A semi-annual newsletter keeping you informed on everything Telesystem. Epiphany. Ethernet

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1 C O N N E C T I O N A semi-annual newsletter keeping you informed on everything Telesystem. Epiphany Ethernet

2 Upcoming events ITEXPO The World s Communications Conference and Expo August 27-29, 2013 Mandalay Bay Resort and Casino Conference Center, Las Vegas Interop September 30 October 4, 2013 New York, NY TIA 2013 The Future of the Network October 8-10, 2013 Gaylord National, Washington, D.C Small Business Convention October 24-25, 2013 Kalahari Resort & Convention Center, Sandusky, OH Step Into the Cloud You have probably heard someone mention cloud or cloud services recently, but what really is the cloud and how can it help your business? The cloud uses Internet Protocol to run software applications, data or other services that are stored on hardware not located in your building. This enables companies to decrease software and support costs, simplify IT demands and make improvements in business continuity. With cloud services you can scale up or down paying only for what you use, so you can rapidly respond to changes in supply and demand. Telesystem has developed a wide-range of solutions that offer flexibility for businesses of all sizes. And best of all, can be customized to fit your specific needs. We offer access to services such as, Hosted Microsoft Exchange, Cloud Servers, Cloud Storage and Cloud Security. Recently, Telesystem secured an agreement to be the provider of cloud-based services for Wood County Hospital. Joanne White, Chief Information Officer of Wood County Hospital said, Telesystem s cloud-based services fit the needs of Wood County Hospital perfectly and are designed to scale for our future growth. It enables us to significantly reduce costs associated with capital expenses and infrastructure while allowing our employees to focus on higher value activities. Our cloud servers will play a critical role in preparing Wood County Hospital for the current and future technology challenges facing the healthcare industry. Need a Phone System? Telesystem offers a truly flexible and cost-effective alternative to the complex premise-based phone systems. Our Epiphany Hosted Stations provide you with all the functionality of a PBX system without requiring your business to make a large, upfront capital investment to purchase equipment. That s because the equipment is managed at our hardened facility and the high-quality voice services are delivered over Telesystem s local, private, fiber-based IP network. Give us a call today at one of the numbers listed below or visit our website, to learn how your business can benefit from our cloud services. Through Telesystem s consultative approach, we will walk you through the entire process to help you craft and execute a cloud strategy that strengthens your business. NW Ohio and SE Michigan Sandusky and Erie County Epiphany Hosted Stations is a fully scalable solution that can grow as your business evolves you can add stations and features as needed and have unlimited calling to all your business hosted extensions, regardless of their location. We offer many feature-rich packages at great rates and Telesystem can tailor a phone system to fit your company s specific communication needs. Just call us at either number listed below to learn more or to schedule a demonstration.

3 Proud Partner of the Toledo Mud Hens Since Fifth Third Field opened in 2002, Telesystem has been the exclusive communications provider of the Toledo Mud Hens. Both Telesystem and the Toledo Mud Hens believe that it is vital to support local businesses and are deeply rooted in the community. This year to kick off the 2013 baseball season, Telesystem created a video that highlights our strong partnership and the importance of having a strong local business community. Check out our video by scanning the QR Code or visiting Telesystem.us/mudhens and while you re at a Mud Hens game this season look for our new signage throughout Fifth Third Field. Telesystem Begins Network Upgrade We have begun our network upgrade to achieve % availability for our IP-based services, which will allow for no more than 5.26 minutes of downtime per rolling year. The upgrade will blend the features of modern high performance and high value Ethernet networking, with the proven resiliency of legacy analog-based systems. This will create a network that is capable of delivering IP-based data and VoIP services with an exceptionally high degree of availability and reliability. Our upgrade is well underway and when fully implemented, will offer the following enhancements: Consistently achieve % availability with less than 5.26 minutes of downtime per rolling year. Network redundancy and failover protocols to ensure IP-based data connections and VoIP-based calls remain active. Prepares the network for future multimedia service offerings. At Telesystem we understand that high availability and reliability are absolute requirements for all your major business applications. We are very excited about our upgrade initiative, because no one else has attempted this yet for IP-based services. Being connected 24/7 is vital in order to remain competitive now more than ever, and we have created a state-of-the-art network design that allows our customers to do more. Is your Business Prepared for a Disaster? Today, companies rely on their computer and IT systems for constant, uninterrupted access to key applications and critical data. With the increased dependency on technology infrastructure, is your business prepared if an unplanned event occurs? Disasters can come in all shapes and sizes such as physical break-ins, environmental disasters, hardware failures and accidents caused by human error. Everyday businesses become more complex and interconnected, so even short periods of downtime can result in significant financial loss. As a result, to minimize the repercussions of a disaster, it is vital to have a plan for business continuity and system recovery. Disaster recovery is the process in regaining access and control to operational hardware, software and data to resume mission critical operations after a natural disaster or human induced event. At Telesystem, we will help you identify and prioritize critical business processes and how to effectively manage the risk around them. We will create a strategy that will significantly improve your ability to respond to any business disruption and support your ever-changing needs. Contact us today to learn how we can build continuity and empower your business against potential disasters.

4 Telesystem s Epiphany Hosted Stations Phone Solution Saves Springfield Local Schools Over $120,000 Springfield Local Schools recently decided to replace their premise-based PBX system and provider, opting for Telesystem s feature rich Epiphany Hosted Stations solution. This move will save the district more than $120,000 over the next five years. Benefitting from the savings, the district was able to augment safety and security by installing a phone into each classroom within every school. The Epiphany Hosted Station Phone System is a Hosted IP-PBX/Centrex System that utilizes Session Initiation Protocol (SIP) to deliver the capabilities and functionality typically found in premise-based phone systems. Springfield Schools will receive enhanced features and functionality without the expense of purchasing or maintaining new equipment since the carrier-class feature servers are housed in the Telesystem Network Operations Center. The solution will also combine Telesystem s Metro-Ethernet Network and Springfield s existing IP network to deliver high definition voice service over a private Ethernet connection. Additionally, Telesystem will be installing over 300 hosted station phones throughout the school districts multiple locations. At Springfield Schools we depend on a robust communications infrastructure to ensure the district runs smoothly and to keep our middle school, high school and four elementary schools connected. Families also expect easy access to teachers and personnel, so reliability was an absolute requirement, said Jason Dugan, Director of Technology at Springfield Local Schools. Telesystem exceeded all of our expectations and offered us a comprehensive solution that is flexible, easy to manage and provides significant cost savings. Every dollar we save on our telecommunications services can now be invested in programs that help improve administrative efficiency and educational excellence for our 4,100 students. In addition, Telesystem worked with Springfield Schools to meet their E-Rate Technical Assistance Program requirements. The E-Rate program provides discounts to eligible kindergarten through 12th-grade schools to obtain affordable access to modern telecommunications services. Discounts can range between 20 to 90 percent, depending on the level of poverty and the urban/rural status of the population served. Over the past few months Telesystem has been focused on expanding our product offerings, continuing to increase network reliability and providing high quality commercial services. We are well underway with our network upgrade to achieve % availability for IP-based services, which will allow no more than 5.26 minutes of downtime per rolling year. This network upgrade helps to show the commitment we ve made to ensure the continued success of our customers and deliver a network that is unmatched. from the President Also, we recently launched our full suite of cloud-based services. To deliver these services we ve invested in a world class data center that provides a more reliable and secure environment than most customers can create in their own facilities. Our offerings give your business access to the computing resources necessary to achieve maximum efficiency and productivity, while helping you avoid the costs of purchasing and supporting additional equipment. From a management perspective, we have embarked on a Good to Great journey. Jim Collins New York Times best seller is continually challenging us to improve operations and develop better practices. We are all committed to adapting and growing on our never-ending journey to achieve greatness. Lastly, on behalf of Telesystem, we would like to thank you for being one of our valued customers and allowing us to deliver the confidence that empowers your business. Sincerely, John E. Martin

5 Reduce Capital Expenses. With an Epiphany Hosted Station Phone System, your business can have the full features and functionality of a PBX system without the need to purchase or maintain any high-cost phone equipment. Whether you need 10 or 10,000 Hosted Stations, we will deliver high-quality voice services over Telesystem s local, private, fiber-based IP network. Epiphany allows you to customize your communication preferences. Affordable - No need to buy a large phone system - Hosted Stations fit into any budget. Integrates with Microsoft Outlook,Internet Explorer and Firefox. Mobility: Can t make it to work? Just log in and forward your calls to any phone number on any device and NEVER miss a call. Web-based Company Directory. Choose from 4 Different Packages. Free Extension - to - Extension Dialing. Unlimited Domestic Long Distance with Plus and Complete Packages. Call Logs. Customizable Music on Hold. Auto Attendant: Automatically handle calls without a live operator. Unified Messaging: s, faxes and voice mails - all in one central location. Over 60 additional features available. il a m e c i o v to n e t s i l t s Don t ju READ IT! Visual Messaging with Transcription will take your voic s and convert them to text, so you can see, read, listen, respond and delete while still in that all-important meeting. Click-to-call back Click-to-text Click to send Combine mobile voic s and office voic s into one location! Visual Messaging is available for iphone, ipad and Android devices:

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