Investment Management System. Connectivity Guide. IMS Connectivity Guide Page 1 of 11

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Investment Management System. Connectivity Guide. IMS Connectivity Guide Page 1 of 11"

Transcription

1 Investment Management System Connectivity Guide IMS Connectivity Guide Page 1 of 11

2 1. Introduction This document details the necessary steps and procedures required for organisations to access the Homes and Communities Agency s Investment Management System (IMS). Organisations accessing IMS will fall into one of the following categories: Registered Providers Organisations who are registered with the HCA Regulator. Provider codes follow the format A# # # #, C# # ##, L# # # #, LH# # # #, ##AA Unregistered Providers Organisations who are not registered. Organisation codes follow the format NP# # # # Local Authorities some Local Authorities have read only access to view schemes within their local authority area. Bids for funding are not allowed using this log-in. A three-digit numerical code is provided for each local authority. 2. Client Requirements In order to provide full connectivity to the online system, there are certain software requirements that must be met. The following are required for full connectivity: Windows XP and higher Internet Connectivity (specifically on port 443) Microsoft Internet Explorer 8.0 and higher, Firefox, Chrome Citrix Client (Online Plugin 12.3 minimum. Receiver 3.0 and higher - latest version is recommended) Citrix Client New users of IMS will need to install a Citrix client. If your organisation already uses other Citrix based applications then you may already have a Citrix client installed on your computer. Due to changes in the industry standard encryption used by the IMS system, older Citrix clients will no longer work, so you will need to update to a later version if you are using Citrix Online Plugin 12.1 or lower. Older versions of the Citrix client do not support SHA-256 certificates, so you will get an error message SSL Error 61: You have not chosen to trust "thawte SSL CA - G2", the issuer of the server's security certificate." when launching IMS if your Citrix client version is less than Whilst you don t have to install the latest version of the Citrix client before accessing IMS as long as it meets the minimum requirement above, it is recommended to install the latest version. IMS Connectivity Guide Page 2 of 11

3 To install the Citrix client from the homepage Alternatively, you can go to and download the latest clients from there (listed under Downloads > Citrix Receivers). 1. From your computer, launch the web browser. 2. Enter the following URL: 3. The following page will be displayed. Click on the link entitled If you require a Citrix client, click here to download it 4. Click on the Run or Save button (if you saved the file, run the executable file once it has finished downloading). Depending on the version of Windows you are using you may receive an additional Security Warning. 5. Follow the installation wizard. If you see an option to Enable Single Sign-on leave the option un-ticked (the default) as this is not used. 6. Once the installation has completed you may be prompted to Add Account (this may change as Citrix update their client software). Click the Cancel button as this is not used. Note: you can alternatively save the installation file if you wish to deploy the Citrix client using your own software management system. IMS Connectivity Guide Page 3 of 11

4 3. Connectivity Details Overview IMS uses Citrix Secure Gateway which simplifies the connectivity requirements. The website is accessed on port 443 which is the default SSL port for secure connections (HTTPS). The IMS applications are then tunneled through to the same address on port 443 using a secure connection from the Citrix client (ICA/SSL), with the Citrix client configured to automatically use your web browser s connection settings. In the majority of cases the only requirement is that access to the above address is allowed on port 443. Because this is the default HTTPS port, it is envisaged that most organisations will already have this open. Note in reference to ICA/SSL: HTTPS is HTTP wrapped in SSL (the encryption protocol) and is typically delivered over port 443. As port 443 is the official registered port for HTTPS any traffic over port 443 is assumed to be HTTPS by firewalls and proxy servers. ICA/SSL is a Citrix-proprietary protocol used for secure communications between Citrix clients and servers, on port 443. Because SSL is the encryption protocol, firewalls, routers, proxies and so on between the client and the server cannot see what is inside the protocol. Therefore, firewalls and proxies do not really differentiate between ICA/SSL and HTTPS, and typically try to treat ICA/SSL as HTTPS. Connection process The following is the process which occurs when connecting to the IMS applications: 1. The user connects to the website and logs in. This should be accessible in most cases as it s the default HTTPS port and the Fully Qualified Domain Name is resolvable by any external DNS, like any other external website. 2. The user launches an application and a Citrix ICA file is automatically generated and passed to the Citrix client. The ICA file contains entries instructing the client to connect to on port 443 using the client s default web browser settings. 3. The client computer will try to resolve secure.hca-online.org.uk to an IP address before attempting to connect using the client computer s default web browser connection settings. 4. If the default web browser connection settings allow direct internet access, you should not experience any problems connecting to the IMS applications. 5. If the default web browser connection settings route internet traffic through a proxy server or firewall, most proxy servers and firewalls should allow the connection as they will try to treat ICA/SSL the same as HTTPS traffic. However, in some cases there may be issues caused by proxy servers/firewalls preventing or interrupting ICA/SSL traffic due to the way they are configured to handle HTTPS traffic. IMS Connectivity Guide Page 4 of 11

5 Potential connection problems The following are potential client side issues which can cause the majority of connection problems. For each of the issues below, a variety of error messages could be displayed. If the solutions don t resolve the issue, or you would like any help, please contact the HCA Service Desk on or 1. Certain proxy/firewall configurations may not allow or drop ICA/SSL traffic. You may see error messages such as There is no Citrix SSL server configured on the specified address or The Citrix SSL server you have selected is not accepting connections. Solution: If the Citrix client connection fails, verify that SSL tunneling is allowed for this address. ICA/SSL traffic requires a single continuous SSL connection between the client and server. For example: proxy servers allowing the CONNECT method (SSL tunneling) and firewalls in forwarding mode ensure that connections are opened directly between the client and the Secure Gateway. Proxy servers such as ISA and Squid allow SSL tunneling by default, but some require it enabling. Similarly, verify that no restrictions are placed on ICA/SSL traffic such as time-outs on sessions, including idle, absolute, and data traffic timeouts. Alternatively, allow to bypass the proxy/firewall and give direct internet access to this address. 2. The Citrix client cannot resolve the name secure.hca-online.org.uk even though you can access the website. This can give similar error messages to the issue above. Solution: If you can access the website but the application fails to launch, verify that the client computer can directly resolve the address secure.hca-online.org.uk. This issue can occur when the client computer is not able to resolve external addresses itself, such as when a proxy server is used for internet access, and the proxy server performs all external DNS resolution. For troubleshooting, you can add an entry to the hosts file on the client computer (C:\Windows\System32\Drivers\etc\hosts) with an IP address of and hostname of secure.hca-online.org.uk 3. Instead of launching the IMS application, you may receive a prompt to save an.ica file even though you have the Citrix client installed. This is more likely to occur with Internet Explorer 11. Solution: If you are using Firefox or Chrome the default action might be to download the.ica file then you can click on the downloaded file to run it they normally give an option to Always open files of this type which will allow the IMS application to load automatically when you click on the IMS Live link in the future. For Internet Explorer 1. Add to the Internet Explorer Trusted Sites: Open Internet Explorer and go to Tools > Internet Options > Security tab. Click on Trusted Sites then click on the Sites button. Type into the Add this website to the zone field, then click the Add button followed by the Close button. Click the OK button to save. IMS Connectivity Guide Page 5 of 11

6 2. Add to the Internet Explorer Compatibility View settings. Open Internet Explorer and go to Tools > Compatibility View settings. Type into the Add this website field, then click the Add button followed by the Close button. 3. If IMS still does not launch, lower the Trusted Sites security level: Open Internet Explorer and go to Tools > Internet Options > Security tab. Click on Trusted Sites - on the Security level for this zone section, drag the slider down until it displays Low then click on the OK button. 4. Instead of launching the IMS application, nothing happens even though you have the Citrix client installed. Solution: Check to see if the.ica file type is associated with Citrix Connection Manager : Open the Windows Control Panel. Click on Programs > Default Programs > Associate a file type or protocol with a specific program or Make a file type always open in a specific program. Scroll down the list to file type.ica and see what the Current Default program is set to. If it is NOT set to Citrix Connection Manager click on the Change program button. If Citrix Connection Manager is in the list click on it to set as default. If the Citrix Connection Manager is not listed here, click on the Browse button (for Windows 8 click on More options and scroll down to Look for another app on this PC and select this). Navigate to C:\Program Files\Citrix\ICA Client\wfcrun32.exe (or C:\Program Files (x86)\citrix\ica Client\wfcrun32.exe if the computer is 64bit) and click on the Open button to set the file association. 5. If the default web browser is Internet Explorer and Automatically detect settings is used for proxy server detection, the setting is ignored and the client will try a direct connection instead. Solution: Change Internet Explorer to use a different method of proxy configuration such as specifying a proxy server in the Proxy Server section of the LAN Settings tab or use a PAC file. Alternatively, allow to bypass the proxy server and give direct internet access to this address. 6. When setting the address for a.pac file (proxy auto configuration file) in Internet Explorer as a file name (for example: file://c:\pacfile.pac) on the client device instead of using a URL, this results in a connection error. Solution: Use a URL as an address for the proxy s.pac file (allow anonymous access to the.pac file) or use a different method of proxy configuration as above. Alternatively, allow to bypass the proxy server and give direct internet access to this address. IMS Connectivity Guide Page 6 of 11

7 7. Your version of the Citrix client may contain a software bug or is incompatible with more recent software. For example, some early versions of the client contain a number of bugs with regards to proxy/ssl connections and can cause errors preventing connection. Solution: If possible, upgrade the Citrix client to the latest version. The upgrade path will depend on what else you require the Citrix client for. For example: you may have version 12.x client installed if you use Citrix for other applications so you would need to verify that upgrading would not cause any issues with other Citrix applications. 8. Personal firewall software on your computer might stop the connection being made from the Citrix client. Solution: Check any personal firewall software and allow the Citrix client access on port 443. Testing the connection You can test the Citrix connection using the procedure below which will verify whether the IMS applications can be accessed successfully. 1. From your computer, launch the web browser. 2. Enter the following URL: which will display the homepage with the following login box. 3. Enter in the User name field. Enter CitrixTest1 in the Password field then click the Log On button, which will then display the following page. 4. Click on the icon to launch Connectivity Test. The Test Program will be displayed if successful. Click the OK button to close the box. IMS Connectivity Guide Page 7 of 11

8 4. Application Access 1. From your computer, launch the web browser. 2. Enter the following URL: 3. The following page will be displayed. 4. Enter your Citrix username and password supplied by the Homes & Communities Agency, which will then display the following page. 5. Click on the icon to launch IMS. The following page will be displayed as it connects to the application. IMS Connectivity Guide Page 8 of 11

9 6. When the application has been launched, enter your IMS User ID and Password. 5. Changing your Citrix password You will be prompted to change your Citrix password 7 days before it expires. You can also change it anytime as described below. Note: your Citrix password requires changing every 60 days, it must be a minimum of 8 characters in length and contain at least three of the following: upper case, lower case, number, special character. You cannot reuse the last 5 passwords. 1. In the top right hand corner of the web page there is a Settings link (highlighted in red below). 2. Click on the Change Password button (highlighted in red below). IMS Connectivity Guide Page 9 of 11

10 3. The Change Password page will now be displayed. Enter your old and new passwords as prompted then click OK. 4. Click OK to the confirmation that your password has been changed. 5. Click on either Save or Cancel to return to the application screen (clicking Cancel does not cancel your password change). 6. Printing from IMS When you login to the IMS application, only your default printer will be mapped. If you need to print to a different printer, you will need to change your default printer before logging into the application. If you are using an older version of the Citrix client then the following workaround will help with some of the known issues such as printing dots where the text should be, reversed text, hashes instead of numbers etc. IMS Connectivity Guide Page 10 of 11

11 Print to a PDF Writer If you have a PDF Writer already installed on your computer, you will need to set it as your default printer when you print reports from IMS. When prompted, select the location and filename of where you want to save the PDF file. Once it has saved it may automatically open the report, if not, open the file from where you saved it. If the report looks OK, you can then print this as a normal printout. However, some IMS reports may still have the text mirrored. If this occurs, you will need to make a change to the PDF Writer properties as below. Note: to do this, you may have to ask your IT department to help as it may require administration privileges. 1. Click on the Start button > Printers and Faxes. 2. Right click on the PDF Writer and select Printer Properties. 3. Click on the Advanced tab and un-tick the option Enable advanced printing features then click OK. If you do not have a PDF Writer installed, you can use this one which is free: 7. Help and Support For IMS Support, please contact the HCA Service Desk. Phone: IMS Connectivity Guide Page 11 of 11

Re-associating.ica file extension on Vista/Windows 7 machines

Re-associating.ica file extension on Vista/Windows 7 machines Troubleshooting This page provides answers to common problems you may have encountered when using TENGRAPH Online. Re-associating.ica file extension on Vista/Windows 7 machines There is a known issue that

More information

Hosted Microsoft Exchange Client Setup & Guide Book

Hosted Microsoft Exchange Client Setup & Guide Book Hosted Microsoft Exchange Client Setup & Guide Book Section 1 Microsoft Outlook Web Access (OWA) access directions Section 2 Windows 10 Mail App setup & configuration Section 3 Windows Mobile Phone ActiveSync

More information

Senior Systems Cloud Services

Senior Systems Cloud Services Senior Systems Cloud Services In this guide... Senior Systems Cloud Services 1 Cloud Services User Guide 2 Working In Your Cloud Environment 3 Cloud Profile Management Tool 6 How To Save Files 8 How To

More information

RLP Citrix Setup Guide

RLP Citrix Setup Guide RLP Citrix Setup Guide M Version 2.1 Trademarks IBM is a registered trademark of International Business Machines Corporation. The following are trademarks of International Business Machines Corporation

More information

Infor Xtreme Browser References

Infor Xtreme Browser References Infor Xtreme Browser References This document describes the list of supported browsers, browser recommendations and known issues. Contents Infor Xtreme Browser References... 1 Browsers Supported... 2 Browser

More information

Installing and Configuring vcloud Connector

Installing and Configuring vcloud Connector Installing and Configuring vcloud Connector vcloud Connector 2.7.0 This document supports the version of each product listed and supports all subsequent versions until the document is replaced by a new

More information

Hosted Microsoft Exchange Client Setup & Guide Book

Hosted Microsoft Exchange Client Setup & Guide Book Hosted Microsoft Exchange Client Setup & Guide Book Section 1 Microsoft Outlook Web Access (OWA) access directions Section 2 Windows Mobile Phone ActiveSync setup & configuration Section 3 - Apple iphone

More information

Paxera Uploader Basic Troubleshooting

Paxera Uploader Basic Troubleshooting Before going further, please check the logs and auto-route queue in the Uploader Control, these logs will say a lot about your problem. You should take care of the following before contacting our Support

More information

ez Agent Administrator s Guide

ez Agent Administrator s Guide ez Agent Administrator s Guide Copyright This document is protected by the United States copyright laws, and is proprietary to Zscaler Inc. Copying, reproducing, integrating, translating, modifying, enhancing,

More information

QUANTIFY INSTALLATION GUIDE

QUANTIFY INSTALLATION GUIDE QUANTIFY INSTALLATION GUIDE Thank you for putting your trust in Avontus! This guide reviews the process of installing Quantify software. For Quantify system requirement information, please refer to the

More information

VPN: Using WebVPN SSL Client This document outlines the process for using the WebVPN SSL with Internet Explorer and Firefox

VPN: Using WebVPN SSL Client This document outlines the process for using the WebVPN SSL with Internet Explorer and Firefox VPN: Using WebVPN SSL Client This document outlines the process for using the WebVPN SSL with Internet Explorer and Firefox 1. Introduction The WebVPN SSL Client does not require the manual installation

More information

IBM Remote Lab Platform Citrix Setup Guide

IBM Remote Lab Platform Citrix Setup Guide Citrix Setup Guide Version 1.8.2 Trademarks IBM is a registered trademark of International Business Machines Corporation. The following are trademarks of International Business Machines Corporation in

More information

VPN: Using the WebVPN SSL Client

VPN: Using the WebVPN SSL Client IS1504 VPN: Using the WebVPN SSL Client Page 1 of 10 VPN: Using the WebVPN SSL Client This document outlines the process for using the WebVPN SSL client with Internet Explorer and Firefox User Guide IS1504

More information

WHITE PAPER Citrix Secure Gateway Startup Guide

WHITE PAPER Citrix Secure Gateway Startup Guide WHITE PAPER Citrix Secure Gateway Startup Guide www.citrix.com Contents Introduction... 2 What you will need... 2 Preparing the environment for Secure Gateway... 2 Installing a CA using Windows Server

More information

Configuring SonicWALL TSA on Citrix and Terminal Services Servers

Configuring SonicWALL TSA on Citrix and Terminal Services Servers Configuring on Citrix and Terminal Services Servers Document Scope This solutions document describes how to install, configure, and use the SonicWALL Terminal Services Agent (TSA) on a multi-user server,

More information

NetSpective Global Proxy Configuration Guide

NetSpective Global Proxy Configuration Guide NetSpective Global Proxy Configuration Guide Table of Contents NetSpective Global Proxy Deployment... 3 Configuring NetSpective for Global Proxy... 5 Restrict Admin Access... 5 Networking... 6 Apply a

More information

VMware vcenter Support Assistant 5.1.1

VMware vcenter Support Assistant 5.1.1 VMware vcenter.ga September 25, 2013 GA Last updated: September 24, 2013 Check for additions and updates to these release notes. RELEASE NOTES What s in the Release Notes The release notes cover the following

More information

NETASQ SSO Agent Installation and deployment

NETASQ SSO Agent Installation and deployment NETASQ SSO Agent Installation and deployment Document version: 1.3 Reference: naentno_sso_agent Page 1 / 20 Copyright NETASQ 2013 General information 3 Principle 3 Requirements 3 Active Directory user

More information

Setting Up Scan to SMB on TaskALFA series MFP s.

Setting Up Scan to SMB on TaskALFA series MFP s. Setting Up Scan to SMB on TaskALFA series MFP s. There are three steps necessary to set up a new Scan to SMB function button on the TaskALFA series color MFP. 1. A folder must be created on the PC and

More information

Contents. Before You Install... 3. Server Installation... 5. Configuring Print Audit Secure... 10

Contents. Before You Install... 3. Server Installation... 5. Configuring Print Audit Secure... 10 Installation Guide Contents Before You Install... 3 Server Installation... 5 Configuring Print Audit Secure... 10 Configuring Print Audit Secure to use with Print Audit 6... 15 Licensing Print Audit Secure...

More information

Introduction to Mobile Access Gateway Installation

Introduction to Mobile Access Gateway Installation Introduction to Mobile Access Gateway Installation This document describes the installation process for the Mobile Access Gateway (MAG), which is an enterprise integration component that provides a secure

More information

FTP, IIS, and Firewall Reference and Troubleshooting

FTP, IIS, and Firewall Reference and Troubleshooting FTP, IIS, and Firewall Reference and Troubleshooting Although Cisco VXC Manager automatically installs and configures everything you need for use with respect to FTP, IIS, and the Windows Firewall, the

More information

Docufide Client Installation Guide for Windows

Docufide Client Installation Guide for Windows Docufide Client Installation Guide for Windows This document describes the installation and operation of the Docufide Client application at the sending school installation site. The intended audience is

More information

Exchange 2010. Outlook Profile/POP/IMAP/SMTP Setup Guide

Exchange 2010. Outlook Profile/POP/IMAP/SMTP Setup Guide Exchange 2010 Outlook Profile/POP/IMAP/SMTP Setup Guide September, 2013 Exchange 2010 Outlook Profile/POP/IMAP/SMTP Setup Guide i Contents Exchange 2010 Outlook Profile Configuration... 1 Outlook Profile

More information

Secure Web Appliance. SSL Intercept

Secure Web Appliance. SSL Intercept Secure Web Appliance SSL Intercept Table of Contents 1. Introduction... 1 1.1. About CYAN Secure Web Appliance... 1 1.2. About SSL Intercept... 1 1.3. About this Manual... 1 1.3.1. Document Conventions...

More information

Installation and Troubleshooting Guide for SSL-VPN CONNECTIONS Access

Installation and Troubleshooting Guide for SSL-VPN CONNECTIONS Access Installation and Troubleshooting Guide for SSL-VPN CONNECTIONS Access Version 1 Revised 11/29/2007 Table of Contents Java Installation:...4 Browser Configuration:...4 Citrix Client Installation:...8 Attempting

More information

Outlook Profile Setup Guide Exchange 2010 Quick Start and Detailed Instructions

Outlook Profile Setup Guide Exchange 2010 Quick Start and Detailed Instructions HOSTING Administrator Control Panel / Quick Reference Guide Page 1 of 9 Outlook Profile Setup Guide Exchange 2010 Quick Start and Detailed Instructions Exchange 2010 Outlook Profile Setup Page 2 of 9 Exchange

More information

Aspera Connect User Guide

Aspera Connect User Guide Aspera Connect User Guide Windows XP/2003/Vista/2008/7 Browser: Firefox 2+, IE 6+ Version 2.3.1 Chapter 1 Chapter 2 Introduction Setting Up 2.1 Installation 2.2 Configure the Network Environment 2.3 Connect

More information

MultiSite Manager. Setup Guide

MultiSite Manager. Setup Guide MultiSite Manager Setup Guide Contents 1. Introduction... 2 How MultiSite Manager works... 2 How MultiSite Manager is implemented... 2 2. MultiSite Manager requirements... 3 Operating System requirements...

More information

Download and Launch Instructions for WLC Client App Program

Download and Launch Instructions for WLC Client App Program Download and Launch Instructions for WLC Client App Program Version 1.0 Contents Introduction... 1 Windows 7, IE9... 2 Windows 7 or XP, IE8... 3 Windows 7 or XP, Firefox... 4 Windows 7, Google Chrome...

More information

HRC Advanced Citrix Troubleshooting Guide. Remove all Citrix Instances from the Registry

HRC Advanced Citrix Troubleshooting Guide. Remove all Citrix Instances from the Registry HRC Advanced Citrix Troubleshooting Guide Advanced Troubleshooting procedures: 1. Add https://mobile.hrc.army.mil to Internet Explorer s trusted sites list. Click on Tools Internet Options Security. Click

More information

Instructions for Accessing the Hodges University Virtual Lab

Instructions for Accessing the Hodges University Virtual Lab Instructions for Accessing the Hodges University Virtual Lab Table of Contents Adding the VLAB as a Trusted Site... 3 Accessing the VLAB using Windows 8... 5 Using Internet Explorer and Windows 8 to Access

More information

MultiSite Manager. Setup Guide

MultiSite Manager. Setup Guide MultiSite Manager Setup Guide Contents 1. Introduction... 2 How MultiSite Manager works... 2 How MultiSite Manager is implemented... 2 2. MultiSite Manager requirements... 3 Operating System requirements...

More information

Astaro Security Gateway V8. Remote Access via SSL Configuring ASG and Client

Astaro Security Gateway V8. Remote Access via SSL Configuring ASG and Client Astaro Security Gateway V8 Remote Access via SSL Configuring ASG and Client 1. Introduction This guide contains complementary information on the Administration Guide and the Online Help. If you are not

More information

Configuring SSL VPN on the Cisco ISA500 Security Appliance

Configuring SSL VPN on the Cisco ISA500 Security Appliance Application Note Configuring SSL VPN on the Cisco ISA500 Security Appliance This application note describes how to configure SSL VPN on the Cisco ISA500 security appliance. This document includes these

More information

MED ACCESS USER INSTRUCTIONS FOR INSTALLING THE CITRIX RECEIVER FOR ACCESS TO ALBERTA NETCARE VIA PLB

MED ACCESS USER INSTRUCTIONS FOR INSTALLING THE CITRIX RECEIVER FOR ACCESS TO ALBERTA NETCARE VIA PLB MED ACCESS USER INSTRUCTIONS FOR INSTALLING THE CITRIX RECEIVER FOR ACCESS TO ALBERTA NETCARE VIA PLB Last Updated: February 18, 2012. Med Access Support Alberta Netcare Portal Support Alberta Health Services

More information

Guide to add https://bbmy.ocbc.com as trusted site in Java 7 Update 71. Version of 23 OCBC Bank. All Rights Reserved

Guide to add https://bbmy.ocbc.com as trusted site in Java 7 Update 71. Version of 23 OCBC Bank. All Rights Reserved Velocity@ocbc Guide to add https://bbmy.ocbc.com as trusted site in Java 7 Update 71 Version 1.0 141014 1 of 23 Contents Java 7 Update 71 (difficulty logging into Velocity@ocbc)... 3 Uninstall Java Prior

More information

Virtual Data Centre. User Guide

Virtual Data Centre. User Guide Virtual Data Centre User Guide 2 P age Table of Contents Getting Started with vcloud Director... 8 1. Understanding vcloud Director... 8 2. Log In to the Web Console... 9 3. Using vcloud Director... 10

More information

Configuration Guide BES12. Version 12.3

Configuration Guide BES12. Version 12.3 Configuration Guide BES12 Version 12.3 Published: 2016-01-19 SWD-20160119132230232 Contents About this guide... 7 Getting started... 8 Configuring BES12 for the first time...8 Configuration tasks for managing

More information

OneLogin Integration User Guide

OneLogin Integration User Guide OneLogin Integration User Guide Table of Contents OneLogin Account Setup... 2 Create Account with OneLogin... 2 Setup Application with OneLogin... 2 Setup Required in OneLogin: SSO and AD Connector...

More information

Installation and Setup Guide

Installation and Setup Guide Installation and Setup Guide Contents 1. Introduction... 1 2. Before You Install... 3 3. Server Installation... 6 4. Configuring Print Audit Secure... 11 5. Licensing... 16 6. Printer Manager... 17 7.

More information

Velocity Web Services Client 1.0 Installation Guide and Release Notes

Velocity Web Services Client 1.0 Installation Guide and Release Notes Velocity Web Services Client 1.0 Installation Guide and Release Notes Copyright 2014-2015, Identiv. Last updated June 24, 2015. Overview This document provides the only information about version 1.0 of

More information

NSi Mobile Installation Guide. Version 6.2

NSi Mobile Installation Guide. Version 6.2 NSi Mobile Installation Guide Version 6.2 Revision History Version Date 1.0 October 2, 2012 2.0 September 18, 2013 2 CONTENTS TABLE OF CONTENTS PREFACE... 5 Purpose of this Document... 5 Version Compatibility...

More information

Installation Guide for Pulse on Windows Server 2008R2

Installation Guide for Pulse on Windows Server 2008R2 MadCap Software Installation Guide for Pulse on Windows Server 2008R2 Pulse Copyright 2014 MadCap Software. All rights reserved. Information in this document is subject to change without notice. The software

More information

isupplier PORTAL ACCESS SYSTEM REQUIREMENTS

isupplier PORTAL ACCESS SYSTEM REQUIREMENTS TABLE OF CONTENTS Recommended Browsers for isupplier Portal Recommended Microsoft Internet Explorer Browser Settings (MSIE) Recommended Firefox Browser Settings Recommended Safari Browser Settings SYSTEM

More information

VPN User Guide. For Mac

VPN User Guide. For Mac VPN User Guide For Mac System Requirements Operating System: Mac OSX. Internet Browser: Safari (Firefox and Google Chrome are NOT currently supported). Disclaimer Your computer must have the system requirements

More information

Citrix Access on SonicWALL SSL VPN

Citrix Access on SonicWALL SSL VPN Citrix Access on SonicWALL SSL VPN Document Scope This document describes how to configure and use Citrix bookmarks to access Citrix through SonicWALL SSL VPN 5.0. It also includes information about configuring

More information

SSL... 2 2.1. 3 2.2. 2.2.1. 2.2.2. SSL VPN

SSL... 2 2.1. 3 2.2. 2.2.1. 2.2.2. SSL VPN 1. Introduction... 2 2. Remote Access via SSL... 2 2.1. Configuration of the Astaro Security Gateway... 3 2.2. Configuration of the Remote Client...10 2.2.1. Astaro User Portal: Getting Software and Certificates...10

More information

Kaseya Server Instal ation User Guide June 6, 2008

Kaseya Server Instal ation User Guide June 6, 2008 Kaseya Server Installation User Guide June 6, 2008 About Kaseya Kaseya is a global provider of IT automation software for IT Solution Providers and Public and Private Sector IT organizations. Kaseya's

More information

Installation Guide for Pulse on Windows Server 2012

Installation Guide for Pulse on Windows Server 2012 MadCap Software Installation Guide for Pulse on Windows Server 2012 Pulse Copyright 2014 MadCap Software. All rights reserved. Information in this document is subject to change without notice. The software

More information

Configuring Global Protect SSL VPN with a user-defined port

Configuring Global Protect SSL VPN with a user-defined port Configuring Global Protect SSL VPN with a user-defined port Version 1.0 PAN-OS 5.0.1 Johan Loos johan@accessdenied.be Global Protect SSL VPN Overview This document gives you an overview on how to configure

More information

App Orchestration 2.5

App Orchestration 2.5 Configuring NetScaler 10.5 Load Balancing with StoreFront 2.5.2 and NetScaler Gateway for Prepared by: James Richards Last Updated: August 20, 2014 Contents Introduction... 3 Configure the NetScaler load

More information

How to Configure NetScaler Gateway 10.5 to use with StoreFront 2.6 and XenDesktop 7.6.

How to Configure NetScaler Gateway 10.5 to use with StoreFront 2.6 and XenDesktop 7.6. How to Configure NetScaler Gateway 10.5 to use with StoreFront 2.6 and XenDesktop 7.6. Introduction The purpose of this document is to record the steps required to configure a NetScaler Gateway for use

More information

FlexSim LAN License Server

FlexSim LAN License Server FlexSim LAN License Server Installation Instructions Rev. 20150318 Table of Contents Introduction... 2 Using lmtools... 2 1. Download the installation files... 3 2. Install the license server... 4 3. Connecting

More information

Reference and Troubleshooting: FTP, IIS, and Firewall Information

Reference and Troubleshooting: FTP, IIS, and Firewall Information APPENDIXC Reference and Troubleshooting: FTP, IIS, and Firewall Information Although Cisco VXC Manager automatically installs and configures everything you need for use with respect to FTP, IIS, and the

More information

Getting Started Guide

Getting Started Guide Getting Started Guide CensorNet Professional Copyright CensorNet Limited, 2007-2011 This document is designed to provide information about the first time configuration and testing of the CensorNet Professional

More information

Welcome to the TransPerfect Translations Secure File Transfer Website What is Secure FTP?

Welcome to the TransPerfect Translations Secure File Transfer Website What is Secure FTP? Welcome to the TransPerfect Translations Secure File Transfer Website What is Secure FTP? SFTP (Secure File Transfer Protocol) is an added layer of security provided to our clients. SFTP requires an encrypted

More information

Blue Coat Security First Steps Solution for Integrating Authentication

Blue Coat Security First Steps Solution for Integrating Authentication Solution for Integrating Authentication using IWA Direct SGOS 6.5 Third Party Copyright Notices 2014 Blue Coat Systems, Inc. All rights reserved. BLUE COAT, PROXYSG, PACKETSHAPER, CACHEFLOW, INTELLIGENCECENTER,

More information

How to configure your Windows PC post migrating to Microsoft Office 365

How to configure your Windows PC post migrating to Microsoft Office 365 How to configure your Windows PC post migrating to Microsoft Office 365 1 Contents Purpose... 3 Document Support Boundaries... 3 Examples used in this document... 4 Several different Microsoft Office 365

More information

Guide to add https://bbmy.ocbc.com as trusted site in Java 7 Update 55. Version of 21 OCBC Bank. All Rights Reserved

Guide to add https://bbmy.ocbc.com as trusted site in Java 7 Update 55. Version of 21 OCBC Bank. All Rights Reserved Velocity@ocbc Guide to add https://bbmy.ocbc.com as trusted site in Java 7 Update 55 Version 1.0 160414 1 of 21 Contents Java 7 Update 55 (difficulty logging into Velocity@ocbc)... 3 Uninstall Java Prior

More information

USG40HE Content Filter Customization

USG40HE Content Filter Customization USG40HE Content Filter Customization This guide is designed to help with the setup of the ZyWALL s content filtering feature. Supported Devices USG40HE Firmware version 4.10(AALA.0) or later Overview Content

More information

escan SBS 2008 Installation Guide

escan SBS 2008 Installation Guide escan SBS 2008 Installation Guide Following things are required before starting the installation 1. On SBS 2008 server make sure you deinstall One Care before proceeding with installation of escan. 2.

More information

Configuration Guide BES12. Version 12.2

Configuration Guide BES12. Version 12.2 Configuration Guide BES12 Version 12.2 Published: 2015-07-07 SWD-20150630131852557 Contents About this guide... 8 Getting started... 9 Administrator permissions you need to configure BES12... 9 Obtaining

More information

Step-by-Step Setup Guide Wireless File Transmitter FTP Mode

Step-by-Step Setup Guide Wireless File Transmitter FTP Mode EOS Step-by-Step Setup Guide Wireless File Transmitter FTP Mode Ad Hoc Setup Windows XP 2012 Canon U.S.A., Inc. All Rights Reserved. Reproduction in whole or in part without permission is prohibited. 1

More information

Millbeck Communications. Secure Remote Access Service. Internet VPN Access to N3. VPN Client Set Up Guide Version 6.0

Millbeck Communications. Secure Remote Access Service. Internet VPN Access to N3. VPN Client Set Up Guide Version 6.0 Millbeck Communications Secure Remote Access Service Internet VPN Access to N3 VPN Client Set Up Guide Version 6.0 COPYRIGHT NOTICE Copyright 2013 Millbeck Communications Ltd. All Rights Reserved. Introduction

More information

Wavecrest Certificate

Wavecrest Certificate Wavecrest InstallationGuide Wavecrest Certificate www.wavecrest.net Copyright Copyright 1996-2015, Wavecrest Computing, Inc. All rights reserved. Use of this product and this manual is subject to license.

More information

VPN User Guide. For PC

VPN User Guide. For PC VPN User Guide For PC System Requirements Operating System: Windows XP, Windows Vista, or Windows 7. (Windows 8 is not officially supported, but does work for some users.) Internet Browser: Internet Explorer

More information

WhatsUp Gold v16.1 Installation and Configuration Guide

WhatsUp Gold v16.1 Installation and Configuration Guide WhatsUp Gold v16.1 Installation and Configuration Guide Contents Installing and Configuring Ipswitch WhatsUp Gold v16.1 using WhatsUp Setup Installing WhatsUp Gold using WhatsUp Setup... 1 Security guidelines

More information

Kerio VPN Client. User Guide. Kerio Technologies

Kerio VPN Client. User Guide. Kerio Technologies Kerio VPN Client User Guide Kerio Technologies 2011 Kerio Technologies s.r.o. All rights reserved. This guide provides detailed description on Kerio VPN Client, version 7.1 for Windows. All additional

More information

Test Case 3 Active Directory Integration

Test Case 3 Active Directory Integration April 12, 2010 Author: Audience: Joe Lowry and SWAT Team Evaluator Test Case 3 Active Directory Integration The following steps will guide you through the process of directory integration. The goal of

More information

Configuration Guide. BES12 Cloud

Configuration Guide. BES12 Cloud Configuration Guide BES12 Cloud Published: 2016-04-08 SWD-20160408113328879 Contents About this guide... 6 Getting started... 7 Configuring BES12 for the first time...7 Administrator permissions you need

More information

Clientless SSL VPN Users

Clientless SSL VPN Users Manage Passwords, page 1 Username and Password Requirements, page 3 Communicate Security Tips, page 3 Configure Remote Systems to Use Clientless SSL VPN Features, page 3 Manage Passwords Optionally, you

More information

DESLock+ Basic Setup Guide Version 1.20, rev: June 9th 2014

DESLock+ Basic Setup Guide Version 1.20, rev: June 9th 2014 DESLock+ Basic Setup Guide Version 1.20, rev: June 9th 2014 Contents Overview... 2 System requirements:... 2 Before installing... 3 Download and installation... 3 Configure DESLock+ Enterprise Server...

More information

How to Configure Outlook 2010 E-mail Client for Exchange

How to Configure Outlook 2010 E-mail Client for Exchange LAUSD IT Help Desk How to Configure Outlook 2010 E-mail Client for Exchange (03/04/2012) LAUSD IT Help Desk 333 S. Beaudry Ave. 9 th Floor Phone 213.241.5200 Table of Contents Configure Outlook 2010 for

More information

CHECK POINT MOBILE ACCESS VPN

CHECK POINT MOBILE ACCESS VPN Updated 1/14/2014 CHECK POINT MOBILE ACCESS VPN SUMMARY Mobile Access is an SSL VPN service by Check Point. A VPN allows remote access to internally hosted services and applications using a web browser.

More information

User s Guide for OpenERP Microsoft Outlook Free Plug-in 1.0 By Axelor http://www.axelor.com

User s Guide for OpenERP Microsoft Outlook Free Plug-in 1.0 By Axelor http://www.axelor.com User s Guide for OpenERP Microsoft Outlook Free Plug-in 1.0 By Axelor http://www.axelor.com Contents 1. Introduction...3 Outlook Plug-in Free Edition Feature:... 3 Dependencies / Prerequisites... 3 More

More information

Setting up a Virtual Private Network (VPN) connection Windows 8

Setting up a Virtual Private Network (VPN) connection Windows 8 Setting up a Virtual Private Network (VPN) connection Windows 8 A Virtual Private Network (VPN) is best described as a tunnel to MAASnet, the university network. After having configured the VPN connection,

More information

Installing and Configuring vcenter Multi-Hypervisor Manager

Installing and Configuring vcenter Multi-Hypervisor Manager Installing and Configuring vcenter Multi-Hypervisor Manager vcenter Server 5.1 vcenter Multi-Hypervisor Manager 1.1 This document supports the version of each product listed and supports all subsequent

More information

WhatsUp Gold v16.3 Installation and Configuration Guide

WhatsUp Gold v16.3 Installation and Configuration Guide WhatsUp Gold v16.3 Installation and Configuration Guide Contents Installing and Configuring WhatsUp Gold using WhatsUp Setup Installation Overview... 1 Overview... 1 Security considerations... 2 Standard

More information

How to use Mints@Home

How to use Mints@Home How to use Mints@Home Citrix Remote Access gives Mints users the ability to access University Of Cambridge and MINTS resources from any computer, anywhere in the world,. The service requires a high-speed

More information

If you have questions or find errors in the guide, please, contact us under the following e-mail address:

If you have questions or find errors in the guide, please, contact us under the following e-mail address: 1. Introduction... 2 2. Remote Access via PPTP... 2 2.1. Configuration of the Astaro Security Gateway... 3 2.2. Configuration of the Remote Client...10 2.2.1. Astaro User Portal: Getting Configuration

More information

User Guide. Cloud Gateway Software Device

User Guide. Cloud Gateway Software Device User Guide Cloud Gateway Software Device This document is designed to provide information about the first time configuration and administrator use of the Cloud Gateway (web filtering device software).

More information

MobileStatus Server Installation and Configuration Guide

MobileStatus Server Installation and Configuration Guide MobileStatus Server Installation and Configuration Guide Guide to installing and configuring the MobileStatus Server for Ventelo Mobilstatus Version 1.2 June 2010 www.blueposition.com All company names,

More information

Contents Overview of RD Web Access... 2. What is RD Web Access?... 2 What are the benefits of RD Web Access versus thin client?...

Contents Overview of RD Web Access... 2. What is RD Web Access?... 2 What are the benefits of RD Web Access versus thin client?... Purpose & Scope The purpose of this document is to provide business advantages, system administrat installation, and end-user access procedures f the use of Remote Desktop (RD) Web Access f Instrument

More information

Sharp Remote Device Manager (SRDM) Server Software Setup Guide

Sharp Remote Device Manager (SRDM) Server Software Setup Guide Sharp Remote Device Manager (SRDM) Server Software Setup Guide This Guide explains how to install the software which is required in order to use Sharp Remote Device Manager (SRDM). SRDM is a web-based

More information

Configuration Guide BES12. Version 12.1

Configuration Guide BES12. Version 12.1 Configuration Guide BES12 Version 12.1 Published: 2015-04-22 SWD-20150422113638568 Contents Introduction... 7 About this guide...7 What is BES12?...7 Key features of BES12... 8 Product documentation...

More information

Using ipass Secure Anywhere. Secure Remote Access for Hallmark Independent Retailers

Using ipass Secure Anywhere. Secure Remote Access for Hallmark Independent Retailers Secure Remote Access for Hallmark Independent Retailers ipass Inc. Managed Network Services 125 Technology Drive, Suite 100 Irvine, CA 92618 USA www.ipass.com +1 949-681-5076 +1 949-681-5114 fx TABLE OF

More information

Email client configuration guide. Business Email

Email client configuration guide. Business Email Email client configuration guide Business Email August 2013 Contents 1. Mac Email Clients 1.1 Downloading Microsoft Outlook (Professional Plan Users) 1.2 Configuring Microsoft Outlook (Full Exchange Server

More information

Infinity Web Viewer Reference Guide

Infinity Web Viewer Reference Guide Infinity Web Viewer Reference Guide Table of Contents Overview... 1 Security Considerations... 1 System Setup... 1 Infinity Configuration... 1 Workstation Prerequisites... 2 Configuring Internet Security...

More information

F-Secure Messaging Security Gateway. Deployment Guide

F-Secure Messaging Security Gateway. Deployment Guide F-Secure Messaging Security Gateway Deployment Guide TOC F-Secure Messaging Security Gateway Contents Chapter 1: Deploying F-Secure Messaging Security Gateway...3 1.1 The typical product deployment model...4

More information

Remote Access Enhancements

Remote Access Enhancements Remote Access Enhancements Citrix/Epic Set-up Instructions Provided By: Akron Children s IT Department Date: 7/11/2012 Version: v6 2012 Children s Hospital Medical Center of Akron Table of Contents 1.

More information

Access to Webmail services via a Non Trust Computer

Access to Webmail services via a Non Trust Computer Access to Webmail services via a Non Trust Computer Aintree Outlook Web Access has been provided via the AppGate SSL Portal, this service can be accessed from any computer on the Internet. Two factor SMS

More information

Citrix Client Installation

Citrix Client Installation Citrix Client Installation A guide to installing and using the Citrix Client for applications hosted by the Maricopa County Education Service Agency. For MCESA Internal IVEE Users Installation of the Citrix

More information

DameWare Server. Administrator Guide

DameWare Server. Administrator Guide DameWare Server Administrator Guide About DameWare Contact Information Team Contact Information Sales 1.866.270.1449 General Support Technical Support Customer Service User Forums http://www.dameware.com/customers.aspx

More information

Aventail Connect Client with Smart Tunneling

Aventail Connect Client with Smart Tunneling Aventail Connect Client with Smart Tunneling User s Guide Windows v8.7.0 1996-2006 Aventail Corporation. All rights reserved. Aventail, Aventail Cache Control, Aventail Connect, Aventail Connect Mobile,

More information

Citrix Access Gateway Plug-in for Windows User Guide

Citrix Access Gateway Plug-in for Windows User Guide Citrix Access Gateway Plug-in for Windows User Guide Access Gateway 9.2, Enterprise Edition Copyright and Trademark Notice Use of the product documented in this guide is subject to your prior acceptance

More information

Quick Start Guide. Cerberus FTP is distributed in Canada through C&C Software. Visit us today at www.ccsoftware.ca!

Quick Start Guide. Cerberus FTP is distributed in Canada through C&C Software. Visit us today at www.ccsoftware.ca! Quick Start Guide Cerberus FTP is distributed in Canada through C&C Software. Visit us today at www.ccsoftware.ca! How to Setup a File Server with Cerberus FTP Server FTP and SSH SFTP are application protocols

More information

Recommended Browser Setting for MySBU Portal

Recommended Browser Setting for MySBU Portal The MySBU portal is built using Microsoft s SharePoint technology framework, therefore, for the best viewing experience, Southwest Baptist University recommends the use of Microsoft s Internet Explorer,

More information

Preparing for GO!Enterprise MDM On-Demand Service

Preparing for GO!Enterprise MDM On-Demand Service Preparing for GO!Enterprise MDM On-Demand Service This guide provides information on...... An overview of GO!Enterprise MDM... Preparing your environment for GO!Enterprise MDM On-Demand... Firewall rules

More information