ANNEX I. Terms of Reference. Online Hosted Business Collaboration and Messaging ASP Solution

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1 ANNEX I Terms of Reference Online Hosted Business Collaboration and Messaging ASP Solution pff@undp-pff.org Web site:

2 Introduction UNDP/PFF invites companies or consortia to submit proposal for the design and implementation of online hosted business collaboration and messaging solution based on hosted Microsoft Exchange 2010 and hosted SharePoint Background The UNDP (EU-funded programme) Partnership for the Future (PFF) has been providing support to Cypriot SMEs through various capacity-building activities and grant schemes since The ICT Grant Scheme is one of the initiatives offered by the Partnership for the Future (PFF) Programme funded by the European Union and executed by the United Nations Development Programme (UNDP). UNDP/PFF ICT Grant Scheme is meant to assist Turkish Cypriot micro, small, and medium-sized enterprises (MSMEs) committed to integrating themselves into the general information and communication (ICT) developments, thus enhancing their capabilities to compete in the EU market. Aerian Solutions Ltd. is one of the qualified candidates for this grant scheme which aims to setup online business collaboration and messaging ASP solution based on hosted Microsoft Exchange 2010, hosted SharePoint 2010 and Hosted Lync Server 2010 Requirements Platform: The solution should be implemented on the servers in the premises of Aerian Solutions which has the following 2-tier network structure: Deliverables: Layer 1: Two client access servers and a load balancing switch. Layer 2: Three production servers (CPU: 2x5650, RAM: 64GB, HDD: 2x146 SAS), one fiber channel storage server (9x600 GB SAS 15K) and two servers for active directory and virtualization management. One firewall between the layers 1 and 2. Detailed Requirements Gathering and Design of the Solution. Implementation of the Solution o Installation and configuration of the system as per solution to be designed which will include the virtualization software, server operating systems, hosted Microsoft

3 Exchange 2010, hosted SharePoint 2010 and Hosted Lync 2010 (Instant Messenger function only) User Manual: A user manual in English for the administration of the system. Training: One full-day training for one user that will administer the system. Language: User interface language of the Hosted Messaging and Collaboration solution should be in English. Licenses: Access: SPLA licenses for required Microsoft software (Operating Systems Windows Server 2008, Exchange 2010, SharePoint 2010, Lync 2010 and Hyper V) are available. VM Ware virtualization software licenses are available if needed. Remote access will be provided to the Aerian Solutions network via 7Mbps dedicated Internet line. Installation and configuration of the required software shall be executed remotely. Evaluation Criteria We expect to evaluate the proposals based on the following factors: Total cost. Company experience with related projects. Ability to deliver by the deadline specified. Timeline We ask offerers to adhere to the following time line. We expect the offerer to stick within these timelines once they have committed to them, unless there is a delay clearly attributable to UNDP, the beneficiary, or external factors that could not have been foreseen. Deadline for delivery of quotations: 31 March 2011, 16:00 Cyprus local time. Maximum delivery time for the implementation of the solution: Maximum in one month after the signature of the contract.

4 Acceptance For a period of 1 week after the installation of the system herein ( Acceptance Period ), UNDP shall have the opportunity to run the system in order to test that all system operates substantially in accordance with the Contract Documents. UNDP shall provide to Contractor a description of any deviation from the Terms of Reference ( Deviation List ) prior to the expiration of the Acceptance Period in accordance with the notice requirements set forth in this Agreement. Upon receipt of such notice, Contractor shall have 1 week to cure any such deviation listed on the Deviation List such that the System operates substantially in accordance with the Terms of Reference ( Cure Period ).

5 PRICE SCHEDULE FORM Kindly indicate the budget, including a cost breakdown as in the price schedule form below. ITEM COST (EURO) Requirements Gathering and Design of the Solution Implementation of the Solution User Manual Training Other Total: Please submit at least the following as part of your quotation: References for projects of a similar scope. CV(s) and certificates (if available) of the staff that will implement the solution. Detailed Timeline.

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