Pro Website. Development. and Operations. Streamlining DevOps for Large-Scale Websites. Matthew Sacks. Apress"

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1 Pro Website Development and Operations Streamlining DevOps for Large-Scale Websites Matthew Sacks Apress"

2 Contents Foreword About the Author About the Technical Reviewer Acknowledgments xi xiii xv xvii Chapter 1: DevOps Principles for Successful Web Sites 1 A Closer Look at WebDevOps 2 Bridging the Gap 5 Taking Output to the Next Level 7 Advancing Collaboration 7 Dealing with Change 9 Looking Ahead 10 Insight from the Pros 11 DevOps from a Software Engineer's Perspective 11 DevOps from an Operations Engineer's Perspective 13 Summary 14 Chapter 2: Aligning Engineering and Business Operations 15 Creating Symmetry for Engineering and Business 15 Understanding Developer Culture 16 Cataloguing Expertise 17 Talent and Motivation 17 What a Healthy Relationship Between Business and IT Looks Like 18 Business Understands Technical Capabilities 18 Engineering Has a Vested Interest in Seeing the Business Succeed 19

3 vd CONTENTS Achieving Understanding between Business and IT 19 Business Management Involves IT in Decision-Making Processes 19 Common Vocabulary Through Better Tools 20 Effectively Meeting Deadlines 20 Letting Steam out of the Pressure Cooker 21 Greater Sense of Empowerment on the Business Side 21 The Enemy Within 21 Know the Lay of the Land 22 Making Suggestions to Executives Can Be Difficult 22 Override 23 Improving Communication Between Business and Engineering 24 Define and Execute 24 Full Circle 24 Summary 25 Chapter 3: Web Testing Practices 27 Web Testing Practices 28 Maximum-Capacity Testing 29 Sustained Load Testing 29 Behavior Driven Development 30 Automating Web Testing with Santiago Suarez Ordonez 32 Security as a Testing Practice 33 Deciding Where to Test 33 Metrics Meets Testing: Deciding What to Test 34 Business Metrics for Websites 34 Web Application Performance Metrics 36 Putting Application-Performance Metric Monitoring into Practice with Metric Profiles 37 Testing the Individual Components of the Stack for Rapid Troubleshooting 39

4 CONTENTS» Keeping Historical Performance Data on a Tier-by-Tier Basis 40 Summary 42 Chapter 4: Designing Intelligent Documentation 45 The Unseen Benefits of Documentation 45 Documentation Roadblocks 46 Scenario 1: There's Not Enough Time 47 Solution: Build Documentation into the Success Criteria and Share the Responsibility of Documenting 47 Benefit: Accountability 48 Scenario 2: There's Only Technical Documentation 48 Solution: Targeting Documentation for Your Audience 48 Benefit: Strengthening Bonds between Disparate Teams 49 Scenario 3: Documentation Quickly Becomes Outdated 49 Solution: Notify Engineers to Update Documentation 49 Benefit: Documentation Is Integrated into Regular Activities 50 Document Types and Templates 50 API Specifications and References 51 Getting Started Guides 52 Use Case Documentation 54 User Interaction Workflows 54 Architecture Diagrams 56 Infrastructure Design Document 58 Automating Documentation 58 Summary 60 Chapter 5: Automating Infrastructure and Application Provisioning 61 Reviewing the Web Stack 61 Automation Breeds Consistent Web Environments 62 Calculate Automation Efforts before Automating 63

5 CONTENTS Choosing an Automation Process 64 Buy or Build? 65 A Scenario for Automation 67 Reduce Complexity 69 Selecting Configuration Management and Provisioning Framework 69 Auditing Infrastructure 70 Automating Deployments Using Configuration Management Systems 71 Summary 72 Chapter 6: Production Launches 73 Understanding the Process 73 Conceptual Development of a Website: Concepting 74 The Foundational Questions of Concepting 74 Cost/BenefitAnalysis 75 Special Projects Team 76 Marketing 77 Design Elements of a Launch 77 Inspiration and Vision 79 Building 79 When Things Don't Go According to Plan 79 Research and Development Websites 80 Testing 80 End User Testing 81 Performance Testing 81 Code Analysis 83 Production Testing 83 Security Testing 84 Stress Testing with Load 85 Prelaunch 86

6 CONTENTS The Dark Side of Launching: Common Pitfalls with Personnel 87 Lack of Recognition 87 Lack of Staff 87 Lack of Sleep 88 Successful Launches: Preventing Burnout 89 Dedicated Teams 89 Rotation of Special Projects Teams 89 Planning for the Worst 89 Keeping People Energized During a Production Launch 90 Success Metrics 90 Making a Launch a Success 91 Summary 91 Chapter 7: Mobile Web Integration 93 Different Devices, Different Experiences 93 Mobile Web Limitations and User Expectations 94 User Impatience 94 High Latency 94 Understanding Usage Patterns 95 Native vs. Mobile Web 97 Building a Consistent Experience 97 Conversion 98 Using a Native App for Integration 99 Integration via an API 99 Tracking API Usage 100 Summary 101 Index 103

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