Knowledge Management from a

Size: px
Start display at page:

Download "Knowledge Management from a"

Transcription

1 Knowledge Management from a Human Resources perspective APQC 2010 Members Meeting Tim Bridges Director of Knowledge Management THE BOEING COMPANY BOEING is a trademark of Boeing Management Company.

2 Agenda The Boeing Company, its history, products and workforce Importance of Knowledge transfer and product life cycles The issues creating a need for Knowledge Management The Knowledge Management initiative at Boeing Questions

3 The Boeing Company History Founded in 1916 in Seattle, Washington Became a leading producer of military and commercial aircraft Undertook a series of strategic mergers and acquisitions to become the world s largest, most diversified aerospace company North American Aviation McDonnell Douglas Rockwell International Hughes Space & Communications Jeppesen A heritage that mirrors the history of flight

4 Global Boeing Customers in more than 90 countries Total revenue in 2009: $68.3 billion 70 percent of commercial airplane revenue historically from customers outside the United States Manufacturing, service and technology partnerships with companies around the world Contracts with 22,000 suppliers and partners globally Research, design and technology-development centers and programs in multiple countries More than 157,000 Boeing employees in 49 states t and 70 countries Partnering worldwide for mutual growth and prosperity

5 Boeing Commercial Airplanes Headquartered in the Puget Sound region of Washington state 2009 revenues of $34.1 billion Approximately 60,000 employees Offering a family of airplanes and a broad portfolio of aviation services for passenger and cargo carriers worldwide Boeing airplanes represent three quarters of the world s fleet, with nearly 12,000 jetliners in service Approximately 70 percent of Boeing commercial airplane sales (by value) go to customers outside of the United States The industry's source for customer-focused solutions

6 Defense, Space & Security Headquartered in St. Louis, Mo., with global operations in 4 nations and 21 states Formed in 2002 integrating Boeing s defense, space, intelligence and communications capabilities Designing, building and supporting net- enabled platforms and systems for government and commercial customers Balanced backlog across all markets including a strong mix of development, production and support contracts 2009 revenues of $33.7 billion Approximately 68,000 employees Delivering the future

7 Boeing Capital Corporation Headquartered in the Puget Sound area of Washington state Financing subsidiary of The Boeing Company Focused on assets that are critical to the core operations of Boeing customers Arranging and/or providing financing for customers of Boeing products Year-end 2008 portfolio of $6.0 billion Providing financial services in support of Boeing sales

8 Engineering, g, Operations & Technology Formed in 2006 to establish technical and functional excellence for the enterprise by maximizing Boeing s R&D yield Ensuring technology readiness Providing efficient, effective, secure IT solutions Protecting, leveraging intellectual property Executing safe and efficient test operations Driving environment, health & safety performance Establishing common systems/processes for Engineering, Operations and Supplier Management Pursuing technical & functional excellence for the enterprise

9 Company Leadership

10 What We Do Today Design, assemble and support commercial jetliners Boeing 7-series family of airplanes lead the industry Commercial Aviation Services (CAS) offers broad range of services to passenger and freight carriers Design, assemble and support defense systems World s largest designer and manufacturer of military transports, tankers, fighters and helicopters Support Systems provides services to government customers worldwide Design and assemble satellites and launch vehicles World s largest provider of commercial and military satellites; largest NASA contractor Integrate large-scale systems; develop networking technology and networkcentric solutions Provide financing solutions focused on customer requirements Develop advanced d systems and technology to meet future customer needs Connect and protect people globally

11 Industry Challenges Aging workforce Skilled workforce Generational differences Effective application of lessons learned and best practices Across geographical sites Across products Across generations

12 Typical Aerospace Industry Cycles B-52 has 80+ years of service Awarded Entered service Estimated end of service Space Shuttle GPS Satellites 50+ years of service 36+ years of service 32+ years of service

13 Employee careers span many products Learning, Sharing, and Relearning for 30+ Years Typical employees will have more than 10 1 distinct jobs in their careers. Learning, unlearning, and relearning K 12 and higher education Functional assignment Special assignment Program B Program A Program E Staff assignment Program D Staff assignment Program C 0 10 years years years Typical aerospace career Boeing s dilemma with 50- to 80-year product life cycles: how do we ensure lifelong learning and product knowledge transfer? 1 - Source:

14 Aging Distribution of Aerospace Workforce Compared to Total U.S. Workforce Workforce, percentage U.S. workforce Aerospace workforce Can retire in the next 5 to 10 years Age How do we plan and manage the knowledge transfer? Source: AIAA Information Paper: Recruiting, Retraining, and Developing a World-Class Aerospace Workforce

15 Knowledge Management The Issues Many company sub-cultures Highly technical and aging workforce Exceptionally long product lifecycles A new generation of experts in social computing A strong need to support knowledge sharing /transfer for business value Global scope

16 Knowledge Management -- Strategic Objectives Leverage Boeing's diverse knowledge through h a collaborative one company environment to enhance business success Long term continuity of key knowledge

17 Knowledge Management Sponsored through Human Resources --- and Engineering g Shared Services Group Engineering Rick Stephens Vice President Human Resources and Administration John Tracy Vice President, Chief Technology Officer Dianne Easley Tim Bridges Human Resources Information Technology Boeing Commercial Airplanes Boeing Defense Space and Security Operations Supplier Management

18 Knowledge Management Benchmarking We ve started our journey by benchmarking the work of others APQC 2003 Report on Knowledge Management 2010 Conference on Knowledge Management Interview with C. Jackson Grayson Hearing the stories of other members... ConocoPhillips MAKE Award Winner Enhanced Business Performance through an integrated, collaborative culture

19 Knowledge Management --Enterprise Strategy Seek It Ask It / Find It Internally & Externally Share It Growth/Productivity Adopt It Document It / Communicate It Use It / Replicate It Peers, Functions and Business Units Extend Usage Advance It Improve It / Accelerate It Apply Lean+ Reduce the Roadblocks for Knowledge Sharing Broad access to knowledge Simple, understandable systems and processes Leverage industry and Boeing best-practices Foster a Culture of Knowledge Sharing Rewards and recognition Leadership reinforcement Communication of business value Facilitate the Transfer of Knowledge Capture and convey institutional knowledge Persistent user and Subject Matter Expert profiles Engagement across generations Institutionalize through a Knowledge Network KM tools and services readily available to drive business results Search that reaches the best of Boeing Share / Find knowledge and subject matter expertise Enhanced Business Performance through an integrated, collaborative culture Copyright 2010 Boeing. All rights reserved. KM Std Deck.ppt 19

20 Knowledge Management -- Performance = Previous / current Off plan; no recovery plan = Current / Out years Uncertainty in out year projections

21 Knowledge Management -- Journey Initiation Implementation Execution Improvement KM Std Deck.ppt 21

22 Knowledge Management -- Activities Balancing information protection and knowledge sharing Profiles for employees Leverage Boeing s Technical Fellowship Communities of Excellence strengthening existing communities and forming new ones KM Std Deck.ppt 22

23 Knowledge Sharing vs. Information Protection To successfully share a wide range of information: find a balance which protects your knowledge but which encourages sharing The Boeing Company holds many patents and trade secrets New trade secrets are generated by our normal business and technical activities There are many innovations that can shared and reused across many programs Different heritage cultures are rich in providing multiple ways to solve problems. KM Std Deck.ppt 23

24 Facilitate Sharing Enterprise Profile Pages Enterprise Search results includes employee profiles KM Std Deck.ppt 24

25 Technical Fellowship Formed in 1989 More than 2000 members in all disciplines Implements a purely technical career path recognizing technical excellence Represents a technical network that crosses Business Units, Products, Geographical Sites, and Heritage Companies Sponsors enterprise-wide Boeing Technical Excellence Conferences Contributes to all major programs and technical initiatives KM Std Deck.ppt 25

26 Communities of Excellence Enterprise-wide, one company representation Measurable business value Takes advantage of existing Communities within Boeing Standard Processes and Tools for selected Communities of Excellence Based on successful experiences of other companies Builds upon historical excellence of Boeing s functional organizations KM Std Deck.ppt 26

27 Knowledge Sharing: Unified by Common Career Interests t Boeing Jeppesen Hughes Space & Communications Professional Growth Recognition Functional Excellence Technical Fellowship Rockwell International McDonnell Douglas North American Aviation KM Std Deck.ppt 27

28 Accomplishments Unifying approach to Lessons Learned repositories Piloting a broad knowledge sharing network capability and an approach based on Communities of Excellence Partnership with Engineering g and other functions Engaged specific programs with knowledge transfer Partner with Intellectual Property Management Standardized success stories; developed rewards Aligning i messaging as one company KM Std Deck.ppt 28

29 Summary It s all about people p -- careers, learning, legacy, recognition Driving culture through a Business value message Working alignment across the company in response to a strong enterprise pull for KM Leveraging key outside sources (e.g., Conoco, APQC) Partnership with Business Units, Pathfinder Projects on Programs, Piloting Communities of Excellence

30 Questions and Answers Q&A

31 Resources Royal Statistical Society Bureau of Labor Statistics

32 Briefing Contributors Boeing Learning, Training and Development Team Boeing Knowledge Management Office Boeing Corporate Communications 32

Fuel Performance Management

Fuel Performance Management O P E R AT I O N A L P E R F O R M A N C E Fuel Performance Management FUEL PERFORMANCE MANAGEMENT Boeing delivers LIFECYCLE SOLUTIONS, including products, services, and support that maximize the value

More information

enterpriseseattle King County Aerospace Study

enterpriseseattle King County Aerospace Study enterpriseseattle King County Aerospace Study February 10, 2012 Copyright 2011 Accenture All Rights Reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. The King County

More information

First-Quarter 2016 Performance Review

First-Quarter 2016 Performance Review First-Quarter 2016 Performance Review Dennis Muilenburg Chairman, President and Chief Executive Officer Greg Smith Chief Financial Officer Executive Vice President, Corporate Development & Strategy April

More information

Backgrounder. Boeing Commercial Airplanes

Backgrounder. Boeing Commercial Airplanes Backgrounder Boeing Commercial Airplanes P.O. Box 3707 MC 21-70 Seattle, Washington 98124-2207 www.boeing.com Boeing Commercial Airplanes Boeing Commercial Airplanes, a business unit of The Boeing Company,

More information

Composition Senior Technical Fellows 61 Technical Fellows 522 Associate Technical Fellows 1,575

Composition Senior Technical Fellows 61 Technical Fellows 522 Associate Technical Fellows 1,575 Fact Sheet Boeing Commercial Airplanes P.O. Box 3707 MC 03-XW Seattle, Washington 98124-2207 www.boeing.com One Boeing, One Team: Collaboration Drives Excellence, Results Boeing is the world s largest

More information

The United States: An Aerospace Nation Remarks of Ambassador Duane E. Woerth AeroMontréal Innovation Forum As prepared for delivery December 2, 2013

The United States: An Aerospace Nation Remarks of Ambassador Duane E. Woerth AeroMontréal Innovation Forum As prepared for delivery December 2, 2013 The United States: An Aerospace Nation Remarks of Ambassador Duane E. Woerth AeroMontréal Innovation Forum As prepared for delivery December 2, 2013 After 40 years of piloting aircraft and working on aerospace

More information

Air Vehicle Energy Management, Bringing Adaptive Engines, Systems, and Avionics together in an Optimized Way

Air Vehicle Energy Management, Bringing Adaptive Engines, Systems, and Avionics together in an Optimized Way Tuesday, October 30 Opening Plenary Session 9:00 11:30 a.m. Keynote Speakers: Air Vehicle Energy Management, Bringing Adaptive Engines, Systems, and Avionics together in an Optimized Way Bob Witwer Vice

More information

Strategic Plan FY 2015 - FY 2019. July 10, 2014

Strategic Plan FY 2015 - FY 2019. July 10, 2014 Strategic Plan FY 2015 - FY 2019 July 10, 2014 Michigan Department of Technology, Management and Budget A great strategy meeting is a meeting of minds. Max McKeown Page 2 Strategic Plan FY 2015-2019 A

More information

Air Traffic Management

Air Traffic Management Air Traffic Management Transforming Air Traffic Management T rans f orming A ir Today s airspace users are grappling with the air traffic control system s inability to manage an ever-growing amount of

More information

Recognized Leader in Human Capital Management. Paul Lacy President Mark Julien Chief Financial Officer 1

Recognized Leader in Human Capital Management. Paul Lacy President Mark Julien Chief Financial Officer 1 Recognized Leader in Human Capital Management Paul Lacy President Mark Julien Chief Financial Officer 1 Safe Harbor Statement This presentation may contain forward-looking statements that involve a number

More information

STATEMENT OF WORK FOR SUPPORT SERVICES FOR THE OFFICE OF HUMAN CAPITAL MANAGEMENT AT THE GODDARD SPACE FLIGHT CENTER DECEMBER 2012

STATEMENT OF WORK FOR SUPPORT SERVICES FOR THE OFFICE OF HUMAN CAPITAL MANAGEMENT AT THE GODDARD SPACE FLIGHT CENTER DECEMBER 2012 Contract # NNG13VB30B Attachment #1: Office of Human Capital Management Statement of Work for Support 1 STATEMENT OF WORK FOR SUPPORT SERVICES FOR THE OFFICE OF HUMAN CAPITAL MANAGEMENT AT THE GODDARD

More information

Boeing Capital Corporation. Current Aircraft Finance Market Outlook 2016. Copyright 2015 Boeing. All rights reserved.

Boeing Capital Corporation. Current Aircraft Finance Market Outlook 2016. Copyright 2015 Boeing. All rights reserved. Boeing Capital Corporation Current Aircraft Finance Market Outlook 2016 The 2016 Current Aircraft Finance Market Outlook forecasts continued strength in the primary aircraft finance sectors, with a growing

More information

Draft. Graduate Education Strategic Plan. Contents. DRAFT September 29, 2014

Draft. Graduate Education Strategic Plan. Contents. DRAFT September 29, 2014 Graduate Education Strategic Plan Contents Vision... 3 Mission... 3 Guiding Principles... 3 Graduate Education at Georgia Tech... 4 Strategic Goals... 5 Goal 1: Deliver an educational experience that is

More information

Metro Economic Outlook: Seattle

Metro Economic Outlook: Seattle Metro Economic Outlook: Seattle A successful technology industry has brought prosperity to much of the Seattle region, but local officials are trying to branch out in order to further diversify the economy.

More information

Dassault Aviation. Revolutionizing aircraft development with the Virtual Platform and V5 PLM

Dassault Aviation. Revolutionizing aircraft development with the Virtual Platform and V5 PLM v5 plm success story Dassault Aviation Revolutionizing aircraft development with the Virtual Platform and V5 PLM Dassault Aviation Objectives Deliver high quality, secure jets tailored to client requests

More information

Dataprev Enhances Delivery of Projects by 40 percent with CA Project & Portfolio Management

Dataprev Enhances Delivery of Projects by 40 percent with CA Project & Portfolio Management CUSTOMER SUCCESS STORY December 2013 Dataprev Enhances Delivery of Projects by 40 percent with CA Project & Portfolio Management CLIENT PROFILE Industry: Public sector Company: Dataprev Employees: 3,000-plus

More information

Case Study BOEING 787: GLOBAL SUPPLY CHAIN MANAGEMENT TAKES FLIGHT. Leveraging Global Partners to Maximize Customer Value

Case Study BOEING 787: GLOBAL SUPPLY CHAIN MANAGEMENT TAKES FLIGHT. Leveraging Global Partners to Maximize Customer Value Case Study Company Profile World s leading aerospace company and the largest manufacturer of commercial jetliners and military aircraft combined Goal Leverage global partners to reduce cost, speed time-to-market

More information

The Performance Management Group LLC

The Performance Management Group LLC The Performance Management Group LLC KNOWLEDGE SPACE A Guide to Core Competency Analysis By Gerald M. Taylor LSSMBB, PMBscM Managing Consultant The Performance Management Group LLC HELPING YOU MAKE IT

More information

Talent & Organization. Change Management. Driving successful change and creating a more agile organization

Talent & Organization. Change Management. Driving successful change and creating a more agile organization Talent & Organization Change Management Driving successful change and creating a more agile organization 2 Organizations in both the private and public sectors face unprecedented challenges in today s

More information

Sikorsky Aerospace Services A new world of support

Sikorsky Aerospace Services A new world of support Sikorsky Aerospace Services A new world of support Introducing Sikorsky Aerospace Services Rotary Wing. Fixed Wing. Complete fleet solutions. Any mission. One aviation service partner. Sikorsky Aerospace

More information

People Strategy in Action

People Strategy in Action People Strategy in Action Welcome to Our People Strategy 2 The Bausch + Lomb People Strategy The Bausch + Lomb People Strategy 3 Introduction Transforming our company through our people Our transformation

More information

An Investment in Aviation Safety

An Investment in Aviation Safety PLANNING SERVICE, SECURITY, SOLUTIONS SINCE 1924 VISTAELITE ECOVERY RSM4 PREVENTION RESPONSE Report to the Aviation Community An Investment in Aviation Safety 1.5 Million I am convinced that aviation in

More information

Florida. Aviation & Aerospace Industry

Florida. Aviation & Aerospace Industry L a b o r M a r k e t I n d u s t r y P r o f i l e Florida Aviation & Aerospace Industry Source: Florida Agency for Workforce Innovation, Labor Market Statistics Center Prepared May 2011 Florida Aviation

More information

Make Global Recruiting a Winning Strategy

Make Global Recruiting a Winning Strategy Make Global Recruiting a Winning Strategy A ManpowerGroup TM Solutions White Paper Make Global Recruiting a Winning Strategy Today s global workforce is on the move like never before. Macro-economic forces,

More information

Powering the Future of Connecticut Aerospace

Powering the Future of Connecticut Aerospace replace Powering the Future of Connecticut Aerospace United Technologies Chairman & CEO Louis Chênevert and Connecticut Governor Dannel Malloy announced an agreement under which UTC will invest up to $500

More information

North America s Source for Equipment Finance

North America s Source for Equipment Finance North America s Source for Equipment Finance Certain information in this presentation is forward-looking and related to anticipated financial performance, events and strategies. When used in this context,

More information

Building a Global Business Architecture Function Global Life Business Division, Zurich Insurance Services

Building a Global Business Architecture Function Global Life Business Division, Zurich Insurance Services Building a Global Business Architecture Function Global Life Business Division, Zurich Insurance Services Author: Tim Blaxall, Chief Business Architect, Global Life Version 1.0 June 2013 Global Life Architecture

More information

Network Systems Integration

Network Systems Integration Network Systems Integration Strong Networks for Mission-Critical Services Turnkey Solutions for Today s Large-Scale Networks Government and business enterprises turn to General Dynamics Information Technology

More information

NATIONAL AERONAUTICS AND SPACE ADMINISTRATION HUMAN CAPITAL PLAN FOR MISSION EXECUTION, TRANSITION, AND RETIREMENT OF THE SPACE SHUTTLE PROGRAM

NATIONAL AERONAUTICS AND SPACE ADMINISTRATION HUMAN CAPITAL PLAN FOR MISSION EXECUTION, TRANSITION, AND RETIREMENT OF THE SPACE SHUTTLE PROGRAM NATIONAL AERONAUTICS AND SPACE ADMINISTRATION HUMAN CAPITAL PLAN FOR MISSION EXECUTION, TRANSITION, AND RETIREMENT OF THE SPACE SHUTTLE PROGRAM April 14, 2006 1 4/14//2006 EXECUTIVE SUMMARY NASA has prepared

More information

How To Create A Knowledge Enabled Organization

How To Create A Knowledge Enabled Organization Losing Your Minds: Capturing, Retaining and Leveraging Organizational Knowledge bill Kaplan Published by In association with Losing Your Minds: Capturing, Retaining and Leveraging Organizational Knowledge

More information

Core EPS (non-gaap) rose 12 percent* to $1.97 on strong operating performance; GAAP EPS of $1.87

Core EPS (non-gaap) rose 12 percent* to $1.97 on strong operating performance; GAAP EPS of $1.87 News Release Boeing Corporate Offices 100 North Riverside Plaza Chicago, IL 60606-1596 www.boeing.com Boeing Reports Strong First-Quarter Results Core EPS (non-gaap) rose 12 percent* to $1.97 on strong

More information

Lockheed Martin Mission Systems & Training(MST)

Lockheed Martin Mission Systems & Training(MST) Lockheed Martin Mission Systems & Training(MST) 9500 Godwin Drive Manassas, VA 20110 Tashika Hussey Net-Centric Integration & Demonstration NCID Demonstration Portfolio Deputy Topics of Discussion Lockheed

More information

THE NEXT GENERATION OF HR SHARED SERVICES SUBHEADLINE RUNS HERE AND HERE AND HERE AND HERE

THE NEXT GENERATION OF HR SHARED SERVICES SUBHEADLINE RUNS HERE AND HERE AND HERE AND HERE THE NEXT GENERATION OF HR SHARED SERVICES SUBHEADLINE RUNS HERE AND HERE AND HERE AND HERE SAP Executive Insight It s no secret that implementing HR shared services can help organizations generate significant

More information

International EX/36 31/7/13 PAPER WORKING SESSION ASSEMBLY. by the future. Strategic Objectives: Financial. Not applicable implications: References:

International EX/36 31/7/13 PAPER WORKING SESSION ASSEMBLY. by the future. Strategic Objectives: Financial. Not applicable implications: References: International Civil Aviation Organization WORKING PAPER 31/7/13 ASSEMBLY 38TH SESSION EXECUTIVE COMMITTEE Agenda Item 22: Human Resources management HUMAN RESOURCES MANAGEMENT (Presented by the Council

More information

GEOSPATIAL WORKFORCE TRAINING AND DEVELOPMENT: BUILDING TOMORROW'S WORKFORCE FOR SPATIAL INFORMATION TECHNOLOGIES

GEOSPATIAL WORKFORCE TRAINING AND DEVELOPMENT: BUILDING TOMORROW'S WORKFORCE FOR SPATIAL INFORMATION TECHNOLOGIES Cyndi Gaudet, Ph.D. Heather Annulis, M.S. The University of Southern Mississippi School of Engineering Technology Box 5137 Hattiesburg, MS 39406-5137 GEOSPATIAL WORKFORCE TRAINING AND DEVELOPMENT: BUILDING

More information

Executive Office of the President. Office of Management and Budget. Fiscal Year 2015 Budget

Executive Office of the President. Office of Management and Budget. Fiscal Year 2015 Budget Fiscal Year 2015 Budget Mission Statement and Background The (OMB) assists the President in the development and execution of his policies and programs and in meeting certain requirements in law such as

More information

Cybersecurity: Mission integration to protect your assets

Cybersecurity: Mission integration to protect your assets Cybersecurity: Mission integration to protect your assets C Y B E R S O L U T I O N S P O L I C Y O P E R AT I O N S P E O P L E T E C H N O L O G Y M A N A G E M E N T Ready for what s next Cyber solutions

More information

CASE STUDY. Author, Rachel Ashkin, Chief Operating Officer September, 2012. Company Background

CASE STUDY. Author, Rachel Ashkin, Chief Operating Officer September, 2012. Company Background Practical Insights for Selecting an LMS: A Solution Enabling an SMB Organization to Offer Services More Effectively to Their Global Distribution Channel Customers Author, Rachel Ashkin, Chief Operating

More information

Ecosystem. SAP Partner Guide

Ecosystem. SAP Partner Guide Ecosystem SAP Partner Guide CONTENT 4 SAP Ecosystem and Partners 4 Partner Program Focus 4 Partner Types 4 Partner Services and Benefits 4 Marketing Awareness, Branding, and Lead Generation 5 Incremental

More information

Boeing is working with industry to establish a unified cyber strategy and deliver cyber security solutions to airlines worldwide.

Boeing is working with industry to establish a unified cyber strategy and deliver cyber security solutions to airlines worldwide. Boeing is working with industry to establish a unified cyber strategy and deliver cyber security solutions to airlines worldwide. 24 Securing Airline Information on the Ground and in the Air The ability

More information

North America s Source for Equipment Finance

North America s Source for Equipment Finance North America s Source for Equipment Finance Certain information in this presentation is forward-looking and related to anticipated financial performance, events and strategies. When used in this context,

More information

Accelerating Growth. Energy Aerospace & Defense

Accelerating Growth. Energy Aerospace & Defense Accelerating Growth Energy Aerospace & Defense Enabling the Growth of the World s Complex Infrastructure Every year, the world s population increases by over 70 million people. And every year, the pressure

More information

Strategic and Operational Plan (FY 2008-2012)

Strategic and Operational Plan (FY 2008-2012) Strategic and Operational Plan (FY 2008-2012) OUR MISSION -- As provided in our By-Laws, IEEE-USA's mission is "recommend policies and implement programs specifically intended to serve and benefit the

More information

Talent & Organization. Organization Change. Driving successful change to deliver improved business performance and achieve business benefits

Talent & Organization. Organization Change. Driving successful change to deliver improved business performance and achieve business benefits Talent & Organization Organization Change Driving successful change to deliver improved business performance and achieve business benefits Accenture Organization Change Distinctive solutions for transformational,

More information

Speaker ebook. American Aerospace & Defense Summit 2015. Q&A with the speakers from the. Massimo Masini. Michael Heil.

Speaker ebook. American Aerospace & Defense Summit 2015. Q&A with the speakers from the. Massimo Masini. Michael Heil. Speaker ebook Q&A with the speakers from the American Aerospace & Defense Summit 2015 Michael Heil President Ohio Aerospace Institute Debra Hensley Quality & Production Staff Specialist Massimo Masini

More information

W H I T E P A P E R C l i m a t e C h a n g e : C l o u d ' s I m p a c t o n I T O r g a n i z a t i o n s a n d S t a f f i n g

W H I T E P A P E R C l i m a t e C h a n g e : C l o u d ' s I m p a c t o n I T O r g a n i z a t i o n s a n d S t a f f i n g Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com W H I T E P A P E R C l i m a t e C h a n g e : C l o u d ' s I m p a c t o n I T O r g a n i z a

More information

Business Process Management in Manufacturing: From Process to Value

Business Process Management in Manufacturing: From Process to Value Manufacturing the way we see it Business Process Management in Manufacturing: From Process to Value New Capgemini research shows how organizations can move to the next level of BPM maturity BPM can help

More information

Adopting a Continuous Integration / Continuous Delivery Model to Improve Software Delivery

Adopting a Continuous Integration / Continuous Delivery Model to Improve Software Delivery Customer Success Stories TEKsystems Global Services Adopting a Continuous Integration / Continuous Delivery Model to Improve Software Delivery COMMUNICATIONS AGILE TRANSFORMATION SERVICES Executive Summary

More information

INSIGHT. IDC's Social Business Taxonomy, 2011 IDC OPINION IN THIS INSIGHT. Scott Guinn

INSIGHT. IDC's Social Business Taxonomy, 2011 IDC OPINION IN THIS INSIGHT. Scott Guinn INSIGHT IDC's Social Business Taxonomy, 2011 Michael Fauscette Mary Wardley Scott Guinn Erin Traudt Lisa Rowan IDC OPINION Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015

More information

Report on App, Platform and Device Preferences from the Leader in Secure Mobility

Report on App, Platform and Device Preferences from the Leader in Secure Mobility RESEARCH REPORT GOOD TECHNOLOGY TM MOBILITY INDEX REPORT Q3 2014 Report on App, Platform and Device Preferences from the Leader in Secure Mobility This report is part of the Good Technology TM Mobility

More information

Accenture Human Capital Services for SuccessFactors

Accenture Human Capital Services for SuccessFactors Accenture Human Capital Services for SuccessFactors Workforce and talent management have never been so critical to business value. To achieve high performance, global enterprises are seeking measurable

More information

Managing HR on a Global Scale

Managing HR on a Global Scale Survey Highlights Managing on a Global Scale Findings From Hewitt s 2009 Global Study What does it mean to be a global organization? As companies large small continue to exp their global footprint, the

More information

Rockwell Automation Supplier Handbook. Meeting Our Customer s Needs Through Supplier Partnerships

Rockwell Automation Supplier Handbook. Meeting Our Customer s Needs Through Supplier Partnerships Rockwell Automation Supplier Handbook Meeting Our Customer s Needs Through Supplier Partnerships 3 Doing Business a Better Way As a Rockwell Automation supplier, you are critical to our company s success

More information

They are four traits critical to an employee s

They are four traits critical to an employee s Enterprise Mentoring, Meet HR Randy Emelo Talent managers can make mentoring a critical part of organizational and strategic goals by integrating it with hr. They are four traits critical to an employee

More information

Talent & Organization. Organization Change. Driving successful change to deliver improved business performance and achieve business benefits

Talent & Organization. Organization Change. Driving successful change to deliver improved business performance and achieve business benefits Talent & Organization Organization Change Driving successful change to deliver improved business performance and achieve business benefits Accenture Organization Change Distinctive solutions for transformational,

More information

Management Efficiency Assessment on Aviation Activities in the USDA Forest Service. Executive Summary

Management Efficiency Assessment on Aviation Activities in the USDA Forest Service. Executive Summary Management Efficiency Assessment on Aviation Activities in the USDA Forest Service The Department of the Interior (DOI) has reviewed this assessment and concurs with the findings and recommendations. Executive

More information

Job levelling solutions

Job levelling solutions Towers Watson Job levelling solutions Global Grading System and Career Map Towers Watson s systematic approach to job levelling helps organisations manage the opportunities and challenges of rewards and

More information

Role of Enterprise Architecture in Mergers & Acquisitions. Satish Chandra, Mahindra Satyam

Role of Enterprise Architecture in Mergers & Acquisitions. Satish Chandra, Mahindra Satyam Role of Enterprise Architecture in Mergers & Acquisitions Satish Chandra, Mahindra Satyam Agenda Definitions EA and M&A related experiences Need for EA Intervention in M&A Using EA in M & A Scenarios Discussion

More information

Profitable Product Development for SME. Small to Midsize Enterprises Profiting from Innovation

Profitable Product Development for SME. Small to Midsize Enterprises Profiting from Innovation Small to Midsize Enterprises Profiting from Innovation March 2007 Executive Summary S mall to midsize enterprises (SMEs) are actively pursuing product development improvements to deliver more innovative

More information

Factoring Risk into Transportation and Logistics Sourcing

Factoring Risk into Transportation and Logistics Sourcing Surface Transportation Factoring Risk into Transportation and Logistics Sourcing In the face of continued economic uncertainty and heightened cost and margin pressures across all industries, many shippers

More information

MANAGING LITIGATION AS A BUSINESS (Aligning Value and Costs of Litigation Services)

MANAGING LITIGATION AS A BUSINESS (Aligning Value and Costs of Litigation Services) MANAGING LITIGATION AS A BUSINESS (Aligning Value and Costs of Litigation Services) PROGRAM ORIENTATION Law Department Collaboration Unique Resource The Managing Litigation as a Business (Managing Litigation)

More information

418 Aircraft including Max and Neo Orders No.1 Youngest owned fleet of top ten lessors 88

418 Aircraft including Max and Neo Orders No.1 Youngest owned fleet of top ten lessors 88 Page 1 of 7 418 Aircraft including Max and Neo Orders No.1 Youngest owned fleet of top ten lessors 88 People worldwide 67 Customers globally 49 Lenders 6 Offices globally Overview Avolon is a leading global

More information

Hitachi Software Engineering and Hitachi Systems & Services to Merge

Hitachi Software Engineering and Hitachi Systems & Services to Merge FOR IMMEDIATE RELEASE Hitachi Software Engineering and Hitachi Systems & Services to Merge To Strengthen Systems Solutions Business as Hitachi Solutions, Ltd. Tokyo, February 24, 2010 --- Hitachi, Ltd.

More information

Transforming the Marketplace: Simplifying Federal Procurement to Improve Performance, Drive Innovation, and Increase Savings

Transforming the Marketplace: Simplifying Federal Procurement to Improve Performance, Drive Innovation, and Increase Savings EXECUTIVE OFFICE OF THE PRESIDENT OFFICE OF MANAGEMENT AND BUDGET WASHINGTON, D.C. 20503 OFFICE OF FEDERAL PROCUREMENT POLICY December 4, 2014 MEMORANDUM FOR CHIEF ACQUISITION OFFICERS SENIOR PROCUREMENT

More information

The Role of Predictive Analytics in Asset Optimization for the Oil and Gas Industry

The Role of Predictive Analytics in Asset Optimization for the Oil and Gas Industry The Role of Predictive Analytics in Asset Optimization for the Oil and Gas Industry WHITE PAPER Sponsored by: Tessella Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.935.4400 F.508.988.7881

More information

Sikorsky Contractor Logistics Support Pioneering solutions for UH-72A Lakota life cycle management

Sikorsky Contractor Logistics Support Pioneering solutions for UH-72A Lakota life cycle management Sikorsky Contractor Logistics Support Pioneering solutions for UH-72A Lakota life cycle management Sikorsky supports it. Innovative, strong and committed, Sikorsky Worldwide Customer Service (WCS) leads

More information

Achieving high performance in the media and entertainment industries through application outsourcing

Achieving high performance in the media and entertainment industries through application outsourcing Achieving high performance in the media and entertainment industries through application outsourcing Companies operating in today s global commerce rely on business application systems to energize supply

More information

APQC s Levels of Knowledge Management Maturity

APQC s Levels of Knowledge Management Maturity APQC s Levels of Knowledge Management Maturity By Cindy Hubert and Darcy Lemons This article provides an overview of APQC s Levels of Knowledge Management Maturity, which are designed to be used in conjunction

More information

Current Aircraft Finance Market Outlook 2015

Current Aircraft Finance Market Outlook 2015 Boeing Capital Corporation Current Aircraft Finance Market Outlook 2015 Copyright 2014 Boeing. All rights reserved. T he Current Aircraft Finance Market Outlook for 2015 anticipates continued strength

More information

420 Aircraft including Max and Neo Orders No.1 Youngest owned fleet of top ten lessors 88

420 Aircraft including Max and Neo Orders No.1 Youngest owned fleet of top ten lessors 88 Page 1 of 7 420 Aircraft including Max and Neo Orders No.1 Youngest owned fleet of top ten lessors 88 People worldwide 67 Customers globally 49 Lenders 6 Offices globally Overview Avolon is a leading global

More information

QA Engagement Models. Managed / Integrated Test Center A Case Study

QA Engagement Models. Managed / Integrated Test Center A Case Study 1 QA Engagement Models Managed / Integrated Test Center A Case Study 2 Today s Agenda» Background» Overview of QA Engagement Models MTC & ITC» The Journey to Steady State» Transition Approach» Challenges

More information

IBM Software A Journey to Adaptive MDM

IBM Software A Journey to Adaptive MDM IBM Software A Journey to Adaptive MDM What is Master Data? Why is it Important? A Journey to Adaptive MDM Contents 2 MDM Business Drivers and Business Value 4 MDM is a Journey 7 IBM MDM Portfolio An Adaptive

More information

AEROSPACE 2050 The Future of Aviation & Space

AEROSPACE 2050 The Future of Aviation & Space AEROSPACE 2050 The Future of Aviation & Space 18th Hamburg Prof Graham Roe Fellow of the RAeS The Aerospace Global Aerospace 2050 Industry CONTENTS Introduction Military Commercial Space Questions Aerospace

More information

STRATEGIC SOURCING. Opportunities Exist to Better Manage Information Technology Services Spending

STRATEGIC SOURCING. Opportunities Exist to Better Manage Information Technology Services Spending United States Government Accountability Office Report to Congressional Requesters September 2015 STRATEGIC SOURCING Opportunities Exist to Better Manage Information Technology Services Spending GAO-15-549

More information

How To Integrate Software And Systems

How To Integrate Software And Systems September 25, 2014 EFFECTIVE METHODS FOR SOFTWARE AND SYSTEMS INTEGRATION P R E S E N T E D B Y: D R. B O Y D L. S U M M E R S 1 Software Engineer (Quality) Defense and Space The Boeing Company - Seattle,

More information

AberdeenGroup. Procurement in New Product Development: Ensuring Profit from Innovation. Business Value Research Series

AberdeenGroup. Procurement in New Product Development: Ensuring Profit from Innovation. Business Value Research Series AberdeenGroup Procurement in New Product Development: Ensuring Profit from Innovation Business Value Research Series March 2006 Executive Summary P roduct innovation is a team sport. Product strategists

More information

Information Technology Services 2015-2019 Strategic Plan. Values and Foundational Principles

Information Technology Services 2015-2019 Strategic Plan. Values and Foundational Principles Information Technology Services 2015-2019 Strategic Plan Our Vision ITS will be an innovative leader and trusted partner in the development and delivery of responsive IT services and support. Our Mission

More information

Boeing Reports Strong Third-Quarter Results; Raises Revenue, EPS and Cash Flow Guidance

Boeing Reports Strong Third-Quarter Results; Raises Revenue, EPS and Cash Flow Guidance News Release Boeing Corporate Offices 100 North Riverside Plaza Chicago, IL 60606-1596 www.boeing.com Boeing Reports Strong Third-Quarter Results; Raises Revenue, EPS and Cash Flow Guidance Core EPS (non-gaap)*

More information

The Journey to High Performance. Transforming Accenture s IT Services

The Journey to High Performance. Transforming Accenture s IT Services The Journey to High Performance Transforming Accenture s IT Services Like many of the clients it serves, Accenture's internal information technology (IT) function supports a large, global workforce, with

More information

Fact Sheet: Building the First Link to the Force of the Future

Fact Sheet: Building the First Link to the Force of the Future Fact Sheet: Building the First Link to the Force of the Future On his first day in office, Secretary Carter announced his goal to build the Force of the Future in order for the Department of Defense to

More information

Industry models for insurance. The IBM Insurance Application Architecture: A blueprint for success

Industry models for insurance. The IBM Insurance Application Architecture: A blueprint for success Industry models for insurance The IBM Insurance Application Architecture: A blueprint for success Executive summary An ongoing transfer of financial responsibility to end customers has created a whole

More information

Siemens PLM Software

Siemens PLM Software Product lifecycle management from concept ideation to retirement Siemens PLM Software PLM software to build the right product and build the product right www.siemens.com/plm Siemens PLM Software Innovation

More information

Lead the Retail Revolution.

Lead the Retail Revolution. Lead the Retail Revolution. The retail industry is at the center of a dramatic shift in the way consumers shop and interact with their retailers. After hundreds of years of customers going to the store,

More information

STATEMENT OF BEFORE THE UNITED STATES HOUSE OF REPRESENTATIVES SMALL BUSINESS COMMITTEE SUBCOMMITTEE ON CONTRACTING AND WORKFORCE

STATEMENT OF BEFORE THE UNITED STATES HOUSE OF REPRESENTATIVES SMALL BUSINESS COMMITTEE SUBCOMMITTEE ON CONTRACTING AND WORKFORCE STATEMENT OF JEFFREY A. KOSES DIRECTOR, OFFICE OF ACQUISITION OPERATIONS, GENERAL SUPPLIES AND SERVICES FEDERAL ACQUISITION SERVICE U.S. GENERAL SERVICES ADMINISTRATION BEFORE THE UNITED STATES HOUSE OF

More information

The journey to financial well-being starts with you.

The journey to financial well-being starts with you. TIAA-CREF Private Asset Management The journey to financial well-being starts with you. And the people you trust. What are your financial goals? What does financial well-being mean to you? What do you

More information

Workforce analytics: Utilizing benchmarks to maximize performance

Workforce analytics: Utilizing benchmarks to maximize performance Workforce analytics: Utilizing benchmarks to maximize performance Dallas April 9, 2014 Your facilitators G Shebani Patel is a Director with PwC in the Saratoga practice. Shebani is responsible for helping

More information

Ten Questions to Ask PLM Solution Suppliers What You Need to Know to Make an Informed Decision. August 2010. A CIMdata White Paper

Ten Questions to Ask PLM Solution Suppliers What You Need to Know to Make an Informed Decision. August 2010. A CIMdata White Paper Ten Questions to Ask PLM Solution Suppliers What You Need to Know to Make an Informed Decision August 2010 A CIMdata White Paper Ten Questions to Ask PLM Solution Suppliers What You Need to Know to Make

More information

MATERIALS OPTIMIZATION

MATERIALS OPTIMIZATION MATERIALS OPTIMIZATION Materials Optimization INNOVATIVE MAINTENANCE SOLUTIONS Keeping your airplanes ready for the day s flying requires a dependable flow of crucial parts, materials, and knowledge. We

More information

The Comprehensive National Cybersecurity Initiative

The Comprehensive National Cybersecurity Initiative The Comprehensive National Cybersecurity Initiative President Obama has identified cybersecurity as one of the most serious economic and national security challenges we face as a nation, but one that we

More information

Increase business agility and accelerate PLM return on investment

Increase business agility and accelerate PLM return on investment Increase business agility and accelerate PLM return on investment White Paper Reducing risk and speeding time-to-value with a preconfigured IT infrastructure for PLM As product lifecycle management (PLM)

More information

Competitiveness and New Development Opportunities in Aerospace

Competitiveness and New Development Opportunities in Aerospace Competitiveness and New Development Opportunities in Aerospace Desmond Hickie Emeritus Professor, University of Chester, UK deshickie@gmail.com Outline Key characteristics of the aerospace industry Current

More information

MOVING FLORIDA FORWARD. Alan Becker Founding Shareholder, Becker & Poliakoff, P.A. Vice-Chair, Enterprise Florida Board of Directors

MOVING FLORIDA FORWARD. Alan Becker Founding Shareholder, Becker & Poliakoff, P.A. Vice-Chair, Enterprise Florida Board of Directors MOVING FLORIDA FORWARD Alan Becker Founding Shareholder, Becker & Poliakoff, P.A. Vice-Chair, Enterprise Florida Board of Directors Enterprise Florida Created by the Florida Legislature in

More information

Capabilities Presentation

Capabilities Presentation PRESENTED TO: Capabilities Presentation Scott J. Horowitz, CRPC, WMS Senior Vice President, Investments Wealth Management Specialist scott.horowitz@raymondjames.com Shelly E. DeLucas Senior Registered

More information

Elearning: Building an Effective and Engaging Solution Online

Elearning: Building an Effective and Engaging Solution Online PERSPECTIVES Elearning: Building an Effective and Engaging Solution Online There s a lot of buzz about elearning, and with good reason. When done effectively, organizations find it can reduce time away

More information

ST. LAWRENCE COLLEGE BUSINESS PLAN 2015-2016

ST. LAWRENCE COLLEGE BUSINESS PLAN 2015-2016 ST. LAWRENCE COLLEGE BUSINESS PLAN 2015-2016 LETTER FROM THE PRESIDENT AND CEO /// The first year of our Strategic Plan, Our Future, is now complete and we are already seeing the positive impact of the

More information

Got Metrics? So What. L. Michelle Jones Stage-Gate Inc.

Got Metrics? So What. L. Michelle Jones Stage-Gate Inc. Got Metrics? So What. L. Michelle Jones Stage-Gate Inc. Product Metrics: The True Measure of Success What product metrics do you track? Do you ask yourself so what? Are you winning? Cooper and Edgett Benchmarking

More information

Create, capture and deliver a systems perspective through integrated lifecycle processes and cross-discipline synchronization.

Create, capture and deliver a systems perspective through integrated lifecycle processes and cross-discipline synchronization. Enabling innovation through integrated systems engineering White Paper Create, capture and deliver a systems perspective through integrated lifecycle processes and cross-discipline synchronization. 2 Contents

More information

NASA s Intelligent Synthesis Environment Program Revolutionizing the Agency s Engineering and Science Practice

NASA s Intelligent Synthesis Environment Program Revolutionizing the Agency s Engineering and Science Practice The Voice of the Customer NASA s Intelligent Synthesis Environment Program Revolutionizing the Agency s Engineering and Science Practice An AES PAL Technical Quarterly Journal Robert D. Braun, Ph.D., Chief

More information

VECTRUS CITI S 2016 INDUSTRIALS CONFERENCE

VECTRUS CITI S 2016 INDUSTRIALS CONFERENCE VECTRUS CITI S 2016 INDUSTRIALS CONFERENCE KEN HUNZEKER CHIEF EXECUTIVE OFFICER AND PRESIDENT JUNE 15, 2016 SAFE HARBOR STATEMENT SAFE HARBOR STATEMENT UNDER THE PRIVATE SECURITIES LITIGATION REFORM ACT

More information

The Association of Change Management Professionals

The Association of Change Management Professionals The Association of Change Management Professionals Statement of Change Management Scope, Knowledge Areas, and Process Groups March 31, 2012 Introduction The Association of Change Management Professionals

More information