be there to help out Order nice shirts to make the team visible Understand when you reach a milestone and celebrate small victories are just as important as big ones
18 Learning Objective 4: Tools and Techniques Understand how to relate to your audience Visually present your data Make information accessible Create powerful and therefore unforgettable presentations Make everyone feel like a part of the club Be consistent in your presentation and message
19 Understand Competing Project Timelines Collaborate with other Project Managers Look for resource conflicts Educate management Work with functional managers in advance of needs Prevent confusion
20 Document Roles & Responsibilities Include Roles & Responsibilities document in Kick-Off meeting hand-out packet Provide document in advance to help understanding of project needs Re-direct stakeholders back to this document when questions arise Be specific with resource needs - Everyone must trust the information is accurate
21 Graphical Displays of Information are Powerful A picture is worth a thousand words Graphical documents make the system come alive; they are the roadmaps and the compass They should be easy to follow They will be your future support documentation Post graphical documents in PDF format to prevent changes and to simplify printing Secure updatable versions with a password
22 Display the Timeline in Multiple Formats Be organized and clear about the project timeline Use many formats a calendar helps to put time into perspective Post timelines as a visual clue about progress
23 Status Updates Help Everyone - Especially the Project Manager Never be too busy to create one. It helps to focus activities and attention Weekly status updates help the Project Manager keep on track and remember important issues and interactions management needs to know about They should focus on last week, next week, and key events They should keep management up-to-date without overload They should be easy to follow, with emphasis on where decisions are needed They are a historical record of events. Incorporate them into the Lessons Learned
24 One-Stop Shop: Document Library Recommend using Microsoft SharePoint as the document repository Store ALL project documents in one location Never use to send documents Direct users to the site Keep it organized Post the URL link everywhere Create intake forms Contact Lists Issue Lists FAQs TIP: SharePoint allows users to set up custom alerting. Train the project stakeholders on how to set up alerts that will notify them when changes are made to a particular site.
25 Virtual Gold Stars Rewards come in many forms. Try sending pictures of gold stars in ; not everything has to be tangible to be rewarding Recognition is important to team members Reward excellence, not mediocrity Copy the team on the ; make it a competition Make them feel proud about a job well done Small successes give the team hope
26 Pre-Go Live Dinner Enthusiasm builder Creates relationships Introduces the site to the project team Invite all superusers : leadership, physician champions, and the project team Makes go-live day an event and not an introduction Small price to pay to achieve a big impact Coordinate with restaurant in advance Persuade management of the value and include them in the invitation
27 Learning Objective 5: Baptist Health of Kentucky Lessons Learned Learn and adapt with each implementation - change what does not work Celebrate all significant milestone achievements - small ones count too Balance support and implementation across the team to avoid burning people out before the finish line Understand the difference between unit and integration testing Pre-flight checklists keep everyone on task Mock Go-Lives are valuable! Make them real
28 Baptist Health of Kentucky Lessons Learned (cont.) Reinforce and manage scope, especial the key functions Address basic needs of the team during Go-Lives Feed them well: breakfast, lunch and dinner Secure adequate accommodations for Command Centers Consider having additional rooms available to use as quiet space, for conference calls and break-out meetings Print out key resource contact sheets (implementation team, site team, ancillary support staff) and be sure to list everyone s cell phone # Communicate, Communicate, Communicate!
29 Thank You! How to contact the author: Patti Hope, MSHI BSN RN Baptist Health Corporate Clinical Informatics 4007 Kresge Way Louisville, KY
Using Microsoft SharePoint for Project Management
ASPE IT Training Using Microsoft SharePoint for Project Management A WHITE PAPER PRESENTED BY ASPE www.aspe-it.com 877-800-5221 Using Microsoft SharePoint for Project Management A modern Project Management
More informationDriving Change through Clinical Informatics Dorothy DuSold, MA 1
Driving Change through Clinical Informatics Dorothy DuSold, MA 1 Conflict of Interest Disclosure Dorothy DuSold, Master of Arts Has no real or apparent conflicts of interest to report. 2 Session Objectives
More informationSEVEN WAYS THAT BUSINESS PROCESS MANAGEMENT CAN IMPROVE YOUR ERP IMPLEMENTATION SPECIAL REPORT SERIES ERP IN 2014 AND BEYOND
SEVEN WAYS THAT BUSINESS PROCESS MANAGEMENT CAN IMPROVE YOUR ERP IMPLEMENTATION SPECIAL REPORT SERIES ERP IN 2014 AND BEYOND CONTENTS INTRODUCTION 3 EFFECTIVELY MANAGE THE SCOPE OF YOUR IMPLEMENTATION
More informationTeam Core Values & Wanted Behaviours
Team Core Values & Wanted Behaviours Session Leader Guide This exercise helps you as a leader to establish a set of shared values and related wanted behaviours. To have shared values in a team will: y
More informationEffectively Managing EHR Projects: Guidelines for Successful Implementation
Phoenix Health Systems Effectively Managing EHR Projects: Guidelines for Successful Implementation Introduction Effectively managing any EHR (Electronic Health Record) implementation can be challenging.
More informationLeadership and Management Competencies
Leadership and Management Competencies 0 The Saskatchewan Public Service Vision: The Best Public Service in Canada Our Commitment to Excellence Dedicated to service excellence, we demonstrate innovation,
More informationFinance Division. Strategic Plan 2014-2019
Finance Division Strategic Plan 2014-2019 Introduction Finance Division The Finance Division of Carnegie Mellon University (CMU) provides financial management, enterprise planning and stewardship in support
More informationPROJECT PLAN FOR. Project Name Here
PROJECT PLAN FOR Project Name Here Version # DatE Reviewed and Approved for submittal to Executive Sponsor , Project Manager Project Plan Approved for submittal to Executive Sponsor: , Project
More informationShared Governance Models Optimize Outcomes, Adoption and User Perception
Shared Governance Models Optimize Outcomes, Adoption and User Perception Nicole Martinez BSN, RN DISCLAIMER: The views and opinions expressed in this presentation are those of the author and do not necessarily
More informationUCPath Change Management Strategy for UC San Diego. July 2013
UCPath Change Management Strategy for UC San Diego July 2013 Overview Background Key Components Approach & Methodology Change Network Framework For Action Challenges Resources & Tools Summary Table of
More informationCritical Success Factors of Project Management Planning
Critical Success Factors of Project Management Planning Kathy Schroeder, RN, PMP, Senior Director, Tenet Healthcare and Liz Coffey, PMP, Service Line Executive, Global Services DISCLAIMER: The views and
More informationSharePoint Governance: Planning, Strategy and Adoption
Thinking SharePoint? Think Jornata. SharePoint Governance: Planning, Strategy and Adoption Scott Jamison Managing Partner & CEO Jornata LLC scott.jamison@jornata.com About Scott Jamison CEO of Jornata,
More informationChange Management model implementation guide
Change Management model implementation guide The rate of change is not going to slow down anytime soon. If anything, competition in most industries will probably speed up even more in the next few decades
More information15 Principles of Project Management Success
15 Principles of Project Management Success Project management knowledge, tools and processes are not enough to make your project succeed. You need to get away from your desk and get your hands dirty.
More informationWhat is project management?
The 13 Golden Rules of Successful Project Management The Association for Project Management defines project management as the way of managing change. By definition, therefore, project-oriented companies
More informationThe Public Sector Guide to Social Media Strategy and Policy
The Public Sector Guide to Social Media Strategy and Policy Use social media with confidence. This guide contains practical steps that will help public sector agencies, organizations and departments develop
More informationThe New Way to Work Together
Getting to know The New Way to Work Together SharePoint is about giving you and the people you work with a better way to get things done together. That means your content is stored and organized in one
More informationCOMMUNICATIONS MANAGEMENT PLAN <PROJECT NAME>
COMMUNICATIONS MANAGEMENT PLAN TEMPLATE This Project Communications Management Template is free for you to copy and use on your project and within your organization. We hope that you find this template
More informationChange. Management: The Elephant In. The Room!
Change Management: The Elephant In The Room! What Is Change Management? 1) Defining and instilling new values, attitudes, norms, and behaviors within an organization that support new ways of doing work
More informationDeveloping Policies, Protocols and Procedures using Kotter s 8 step Change Management Model
2013 Developing Policies, Protocols and Procedures using Kotter s 8 step Change Management Model Marion Foster Scottish Practice Management Development Network [Pick the date] IMPLEMENTING CHANGE POWERFULLY
More informationAddressing HIT Worker Shortages Through Operational Excellence in Workforce Planning
Addressing HIT Worker Shortages Through Operational Excellence in Workforce Planning Allen Kriete Vice President, Healthcare Services; TEKsystems Sanja Licina Senior Director, Talent Intelligence and Consulting;
More informationUnderstand why, when and how-to to formally close a project
Project Closure Purpose: Understand why, when and how-to to formally close a project Audience: Project managers, project sponsors, team members and other key stakeholders Learning Objectives: Describe
More informationA Systematic Approach to Business Process Improvement
A Systematic Approach to Business Process Improvement A Systematic Approach There are experts that help organizations improve productivity through a variety of techniques. Business process analysis and
More information509 467-0062 208 664-8958 humanix.com
Connecting businesses to people who bring the valuable talents, skills and advanced know-how to make sure any level job temporary or permanent gets done right. 509 467-0062 208 664-8958 humanix.com Onboarding
More informationSeven Ways To Help ERP IN 2014 AND BEYOND
Seven Ways To Help Data Migration During Implementation SPECial REPORT SERIES ERP IN 2014 AND BEYOND CONTENTS INTRODUCTION 3 Develop a Data MigraTION Plan 4 PerfORM a ThOROUgh Gap Analysis 6 COMMIT ResOURCes
More informationWHITE PAPER. 7 Keys to. successful. Organizational Change Management. Why Your CRM Program Needs Change Management and Tips for Getting Started
7 Keys to successful Organizational Change Management Why Your CRM Program Needs Change Management and Tips for Getting Started CONTENTS 2 Executive Summary 3 7 Keys to a Comprehensive Change Management
More information5 Steps To Healthcare Change Management: A Roadmap For Success
Optimizing the business of healthcare 5 Steps To Healthcare Change Management: Table of Contents Overview 1 1. Establishing Change Goals 2 The Change Driver 2 The Importance of Clear Goals and Objectives
More informationEXECUTIVE BEHAVIORAL INTERVIEW GUIDE
EXECUTIVE BEHAVIORAL INTERVIEW GUIDE INTERVIEW GUIDE INSTRUCTIONS: This Interview Guide is intended to help hiring executives conduct behavioral interviews for executive classifications covered by the
More informationImplementing a Data Governance Initiative
Implementing a Data Governance Initiative Presented by: Linda A. Montemayor, Technical Director AT&T Agenda AT&T Business Alliance Data Governance Framework Data Governance Solutions: o Metadata Management
More informationAdpro s Prosci Change Management Coaching Program for Managers and Supervisors
Adpro s Prosci Change Management Coaching Program for Managers and Supervisors Introduction Managers & supervisors play a key role in managing the people side of change. However, they often lack an awareness
More informationData Conversion Best Practices
WHITE PAPER Data Conversion Best Practices Thomas Maher and Laura Bloemer Senior Healthcare Consultants Hayes Management WHITE PAPER: Data Conversion Best Practices Background Many healthcare organizations
More informationJune 15 th -17 th, 2015 Optimizing Operations in the Ever-Changing Environment of Healthcare Providers
4:30pm 6:00pm June 15 th -17 th, 2015 Optimizing Operations in the Ever-Changing Environment of Healthcare Providers Roundtable Sessions Track 1: Achieving Goals: Patient Engagement Track 2: Managing the
More informationEMA Service Catalog Assessment Service
MORE INFORMATION: To learn more about the EMA Service Catalog, please contact the EMA Business Development team at +1.303.543.9500 or enterpriseit@enterprisemanagement.com The IT Service Catalog Aligning
More informationStrategic Business and Operations Framework Understanding the Framework June 30, 2012
Strategic Business and Operations Framework Understanding the Framework June 30, 2012 Table of Contents The Pathway to Success: The Strategic Business and Operations Framework... 3 What is the Strategic
More informationPalomar Health: Ready Set RUN Configuration of Actionable Alerts Ben Kanter MD FCCP, CMIO Jennifer Sloane, RN, BSN, MBA, PMP
Palomar Health: Ready Set RUN Configuration of Actionable Alerts Ben Kanter MD FCCP, CMIO Jennifer Sloane, RN, BSN, MBA, PMP DISCLAIMER: The views and opinions expressed in this presentation are those
More informationSharePoint Project Management: The Key to Successful User Adoption
SharePoint Project Management: The Key to Successful User Adoption Leanne M. Bateman, PMP Principal Consultant February 2012 www.beaconstrategy.com Table of Contents ABSTRACT... 3 ABOUT THE AUTHOR... 3
More informationWhite Paper: The Seven Elements of an Effective Compliance and Ethics Program
White Paper: The Seven Elements of an Effective Compliance and Ethics Program Executive Summary Recently, the United States Sentencing Commission voted to modify the Federal Sentencing Guidelines, including
More informationDEFINE YOUR STRATEGY
CHANGE MANAGEMENT List the steps for preparing a change strategy Describe the WIFM the individual motivators Relate the five dimensions of the ADKAR model Develop a change management/communications plan
More informationHUMAN RESOURSES COLLEGE OF EDUCATION AND HUMAN ECOLOGY. Manager's Guide to Mid-Year Performance Management
HUMAN RESOURSES COLLEGE OF EDUCATION AND HUMAN ECOLOGY Manager's Guide to Mid-Year Performance Management Table of Contents Mid-year Performance Reviews... 3 Plan the performance appraisal meeting... 3
More informationEssential Elements for Any Successful Project
In this chapter Learn what comprises a successful project Understand the common characteristics of troubled projects Review the common characteristics of successful projects Learn which tools are indispensable
More informationAttribute 1: COMMUNICATION
The positive are intended for use as a guide only and are not exhaustive. Not ALL will be applicable to ALL roles within a grade and in some cases may be appropriate to a Attribute 1: COMMUNICATION Level
More informationContent Sheet 18-1: Organizational Requirements for a Quality Management System
Content Sheet 18-1: Organizational Requirements for a Quality Management System Definition The term organization in the context of a quality management model is used to indicate the management and the
More information10 Critical Steps for a Successful Telemedicine Program
www.amdtelemedicine.com 321 Billerica Road, Chelmsford, MA 01824 1-978-937-9021 10 Critical Steps for a Successful Telemedicine Program written by Mark Vanderwerf Abstract: The International Society for
More informationPerformance Factors and Campuswide Standards Guidelines. With Behavioral Indicators
Performance Factors and Campuswide Standards Guidelines With Behavioral Indicators Rev. 05/06/2014 Contents PERFORMANCE FACTOR GUIDELINES... 1 Position Expertise... 1 Approach to Work... 2 Quality of Work...
More informationImplementation of Electronic Patient Records Lessons Learned from the Literature (05/23/04)
In association with Simon Fraser University & the Vancouver Coastal Health Research Institute FOR CIRCULATION X NOT FOR CIRCULATION Implementation of Electronic Patient Records Lessons Learned from the
More informationcase study Denver Health & Hospital Authority IT as a Change Agent in the Transformation of Healthcare Summary Introductory Overview ORGANIZATION:
The Computerworld Honors Program Denver, Colorado, United States Summary For the past nine years, has partnered with Siemens Medical Solutions to further its mission as a safety net city-wide hospital
More informationBuilding a Center of Excellence for Organization Change Management at Northwest Airlines Norm Schultz Sara Lykken
Building a Center of Excellence for Organization Change Management at Northwest Airlines Norm Schultz Sara Lykken 2008 NWA 1 Elements of Change See It Own It Do It Clear, compelling case for change Demonstrated
More informationThe First 90 Days. Chapter. by Mark Egan
ch03.fm Page 35 Tuesday, May 20, 2003 7:01 PM Chapter The First 90 Days by Mark Egan Mark Egan describes the most important period in a CIO s career the first 90 days. This is a honeymoon period during
More informationWhite Paper The Survival Guide for Migrating to a Cloud-Based CRM. By Christopher Smith, WalkMe
White Paper The Survival Guide for Migrating to a Cloud-Based CRM By Christopher Smith, WalkMe Table of Contents Introduction: The Power of the Cloud How to Ensure a Smooth and Successful Implementation
More informationComponent 4: Organizational Leadership & Governance
Component 4: Organizational Leadership & Governance Scope: Lead your local United Way to successfully fulfill its mission, and in doing so, garner trust, legitimacy and support from the local community
More information10 Reasons Why Yammer is an Effective Onboarding Tool
10 Reasons Why Yammer is an Effective Onboarding Tool 71% Employees are not fully engaged at work 50% Stay in a job less than 6 months 80% Turnover is a direct result of hiring mistakes Every company
More informationKotter and Bridges handouts for participants who did not attend Workshop 1.
MATERIALS AND PREPARATION: Kotter and Bridges handouts for participants who did not attend Workshop 1. Change Management and Leadership Skills handout for participants who did not attend Workshop 1. Strategic
More informationHow To Manage Change
Change Management Workshop Overview Part 1 July 24, 2013 1 Start With The Final Word You don t manage change.. You must lead change! 2 Safety Message Traits of a Healthy Nuclear Safety Culture; Leadership
More informationMeasuring member satisfaction
Measuring member satisfaction Objective: To gather information to help the club better serve its members the club can better serve its members. Purpose: To clarify what members expect from Kiwanis service
More informationChief Nursing Information Officers (CNIO) Job Descriptions
Chief Nursing Information Officers (CNIO) Job Descriptions About: As part of the sentinel HIMSS position statement on Transforming Nursing Practice through Technology & Informatics, HIMSS aims to foster
More informationCOMMUNICATION MANAGEMENT PLAN Outline VERSION 0.0 STATUS: OUTLINE DATE:
COMMUNICATION MANAGEMENT PLAN Outline VERSION 0.0 STATUS: OUTLINE DATE: Document Information Document Title Amendment History Document Version Date Author/Reviewer Modifications 5/28/2014 Page i 2014 CSG
More informationSharePoint Project Management: The Key to Successful User Adoption
SharePoint Project Management: The Key to Successful User Adoption Leanne M. Bateman, PMP February 2012 Leanne Bateman, 2012. All rights reserved. Table of Contents ABSTRACT... 3 ABOUT THE AUTHOR... 3
More informationInnovative Strategies to Engage Bedside Providers in Quality
Innovative Strategies to Engage Bedside Providers in Quality Second Annual Summit on Quality October 22, 2010 Liz Carlton, RN MSN CCRN Director: Quality, Safety & Regulatory Compliance The University of
More informationRaise Your Voice, Raise Your Skills
ASHHRA s Initiative Raise Your Voice, Raise Your Skills Tool 00 Please fax d Tool to ASHHRA at --77 Attn: Jamie Macander ASHHRA s Initiative Raise Your Voice, Raise Your Skills Introduction Changes are
More informationHow To Write A Workforce Strategy
Inspiring leaders to improve children s lives Building and implementing an effective local workforce strategy Module 4: project managing the workforce strategy development process August 2010 Resource
More informationIs It Time for a Clinical Help Desk?
Is It Time for a Clinical Help Desk? Christopher Downs Director, Account Management Cancer Treatment Centers of America Danielle Sun Manager, Clinical Systems Detroit Medical Center DISCLAIMER: The views
More informationthe Defence Leadership framework
the Defence Leadership framework Growing Leaders at all Levels Professionalism Loyalty Integrity Courage Innovation Teamwork Foreword One of the founding elements of Building Force 2030, as outlined in
More information3/15/13 LunchNLearn PMI Project of the Year Client Case Study / Project Portfolio Management at 3M
3/15/13 LunchNLearn PMI Project of the Year Client Case Study / Project Portfolio Management at 3M Presented by: Brian Kinder, Ph.D., Project Manager & Colleen Brenner, PMP, Commercialization Manager 3M
More informationLaunching Your Location Platform. The Esri Guide
Launching Your Location Platform The Esri Guide www.esri.com/launchguide Publication Date: November 23, 2015 Executive Message Welcome! Thank you for choosing Esri to help you with this new aspect of your
More informationHow To Be A Successful Employee
Attention to Detail Achieves thoroughness and accuracy when accomplishing a task through concern for all the areas involved. Provides accurate, consistent numbers on all paperwork Provides information
More informationDriving Records & Information Management Transformation: Enabling program adoption
October 2014 Driving Records & Information Management Transformation: Enabling program adoption At a glance As companies work to create structured control over information, they often find that people
More informationChange Management in an IT Methodology Context
Change Management in an IT Methodology Context The Experience of TEDO (Technology Enterprise Delivery Office) December 2012 Speakers: Lydia Galanti (lydia.galanti@tdassurance.com) Iphigénie Ndiaye (iphigenie.ndiaye@tdassurance.com)
More informationR ESOURCES FOR. chapter eleven E VENT P LANNING. contents
R ESOURCES FOR chapter eleven E VENT P LANNING contents Sample learning day format...1 Sample community meetings format...5 Event planning workshop...9 Sample event timeline... 13 S AMPLE L EARNING D
More information10 TIPS & TRICKS FOR MICROSOFT LYNC 2010
10 TIPS & TRICKS FOR MICROSOFT LYNC 2010 Transforming the way we communicate Look inside for: Why should it take a team of A/V specialists to manage a conference call? With Microsoft Lync 2010, it doesn
More informationWeathering the Change Storm: Using Communication & Planning as a Lifeboat in an Application Implementation. Learn Perform Excel
Weathering the Change Storm: Using Communication & Planning as a Lifeboat in an Application Implementation Tweeting? Please mention: #ChangeStorm (800) 263-6317 or (805) 690-5753 For More Info / To Register
More informationImplementing an Information Governance Program CIGP Installment 2: Building Your IG Roadmap by Rick Wilson, Sherpa Software
Implementing an Information Governance Program CIGP Installment 2: Building Your IG Roadmap by Rick Wilson, Sherpa Software www.sherpasoftware.com 1.800.255.5155 @sherpasoftware information@sherpasoftware.com
More informationINTRODUCTION TO THE URGENT CARE ASSOCIATION OF AMERICA (UCAOA) ACCREDITATION PROCESS
INTRODUCTION TO THE URGENT CARE ASSOCIATION OF AMERICA (UCAOA) ACCREDITATION PROCESS 1 Starting the Accreditation Process UCAOA Accreditation demonstrates a commitment to provide the scope of care consistent
More informationThe Johns Hopkins University Human Resources Competency Dictionary
The Johns Hopkins University Human Resources Competency Dictionary JHU Human Resources Competencies (Applies to All HR Functional Areas) Business Partnership and Consultation Ethics and values Decision
More informationPerformance Management Using Ratings Effectively Job Aids
Performance Management Using Ratings Effectively Job Aids blank on purpose 2 RATING PITFALLS Halo Effect - tendency to overrate a favored employee, or an employee who has a history of high ratings. Horns
More informationMaximizing the Performance of Your Team
Maximizing the Performance of Your Team Overview How to work with your employees to ensure they re reaching their potential. Understand the individuals you manage and your team Set goals and make performance
More information14 TRUTHS: How To Prepare For, Select, Implement And Optimize Your ERP Solution
2015 ERP GUIDE 14 TRUTHS: How To Prepare For, Select, Implement And Optimize Your ERP Solution Some ERP implementations can be described as transformational, company-changing events. Others are big disappointments
More informationLeading and Motivating as a Manager
Leading and Motivating as a Manager Overview Ten keys to leading and motivating the people you manage. Find out what motivates the people who report to you Hire and keep people who are good at the work
More informationQuality Strategic Framework
Quality Strategic Framework TABLE OF CONTENTS 1.0 Executive Summary...3 2.0 Introduction... 4 The St. Michael s Quality Journey... 4 Lessons Learned From Our Quality Journey... 7 3.0 Quality Strategic
More informationRPI Best Practice Standards
Recognition Professionals International (RPI) RPI Best Practice Standards Program and Standards Revised: April 2007 Recognition Professionals International 1601 N. Bond Street, Suite 303, Naperville, IL
More informationSEVEN WAYS TO AVOID ERP IMPLEMENTATION FAILURE SPECIAL REPORT SERIES ERP IN 2014 AND BEYOND
SEVEN WAYS TO AVOID ERP IMPLEMENTATION FAILURE SPECIAL REPORT SERIES ERP IN 2014 AND BEYOND CONTENTS INTRODUCTION................................ 3 UNDERSTAND YOUR CURRENT SITUATION............ 4 DRAW
More informationChange Agent s Guide to Change Management
Change Agent s Guide to Change Management SUCCESSFUL CHANGE CHANGES EVERYTHING L AMARSH.COM 505 N O R T H L A K E S H O R E D R I V E, S U I T E 1210 C H I C A G O, I L L I N O I S 60611 U S A P. 3 1 2.
More informationIT Service Provider and Consumer Support Engineer Position Description
Engineer Position Description February 9, 2015 Engineer Position Description February 9, 2015 Page i Table of Contents General Characteristics... 1 Career Path... 2 Explanation of Proficiency Level Definitions...
More informatione-training Transition Project
e-training Transition Project Phase II e-training Communications Guide August 24, 2005 National Aeronautics and Space Administration Communications Guide for the Phase II e-training Transition August 24,
More informationSaskatoon North Partnership for Growth (P4G) Draft Communications and Engagement Strategy
Saskatoon North Partnership for Growth (P4G) Draft Communications and Engagement Strategy Introduction This Communications and Engagement Strategy (Strategy) sets the communications and engagement framework
More informationAPPENDIX I. Best Practices: Ten design Principles for Performance Management 1 1) Reflect your company's performance values.
APPENDIX I Best Practices: Ten design Principles for Performance Management 1 1) Reflect your company's performance values. Identify the underlying priorities that should guide decisions about performance.
More informationFinding the Right People for Your Program Evaluation Team: Evaluator and Planning Team Job Descriptions
: Evaluator and Planning Team Job Descriptions I. Overview II. Sample Evaluator Job Description III. Evaluator Competencies IV. Recruiting members of your strategic evaluation planning team V. Recruiting
More informationOrganizational Change Management Methodology. Tools and Techniques to aid Project Implementation
Organizational Change Management Methodology Tools and Techniques to aid Project Implementation Today s Objectives Discuss the Organizational Change Management team and explore ways Organizational Change
More informationRoad to 10: The Small Physician s Route to ICD-10. Implementation Guide
Road to 10: The Small Physician s Route to ICD-10 Implementation Guide ICD-10 Implementation Guide for Small and Medium Practices 1 Version 2.0 18 August 2014 Table of Contents 1. Introduction... 2 Introduction
More information7 Habits for Effectively Leading Healthcare Interoperability Initiatives
Available at: http://www.corepointhealth.com/whitepapers/7-habits-effectively-leading-healthcare-interoperability-initiatives 7 Habits for Effectively Leading Healthcare Interoperability Initiatives What
More information5/12/2014. ANALYTICS GOVERNANCE May 16, 2014. What is Enterprise Analytics? Dr. Tamira Harris, PhD, MBA, MSN, CPHQ, CCM
ANALYTICS GOVERNANCE May 16, 2014 Dr. Tamira Harris, PhD, MBA, MSN, CPHQ, CCM What is Enterprise? The core of enterprise analytics is to create a technological and management infrastructure to get an enterprise-wide,
More informationBusiness Analyst Position Description
Analyst Position Description September 4, 2015 Analysis Position Description September 4, 2015 Page i Table of Contents General Characteristics... 1 Career Path... 2 Explanation of Proficiency Level Definitions...
More informationDocument management concerns the whole board. Implementing document management - recommended practices and lessons learned
Document management concerns the whole board Implementing document management - recommended practices and lessons learned Contents Introduction 03 Introducing a document management solution 04 where one
More informationUsing Organizational Change Management Principles to Create a Scalable OCM Methodology
Using Organizational Change Management Principles to Create a Scalable OCM Methodology Cynthia Onstott John Spurrell May 16, 2016 2 Today s Learning Objectives How to develop a new Organizational Change
More informationTexas System of Care Social Marketing Plan
Attachment B Texas System of Care Social Marketing Plan Overview Texas made an early commitment to the system of care approach and has made steady progress over the past 15 years. In the communities where
More informationCompetency-Based Education Programs
Competency-Based Education Programs Charla Long, Dean, College of Professional Studies Competency-Based Education Programs CORE (Customized, Outcome-Based Relevant Evaluation) Lipscomb University has launched
More informationLICENSING & CERTIFICATION FOR NURSING FACILITIES
LICENSING & CERTIFICATION FOR NURSING FACILITIES And The LONG TERM CARE OMBUDSMAN PROGRAM A Paper By The National Association of State Long Term Care Ombudsman Programs OCTOBER 1996 The National Association
More informationby EMC Syncplicity s User Engagement Guide
by EMC Syncplicity s User Engagement Guide TABLE OF CONTENTS Intro LET S GET STARTED... 3 Section 1 Section 2 Section 3 A FEW THINGS TO KEEP IN MIND The Journey Is Yours... Let s Talk... Slow & Steady...
More informationAD-AUDIT BRANCH MANAGER
Page 1 AD-AUDIT BRANCH MANAGER CHARACTERISTICS OF WORK: This position involves professional accounting and auditing work at an administrative level within the Department of Audit. Incumbent reviews all
More informationGrant Thornton LEADS: leadership development from campus to partner
Grant Thornton LEADS: leadership development from campus to partner Attracting and developing leaders At Grant Thornton, we are committed to attracting and developing outstanding people. Our partners and
More information