Boulder County Disaster Communications
|
|
|
- Milton Casey
- 8 years ago
- Views:
Transcription
1 Boulder County Disaster Communications
2 Call Center History Expanded Dispatch Control Center Staffed primarily from BCSO and BPD records staff and a handful of front desk staff Trained only on WebEOC software and phones Work contact information
3 Call Center Life Cycle Incident begins EOC activated ESF 15 consults with dispatch to decide if Call Center needs to be activated Call Center manager or shift manager contacts call takers and shift managers Schedule filled for 1-2 days at a time Call Center stays active until ESF 15 decides it s no longer needed (schedule may be cut down) Call Center de-activated
4 Information Overload
5 Fourmile Canyon Fire Occurred on Labor Day Prompted thousands of evacuations National media attention University of Colorado
6 Fourmile Canyon Fire Phone Report Total number of phone calls answered: 11,140 Total duration of calls: +258 hrs Calls by day: Sep 7-Sep 8-Sep 9-Sep 10-Sep 11-Sep 12-Sep 13-Sep 14-Sep
7 September Floods Phone Report Total number of phone calls answered: 8,268 Total duration of calls: +315 hrs Average duration of calls: 1.28 minutes Calls by day: Sep Sep Sep
8 So, you want to start a Call Center
9 Staff Recommendations Have a list of dedicated local staff/volunteers that have been trained Have staff from a variety of offices/departments Have dedicated and trained shift managers Have their after-hours contact information Establish a schedule to avoid burnout Engage your staff/volunteers (e.g. brown bag trainings)
10 Technical Recommendations Create an distribution list ICD phone system is best, daisy chain can work Have a dedicated space, if possible Maps! White boards Laptops/iPads Make sure you have IT support Have the Call Center work with ESF 15 (PIO s) Create a call center manual that anyone pick up and run with it
11 Call Center Training Half-day class that covers: Introductions Emergency Management/Incident Command System WebEOC software Trauma Response Logistics of the Call Center Tour of EOC and Dispatch Call Center Exercise Q & A Next Steps (Sign-up)
12 Call Center Schedule 6a-12p 9a-3p 12p-6p 3p-9p 6p-12a 9p-3a 12a-6a 3a-9a Shift Manager 1 Shift Manager 2 Shift Manager 3 Shift Manager 4 Call Taker 1 Call Taker 4 Call Taker 1 Call Taker 4 Call Taker 1 Call Taker 4 Call Taker 1 Call Taker 4 Call Taker 2 Call Taker 5 Call Taker 2 Call Taker 5 Call Taker 2 Call Taker 5 Call Taker 2 Call Taker 5 Call Taker 3 Call Taker 6 Call Taker 3 Call Taker 6 Call Taker 3 Call Taker 6 Call Taker 3 Call Taker 6 Alternate Alternate Alternate Alternate Alternate Alternate Alternate Alternate
13 Engaging Volunteers/Staff Topic Organization Wildland Fire 101 Emergency Services Shelters & Services American Red Cross Severe Weather National Weather Service Vicarious Trauma Sheriff's Office Flooding UDFCD Documentary on September 2013 Flood The Weather Channel
14 Call Center Manual Call Center Activation: Work with ESF 15 and Communications Center to determine need of Call Center Send to to begin to schedule staffing Work with OEM & Sheriff s Office IT staff on any needs of the Call Center room Log into WebEOC and review by the numbers to get situational awareness Start a 211 form Personnel check-in list Start a 214 form Unit Log Update the outgoing phone message Update whiteboards with pertinent information Brief call takers when they arrive Get phones into ready state Let ESF 15 know when Call Center is active
15 Call Center Space
16 Which will turn into this
17 County and City PIOs collaborate
18 How does it work? OEM staff (about 7) monitor weather conditions 24/7 Create significant event in WebEOC Decide which ESFs to call in and when When activated, begin coordinating efforts For PIOs: Gathering information, posting to social media/website, taking media calls, staying connected with other ESFs for updated info, writing press releases and editorials, coordinating media tours, compiling images/data and more Maintain high level of contact, certainly during rescue phase
19 A central hub for all operations
20 Home away from home
21 Providing a necessary service Balancing the public s needs and the media s needs Collaborating to build a new website and create content Flood Videos Real-time interaction with constituents Twitter (huge numbers of re-tweets/voice of authority/accuracy checks/rumor control) Facebook (Q&A sessions, idea generating)
22 Public Warnings Sept hrs. Four Mile Canyon climb to safety 2341 hrs. Anne U White - climb to safety 0025 hrs. City Of Boulder - climb to safety at mouth of the canyon 0036 hrs. Jamestown - seek higher ground 0107 hrs. Longmont Dam Rd - seek higher ground 0110 hrs. South St Vrain seek higher ground 0135 hrs. Jamestown seek higher ground 0217 hrs. Lyons seek higher ground
23 Twitter Sept. 4-22, 2010 Fourmile (Joined Oct. 2008) Sent 131 tweets (most sent Sept. 7 and 12) An average of 7 tweets per day 4 tweets were a retweet of someone else, remaining were original content 99 of the tweets were retweeted by at least one other person (The tweets were retweeted a total of 456 times) Most retweeted tweet (42 retweets,or about 22,355 potential views): Incident Command reports tonight that the Fourmile Canyon #boulderfire is 100 percent contained. Most used hashtag was #boulderfire (72 times)
24 Twitter Sept. 5-23, 2010 Fourmile (started April 2010) Sent 103 tweets (most sent Sept. 7 and 12) An average of 6 tweets per day 4 tweets were a retweet of someone else, remaining were original content 61 of the tweets were retweeted by at least one other person (The tweets were retweeted a total of 155 times) Most retweeted tweet (8 times, or about 26,677 potential views*): This is the most comprehensive list of residential areas that have been ordered to evacuate as a result of the... Most used hashtag was #boulderfire (72 times)
25 Twitter Sept , Sent 393 tweets (102 of these were sent on the 12 th alone) An average of 20 tweets per day Only 23 tweets were a retweet of someone else, remaining were original content 384 of the tweets were retweeted by at least one other person (The tweets were retweeted a total of 5,456 times) Most retweeted tweet: Evacuation ordered: Mouth of Boulder Canyon to Broadway, Pearl to Marine GO TO HIGHER GROUND immediately #boulderflood Most used hashtag was #boulderflood (291 times)
26 Twitter Sept , Sent 387 tweets An average of 19 tweets per day 49 tweets were a retweet of someone else, remaining were original content 340 of the tweets were retweeted by at least one other person (The tweets were retweeted a total of 2,718 times) Most retweeted tweet (retweeted 133 times): Evacuation ordered: Mouth of Boulder Canyon to Broadway, Pearl to Marine GO TO HIGHER GROUND immediately #boulderflood Most used hashtag was #boulderflood (283 times)
27
28
29 We have Now Set a Precedent Our community expects immediate news The media is watching and expects the updates We have more control over the message Don t forget the old fashion mediums
30
Franklin County Emergency Management Department (FCEMD) All County Emergency Response Team (CERT) Agencies. Table of Contents
Concept of Operations Lead Agency Support Agency Standard Operating Procedures Emergency Operations Center (EOC) Franklin County Emergency Management Department (FCEMD) All County Emergency Response Team
ANNEX C - EMERGENCY PUBLIC INFORMATION ESF #15
I. MNWALK REQUIREMENTS Item #: 1, 3, 16, 17, 18, 19, 20 ANNEX C - EMERGENCY PUBLIC INFORMATION ESF #15 II. PURPOSE Provide for the development, coordination and dissemination of emergency public information.
Attributes and Objectives of Social Media. What is Social Media? Maximize Reach with Social Media
What is Social Media? "Social media is an innovative way of socializing where we engage in an open dialogue, tell our stories and interact with one another using online platforms. (Associated Press, 2010)
EMERGENCY MANAGEMENT PLANNING CRITERIA FOR HOSPITALS
EMERGENCY MANAGEMENT PLANNING CRITERIA FOR HOSPITALS The following minimum criteria are to be used when developing Comprehensive Emergency Management Plans (CEMP) for all hospitals. These criteria will
Emergency Management Planning Criteria For Residential Treatment Facilities
Emergency Management Planning Criteria For Residential Treatment Facilities The following minimum criteria are to be used for Comprehensive Emergency Management Plans (CEMP) for Therapeutic Group Homes
How To Handle A Train Accident In Whitefish
Drawing by Marty Two Bulls BAKKEN OIL SURE HAS US LOOKING AT OUR DISASTER PLANNING We can t say, Not in our backyard! We can t say rail accidents don t happen here in Whitefish area. Derailment in Olney
Emergency Management Planning Criteria for Nursing Home Facilities (Criteria)
Emergency Management Planning Criteria for Nursing Home Facilities (Criteria) The following minimum criteria are to be used when developing Comprehensive Emergency Management Plans (CEMP) for all Nursing
CEMP Criteria for Residential Treatment Facilities
CEMP Criteria for Residential Treatment Facilities Lee County Emergency Management The following minimum criteria are to be used when Comprehensive Emergency Management Plans (CEMP) for all Residential
ANNEX 9. PUBLIC INFORMATION AND WARNING
ANNEX 9. PUBLIC INFORMATION AND WARNING Rapid dissemination of warning and emergency information about an imminent or occurring emergency is critical to protecting life, safety, and health during an emergency.
SAN JOAQUIN COUNTY FLOOD EVACUATION PLAN TABLE OF CONTENTS. 1.1 Introduction 1.2 Notification of County Emergency Response Agencies
SAN JOAQUIN COUNTY FLOOD EVACUATION PLAN TABLE OF CONTENTS SECTION 1 - PLANNING BASIS 1.1 Introduction 1.2 Notification of County Emergency Response Agencies SECTION 2 - FLOOD-FIGHT OPERATIONS 2.1 Introduction
SANTA BARBARA COUNTY EMERGENCY COMMUNICATIONS. Further Improvement Needed
SANTA BARBARA COUNTY EMERGENCY COMMUNICATIONS Further Improvement Needed SUMMARY There are few issues which affect everyone in Santa Barbara County as directly as emergency communications. When there is
Emergency Management
LESSON PLAN 5 Be Disaster Safe Learning that there is a system in place and that agencies cooperate to take care of the community s needs during emergencies and disasters reassures and supports students.
EMERGENCY MANAGEMENT PLANNING CRITERIA FOR AMBULATORY SURGICAL CENTERS
EMERGENCY MANAGEMENT PLANNING CRITERIA FOR AMBULATORY SURGICAL CENTERS The following criteria are to be used when developing Comprehensive Emergency Management Plans (CEMP) for all ambulatory surgical
State of Vermont Building and General Services. Continuity of Operations Plan Flood Evacuation
State of Vermont Building and General Services Continuity of Operations Plan Flood Evacuation Decision to evacuate state employees made by Governor upon recommendation of Secretary of Administration. Evacuation
CROSS-REFERENCE FOR COMPREHENSIVE EMERGENCY MANAGEMENT PLAN RESIDENTIAL TREATMENT CENTERS FOR CHILDREN AND ADOLESCENTS
CROSS-REFERENCE FOR COMPREHENSIVE EMERGENCY MANAGEMENT PLAN RESIDENTIAL TREATMENT CENTERS FOR CHILDREN AND ADOLESCENTS (Based upon AHCA Criteria dated July 2006) The document below is the cross-reference
TABLE OF CONTENTS 10. ANNEX D... 10-2
TABLE OF CONTENTS 10. ANNEX D... 10-2 10.1 PURPOSE...10-2 10.2 SITUATION AND ASSUMPTIONS...10-2 10.2.1 SITUATION...10-2 10.2.2 ASSUMPTIONS...10-2 10.3 GENERAL PROCEDURES AND RESPONSIBILITIES... 10-3 10.3.1
Emergency Preparedness Tips and Actions for the Workplace
Emergency Preparedness Tips and Actions for the Workplace Is Your Business Disaster Ready? Disaster and emergencies can happen anytime and anywhere in Minnesota. 52 Presidential Disaster Declarations between
Emergency Management is responsible for coordinating the City of Houston s preparation for and response to emergency situations.
CITY OF HOUSTON Office of Emergency Management October 2004 Emergency Management is responsible for coordinating the City of Houston s preparation for and response to emergency situations. Houston is exposed
Top 5 Social Media Crisis Communications Pitfalls to Avoid
Top 5 Social Media Crisis Communications Pitfalls to Avoid Robert Chandler, Ph.D. Director of the Nicholson School of Communication University of Central Florida connect blog.everbridge.com @everbridge
NURSING HOME STATUE RULE CRITERIA
NURSING HOME STATUE RULE CRITERIA Page 1 of 11 Nursing Homes Statutory Reference 8 400.23 (2)(g), Florida Statutes Rules; criteria; Nursing Home Advisory Committee; evaluation and rating system; fee for
Emergency Management Planning Criteria for Ambulatory Surgical Centers (State Criteria Form)
Emergency Management Planning Criteria for Ambulatory Surgical Centers (State Criteria Form) FACILITY INFORMATION: FACILITY NAME: FIELD (Company) FAC. TYPE: ASC STATE RULE: 59A-5, F.A.C CONTACT PERSON:
Social Media and Disasters:
Social Media and Disasters: Best Practices and Lessons Learned Disaster Preparedness Summit, August 21, 2013 Presented by: Suzanne Bernier, CEM, CBCP, MBCI SB Crisis Consulting Toronto, Canada Outline
What we learned on September 12, 2013
What we learned on September 12, 2013 Presented by: Catrina Asher, Boulder County Financial Compliance Manager Darla Arians, Boulder County Leadership Academy Teresa Walters, Boulder County Leadership
Emergency Management Planning Criteria for Hospital Facilities (State Criteria Form)
Emergency Management Planning Criteria for Hospital Facilities (State Criteria Form) FACILITY INFORMATION: FACILITY NAME: FIELD (Company) ST. LIC. NO.: FIELD (Lic. #) FAC. TYPE: Hospital STATE RULE: 59A-3.078
PART TWO PLANNING/INTELLIGENCE SECTION CONTENTS
PLANNING/INTELLIGENCE SECTION PART TWO PLANNING/INTELLIGENCE SECTION CONTENTS GENERAL INFORMATION... P-3 Purpose... P-3 Overview... P-3 Objectives... P-3 Concept of Operations... P-4 Section Activation
Continual Readiness Guide Staff in Emergency or Disaster Events Human Resource Questions and Answers
Continual Readiness Guide Human Resource Questions and Answers # Question Answer Emergency Operations Plan? As WakeMed provides essential healthcare services to the community, it has the responsibility
MARCH 31, 2010 - WEDNESDAY
MARCH 31, 2010 - WEDNESDAY GENERAL SESSIONS Buffalo Plane Crash This session will focus on the emergency manager s overview of the Buffalo New York plane crash of Continental 3407. Overview of November
The Emergency Operations Plan provides guidance for managing emergency communications resources.
Emergency Support Function #2 - Communication ESF # 2 Primary Agency Office of Emergency Preparedness Information Technology University Relations 911 Centers Secondary/Support Agencies Law Enforcement
Mt. San Antonio College Campus Emergency Response and Evacuation Plan
Mt. San Antonio College Campus Emergency Response and Evacuation Plan The Mt. SAC Board of Trustees is committed to providing a safe and secure campus work and learning environment for students, employees,
ESF-9 LAW ENFORCEMENT
ESF-9 LAW ENFORCEMENT CONTENTS PAGE I. PURPOSE ESF 9.1 II. SITUATIONS AND ASSUMPTIONS ESF 9.1 A. Situations ESF 9.1 B. Assumptions ESF 9.1 III. CONCEPT OF OPERATIONS ESF 9.2 A. General ESF 9.2 B. Operational
E Functional Annex Damage Assessment
E Functional Annex Damage Assessment Approved (September 14, 2004) This page left blank intentionally Table of Contents 1 Purpose... 3 2 Situation and Assumptions... 3 2.1 Situation... 3 2.2 Assumptions...
AMBULATORY SURGICAL CENTERS
AMBULATORY SURGICAL CENTERS STATUTE RULE CRITERIA Current until changed by State Legislature or AHCA Hospitals and Ambulatory Surgical Centers Statutory Reference 3 395.1055 (1)(c), Florida Statutes Rules
The Digital Life Preserver: Using Social Media During a Crisis. Mary Grady Managing Director Media and Public Relations Los Angeles World Airports
The Digital Life Preserver: Using Social Media During a Crisis Mary Grady Managing Director Media and Public Relations Los Angeles World Airports LAX Terminal 3 Active Shooter November 1, 2013 News Media
The Miami Beach, Florida Emergency Operations Center
Brookings, OR EOC DESIGN WORK SESSION The Miami Beach, Florida Emergency Operations Center v. May 2011 Prepared By: All Hands Consulting Patrick Rick LaValla, Lead Author TABLE OF CONTENTS Case Study:
EMERGENCY MANAGEMENT ORGANIZATION
VI. EMERGENCY MANAGEMENT ORGANIZATION General 1. The overall responsibility for emergency preparedness rests with government on all levels, including all agencies of state, county and city in coordination
Emergency Management Plan Guidelines
Purpose: This document is being provided to entities whose facilities are subject or may be subject to flooding and /or flash flooding to utilize in the preparation of evacuation and /or shelter-in-place
ANNEX E ESF 5: EMERGENCY MANAGEMENT
ANNEX E ESF 5: EMERGENCY MANAGEMENT PROMULGATION STATEMENT Transmitted herewith is the ESF 5: Emergency Management Annex to the Caddo Parish Emergency Operations Plan (EOP). This annex supersedes any previous
Homeland Security Exercise and Evaluation Program (HSEEP) After Action Report/Improvement Plan (AAR/IP) Davison County
Davison County Davison County Region 6 Full Scale Exercise Full Scale Exercise May 15, 2014 AFTER ACTION REPORT/IMPROVEMENT PLAN June 25, 2014 South Dakota 1 ADMINISTRATIVE INFORMATION 1. The title of
El Nino in the OC. Orange County Sheriff s Department Emergency Management Division
El Nino in the OC Orange County Sheriff s Department Emergency Management Division The mission of the Orange County Sheriff s Department s Emergency Management Division is to promote, facilitate, and support
HOSPITALS STATUTE RULE CRITERIA. Current until changed by State Legislature or AHCA
HOSPITALS STATUTE RULE CRITERIA Current until changed by State Legislature or AHCA Hospitals and Ambulatory Surgical Centers Statutory Reference' 395.1055 (1)(c), Florida Statutes Rules and Enforcement.
EMERGENCY MANAGEMENT PLANNING & COMPLIANCE REVIEW CRITERIA FOR NURSING HOMES [FL RULE CHAPTER 59A-4.126 F.A.C]
![EMERGENCY MANAGEMENT PLANNING & COMPLIANCE REVIEW CRITERIA FOR NURSING HOMES [FL RULE CHAPTER 59A-4.126 F.A.C]](/thumbs/33/16547086.jpg "EMERGENCY MANAGEMENT PLANNING & COMPLIANCE REVIEW CRITERIA FOR NURSING HOMES [FL RULE CHAPTER 59A-4.126 F.A.C]")
EMERGENCY MANAGEMENT PLANNING & COMPLIANCE REVIEW CRITERIA FOR NURSING HOMES [FL RULE CHAPTER 59A-4.126 F.A.C] Notice: Facilities must submit their plans with the appropriate page numbers shown in the
ADULT DAY CARE CENTER
ADULT DAY CARE CENTER STATUTE RULE CRITERIA Current until changed by State Legislature or AHCA Adult Day Care Centers Statutory Reference 1 400.562, Florida Statutes Rules establishing standards. (1) The
River Management 2013 Colorado Flood
River Management 2013 Colorado Flood Damages, Countermeasures, Socio-Economic Impacts Miles Blair, Allen Chestnut, Hwayoung Kim, & Caroline Ubing CIVE 717 Spring 2014 Flood Statistics Sept 9 th 16 th,
Running head: CRISIS COMMUNICATION INCLUDING SOCIAL MEDIA 1
Running head: CRISIS COMMUNICATION INCLUDING SOCIAL MEDIA 1 Crisis Communications Plans Including Social Media: A Comparative Analysis of Joplin, Missouri s and Moore, Oklahoma s Tornado Crises from a
MEMBER SOCIAL MEDIA SETUP GUIDEBOOK
MEMBER SOCIAL MEDIA SETUP GUIDEBOOK I n t r o d u c t i o n The use of social media to support Have the Talk of a Lifetime SM Social media has become a part of everyone s life and provides a powerful platform
County of Sutter. Emergency Operations Plan
County of Sutter Emergency Operations Plan Sutter Operational Area Annex 2 Emergency Operations Center Handbook and Checklists February 2015 BLANK PAGE TABLE OF CONTENTS Section 1 INTRODUCTION Page 1 Emergency
EMERGENCY MANAGEMENT PLANNING CRITERIA FOR ADULT DAY CARE FACILITIES
The following criteria are to be used for the development of Comprehensive Emergency Management Plans (CEMP) for Adult Day Care (ADC). The criteria will serve as a recommended plan format for the CEMP,
SOCIAL MEDIA ENGAGEMENT STRATEGIES
www.engagingothers.com / @cherylble SOCIAL MEDIA ENGAGEMENT STRATEGIES CHERYL BLEDSOE, EMERGENCY MANAGER CLARK REGIONAL EMERGENCY SERVICES (CRESA) Choose Your Own Adventure Why You Should Care Situational
LAW ENFORCEMENT ESF 16
ESF 16 ESF 16: Law Enforcement Page 1 of 13 ESF 16 Primary Agency: Baca County Sheriffs Office Support Agencies: Springfield Police Department Walsh Police Department Campo Police Department Colorado State
*****IMPORTANT SUBMITTAL INFORMATION*****
The following minimum criteria are to be used when developing Comprehensive Emergency Management Plans (CEMP) for all Nursing Homes. The criteria serve as the required plan format for the CEMP, and will
ESF 14. Long-Term Community Recovery
1. Purpose This annex provides an overview of the general process to be followed in recovering from the economic results of a natural disaster or other major emergency that may impact Coos County. It outlines
Hertfordshire County Council
Using Twitter for Communication A Guide for Schools The Hertfordshire ICT Team Updated October 2012 Disclaimer This information is provided 'as is', without any representation or endorsement made and without
Social Media 101: A Guide for Affiliates Part I
Social Media 101: A Guide for Affiliates Part I Presented by Kimberly Steimel and Kristina Gawrgy of the Marketing and Communications Department of NAEYC What is social media? Social media is any form
Emergency Management Planning Criteria for Assisted Living Facilities (State Criteria Form)
Emergency Management Planning Criteria for Assisted Living Facilities (State Criteria Form) FACILITY INFORMATION: FACILITY NAME: FIELD (ALF Company) ST. LIC. NO.: FIELD (Lic. #) FAC. TYPE: ALF STATE RULE:
EMERGENCY SUPPORT FUNCTION 8: PUBLIC HEALTH AND MEDICAL SERVICES PREPAREDNESS
Planning & Operations Preparedness & Coordination Training & Outreach EMERGENCY SUPPORT FUNCTION 8: PUBLIC HEALTH AND MEDICAL SERVICES PREPAREDNESS Wednesday, August 21, 2013 American Red Cross Disaster
AMBULATORY SURGICAL CENTERS (Based upon AHCA Form # 3130-2003 JUL 94)
(Based upon AHCA Form # 3130-2003 JUL 94) The document below is the cross-reference used by Palm Beach County Division of Emergency Management for the annual review and re-certification of your CEMP. Review
1 Small Community Emergency Response Plan Toolkit
SMALL COMMUNITY EMERGENCY RESPONSE PLAN TOOLKIT The Small Community Emergency Response Plan Toolkit contains suggestions to complete the community information the Division of Homeland Security and Emergency
DFW International Airport Social Media Strategy Executive Overview
DFW International Airport Social Media Strategy Executive Overview Corporate Communications Updated April 7, 2015 What is Social Media? A conversation Engagement with audiences Information sharing Crisis/emergency
PART TWO FINANCE/ADMINISTRATION SECTION
PART TWO CONTENTS GENERAL INFORMATION... F-3 Purpose... F-3 Overview... F-3 Objectives... F-3 Concept of Operations... F-4 Section Activation Procedures... F-5 STAFF... F-6 COMMON CHECKLISTS... P-7 SEMS/NIMS
Emergency Support Function 14. Recovery
Emergency Support Function 14 Recovery ESF COORDINATOR: PRIMARY AGENCY: SUPPORT AGENCIES: Iowa County Emergency Management Agency Iowa County Emergency Management Agency Chief Elected Officials County
How-To Guide: Twitter Marketing. Content Provided By
How-To Guide: Twitter Marketing Content Provided By About Twitter Tumblr is a free microblogging service. It is made up of 140 character bursts of information called tweets. Over 555 million users with
City of Calabasas Emergency Communications. Prepared for the Public Safety Commission May 21, 2007
City of Calabasas Emergency Communications Prepared for the Public Safety Commission May 21, 2007 The City s Communication Systems 1. Phones landlines, cell, satellite & American Emergency Notification
HURRICANE DISASTER PREPARATION CHECKLIST AND BUSINESS CONTINUITY PLAN
HURRICANE DISASTER PREPARATION CHECKLIST AND BUSINESS CONTINUITY PLAN G. Thomas Harper, Esq., Editor Florida Employment Law Letter HARPER GERLACH, PL 4110 Southpoint Boulevard Suite 228 Jacksonville, Florida
Guide: Social Media Metrics in Government
Guide: Social Media Metrics in Government Guide: Social Media Metrics in Government Why Social Media Metrics Matter to Your Agency In a digital strategy, nearly anything can be measured, compiled and analyzed.
BROWARD COUNTY RAPID IMPACT ASSESSMENT (RIA) Handbook Course Guide
BROWARD COUNTY RAPID IMPACT ASSESSMENT (RIA) Handbook Course Guide Broward County Emergency Management Division (BEMD) August 2009 Table of Contents 1. Introduction -------------------------------------------------
Tips for cost effective marketing in a recession (or at any other time)
Tips for cost effective marketing in a recession (or at any other time) 20.01.2012 Jagger Creative Communication llp To supplement or substitute other marketing activity, there are low-cost marketing options
LAW ENFORCEMENT. B. In the event of major disaster, outside resources may not be available to provide support.
I PURPOSE This annex assigns responsibilities and provides coordination between the law enforcement agencies operating during emergencies to ensure the safety of all citizens, maintain law and order, protect
ST. JOHNS COUNTY COMPREHENSIVE EMERGENCY MANAGEMENT PLAN APRIL 2012. Appendix E. Training Program
ST. JOHNS COUNTY COMPREHENSIVE EMERGENCY MANAGEMENT PLAN APRIL 2012 Appendix E Training Program Appendix E Training - 1 I. PURPOSE St. Johns County Training Appendix To outline a training program that
Assisted Living Facilities & Adult Care Comprehensive Emergency Management Plans
Assisted Living Facilities & Adult Care Comprehensive Emergency Management Plans STATUTORY REFERENCE GUIDANCE CRITERIA The Henrico County Division of Fire s Office of Emergency Management provides this
Your guide to using new media
Your guide to using new media A comprehensive guide for the charity and voluntary sector with tips on how to make the most of new, low cost communication tools such as social media and email marketing.
9/13/2013. Emergency Management has jurisdiction over the entire county. Requires an emergency management Director.
9/13/2013 Florida Statute 252 Emergency Management 2006 Christmas Day Tornado Track 2013 Terra Mar Manufactured Home Park Tornado 1998 Wildfire State Road 11 Volusia County Emergency Management Division
Social Media Management Pricing
Social Media Management Pricing Facebook Monthly Management Packages Option 1 Connecting with your customers Four posts relevant to the company, organization and/or customers. Up to two custom branded
DAMAGE ASSESSMENT ANNEX E
DAMAGE ASSESSMENT ANNEX E E1. Purpose, Situation, and Assumptions E1.1 Purpose The purpose of this Damage Assessment Functional Annex is to guide and coordinate agencies and organizations in conducting
Quick Guide to Getting Started: Twitter for Small Businesses and Nonprofits
Quick Guide to Getting Started: Twitter for Small Businesses and Nonprofits Social Media www.constantcontact.com 1-866-876-8464 Insight provided by 2011 Constant Contact, Inc. 11-2168 What is Twitter?
#umea2014 Digital Strategy
#umea2014 Digital Strategy Digital Personality Tone of Umeå 2014 Personality The communication should feel alive, inspiring, playful and current. Social media is one of the forces helping the culture to
SOCIAL MEDIA 80 78 76 74 72 70 68 66 64 Access to free content Series 1 To learn Advanced news of products Series 1 A Social Roadmap Understand how and why people use social media Map the social
Emergency Response Plan
Emergency Response Plan Public Version Contents INTRODUCTION... 4 SCOPE... 5 DEFINITION OF AN EMERGENCY... 5 AUTHORITY... 6 ACTION PRIOR TO DECLARATION... 6 FREEDOM OF INFORMATION & PRIVACY PROTECTION...
A Publication of Encharter Insurance. The Insurance Guide To: DISASTERS A GUIDE TO CONVERTING PROSPECTS INOT USTOMERS
A Publication of Encharter Insurance The Insurance Guide To: DISASTERS A GUIDE TO CONVERTING PROSPECTS INOT USTOMERS TABLE OF CONTENTS Melting Snow & Ice.3 Wind & Hurricanes..5 Earthquakes.....6 Brush
Social Media in School Emergency Management
U.S. Department of Education Office of Safe and Healthy Students Social Media in School Emergency Management Using New Media Technology to Improve Emergency Management Communications Readiness and Emergency
Annex G- Evacuation/Traffic Control/Security- Administration
Annex G- Evacuation/Traffic Control/Security- Administration Purpose To outline how evacuation, traffic control, and security will be carried out if required due to an emergency or disaster at the University
COMPREHENSIVE EMERGENCY MANAGEMENT PLAN The Consolidated City of Indianapolis (Marion County), Indiana
COMPREHENSIVE EMERGENCY MANAGEMENT PLAN APPENDIX C - EMERGENCY SUPPORT FUNCTION (ESF) CHECKLISTS ESF Title Page 1 Transportation 2 2 Communications 3 3 Public Works 3-0 Public Works 4 3-1 Pre-Emergency
ON-SITE INCIDENT MANAGEMENT
ON-SITE INCIDENT MANAGEMENT Capability Definition Onsite Incident is the capability to effectively direct and control incident activities by using the Incident Command System (ICS) consistent with the
OPERATIONAL AREA FINANCE/ADMINISTRATION SECTION Function Specific Handbook
STANDARDIZED EMERGENCY MANAGEMENT SYSTEM APPROVED COURSE OF INSTRUCTION EMERGENCY OPERATIONS CENTER COURSE G611 OPERATIONAL AREA FINANCE/ADMINISTRATION SECTION Function Specific Handbook CHAPTER THREE
Social Media during emergencies
Social Media during Emergencies Introduction Red Cross Societies around the world, including the Canadian Red Cross, are exploring ways in which social media can affect the efficiency of a disaster response.
Regular Workshop March 23, 2015 Agenda Item: Town Manager, Assistant Town Manager, Police Chief, Fire Chief
Regular Workshop March 23, 2015 Agenda Item 11 Agenda Item: Presenter: Summary: Attachments: Recommended Action: Dispatch Service Options Town Manager, Assistant Town Manager, Police Chief, Fire Chief
Tips, Tricks and Best Practices
Social Media Tips, Tricks and Best Practices Georgia Statewide Afterschool Network Atlanta, Ga. 30303 404.521.0355 www.afterschoolga.org Table of Contents Section 1 - Understanding Social Media & The Big
APPENDIX XII: EMERGENCY SUPPORT FUNCTION 12 - ENERGY
APPENDIX XII: EMERGENCY SUPPORT FUNCTION 12 - ENERGY PRIMARY AGENCIES: Public Service Commission and the Florida Energy and Climate Commission SUPPORT AGENCIES: Nuclear Regulatory Commission, Florida Rural
Incident Management Team Position Task Book All-Hazards Logistics Section Chief. March 15, 2007
ncident Management Team Position Task Book All-Hazards Logistics Section Chief March 15, 2007 All-HAzArds logistics section chief task Book ncident Management Team Position Task Book All-Hazards Logistics
Hootsuite instructions
Hootsuite instructions Posting to Facebook Posting to Twitter Cross-posting Adding Twitter Stream Twitter Lists Twitter searches Replying and Retweeting Definitions Hootsuite video training Hootsuite is
Template Policy on Healthcare Facility Patient Evacuation and Shelter-in Place
Template Policy on Healthcare Facility Patient Evacuation and Shelter-in Place Policy: It is the policy of the healthcare facility to have defined procedures to protect the life and safety of both patients1
National Capital Region: Urban Area Security Initiatives Grants Subgrants as of 01/31/14
National Capital Region: Urban Area Initiatives Grants Subgrants as of 01/31/14 Year Subgrantee Subgrant Name Award All Hazards Consortium HSEMA Performance and Professional Development Initiative (DC
HOW TO ENGAGE WITH OUR SOCIAL MEDIA CHANNELS
HOW TO ENGAGE WITH OUR SOCIAL MEDIA CHANNELS HOW TO ENGAGE WITH OUR SOCIAL MEDIA CHANNELS Destination BC is active across a number of social media channels, and encourages BC s tourism industry to get
ORDERING MANAGER (ORDM)
A Publication of the National Wildfire Coordinating Group Sponsored by United States Department of Agriculture United States Department of the nterior NATNAL NTERAGENCY NCDENT MANAGEMENT SYSTEM TASK BK
2015-16 Canyon Rim Academy Emergency Preparedness Plan
2015-16 Canyon Rim Academy Emergency Preparedness Plan I. EMERGENCY TEAM MEMBERS... 2 II. EMERGENCY TEAM DUTIES... 2 III. OTHER PERSONNEL DUTIES... 3 IV. COMMAND CENTER... 3 V. COMMUNICATIONS... 3 VI.
THE VIRTUAL EMERGENCY OPERATIONS CENTER: AN INTERNET APPROACH TO EMERGENCY MANAGEMENT WORK
THE VIRTUAL EMERGENCY OPERATIONS CENTER: AN INTERNET APPROACH TO EMERGENCY MANAGEMENT WORK by Walter G. Green III, Ph.D., VaPEM Assistant Professor of Emergency Management University of Richmond A Paper
PART TWO OPERATIONS SECTION CONTENTS
OPERATIONS SECTION CHIEF PART TWO OPERATIONS SECTION CONTENTS GENERAL INFORMATION... O-3 Purpose... O-3 Overview... O-3 Objectives... O-3 Concept of Operations... O-3 Section Activation Procedures... O-4
SPECIAL REPORT. Tips to Jumpstart Your. Network. 2011 All Rights Reserved
SPECIAL REPORT 20 Tips to Jumpstart Your Network 2011 All Rights Reserved Twitter is a perfect medium for building an online brand, getting instant feedback from your core audience, strengthening two-way
27 Ways To Get More Retweets On Twitter. By Marc Guberti
27 Ways To Get More Retweets On Twitter By Marc Guberti Getting more retweets on Twitter has been established as one of the most powerful ways to spread on Twitter. However, most of the people who send
SAFETY GUIDANCE MATERIAL
SAFETY GUIDANCE MATERIAL SAFETY MANAGEMENT MONDAY MARCH 23,GUIDANCE 2015 This safety resource was written for the scrap industry by the scrap industry and was developed to assist you in making your scrap
Hurricane Emergency Action Plan (HEAP)
Hurricane Emergency Action Plan (HEAP) Rev 3-2009 This page is intentionally left blank LYNX HEAP (Rev 3-2009) 2 Plan Distribution and Maintenance This document serves as a guideline for the Operations