Optimizing Collaboration and Communications Using Microsoft Technologies. Information Worker Productivity with Office 2003

Transcription

1 Optimizing Collaboration and Communications Using Microsoft Technologies Information Worker Productivity with Office 2003

2 Agenda What s in a name? Today s business environment Increasing IW productivity

3 Microsoft Approach to Collaboration

4 Microsoft Collaboration Vision

5 What s In A Name? Traditional knowledge workers require specialized knowledge and tools Works with ideas Creates, consumes, transforms, analyzes data Lots of free-form or unstructured work Managers, consultants, marketing execs, writers Information workers span many areas Work with data and information Create and consume information; doesn t transform or manage Needs to find data and facts quickly Bank manager/teller, nurse, call center operator, delivery truck driver

6 Today s Business Environment Workers need to be more productive in diverse environments 275 million business travelers per year Average information worker spends over hour and a half on each day, which is 20% of their work time* Employees get 50%-75% of their relevant information directly from other people* 70% of phone contact is ineffective in reaching the person* Demanding new business requirements Continued need to manage IT costs Work with more people in more locations in more organizations Increased security challenges New regulatory and compliance requirements *From The Knowledge Worker Investment Paradox Gartner research 7/17/2002

7 Productivity Matters Poor employee productivity hurts the bottom line Finance Improve visibility into key metrics Improve process efficiency Handle information requests more efficiently and in a protected manner Operations Inefficient and limited design teamwork Lack of supply chain planning collaboration Information overload Sales & Marketing Lack of coordination in accounts Not enough customer face time Poor access to information Human Resources Control HR costs Improve HR service delivery Reduce employee training time Protect sensitive information

8 The Answer To Such Challenges? Focus on Personal and Team Productivity Enterprises should realize that they gain the highest return on workplace initiatives that focus on individual knowledge worker productivity as well as enterprise and team collaboration and innovation. The Gartner Group Source: R. Casonato and K.Harris, The Gartner Group, The Knowledge Worker Investment Paradox, July 2002

9 Increasing IW Productivity Remove process and user speed bumps Improve data collection speed and accuracy Improve data interchange across and between processes Make new integrated solutions possible

10 Count The Speed Bumps A Day in the Life of an Information Worker Supplier Order Fax Order for >5K orders Charlie Manual Entry Alice Bob Approval Confirmation Fax

11 Removing Speed Bumps Problems Processes take too long to execute Each process step requires information and action When information is slowed, so are actions Speed bumps hamper individual user productivity Difficulty of finding/contacting right people Wasted time spent filtering and deleting spam Inefficient, difficult search User interface inconsistencies waste time and brainpower Lack of integration makes routine tasks take longer

12 Removing Speed Bumps How Office System helps Integrates with LOB applications Outlook rich client: Display wide variety of data types in single unified interface Windows SharePoint Services and SharePoint Portal Server: Display ERP / CRM / other LOB data in consistent, customizable portal interface Integrated presence and IM capability Find the right people faster Communicate with them immediately via voice, video, app sharing Outlook 2003 and Exchange 2003 User- and administrator-controlled spam filtering Integrated contact search and search folders Consistent user interface Familiar interface across applications, web pages Consistent semantics and behaviors

13 Removing Speed Bumps Why use Office System? Familiar and consistent tools You ve probably already licensed it Easy to coexist with Notes Notes Connector for Outlook Expose Notes/Domino data via web services in SharePoint Wrap Notes apps as COM objects, then use in.net applications

14 Improving Data Collection Problems Speed versus accuracy As speed increases, accuracy often decreases Single-point submission is better than re-entry/re-keying Local validation better than server-side checking Do-it-yourself calculation Manual calculations (tax, item count, etc) are error-prone Calculations may require information that the user doesn t have Business process rules Geospatial/GIS data Overtasking the user Asking users to be experts outside their knowledge domain lowers their throughput

15 Improving Data Collection How InfoPath helps Build your own forms Rich data validation and formatting Multiple data types Publish forms to local filesystems, file servers, SharePoint, or via Harness the power of Windows clients Validate data before it reaches the server Familiar Windows and Office interface: Screen tips, conditional formatting, and more Broad market of custom controls, or write your own Capture data in standardized format Generate well-formed XML Choose your schema and namespace

16 Improving Data Collection Why use InfoPath? Replace Notes form entry/processing applications 2nd-largest group of Notes applications Notes lacks business reporting tools Notes lacks XML interfaces to legacy systems If you own Office, you own InfoPath Part of the natural app optimization / lifecycle process

17 Improving Data Interchange Problems Roach motel effect Easy to get data in; hard to get it out Standardizing interchange format(s) Back-ends all have their own clients Cost, time, space, retention penalties Common situation: Mainframe back-end, J2EE middleware with what client?

18 Improving Data Interchange How Office helps XML is native Office data format Generate or convert documents in XML Use your own schema Office has ubiquitous web service support Publish or fill InfoPath forms via web services Produce and consume web services data in Word, Excel, Access Turn XML data directly into Excel spreadsheets Consume and expose XML data in portals SharePoint web parts can consume and display XML Customize web parts to tie into back-end systems

19 Improving Data Interchange Why use Office System? Use Office 2003 for developing XML interchange solutions Using Notes can mean re-inventing interfaces and applications you already own Meta recommends.net as primary front-end development tool even for J2EE backends* Office is familiar to users and developers Office offers well-formed interfaces to legacy applications/systems * Murphy/Richardson, Metamorphosis SF 2005

20 Building New Integrated Solutions Problems As your business changes, your apps need to change too 80/20 rule Difficulty of integrating LOB systems and user-developed applications Leads to manual integration Which leads to lost productivity and increased cost

21 Building New Integrated Solutions How Office helps Get more reuse for less cost Incorporate Web services and XML Reuse existing Windows dev expertise Reuse existing LotusScript dev expertise Information Bridge Framework (IBF) Tools and framework for exposing LOB services Standardized, metadata-driven Ties user actions to web service requests, then renders returned data within Office Rich client on the desktop lets you build powerful connected solutions

22 Building New Integrated Solutions Why use Office System? Superior user experience Easy to integrate with your apps Deep XML support Natively produce and consume XML content Very easy for developers to bind UI tasks to web services Breadth and depth of platform Information Bridge Framework (IBF) Customizable task panes Support for Smart Documents Broad partner and Microsoft expertise on LOB integration

23 Improving Productivity Novartis: InfoPath sales data recording system Saved 9,000 working days/year Directly integrated with existing ERP and CRM systems Nextel: Intranet portal for partner group Average partner productivity up 25% Portal admin costs down 80% Elsevier Publishing: IT project collaboration/ management system IT project cycle time down 12%; meeting count down 15% Payback in 7 months; NPV of $3570/user

24 Gaining Capability Gains Merck: Information Rights Management system for clinical trials Protects documents throughout lifecycle Cuts 3-10 days of overhead time per trial Enables digital collaboration and sharing of trial data Improves compliance with FDA regs Continental Airlines: Maintenance advisory system Reduced advisory prep cost by almost 50% Ensures FAA compliance and reporting Integrates directly with Continental s back-end maintenance system

25 So What? I m A Notes Customer You re already using Windows and Office Upgrading Office gives you great functionality Actions Integrate Office to display Notes data Deploy InfoPath to extend Notes form apps Leverage integration by incrementally deploying Live Communications Server, Exchange, SharePoint Develop new XML-based applications with Office

26 2005 Microsof t Corporation. All rights reserv ed. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.