Poste Italiane - Empowering the Workforce with Unified Communications-

Size: px
Start display at page:

Download "Poste Italiane - Empowering the Workforce with Unified Communications-"

Transcription

1 Poste Italiane - Empowering the Workforce with Unified Communications- 21-Feb, 12:00-13:00 Auditorium 341, Level 3 Speakers: Antonio Talamo Marco Michelozzi

2 2 Posteitaliane Group & Activities Employee > Country coverage Main offices 140 Post offices Logistic Center 105 Revenue 16,5 B Postal sevices 5,2 M Financial services 4,0 M Insurance services 7,0 M Checking Accounts : 4,583,000 Growth 2005/ ,6% Posteitaliane Group is the wider service Company both for Citizen and Industry

3 ICT in Posteitaliane Posteitaliane ICT is the high value Integrated Services Company provider for the entire group trough innovative usage of Informattion and Communication technologies. Provide services both internal and external customers Key figures: >500K phisical devices 100K users approx. >14K LAN, 450K BPOL Customers >18K Server 4.5M Checking Accounts >2.2K PBX, 45K lines >14.5K data access links 4B transaction/year

4 4 Network & DataCenter Infrastructure a triple play approach

5 Telecommunication Network and Services 5 Public Access Retail Business PA Finance PMI Content Providers Fixed TELC TELCOs O Voice & Video Mobile PosteMobile TELC O Internet Mobile Data Center Extranet Voice & Video TELCOs Content Providers Internet connectivity 400 Mps Extranet connectivity 400 Mps BackBone / Distribution >140 extranet with Partner Customer BackBone: 2 Optical Backbone with different telcos (up to 10 Gbps) 5 Regional MPLS Network with Disaster Recovery e Business Continuity in the aggregation layer Core Distribution POP IDC North POP North MPLS Nord MPLS Sud MPLS Centro Dual BackBone POP / Data Center SOUTH WiMAX MPLS Nord POP IDC CENTRAL 2 MPLS Centro POP IDC CENTRAL 1 Regional Monitoring Centers LAN / WAN Infrastructure Switch ports Router SAN ports Firewall 150 Fiber Km 70 Wired copper line Km Workstation Approx Audio & Video Infrastructure > end-user devices Internal Access Call Center Postal Office Channel Location Main Branch Offixe 3000 Small Postal Office Industrial Location Distribution Location Printing Soring Centers Center Voice / VoIP 2 redundant SoftSwitch in 2 sites for Business Continuity & Disaster Recovery IPTV > 300 Sedi (previs. 1000) Centralized TV Control Center Content Delivery Network Sedi in Larga Sedi di Canale c.a Banda Sedi Industriali c.a Redundant Infrastructure with Business Continuity Broadband ( XDSL and Optical Fiber) Triple Play Infrastructure : Data-Voice-Video

6 IP Network Layer 6 Core Distribution Access

7 7 Disaster Recovery & Business Continuity: Distribution/Aggregation Layer DR-MF VPN DR-MF P VPN IDC NORD BK Raccolta c/o DC Architettura Logica: percorso di backup VPN Dc BC BCBK VPN IDC NORD P IDC NORD VPN DR-MF BK IDC Centro VPN IDC CENTRO P VPN Dc BC BK PE MPLS 1 PE MPLS 2 PE MPLS 3 PE MPLS 3 PE MPLS 3 PE MPLS 2 PE MPLS 2 PE MPLS 1 PE MPLS 1 VPN Dc BC VPN DR-MF VPN IDC CENTRO VPN IDC NORD VPN IDC CENTRO BC VPN Dc SUD1 BC DR-MF VPN DR-MF P VPN IDC NORD BK Raccolta c/o DC Architettura Logica: percorso di Business Continuity VPN Dc BC BC BK VPN IDC NORD P IDC NORD VPN DR-MF BK IDC Centro VPN IDC CENTRO P VPN Dc BC BK PE MPLS 1 PE MPLS 3 PE MPLS 2 PE MPLS 3 PE MPLS 3 PE MPLS 2 PE MPLS 2 PE MPLS 1 PE MPLS 1 VPN DR-MF VPN Dc BC VPN IDC CENTRO VPN IDC NORD VPN IDC CENTRO BC VPN Dc SUD1 BC VPN Dc SUD1 VPN Dc SUD2 VPN Dc SUD1 VPN Dc SUD2 PE MPLS 3 PE MPLS 1 VPN IDC NORD BC VPN Dc SUD1 P VPN Dc SUD2 BK DC SUD 1 PE MPLS 2 PE MPLS 3 VPN DR-MF BC PE MPLS 1 PE MPLS 2 VPN Dc SUD1 P VPN Dc SUD2 BK DC SUD 2 DC SUD ADSL S(H)DSL PE MPLS 3 Sede UP2/UP3/UP4 avente come sito principale DR-MF VPN Dc SUD2 BC PE MPLS 2 PE MPLS 1 VPN Dc BC P DC BC VPN IDC CENTRO BK PE MPLS 3 PE MPLS 1 VPN IDC NORD BC VPN Dc SUD1 P VPN Dc SUD2 BK DC SUD 1 PE MPLS 2 PE MPLS 3 VPN DR-MF BC PE MPLS 1 PE MPLS 2 VPN Dc SUD1 P VPN Dc SUD2 BK DC SUD 2 DC SUD ADSL S(H)DSL PE MPLS 3 Sede UP2/UP3/UP4 avente come sito principale DR-MF VPN Dc SUD2 BC PE MPLS 2 PE MPLS 1 VPN Dc BC P DC BC VPN IDC CENTRO BK WAN POSTE Router MPLS Management VLAN 2.9 Gateway Voip 10.21x.y.9 VOIP VLAN 168 Media Gateway Virtuale 10.21x.y.1 Fisici 10.21x.y Disaster Recovery Business Continuity Dati VLAN 3 Telefoni IP Gli indirizzi vengono assegnati automaticamente dal DHCP con la corretta maschera e gateway della rete ospite x.y.z Dove Z va da 22 a ultimo indirizzo della rete

8 Data Center & Core Infrastructure 8 MILANO- Settimo Milanese (IBM) IDC MILANO MILANO Carrier TLC 1 5 Gbit/s DWDM Long Distance Arte Antica Roma Eur Control Room IDC ROMA DC BARI Carrier TLC 2 2,5 Gbit/s DWDM Long Distance Dark Fiber DWDM DC Roma 2

9 Data Centers 9 Milano Milano* Capacità operativa (2007) 1. Storage 480 TB approx. 2. Computational capacity: Mainframe MIPS approx. 3. Computational capacity: Open systems SpecInt approx. Roma (siti A e B) Roma2 Pomezia Bari Advantages carried out Using the Data Center Infrastructure is possible to build up Disaster Recovery solution for all the critical Services easily and with the same capabilities used for Financial Services Presenza sul territorio High Computational and Operational Capabilities distributed over 5 Centers placed in focal regional sites 1,3 mil. Customer per day visiting Postal Offices 650 mil. di Checking Payment 21 mil. Transanction vs Public Services environment

10 Voice Core Infrastructure displacement vs MPLS network Enterprise IP Centrex North IP Carrier Network PSTN Small offices VPN Central Area VPN North Area Enterprise IP Centrex South VPN South South Medium & Large Branches PBX with Backup Connection/ Media gateway PSTN ISDN IP Carrier Network

11 Enterprise Voice-Service integrated framework: Hi Level View 11 ISUP/N7 AGW TGW AGW SWI Session Director ISUP/N7 AGW TGW PSTN IP Core Operator Network Session Director SIP Session Director SIP Applicat Layer Virtual IP-PBX S.S. SIP S.S. Virtual IP-PBX Applicat Layer Trusted IP Network Session Director SIP Session Director Session Director H.323 H.323 SIP IP AGW PBX IP AGW PBX IP enabled AGW PBX

12 Application Integration: Cross Interaction Flows 12 MMIC Video MCU MS Configurator IAM Identity Access Management Active Directory AS Audio/Data MCU Web CC VPN CMM VPBX VMS FAX Server BE Softswitch IP PBX PCS BE BE PUBLIC NW IP Media GW

13 Triple Play Network Design: Advantages 13 ONE NETWORK FOR EVERY COMMUNICATION EFFICENT CONVERGENCY FOR DATA/VOICE/VIDEO MORE EFFICENT PLANNING EASILY BUILD UP INTEGRATED SERVICES

14 14 Communication Services

15 Reach the Goals through integrated trasformations 15 Network Transformation Communication Services Transformation Services Transformation Business Transformation full IP Network Convergent Solutions Integrated Security and Management One User Profile Many Kind of Access for: Telephony Services Mobility Collaboration Unified Communicatios Contact Center Business Critical Applications Communications make Business Processes easily and fast

16 Users Needings & Solutions: some practical examples 16 Network Sales: Enhancing Team Working, Fast Commercial Target distribution, Public Communication, Human Res.: Enhancing Team Working, Trasfer Cost Reduction, Private Communication, e-learning Financial Office: Document Archiving & Management BU Mail and COO Document Archiving & Management, Operative Support to Supply Chain Collabotation, Call Conference, Video Conference, Voice Mail, WebTV, Fax Server, IVR

17 Beginning Study: Hi Level Vision 17 Content Cache Terminali Mobili Content Provider Esterni telefono fisso Sale VDC PC Internet Extranet Virtual IP PBX hosted PBX Media Gateway hosted IP PBX Infrastruttura Infrastruttura di accesso di accesso Web Access esterno SIP SIP Infrastruttura Infrastruttura di trasporto di accesso interna al servizio SIP Active Directory Utenza Extranet Content Cache Base Dati Utenza Fonia SoftSwitch SIP/H323/MEGACO Fax GW MCU/ Media Gateway VdC MCU Web Access interno Web TV Content Management Active Directory Utenza Voice Operator Directory & Presence Exchange LCS W.C.C. CTI IAM Content Cache Palinsesti Content Delivery Manager DMS

18 Actual Implementation 18

19 Communication Services Transformation 19 The solution: Unified Communications Services Four services family to address the needings of corporate division: Unified Messaging, Business Communication, Collaboration and Conferecing Services Unified Messaging services Voice mail PBX like Services Private Numbering Services OnePhone / Dual Mode Services Enterprise number Front desk Hostess Telecom Manager Video mail Business Communications services SMS /MMS Audio Conferencing Fax Web Conferencing Directory Collaboration services Calendaring Docs& Files Presence & Instant Messaging Room Video Conf. Conferencing services

20 Communication Services - Unified Messaging 20 Unified Messaging (or UM) is the integration of different streams of communication ( , SMS, Fax, voice, video, etc.) into a single, or, unified 'message store', accessible from a variety of different devices. Inside a single repository The user can manage and store all its message like , fax and voice. This repository is the user mailbox. The channels available are: client (POP3, IMAP4, MAPI) Web TUI (Telephone User Interface)

21 Communication Services - Voice Messaging Scenario 21 Voice Message Services Service availability: On all Poste Italiane offices (post office, branch office, sorting center) For all user who have a mailbox and/or a VoIP telephone Service platform: Alcatel-Lucent MyMessaging for OXE (ex Alcatel 4400) user Alcatel-Lucent VMS for Virtual-IPPBX user (SIP user)

22 Communication Services - Voice Messaging Scenario 22 Easy voice message management: Only one message-store User friendly interface management through client such as MS Outlook Integration with platform through an IMAP interface Use case: Answering machine for voice message deposit Message retrieval and management through Message listening and management through TUI (telephone user interface)

23 Communication Services - Voice Messaging Architecture 23 One One Back-end Back-end Server Server for for message message store store services services connector Microsoft Exchange 2007 connector + A Software Software Suite Suite under under Linux Linux for for end-user end-user interactivity interactivity and and notification notification engine engine + A Media Media Front-end Front-end Server Server for for VXML VXML Interpretation Interpretation & Network Network interfaces interfaces My Messaging Application Server Media Server VMS Application Server Media Server Voice Message Services FAX Application Server Media Server Fax Services

24 Communication Services Voice Message Deposit 24 Application Server Media Server Web Server network network SIP MRF MRF HTTP/VXML NFS Operations during a message deposit are : The parameters of the subscription are get in the VMS directory An IMAP4 session with the Exchange Server is set with the IMAP login and password get from the parameters of the subscription An inventory of the Inbox, Saved and Greetings folders is made to know if the subscription is saturated or if a personal greeting is set The message is recorded by the MRF under /VOICEFILES/TMP in the Mailbox buffer After message validation by the user, a mail is created in memory with a MIME body part including the media file The IMAP4 push occurs via the IMAP4 APPEND command IMAP4 Application Server Mailbox buffer Exchange Server IMAP4 Server Storage solution

25 Communication Services Voice Message Retrieval 25 Application Server Media Server Web Server network network SIP MRF MRF Operations during a message retrieval are : The parameters of the subscription are get in the VMS directory An IMAP4 session with the Exchange Server is set with the IMAP login and password get from the parameters of the subscription Mailbox inventory (through IMAP4 commands) : Select Inbox Search command to retrieve messages UID Fetch commands to retrieve the headers of all messages Message query : Fetch Body command to retrieve the complete message and set it in the Mailbox buffer HTTP/VXML NFS IMAP4 Application Server Mailbox buffer Exchange Server IMAP4 Server Storage solution

26 Communication Services Fax Messaging Scenario 26 Fax Message Services Service availability: On all Poste Italiane offices (post office, branch office, sorting center) For all user who have a mailbox (virtual fax), for fax machine through an IP Terminal Adapter and for fax machine through OXE IP PBX For application through Java API, XML and SMTP Gateway Service platform: Alcatel-Lucent OXE Italtel SoftSwich Sagem Interstar XMedius 5.5 SP Fax Server

27 Communication Services Fax Messaging Scenario 27 Integration with platform through an SMTP interface and with application through Java API, XML, SMTP Use case: On-net scenario Receiving a FAX from an internal user ( user, fax machine) Sending a FAX to an internal user Off-net scenario Receiving a FAX from PSTN Sending a FAX to PSTN To/From Application scenario, examples: SAP (on going) DMS (on going)

28 Communication Services Fax Messaging Architecture 28 SIP IMAP4/SMTP i-ssw TI PoP BBN HTTP ISUP IVS ISUP SD TI H323 MGCP XML Fax Server i-ssw Poste PSTN SGU Exchange Server i-udb twp VPN IP Poste Fax Adapter (IAD). OXE twp SAP DMS Utenti Fax Virtuale Utenti Fax IPCX Utenti Fax OXE

29 Communication Services - Fax Outlook Integration 29

30 Communication Services Audio,Video & Data Comm. 30 Through a single application a user can access different type of services: Audio conferencing: Conference participants can either use an ordinary telephone, audio conferencing terminal or a multimedia terminal in voice-only mode Data / Web conferencing adds the ability to exchange, transfer, and work on a range of documents and applications either as part of dedicated data conference, or as add-on to an audio or meeting Multimedia conferencing to communicate real-time with voice, video, and data Presence / IM to collaborate and work in a new way add voice add data add video add more participants Peter Presence IM Conference

31 Communication Services A/V/D flows and architecture 31 1 Organizzazione conferenza via http 2 API (INVITE Video A + INVITE Video B+ INVITE Video C) INVITE NumberA, Number B, Number C INVITE Video A, Video B, Video C MMIC API (INVITE Video A, Video B, Video C) i-ssw 2 HTTP SIP 1 CMM i-udb Poste VPN IP 6 7 End Point Video A 3 4 Poste VoIP VPN 5 End Point Video B 8 Poste Data VPN

32 Communication Services A/D conferencing features Ad-Hoc (or instant) Click on a phone or buddy icon Enter a phone number in a call box The system will call the user, then the person he re calling. Click on scheduled call (see slide on scheduling later) One-time or recurring (similar to outlook recurrence) Reservationless (MeetMe) Be invited Click on a link which was ed to him Call in to an audio conference for which he knows the access code

33 Communication Services A/D conferencing 33 M-party audio/data conference Reservationless/scheduled Conference Dialin/dialout to/from: OXE,PSTN, Mobile users Web conference control Touchtone conference control (##1, ##2, ##3,##4) Video MCU MMIC OXE SoftSwitch audio data Poste VPN BE MG PSTN MMIC+ OXE IPtouch OXE IPtouch PSTN1

34 Communication Services A/V/D conf features Seamless multipoint video Audio, IM, Web, and video conferencing combined within the same session One-click escalation from an audio call to audio + video One-click to launch a group video conferencing session Unified control External video MCU (required for 3 or more participants) controlled by MMIC User controls video may hide, pause, or drop video during conference Use internal video client, third-party video software, or third-party vdc system Flexibility of the solution Peer-to-Peer (P2P) for SIP clients, no video MCU ports required Standards-based solution Deploy audio via telephone or VoIP

35 Communication Services A/V/D conf with MMIC video clients 35 M-party a/v conf: MMIC1 starts a/v conf with MMIC2, MMIC3 and external PSTN phone MMIC1 invite MMIC2 and MMIC3 for audio+video and PSTN1 handset phone only for audio MMIC1 specifies to receive audio/video on his computer while MMIC2 and MMIC3 specifies to receive audio in the handset phone MMIC1/MMIC2/MMIC3 hear and see each other exchanging audio/data with MMIC and exchanging video with the video MCU Video MCU MMIC OXE SoftSwitch audio data Video Poste VPN BE MG PSTN MMIC1 client with A/v/d on PC MMIC2 and MMIC3 clients with audio on Phone and d/v on PC PSTN1

36 Communication Services A/V/D with Conference room video clients 36 M-party a/v conf: MMIC1 starts a/v conf with MMIC2 (Conf room) and PVX video client MMIC1 invite MMIC2 and MMIC3 MMIC1 specifies to receive audio/video on his computer MMIC2 specifies to receive audio on phone and video on the external VSX H323/SIP Conf room MMIC3 specifies to receive audio on phone and video on the external PVX client MMIC1/MMIC2/MMIC3 hear and see each other exchanging audio/data with MMIC and exchanging video with the video MCU Video MCU MMIC OXE SoftSwitch audio data Video Poste VPN BE MG PSTN PVX MMIC1 with audio on OXE phone and v/d on internal video client VSX MMIC IPtouch Conf. Room: MMIC2 +VSX H323/SIP client+ IPTouch phone MMIC3 with audio on OXE phone and video on external PVX client PSTN1

37 Communication Services Integration with MOC Creating Reservationless Conference with MOC Client 2. Starting one Conference with MOC Client 3. Invite another MOC user to the conference 4. Inviting one OXE/PSTN Number to the Conference

38 Communication Services Integration with MOC 38 Three-party LCS a/v conf: MOC1 starts a new conf and invites MOC2 and MOC 3 1. MOC1 join the audio conference and specifies to receive audio on his computer; video is activated on MGC 2. MOC1 invites buddy MOC2 and MOC2 join audio and video on computer 3. MOC1 invite buddy MOC3 and MOC3 opts to receive audio on telephone, video is activated on MCU MOC1/MOC2/MOC3 hear and see each other exchanging audio with MMIC and exchanging video with the video MCU LCS Video MCU MMIC OXE SoftSwitch audio video data BE MG Poste VPN PSTN MOC1 MOC2 MOC3 PSTN1

39 Communication Services - Automatic Voice Attendant 39 Automatic Attendant service is an Interactive Voice Response (IVR) System This service is identified by an E.164 public number: Virtual Number The internal users (on-net scenario) can use PNP(Private Numbering Plan) Each call is routed to CMM-VN application. A routing tree is configure to route the user to the right destinations Alternative destinations Any network Site Virtual number Voice Mail Routing tree Automatic Attendant Attendant Virtual number Hunting group Virtual number MADN Virtual number

40 40 Benefits and Lesson Learned

41 Benefits 41 Improved Communications Enhances Training and Supports Business Growth User-friendly Conferencing Reduces Cost Presence Improves Communication and Increases Productivity Unified Solution Simplifies Communication and Reduces IT Costs

42 Lesson Learned 42 Reach the goal and mantain a Business Critical quality level require: Good business evolution needings understanding Clear market architecture evolution vision Consolidated Partnership with Market Leader Vendor Critical Success Factors Top management commitment Intellectual property of the project Keyword: projecting Shared vision with partners

43 Q & A

44 Grazie

IP Communication enhancing Service Innovation & Multichannel Business: Poste Italiane Case

IP Communication enhancing Service Innovation & Multichannel Business: Poste Italiane Case IP Communication enhancing Service Innovation & Multichannel Business: Poste Italiane Case Vincenzo Musella Networks Development Chief Information Office- Poste Italiane Poste Italiane Group 2006 Figures

More information

Introducing Cisco Unified Communications Express

Introducing Cisco Unified Communications Express CHAPTER 1 Introducing Cisco Unified Communications Express Cisco Unified Communications Express is an award-winning communications solution that is provided with the Cisco Integrated Services Router portfolio.

More information

Connect and Collaborate With Unified Communications

Connect and Collaborate With Unified Communications 1 Connect and Collaborate With Unified Communications David Schenkel, ADTRAN, david.schenkel@adtran.com Industry Briefings 2 Sunday, 16 January 2011, 13:30 15:00 Location: Nautilus 1 2 Who is ADTRAN? Leading

More information

How Telecom Italia Empowers Customer Service from the IMS Cloud

How Telecom Italia Empowers Customer Service from the IMS Cloud How Telecom Italia Empowers Customer Service from the IMS Cloud Giacomo De Filippis, IPCC Senior Program Manager, Telecom Italia Guillaume Calot, Strategic Business Director EMEA, Alcatel-Lucent Enterprise

More information

IBM Lotusphere Paris 2009 Jeudi 26 mars, IBM Forum. En route vers une collaboration étendue

IBM Lotusphere Paris 2009 Jeudi 26 mars, IBM Forum. En route vers une collaboration étendue IBM Lotusphere Paris 2009 Jeudi 26 mars, IBM Forum En route vers une collaboration étendue My Instant Communicator for IBM Lotus Sametime Une expérience UC 2 encore plus complète et plus rapide à déployer

More information

IP Implementation in Private Branch Exchanges From 9:30 a.m until 4:30 p.m (7 hrs./day) 5 days / week

IP Implementation in Private Branch Exchanges From 9:30 a.m until 4:30 p.m (7 hrs./day) 5 days / week Course Title: No. of Hours: IP Implementation in Private Branch Exchanges From 9:30 a.m until 4:30 p.m (7 hrs./day) 5 days / week 1 Course Duration: 3 Months (12weeks) No. Of Hours: 7 Hrs./Day- 5 days/week.

More information

What's New in Sametime 8.5. Roberto Chiabra IBM Certified IT Specialist

What's New in Sametime 8.5. Roberto Chiabra IBM Certified IT Specialist What's New in Sametime 8.5 Roberto Chiabra IBM Certified IT Specialist What's new in Sametime 8.5 Sametime Connect Client Online Meetings Audio / Video W eb Browser Clients & W eb 2.0 APIs Sametime Systems

More information

Managed Services The. The Road to Revenue. Pravin Mahajan pmahajan@cisco.com. Session Number Presentation_ID

Managed Services The. The Road to Revenue. Pravin Mahajan pmahajan@cisco.com. Session Number Presentation_ID Managed Services The The Road to Revenue Pravin Mahajan pmahajan@cisco.com Session Number 1 Agenda Managed Services Introduction Solution Offerings Market to Services Mapping Summary 2 High Business Interest

More information

FacetPhone IP-PBX. IP From the Ground Up

FacetPhone IP-PBX. IP From the Ground Up FacetPhone IP-PBX IP From the Ground Up FacetPhone: FacetPhone is a completely new phone system designed for small to medium size businesses. Facet- Phone is an IP-PBX that completely integrates the company

More information

Contents. Specialty Answering Service. All rights reserved.

Contents. Specialty Answering Service. All rights reserved. Contents 1 Introduction... 2 2 PBX... 3 3 IP PBX... 4 3.1 How It Works... 4 3.2 Functions of IP PBX... 5 3.3 Benefits of IP PBX... 5 4 Evolution of IP PBX... 6 4.1 Fuelling Factors... 6 4.1.1 Demands from

More information

Multimedia Conferencing Solutions

Multimedia Conferencing Solutions Multimedia Solutions Fixed users are migrating to... Mobile Audio users are migrating to... Video CSPs are migrating to... Radisys ECONOMICAL FLEXIBLE RELIABLE DIFFERENTIATED INTEGRATED SCALABLE The conferencing

More information

To IP or Not To IP That is the question

To IP or Not To IP That is the question To IP or Not To IP That is the question As an end user you have many choices with regard to telecommunication including provisioning with PBX s converged PBX s or Key Hybrid systems or pure IP Telephony.

More information

2- Technical Training (9 weeks) 3- Applied Project (3 weeks) 4- On Job Training (OJT) (4 weeks)

2- Technical Training (9 weeks) 3- Applied Project (3 weeks) 4- On Job Training (OJT) (4 weeks) Course Title: Prerequisites: Training Program (5 months) IP Implementation in Private Branch Exchanges Must fresh graduates Communication/Electronics Engineers" 1- Soft Skills Training (4 weeks) 1. Communication

More information

Implementing Cisco Collaboration Applications **Part of the CCNP Collaboration certification track**

Implementing Cisco Collaboration Applications **Part of the CCNP Collaboration certification track** Course: Duration: Price: $ 3,795.00 Learning Credits: 38 Certification: Implementing Cisco Collaboration Applications Implementing Cisco Collaboration Applications**Part of the CCNP Collaboration certification

More information

Whitepaper: Microsoft Office Communications Server 2007 R2 and Cisco Unified Communications Manager Integration Options

Whitepaper: Microsoft Office Communications Server 2007 R2 and Cisco Unified Communications Manager Integration Options Whitepaper: Microsoft Office Communications Server 2007 R2 and Cisco Unified Communications Manager Integration Options Document Summary This document provides information on several integration scenarios

More information

FROM TELEPHONY TO IP COMMUNICATIONS: A NATURAL EVOLUTION REDUCE COSTS AND IMPROVE MOBILITY WITH IP COMMUNICATIONS APPLICATION NOTE

FROM TELEPHONY TO IP COMMUNICATIONS: A NATURAL EVOLUTION REDUCE COSTS AND IMPROVE MOBILITY WITH IP COMMUNICATIONS APPLICATION NOTE FROM TELEPHONY TO COMMUNICATIONS: A NATURAL EVOLUTION REDUCE COSTS AND IMPROVE MOBILITY WITH COMMUNICATIONS APPLICATION NOTE CONTENTS INTRODUCTION / 3 INCREASE PRODUCTIVITY WITH A CONNECTED WORKSTATION

More information

IP Office - Voice Communications Capabilities

IP Office - Voice Communications Capabilities IP Office - Voice Communications Capabilities IP Office offers full voice functionality with a comprehensive list of features and benefits for the small and mid-sized business and branch office, including:

More information

The Undisputed Value of Triple Play

The Undisputed Value of Triple Play The Undisputed Value of Triple Play Peter Anderholm & Moshe Machline March 2009 1 Alcatel-Lucent Enterprise Forum Forum 2009 2009 All Rights Reserved Alcatel-Lucent 2009 All Rights Reserved Alcatel-Lucent

More information

Emerging Trends in Unified Communications Applications and Services Market in India H1 2014

Emerging Trends in Unified Communications Applications and Services Market in India H1 2014 Emerging Trends in Unified Communications Applications and Services Market in India H1 2014 Rising Customer Expectations Lead to Higher Adoption of Unified Communications Solutions 9ABD-64 January 2015

More information

TRANSFORMATION OPPORTUNITIES WITH THE ALCATEL-LUCENT OPENTOUCH SUITE OPTIMIZING CONVERSATION DELIVERY OVER CENTRALIZED COMMUNICATIONS NETWORKS

TRANSFORMATION OPPORTUNITIES WITH THE ALCATEL-LUCENT OPENTOUCH SUITE OPTIMIZING CONVERSATION DELIVERY OVER CENTRALIZED COMMUNICATIONS NETWORKS TRANSFORMATION OPPORTUNITIES WITH THE ALCATEL-LUCENT OPENTOUCH SUITE OPTIMIZING CONVERSATION DELIVERY OVER CENTRALIZED COMMUNICATIONS NETWORKS Application Note Table of contents Abstract / New Opportunities

More information

Implementing Microsoft Office Communications Server 2007 With Coyote Point Systems Equalizer Load Balancing

Implementing Microsoft Office Communications Server 2007 With Coyote Point Systems Equalizer Load Balancing Implementing Microsoft Office Communications Server 2007 With Coyote Point Systems Equalizer Load Balancing WHITE PAPER Prepared by: Mark Hoffmann Coyote Point Systems Inc. Abstract: This white paper describes

More information

Live Communications Server 2005 SP1 Office Communications Server 2007. Matt Newton Network Engineer MicroMenders, Inc

Live Communications Server 2005 SP1 Office Communications Server 2007. Matt Newton Network Engineer MicroMenders, Inc Live Communications Server 2005 SP1 Office Communications Server 2007 Matt Newton Network Engineer MicroMenders, Inc Focus of this Presentation Of the Unified Communications and Collaboration capabilities,

More information

Enabling Seamless Unified Communications

Enabling Seamless Unified Communications Enabling Seamless Unified Communications Ian Hawkins 10 th July 2008 TANDBERG UC Strategy It is about more than just convergence It involves more than just a single vendor Video Data Collaboration Voice

More information

Fax and Oracle Collaboration Suite. An Oracle White Paper August 2005

Fax and Oracle Collaboration Suite. An Oracle White Paper August 2005 Fax and Oracle Collaboration Suite An Oracle White Paper August 2005 Fax and Oracle Collaboration Suite Introduction... 3 Fax Support in Oracle Collaboration Suite... 4 Outbound Fax Configuration... 7

More information

VoIP Services. Maurice Duault mduault@cisco.com. 2001, Cisco Systems, Inc. All rights reserved.

VoIP Services. Maurice Duault mduault@cisco.com. 2001, Cisco Systems, Inc. All rights reserved. VoIP Services Maurice Duault mduault@cisco.com 2001, Cisco Systems, Inc. All rights reserved. 1 Agenda Distributed Softswitch Residential Business VoIP access Multiservice over VPN Managed IP Telephony

More information

Enriching the Microsoft Office Suite with Alcatel-Lucent Unified Communications Solutions

Enriching the Microsoft Office Suite with Alcatel-Lucent Unified Communications Solutions A P P L I C A T I O N N O T E Enriching the Microsoft Office Suite with Alcatel-Lucent Unified Communications Solutions Integrated, enterprise-grade communications for borderless collaboration Abstract

More information

cloud computing by Orange séminaire Aristote 17/12/2009

cloud computing by Orange séminaire Aristote 17/12/2009 cloud computing by Orange séminaire Aristote 17/12/2009 Orange and the cloud vision and strategy cloud computing - what is it about? cloud computing is a model for enabling convenient on-demand network

More information

Product Range TELES NGN

Product Range TELES NGN TELES Class 5 NGN TELES NGN Product Range TELES Class 5 Solution is a standard based, scalable architecture that minimizes integration time and enables you to go live quickly. The solution is access agnostic

More information

Http://www.passcert.com

Http://www.passcert.com Http://www.passcert.com Exam : 70-337 Title : Enterprise Voice & Online Services with Microsoft Lync Server 2013 Version : DEMO 1 / 18 Topic 1, Litware, Inc Case A Overview Litware, Inc., is an international

More information

XMEDIUS Fax Server ONC SPRING 2010 LA PRIMAVERA DELLE COMUNCAZIONI

XMEDIUS Fax Server ONC SPRING 2010 LA PRIMAVERA DELLE COMUNCAZIONI XMEDIUS Fax Server SagemCom Turnover Distribution Sales turnover 2008 = 1,324 million 6,570 employees at 12/31/2008 Energy & Telecom Broadband & Residential Terminals 33% 20% Sagemcom Documents 22% Digital

More information

Introducing Cisco Voice and Unified Communications Administration Volume 1

Introducing Cisco Voice and Unified Communications Administration Volume 1 Introducing Cisco Voice and Unified Communications Administration Volume 1 Course Introduction Overview Learner Skills and Knowledge Course Goal and Course Flow Additional Cisco Glossary of Terms Your

More information

VoIP Survivor s s Guide

VoIP Survivor s s Guide VoIP Survivor s s Guide Can you really save $, improve operations, AND achieve greater security and availability? Presented by Peggy Gritt, Founder and CEO of the VoIP A non-biased organization for the

More information

Wiley Publishing, Inc.

Wiley Publishing, Inc. by Tony Bradle Foreword by Eric Swift General Manager, Unified Communications, Microsoft Corporation WILEY Wiley Publishing, Inc. Table of Contents O O O O O» @ O O O «O #» O O * O O O O O O O O O 0 O»

More information

VoIP and IP Telephony A Carrier s s Perspective

VoIP and IP Telephony A Carrier s s Perspective VoIP and IP Telephony A Carrier s s Perspective GLOBAL CAPABILITY. PERSONAL ACCOUNTABILITY. Richard McCammond Senior Consultant Convergence April 8, 2008 2008 Verizon. All Rights Reserved. PTEXXXXX XX/08

More information

VoIP in the Enterprise

VoIP in the Enterprise VoIP in the Enterprise Date: March. 2005 Author: Sonia Hanson Version: 1.1 1 1 Background Voice over IP In the late 1990s Voice over IP (VoIP) was seen as a disruptive new technology that had the potential

More information

Colt VoIP Access. 2010 Colt Technology Services Group Limited. All rights reserved.

Colt VoIP Access. 2010 Colt Technology Services Group Limited. All rights reserved. Colt VoIP Access 2010 Colt Technology Services Group Limited. All rights reserved. Business requirements Are you looking for ways to simplify management of national or even international voice services

More information

Course 4: IP Telephony and VoIP

Course 4: IP Telephony and VoIP Course 4: IP Telephony and VoIP Telecommunications Technical Curriculum Program 3: Voice Knowledge 6/9/2009 1 Telecommunications Technical Curriculum Program 1: General Industry Knowledge Course 1: General

More information

Implementing Live Meeting with Microsoft Office Communications Server 2007

Implementing Live Meeting with Microsoft Office Communications Server 2007 Implementing Live Meeting with Microsoft Office Communications Server 2007 Product Group - Enterprise Dell White Paper By Ananda Sankaran Farrukh Noman April 2008 Contents Introduction... 3 Microsoft Office

More information

GENBAND Overview and UC Solution. -Common Platform Uncommon Performance

GENBAND Overview and UC Solution. -Common Platform Uncommon Performance GENBAND Overview and UC Solution -Common Platform Uncommon Performance Corporate Profile Employees 2,200 Solutions Switching, Networking and Applications Operations 50 Sales and Support Centers Market

More information

Genesys Compact Edition (GCE) SIP R1.0 Product Description. SIP Server Solution Restricted availability under PCS (Premium Customer Support) only.

Genesys Compact Edition (GCE) SIP R1.0 Product Description. SIP Server Solution Restricted availability under PCS (Premium Customer Support) only. Genesys Compact Edition (GCE) SIP R1.0 Product Description SIP Server Solution Restricted availability under PCS (Premium Customer Support) only. Direct Questions and Comments to Kentis Gopalla Table of

More information

COMPLETE YOUR GO-TO-MARKET PLAN BUSINESS SOLUTIONS BARRY DERRICK PRODUCT MARKETING MANAGER

COMPLETE YOUR GO-TO-MARKET PLAN BUSINESS SOLUTIONS BARRY DERRICK PRODUCT MARKETING MANAGER COMPLETE YOUR GO-TO-MARKET PLAN BUSINESS SOLUTIONS BARRY DERRICK PRODUCT MARKETING MANAGER AGENDA ADTRAN OVERVIEW GO-TO-MARKET WITH WINNING SOLUTIONS! Market Leading Cloud Connectivity Solutions that Outperform

More information

Voice Services. Service Description Version 1.00. Effective Date: 07/01/2012. Purpose. Overview

Voice Services. Service Description Version 1.00. Effective Date: 07/01/2012. Purpose. Overview Voice Services Service Description Version 1.00 Effective Date: 07/01/2012 Purpose This Enterprise Service Description is applicable to Voice Services offered by MN.IT Services and described in the MN.IT

More information

MPLS: Enabling Fixed-Mobile Convergence

MPLS: Enabling Fixed-Mobile Convergence MPLS: Enabling Fixed-Mobile Convergence Barry M. Tishgart Vice President, Managed Services 2006 11 10 SPRINT, the "Going Forward" logo, the NEXTEL name and logo and other trademarks are trademarks of Sprint

More information

Taking VoIP to the Next Level What else can VoIP do for you?

Taking VoIP to the Next Level What else can VoIP do for you? Taking VoIP to the Next Level What else can VoIP do for you? Steve Fletcher Chief Information Officer Parker Poe Adams & Bernstein LLP Carlos Rodriguez Network Manager Nexsen Pruet, LLC Agenda Unified

More information

CITY OF OAK CREEK VoIP Telephone System Addendum

CITY OF OAK CREEK VoIP Telephone System Addendum CITY OF OAK CREEK VoIP Telephone System Addendum Important Dates: RFP Documents available April 24 th, 2015 Pre Bid Walkthrough None Last Day for Questions May 6th, 2015 4:00 p.m. CST Last Addendum Issued

More information

Implementing Cisco Unified Communications Manager Part 1 Course IPT1 v9.0; 5 Days, Instructor-led

Implementing Cisco Unified Communications Manager Part 1 Course IPT1 v9.0; 5 Days, Instructor-led Implementing Cisco Unified Communications Manager Part 1 Course IPT1 v9.0; 5 Days, Instructor-led Course Description Implementing Cisco Unified Communications Manager, Part 1 (IPT1) v9.0 prepares you for

More information

Virtual FAX Function in Vigor IPPBX 2820 Series

Virtual FAX Function in Vigor IPPBX 2820 Series Virtual FAX Function in VigorIPPBX 2820 Series In response to environmental policy of paperless in office, DrayTek introduces a new function of Virtual FAX in VigorIPPBX 2820 series. The built in Virtual

More information

VPLS lies at the heart of our Next Generation Network approach to creating converged, simplified WANs.

VPLS lies at the heart of our Next Generation Network approach to creating converged, simplified WANs. Virtual Private LAN Service (VPLS) A WAN that thinks it s a LAN. VPLS is a high security, low latency means to connect sites or services either point-to-point or as a mesh. We use Virtual Private LAN Service

More information

NSP Software Summit: Next Generation Voice Messaging - A Key to your Success. Alain Decartes Business Development Manager WW SGBU Sales

NSP Software Summit: Next Generation Voice Messaging - A Key to your Success. Alain Decartes Business Development Manager WW SGBU Sales NSP Software Summit: Next Generation Voice Messaging - A Key to your Success Alain Decartes Business Development Manager WW SGBU Sales 2004 Hewlett-Packard Development Company, L.P. The information contained

More information

Alcatel-Lucent OmniTouch 8600 My Instant Communicator. Simplifying Enterprise Communications

Alcatel-Lucent OmniTouch 8600 My Instant Communicator. Simplifying Enterprise Communications Alcatel-Lucent OmniTouch 8600 My Instant Communicator Simplifying Enterprise Communications Simplify enterprise communications With the increasing number and variety of communications options available

More information

Universal Unified Communications Integration

Universal Unified Communications Integration Universal Unified Communications Integration Managing the convergence of unified communications to IP and into the cloud The Computer & Instrumentation Chapter of the IEEE New Jersey Coast Section October

More information

Business VoIP Solution Training 04/2009

Business VoIP Solution Training 04/2009 Business VoIP Solution Training 04/2009 IP Phone Deployment Scenario 1 Company LAN All the IP Phones and PBX are within the same local area network, no firewall and NAT traversal issues IP PBX 2 IP Phone

More information

Milano, mercoledì 7 settembre 2005. Services and Bundles

Milano, mercoledì 7 settembre 2005. Services and Bundles Milano, mercoledì 7 settembre 2005 Services and Bundles Agenda Fastweb Services Bundle Approach Evolution PG. 2 FASTWEB TV Unified interface for: FASTWEB TV Terrestrial broadcast: RAI, Mediaset,... Satellite

More information

ADDENDUM 6 TO APPENDIX 9 TO SCHEDULE 3.3 STATEMENT OF TECHNICAL APPROACH TO THE COMPREHENSIVE INFRASTRUCTURE AGREEMENT

ADDENDUM 6 TO APPENDIX 9 TO SCHEDULE 3.3 STATEMENT OF TECHNICAL APPROACH TO THE COMPREHENSIVE INFRASTRUCTURE AGREEMENT ADDENDUM 6 TO APPENDIX 9 TO SCHEDULE 3.3 TO THE COMPREHENSIVE INFRASTRUCTURE AGREEMENT STATEMENT OF TECHNICAL APPROACH for Voice and Video Telco Services Northrop Grumman will consolidate voice, video

More information

Mistral Hosted PBX. The future of business phone systems

Mistral Hosted PBX. The future of business phone systems Mistral Hosted PBX The future of business phone systems Tel: 0870 751 6300 Web: www.mistral.net Mistral HOSTED PBX is a revolutionary futureproof way of implementing your office or enterprise phone system.

More information

How should an enterprise move toward Unified Communications?

How should an enterprise move toward Unified Communications? WHITE PAPER How should an enterprise move toward Unified Communications? June 2008 Table of Contents Introduction... 1 Initiative 1: Improve support for mobile workers... 2 Initiative 2: Bring telephony

More information

Hosted IP PBX brings value back to voice

Hosted IP PBX brings value back to voice AG Hosted IP PBX brings value back to voice Christian Angerer, Kapsch CarrierCom AG 1 Basics > MISSISSIPPI Hosted IP PBX is...... a solution for Wireline and Wireless Carriers... a KCC solution developed

More information

Lync Express The Evolution of UC Frederic Dickey Director of Professional Services July 9, 2013

Lync Express The Evolution of UC Frederic Dickey Director of Professional Services July 9, 2013 Lync Express The Evolution of UC Frederic Dickey Director of Professional Services July 9, 2013 Live from WPC 2013! 2 Inside this Deck Unified Communications Defined Lync 2013 Demystified Lync Express

More information

Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from Votacall

Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from Votacall Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from Votacall Summary Think for a moment about inter-office communications.

More information

Chapter 6: Send and Receive Instant Messages

Chapter 6: Send and Receive Instant Messages Microsoft Office Communicator 2007 Getting Started Guide 33 Chapter 6: Send and Receive Instant Messages With Communicator, you can start an instant messaging session with a single contact or multiple

More information

Microsoft Exchange Server 2007, Upgrade from Exchange 2000/2003 (3938. 3938/5049/5050) Course KC3065 5 Days OVERVIEW COURSE OBJECTIVES AUDIENCE

Microsoft Exchange Server 2007, Upgrade from Exchange 2000/2003 (3938. 3938/5049/5050) Course KC3065 5 Days OVERVIEW COURSE OBJECTIVES AUDIENCE Microsoft Exchange, Upgrade from Exchange 2000/2003 COURSE OVERVIEW This instructor-led course offers Microsoft Exchange Server administrators with the skills they need to manage a Microsoft Exchange infrastructure.

More information

Publication Information This document is a publication of IPVision S.A. 112 Bernardo de Irigoyen, 4th Floor (C1072AAD) Buenos Aires, Argentina

Publication Information This document is a publication of IPVision S.A. 112 Bernardo de Irigoyen, 4th Floor (C1072AAD) Buenos Aires, Argentina IP Centrex Data Sheet The most effective turn-key hosted virtual PBX solution for Clarent Networks Publication Information This document is a publication of IPVision S.A. 112 Bernardo de Irigoyen, 4th

More information

Your Communications Solution. The Best Communications Solution for Your Business ipecs-lik. ipecs is an Ericsson-LG Brand

Your Communications Solution. The Best Communications Solution for Your Business ipecs-lik. ipecs is an Ericsson-LG Brand Your Communications Solution The Best Communications Solution for Your Business ipecs-lik ipecs is an Ericsson-LG Brand ipecs-lik Simply Unifying for SMB Communications 02 Ericsson-LG As your workforce

More information

VoIP and Beyond. Alex Gatiragas Product Manager Enterprise Convergence NEC Business Solutions Limited

VoIP and Beyond. Alex Gatiragas Product Manager Enterprise Convergence NEC Business Solutions Limited VoIP and Beyond Alex Gatiragas Product Manager Enterprise Convergence NEC Business Solutions Limited July 2005 Agenda 2004 a year in review. Hybrid / Pure IP Telephony platforms. 2005 and Beyond Voice

More information

Workforce Management IVR. A multi-service voice platform

Workforce Management IVR. A multi-service voice platform WFM Workforce Management IVR Information Sheet Introduction High Level Overview Features Solution Components Industries Applications Call Flows Reporting Implementation and Deployment About Syntellect

More information

BT Hosted IPT (VoIP)

BT Hosted IPT (VoIP) BT Hosted IPT (VoIP) What is Convergence? Currently, we see applications on distinct technologies Voice PBX / ISDN / PSTN Data LAN / WAN Video Dedicated VC link What is Convergence? Currently, we see applications

More information

Empowering Enterprise-Wide Customer Service with SIP

Empowering Enterprise-Wide Customer Service with SIP Empowering Enterprise-Wide Customer Service with SIP Table of contents Customer Service in Evolution...1 SIP Enabling IP Customer Service Transformation...6 Unified Communications and Collaborations Improve

More information

Business Value Drives VoIP and IP-Telephony Layering

Business Value Drives VoIP and IP-Telephony Layering Decision Framework, B. Elliot Research Note 16 July 2003 Business Value Drives VoIP and IP-Telephony Layering Enterprises must view IP telephony and voice over IP projects as functional layers composed

More information

IBM System i Integrated Collaboration

IBM System i Integrated Collaboration Delivering on the Promise IBM System i Integrated Collaboration Highlights Integrate your voice, collaboration and business applications on a single system Boost customer satisfaction and loyalty by enhancing

More information

Unified Messaging and Fax

Unified Messaging and Fax April 25, 2007 Telecom White Paper Presented By: Toshiba Telecommunications Systems Division www.telecom.toshiba.com Unified Messaging and Fax Toshiba s Stratagy Enterprise Server Overview: Unified Messaging

More information

Agenda What can we do now? And 5 years from now we will still be current!

Agenda What can we do now? And 5 years from now we will still be current! Pittsburgh Steelers Alcatel-Lucent OmniPCX Enterprise IP Telephone System Alcatel-Lucent OmniSwitch Network Infrastructure Alcatel-Lucent Collaboration and Fax Server AVST Unified Messaging Wireless Network

More information

CIPT1_8- Implementing Cisco Unified Communications Manager Part 1

CIPT1_8- Implementing Cisco Unified Communications Manager Part 1 CIPT1_8- Implementing Cisco Unified Communications Manager Part 1 Description Implementing Cisco Unified Communications Manager, Part 1 (CIPT1) v8.0 prepares you for implementing a Cisco Unified Communications

More information

All IP. Is Swisscom ready to take up the challenge? Ueli Dietiker, CEO Swisscom Fixnet Ltd Felix R. Graf, VP TV & portal Swisscom fixnet Ltd

All IP. Is Swisscom ready to take up the challenge? Ueli Dietiker, CEO Swisscom Fixnet Ltd Felix R. Graf, VP TV & portal Swisscom fixnet Ltd All IP Is Swisscom ready to take up the challenge? Ueli Dietiker, CEO Swisscom Fixnet Ltd Felix R. Graf, VP TV & portal Swisscom fixnet Ltd 19 Sept 2006 What does IP mean for Swisscom? 2 New business model

More information

5. DEPLOYMENT ISSUES Having described the fundamentals of VoIP and underlying IP infrastructure, let s address deployment issues.

5. DEPLOYMENT ISSUES Having described the fundamentals of VoIP and underlying IP infrastructure, let s address deployment issues. 5. DEPLOYMENT ISSUES Having described the fundamentals of VoIP and underlying IP infrastructure, let s address deployment issues. 5.1 LEGACY INTEGRATION In most cases, enterprises own legacy PBX systems,

More information

Implementation Guide. Simplify, Save, Scale VoIP: The Next Generation Phone Service. A single source for quality voice and data services.

Implementation Guide. Simplify, Save, Scale VoIP: The Next Generation Phone Service. A single source for quality voice and data services. Implementation Guide Simplify, Save, Scale VoIP: The Next Generation Phone Service A single source for quality voice and data services. > > > > > > > > > > All signs point to VoIP so letês get started.

More information

Telephony Telephony more than just a phone system.

Telephony Telephony more than just a phone system. Telephony Telephony more than just a phone system. Telephony En Pointe ECS provides an end-to-end telephony solution based around the latest bleeding edge technology from Cisco Systems the Cisco Hosted

More information

Sam Cavaliere. Microsoft Corporation Sam.Cavaliere@microsoft.com 646-225-4860

Sam Cavaliere. Microsoft Corporation Sam.Cavaliere@microsoft.com 646-225-4860 Sam Cavaliere Unified Communications Solutions Sales Professional Microsoft Corporation Sam.Cavaliere@microsoft.com 646-225-4860 Agenda Define UC Foundation for Communications Demo Wrap up Q&A Confusing,

More information

Deployment Guide July-2014 rev. a. Deploying Array Networks APV Series Application Delivery Controllers for Microsoft Lync Server 2013

Deployment Guide July-2014 rev. a. Deploying Array Networks APV Series Application Delivery Controllers for Microsoft Lync Server 2013 Deployment Guide July-2014 rev. a Deploying Array Networks APV Series Application Delivery Controllers for Microsoft Lync Server 2013 Contents 1 Introduction... 2 1.1 Lync Server Roles... 2 1.3 Array Networks

More information

OmniTouch 8400 Instant Communications Suite. My Instant Communicator Desktop User guide. Release 6.7

OmniTouch 8400 Instant Communications Suite. My Instant Communicator Desktop User guide. Release 6.7 OmniTouch 8400 Instant Communications Suite My Instant Communicator Desktop User guide Release 6.7 8AL 90219 USAE ed01 Sept 2012 Table of content MY INSTANT COMMUNICATOR FOR THE PERSONAL COMPUTER... 3

More information

VoIP trends in Fixed Network Operators

VoIP trends in Fixed Network Operators VoIP trends in Fixed Network Operators Petros Sarantopoulos Carrier Networks Control SIEMENS GREECE Agenda Standardization MSFORUM / ETSI TISPAN Towards Class-5 VoIP Future trends ETSI NGN Overview Standardization

More information

Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from New Horizon

Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from New Horizon Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from New Horizon Summary Think for a moment about how many times each day

More information

Cisco Unified Communications IP Telephony Part 1 (CIPT1) v8.0. Course Objectives. Associated Certification. Required Exam(s) Price.

Cisco Unified Communications IP Telephony Part 1 (CIPT1) v8.0. Course Objectives. Associated Certification. Required Exam(s) Price. Cisco Unified Communications IP Telephony Part 1 (CIPT1) v8.0 Implementing Cisco Unified Communications Manager, Part 1 (CIPT1) v8.0 prepares you for implementing a Cisco Unified Communications Manager

More information

Interwise Connect. Working with Reverse Proxy Version 7.x

Interwise Connect. Working with Reverse Proxy Version 7.x Working with Reverse Proxy Version 7.x Table of Contents BACKGROUND...3 Single Sign On (SSO)... 3 Interwise Connect... 3 INTERWISE CONNECT WORKING WITH REVERSE PROXY...4 Architecture... 4 Interwise Web

More information

The Best Communications Solution for your business ipecs-lik

The Best Communications Solution for your business ipecs-lik Your Communications Solution The Best Communications Solution for your business ipecs-lik ipecs-lik Simply Unifying for SMB Communications 02 As your workforce becomes more mobile and dependant on ease

More information

Next generation enterprise communications

Next generation enterprise communications Next generation enterprise communications Peter Hall Principal Analyst July 2010 1 Agenda Top CIO/IT manager issues The role of managed services and outsourcing Evolution of players - the expanding role

More information

Convergence Technologies Professional (CTP) Course 1: Data Networking

Convergence Technologies Professional (CTP) Course 1: Data Networking Convergence Technologies Professional (CTP) Course 1: Data Networking The Data Networking course teaches you the fundamentals of networking. Through hands-on training, you will learn the vendor-independent

More information

How should an enterprise move toward Unified Communications?

How should an enterprise move toward Unified Communications? How should an enterprise move toward Unified Communications? April 2009 Table of Contents Initiative 1: Improve support for mobile workers... 2 Initiative 2: Bring telephony to the PC... 3 Initiative 3:

More information

EXPLOITING SIMILARITIES BETWEEN SIP AND RAS: THE ROLE OF THE RAS PROVIDER IN INTERNET TELEPHONY. Nick Marly, Dominique Chantrain, Jurgen Hofkens

EXPLOITING SIMILARITIES BETWEEN SIP AND RAS: THE ROLE OF THE RAS PROVIDER IN INTERNET TELEPHONY. Nick Marly, Dominique Chantrain, Jurgen Hofkens Nick Marly, Dominique Chantrain, Jurgen Hofkens Alcatel Francis Wellesplein 1 B-2018 Antwerp Belgium Key Theme T3 Tel : (+32) 3 240 7767 Fax : (+32) 3 240 8485 E-mail : Nick.Marly@alcatel.be Tel : (+32)

More information

WHITE PAPER. www.fusionstorm.com. The Business Benefits of Upgrading Legacy IP Communications Systems. www.fusionstorm.com

WHITE PAPER. www.fusionstorm.com. The Business Benefits of Upgrading Legacy IP Communications Systems. www.fusionstorm.com WHITE PaPEr: Easing the Way to the Cloud: 1 WHITE PAPER The Business Benefits of Upgrading Legacy IP Communications Systems 2 WHITE PAPER: The Business Benefits of Upgrading Legacy IP Communications Systems

More information

KISUMU LAW COURTS: SPECIFICATIONS FOR A UNIFIED COMMUNICATION SYSTEM / VOICE OVER INTERNET PROTOCOL (VOIP) SOLUTION. Page 54 of 60

KISUMU LAW COURTS: SPECIFICATIONS FOR A UNIFIED COMMUNICATION SYSTEM / VOICE OVER INTERNET PROTOCOL (VOIP) SOLUTION. Page 54 of 60 SPECIFICATIONS FOR A UNIFIED COMMUNICATION SYSTEM / VOICE OVER INTERNET PROTOCOL (VOIP) SOLUTION Page 54 of 60 UNIFIED COMMUNICATION SYSTEM (VOIP) PROPOSAL FOR KISUMU JUDICIARY COURTS. 1.0 PARTICULARS

More information

An Introduction to SIP

An Introduction to SIP SIP trunking, simply put, is a way for you to accomplish something that you already do, for less money, with equal or better quality, and with greater functionality. A Guide to SIP V4 An Introduction to

More information

Your Communications Solution. The Best Communications Solution for your business ipecs-lik. ipecs is an Ericsson-LG Brand

Your Communications Solution. The Best Communications Solution for your business ipecs-lik. ipecs is an Ericsson-LG Brand Your Communications Solution The Best Communications Solution for your business ipecs-lik ipecs is an Ericsson-LG Brand ipecs-lik Simply Unifying for SMB Communications 02 Ericsson-LG In a connected world,

More information

SIP Trunking with Microsoft Office Communication Server 2007 R2

SIP Trunking with Microsoft Office Communication Server 2007 R2 SIP Trunking with Microsoft Office Communication Server 2007 R2 A Dell Technical White Paper By Farrukh Noman Dell Product Group - Enterprise THIS WHITE PAPER IS FOR INFORMATIONAL PURPOSES ONLY, AND MAY

More information

OpenScape Enterprise Express is

OpenScape Enterprise Express is OpenScape Enterprise Express An all-in-one solution OpenScape Enterprise Express combines enterprise Voice, Unified Communication and Collaboration and Mobility into one streamlined package for mid-size

More information

MOC 5047B: Intro to Installing & Managing Microsoft Exchange Server 2007 SP1

MOC 5047B: Intro to Installing & Managing Microsoft Exchange Server 2007 SP1 MOC 5047B: Intro to Installing & Managing Microsoft Exchange Server 2007 SP1 Course Number: 5047B Course Length: 3 Days Certification Exam This course will help you prepare for the following Microsoft

More information

Huawei espace Unified Communications Product Portfolio

Huawei espace Unified Communications Product Portfolio Huawei Unified Communications Product Portfolio HUAWEI ENTERPRISE ICT SOLUTIONS A BETTER WAY Huawei Unified Communications Product Portfolio UC Application IP PBX Access Endpoint IAD IP Phone U1910 (100

More information

An EMC view into a comprehensive Microsoft-based Unified Communications solution

An EMC view into a comprehensive Microsoft-based Unified Communications solution Enterprise Unified Communications Deployment: An EMC view into a comprehensive Microsoft-based Unified Communications solution Dustin Smith, EMC Global Services Copyright 2008 EMC Corporation. All rights

More information

Deploying, Configuring, and Administering Microsoft Lync Server 2010

Deploying, Configuring, and Administering Microsoft Lync Server 2010 Course 10533: Deploying, Configuring, and Administering Microsoft Lync Server 2010 Page 1 of 9 Deploying, Configuring, and Administering Microsoft Lync Server 2010 Course 10533: 4 days; Instructor-Led

More information