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1 Organizational Integration of Enterprise Systems and Resources: Advancements and Applications Joao Varajao University of Tras-os-Montes e Alto Douro, Portugal Maria Manuela Cruz-Cunha Polytechnic Institute ofcavado and Ave, Portugal Antonio Trigo Polytechnic Institute of Coimbra, Portugal i! SCIENCE

2 Table of Contents < /JAA. Preface xvii Acknowledgment :.. xxiv Chapter 1 An Enterprise Architecture Approach for Designing an Integrated Wood Supply Management System 1 A. F. Marques, Centre for Forest Studies, Instituto Superior de Agronomic/, Technical University of Lisbon, Portugal, & INESC TEC, Portugal J. G. Borges, Centre for Forest Studies, Instituto Superior de Agronomia, Technical University of Lisbon, Portugal P. M. Sousa, 1ST, Technical University of Lisbon, Portugal M. Fonseca, Link Consulting, Portugal J. Goncalves, Europac Group, Viana do Castelo, Portugal J. Oliveira, Floresta Atldntica - SGFII, S.A., Portugal Chapter 2 Governance, Sociotechnical Systems and Knowledge Society: Challenges and Reflections 22 Antonio J. Balloni, Center for Information Technology Renato Archer, Brazil Paulo Henrique de Souza Bermejo, Federal University oflavras, Brazil Jeanne Holm, NASA/Jet Propulsion Laboratory, California Institute of Technology, USA Adriano O. Tonelli, Federal University oflavras, Brazil Chapter 3 In Search of a Star Trek Affective State 42 Jonatan Jelen, Parsons The New School for Design, USA Billy Brocato, Sam Houston State University, USA Thomas Schmidt, University of Phoenix, USA Stuart Gold, Walden University, USA Chapter 4 The Role of Social Networks in Distributed Informal Information Systems for Innovation 60 Vasco Vasconcelos, EGP- University of Porto Business School, Portugal Pedro Campos, LIAAD - INESC TEQFEP and University of Porto Business School, Portugal

3 Chapter 5 Adaptive Learning Cycle to Improve the Competence-Building for Enterprise Systems in Higher Education 76 Dirk Peters, Carl von Ossietzky Universitdt Oldenburg, Germany Liane Haak, Carl von Ossietzky Universitdt Oldenburg, Germany Jorge Marx Gomez, Carl von Ossietzky Universitdt Oldenburg, Germany Chapter 6 Organization Identity: The Business Model :...?. 100 Carlos Pdscoa, Air Force Academy, Portugal & Instituto Superior Tecnico, Technical University of Lisbon, Portugal Pedro Leal, Air Force Academy,^Portugal Jose Tribolet, Instituto Superior Tecnico, Technical University of Lisbon, Portugal & CODE - Center for Organizational Design & Engineering, INOV, Portugal Chapter 7 The Use of Experts Panels in ERPCost Estimation Research 117 Ahmed Elragal, German University in Cairo, Egypt Moutaz Haddara, University ofagder, Norway Chapter 8 Evaluating the Success of ERP Systems' Implementation: A Study About Portugal 131 Ricardo Almeida, Faculdade de Engenharia da Universidade do Porto, Portugal Miguel Nuno de Oliveira Teixeira, Universidade Trds-os-Montes e Alto Douro, Portugal Chapter 9 Two Case Studies on RFID Initiatives: Testing the Impact of IT Infrastructure Integration and Supply Chain Process Integration 149 Rebecca Angeles, University of New Brunswick Fredericton, Canada Chapter 10 EX-ANTE and EX-POST Model Applied to the Portuguese Air Force Flying Regime 164 Carlos Pdscoa, Air Force Academy, Portugal & Instituto Superior Tecnico, Technical University of Lisbon, Portugal Antonio Alves, Air Force Academy, Portugal Jose Tribolet, Instituto Superior Tecnico, Technical University of Lisbon, Portugal & CODE - Center for Organizational Design & Engineering, INOV, Portugal Chapter 11 A New Dynamic Framework for Managing ERP Development and Enterprise Strategy 182 Ben Clegg, Aston University, UK Yi Wan, Aston University, UK

4 Chapter 12 Electronic Procurement: The Supplier Perspective 213 Paulo Andrade, ISCTE - Instituto Universitdrio de Lisboa, Portugal Brdulio Alturas, ISCTE - Instituto Universitdrio de Lisboa, Portugal Tiago Oliveira, ISEGI, Universidade Nova de Lisboa, Portugal Chapter 13 End-user Attitude in ERP Post-Implementation: A Study in a Multinational Enterprise 233 Tiago Almeida, University ofaveiro, Portugal 4 ' Leonor Teixeira, GOVCOPP - University ofaveiro, Portugal, & IEETA, Portugal Carlos Ferreira, University ofaveiro, Portugal, & CIO - University of Lisbon, Portugal Chapter 14 An Approach for Recovering the Connections between Business Process and Software System 250 Lerina Aversano, University of Sannio, Italy Fiammetta Marulli, University of Sannio, Italy Maria Tortorella, University of Sannio, Italy Chapter 15 Inventory Management, a Decision Support Framework to Improve Operational Performance 268 Jan van den Berg, Delft University of Technology, The Netherlands Guido van Heck, Accenture Consulting, The Netherlands Mohsen Davarynejad, Delft University of Technology, The Netherlands Ron van Duin, Delft University of Technology, The Netherlands Chapter 16 Automation of the Approval and Control Process of Documents 289 Rui Pedro Figueiredo Marques, ALGORITMI, Universidade do Minho, Portugal Henrique Manuel Dinis dos Santos, Universidade do Minho, Portugal Carlos Alberto Lourenco dos Santos, Universidade de Aveiro, Portugal Chapter 17 Vector Consensus Model 303 Jose M. Monguet, Universitat Politecnica de Catalunya, Spain Alfredo Gutierrez, Universitat Politecnica de Catalunya, Spain Marco Ferruzca, Autonomous Metropolitan University, Spain Yadira Alatriste, Universitat Politecnica de Catalunya, Spain Claudia Martinez, Universitat Politecnica de Catalunya, Spain Carlos Cordoba, Universitat Politecnica de Catalunya, Spain Joaquin Fernandez, Universitat Politecnica de Catalunya, Spain Teresa Sanguino, Universitat Politecnica de Catalunya, Spain JoseAguild, Universitat Politecnica de Catalunya, Spain, Miguel Ramirez, Universitat Politecnica de Catalunya, Spain

5 Chapter 18 Efficient Alternatives in the Adoption of Software for Public Companies 318 Carmen de Pablos Heredero, Universidad Rey Juan Carlos, Spain David Lopez Berzosa, Instituto de Empresa Business School, Spain Chapter 19 IT Governance State of Art in the Colombian Health Sector Enterprises 332 Andrea Herrera, University of Los Andes, Colombia Olga Lucia Giraldo, University of Los Andes, Colombia Chapter 20 Enterprise Tomography Driven Root-Cause-Analysis and Integration Lifecycle Management of Federated ERP in Green Clouds. 354 Jan Aalmink, Carl von Ossietzky Universitdt Oldenburg, Germany Jorge Marx Gomez, Carl von Ossietzky Universitdt Oldenburg, Germany Chapter 21 Corporate Governance of IT in Spanish Family Owned Enterprises 375 Alberto J. Arroyo, ALAMCIA S. L, Spain. Chapter 22 Towards Effective Tourism and People Alignment 384 Luis Ferreira, Polytechnic Institute ofcavado and Ave, Portugal Goran Putnik, University of Minho, Portugal Maria Manuela Cruz-Cunha, Polytechnic Institute ofcavado and Ave, Portugal Helio Castro, University of Minho, Portugal Compilation of References 404 About the Contributors 446 Index 460

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