Collect with Confidence

Size: px
Start display at page:

Download "Collect with Confidence"

Transcription

1 Your All-In-One Collection Management Platform Collect with Confidence Debtmaster by Comtronic Systems

2 We have been utilizing the Debtmaster collection platform for nearly 15 years and find their collection systems, support and industry knowledge to be an amazing value. -- M. Lammers

3 DEBTMASTER : ALL YOUR COLLECTION TOOLS UNDER ONE ROOF Collect with Confidence Using Secure, Fully Integrated Collection Software Whether you re a small office or an agency with many call centers, the Debtmaster collection suite can help you manage compliance, enhance security, and provide quality service for clients and debtors. At Comtronic we develop fully integrated collection technology that delivers all your debt management, telephony, and client reporting in one secure platform. Our software is easy to install and use right out of the box, and the friendly Comtronic staff provides all sales, service, and support. Debtmaster empowers collectors with the best in workflow management, debtor information, payment utilities, reporting tools, and documentation resources, all available with just a few mouse clicks.best of all, agents can access this information using a single application. State of the art design and features are not enough. As a company with over 45 years of history, we need to feel confident with both the product and support team behind it. [The] Debtmaster support team was able to deliver a flawless and timely data conversion, training, and resolution to our issues. Vendor support, not just technical support, is what it takes to win my business. E. Hall Comtronic has more than 30 years of experience working within the collection industry, incorporating feedback and best practices to create the best collection technology on the market. Our Debtmaster software suite is an affordable, flexible, compliance-friendly collection management platform that equips collection departments and agencies of any size to be efficient and profitable. DEBTMASTER COLLECTION MANAGEMENT SOFTWARE 3

4 SIMPLE, SECURE, REAL-TIME DATA ACCESS Complete Debtor Information at Your Fingertips DEBTOR DEMOGRAPHICS OUTSTANDING ACCOUNTS ACTION CODES Use Debtmaster to help your agents provide a high-quality, compliant debtor experience and recover more payments. The Debtmaster collector screen gives your agents the most current account information at-a-glance, with encryption and partial masking for sensitive fields (e.g. credit cards, social security number, and date of birth). With Debtmaster you have control over agent productivity and workflow. Customize collector screen layouts to match each type of debt you service so agents always see the most relevant data first. Agents can easily initiate electronic payment processing on an account, and before you can say screen pop they are ready to take the next call. 4 DEBTMASTER COLLECTION MANAGEMENT SOFTWARE

5 PAYMENTS MADE EASY FOR DEBTORS AND AGENTS Collect More with Secure Instant Electronic Payment Processing Don t wait to collect payments by mail! Instant electronic payments make it easy for debtors to make payments, helping you reduce operating costs and reach your profit goals faster. With Debtmaster agents can accept secure electronic payments via credit/debit cards or EFT/ACH transactions with multiple vendor options. Real-time approval ensures that payment information is automatically posted to accounts, eliminating legwork. Your staff can easily collect individual or recurring payments with one-time authorization on debtor accounts. Automate payments on a debtor payment schedule according to pre-authorized amounts. Debtmaster stores all cardholder data according to PCI data security standards for safe PCI compliance. Running a successful and efficient collections business is necessary to guarantee client satisfaction and that s no small task. It was crucial that our collection software package possess the functionality of handling the vast array of client and agency needs without being cumbersome. After evaluating over 20 collection software titles, I found Debtmaster to be an easy decision. Simple to begin with, functional to administer and powerful to grow with. Debtmaster has fulfilled their promise to deliver the best collection software package available today and I am proud to be a client. S. Holmquist DEBTMASTER COLLECTION MANAGEMENT SOFTWARE 5

6 INTELLIGENT COLLECTOR WORKFLOW MANAGEMENT Analyze Client Portfolios & Leverage Profitable Accounts CLIENT DEMOGRAPHICS RECOVERY FIGURES PRIVACY RULES Use Debtmaster to track client profitability and maximize each debt portfolio. With a few easy mouse clicks account managers can navigate the Debtmaster Client Window to review client demographics, recovery figures, and activity notes. Adjust and prioritize work queues to keep agents on target. Your sales team can work through a list of potential clients using contact schedules, and use built-in reporting tools to manage billing and payments. Privacy and security controls for sensitive data help your staff maintain HIPAA compliance. 6 DEBTMASTER COLLECTION MANAGEMENT SOFTWARE

7 BETTER VISIBILITY WITH REPORTING Monitor Your Progress & Fine-Tune for Growth Create informative reports to share with staff, management, clients, or investors. Debtmaster offers 60+ built-in reports and a unique ODBC interface for custom reporting with SAP Crystal Reports, Microsoft Excel, and other common applications. Track growth, motivate employees, and attract investors with meaningful information, eye-catching graphs, and up-to-date figures. DEBTMASTER COLLECTION MANAGEMENT SOFTWARE 7

8 MANAGE YOUR ENTERPRISE WITH THE DEBTMASTER SUITE Debtmaster CallThru ClientAccess TM Fully Integrated Software: CallThru & ClientAccess fully integrate with your Debtmaster collection software for quick installation, seamless operation & secure, real-time data access. Comprehensive Information: Debtmaster with CallThru delivers instant screen pops containing complete, current debtor information so agents are prepared to connect & collect. Interactive Voice Messaging: CallThru uses the most current debtor information stored in Debtmaster to schedule a constant stream of rightparty connections to agents according to debtor dialing consent flags, time zones & account history. Security & Compliance: Debtmaster with CallThru makes it easy to store recorded calls for compliance monitoring with FDCPA, TCPA, and other federal/state guildelines. Data encryption & agent monitoring tools promote security & productivity from any location. Easy Payments Anytime: Sophisticated Interactive Voice Recognition technology & Digital Voice Broadcasting help you provide superior customer experience with 24x7 voice messaging & agentless payment collection. 8 DEBTMASTER COLLECTION MANAGEMENT SOFTWARE

9 BUILT-IN SECURITY & COMPLIANCE FOR COLLECTION INDUSTRY STANDARDS Protect Your Business & Your Data If you are looking for ways to strengthen your security and compliance strategies, Debtmaster can help. Our software suite enables you to implement and automate best practices throughout your business with built-in tools like automatic AES 256-bit data encryption and partial masking for sensitive data, complete contact tracking, HIPAA compliance features, cell phone number and flag tracking, time zone sensitivity, PCI compliant payments, and user-level security controls for onsite and remote access. Remote (keyless) authentication provides enhanced security and disaster recovery protection for your entire business. Use the Debtmaster Compliance Investigate Window to maintain and track compliance complaints and investigations. Of course the foundation of Debtmaster security is our all-in-one design, which manages your data and collector activity in a single secure application. DEBTMASTER COLLECTION MANAGEMENT SOFTWARE 9

10 COMPLIANT DIALING CONTROLS WITH CELL PHONE MANAGEMENT (CPM) MODULE & TIME ZONE SENSITIVITY Provide a Quality Customer Experience at Your Agency Whichever automated dialing technology you use, Debtmaster helps minimize costly violation risks with the built-in Cell Phone Management (CPM) module and time zone sensitivity. The CPM module enables you to import cell phone information from any source, and helps you identify known cell phone numbers in the Debtmaster database. Use the CPM to maintain tight control over dialing procedures. Up-to-date phone information like phone flags, status, and consent / non-consent to dial are essential to compliant, quality debtor experience. Debtmaster also uses time zone sensitivity to prevent collectors from dialing phone numbers outside of regulated FDCPA calling hours, so your agents can connect with the right party at the right time. 10 DEBTMASTER COLLECTION MANAGEMENT SOFTWARE

11 COLLECTION-SPECIFIC IP TELEPHONY MADE JUST FOR DEBTMASTER Boost Collector Efficiency & Maximize Right-Party Connections Activate CallThru to streamline workflows, save on voice services, and simplify your compliance strategy. CallThru is the industry s first collectionspecific IP phone system, and it works seamlessly with your Debtmaster collection management software. CallThru features Interactive Voice Response (IVR) for compliant messaging and 24x7 payments, Automated Call Distribution (ACD) for intelligent incoming call handling, power dialing for compliant outgoing calls, and voice broadcasting (interactive messaging) for maximum right-party connections. CallThru is a SIP-ready phone system, which allows you take advantage of more affordable voice services, and keeps you flexible for ramping up or down as your business evolves. You can also use CallThru to help your office implement training, coaching, and compliance with built-in advanced reporting, agent monitoring and call recording. DEBTMASTER COLLECTION MANAGEMENT SOFTWARE 11

12 STREAMLINE YOUR ADMINISTRATIVE TASKS Enhanced Communications Module Helps You Correspond with Clients & Debtors Eliminate redundant work and personalize communications with the Debtmaster Enhanced Communications Module. Agents can use Microsoft Word to select from a list of pre-approved letters and notices for debtors and clients. Letters can be created, stored, and printed on the fly, or scheduled to print automatically in daily batches. For high volumes, agencies can use the Debtmaster built-in letter outsource interface for efficient third-party letter printing. Save time and printing costs while you extend your reach with electronic communications. Debtmaster stores debtor and client addresses with consent tracking and management to help you send compliant notifications. The Debtmaster Cell Phone Management (CPM) module manages cell phone numbers and flags so you can send SMS text messages that meet FDCPA, TCPA, and other federal/state guildelines. 12 DEBTMASTER COLLECTION MANAGEMENT SOFTWARE

13 GET DEBTMASTER AND COLLECT WITH CONFIDENCE Better Profits with Better Technology Review Debtor Data at a Glance Make Collecting Payments Easy Built-In Security & Compliance Better Returns for Your Clients Keep Track of Agent Statistics Save Time with Online Skip Tracing Streamline Communications Keep Connected to Credit Bureaus Manage Millions of Accounts Schedule your Demo Today! DEBTMASTER HAS YOU COVERED A/R Client List Account Consolidation Account History Administrator Controlled Security Access AES 256-bit Encryption Automated Workflow Management Call Recording 1 Cell Phone Number & Flag Management Check Drafts Client Listing Client/Portfolio Cost Analysis Collector Alerts Commission Tracking & Reporting Compliance Tracking & Management Credit Bureau Reporting Credit Card Payments Database Encryption Debit EFT Payments Electronic Account Forwarding Enhanced Communications Management FDCPA & TCPA Compliance Features 1 Gross, Net, & Dual Net Remit Clients HIPAA Compliance Features In-House Letter Printing Integrated IVR 1 Intuit QuickBooks Integration Letter Outsourcing Manage Millions of Accounts Manage Multiple Debt Types Managed Worklists Master Client/Sub Client New Account Auto-Matching New Accounts Listing ODBC Payment Audit Payment Interfaces Performance Analysis Post Dated Checks Power Dialing Options 1 Pre-Collection Print Debtor Checks Prioritized Work Queues Promised Payment Scheduler Secure Account Notes Secure Online Client Reporting 2 Secure Remote User Access SIP-Ready Phone System 1 Simple Interest Calculation Skip Tracing Integration Time Zone Support Trust Statements & Accounting Unlimited Phone Numbers Unlimited Addresses User Defined Fields View Scanned Documents Voice Broadcasting 1 Voic 1 Worklists 1 Available with CallThru 2 Available with ClientAccess DEBTMASTER COLLECTION MANAGEMENT SOFTWARE 13

14 SEE WHAT TRUE EFFICIENCY LOOKS LIKE Schedule a Demo and See Debtmaster with CallThru for Yourself Collect with Confidence Smart business owners rely on Debtmaster with CallThru because of its proven track record to increase productivity for debt collection departments and agencies. Debtmaster is an easy-to-operate, all-inclusive collection software package designed to meet the specific needs of the collection industry. By combining easy-access to debtor information with intelligent IP-telephony, Debtmaster helps businesses to recover more debt and maintain compliance. What s more, Comtronic Systems is your one-stop vendor for sales, service, and support. We make it easy for you to grow your business into an efficient and profitable operation. Call Comtronic today to schedule your Debtmaster with CallThru demonstration and see for yourself why Debtmaster has remained an industry leader for more than 30 years. Debtmaster, CallThru, ClientAccess, and Comtronic are either registered trademark(s) or trademark(s) of Comtronic Systems, LLC in the United States and other countries. 14 DEBTMASTER COLLECTION MANAGEMENT SOFTWARE

15 CONTACT OUR FRIENDLY SALES STAFF & GET DEBTMASTER WITH CALLTHRU US & Canada International Online

16 CREATORS OF THE AWARD-WINNING DEBTMASTER FEATURING CALLTHRU IP-BASED TELEPHONY Serving the Collection Industry for Over 30 Years Founded in 1980, Comtronic Systems remains a worldwide leader in collection technology featuring the award-winning Debtmaster collection software suite. With a 30-year reputation for quality, Debtmaster continues to set the standard for PC-based collection technology by monitoring and adapting to evolving requirements for the collection industry. Debtmaster offers a complete package for everyone from small debt buyers to large collection departments and agencies who seek a comprehensive, user-friendly software solution. Business owners can integrate the CallThru IP-based telephony system with the Debtmaster collection software to keep their call centers compliant, efficient, and profitable. Add the ClientAccess web portal for on-demand client reporting available 24x7. The Comtronic reputation for quality and reliability is matched by its record of superb customer support. Debtmaster is the all-in-one collection software available with the convenience of a single vendor. Debtmaster Collection Software CallThru Integrated IP Telephony ClientAccessTM Secure Client Reporting Get Debtmaster and get the confidence which only a trusted vendor like Comtronic Systems can provide. Collect with Confidence

Collect with Confidence

Collect with Confidence Fully Integrated IP Telephony System for Collectors Designed Exclusively for Debtmaster Collect with Confidence CallThru by Comtronic Systems We have been utilizing the Debtmaster collection platform for

More information

Collect with Confidence

Collect with Confidence Secure Hosted On-Demand Client Reporting Designed Exclusively for Debtmaster Collect with Confidence ClientAccess by Comtronic Systems As a medium sized agency, Debtmaster has provided us a price point

More information

OVERVIEW Intelligent Communication Solutions for Automotive Dealerships

OVERVIEW Intelligent Communication Solutions for Automotive Dealerships OVERVIEW Intelligent Communication Solutions for Automotive Dealerships Avaya IP Office the Intelligent Communications solution for today s small and midsize auto dealers avaya.com 2 Millions of users

More information

CONTACT CENTER SOLUTIONS

CONTACT CENTER SOLUTIONS BROCHURE CONTACT CENTER SOLUTIONS STRENGTHEN CUSTOMER RELATIONSHIPS WHILE PROTECTING THE BOTTOM LINE. Your contact center is the primary interface to your organization, for your most valuable asset your

More information

OVERVIEW Intelligent Communication Solutions for Health Care Firms

OVERVIEW Intelligent Communication Solutions for Health Care Firms OVERVIEW Intelligent Communication Solutions for Health Care Firms Avaya IP Office the Intelligent Communications solution for today s small and midsize health care firms avaya.com 2 Millions of users

More information

Contact Center Solutions

Contact Center Solutions OVERVIEW MITEL Contact Center Solutions Strengthen Customer Relationships While Protecting the Bottom Line Your contact center is the primary interface to your organization, for your most valuable asset

More information

Improve Dictation and Transcription Workflow by Leaps and Bounds

Improve Dictation and Transcription Workflow by Leaps and Bounds Improve Dictation and Transcription Workflow by Leaps and Bounds Enterprise Voice Capture and Centralized Document Management Solution Part of the integrated M*Modal transcription solution, M*Modal Fluency

More information

CorvisaOne Contact Center Suite

CorvisaOne Contact Center Suite CorvisaOne Contact Center Suite A fresh approach to contact center technology Change the Way You Define Success DELIVER AMAZING CUSTOMER EXPERIENCES WITH CORVISAONE When customers have multiple choices

More information

Contact Center Solutions

Contact Center Solutions OVERVIEW MITEL Contact Center Solutions Strengthen Customer Relationships While Protecting the Bottom Line Your contact center is the primary interface to your organization for your most valuable asset

More information

CorvisaOne Contact Center Suite. A fresh approach to contact center technology

CorvisaOne Contact Center Suite. A fresh approach to contact center technology CorvisaOne Contact Center Suite A fresh approach to contact center technology Change the Way You Define Success DELIVER AMAZING CUSTOMER EXPERIENCES WITH CORVISAONE When customers have multiple choices

More information

CENTRIX IP TELEPHONY. Centrix IP Telephony

CENTRIX IP TELEPHONY. Centrix IP Telephony Centrix IP Telephony WHAT IS IP Telephony? IP telephony enables you to extend highly secure, reliable, and consistent communications services to all your employees whether they re part of head office,

More information

Mitel MiContact Center Enterprise & Business

Mitel MiContact Center Enterprise & Business Mitel MiContact Center Enterprise & Business For The MiVoice Business Platform Strengthen customer relationships while protecting the bottom line Your contact center is the primary interface to your organization,

More information

How to choose the best CRM implementation partner for your call center

How to choose the best CRM implementation partner for your call center WHITE PAPER How to choose the best CRM implementation partner for your call center Top benefits and technology considerations for selecting the CRM that matches your needs INTRODUCTION In the era of multi-channel

More information

Golder Cat-Scan & MRI Center Automates Imaging Center Workflows

Golder Cat-Scan & MRI Center Automates Imaging Center Workflows CASE STUDY Golder Cat-Scan & MRI Center Automates Imaging Center Workflows any health information system any application, for any specialty, anywhere endless possibilities TEXAS QUICK FACTS GOLDER CAT-SCAN

More information

InSync: Integrated EMR and Practice Management System

InSync: Integrated EMR and Practice Management System InSync: Integrated EMR and Practice Management System From MD On-Line InSync Version 5.4 End-to-End Medical Office Software Suite It took me a long time to feel comfortable with purchasing an EMR system.

More information

CUSTOMER CONTACT TECHNOLOGIES. Unifying the Agent Desktop with Noble Composer Mimic NOBLE SYSTEMS

CUSTOMER CONTACT TECHNOLOGIES. Unifying the Agent Desktop with Noble Composer Mimic NOBLE SYSTEMS CUSTOMER CONTACT TECHNOLOGIES Unifying the Agent Desktop with Noble Composer Mimic NOBLE SYSTEMS > The State of the Agent Desktop > The Information Challenge > The New Desktop Solution > How Noble Mimic

More information

Nortel Networks Symposium* Call Center Server

Nortel Networks Symposium* Call Center Server Nortel Networks Symposium* Call Center Server Set your foundation for profitable customer relationships Product Brief Get ready to overcome the diverse challenges of running a modern contact center with

More information

Product. Credit Card Management Comprehensive, Online Credit Card Account Management

Product. Credit Card Management Comprehensive, Online Credit Card Account Management Product Credit Card Management Comprehensive, Online Credit Card Account Management Give cardholders a complete, real-time view of their credit card account information while reducing your total cost of

More information

Collaboration solutions for midsized businesses Buyer s guide

Collaboration solutions for midsized businesses Buyer s guide Collaboration solutions for midsized businesses Buyer s guide Increase productivity by improving collaboration across and beyond your business. Give employees access to the information, people and resources

More information

Abila MIP Fund Accounting

Abila MIP Fund Accounting Abila MIP Fund Accounting Module Overview Award-winning Abila MIP Fund Accounting (formerly Sage 100 Fund Accounting) is the financial management solution preferred by nonprofit and government organizations

More information

Contact Center Solutions

Contact Center Solutions 1098_5394-Contact_Centre_Solutions_newlook:Layout 1 1/11/10 10:53 AM Page 1 OVERVIEW MITEL Contact Center Solutions Strengthen Customer Relationships While Protecting the Bottom Line Your contact center

More information

NEC Contact Centres (Genesys)

NEC Contact Centres (Genesys) Customisable and scalable solutions with enhanced functionality NEC Contact Centres (Genesys) On-premise or Cloud Solutions NEC Australia nec.com.au NEC supports more than 10,000 Genesys-based agent seats

More information

OVERVIEW Intelligent Communication Solutions for Law Firms

OVERVIEW Intelligent Communication Solutions for Law Firms OVERVIEW Intelligent Communication Solutions for Law Firms IP Office the Intelligent Communications solution for small and midsize law firms avaya.com 2 Millions of users in small and midsize businesses

More information

Intacct Financial Management and Accounting System

Intacct Financial Management and Accounting System Intacct Financial Management and Accounting System Intacct is the award winning cloud financial management and accounting system specifically designed to help small and midsized enterprises improve company

More information

Compliance Management EFFECTIVE MULTI-CUSTODIAL COMPLIANCE AND SALES SURVEILLANCE

Compliance Management EFFECTIVE MULTI-CUSTODIAL COMPLIANCE AND SALES SURVEILLANCE Compliance Management EFFECTIVE MULTI-CUSTODIAL COMPLIANCE AND SALES SURVEILLANCE Broker-dealers that have implemented best practices consistently report that they have increased confidence in their ability

More information

Sage CRM I White Paper. Enhance Your Business Relationships With Sage CRM

Sage CRM I White Paper. Enhance Your Business Relationships With Sage CRM I White Paper Enhance Your Business Relationships With Accelerate Your Performance With True 360 Business Visibility Imagine: Your top sales professional calls your best customer to sell him a new product.

More information

Allworx. Family of Products. Award-winning phone systems for businesses

Allworx. Family of Products. Award-winning phone systems for businesses Allworx Family of Products 2011 Award-winning phone systems for businesses Whether your business has 10 employees at a single site or hundreds of employees at multiple sites, traditional phones lines,

More information

A vaya IP Office Contact Center Solutions

A vaya IP Office Contact Center Solutions A vaya IP Office Contact Center Solutions Enhancing Customer Service Growing Your Business Contact center solutions to improve service, increase productivity and lower costs IP Telephony Contact Centers

More information

YARDI Genesis 2 Suite. You wear every hat. Now your software can, too.

YARDI Genesis 2 Suite. You wear every hat. Now your software can, too. YARDI Genesis 2 Suite You wear every hat. Now your software can, too. You wear every hat. Now your software can, too. When you are used to handling every aspect of property management for your business,

More information

OpenScape Contact Center Campaign Director. Creating Profitable Customer Experiences

OpenScape Contact Center Campaign Director. Creating Profitable Customer Experiences OpenScape Contact Center Campaign Director Creating Profitable Customer Experiences From responsive to proactive customer care Customers are the core of your business. So why would you wait for them to

More information

The superior communication power that your office needs today and tomorrow.

The superior communication power that your office needs today and tomorrow. The superior communication power that your office needs today and tomorrow. The science behind ESI Communications Servers is sophisticated, yet simple: each supports both digital functionality and IP-to-the-desktop,

More information

Understanding the Benefits of Unified Communications

Understanding the Benefits of Unified Communications Understanding the Benefits of Unified Communications Overview Increasing operating efficiencies is more important than ever in today s business. Competitive pressures force organizations to improve processes

More information

MITEL Real World. Hospitality Solutions

MITEL Real World. Hospitality Solutions MITEL Real World Hospitality Solutions Mitel Hospitality Solutions We can be very accommodating A proven leader in hospitality-specific communications worldwide, Mitel understands that providing today

More information

GUIDE TO PURCHASING A PHONE SYSTEM FOR YOUR CALL CENTER

GUIDE TO PURCHASING A PHONE SYSTEM FOR YOUR CALL CENTER GUIDE TO PURCHASING A PHONE SYSTEM FOR YOUR CALL CENTER A STEP-BY-STEP PRIMER TO HELP YOU SELECT THE RIGHT SOLUTION FOR YOUR SMALL TO MIDSIZE BUSINESS GUIDE TO PURCHASING THE RIGHT PHONE SYSTEM FOR YOUR

More information

Enhance Your. Business Relationships. SageCRM. with. www.sagesoftware.co.in

Enhance Your. Business Relationships. SageCRM. with. www.sagesoftware.co.in Enhance Your Business Relationships with SageCRM www.sagesoftware.co.in Accelerate Your Performance with True 360 Business Visibility Imagine: Your top sales professional calls your best customer to sell

More information

Mitel MiCloud Business Phone System

Mitel MiCloud Business Phone System Mitel MiCloud Business Phone System Communications in the Cloud Mitel MiCloud Business is an affordable and feature-rich phone system for small to mid-sized businesses. Fully hosted, maintained and supported

More information

SS&C Outsourcing Services: Beyond Hosting

SS&C Outsourcing Services: Beyond Hosting position paper SS&C Outsourcing Services: Beyond Hosting Asset managers should look beyond traditional application hosting to prepare their operations for growth. The investment management industry is

More information

Improving Customer Experience with IVR

Improving Customer Experience with IVR Improving Customer Experience with IVR June 2014 Sponsored By: Table of Contents Introduction... 1 Visual IVR... 2 Voice Biometrics... 3 IVR Analytics... 3 Simplified IVR Development Environments... 5

More information

NOVA PHONE SWITCHVOX IS THE SMARTER CHOICE FOR YOUR NEXT PHONE SYSTEM

NOVA PHONE SWITCHVOX IS THE SMARTER CHOICE FOR YOUR NEXT PHONE SYSTEM NOVA PHONE SWITCHVOX IS THE SMARTER CHOICE FOR YOUR NEXT PHONE SYSTEM Saves You Money Switchvox comes standard with more features and is more affordable than proprietary systems that have fewer features!

More information

The all-in-one Unified Communications solution for SMBs.

The all-in-one Unified Communications solution for SMBs. OpenScape Business The all-in-one Unified Communications solution for SMBs. Improve your performance and take your business to the next level with Unified Communications. Amplifying opportunities The success

More information

ATTRACT PROSPECTS ENGAGE CUSTOMERS SUCCEED IN YOUR BUSINESS

ATTRACT PROSPECTS ENGAGE CUSTOMERS SUCCEED IN YOUR BUSINESS ATTRACT PROSPECTS ENGAGE CUSTOMERS SUCCEED IN YOUR BUSINESS Maximizer CRM is a completely integrated sales, marketing and customer service and support management solution that enables you to attract prospects,

More information

Prism Analytics for Credit Unions Leverage Sophisticated Technology to Strengthen Member Relationships

Prism Analytics for Credit Unions Leverage Sophisticated Technology to Strengthen Member Relationships Product Prism Analytics for Credit Unions Leverage Sophisticated Technology to Strengthen Member Relationships Get a comprehensive view of your members. Prism Analytics for Credit Unions from Fiserv delivers

More information

Customer Timeline - New in Summer 2012. Web Lead Capture - New in Summer 2012. Built-In Dashboards - New in Summer 2012

Customer Timeline - New in Summer 2012. Web Lead Capture - New in Summer 2012. Built-In Dashboards - New in Summer 2012 What s New Maximizer CRM 12 Features New Mobile Access User Interface Enhanced Mobile Access Appointment Management Enhanced Web Access User Interface Improved Web Access Speed & Navigation LinkedIn Integration

More information

DNBi Risk Management. Unparalleled Data Insight to Drive Profitable Growth. Insights from Data. Relationships from Insights

DNBi Risk Management. Unparalleled Data Insight to Drive Profitable Growth. Insights from Data. Relationships from Insights DNBi Risk Management Unparalleled Data Insight to Drive Profitable Growth Insights from Data Relationships from Insights DNBi is a powerful, web-based credit risk management solution that offers Dun &

More information

JENZABAR EX. Exceptional insights. Extraordinary results. JENZABAR EX

JENZABAR EX. Exceptional insights. Extraordinary results. JENZABAR EX JENZABAR EX Exceptional insights. Extraordinary results. JENZABAR EX JENZABAR EX A Proven Solution for Higher Education Jenzabar EX is a comprehensive, fully-scalable administrative platform designed specifically

More information

Frustrated with your current NON-unified communications

Frustrated with your current NON-unified communications Frustrated with your current NON-unified communications solution want to know how to transform and innovate your existing investment? Troy Roberts General Manager AUS/NZ CallTime Solutions Opening Question

More information

Legal Services. Solutions

Legal Services. Solutions Legal Services Solutions Making a case for more efficient business communications Legal services providers have unique, dynamic requirements that demand more than a one size fits all approach to business

More information

Product Brief. Intacct Financials & Accounting. Intacct General Ledger

Product Brief. Intacct Financials & Accounting. Intacct General Ledger Product Brief Intacct Financials & Accounting Intacct Financials and Accounting includes Intacct General Ledger, Intacct Accounts Receivable, Intacct Accounts Payable, Intacct Cash Management and Intacct

More information

Workforce Optimization

Workforce Optimization Workforce Optimization What if your organization could improve everything about how it delivers customer service? What if you could serve customers better and more cost effectively while mining valuable

More information

CRM for Customer Service and Support

CRM for Customer Service and Support CRM for Customer Service and Support Maximize satisfaction. Drive repeat business Servicing customers effectively is a key component in growing your business through loyal, repeat buyers. Whether it s

More information

See your business in a new way.

See your business in a new way. Sage 300 ERP Multicompany and International Operations Management Brochure See your business in a new way. Realize the future of your business today. See your business in a new way. Realize the future

More information

Reach more customers. Take quicker payments. Make it all easier With just one Click.

Reach more customers. Take quicker payments. Make it all easier With just one Click. Reach more customers. Take quicker payments. Make it all easier With just one Click. By phone, online or mobile app, it doesn t matter when or where, Click allows you to reach more customers and take more

More information

The "All-in-one" Communications Solution for Small and Medium-Size Companies

The All-in-one Communications Solution for Small and Medium-Size Companies IP Telephony Contact Centers Mobility Services OVERVIEW Avaya IP Office The "All-in-one" Communications Solution for Small and Medium-Size Companies Enhancing Customer Service... Controlling Costs...Operating

More information

Cisco Smart Business Communications System: A New Way for Small Business to Communicate

Cisco Smart Business Communications System: A New Way for Small Business to Communicate Cisco Smart Business Communications System: A New Way for Small Business to Communicate Cisco Smart Business Communications System (SBCS) is a complete system of voice, data, video, and wireless networking

More information

Switchvox. It s more than a phone system. It s a better way to communicate.

Switchvox. It s more than a phone system. It s a better way to communicate. Switchvox It s more than a phone system. It s a better way to communicate. DIGIUM The Company That s Reinventing the Phone System Digium provides the VoIP solutions that small, medium, and large businesses

More information

For the MiVoice Business Platform

For the MiVoice Business Platform brochure MITEL MiCONTACT Center Enterprise & Business For the MiVoice Business Platform STRENGTHEN CUSTOMER RELATIONSHIPS WHILE PROTECTING THE BOTTOM LINE. Your contact center is the primary interface

More information

Cisco Unified Intelligent Contact Management Enterprise 7.2

Cisco Unified Intelligent Contact Management Enterprise 7.2 Cisco Unified Intelligent Contact Management Enterprise 7.2 Cisco Unified Intelligent Contact Management Enterprise-an integral component of the Cisco Unified Communications system-delivers an integrated

More information

M4 Systems. Advanced Time and Expense Management. Brochure

M4 Systems. Advanced Time and Expense Management. Brochure M4 Systems Advanced Time and Expense Management Brochure M4 Systems Ltd Tel: 0845 5000 777 International: +44 (0)1443 863910 www.m4systems.com www.dynamicsplus.net Table of Contents Introduction ------------------------------------------------------------------------------------------------------------------

More information

ACI VIRTUAL COLLECTION AGENT

ACI VIRTUAL COLLECTION AGENT DELIVERS CONTROL, CHOICE & FLEXIBILITY DATA SHEET ACI VIRTUAL COLLECTION AGENT COLLECTIONS LEADERSHIP BASED ON PROVEN RESULTS ACI Virtual Collection Agent collects almost $2 billion in consumer debt annually

More information

Easy To Use. Easy To Own.

Easy To Use. Easy To Own. Easy To Use. Easy To Own. YOU DESERVE EASY. Modern dentistry is certainly complex, but your practice management software doesn t have to be. Henry Schein Easy Dental gives you everything you need to make

More information

On-boarding the Cloud in Your Workforce

On-boarding the Cloud in Your Workforce On-boarding the in Your Workforce oip As in any field, not all providers are equal and some are cashing in on a booming market with little relevant experience. Here s our guide to help you navigate the

More information

Site-Premised vs. Cloud-Based:

Site-Premised vs. Cloud-Based: Site-Premised vs. Cloud-Based: A Guide to Choosing the Right Dialer Improved agent productivity, faster account contacting, more debt collected these days most collection managers or owners know the basic

More information

Making Accounts Receivable Management More Effective with

Making Accounts Receivable Management More Effective with Making Accounts Receivable Management More Effective with The workflow automation and ease of implementing effectual changes and enhancements to our account flow in Ajility has been very impressive. Thomas

More information

Best-In-Class HR, Benefits, and Payroll Solutions for the Public Sector. trusted efficient responsive best practices

Best-In-Class HR, Benefits, and Payroll Solutions for the Public Sector. trusted efficient responsive best practices Best-In-Class HR, Benefits, and Payroll Solutions for the Public Sector trusted efficient responsive best practices The ADP Advantage Best practices are critical when you are challenged to do more with

More information

Arcus Business Connect

Arcus Business Connect A Solution Built for Success Arcus Business Connect is a hosted PBX phone solution. It allows you to use phones over the internet. This cloud-based technology eliminates the need for hardware systems and

More information

ElegantJ BI. White Paper. The Enterprise Option Reporting Tools vs. Business Intelligence

ElegantJ BI. White Paper. The Enterprise Option Reporting Tools vs. Business Intelligence ElegantJ BI White Paper The Enterprise Option Integrated Business Intelligence and Reporting for Performance Management, Operational Business Intelligence and Data Management www.elegantjbi.com ELEGANTJ

More information

The superior communication power that your office needs today and tomorrow.

The superior communication power that your office needs today and tomorrow. The superior communication power that your office needs today and tomorrow. The science behind ESI Communications Servers is sophisticated, yet simple: each supports both digital functionality and IP-to-the-desktop,

More information

Patient Relationship Management

Patient Relationship Management Solution in Detail Healthcare Executive Summary Contact Us Patient Relationship Management 2013 2014 SAP AG or an SAP affiliate company. Attract and Delight the Empowered Patient Engaged Consumers Information

More information

Terrasoft represents the new generation of cost-effective and results-producing CRM vendors focused exclusively on the mid-enterprise and SME market.

Terrasoft represents the new generation of cost-effective and results-producing CRM vendors focused exclusively on the mid-enterprise and SME market. COMPANY Terrasoft represents the new generation of cost-effective and results-producing CRM vendors focused exclusively on the mid-enterprise and SME market. Founded in 2002, the privately held company

More information

Sage 300 ERP 2014 Get more done.

Sage 300 ERP 2014 Get more done. Sage 300 ERP 2014 Get more done. Get more done by connecting your business, providing a better customer experience, and increasing revenue. New web and mobile functionality: driving better customer experiences

More information

Cisco Smart Business Communications System: A New Way for Small Business to Communicate

Cisco Smart Business Communications System: A New Way for Small Business to Communicate Cisco Smart Business Communications System: A New Way for Small Business to Communicate The Cisco Smart Business Communications System (SBCS) is a complete system of voice, data, video, and wireless networking

More information

HiPath ProCenter Standard. Drive First Contact Resolution Through Presence and Collaboration

HiPath ProCenter Standard. Drive First Contact Resolution Through Presence and Collaboration HiPath ProCenter Standard Drive First Contact Resolution Through Presence and Collaboration Extend Customer Service to the Enterprise with Presence and Collaboration Tools Improve Interaction Handling

More information

OpenScape Contact Center Campaign Director V7

OpenScape Contact Center Campaign Director V7 OpenScape Contact Center Campaign Director V7 Proactive customer contact strategies for growth. Director is the premise-based Campaign Management platform within the OpenScape Contact Center Suite. World

More information

Accelerating Your Cash Flow

Accelerating Your Cash Flow Accelerating Your Cash Flow Invoices On-Line Invoices On-Line (IOL) from Direct Insite delivers on-demand AP, AR and payments capabilities that are deployed fast, with minimal cost and operational impact,

More information

The following is a list of the features available with the managed Intersoft IP Telephony Services.

The following is a list of the features available with the managed Intersoft IP Telephony Services. The following is a list of the features available with the managed Intersoft IP Telephony Services. Call Forwarding When you are not at your desk, be sure not to miss important calls. Forward call to another

More information

CONNECT REAL-TIME UNIFIED COMMUNICATIONS

CONNECT REAL-TIME UNIFIED COMMUNICATIONS CONNECT REAL-TIME UNIFIED COMMUNICATIONS A CHANGING WORLD Organisations today are struggling to keep pace with the changing face of communications technology. With numerous devices such as tablets, laptops,

More information

The Intelligent Communications Solution for Small and Midsize Businesses

The Intelligent Communications Solution for Small and Midsize Businesses OVERVIEW Avaya IP Office The Intelligent Communications Solution for Small and Midsize Businesses Discover how to enhance customer service, control costs, and operate your business with optimum efficiency

More information

Investran. the private equity lifecycle. Investran solutions

Investran. the private equity lifecycle. Investran solutions investran Investran Investran is an industy-leading suite of solutions, connecting front-, middle- and back-offices of private equity institutions. Investran includes fully-integrated portfolio and partnership

More information

Turn Your Business Vision into Reality with Microsoft Dynamics GP

Turn Your Business Vision into Reality with Microsoft Dynamics GP Turn Your Business Vision into Reality with Microsoft Dynamics GP You have worked hard to build a vision for your business. With a business solution from Microsoft, you can turn that vision into reality.

More information

Simplify your payments processing

Simplify your payments processing Simplify your payments processing Savings & Security in a Single Receivables Platform ETran accepts: credit cards checks echecks/ach cash You choose: your credit card processor your bank the integration

More information

Advanced Multichannel Order Management Solutions That Optimize Sales Performance

Advanced Multichannel Order Management Solutions That Optimize Sales Performance Advanced Multichannel Order Management Solutions That Optimize Sales Performance Analytics that help you make accurate, informed decisions Scalable and Vendor-Neutral; work with any service provider Over

More information

Citi. Commercial Cards. Commercial Card Program Provider to the State of Texas. Transaction Services

Citi. Commercial Cards. Commercial Card Program Provider to the State of Texas. Transaction Services Citi Commercial Cards Commercial Card Program Provider to the State of Texas Transaction Services 2 Citi Transaction Services Providing convenient payment solutions for purchasing and travel expenses;

More information

Powering Content-Rich Customer Success Centers for Omnichannel Support

Powering Content-Rich Customer Success Centers for Omnichannel Support SAP Brief SAP Extensions SAP Knowledge Central by MindTouch Objectives Powering Content-Rich Customer Success Centers for Omnichannel Support Deliver knowledge when and where it s needed Deliver knowledge

More information

Reduce costs Serve better. Sell more Get connected

Reduce costs Serve better. Sell more Get connected A v a y a I P O f f i c e Reduce costs Serve better. Sell more Get connected IP Office the "All-in-One" Communications Solution for Small and Medium-Size Companies IP Telephony Contact Centers Unified

More information

Contact Centers Unified Communication Services

Contact Centers Unified Communication Services A v a y a I P O f f i c e M e s s a g i n g & C a l l H a n d l i n g D e l i v e r i n g P r o d u c t i v i t y a n d P e r f o r m a n c e M e s s a g i n g a n d c a l l h a n d l i n g s o l u t i

More information

Avaya Contact Center Control Manager (ACCCM)

Avaya Contact Center Control Manager (ACCCM) Avaya Contact Center Control Manager (ACCCM) In today s dynamic marketplace customers expect rapid, efficient, and highly effective interactions when communicating with vendors. Any vendor who fails to

More information

A vaya IP Office Contact Center Solutions

A vaya IP Office Contact Center Solutions A vaya IP Office Contact Center Solutions Enhancing Customer Service Growing Your Business Contact center solutions to improve service, increase productivity and lower costs IP Telephony Contact Centers

More information

HOSPITALITY SOLUTIONS OVERVIEW. Communications that Enhance Guest Safety and Service

HOSPITALITY SOLUTIONS OVERVIEW. Communications that Enhance Guest Safety and Service SM HOSPITALITY SOLUTIONS OVERVIEW Communications that Enhance Guest Safety and Service STRENGTHENING THE GUEST EXPERIENCE WITH SEAMLESS COMMUNICATIONS For hospitality properties worldwide, providing guests

More information

CyberSource Enterprise Payment Security Solutions

CyberSource Enterprise Payment Security Solutions CyberSource Enterprise Security Solutions Tokenization Hosted Acceptance System Centralization PCI Compliance Services Better Protect Your Brand and Build Trust Enterprise Security 2.0 Compatible Reduce

More information

Streamlining Communications at Medical Facilities Across the Globe

Streamlining Communications at Medical Facilities Across the Globe Streamlining Communications at Medical Facilities Across the Globe 2015 Cleo. All rights reserved. Cleo is a trademark of Cleo Communications US, LLC. All other marks are the property of their respective

More information

DigiDial- VoIP SSMM Service Overview No Boundaries outside the box of traditional telephony P er ver OecioV

DigiDial- VoIP SSMM Service Overview     No Boundaries outside the box of traditional telephony      P er ver OecioV DigiDial-VoIP is a business-grade Voice over IP service that is hosted on DigiLink s IP network and provides a robust, low-cost enterprise voice solution, replacing costly PBX or Centrex service with the

More information

Take Your Tax Practice to New Heights

Take Your Tax Practice to New Heights Take Your Tax Practice to New Heights TM AgileTax.com AGILE TAX Agile Tax is the first professional tax software designed exclusively for the cloud. The intuitive, easy-to-use online software takes full

More information

The superior communication power that your office needs today and tomorrow.

The superior communication power that your office needs today and tomorrow. The superior communication power that your office needs today and tomorrow. The science behind ESI Communications Servers is sophisticated, yet simple: each supports both digital functionality and IP-to-the-desktop,

More information

Med Quick to Implement Easy to Use Personalized Service Absolutely ABEL!

Med Quick to Implement Easy to Use Personalized Service Absolutely ABEL! Get EnABELed with ABELMed Electronic Health Record and Practice Management Solutions We focus on the success of your practice... So you can focus on your patients Start reaping benefits of ABELMed EHR-EMR/PM

More information

Avaya Interaction Center

Avaya Interaction Center Highlights IP Telephony Contact Centers Mobility Services PRODUCT BRIEF Seamless support for applications integration and contact management across Voice over IP, e-mail, web chat, SMS, and self service

More information

REVOLUTIONIZE YOUR BACK OFFICE DEPARTMENTS NEXT»

REVOLUTIONIZE YOUR BACK OFFICE DEPARTMENTS NEXT» R U O Y E Z I N O I T U L S T O V N E E R M T R A P E D E C I F F BACK O NEXT» 2 Streamline back office processes with OnBase With OnBase by Hyland, back office departments reduce their reliance on manual,

More information

CRM for Customer Service and Support

CRM for Customer Service and Support OV E RV I E W CRM for Customer Service and Support MAXIMIZER CRM Published By Maximize satisfaction. Drive repeat business Servicing customers effectively is a key component in growing your business through

More information

Business Information Services. Product overview

Business Information Services. Product overview Business Information Services Product overview Capabilities Quality data with an approach you can count on every step of the way Gain the distinctive edge you need to make better decisions throughout the

More information