MISSION STATEMENT Equality Quality Accessibility Sustainability

Size: px
Start display at page:

Download "MISSION STATEMENT Equality Quality Accessibility Sustainability"

Transcription

1 MISSION STATEMENT The mission of the Phoenix Medical Practice is to provide everyone with easy access free at the point of need to high quality, sustainable essential health care services regardless of race, colour, creed, sexuality, social class, ability to pay, religious persuasion, language, or the complexity of their need. Equality A civilized society is judged on how it treats its most vulnerable citizens. There must be no barriers to essential health care either financial, individual, institutional, nor perceptual. Patients must both be able and feel they are able to access care equally. No priority or impediment must be placed on the colour of their skin, the place of their birth, the language they speak, the religion they profess, the sexuality they express, the social class they belong to, nor the complexity of the care they require. Essential medical care must be available free at the point of need to all. Quality The care provided to patients must be of the highest possible quality which is only possible by employing a team of the best available professionals and medical assistants, valuing and rewarding that team with the best facilities and best rates of pay and terms of employment possible, using the best available medical computer systems, and working in an environment that is happy, collegiate, welcoming, and conducive to health. We must constantly strive to find better ways to provide care and to monitor our provision of care, both to prove quality care is being provided and to be vigilant for all potential hazards to patient safety. Accessibility We must meet the three levels of the accessibility pyramid. 1. To provide easy access to registration with a family physician for all who need it. 2. To provide easy access to appointments by providing appointments in advance and within 48 hours - making it easy for patients to book an appointment, for example by having enough telephone lines and reception staff to deal with call volumes. 3. To minimise waiting times on the day of the appointment, and to provide patients realtime information about those waiting times online in order that they can plan their visit. Sustainability The provision of health care must be both properly funded, to ensure that we attract and retain the best possible physicians, but also must be provided with maximum efficiency in order that the health care is affordable to society in the long term and is an efficient use of taxpayer money in the short term. Sustainable medical cover for each patient should be achieved by using a group practice model with a number of physicians providing care for a large number of patients, thus ensuring that the loss of a physician will not result in the loss of medical cover for any patient. Development of a Modern Primary Health Care Centre Infrastructure required for a primary care medical practice The infrastructure that is required for a well run, efficient medical practice contain the following elements: Information technology Management structure Nursing team Medical team Professions Allied to Medicine

2 Information Technology Benefits of using an EMR are well known. Within a medical practice it actively supports collaborative practice, ensuring the best possible care for patients. A quality EMR would contain: High Architecture, mission critical features, not found on icore/cerner Disease Registers module Preventions module CPP module (summaries of key medical and social issues) Clinical reminder module Internal referral / communication system eform generator to create auto-population of patient data to common request forms Customizable searches which can be run on an automated schedule SQL database access for data harvesting (trends, targets etc.) Basic features (all EMRs) echarting (free text) Scanning in of paper documents (paperless) Prescribing module Measurements module (BP, pulse etc.) Management Structure In order for an organization to run efficiently so that each person works to their skills and level of knowledge and for the practice to run smoothly on a day-to-day basis some management is required. The Phoenix Medical Practice has the following roles in place in their management team: Practice Manager, Clinical Services Development Manager, Lead Receptionist The following are skills required from the management team: Experience of change management in primary care Trained and worked in a modern primary care team system Experience of clinical governance Experience in managing people Within the organizational structure there needs to be: Clear chain of command Clear policies, procedures, protocols, and processes for all key tasks Clear communication channels internally and externally to the practice Clear communication channels with patients 1. Core Primary Care Clinical Team The Core Primary Care Team is comprised of Physicians, Nurses and a Pharmacist with non medical staff supporting these roles. Nursing Team The nursing team is led by an RN (Lead Practice Nurse) and the team works in collaboration with the medical team. The Lead Practice Nurse requires with experience in Primary Care and managing chronic diseases. The nursing team will work within their own clinical competence and according to the practice Protocols, guidelines, processes for all key clinical elements with supporting Medical directives. The nurses will refer to the medical team when necessary.

3 Medical Team The medical team is led by the Lead Family Physician with experience in leadership in a modern primary care team setting with delegation of appropriate tasks within the medical team to nondoctor health providers. The team consists of: Physician Health Care Technician Pharmacist Pharmacy Technician The medical team will refer to the nursing team when required. Collaborative practice The practice works in a collaborative way that is: A shared focus on delivering quality patient care Improved communication through the EMR, informal and formal meetings Improved decision making More effective use of staff time, knowledge and skills Increased understanding of the contribution that each team member makes in the team. The nurses work to protocols and medical directives but if a patient presents that is outside of that scope then the patient is referred back to the medical team either the physician is asked to see the patient whilst the patient is on the premises or they are asked to make an appointment. Funding Currently the funding is through the Fee for Service model which is not enabling this model to be financially sustainable. Services offered at Phoenix Medical Practice General Nursing Services Phlebotomy ECGs, Wound Care, Ear Syringing, Cryotherapy, INR, Sleep Study, 24 hr Blood Pressure check, Mini-Spirometry, FOB Specimen collection Routine BP checks PAP test Baby and Mom Checks Nurse registration Ante natal health promotion Family Planning/Sexual health services Well person screening Flu shot Clinic Lifestyle advice Weight Chronic Disease Management Diet Advice and Weight Reviews

4 Hypertension Review Diabetic Reviews Hypothyroid Review Asthma review Mental health review Pharmacy Services Travel advice Smoking cessation Medication reviews Medical Services Acute medical care Long term medical care Prostate screening Short term proposal In order to remain viable over the next 6 months the practice will need $204,000 that would be $34,000 per month. This would cover the cost of Dr. Coull reducing his hours down to 37.5 per week. He is currently working 53 hours per week which is not sustainable. It also covers 6 weeks holiday within the 6 month period due to annual leave not previously taken. Scenario One HCT and nurses will be off for the two weeks over the 6 months. One week will be paid and the other one will be unpaid. Dr. Coull has annual leave owing that he will need to take within the next 6 months. The staff will be at work but will be unable to see patients. Scenario Two HCT and nurses will be off for one weeks paid leave as there will be a doctor able to cover their work. The doctors vacation is at 10 weeks to cover the 6 weeks for Dr. Coull and 4 weeks for the second doctor in the 6 months. The practice will still need $204,000 over the six months to cover the GP costs. Proposal for a three year Family Practice Pilot This proposal would be based on the function of the Phoenix Medical Practice as it currently works, but with the added ability to add at least two doctors, one as soon as possible and another in the second year with other nurses and health care technicians as required. The Practice Manager would also be increased to full-time. There would also be the ability to develop relationships with other parts of the health sector to enable the development of services within the practice based on population need. Alternative Funding The level of funding would be decided but the practice would decide how best to use it, with parameters of remaining in budget, increase preventative programs and increase the number of patients on the roster. Funding would comprise of a capitation rate, funding for salaries plus oncosts, services provided and for evidence based practice, through a quality framework. The funding would need to take into account the management structure required. The practice would be able to provide data from the high architecture electronic system in place. Data mining would be provided for meaningful, measurable targets and indicators for ongoing monitoring and

5 evaluation. This would incentivise quality of services rather than quantity of services. A framework for this would need to be discussed and agreed. In essence an agreement for the 3 year pilot to be be in place before that date with details to be worked out during the short term period of 6 months. If the details of the pilot are worked out earlier then the pilot can be in place earlier. One way to achieve this would be to fund the phoenix practice managers to 35 hours per week for 3 months which would increase the monthly amount by $10,000. Overall this would reduce the outlay by $102,000 as long as three months is enough time to allow approval for the financial structure of the pilot. We would be happy to provide additional information on request to support our evidence based practice. If you have any questions please do not hesitate to get in touch with Jane or Liz on or by or Within the pilot period it was intended to build positive working relationships with professionals within Health PEI to further strengthen the quality of care and service levels provided for our patients. This is encapsulated in the sections below. The Extended Primary Care Team Professions Allied to Medicine The extended primary care team potentially consists of: Community Pharmacist, Dietician, Counsellor, Physiotherapy, Occupational Therapy, Podiatry etc. Many of the above positions could be attached in the sense that they work with the practice to deliver services for the practice patients. They would work on-site providing clinics and seeing individual patients. The added value of this way of working is that they are part of a collaborative team, with shared resources and patient information. Patient Engagement Patient engagement is important so that the practice is open and transparent in its way of working and is open to continual development. Patients wold be asked if they would like to contribute to the development of the practice as a whole and to specific new services that the practice would like to run.the practice also wants patients to contribute through an annual survey that would inform processes through the patient representative group. A patient representative group to help develop the service as a whole. Different time limited groups to work on specific issues Group chosen fairly with a range of skills and backgrounds Given the data, information, and skills to engage fully Given a clear framework of evidence based practice to work within Use of GPAC survey Not to go ahead with to pilot this model with appropriate funding is a lost opportunity to benefit the people of this island in terms of their health. This type of model when working with at least 3 doctors would have enabled other services to be developed such as minor surgery. This would have benefited the province as the service would include taking dermatological biopsies which would have saved patients from having to go to Halifax for a minor investigation.

The Practice Nurse is accountable to the Managing Medical Principal for clinical issues and Practice Manager for non-clinical issues.

The Practice Nurse is accountable to the Managing Medical Principal for clinical issues and Practice Manager for non-clinical issues. Job Description Nurse Overview The Practice Nurse is a multi-skilled practitioner who, as part of a team, contributes to the provision of high-quality health care in the general practice setting. Her/his

More information

Patient Satisfaction Survey Report March 2013

Patient Satisfaction Survey Report March 2013 Patient Satisfaction Survey Report March 2013 Background Information:- The Practice Manager met with the Patient Group Members on January 28 th and a discussion was held on the issues that everyone felt

More information

JOB DESCRIPTION Nurse Practitioner

JOB DESCRIPTION Nurse Practitioner JOB DESCRIPTION JOB TITLE: Nurse Practitioner NAME: SALARY: LOCATION: REPORTING TO: JOB SUMMARY Salary will be dependent upon qualifications and experience Pelham Medical Group Humberview Surgery Church

More information

PENN SURGERY 2a Coalway Road Penn Wolverhampton West Midlands WV3 7LR. Penn Surgery Statement of Purpose

PENN SURGERY 2a Coalway Road Penn Wolverhampton West Midlands WV3 7LR. Penn Surgery Statement of Purpose PENN SURGERY 2a Coalway Road Penn Wolverhampton West Midlands WV3 7LR Provider ID: 1-539310589 Surgery Telephone: 01902 333408 Website: www.pennsurgery.co.uk Penn Surgery Statement of Purpose Registered

More information

EYE HEALTH CENTRE Castleton Way, Eye, Suffolk IP23 7DD Telephone: 01379 870689 Fax: 01379 871182

EYE HEALTH CENTRE Castleton Way, Eye, Suffolk IP23 7DD Telephone: 01379 870689 Fax: 01379 871182 SURGERY TIMES EYE HEALTH CENTRE Castleton Way, Eye, Suffolk IP23 7DD Telephone: 01379 870689 Fax: 01379 871182 Mornings: Monday to Friday By appointment 08.30 11.00 Monday to Friday Telephone Consultations

More information

VICTORIA STREET MEDICAL GROUP 7 VICTORIA STREET ABERDEEN AB10 1QW. Tel: 01224 641930 Fax: 01224 656915

VICTORIA STREET MEDICAL GROUP 7 VICTORIA STREET ABERDEEN AB10 1QW. Tel: 01224 641930 Fax: 01224 656915 VICTORIA STREET MEDICAL GROUP 7 VICTORIA STREET ABERDEEN AB10 1QW Tel: 01224 641930 Fax: 01224 656915 The Practice We are Victoria Street Medical Group, 7 Victoria Street, Aberdeen, Tel (01224) 641930,

More information

Holme Bubwith Medical Group Information for Patients Services at:

Holme Bubwith Medical Group Information for Patients Services at: Useful Contacts Emergency Ambulance Service 999 Out of hours Service 0845 056 80 60 NHS Direct 0845 46 47 Holme On Spalding Moor Surgery 01430 860221 Bubwith Surgery 01757 288315 East Riding of Yorkshire

More information

PRIMARY PHYSIOTHERAPY AND ALLIED HEALTH AN OPTION FOR YOU TO CONSIDER

PRIMARY PHYSIOTHERAPY AND ALLIED HEALTH AN OPTION FOR YOU TO CONSIDER PRIMARY PHYSIOTHERAPY AND ALLIED HEALTH AN OPTION FOR YOU TO CONSIDER PRIMARY HEALTH CARE AN INTRODUCTION One of Australia s largest healthcare providers ASX-listed healthcare Company Over 70 Medical Centres

More information

A Guide to Patient Services. Cedars-Sinai Health Associates

A Guide to Patient Services. Cedars-Sinai Health Associates A Guide to Patient Services Cedars-Sinai Health Associates Welcome Welcome to Cedars-Sinai Health Associates. We appreciate the trust you have placed in us by joining our dedicated network of independent-practice

More information

Bristol, North Somerset, Somerset and South Gloucestershire Area Team 2014/15 Patient Participation Enhanced Service

Bristol, North Somerset, Somerset and South Gloucestershire Area Team 2014/15 Patient Participation Enhanced Service Bristol, North Somerset, Somerset and South Gloucestershire Area Team 2014/15 Patient Participation Enhanced Service Practice Name: St George Health Centre Practice Code: L81062 Signed on behalf of practice:

More information

502-504 NEW CROSS ROAD LONDON SE14 6TJ TEL: 020 8694 1331 FAX:

502-504 NEW CROSS ROAD LONDON SE14 6TJ TEL: 020 8694 1331 FAX: DEPTFORD SURGERY 502-504 NEW CROSS ROAD LONDON SE14 6TJ TEL: 020 8694 1331 FAX: 020 8692 7374 Email - lewccg.g85711-general@nhs.net www.deptfordsurgery.nhs.uk PARTNERS Dr. Sarah Hawxwell MBBS DCH DRCOG

More information

MGS MEDICAL PRACTICE

MGS MEDICAL PRACTICE MGS MEDICAL PRACTICE LOW HILL MEDICAL PRACTICE 191 First Avenue Wolverhampton WV10 9SX Tel: 01902 728861 Fax: 01902 822883 BRADLEY HEALTH CENTRE RUSKIN ROAD SURGERY Wallace Road 30-32 Ruskin Road Bradley

More information

27-29 Derby Road 358 Copnor Road. Tel: 0844 815 1802. Fax: 0844 815 1803

27-29 Derby Road 358 Copnor Road. Tel: 0844 815 1802. Fax: 0844 815 1803 27-29 Derby Road 358 Copnor Road North End Portsmouth PO2 8HW Copnor Portsmouth PO3 5EL Tel: 0844 815 1802 Fax: 0844 815 1803 Welcome to Derby Road Group Practice Thank you for deciding to join our Practice.

More information

Minutes of Patient Participation Group (PPG) Meeting Beckett House Practice 7pm 8.30pm Wednesday 30 th July 2014

Minutes of Patient Participation Group (PPG) Meeting Beckett House Practice 7pm 8.30pm Wednesday 30 th July 2014 Minutes of Patient Participation Group (PPG) Meeting Beckett House Practice 7pm 8.30pm Wednesday 30 th July 2014 Attendance from the Practice: Dr Elizabeth McGinn (GP Partner), Sandra Connolly (Practice

More information

Developing Pharmacist-Managed Clinics in the Outpatient Setting

Developing Pharmacist-Managed Clinics in the Outpatient Setting Developing Pharmacist-Managed Clinics in the Outpatient Setting Name : R Mohd Khairul Anuar R Ismail Unit : Drug Information Unit Preceptor : Pn Zalina Zahari A Primer for Developing Pharmacist- Managed

More information

Newington Road Surgery. Information Leaflet

Newington Road Surgery. Information Leaflet Newington Road Surgery Information Leaflet 100 Newington Road Ramsgate Kent, CT12 6EW Telephone: 01843 595951 Fax: 01843 853387 www.newingtonroadsurgery.co.uk For life threatening emergencies, please dial

More information

Harness Care Cooperative Ltd Quality primary care services provided through local cooperation Company registration: 06584450

Harness Care Cooperative Ltd Quality primary care services provided through local cooperation Company registration: 06584450 Harness Care Cooperative Ltd Quality primary care services provided through local cooperation Company registration: 06584450 Job Description Job title: Nurse Practitioner /Lead Nurse ACCOUNTIBILITY The

More information

Thatcham Medical Practice Local Participation Report March 2014

Thatcham Medical Practice Local Participation Report March 2014 Thatcham Medical Practice Local Participation Report March 2014 Thatcham Medical Practice (TMP) is participating in an enhanced service initiative commissioned by NHS England. It ensures patients are involved

More information

Patient & Practice Charter

Patient & Practice Charter PEARTREE MEDICAL CENTRE 159 Peartree Road Normanton Derby DE23 8NQ Patient & Practice Charter 2013 1 Telephone: 01332 360692 Fax: 01332 368181 Out of Hours: 111 Peartree Medical Centre Staff Doctors Dr

More information

LEWISHAM MEDICAL CENTRE

LEWISHAM MEDICAL CENTRE LEWISHAM MEDICAL CENTRE 308 Lee High Road SE13 5PJ Telephone - 0208 318 0190 Fax 0208 318 1965 lewccg.g85023-general@nhs.net www.lewishammedicalcentre.nhs.uk Opening Times Monday Friday: 08.00 18.30 Thursday:

More information

PLAN DO STUDY ACT. Survey Report / Action Plan to be discussed and noted during meeting

PLAN DO STUDY ACT. Survey Report / Action Plan to be discussed and noted during meeting PATIENT SURVEY ACTION PLAN Practice: The Phoenix Practice 2013/14 Patient Survey Objective: 1. Welcome back the Patient Participation Group / New Members 2 Patient Survey Questionnaire 3 Patients' priorities

More information

We re here to help, who to see at WMC

We re here to help, who to see at WMC We re here to help, who to see at WMC At Wokingham Medical Centre we have a large, multi-skilled clinical team who are here to help you. Selecting the right clinician will not only ensure you access the

More information

HOW TO GET HELP WHEN THE SURGERY IS CLOSED.

HOW TO GET HELP WHEN THE SURGERY IS CLOSED. HOW TO GET HELP WHEN THE SURGERY IS CLOSED. When the surgery is closed there is an emergency GP available 24hours a day, 7 days a week. To contact the emergency out of hours GP service telephone 020 8185

More information

Corkland Road Medical Practice

Corkland Road Medical Practice Contact Us Telephone: 0161 881 6223 Fax: 0161 881 0709 Out of Hours: 0161 336 3252 Corkland Road Medical Practice www.corklandroadmedicalpractice.co.uk Corkland Road Medical Practice 7-9 Corkland Road

More information

KNIGHTS HILL SURGERY Suite 1, West Norwood Health and Leisure Centre, SE27 0DF

KNIGHTS HILL SURGERY Suite 1, West Norwood Health and Leisure Centre, SE27 0DF KNIGHTS HILL SURGERY Suite 1, West Norwood Health and Leisure Centre, SE27 0DF Tel: 0203 141 0700 Fax: 0203 049 0701 Email - lamccg.knightshill@nhs.net Website: www.knightshillsurgery.nhs.uk PARTNERS Dr

More information

WOOD LANE MEDICAL CENTRE 2A WOOD LANE RUISLIP HA4 6ER TEL : 01895 632 677 FAX : 01895 623 236 www.woodlanesurgery.nhs.uk INFORMATION FOR PATIENTS

WOOD LANE MEDICAL CENTRE 2A WOOD LANE RUISLIP HA4 6ER TEL : 01895 632 677 FAX : 01895 623 236 www.woodlanesurgery.nhs.uk INFORMATION FOR PATIENTS WOOD LANE MEDICAL CENTRE 2A WOOD LANE RUISLIP HA4 6ER TEL : 01895 632 677 FAX : 01895 623 236 www.woodlanesurgery.nhs.uk INFORMATION FOR PATIENTS WELCOME TO WOOD LANE MEDICAL CENTRE Our approach to your

More information

Warden Lodge Medical Practice. Statement of Purpose. Health and Social Care Act 2008

Warden Lodge Medical Practice. Statement of Purpose. Health and Social Care Act 2008 Warden Lodge Medical Practice Version 1 February 2013 Statement of Purpose Health and Social Care Act 2008 Service Provider Warden Lodge Medical Practice Glen Luce Cheshunt Herts EN8 8NW Tel: 01992 622324

More information

Oakenhall Medical Practice. Bolsover Street Hucknall Nottingham NG15 7UA. Statement of Purpose

Oakenhall Medical Practice. Bolsover Street Hucknall Nottingham NG15 7UA. Statement of Purpose Oakenhall Medical Practice Bolsover Street Hucknall Nottingham NG15 7UA Statement of Purpose Date: January 2016 Review Due: January 2017 1 Statement of Purpose The name and address of the registered provider

More information

Publications Gateway Ref No. 04365. Patient Online: MAKING THE MOST OF ONLINE APPOINTMENTS AND REPEAT PRESCRIPTIONS

Publications Gateway Ref No. 04365. Patient Online: MAKING THE MOST OF ONLINE APPOINTMENTS AND REPEAT PRESCRIPTIONS Publications Gateway Ref No. 04365 Patient Online: MOST OF ONLINE AND REPEAT Equality and Health Inequalities Statement Promoting equality and addressing health inequalities are at the heart of NHS England

More information

If you have a question about whether MedStar Family Choice covers certain health care, call MedStar Family Choice Member Services at 888-404-3549.

If you have a question about whether MedStar Family Choice covers certain health care, call MedStar Family Choice Member Services at 888-404-3549. Your Health Benefits Health services covered by MedStar Family Choice The list below shows the healthcare services and benefits for all MedStar Family Choice members. For some benefits, you have to be

More information

Newsletter. Winter 2014. Sunny Grasmere by NP Dee Howkins. The Partners and Staff of. James Cochrane Practice. wish you all a.

Newsletter. Winter 2014. Sunny Grasmere by NP Dee Howkins. The Partners and Staff of. James Cochrane Practice. wish you all a. Newsletter Winter 2014 Sunny Grasmere by NP Dee Howkins The Partners and Staff of James Cochrane Practice wish you all a Happy New Year Maude Street Surgery Maude Street, Kendal. LA9 4QE Helme Chase Surgery

More information

R: Community Health. College of Licensed Practical Nurses of Alberta, Competency Profile for LPNs, 3rd Ed. 151

R: Community Health. College of Licensed Practical Nurses of Alberta, Competency Profile for LPNs, 3rd Ed. 151 R: Community Health College of Licensed Practical Nurses of Alberta, Competency Profile for LPNs, 3rd Ed. 151 Competency: R-1 Nursing R-1-1 R-1-2 R-1-3 R-1-4 R-1-5 Demonstrate knowledge and ability to

More information

CHAPTER 17: HEALTH PROMOTION AND DISEASE MANAGEMENT

CHAPTER 17: HEALTH PROMOTION AND DISEASE MANAGEMENT CHAPTER 17: HEALTH PROMOTION AND DISEASE MANAGEMENT HEALTH SERVICES AND PROGRAMS The Plan s Health Promotion and Disease Management Department seeks to improve the health and overall well-being of our

More information

Kingsway Medical Centre Kingsway, Billingham, Cleveland, TS23 2LS

Kingsway Medical Centre Kingsway, Billingham, Cleveland, TS23 2LS Kingsway Medical Centre Kingsway, Billingham, Cleveland, TS23 2LS Appointments & Emergencies Tel : 01642 553738 For Results & General Enquiries : Tel : 01642 554967 Please visit our surgery website for

More information

Member Health Management Programs

Member Health Management Programs Independent Health s Member Health Management Programs Helping employees manage their health. Helping you manage your costs. Independent Health s Member Health Management Programs A Comprehensive Approach...

More information

Timely Access to Quality Health Care

Timely Access to Quality Health Care Media Backgrounder Timely Access to Quality Health Care Timely Access to Quality Health Care As a Province, we have much to show for our unwavering commitment to health care: The number of physicians practicing

More information

OPEN DOOR FAMILY MEDICAL CENTERS, INC. POLICY AND PROCEDURE. Appointment Scheduling RESPONSIBLE DIRECTOR: Chief Operations Officer

OPEN DOOR FAMILY MEDICAL CENTERS, INC. POLICY AND PROCEDURE. Appointment Scheduling RESPONSIBLE DIRECTOR: Chief Operations Officer OPEN DOOR FAMILY MEDICAL CENTERS, INC. POLICY AND PROCEDURE TOPIC: RESPONSIBLE DIRECTOR: AFFECTED DEPARTMENTS: AUTHORIZED BY: Appointment Scheduling Chief Operations Officer Patient Services, Nursing,

More information

ENGAGING PHARMACISTS IN 1305

ENGAGING PHARMACISTS IN 1305 ENGAGING PHARMACISTS IN 1305 UTAH EXAMPLES NICOLE BISSONETTE, MPH, MCHES EPICC PROGRAM MANAGER UTAH PROJECTS INVOLVING PHARMACISTS Prior to 1305 Select Health Pharmacist Hypertension Management Team Based

More information

Community Care of North Carolina. Statewide program for managing Carolina Access recipients

Community Care of North Carolina. Statewide program for managing Carolina Access recipients Community Care of North Carolina Statewide program for managing Carolina Access recipients Key Goals Improve access to, quality of, and coordination of care for Carolina Access Medicaid patients. By doing

More information

Your guide to better health Grow healthy. Live well.

Your guide to better health Grow healthy. Live well. Your guide to better health Grow healthy. Live well. FREDERICK COUNTY PUBLIC SCHOOLS Look Inside Where do I go for health tools and resources? How can I get and stay healthy? What mobile applications are

More information

Joint Principles of the Patient Centered Medical Home February 2007

Joint Principles of the Patient Centered Medical Home February 2007 American Academy of Family Physicians (AAFP) American Academy of Pediatrics (AAP) American College of Physicians (ACP) American Osteopathic Association (AOA) Joint Principles of the Patient Centered Medical

More information

If someone has collapsed, has chest pain or difficulty breathing, dial 999

If someone has collapsed, has chest pain or difficulty breathing, dial 999 Dr Fiona Cornish MA MB BChir 1984 (Cantab) DRCOG DCH MRCGP DFFP Dr Sally Barnard MB BS 1987 (Melbourne) DCH MRCGP DFFP Dr Adrian O Reilly MB BChir 1984 DRCOG MRCGP DCH DPH (Cantab) Dr Paul Linehan MB BCh

More information

Branksomewood Healthcare Centre Branksomewood Road Fleet GU51 4JX. Patient Reference Group Practice Report 2012-2013

Branksomewood Healthcare Centre Branksomewood Road Fleet GU51 4JX. Patient Reference Group Practice Report 2012-2013 Branksomewood Healthcare Centre Branksomewood Road Fleet GU51 4JX Patient Reference Group Practice Report 2012-2013 The Patient Reference Group (PRG) at Branksomewood Healthcare Centre provides an opportunity

More information

A guide to our services

A guide to our services Shipley Medical Practice A guide to our services Telephone: (01274) 531153 or (01274) 589160 Opening hours: Monday to Friday 8am until 6.30pm Thursday late opening until 8pm Evenings and weekends: Dial

More information

STATEMENT OF PURPOSE OAKWOOD SURGERY OAKWOOD SURGERY PARTNERSHIP GENERAL PRACTICE

STATEMENT OF PURPOSE OAKWOOD SURGERY OAKWOOD SURGERY PARTNERSHIP GENERAL PRACTICE STATEMENT OF PURPOSE OAKWOOD SURGERY OAKWOOD SURGERY PARTNERSHIP GENERAL PRACTICE Oakwood Surgery has one site 380 Bishops Drive Oakwood Derby DE21 2DF The Practice will open as follows (appointments start

More information

Organization of Primary Care Clinics

Organization of Primary Care Clinics Component 1: Introduction to Health Care and Public Health in the U.S. 1.3: Unit 3: Delivering Healthcare (Part 2) 1.3e: Organization Of Primary Care Clinics Organization of Primary Care Clinics Organization

More information

Submission by the Irish Pharmacy Union to the Department of Health on the Scope for Private Health Insurance to incorporate Additional Primary Care

Submission by the Irish Pharmacy Union to the Department of Health on the Scope for Private Health Insurance to incorporate Additional Primary Care Submission by the Irish Pharmacy Union to the Department of Health on the Scope for Private Health Insurance to incorporate Additional Primary Care Services January 2015 1 IPU Submission to the Department

More information

STONEHILL MEDICAL CENTRE PATIENT PARTICIPATION GROUP REPORT AND ACTION PLAN 2012/2013

STONEHILL MEDICAL CENTRE PATIENT PARTICIPATION GROUP REPORT AND ACTION PLAN 2012/2013 Introduction Stonehill Medical Centre lies in Farnworth and is part of the South East Cluster of Bolton and has approximately 14,000 patients The practice operates to CQC Standards. We have five GP Partners,

More information

Klamath Tribal Health & Family Services 3949 South 6 th Street Klamath Falls, OR 97603

Klamath Tribal Health & Family Services 3949 South 6 th Street Klamath Falls, OR 97603 Klamath Tribal Health & Family Services 3949 South 6 th Street Klamath Falls, OR 97603 Phone: (541) 882-1487 or 1-800-552-6290 HR Fax: (541) 273-4564 OPEN: 10/02/12 CLOSE: WHEN FILLED POSITION: RESPONSIBLE

More information

MEDICARE WAGE INDEX OCCUPATIONAL MIX SURVEY

MEDICARE WAGE INDEX OCCUPATIONAL MIX SURVEY MEDICARE WAGE INDEX OCCUPATIONAL MIX SURVEY Date: / / Provider Number: Provider Contact Name: Provider Contact Phone Number: Reporting Period: / / - / / (MM/DD/YYYY) (MM/DD/YYYY) Introduction: Section

More information

Dermatology and Minor Surgery Services

Dermatology and Minor Surgery Services South Tyneside NHS Foundation Trust Dermatology and Minor Surgery Services Providing a range of NHS services in Gateshead, South Tyneside and Sunderland. Dermatology and Minor Surgery Services The dermatology

More information

Mental Health Acute Inpatient Service Users Survey Questionnaire

Mental Health Acute Inpatient Service Users Survey Questionnaire Mental Health Acute Inpatient Service Users Survey Questionnaire What is the survey about? This survey is about your recent stay in hospital for your mental health. Who should complete the questionnaire?

More information

Healthcare Associates Caring for You

Healthcare Associates Caring for You Healthcare Associates Caring for You Welcome to Healthcare Associates Dedicated to You At Healthcare Associates (HCA), patients come first, and caring for you is what we do best. We are pleased to offer

More information

Community Health Program Outpatient Care Management Program

Community Health Program Outpatient Care Management Program Community Health Program Outpatient Care Management Program Beverly Dowling Assistant Vice President Community Health Network Office of Health Policy and Legislative Affairs The University of Texas Medical

More information

MedStar Family Choice Benefits Summary District of Columbia- Healthy Families WHAT YOU GET WHO CAN GET THIS BENEFIT BENEFIT

MedStar Family Choice Benefits Summary District of Columbia- Healthy Families WHAT YOU GET WHO CAN GET THIS BENEFIT BENEFIT Primary Care Services Specialist Services Laboratory & X-ray Services Hospital Services Pharmacy Services (prescription drugs) Emergency Services Preventive, acute, and chronic health care Services generally

More information

ALBERTA MEDICAL ASSOCIATION PRIMARY CARE SUMMIT WHAT WE HEARD

ALBERTA MEDICAL ASSOCIATION PRIMARY CARE SUMMIT WHAT WE HEARD ALBERTA MEDICAL ASSOCIATION PRIMARY CARE SUMMIT WHAT WE HEARD Corinne Saad February 8, 2013 CONTENTS Introduction... 2 Primary health care: What s working... 2 Physician/patient relationship... 2 Team

More information

Community Pharmacy Helping You Stay Well

Community Pharmacy Helping You Stay Well Community Pharmacy Helping You Stay Well Carol Trower Chief Executive Officer Pharmacy Thames Valley What can Community Pharmacy do for you? Prescriptions Over-the-counter medicines Advice and support

More information

Advance Medical Advance Medical Hungary. We bring the world s medical experts within arm s reach

Advance Medical Advance Medical Hungary. We bring the world s medical experts within arm s reach Advance Medical Advance Medical Hungary We bring the world s medical experts within arm s reach Back in 1999, two students at the IESE Business School of the University of Navarra in Barcelona came up

More information

Job Description Receptionist Administrator

Job Description Receptionist Administrator New Court Surgery Malvern Job Description Receptionist Administrator Job title: Reports to: Accountable to: Receptionist and Administrator Deputy Practice Manager (1 st line), Practice Manager General

More information

Information for Our Patients

Information for Our Patients Information for Our Patients Locations Artemis Health 2561 Lac De Ville Boulevard, Suite 202 Rochester, NY 14618 585-244-7330 Greece Health Center 470 Long Pond Road Rochester, NY 14612 585-227-7600 Irondequoit

More information

Understanding Group Health Insurance Anthem KeyCare 15+ Plan

Understanding Group Health Insurance Anthem KeyCare 15+ Plan Understanding Group Health Insurance Anthem KeyCare 15+ Plan January 12, 2010 Although it is the intent of the University to continue current benefit plans, the University reserves the right to modify,

More information

Asthma Disease Management Program

Asthma Disease Management Program Asthma Disease Management Program Element A: Program Content GHC-SCW is committed to helping members, and their practitioners, manage chronic illness by providing tools and resources to empower members

More information

SMITHS FALLS NURSE PRACTITIONER-LED CLINIC ANNUAL REPORT

SMITHS FALLS NURSE PRACTITIONER-LED CLINIC ANNUAL REPORT SMITHS FALLS NURSE PRACTITIONER-LED CLINIC ANNUAL REPORT October 18, 2014 Message from Nancy Unsworth, NP-PHC Executive Director This report covers the period April 1, 2013 to March 31, 2014 and is extended

More information

Concept Series Paper on Disease Management

Concept Series Paper on Disease Management Concept Series Paper on Disease Management Disease management is the concept of reducing health care costs and improving quality of life for individuals with chronic conditions by preventing or minimizing

More information

Heath Shield Heath Care Management System

Heath Shield Heath Care Management System Heath Shield Heath Care Management System Introduction Heath Shield will be an integrated, modular client server based system which can be extended to a web based solution also. The programs will have

More information

Welcome to Crozer-Keystone Health Network Primary Care

Welcome to Crozer-Keystone Health Network Primary Care Welcome to Crozer-Keystone Health Network Primary Care A Guide to Your CKHN Patient-Centered Medical Home: What you can expect from us... What we will need from you......so you can gain the full benefits

More information

RACGP General Practice Patient Charter Australian Primary Health Care Nurses Association (APNA) September 2014

RACGP General Practice Patient Charter Australian Primary Health Care Nurses Association (APNA) September 2014 RACGP General Practice Patient Charter Australian Primary Health Care Nurses Association (APNA) September 2014 For further information and comment please contact Kathy Bell, Chief Executive Officer, Australian

More information

Kaiser Permanente of Ohio

Kaiser Permanente of Ohio Kaiser Permanente of Ohio Chronic Disease Management Program March 11, 2011 Presenters: Amy Kramer and Audrey L. Callahan 1 Objectives 1. Define the roles and responsibilities of the Care Managers in the

More information

Patient Satisfaction Survey Report 2014

Patient Satisfaction Survey Report 2014 Patient Satisfaction Survey Report 2014 The survey ran for 6 weeks from 20 th December 2013 to 31 st January 2014. 11 GPs and 4 nurses were asked to give out survey sheets to patients. Survey sheets were

More information

Quality Improvement Queen s Family Health Team, Kingston Ontario February 2012

Quality Improvement Queen s Family Health Team, Kingston Ontario February 2012 Quality Improvement Queen s Family Health Team, Kingston Ontario February 2012 Don't pave the goat paths. Some highlight from our journey of Quality Improvement Does the thought of quality improvement

More information

YOURCHOICE ONSITE HEALTH AND WELLNESS CENTER

YOURCHOICE ONSITE HEALTH AND WELLNESS CENTER YOURCHOICE ONSITE HEALTH AND WELLNESS CENTER Proposal Highlights The focus of this proposal is to establish a Public/Private partnership to create an onsite health and wellness clinic for the employees

More information

Derbyshire & Nottinghamshire Area Team 2014/15 Patient Participation Enhanced Service REPORT

Derbyshire & Nottinghamshire Area Team 2014/15 Patient Participation Enhanced Service REPORT Derbyshire & Nottinghamshire Area Team 2014/15 Patient Participation Enhanced Service REPORT Practice Name: Oakenhall Medical Practice Practice Code: C84095 Signed on behalf of practice: Lisa Ellison (Practice

More information

Rushcliffe Clinical Commissioning Group

Rushcliffe Clinical Commissioning Group Rushcliffe Clinical Commissioning Group 2 3 WELCOME This booklet gives information about the practice and the services that we provide. Belvoir Health Group is a large Practice with surgeries in Cropwell

More information

Appendix 1. CAHPS Health Plan Survey 5.0H Adult Questionnaire (Commercial)

Appendix 1. CAHPS Health Plan Survey 5.0H Adult Questionnaire (Commercial) Appendix 1 CAHPS Health Plan Survey 5.0H Adult Questionnaire (Commercial) 1-2 Appendix 1 CAHPS 5.0H Adult Questionnaire (Commercial) 1-3 CAHPS 5.0H Adult Questionnaire (Commercial) SURVEY INSTRUCTIONS

More information

Excellent Care for All. Camille Orridge Chief Executive Officer

Excellent Care for All. Camille Orridge Chief Executive Officer Planning for Diversity A Key Pillar in the Quest for Excellent Care for All Camille Orridge Chief Executive Officer Toronto Central CCAC 1 Excellent Care for All Act The Excellent Care for All Act puts

More information

Pharmacist Involvement in a Patient-Centered Medical Home

Pharmacist Involvement in a Patient-Centered Medical Home Pharmacist Involvement in a Patient-Centered Medical Home Submitted by: Christie Schumacher, Pharm.D., BCPS, BC-ADM, CDE, Assistant Professor, Midwestern University College of Pharmacy, 555 31st Street,

More information

What Happens at the Diabetes Clinic?

What Happens at the Diabetes Clinic? What Happens at the Diabetes Clinic? Outpatient Department Clinical Support Services Scunthorpe General Hospital This leaflet has been designed to give you important information about your condition /

More information

The Robert Darbishire Practice JOB DESCRIPTION. Nursing Team Leader

The Robert Darbishire Practice JOB DESCRIPTION. Nursing Team Leader The Robert Darbishire Practice JOB DESCRIPTION Nursing Team Leader JOB SUMMARY To provide a practice nursing service to patients, including in chronic disease management and other specialist areas. To

More information

Nurse Practitioners (NPs) and Physician Assistants (PAs): What s the Difference?

Nurse Practitioners (NPs) and Physician Assistants (PAs): What s the Difference? Nurse Practitioners (NPs) and Physician Assistants (PAs): What s the Difference? More than ever before, patients receive medical care from a variety of practitioners, including physicians, physician assistants

More information

BRITISH DERMATOLOGICAL NURSING GROUP

BRITISH DERMATOLOGICAL NURSING GROUP Nurse Led systemic monitoring clinics guidance on setting up this service Introduction Nurse led systemic monitoring clinics are an innovative approach to improving care delivery and maintaining both a

More information

Group Health Centre Sault Ste. Marie, Ontario

Group Health Centre Sault Ste. Marie, Ontario Group Health Centre Sault Ste. Marie, Ontario Breakout Session: Thriving Models That Haven t Spread: Why Not? Picking Up the Pace Conference November 2, 2010 In 1960, a group of 50 original canvassers

More information

Enhance your practice. Enhance patient care.

Enhance your practice. Enhance patient care. FPN Layout final Sept 7 9/8/06 10:54 AM Page 6 Enhance your practice. Enhance patient care. A Case for Change The surveys tell us patients are, for the most part, satisfied with the health care they receive.

More information

Ardleigh Surgery The Surgery Dedham Road Ardleigh CO7 7LD. Dedham Branch Surgery 1 Roman Place Manningtree Road Dedham CO7 6UD

Ardleigh Surgery The Surgery Dedham Road Ardleigh CO7 7LD. Dedham Branch Surgery 1 Roman Place Manningtree Road Dedham CO7 6UD Ardleigh Surgery The Surgery Dedham Road Ardleigh CO7 7LD And Dedham Branch Surgery 1 Roman Place Manningtree Road Dedham CO7 6UD Appointment of a Practice Manager Further Information for Applicants An

More information

CLOSING THE GAP IMPROVING INDIGENOUS ACCESS TO MAINSTREAM PRIMARY CARE

CLOSING THE GAP IMPROVING INDIGENOUS ACCESS TO MAINSTREAM PRIMARY CARE CLOSING THE GAP IMPROVING INDIGENOUS ACCESS TO MAINSTREAM PRIMARY CARE FREQUENTLY ASKED QUESTIONS SECTION ONE: SECTION TWO: Determining Patient of Aboriginal and Torres Strait Island Descent. PIP Indigenous

More information

Employer-Sponsored Clinics & Telemedicine Onsite, Online, Anywhere!

Employer-Sponsored Clinics & Telemedicine Onsite, Online, Anywhere! Employer-Sponsored Clinics & Telemedicine Onsite, Online, Anywhere! Presented By: Todd Wolf General Manager QuadMed Evolution Expected Benefits Scope of Services Delivery Models Feasibility Accountability

More information

Cambridgeshire Community Services NHS Trust: providing services across Cambridgeshire, Luton, Norfolk, Peterborough and Suffolk

Cambridgeshire Community Services NHS Trust: providing services across Cambridgeshire, Luton, Norfolk, Peterborough and Suffolk Doddington Hospital Outpatients Department Cambridgeshire Community Services NHS Trust: providing services across Cambridgeshire, Luton, Norfolk, Peterborough and Suffolk Introduction The Outpatient Department,

More information

1. JOB PURPOSE 2. KEY ACCOUNTABILITIES PRINCIPAL DUTIES:

1. JOB PURPOSE 2. KEY ACCOUNTABILITIES PRINCIPAL DUTIES: Job Title: Location/Base: Dept.: Reporting to: Pharmacy Technician Claremont Hospital Pharmacy Pharmacy Manager 1. JOB PURPOSE The Pharmacy Technician, as part of a dedicated team, plays a key role in

More information

GP & Community Nursing Services

GP & Community Nursing Services GP & Community Nursing Services What do these services comprise? General Medical Practitioners (GP) A GP is your local personal NHS doctor. If you are ill or worried about your health or the health of

More information

Welcome To The First Edition Of Our Newsletter March 2014

Welcome To The First Edition Of Our Newsletter March 2014 Winterton Medical Practice Patient News Here at the Practice we are always looking at new ways to keep our patient s informed of the services that are available to them. We have responded to feedback from

More information

Collaborative Onsite Medical Care in the Workplace

Collaborative Onsite Medical Care in the Workplace Collaborative Onsite Medical Care in the Workplace Sue Dierksen, MPH,RN, COHN-S/CM, CSP Director of Business Health- Aspirus Clinics Holly Bauer, RN BSN Health Services Supervisor, Sentry Insurance Objectives

More information

Making Health Promotion Our Daily Business A Case Study of Health Oriented Healthcare Management

Making Health Promotion Our Daily Business A Case Study of Health Oriented Healthcare Management Making Health Promotion Our Daily Business A Case Study of Health Oriented Healthcare Management Keynote presentation - 21st International HPH Conference Gothenburg, May 2013 Dr. Diane Levin-Zamir, PhD,

More information

Practice Readiness Assessment

Practice Readiness Assessment Practice Demographics Practice Name: Tax ID Number: Practice Address: REC Implementation Agent: Practice Telephone Number: Practice Fax Number: Lead Physician: Project Primary Contact: Lead Physician Email

More information

Acupuncture Consent Acupuncture / Traditional Chinese Medicine

Acupuncture Consent Acupuncture / Traditional Chinese Medicine Personal Information Last Name First Name Initial Date of Birth Age: Address City Sex Province Postal Code Home No. Work No. Cell No. M F E-mail Primary care (medical physician) Occupation Employer How

More information

BENEFITS BROCHURE. 2016 Nurture your health

BENEFITS BROCHURE. 2016 Nurture your health BENEFITS BROCHURE 2016 Nurture your health ABOUT US The Chartered Accountants Medical Aid Fund (CAMAF), which was established in 1951, was originally designed for accounting professionals and offers superior

More information

ELECTRONIC HEALTH INFORMATION

ELECTRONIC HEALTH INFORMATION ELECTRONIC HEALTH INFORMATION ehealth - An Enabler of Integration, Sustainability and Patient Accountability/Empowerment Linda Bisonette, BScN, MHS, CHE ELECTRONIC HEALTH INFORMATION ehealth is defined

More information

Our Patient-Centered Medical Home a Process, not a Click

Our Patient-Centered Medical Home a Process, not a Click Our Patient-Centered Medical Home a Process, not a Click Richard Johnston, M.D. President, Medical Clinic of North Texas, P.A. Medical Clinic of North Texas, P.A. MCNT Physician Owned Primary Care Medical

More information

Notting Hill Medical Centre

Notting Hill Medical Centre Removal of Patients The surgery has the right to remove a patient from our list for any of the following reasons: We consider that the relationship between you and the Practice is in danger of breaking

More information

NON-EMERGENCY PATIENT TRANSPORT SERVICE PATIENT CHARTER

NON-EMERGENCY PATIENT TRANSPORT SERVICE PATIENT CHARTER South Central Ambulance Service NHS Foundation Trust NON-EMERGENCY PATIENT TRANSPORT SERVICE PATIENT CHARTER Putting Patients First 2 Putting Patients First NON-EMERGENCY PATIENT TRANSPORT SERVICE - PATIENT

More information

OUR PRIMARY CONCERN IS YOU!

OUR PRIMARY CONCERN IS YOU! OUR PRIMARY CONCERN IS YOU! Medical Home Patient Care Guide Our Mission To be a caring, compassionate and viable community health center, proactively improving the lives of those we serve by providing

More information

15. What is the best thing about your GP surgery?

15. What is the best thing about your GP surgery? 15. What is the best thing about your GP surgery? - Friendly and local, it's history (via various changes) goes back over a century! - Really helpful - Quick appointments, friendly receptionists - Availability

More information