Travel Management. management provides a professional, innovative service to support your travel needs.

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1 management provides a professional, innovative service to support your travel needs. Travel Management A dedicated, personalised business travel service from an experienced team. ML01268CT TCTM Brochure AW.indd 2 18/3/09 12:08:48

2 Meeting your travel needs efficiently and cost effectively The Co-operative Travel Management is a unique, independent, full-service corporate travel management company. The strength and reputation of our company has grown substantially over the last 25 years and our continued growth is a result of our commitment to offer all our clients the highest levels of service and expertise whilst delivering flexible, innovative and cost-efficient business travel solutions. As one of the top ten travel management companies in the UK, we employ over 240 experienced business travel professionals in 16 different locations and turn over more than 120 million each year. We are part of The Co-operative Travel and are backed by the heritage, strength and integrity of The Co-operative Group, the world s largest consumer co-operative, and the UK s most trusted brand.* We have excellent working relationships with all leading travel partners, and use our extensive purchasing capability and the latest technology to ensure that we always offer the best fares possible to generate real business benefit. * According to the GfK NOP Ethical Brands Survey 2008, which was conducted in the UK, covering a total of 3,000 respondents from March to April ML01268CT TCTM Brochure AW.indd 3 18/3/09 12:08:50

3 Looking after every detail Our team will work closely with you to understand your business needs, objectives and key challenges and deliver a travel management service that drives overall cost savings and process efficiencies throughout the entire procurement chain. Most importantly, our team recognises that the award of a contract is simply the first stage in a project that encompasses training and education, the building of trust amongst travellers and bookers and continuous communication. We have the resources, coverage and commitment to deliver whilst supporting your business objective of achieving maximum buy-in to the contract. We are innovative and progressive, and offer you a total travel management solution, delivering measurable value for money through cost-effective travel solutions. Whatever your needs we will answer them with complete integrity and understanding born of the confidence that only real experience brings. We find the very best people to assist our clients and we do our very best to keep them.

4 Our range of business travel services We understand that every client wants a bespoke business travel programme, which is why we offer a comprehensive range of services including: Our main business travel services: air reservations international and domestic rail travel in the UK and Europe hotel reservations worldwide car rental reservations online booking solutions ferry bookings 24-hour worldwide emergency service passport and visa service travellers cheques and foreign currency airport parking. Additional services: traveller information vaccination and health advice airport assistance and transfer airport lounge access airport chauffeur parking video conferencing account management management information regular news updates and publications VIP travel discounted leisure travel. Groups and meetings service: group travel bookings conference and meeting venue sourcing group accommodation.

5 Increasing efficiency online We are constantly updating and improving our online technology to enable you to plan, book and manage your own travel itineraries in a simple and cost-efficient way. Our web development team will work closely with you to understand your business and develop tailored implementation and training programmes that support your travel policy. Benefits include: reduced cost of service ability to book air, hotel, rail and car hire full inventory access to scheduled, discounted air fares booking on hold facility enhanced travel information bespoke policy management design online itineraries pre-trip reporting online management information. Effective management reporting Our management information service will save you time, resource and processing costs. We will provide you with a customised suite of management reporting and concise data so that you have total visibility of your business travel related expenditure. You will know exactly how much your business is spending and where you are spending it. Your Account Manager will work with you to review the information, identify trends and proactively recommend cost saving initiatives to reduce your overall spend. ML01268CT TCTM Brochure AW.indd 6 18/3/09 12:09:04

6 Altogether different We are part of a diversified business with a strong set of financial results, allowing us to call on a wide range of experience and expertise to drive our business forward: wide experience of working collaboratively with our clients and suppliers, focusing on delivering improvements to the whole travel procurement chain the surety of supply that is critical to the success of the agreement over the term a truly personalised and local service that maximises cost savings and process efficiencies through better adoption of technology strong ethical goals that place corporate and social responsibility at the very top of our agenda fully phased implementation for both traditional and online services, managed by a dedicated team of business travel professionals a senior management team who are not anonymous but who are actively involved in the day-to-day operations of our business the credibility, stability and standing of The Co-operative Group, and our envied reputation for trust, honesty and integrity in everything we do we have the experience, capability and. just as importantly, the enthusiasm to deliver a tailored, professional and innovative service. Our wind farm at Coldham, in Cambridgeshire, generates enough electricity to power 9,000 homes, and more wind farms are being developed. ML01268CT TCTM Brochure AW.indd 7 18/3/09 15:06:51

7 Building on Co-operative foundations The Co-operative Group has been providing high quality products and services for over 100 years and we re proud to be part of it. Our members run our business not shareholders or financial investors. We believe in our core ethical values of honesty, openness and social responsibility, and reinvest our profits into our businesses and the communities we serve. In 2007, we had a group turnover of 9.4 billion and our 85,000 employees served around 10 million customers every week through our family of businesses, which includes travel, pharmacy, food, funeralcare and financial services. Here s how we have been making a difference: in 2007 we gave 10.4m of our pre-tax profits to the community since the launch of it s ethical policy in 1992, The Co-operative Bank has turned away over 900m of loans that conflicted with it s customers ethical concerns we were the first major food retailer to champion fair trade and sell around 200 grocery product lines, more than any other supermarket we are one of the world s largest independent generators of renewable energy we have built the largest in-house office waste recycling centre in the UK The Co-operative Travel Group was the first travel company to make its business operations carbon neutral we have invested 2m in green energy for schools across the UK in 2007, The Co-operative was awarded the Queen s Award for Enterprise in the Sustainable Development category in 2008, The Co-operative won the prestigious Business in the Community International Climate Change Award. The Co-operative Membership scheme It s important for us to give something back to the members who support us and in 2008, we paid out 38 million to three million active members. When you work with us, you may be eligible to become a member of The Co-operative Group and receive a range of benefits, including special discounts, offers and a share of the profits. In 2007, each member point was worth To find out more about The Co-operative Group Membership scheme, please go to

8 travel management To find out more about The Co-operative Travel Management Contact Jo Strange, our Senior Business Development Manager on or visit Head office address: 5 Hargreaves Court, Dyson Way, Staffordshire Technology Park, Beaconside, Stafford ST18 0WN. We have regional business travel centres in the following locations: Blackpool Bridge of Allan Bury St Edmunds Heswall Huddersfield Leeds London Loughborough Manchester Milton Keynes Newcastle Rotherham Stafford Telford Warrington Wrexham We like our communications to have an impact on you but not the environment. Which is why this is printed using vegetable-based inks on paper made from 80% recycled fibre content (60% post-consumer waste and 20% pre-consumer waste) together with 20% from Forest Stewardship Council certified sources. Please recycle me. TCTM/CB/0209

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