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1 VOIP ESSENTIAL Hosted Predictive Dialers

2 Introduction VoIP Essential's predictive dialer solution is a unified multi-channel communication system that enables businesses to manage contacts, information flow, and workforce more effectively and profitably in a single solution with visible benefits. It is a complete communication suite for both domestic & international calling, that gets delivered over the net as Software-as-a-Service (SaaS); this enables businesses to access to technology without having to individually invest in costly software licenses. Moreover, out-sourced call center technology provides complete control over the resources and operations and reduces high upfront expenditures, while minimizing start up costs. Our dialer platform is designed to enable businesses of all sizes, irrespective of location, to move away from high up-front expenditures and move to a hosted contact center solution with minimum start up costs. 2

3 Business Benefits Expand your contact centre s capabilities while reducing costs Maximize efficiency and productivity with comprehensive call management features Reduce operating costs by unifying networks and cutting down on maintenance Capitalize on existing infrastructure by seamlessly integrating legacy systems Customize features to support your specific business De-lineate your communication requirements into a single integrated solution Hosted solution for high uptimes and optimum call quality Rapid implementation and operation of unified multichannel call centres Lower cost of ownership 3

4 Other Benefits Customize the system implementation to suit current needs while allowing for expansion Provide outstanding customer satisfaction and increase sales with inbound call management Optimize the profitability of outbound telemarketing campaigns Reach goals quickly by analyzing results in meaningful, comprehensive reports Motivate agents to achieve excellence by monitoring and recording calls Leave an impression with features like auto-attendant and queues Access your business remotely using an intuitive web based interface Protect your data by providing limited access to employees 4

5 Infrastructure Overview 5

6 Feature Support Full-fledged Predictive Dialer Automatic Call Distribution (ACD) Answering Machine Detection Interactive Voice Response (IVR) Do-Not-Call List Compliance Remote and At-home Agents Call Monitoring and Recording Enhanced Call Scripts Blind and consultative transfers Interactive Voic and VM to Sheduled Callbacks Campaign and List Management Web Integration APIs Computer-Telephony Integration (CTI) Auto-Dialer, Press-1 campaign ready Real-Time Reporting Comprehensive text and graphic reports...and lots more 6

7 Why Us? Fast activation, minimum installation on your end Enterprise grade infrastructure, tons of bandwidth Single source for equipment and service Immediate response, world-class support Highly experienced, certified engineers Unbeatable pricing 7

8 Standard Pricing Fixed Plans Setup Recurring 40 Line Dialer $299 $299/month 120 Line Dialer $299 $499/month 250 Line Dialer $299 $699/month 450 Line Dialer $499 $998/month VoIP Usage -NA- 1.2 cents/min Combo Plans (Dialer+VoIP) Setup Usage Less than 5 agents $299 3 cents/min 6 to 15 agents $ cents/min 16 to 30 agents $499 2 cents/min More than 30 agents $ cents/min No minimum commitments! 8

9 For sales inquiries, please contact: Phone: VOIP Web: 9

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