CORPORATE OVERVIEW. SUNWING Travel Group 1

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1 CORPORATE OVERVIEW SUNWING Travel Group 1

2 Recognized by Profit Magazine for 9 consecutive years One of the Largest Travel Companies in North America 12 straight years of Sustained Growth 2 SUNWING Travel Group Vertically Integrated Marketshare Leaders in leisure vacations serving over 1.5 million customers each year Innovative Thinkers leading the way in unique and Differentiated Products Experienced Executive team leading over 2,000 employees Travel Experts in Airline, Hotel & Tour Operations, Destination Management and Retail Travel Over 1.6 Billion In Annual Sales Internationally

3 Our Beginning The Sunwing Travel Group represents the culmination of over 40 years of travel experience and expertise amassed by the Hunter Family. Starting in 2002, Sunwing has grown from the smallest tour operator in Canada to the largest tour operator in North America. Sunwing is the only vertically integrated travel company and now encompasses tour operators, retail travel agencies, Canada s 3rd largest airline, destination management companies and the fastest growing hotel chain in the Caribbean. SUNWING Travel Group 3

4 Our Scale TUI Travel is one of the world s leading leisure travel groups, with 15B in annual revenue, over 220 trusted brands in 180 countries and more than 30 million customers. Their business is grouped into three sectors, comprising many of the best loved and market-leading travel brands worldwide Mainstream, Accommodation & Destinations and Specialist & Activity. A truly global business, TUI Travel employs approximately 55,000 people and operates in 31 key source markets worldwide. TUI Travel PLC is listed on the London Stock Exchange as a member of the FTSE 100 and FTSE4Good indices. 4 SUNWING Travel Group

5 The largest Tour Operator in North America, the vertically integrated Sunwing Travel Group generates $1.6B in annual revenue. Holding a position on the Profit Magazine annual list for 9 consecutive years, the Group has grown to operate an airline with a modern fleet of 34 aircraft, 3 major North American tour operators, 2 renowned travel retailers, a hotel division with over 7,000 rooms and a destination management company reporting triple digit growth. In 2009, the Sunwing Travel Group entered into a partnership with TUI Travel PLC, the world s largest leisure travel company. SUNWING Travel Group 5

6 Vertically Integrated Retail Airline Tour Operations A I R L I N E S 6 SUNWING Travel Group

7 With leading businesses in 5 major verticals, the Sunwing Travel Group is well positioned to effectively manage the customer experience from beginning to end, deliver a high quality of product and manage costs. The introduction of hotel operations and expansion of destination management has enabled the company to have sales operations in major source markets internationally. Hotel Operations Destination Management Resorts & Spa C H I C SUNWING Travel Group 7

8 Retail Operations 8 SUNWING Travel Group

9 One of the largest OTAs (Online Travel Agencies), SellOffVacations.com also has over 40 Canadian retail locations from coast to coast in addition to operating a high volume website. Famous for offering the Lowest Price Guaranteed, millions of customers use SellOffVacations.com for Flight, Vacation Package, Cruise, Hotel Tour and Travel Insurance purchases. SUNWING Travel Group 9

10 Retail Operations 10 SUNWING Travel Group

11 Luxe Destination Weddings is North America s largest destination wedding planning company, capitalizing on a very profitable market of advanced booking groups willing to pay for personalized service. The well-established brand, innovators in full service destination wedding planning, joined the Sunwing Travel Group in 2011, supporting rapid growth in this important group segment. SUNWING Travel Group 11

12 Tour Operations 12 SUNWING Travel Group

13 The Sunwing Travel Group has a vast distribution network, working with major travel retailers, online travel agencies and consortiums across Canada and the USA. A proven track record of growth has afforded the Sunwing Travel Group great and often exclusive relationships with the most popular resort chain operators, while contributing to local economies. The combination of high volume hotel contracts and the benefits of vertical integration across air, hotel, ground handling and internal retail distribution, have contributed to a great value offering to customers. Exclusive and differentiated product have decreased competitive pressures on margin, allowing for sustained profitability. Sunwing Vacations offers the Canadian market primarily exclusive and differentiated vacation package products, which include flights onboard Sunwing Airlines, famous for its champagne flights and award-winning Elite Service. The tour operator also has a strong transborder program into key destinations such as Florida and Las Vegas, a value priced Caribbean Cruise program and offers seasonal domestic and transatlantic routes. SUNWING Travel Group 13

14 Tour Operations 14 SUNWING Travel Group

15 Signature Vacations has over 40 years of experience delivering all inclusive luxury vacations to Canadians. Over the decades, the upscale brand has catered to millions of Canadians with discriminating tastes. Signature is an exclusive partner of several popular resort chains, offering distinct collections with unique value added services. SUNWING Travel Group 15

16 Tour Operations 16 SUNWING Travel Group

17 Vacation Express is the 3rd largest American tour operator with over 25 years of experience and has been a leisure vacation provider to millions of US customers. Now the exclusive supplier of Sunwing Airlines flights departing from key US gateways to popular Southern destinations, Vacation Express has experienced rapid growth since joining the Sunwing Travel Group in The peak vacation season of the Southern States, counter-cyclical to Canada, makes this division an important contributor to summer profitability for the Sunwing Travel Group and benefiting Sunwing s destination partners. The operator also contracts scheduled airlines and offers great pricing on dynamically packaged vacations. SUNWING Travel Group 17

18 Airline CALGARY VANCOUVER VICTORIA KELOWNA LAS VEGAS GRANDE PRAIRIE FORT MCMURRAY EDMONTON SASKATOON REGINA CANADA SEPT-ÎLES BAGOTVILLE DEER LAKE WINNIPEG VAL D OR MONCTON CHARLOTTETOWN FREDERICTON THUNDER BAY QUEBEC NORTH BAY SAINT JOHN HALIFAX SUDBURY OTTAWA MONTREAL SAULT STE. MARIE TORONTO KITCHENER HAMILTON LONDON USA WINDSOR *COLUMBUS *NEWARK *NEW YORK *WASHINGTON/ BALTIMORE *CINCINNATI *RICHMOND *NASHVILLE *MEMPHIS *ATLANTA *BIRMINGHAM *RALEIGH-DURHAM *CHARLOTTE STEPHENVILLE GANDER ST. JOHN S *NEW ORLEANS ORLANDO GRAND BAHAMA ISLAND LOS CABOS MAZATLAN MEXICO ST. PETERSBURG FT. LAUDERDALE NASSAU PUERTO VALLARTA/ RIVIERA NAYARIT MANZANILLO IXTAPA ACAPULCO HUATULCO CANCUN/ RIVIERA MAYA COZUMEL LA CEIBA ROATAN HONDURAS VARADERO CUBA SANTA CLARA CAYO COCO CAMAGUEY MANZANILLO DE CUBA HOLGUIN PUNTA CANA PUERTO ST. MAARTEN PLATA LA ROMANA SANTIAGO DE CUBA MONTEGO BAY DOMINICAN REPUBLIC JAMAICA C a r i b b e a n S e a ARUBA CURAÇAO LIBERIA COSTA RICA PANAMA PANAMA CITY * Certain US routes operated by Sunwing Travel Group s air courier partners. 18 SUNWING Travel Group

19 AMSTERDAM FRANCE PARIS A I R L I N E S THE NETHERLANDS PAYS BAS Sunwing is an award-winning leisure airline, servicing over 40 destinations from almost 45 gateways in Canada and the USA. The airline s growth strategy has included bringing service to the doorsteps of Canadians in smaller secondary markets. Investing in customer experience, Sunwing Airlines offers champagne flights, hot meal service with choice of wine, hot towel service, first run movies and a generous baggage allowance. The airline s modern fuel efficient fleet of 34 Boeing s has contributed to a reduced carbon footprint and one of the lowest cost bases in the industry. Operating only one aircraft type minimizes the costs associated with inventory, maintenance, training and staffing. An experienced management team has contributed to the airline s impressive 92% on time performance record. SUNWING Travel Group 19

20 Hotel Operations 20 SUNWING Travel Group

21 Blue Diamond Hotels & Resorts is an innovative hotel management company that specializes in delivering high quality vacation experiences in tropical beachfront settings throughout the Caribbean and Mexico. Since its inception in 2011, Blue Diamond has grown to represent over 7,000 rooms in 5 countries. Offering personalized services and all inclusive features to suit diverse customer needs, the Blue Diamond resort portfolio includes four distinct brands; Memories Resorts, modern Royalton Resorts offering All-In Luxury, as well as the adults only Grand Lido Resorts and the All Exclusive TM Chic Resorts by Royalton. Royalton Cayo Santa Maria, Cuba Royalton Punta Cana, Dominican Republic Royalton White Sands, Jamaica Royalton Riviera Cancun, Mexico (opening Winter 2015) Memories Splash Resort, Punta Cana Memories Grand Bahama, The Bahamas Memories Caribe Beach, Cayo Coco, Cuba Memories Flamenco Beach, Cayo Coco, Cuba Memories Paraiso Beach, Cayo Santa Maria, Cuba Memories Azul Beach, Cayo Santa Maria, Cuba Memories Varadero Beach Resort, Cuba Grand Lido Negril, Jamaica Royal Hicacos, Varadero, Cuba Chic Punta Cana, Dominican Republic Total 125 rooms 520 rooms 354 rooms 1,200 rooms 506 rooms 450 rooms 328 rooms 600 rooms 666 rooms 720 rooms 1,030 rooms 210 rooms 404 rooms 323 rooms 7,436 rooms SUNWING Travel Group 21

22 Hotel Operations 22 SUNWING Travel Group

23 Royalton All-In Luxury Resorts has re-invented the all inclusive experience with exclusive offerings and modern conveniences. Experience All-In Luxury DreamBed TM Handcrafted beds designed exclusively for Royalton Luxury Resorts by award winning sleep experts to provide the ultimate restful sleep. All-In Connectivity Free Wi-Fi throughout the resort, unlimited free in-room calling to North America and most of Europe, as well as convenient USB recharge and Bluetooth audio stations in the room. Guests can also download our free Royalton app and receive the convenience of the unlimited free calling plan from their mobile device while on the resort property as well as, unlimited free app-to-app texting. Sport Event Guarantee Watch all of the top games on our flat screen televisions in the comfort of our Score sports bar while enjoying premium refreshments and delicious pub fare. Reservation-Free Luxury Dining Enjoy first class dining experiences in our a la carte speciality restaurants as you please, without the hassle of reservations. For further convenience, dine in the comfort of your room with our extensive 24 hour room service menu ClubHouse for Kids Families will appreciate our state-of-the-art facilities including a large water park and splash pad on-site, our innovative kids club and teens lounge and the opportunity to interact with our famous kids club characters. Voted #1 All Inclusive Resort in the Caribbean. SUNWING Travel Group 23

24 Hotel Operations 24 SUNWING Travel Group

25 Resorts & Spa Memories Resorts offers all inclusive properties on some of the Caribbean s most pristine beaches, with a range of a la carte dining options, top rated children s facilities with supervised activities and children s pools, splash pads or water parks on site. Recognized for Excellence by influential sites like TripAdvisor, Memories Resorts offers a fun and relaxing vacation in a beautiful setting. SUNWING Travel Group 25

26 Hotel Operations 26 SUNWING Travel Group

27 TravelSmart offers a vacation membership program for avid travellers that is filled with VIP perks at exclusive resorts. Uniquely positioned as the only Vacation Club that is part of a major vertically integrated travel provider, TravelSmart members receive unique access to exclusive airfares and other travel benefits. Members can also take advantage of SmartPoints, using them for additional weeks and discounts on vacation packages, cruises, car rentals, flights and more with leading tour operator partners or, exchange them to access over 6,000 locations with RCI internationally. SUNWING Travel Group 27

28 Destination Management 28 SUNWING Travel Group

29 Nexustours.com is a full service Destination Management Company offering affordably priced and reliable ground transportation, popular tours and excursions and other travel management services. Originally known as Caribbean Nexus Tours or CNT, the established company with almost 20 years of experience joined the Sunwing Travel Group in Meeting the growing demands of the Sunwing Travel Group while taking on other major inbound accounts has contributed to triple digit growth for the business. marks all the Best Spots SUNWING Travel Group 29

30 30 SUNWING Travel Group Our Accolades

31 Sunwing Travel Group has been recognized for 9 consecutive years by Profit Magazine as one of Canada s fastest growing and most profitable companies. Sunwing is a past recipient of the prestigious Ernst & Young Entrepreneur of the Year award. The Sunwing Travel Group received the Large Business of the Year excellence award from the Mississauga Board of Trade. Our customers have spoken and Blue Diamond Resorts has received TripAdvisor Excellence awards for properties including Grand Lido Negril, Royalton Cayo Santa Maria and Memories Flamenco Beach. SellOffVacations.com received the Sun Media Reader s Choice award for excellence in the retail travel category. Sunwing Airlines received a Consumer Choice Award for being a top provider of services and in recognition for its business excellence. SUNWING Travel Group 31

32 Our Values Customer Focused We develop products and services that offer real value to our customers. 32 SUNWING Travel Group

33 Forward Thinking We are continuously researching, developing and innovating to position ourselves for the future. Entrepreneurial We are empowered to seize opportunities and respond quickly, gaining commercial advantage over competitors. Value Driven We focus efforts on productive, profitable, results-oriented activities, securing the future for loyal employees and their families. SUNWING Travel Group 33

34 Sustainability The Sunwing Travel Group believes in responsible leadership across all of the brands. Sunwing Airlines, already fuel efficient due to a modern fleet and high load factor operation, recently invested in split-scimitar winglets which further reduce carbon burn by 7%. The airline is also a large contributor to ONEXONE and customers are encouraged to contribute spare change to support and improve the lives of children in developing or impoverished environments. The Sunwing Travel Group actively supports several charitable organizations distributing aid in destinations where we operate through discounted travel arrangements and excess baggage consideration. be the change you wish to see in the world Mahatma Gandhi 34 SUNWING Travel Group

35 One of the largest and most diverse Travel Groups in North America Passionate and Entrepreneurial leadership with a proven track record of success Investing in Customer Experience with unique products and services Empowered to seize Opportunities Developing new technology Developing and innovating to position ourselves for the future SUNWING Travel Group 35

36 CORPORATE HEADQUARTERS 27 Fasken Drive, Toronto, ON, M9W 1K6 CANADA

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