CURRENT ACCOUNT. Getting started guide For use from 30th July 2015

Transcription

1 CURRENT ACCOUNT. Getting started guide For use from 30th July 2015

2 2 YOU VE CHOSEN THE ACCOUNT THAT S EASY, CONVENIENT AND STRAIGHTFORWARD TO USE. WE LIKE YOUR STYLE.

3 WELCOME TO THE CURRENT ACCOUNT. CHANGES TO YOUR BANK ACCOUNT TERMS AND CONDITIONS. We are making some changes to the conditions that apply to our Bank Accounts, including a redesign of the general Bank Account terms and conditions. The changes will take effect from 22nd November 2015, unless we tell you a different date in the Guide to Changes. Please see page 42 for the Guide to Changes and page 44 for our new Bank Account terms and conditions. You ll find everything you need to know about your new account in this guide. Contents Your benefits at a glance 4 Getting started 5 Switching made easy 6 Managing your account 7 Your Halifax Visa debit card 9 Paying money in and taking it out 10 A helping hand to control your account 11 Easy-to-understand overdrafts 12 Overdraft glossary 13 Commission-free travel money 14 International payments 14 Important information 15 Bank Account terms and conditions 17 Guide to Changes 42 New Bank Account terms and conditions Applies from 22nd November Our contact details 84 3

4 YOUR BENEFITS AT A GLANCE. Your Halifax Current Account comes with great features to make looking after your money nice and easy including simple ways to bank when it suits you and an overdraft facility with really straightforward fees. Here s a quick summary, right up front. Features Current Account Page 24-hour online banking 7 Set up direct debits and standing orders 7 24-hour telephone banking 7 Mobile banking 8 Mobile Alerting service 8 Visa debit card 9 Use of cash machines 9 Access to all our branches 10 For 10 a month you can add Control to your Halifax Current Account 11 Overdrafts 12 Commission-free travel money 14 International payments 14 4

5 GETTING STARTED. Four simple steps to follow to start getting the most from your account. 1 Sign it Make sure you sign the back of your debit card and change your PIN to something memorable at any Halifax cash machine. They ll both come through the post in the next few days. And remember, your account is ready to use straightaway. How to use your card see page 9. 2 Switch it Move your regular payments to us, including direct debits and standing orders. If you d like us to help, just call our Switching Team on from Monday to Friday 8am-8pm and Saturday 8am-4pm. Or, if it s easier for you, just pop in to your local branch. For more on switching see the next page. 3 4 Get online Register for online banking. It s quick, easy and secure. Make sure you have your account number and sort code to hand and go to For more on online banking see page 7. Go mobile Register for mobile banking and text alerts and we ll text you when your balance gets near to or over your overdraft limits. To find out more go to call or pop into your local branch. For more on mobile banking and text alerts see page 8. 5

6 SWITCHING MADE EASY. Just pop in branch to let us know you want to switch and we ll switch your account in just seven working days. Name the date you d like to switch anytime from seven working days from now up to 30 days ahead if you re not ready to switch just yet. We ll need your account details, including the 16-digit number from your debit card for the account you want to switch from. We ll transfer your payment arrangements and deal with your old bank so you don t have to. Don t worry we will refund any fees or charges you incur as a result of any error we make during your switch. For more details about switching to us, ask in branch or call Lines are open Monday to Friday, 8am-8pm and Saturday 8am-4pm. Overdrafts for customers in Northern Ireland If you are a customer in Northern Ireland, when switching your current account to us, you won t pay any daily planned overdraft fees for the first three months after opening the account. This is to comply with the regulatory requirements in Northern Ireland. To qualify, your address must be in Northern Ireland and you must either switch to us using a Northern Ireland branch or switch online or over the phone. If you use an unplanned overdraft, unplanned daily overdraft fees will apply. Overdrafts are subject to status and repayable on demand. Fees for other services, such as for using your card abroad or for special services, will still apply. Don t worry we will refund any fees or charges you incur as a result of any error we make during your switch. We ll tell you when your overdraft without daily planned overdraft fees will start and end. After this period our daily planned overdraft fees will apply. We ve kept these simple so you know exactly how much an overdraft will cost you. 6

7 MANAGING YOUR ACCOUNT. It s simple to look after your account online, in branch or by phone. 24/7 online banking With online banking you can have round-the-clock access to your accounts. All you have to do is register at Then you can: Check your balance and see statements on your Halifax accounts Move money between accounts Pay bills, view and delete direct debits and set up new standing orders. Safe and secure You re covered by our online fraud guarantee, which means we ll pay back any money you lose in the unlikely event that you re a victim of fraud. Check out Standing orders, direct debits and future dated payments If you don t have enough money in your account at the beginning of the day a payment is due, you have until 3.30pm to pay money into your account to make the payment that day. The money needs to be available to use straightaway, so you could transfer money from another personal account you have with us via Internet, Mobile or Telephone Banking or pay in cash over the counter in branch. Future dated payment You can set up a payment up to 31 days in advance if you want to make a one off payment to go to a specific account in the UK. It s a smart way to set up a payment in advance so you don t forget. 24/7 telephone banking Call us anytime, night or day to use our easy automated telephone banking service. Once you ve set up your security details by calling , you can: Check your account balance Listen to details of recent transactions Pay bills and transfer money Transfer money to other accounts Set up or change standing orders and cancel direct debits Ask for a new PIN and get information on other Halifax products and services. Or if you d like to speak to someone, our advisers are always on hand to help. If you need to call us from abroad or by mobile you can also call us on Not all telephone banking services are available 24 hours a day, seven days a week. Please speak to an adviser for more information. 7

8 MANAGING YOUR ACCOUNT. Mobile banking Always on the go? You can do your banking on the move with Halifax Mobile Banking. Just use our free app to sign in to Online Banking and you can: View your balance See your transaction history Transfer money between your personal Halifax accounts Make payments to new and existing recipients Find your nearest Halifax branch or LINK ATMs in the UK Access useful Halifax phone numbers. Or you can access Halifax Mobile Banking through your mobile browser we ve optimised Online Banking so it looks great on internet-enabled mobiles. Your mobile operator may charge for some services, please check with them. Services may be affected by phone signal and functionality. You must be registered for Online Banking. Terms and conditions apply. Pay a Contact is a new way of sending and receiving money. It works by using a mobile number instead of a sort code and account number. Visit for further details. Terms and conditions apply. To receive payments you ll need to register for Pay a Contact through Online Banking or Mobile Banking. Mobile alerts Keep in touch with your money when you re on the move with our Mobile Alerting service. Sign in to Online Banking to register for mobile alerts. Once it s set up you can choose which texts you want to receive, such as: When you re within 50 of your planned overdraft limit To let you know if you go into an unplanned overdraft (one you haven t agreed with us in advance) To remind you each day you stay in an unplanned overdraft. You can also set high and low balance alerts to keep track of what s in your account. We can even send you alerts to let you know when your card is being used abroad, to help you spot transactions that may be fraudulent. And so you re always on top of your account, we can send you a weekly update text with your balance and last six transactions. We won t charge you for this service, but if you receive texts while abroad, your network service provider may charge you. IT S EASY TO REGISTER. Go online at Call us on Pop into any of our branches 8

9 YOUR HALIFAX VISA DEBIT CARD. A quick, safe way to pay Your account comes with a Visa debit card that you can use to: Pay for just about anything here and abroad. Just look out for the Visa sign Take out up to 500 cash (or equivalent currency) per account holder from cash machines around the world. Where Control applies to your account, your daily withdrawal limit using a cash machine is 300. To make sure you can use your card abroad, register it with us before you travel by calling Buy things over the phone and online. Your card is covered by Halifax Secure for internet purchases visit to find out more. You can even get cashback from some shops and supermarkets when you use your Visa debit card. But don t forget to keep your PIN safe at all times by shielding it when using cash machines and buying goods and services in shops. Important point to note If you use your debit card to withdraw cash or pay for goods and services in a currency other than sterling, the exchange rate we use will be the Visa Payment Scheme Exchange Rate. We will charge a non-sterling transaction fee of 2.75% of the amount of the transaction and a 1.50 non-sterling purchase or non-sterling cash fee for each payment or withdrawal. Alternatively, if you choose to complete your cash withdrawal using the overseas Bureau or cash machine provider s conversion rate to sterling, we will only charge a foreign cash fee of The provider of the foreign currency may make a separate charge for conversion. Cash machines As well as getting cash in a dash, you can use some Halifax and Bank of Scotland cash machines to: Pay in cheques Top up pay-as-you-go mobiles Change your PIN Pay your bills. And when you take out cash, it s free from most machines with a LINK logo, but you might have to pay with other cash machines, including overseas ones. 9

10 PAYING MONEY IN AND TAKING IT OUT. Paying money in You can pay in cash or cheques at any of our branches over the counter or at an Immediate Deposit Machine (IDM) if they have one. You can even pay foreign currency and cheques into your account. Just ask in branch and we ll talk you through it including any fees. Taking money out As long as you have enough money in your account, you can take out up to 500 a day from a cash machine ( 300 if you have applied Control to your account) and 2,500 over the counter in any branch. If you need more than that, please let us know beforehand. Type of payment Where paid in When you can withdraw funds Cash Cheques In branch or using an Immediate Deposit Machine before 5pm, or using an Express Pay-In before 4pm In branch or using an Immediate Deposit Machine after 5pm, or using an Express Pay-In after 4pm In branch or using an Immediate Deposit Machine or Express Pay-In on a non-working day Via a cash machine In branch or using an Immediate Deposit Machine before 5pm*, or using an Express Pay-In before 4pm In branch or using an Immediate Deposit Machine after 5pm*, or using an Express Pay-In after 4pm or on a non-working day Via a cash machine Same day Next working day Same day Next working day 4 working days after the day of deposit 5 working days after the day of deposit 5 working days after the day of deposit *2pm if using an Immediate Deposit Machine in Northern Ireland. If the cheque is returned to us without being paid we may take the amount of the cheque out of your account, unless more than 6 working days have passed since the day you paid the cheque in. After 6 working days have passed, we cannot take the amount of the cheque out of your account unless you have been a knowing party to fraud. Faster payments It s possible to make faster payments electronically, and these normally just take two hours instead of several days. It s a free service but you ll just need to check that the bank or building society you re paying money into accepts this type of payment. 10

11 A HELPING HAND TO CONTROL YOUR ACCOUNT. Take charge of your money when you add Control to your Halifax Current Account. For 10 a month, Control helps you take charge of your money by restricting your account from going into an unplanned overdraft. An unplanned overdraft is an overdraft that isn t arranged in advance. How it works With Control, we ll only allow a payment if there are enough funds available in your account to cover it. If there aren t, we ll decline the payment. This could mean we d decline payments such as your mortgage direct debit or a debit card purchase in a shop, even if your account is just a few pence short. We won t charge you if we decline a payment, but there may be other consequences. For example, your mortgage could fall into arrears or the organisation expecting to receive the payment may charge a fee. Things to look out for We cannot prevent some types of payment, so these may still cause your account to go into an unplanned overdraft. These include payments made at Automatic Fuel Dispensers, account and overdraft fees, returned cheques and debit card purchases made offline (e.g. on a plane). If you do go into an unplanned overdraft, we ll charge you 1 a day for using it. It s important to monitor your account regularly to make sure you have enough funds to make any payments due. To help you do this, you should also register for Online Banking and Mobile Alerting. When you register for Control, if you have any unprocessed payments or outstanding fees and charges, these will still be processed and the usual fees and charges will apply. Add Control your Current Account To add Control to your Current Account, ask in branch or call us on If you need to call us from abroad or by mobile you can also call us on

12 EASY-TO-UNDERSTAND OVERDRAFTS. Overdrafts are handy things especially when unexpected expenses crop up or if everyday costs leave you a little short just before payday. Our overdrafts are easy to understand and manage. We charge a daily fee when you use it so you can see exactly what you re paying. And if you re overdrawn in the morning, but pay money in to bring your account back into credit by the end of the same day, you won t pay the daily fee for that day. Whether you use a planned or unplanned overdraft will determine the daily fee you pay. Not sure of our overdraft terminology? Check out our overdraft glossary on the next page. Here s how it all works If you... Use a planned overdraft up to and including 1, Use a planned overdraft of between 2,000 and 2, Use a planned overdraft of 3,000 and over Use an unplanned overdraft Use an unplanned overdraft on Halifax Current Account with Control Your daily fee will be 1 a day 2 a day 3 a day 5 a day 1 a day REPRESENTATIVE EXAMPLE. If you use a planned overdraft of 1,200 then we ll charge you a daily fee of 1. Whether you can have an overdraft and the amount available will depend upon your personal circumstances at the time you apply for one. Any overdraft we agree is offered subject to status and repayable on demand. See page 36 for more about our overdrafts. 12

13 OVERDRAFT GLOSSARY. Overdraft An overdraft is a type of borrowing facility. It lets you borrow money through your current account in the short term. Think of it as a temporary back-up to tide you over until pay day. As long as you re careful, using your overdraft facility can be a perfectly reasonable way to manage your money. Planned overdraft An overdraft you have agreed in advance with us. With a planned overdraft we agree to an amount you can borrow. This is your overdraft limit. Unplanned overdraft If you go overdrawn and haven t taken out a planned overdraft or you go over your planned overdraft limit, this is an unplanned overdraft. The cost of using an unplanned overdraft is higher than the cost of using a planned overdraft, so to avoid using an unplanned overdraft, it s worth having a suitable planned overdraft ready. Buffer An amount of planned or unplanned overdraft on which you don t pay any daily overdraft fees or interest for using it. If your account is overdrawn by less than the buffer amount, you won t pay any daily overdraft fees or interest for using it. Returned item fee A fee we charge where you don t have enough available money to make a payment and we don t agree to give you or extend an unplanned overdraft. In this case we won t make the payment. Applies to Easycash, Cardcash and Student Current Account only. We will not charge Returned item fees if you are aged under 18. Unplanned overdraft monthly fee A fee we charge for every month in which you have an unplanned overdraft at any time. Applies to Student Current Account only. Planned overdraft daily fee A daily fee we charge for your use of a planned overdraft. You will only be charged the daily planned overdraft fee for the days you use your overdraft. Applies to Ultimate Reward Current Account, Reward Current Account and Current Account only. Unplanned overdraft daily fee A daily fee we charge for your use of an unplanned overdraft. You will only be charged the daily unplanned overdraft fee for the days you use your overdraft. Applies to Ultimate Reward Current Account, Reward Current Account and Current Account only. Planned debit interest Interest we charge on the amount you are overdrawn on your planned overdraft. Applies to Student Current Account only. Unplanned debit interest Interest we charge on the amount you are above your planned overdraft limit. Applies to Cardcash and Student Current Account only. There is no debit interest to pay if you are under

14 COMMISSION-FREE TRAVEL MONEY. INTERNATIONAL PAYMENTS. Commission-free travel money If you re going away on holiday, you re with the right bank, because: We offer great exchange rates We won t charge any commission on foreign currency or American Express traveller s cheques We ll deliver your travel money direct to your home or local branch if you prefer. Order before 3pm Monday-Thursday for next day delivery We ll change any foreign-currency notes and traveller s cheques back to sterling free of charge. For more details on our travel money service including our home delivery fees and delivery timescales please visit American Express is a registered trademark of American Express Company. How to order Visit Call (lines open Monday to Friday 8am-10pm, Saturday and Sunday 10am-8pm) Pop into your local branch We can help you send money anywhere in the world quickly and safely. Give us the payment details and we ll put the money where it s meant to be, and we can also save the details for next time. Our charge is just 9.50 and to send an international payment, just sign in to your online banking, call us or visit your local branch. If you re not registered for online banking, you can register at For more information please visit Ê TOP TIP. It s a good idea to take a range of different ways to pay, including cash, debit and credit cards. To stay safe, make sure you carry everything separately. 14

15 IMPORTANT INFORMATION. It s important to know Overdrafts from Bank of Scotland plc (Halifax is a division of Bank of Scotland plc) are regulated by the Financial Conduct Authority under the Consumer Credit Act Bank of Scotland plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number We also subscribe to The Lending Code. Details can be obtained from Although we can t recommend that a Halifax Current Account is the right bank account for you, we ll give you all the information you need to be able to make an informed decision. There s no fee for this service. If you open a joint account with another person, either of you can withdraw all or part of the balance, write cheques, apply for an overdraft or close the account without the other person s permission. Both people are responsible for any debts such as the overdraft and fees on the account. This means we can choose to claim the money from either person. If you decide you no longer want the joint account or want to take one person off the account, you can request this in any branch. We are covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service. Our bank accounts At Halifax, we know that people s personal circumstances change, which is why we offer a variety of bank accounts to suit all kinds of needs. So if at any stage you d like to review your options, just let us know. Visit any branch, call or go to to find out more. Call us, go online or visit one of our branches for more information on all fees and interest rates. Current accounts available, subject to status, to personal customers, aged 18 or over who are resident in the UK. All the information in this brochure was correct as at (July 2015). 15

16 Overdrafts made easy When you have a Halifax Current Account, you benefit from simple overdraft fees. We use a fixed daily fee, so if you use your overdraft, it s easy to keep track of it. You ll only pay fees if your account is overdrawn at the end of the day. Whether you can have an overdraft, and the amount, will depend upon your personal circumstances at the time you apply. Overdrafts are subject to status and repayable on demand. If you Use a planned overdraft up to and including 1, Use a planned overdraft of between 2,000 and 2, Use a planned overdraft of 3,000 and over Use an unplanned overdraft Use an unplanned overdraft on Halifax Current Account with Control Your daily fee will be 1 a day 2 a day 3 a day 5 a day 1 a day All fees quoted are correct at time of printing (July 2015) but may be subject to change. REPRESENTATIVE EXAMPLE. If you use a planned overdraft of 1,200, then we ll charge you 1 a day when you use it. Halifax Current Account with Control For 10 a month you can add Control to your Halifax Current Account. Control helps you take charge of your money by restricting your account from going into an unplanned overdraft. Simply ask in branch or call us on for more information. Control is only available on Halifax Current Account and not Reward Current Account, Ultimate Reward Current Account or Student Current Account. For further details about Control please see page 11. Not happy? You have 14 days starting from the day after your agreement is concluded to give us written notice that you wish to cancel. You may close your account at any time by giving us notice. Notice should be given in writing to Halifax, Trinity Road, Halifax, West Yorkshire HX1 2RG. Our promise Our promise is to do our best to resolve any problem you have immediately. Where we can t, we ll ensure you know who is dealing with your complaint. To complain: Visit a branch and speak to any member of the team. Call us on or (Textphone or , if you have a hearing impairment.) Write to us at Halifax, PO Box 761, Leeds LS1 9JF. Or visit If you re still not happy and we can t put things right to your satisfaction, you can ask the Financial Ombudsman Service to look at your complaint provided you have tried to resolve the matter directly with us first. We hope you won t need to contact the Financial Ombudsman Service but if you do, we ll tell you how to do this. 16

17 BANK ACCOUNT TERMS AND CONDITIONS. Contents Conditions see page Section 1 Introduction to this agreement 18 Section 2 Special conditions 19 Section 3 General conditions 22 Part A Contact and security Contacting each other Security Statements and information 23 Part B Banking services Opening and processing times and general conditions about payments Payments into your account (Deposits) Payments out of your account (Withdrawals) Reward payments, interest and account fees Overdrafts Benefits packages included with certain accounts 28 Part C General Joint customers Authorising others to operate your accounts Changes to our interest rates, reward payments, fees and conditions General liability Using money between accounts (set-off) Ending this agreement or an account or service Transferring rights and obligations Not enforcing this agreement Law applying to this agreement Tax reporting and withholding for customers who are subject to the tax regime of certain other countries (including the US) 32 Important points to note 33 Reward payments, interest and account fees 34 Our contact details 84 17

18 Section 1 Introduction to this agreement how it works and who it applies to This agreement is for our bank accounts and related services for personal customers resident in the United Kingdom ( UK ). It is made up of the general conditions and special conditions in this document and any additional conditions we give you for these accounts or services. Additional conditions are the daily overdraft fees, other fees, interest rates and other terms that apply to a specific service or account that are not included in the general conditions or special conditions. These will include, for example the terms set out in the rates and fees leaflet applicable to your account and in your application form(s). We will tell you which conditions apply when you take a new product or service from us. In this agreement, we are Bank of Scotland plc and Halifax is a division of Bank of Scotland. An important part of our role as your bank is to provide you with services to help you manage your finances. We do not generally provide advice, but we can use information we have about you to suggest other services we think might interest you. To find out more about how we and other Lloyds Banking Group companies use your personal information, please read Our Privacy Statement or ask for a copy in branch. This agreement only covers accounts and services we provide for your personal use. We do not have to accept that anyone, apart from you, has any right to, or interest in, the money in your account (for example if you are keeping some or all of the money in your account for someone else). You may not be eligible for all of the accounts or services covered by this agreement or all the features they have for example, we will not give you a planned overdraft if you are under 18. We may also limit the number of accounts or services you can hold with us. In addition, not all the services and facilities covered by this agreement are available on all accounts. For example, telephone, mobile and internet banking services are not available on some accounts. Additional conditions or special conditions may add to the general conditions but may also override an overlapping term in the general conditions. Please ask us if you have any questions about this agreement or any other matter by visiting one of our branches, or contacting us by telephone. Services and facilities on your account We provide the following main services and facilities depending on the type of account: Crediting of payments made into your account. Debiting of payments made out of the credit balance on your account. You may ask us to make a payment out of your account in a variety of ways including by writing a cheque, by setting up a direct debit or standing order, by requesting cash or by using your debit card. If you have a current account, you may: specifically request, and we may agree to provide, a planned overdraft which will allow you to borrow money from us up to a certain limit; make an informal request for an unplanned overdraft, by instructing us to make a payment which, if we choose to comply with it, would make your account exceed (or further exceed) its overdraft limit or, if you have no planned overdraft, cause your account to be overdrawn (or further overdrawn). (Unless we have guaranteed to a third party that we will make the payment, we do not have to comply with an informal request for an unplanned overdraft.) Cheque book (including cancellation and replacement if lost or stolen). Debit and cash machine card. Regular bank statements (either online or by post). Access to a 24-hour service so that you can contact us at any time to carry out transactions, answer queries or obtain assistance. Access to a cash machine network in the UK and abroad (fees apply for card use abroad). There are additional services and facilities which you may ask for. These include, among others, stopping cheques, the special presentation of cheques, issuing banker s drafts, providing you with copies of paid cheques or extra copies of statements and CHAPS payments. You should consider which account is best for you. If you wish to change the type of account that you have at any time, you should contact us to discuss the options available. Fees for our services Our current fees are listed in the rates and fees leaflet applicable to your account. Additional fees may also apply for some transactions that are not covered by this agreement. Fees for these services are contained in separate conditions which you will receive when you ask to use those services. Under this agreement you agree to pay us those fees in exchange for the various services that we provide, including the main services and facilities. You can keep up to date with them by telephoning us, by visiting a branch or by looking at our website. This will allow you to decide whether or not you wish to incur them, and to manage your account accordingly. The fees which you will have to pay will depend upon the type of account that you have and the way in which you operate your account. If your account remains in credit then you will not usually have to pay any fees for having the benefit of the main services and facilities but we will charge you a daily fee or interest if at the end of any day, your account is overdrawn. Daily fees and interest rates for planned overdrafts are lower than daily fees and interest rates for unplanned overdrafts. Our charging structure means that, in exchange for receiving the benefit of the main services and facilities, including the benefit of any overdraft that causes a daily fee or interest, you agree to pay our fees, including daily fees. What can you do to minimise overdraft fees? Repay any overdraft as soon as you can. If your account offers an overdraft facility, ask us about arranging an overdraft as our daily fees and interest rates are lower for planned overdrafts than unplanned overdrafts. Check your available balance on the internet, by telephoning us or through a cash machine to make sure you have enough money in your account to pay everything due. The money in your account must be available for withdrawal (for example you must have waited for any cheques you have paid into your account to be available). If you go into overdraft in the course of a day, ensure that your overdraft is repaid by the end of the day to avoid paying the daily fee or interest for that day. Keep a record of any cheques you write and when they have been paid, so that you know how much money is left in your account. Someone can pay a cheque you have written into their account up to six months after you have written it. Check your statements and make a list of the dates of your regular payments (for example, mortgage, loan or rent). Keep a list of when all your direct debits and standing orders are due. 18

19 If a direct debit payment date is at a bad time in the month for you, (for example, just before you are paid), contact the company involved and ask them if they would collect it at a more convenient time. If you have fees to pay, remember to include these in your budget. Information that will help you to keep track of your finances is available in the rates and fees leaflet applicable to your account. If your account offers the facility, sign up to receive mobile alerts if you go into an unplanned overdraft. Changes to facilities and fees We review our services and facilities, and the way in which we charge for them, from time to time. In Section 3 we set out when we may change the conditions and fees for your account and how we will tell you about the changes. Section 2 Special conditions Special conditions for banking This section gives details of the special conditions which apply to your account in addition to the Halifax Bank Account terms and conditions. Halifax Reward Current Account Special conditions: (a) Available to people aged 18 or over who must be resident in the UK. (b) Up to two account holders on an either to sign basis only. You can hold one Reward Current Account in your sole name and one in joint names. (c) You will receive reward payments if you meet the conditions set out in our Reward Payments, Interest and Account Fees leaflet. (d) You can withdraw up to 500 a day using Halifax, Bank of Scotland or LINK cash machines. Cash withdrawals of up to 2,500 a day can be made over the branch counter. If you want to withdraw more than 2,500 a day you will need to give your branch advance notice. (e) You can withdraw up to 300 a day at any Post Office. Once registered, you can also deposit cash and cheques, as well as make balance enquires, on your registered account. (f) Reward Current Accounts must have at least two different direct debit mandates set up on the account. (g) We may review your account from time to time and if you have not kept a minimum of two different direct debit mandates on your account at all times, we may change your account to the Current Account, or if this account is no longer available, to a standard current account with similar features to the Current Account. We ll give you at least two months notice before doing so. Halifax Ultimate Reward Current Account Special conditions: (a) Available to people aged 18 or over who must be resident in the UK. (b) Up to two account holders on an either to sign basis only. You can hold one Ultimate Reward Current Account in your sole name or one in joint names. (c) Customers with the Ultimate Reward Current Account must pay a monthly fee ( the account fee ) which will be automatically deducted from the account by the second working day of the month ( the fee debit day ). Account fees are paid in arrears monthly. The first monthly account fee will be pro-rated by the number of days the account has been open. Please see the Reward Payments, Interest and Account Fees leaflet for full details. In return for the account fee you will receive a range of account benefits including the day-to-day standard features of a bank account and the enhanced banking services associated with this account together with a range of other benefits ( the Account Benefits Package ). The Account Benefits Package is a single integrated package and no additional value or discount is, or can be, given to customers who either solely use just the account and/or the insurance benefits. All customers are entitled to benefit from all of the Account Benefits Package (where applicable) and none of the benefits are severable. Details are set out below. (d) In opening an Ultimate Reward Current Account you agree to be bound by the specific conditions applying to the different benefits and policies that form part of the Account Benefits Package. In particular you have an agreement with us for the provision of the Ultimate Reward Current Account and separate contracts of insurance with each insurance company under which the premium is collected and paid by us as agents of the underwriters. We do not charge you any fee in connection with the provision of insurance. You agree to comply with, and be bound by the policy conditions issued to you relating to the insurance cover and other services which comprise the Accounts Benefits Package; and with the right of the insurers or service providers to change the applicable cover or conditions, in accordance with the relevant policy conditions on the applicable notice periods. (e) You can withdraw up to 500 a day using Halifax, Bank of Scotland or LINK cash machines. Cash withdrawals of up to 2,500 a day can be made over the branch counter. If you want to withdraw more than 2,500 a day you will need to give your branch advance notice. (f) You can withdraw up to 300 a day at any Post Office. Once registered, you can also deposit cash and cheques, as well as make balance enquires, on your registered account. (g) The insurance cover and other services that come with the Account Benefits Package will end if: (i) your Ultimate Reward Current Account is closed; (ii) you fail to pay the account fee; (iii) your account is changed to another type of account with us; (iv) your residential address is no longer in the UK. Any other insurance policies that you have taken out yourself at a discount as part of the Account Benefits Package will not be affected. (h) You agree that we can change the insurer of any of the insurance policies or the providers of any of the other services by giving you notice in good time. This will be before the change takes effect if that is required by a code of practice that applies to us or by our regulators or another similar body. (i) You agree that any fees, premiums or claims monies held by members of the group and its agents are held by them as agents of the underwriters. (j) If a sole account holder dies the benefits and policies automatically cease. If one of two joint account holders dies the benefits and policies will pass to the survivor. (k) We may vary all or part of the Account Benefits Package under condition 12 of the Halifax Bank Account terms and conditions (unless we withdraw the Account Benefits Package altogether, as referred to below in special condition (n)). If we vary the Account Benefits Package in whole or in part we may vary the account fee in accordance with special condition (m). 19

20 (l) We may vary the special conditions applying to the Ultimate Reward Current Account under condition 12 of the Halifax Bank Account Conditions. For example, we may make it a requirement that you fund your account with a minimum monthly amount before you are entitled to preferential account fees or preferential daily fees on the account. (m) We can change the amount we charge you for the Account Benefits Package under condition 12 of the Halifax Bank Account Conditions. We will give you at least two months prior notice of any such change. (n) We may decide to amend all or part of the Account Benefits Package at any time under condition 12 of the Halifax Bank Account Conditions. If we do so, but subject to special condition (o) below, we will give you at least two months prior notice. Any applicable insurance cover and other services that you have as part of the Account Benefits Package which is being withdrawn will continue for the applicable notice periods from the date we notify you. On expiry of the notice, we may revise the account fee to you to reflect the amended Account Benefits Package. If we withdraw the Account Benefits Package in its entirety we may also vary the terms for your account to reflect one of the other current accounts in our range that has similar features but no Account Benefits Package. Any other insurance policies that you have taken out yourself at a discount as part of the Account Benefits Package will not be affected. (o) If you provide any false or inaccurate information to us or to the companies providing the policies under the Account Benefits Package we and they will be entitled to cancel the cover immediately without notice to you. (p) If you close your Ultimate Reward Current Account, or transfer to another of our accounts, your final account fee will be pro-rated from the last fee debit day to the date of closure or account change. Please see the Reward Payments, Interest and Account Fees leaflet for full details. (q) If you: (i) do not pay the Ultimate Reward Current Account monthly account fee (or use an unplanned overdraft to do so) twice in a row, we may change your account to the Current Account, or if this account is no longer available, to a standard current account with similar features to the Current Account; or (ii) stop being eligible for the Ultimate Reward Current Account in any other way, for example, you hold more than one Ultimate Reward Current Account, we may change your account to the Reward Current Account or Current Account depending on your eligibility for these accounts (please see the relevant special conditions for details). If these accounts are no longer available, we will change your account to a current account with similar features to the Reward Current Account or Current Account as appropriate. In all cases, we will give you at least 2 months notice before doing so. The Account Benefits Package The benefits you are entitled to with your Ultimate Reward Current Account are detailed in full in the Ultimate Reward Current Account Getting Started Guide. As well as the dayto-day standard features of a bank account and the enhanced banking day-to-day services associated with this account, the Ultimate Reward Current Account provides an Account Benefits Package which also includes: Worldwide multi-trip family travel insurance, including winter sports (up to age 65 only) and golf. Covers two adults and any number of children under the age of 16; or any children under the age of 23 in full time education. The maximum age for cover is 70 years and is only available to residents in the UK. Customers pre-existing medical conditions must be notified to the underwriters who may decide that top-up cover is required. Cover renews month by month subject to payment of the account fee. Travel Insurance is arranged through FirstAssist Insurance Services, which is a trading style of Cigna Insurance Services (Europe) Limited. Registered Office: Chancery House, St Nicholas Way, Sutton, Surrey SM1 1JB. Authorised and regulated by the Financial Conduct Authority. The policy is underwritten by Great Lakes Reinsurance (UK) PLC. Registered Office: Plantation Place, 30 Fenchurch Street, London EC3M 3AJ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. AA Breakdown Cover. Covers you (and a joint account holder if applicable) in any vehicles in which you are the driver or passenger (unless used for hire and reward). Policy includes AA Home Start and Accident Management. Policy applies to residents of the UK, Channel Islands and Isle of Man only. Standard conditions and exclusions apply. No refund available if you cancel the policy. Breakdown Cover is provided by Automobile Association Developments Limited (trading as AA Breakdown Services). Head Office: Fanum House, Basing View, Basingstoke, RG21 4EA. Accident Management is underwritten by Acromas Insurance Company Limited. Registered Office: Line Wall Road, Gibraltar. UK branch address: Acromas Insurance Company Limited, Enbrook Park, Folkestone, Kent CT20 3SE. Mobile phone insurance. One mobile phone (two if a joint account) is covered against loss, theft, accidental or malicious damage, breakdown, liquid and water damage up to a maximum claim limit of 2,000 per phone. The maximum limit of cover for unauthorised calls is 500, including VAT, for a pre-pay (pay as you go) phone and 1,500, including VAT, for a post-pay (contract) phone. Mobile Phone Insurance is arranged through Lifestyle Services Group Limited (Financial Services Register No ). Lifestyle Services Group Limited is registered in England, No Registered Office: Assurant House, 6 12 Victoria Street, Windsor, Berkshire, SL4 1EN. Authorised and regulated by the Financial Conduct Authority in respect of insurance mediation activity only. The Policy is underwritten by Assurant General Insurance Limited Registered office: Assurant House, 6 12 Victoria Street, Windsor, Berkshire, SL4 1EN, who are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (FRN ). Home emergency cover. Up to 250 towards the cost of securing your home in the event of a sudden and unexpected home emergency. AXA Assistance (UK) Limited provides the home emergency services described under the Home Emergency section of this policy. This policy is underwritten by Inter Partner Assistance SA (IPA) which is fully owned by the AXA Assistance Group. Inter Partner Assistance is a Belgian firm authorised by the National Bank of Belgium and subject to limited regulation by the Financial Conduct Authority. Registered address for Inter Partner Assistance SA (IPA) & AXA Assistance (UK) Limited is: The Quadrangle, Station Road, Redhill, Surrey, RH1 1PR. Card Cancellation. Cancels and replaces all financial cards that have been lost or stolen in one phone call. Card cancellation is provided by Lifestyle Services Group Limited. Lifestyle Services Group Limited is registered in England, No Registered Office: Assurant House, 6 12 Victoria Street, Windsor, Berkshire, SL4 1EN. 20

21 Cover for the above benefits will be activated at the point you open your account. Extra account benefits. In addition to the Account Benefits Package, we may offer you extra benefits. Details of the extra account benefits will be given to you on account opening or from time to time. We may vary, withdraw or replace all or part of the extra account benefits at any time. Check our website or call us for details of the current extra benefits. Halifax Current Account Special conditions: (a) Available to people aged 18 or over who must be resident in the UK. (b) Up to two account holders on an either to sign basis only. (c) You can withdraw up to 500 a day using Halifax, Bank of Scotland or LINK cash machines. Cash withdrawals of up to 2,500 a day can be made over the branch counter. If you want to withdraw more than 2,500 a day you will need to give your branch advance notice. Where Control applies to your account the daily withdrawal limit using a cash machine is 300. (d) You can withdraw up to 300 a day at any Post Office. Once registered, you can also deposit cash and cheques, as well as make balance enquires, on your registered account. Halifax Current Account with Control Special Conditions: (a) Where Control applies to your account, we will not treat a request to make a payment out of your account for which you do not have available funds as a request for an unplanned overdraft (or for an increase in an unplanned overdraft), except where: (i) You use your card or your card details to make a payment to a retailer where the retailer does not or is not able to check with us that you have available funds in your account before accepting payment (including, where applicable, recurring payment transactions); (ii) We have to take money out of your account when a cheque you paid in is returned unpaid. For further information see condition 8 of your Halifax Bank Account terms and conditions; or (iii) The planned overdraft limit on your account is reduced, and you do not have available funds to keep within your new planned overdraft. (b) We will charge you a monthly account fee of 10 for each month that you have Control on your account (if you add or stop Control part way through a month, we will only charge you for the period you have had it on your account). We will take this fee from your account on the last working day of each monthly billing period after Control has been added to your account. Monthly billing periods are different from calendar months as they start on the day after the first working day of the following month. The last day of a monthly billing period is the first working day of the following month. (c) Where you do not have available funds to make a payment and we do not treat the payment as a request for an unplanned overdraft, you will not be able to make that payment (we will write to tell you of this). (d) To apply Control to payments you ask us to make by using your Visa debit card, we may replace your Halifax Visa debit card with a new Visa debit card. If we do, when you receive your new Visa debit card you must immediately destroy all other cards linked to your account. (e) Fees applicable to any planned overdraft which you may have will be unaffected by the addition of Control to your account. For details of our current planned and unplanned overdraft fees please refer to page 37 of this guide. (f) Control is only available for Halifax Current Accounts. It is not available for Halifax Ultimate Reward Current Accounts, Reward Current Accounts or Student Current Accounts. (g) If you want to stop Control applying to your account, you can tell us at any branch or by calling (h) We will stop applying Control to your account if you change your account so that it is no longer a Halifax Current Account. (i) When we stop applying Control to your account, we will let you know that this has happened. Halifax Student Current Account Special conditions: (a) Available to people aged 18 or over who are students in full-time education (that means a degree course or similar course of further education). (b) Only one account per person. (c) If there is a credit balance, monthly interest will be paid directly into the account. Interest rates are variable and are set out in the Reward Payments, Interest and Account Fees leaflet. (d) You can withdraw up to 500 a day using Halifax, Bank of Scotland or LINK cash machines. Cash withdrawals of up to 2,500 a day can be made over the branch counter. If you want to withdraw more than 2,500 a day you will need to give your branch advance notice. (e) You can withdraw up to 300 a day at any Post Office. Once registered, you can also deposit cash and cheques, as well as make balance enquires, on your registered account. (f) The longest you can qualify for an account is six years (including the year after you stop being in full time education). (g) If you keep your account after you stop qualifying, these conditions will no longer apply. We will write at least two months before the change to explain the full changes to your account. Halifax Easycash account Special conditions: (a) Available to people aged 16 or over who must be resident in the UK. Only available for joint applicants aged 18 or over. (b) You can withdraw up to 300 a day using Halifax, Bank of Scotland or LINK cash machines. Cash withdrawals of up to 2,500 can be made over the branch counter. If you want to withdraw more than 2,500 you will need to give your branch advance notice. (c) You can withdraw up to 300 a day at any Post Office. Once registered, you can also deposit cash and cheques, as well as make balance enquires, on your registered account. (d) Cheque books and planned overdrafts are not available to use with this account. 21

22 Halifax Expresscash account Special conditions: (a) Available to people aged between 11 and 15 who must be resident in the UK. (b) Only one account per person. (c) If there is a credit balance, monthly interest will be paid directly into the account. Interest rates are variable and are set out in the Reward Payments, Interest and Account Fees leaflet. (d) You can withdraw up to 300 a day using Halifax, Bank of Scotland or LINK cash machines. Cash withdrawals of up to 2,500 a day can be made over the branch counter. If you want to withdraw more than 2,500 a day you will need to give your branch advance notice. (e) You can withdraw up to 300 a day at any Post Office. Once registered, you can also deposit cash and cheques, as well as make balance enquiries, on your registered account. (f) After you ve reached 16, we will write to you confirming whether these conditions still apply. If we are going to change your account, we will write to you at least two months before to fully explain your new account. Halifax Cardcash account Special conditions: (a) Available as a new sole named account to people aged between 16 and 17 who must be resident in the UK. (b) You can withdraw up to 300 a day using Halifax, Bank of Scotland or LINK cash machines. Cash withdrawals of up to 2,500 can be made over the branch counter. If you want to withdraw more than 2,500 you will need to give your branch advance notice. (c) If there is a credit balance and the account holder is aged between 16 and 17, monthly interest will be paid directly into the account. Interest rates are variable and are set out in the Reward Payments, Interest and Account Fees leaflet. (d) You can withdraw up to 300 a day at any Post Office. Once registered, you can also deposit cash and cheques, as well as make balance enquiries, on your registered account. (e) Cheque books (unless you are aged 18 or over) and planned overdrafts are not available to use with this account. (f) If you are aged 18 or over and we are entitled to charge you one or more Returned Item Fees, then we can charge those fees even if it takes your account into overdraft. If your account goes overdrawn, then we will charge you interest. Further details of Returned Item Fees and interest on overdrawn accounts are set out in the Reward Payments, Interest and Account Fees leaflet. Section 3 General conditions Part A Contact and security 1. Contacting each other 1.1 Our contact details page sets out the telephone numbers you should use to contact us for specific purposes in connection with your account. 1.2 Any instructions you give us are not effective until we actually receive them. If available on your account for the particular service you wish to carry out, you can usually use our telephone, online and mobile services and cash machines at all times but occasionally repairs, updates and routine maintenance on our systems and those of our suppliers may mean that a particular service cannot be used for a short time (usually just minutes). 1.3 We will contact you using the contact details you give us. You must tell us if your name or contact details change. If you do not tell us, we will go on using the details you last gave us, and we will not be responsible if we fail to contact you or if we send confidential information to the wrong address using out of date details. We may charge you our reasonable costs of finding you (or trying to find you) if your contact details are not up to date. 1.4 It may be unlawful for you to use online banking or mobile services in some countries. You must check this and take appropriate action, such as not using these services. You will be liable if you break foreign laws, and for any loss you cause us as a result. 1.5 We may listen into or record any phone calls with you to check we have carried out your instructions correctly, to help improve our service, check that we comply with our regulatory obligations, and to help detect or prevent fraud or other crimes. 2. Security 2.1 When we contact you or you contact us we need to check your identity before you can give us instructions or we can disclose or discuss confidential information about your accounts. For this reason: (a) you must sign instructions given on paper; (b) when you are in a branch, we may ask you for identification (please see the Withdrawals paragraph at the Important Points to Note section at the back of this booklet); and (c) if you are contacting us or giving us instructions by any other method (for example by using a card, telephone banking, online banking or by mobile services) you must do so using the Security Details we have given to you or agreed with you personally. Security Details can be processes or security procedures we ask you to follow or use, for example, a password or other information, security numbers or codes such as Personal Identification Numbers ( PINs ), to make an instruction or confirm your identity, and which may be used in combination with something we give you, such as a card with a PIN. 2.2 As long as we have checked your identity in one of the ways set out above, we will assume that we are dealing with you. 2.3 You must: (a) follow instructions we give you, which we reasonably consider are needed to protect you and us from unauthorised access to your accounts; (b) not let anyone else use any of your cards or Security Details, not even someone sharing a joint account with you as he or she will have his or her own; (c) keep your cards and Security Details secure and protect cards from damage; (d) do all you reasonably can to make sure no one finds out your Security Details, for example by not: 22

23 (i) choosing obvious passwords or codes (such as your date of birth) as part of your Security Details; (ii) writing your Security Details on, or keeping them with your cards or banking documentation; (iii) writing down your Security Details in a way that is recognisable; or (iv) letting anyone listen in to your calls with us, or watch you entering or making use of your Security Details; (e) not let anyone else give instructions, or have access to information, on your accounts unless he or she has a separate arrangement with us to do so, or you have authorised him or her to do so under condition 11; and (f) if there is a place for your signature, sign any card as soon as you have received it. 2.4 If you use online banking or mobile services, your computer, modem and mobile phone must meet any reasonable requirements we may set; you must carry out your own regular virus checks; and you must not change or copy any software we provide, or give it to another person. 2.5 We may replace or renew your card with a different type of card available under this agreement. We will tell you about the features of the card when we send you the replacement card and if the replacement card would change the terms of this agreement we will give you notice under condition You must tell us as soon as you can (see our contact details) if you: (a) notice any errors; (b) find our services are not working; (c) think any cards or Security Details have been lost, stolen, damaged or are being misused; or (d) think someone may be accessing your accounts without your authority or that someone has discovered your Security Details. 2.7 We strongly recommend you do not us confidential information or instructions (as they must only be given through online banking) and you should not respond to s asking for your account information, Security Details or any information about your card as we will not ask for these details by . If you use , it is at your own risk. 2.8 We will not treat you as breaking your security obligation just because you use an aggregation service we do not provide as long as you continue to keep your Security Details secure and do not disclose them to the service provider. A typical aggregation service allows you to view information about your accounts with different banks on a single website. 2.9 We will do all we reasonably can to prevent unauthorised access to your accounts and to make sure they are secure. 3. Statements and information 3.1 We will provide or make available a statement each month there are payments on the account. We will provide statements in electronic format for your accounts with us that are accessible by online banking and you can tell us to stop sending you paper statements for all, or any of these accounts. You can change your mind and tell us to start sending you paper statements again. 3.2 Where statements are available for your account, you can order a paper statement at any branch or through telephone banking (where available). 3.3 You can ask us to provide you with a copy of a paper statement we have already provided but we may charge you for this. 3.4 We may use messages on or with your statements to tell you about changes to this agreement or to other agreements or services you have with us. 3.5 You are responsible for checking statements, text messages or other account information we give you. If you tell us about any errors on your account, or if we notice any errors, we will correct them as soon as reasonably possible. 3.6 You must give any information and help we reasonably ask for to deal with misuse or unauthorised access to your accounts, or in relation to any other transaction we, the police or other authorities are investigating. We may pass on related information to the police or other authorities, in the UK or (if appropriate) abroad. 3.7 Your statement will set out all the payments into and out of your account and will contain other additional information we are required to provide you about those payments. For international payments, where any information is not provided you can ask us for details. Part B Banking services 4. Opening and processing times and general conditions about payments 4.1 We process payment instructions on the working day we receive them. To do this we must receive the payment instruction before the cut-off time for that working day. This is explained in further detail in the condition below. In this Part B the time periods we give assume we receive a payment, or your payment instruction, before the cut-off time on a working day. 4.2 Working day has a particular meaning in this agreement: (a) By working day we mean Monday to Friday (other than English bank holidays). Although some payments can be made on non-working days, the processing of these payments is not completed on our systems until the next working day as explained below. (b) In all cases, how long a working day lasts will depend on the cut-off times for that particular method of making or receiving payments. For example, the cut-off time is different for branches, telephone banking and online banking but is usually not before 3.30pm (UK time). If the payment instruction is not received by the cut-off time on any working day, we will treat it as being received the next working day. You can ask us for further information about the relevant cut-off times. 4.3 We may refuse to accept a payment into an account or make a payment from it if we reasonably believe that doing so might cause us (or another company in the Lloyds Banking Group) to breach a legal requirement or might expose us (or another company in the Lloyds Banking Group) to action from any government or regulator. 5. Payments into your account (Deposits) 5.1 General conditions about payments into your account In this condition 5 we explain the timing of different types of payment into your account, including: (a) when we show payments in your account; (b) if we pay or charge interest on your account, when we start including payments in our interest calculations (either to work out how much to pay on your balance or how much to charge if your account is overdrawn); and (c) when payments are available for you to use for withdrawals or for making payments out of your account. 5.2 Cash and cheque payments into your account (a) The following table sets out details of when you can withdraw funds, and when those funds will be included in our interest calculations, where you make a payment into your account: (i) in cash; or (ii) by sterling cheque from a bank, other than Halifax, in the UK, the Isle of Man, Gibraltar or Channel Islands (the paying bank ). 23

24 Type of payment Where paid in When you can withdraw funds When included in interest calculations In branch or using an Immediate Deposit Machine before 5pm, or using an Express Pay-In before 4pm Same day Same day Cash In branch or using an Immediate Deposit Machine after 5pm, or using an Express Pay-In after 4pm Next working day Next working day In branch or using an Immediate Deposit Machine or Express Pay-In on a non-working day Same day Next working day Via a cash machine Next working day Next working day In branch or using an Immediate Deposit Machine before 5pm*, or using an Express Pay-In before 4pm 4 working days after the day of deposit 2 working days after the day of deposit Cheques In branch or using an Immediate Deposit Machine after 5pm*, or using an Express Pay-In after 4pm or on a non-working day 5 working days after the day of deposit 3 working days after the day of deposit Via a cash machine 5 working days after the day of deposit 3 working days after the day of deposit * 2pm if using an Immediate Deposit Machine in Northern Ireland. (b) Payments at the Post Office and at Bank of Scotland Scottish Island branches (i) If cash or a cheque is paid in at the Post Office an extra working day has to be added to these timings; (ii) If a cheque is paid in at a Bank of Scotland branch on one of the Scottish Islands, an extra working day has to be added to these timings. Halifax cheques (c) Where we are also the paying bank, and the cheque is from a Halifax personal account for a value of up to 1,000 and is paid in either at a branch counter before 5pm or an Express Pay-In before 4pm, we will show it in your account and allow you to use it on the same day that we receive it. We will start paying you interest (if applicable) straight away. For cheques over 1,000 we will allow use and pay interest at the times stated in condition 5.2 (a) above. All cheques (d) We will show a cheque in your account on the same day that we receive it. (e) A cheque may still be returned unpaid up until the sixth working day after we receive it. From the end of the sixth working day after we receive it, if the cheque is returned unpaid by the paying bank, we cannot take money from your account without your consent unless you have acted fraudulently. (f) So, for example, if you pay in a non-halifax cheque on a Monday, you will see it on your account the same day, it counts towards interest (if applicable) on Wednesday, you can use the money on Friday and we cannot take the payment out of your account after the following Tuesday. For cheques paid in by other means, an additional working day is added to the times shown above. (g) If a cheque is returned unpaid by the paying bank before the end of the sixth working day from the day it is paid in, we can take the money back out of your account, even if you have already spent it or it puts you into overdraft. If this happens, we will let you know. (h) If you need to be sure a cheque has been paid, please ask us about our special presentation service at the time you pay in the cheque. We will tell you if there is a fee for this service. 5.3 Foreign cheques paid into your account If you want us to obtain payment for you of a sterling cheque paid out of an account at a bank abroad or a cheque which is not in sterling, please ask us for details of our foreign cheque payment service. 5.4 Payments into your account (other than cash and cheque payments) This sub-condition covers payments that are not made by cash or cheque, such as standing orders and direct transfers from another account. (a) When we receive a payment for your account in sterling ( ), we will show it in your account and (if applicable) it will earn interest (or reduce interest you pay) from that day. We will allow you to use it straightaway. If you make a transfer between your personal accounts with us on any non-working day, the amount you transfer will leave one account (account A) and will be available for you to use from the other account (account B) that day. If applicable, the amount will count towards interest on account A until the next working day when it will count towards interest on account B. International payments into your account (b) When we receive a payment for your account in a foreign currency, we will convert it into sterling before we pay it into your account. We will show it in your account and make it available for you to use straightaway and (if applicable) pay interest on it (or use it to reduce the interest you pay) from the same day. For some currencies, we may be unable to convert the payment into sterling on the day that we receive it. If this is the case, we will convert it as soon as we are reasonably able to and will add it to your account up to two working days after we receive it. (c) We will use our Retail Reference Exchange Rate for buying the relevant currency that applies on the day we receive the payment. You can find out our Retail Reference Exchange Rate by calling us on the number given in our contact details at the back of this booklet. (d) We may take our fees for dealing with the international payment before we add it to your account but if we do so we will tell you the full amount of the payment and the fees that applied. 24

25 6. Payments out of your account (Withdrawals) 6.1 General conditions about payments out of your account (a) We are entitled to assume we are dealing with you, and that you have agreed to us acting on any instructions, without getting further confirmation from you: (i) if you ask us to make a payment using your Security Details (for example a card and PIN at a cash machine or the passwords you have chosen for Telephone or online banking) as long as any relevant security checks have been completed by us or, in the case of a card with contactless functionality, using that functionality; and (ii) otherwise, if you have signed a cheque or other document containing the payment instruction. (b) When you give us a payment instruction to transfer funds to another account (other than by cheque), you must give us either: (i) the sort code and account number; or (ii) where making a payment through the Pay a Contact service, the mobile telephone number; or (iii) any other unique identifier that we agree with you when you request to use a product or service we offer for payments in the UK, or the equivalent information for payments outside the UK, and any other details we ask you for such as the name of the person you are sending the payments to, so we can make the payment. (If you give a payment instruction using Telephone Banking or online banking or mobile services, we will ask you to check and confirm your payment instruction). You are responsible for checking the details are correct. We will not be liable if your payment is delayed or sent to the wrong person because you gave us the wrong details. If a payment does go to the wrong person because you gave us the wrong details, we will use reasonable efforts to recover the payment and, if we manage to do so, we may charge you our reasonable costs. (c) If we accept your instructions to make a payment on a future date, we will make the payment that day. If the payment falls on a non-working day we will make the payment on the next working day. If we are unable to make a standing order or future dated payment from your account, because you do not have enough money in your account and we do not agree to your request for an unplanned overdraft or increased unplanned overdraft, then we will continue trying to make the payment each working day for up to 26 calendar days until there are funds available to make the payment. (d) We explain when you need to tell us if you want to cancel or change a payment instruction in further detail below. If you ask us to cancel a payment instruction we may charge you our reasonable costs for trying to cancel it, whether or not we succeed. (e) If you need to give us a payment instruction which is particularly important, you should contact us either in person (by going to a branch) or by Telephone Banking. (f) You will not be able to give a payment instruction using a card or your Security Details if we have stopped, or suspended, your ability to use them. We can do this if we reasonably consider it necessary for reasons relating to: (i) the security of a card or your Security Details; or (ii) suspected unauthorised or fraudulent use of a card or your Security Details; or (iii) a significantly increased risk that you may be unable to pay any money you owe us on the relevant account. Unless the law prevents us from doing so or we believe it would undermine our security measures, we will try to contact you by telephone or in writing in advance to tell you that we have done this and our reason for doing so. If we are unable to tell you in advance we will tell you as soon as possible afterwards. As cards belong to us, we (or a person or other organisation acting for us, for example another bank operating a cash machine), may take or retain a card on our behalf if we stop or suspend your rights to use it. If we stop or suspend a card you must stop using it. (g) We may refuse to carry out a payment instruction, or other transaction on your account, such as a withdrawal in one of our branches if: (i) you do not have available funds to make the payment or you have exceeded a limit we have applied to your account or card (such as the daily limit for withdrawals from cash machines); (ii) the payment instruction is not clear or you have not provided us with the correct details; (iii) there is a legal requirement or a court or other authority that tells us to act in that way; (iv) the payment seems unusual compared with the way you normally use your account; (v) we reasonably believe you or someone else has used or is using or obtaining, or may use or obtain a service or money illegally or fraudulently; (vi) we reasonably believe that someone else may have rights over money in your account (in this case we can also ask (or require you to ask) a court what to do, or do anything else we reasonably need to do to protect us); or (vii) any other reason set out separately in this agreement applies. (h) We may not be able to carry out a payment instruction if the organisation you are sending the payment to is not a member of the Faster Payments scheme. (i) For security purposes we have internal controls in relation to certain transactions or on the maximum amount that can be taken out of your account in certain circumstances which may mean we refuse to carry out a payment transaction or require you to produce additional identification. We will let you know if we are stopping a payment for this reason. (j) We use systems to identify payments that seem unusual and to help us prevent the misuse of your account. This may include using widely available geographical mobile phone technology when assessing the location of a proposed payment if you ask us to send funds from your account elsewhere. Where we think an unusual payment involves misuse we may investigate further, for example by calling you, or refusing to make the payment. (k) If we prevent you from using your account or cards or refuse, or we are unable to make a payment under this agreement, we will act in a manner we think is reasonably appropriate for the circumstances and try to reduce the inconvenience to you. For certain contactless transactions, the retailer or organisation may not be able to confirm at the point the card is used whether the transaction has been declined. If you want to check that a transaction has been accepted, you can call us on the number in the Our contact details at the end of this leaflet. (l) Unless the law prevents us from doing so, we will try to contact you to tell you that we are refusing, or are unable to act on your payment instruction. We will do this at the earliest opportunity. If you are using a card to make a payment or withdrawal from a cash machine, the retailer or organisation which owns the cash machine will tell you that the payment has been refused. 25

26 26 (m) You can also contact us to find out (unless the law prevents us from telling you) why we have refused to act on your payment instruction and how you can correct any factual errors that led to our refusal. (n) We are not liable if a retailer or another organisation (or its cash machine) does not accept your card or card number. (o) We are not liable for failing to make a payment if the organisation you are sending the payment to is not a member of the Faster Payments scheme. (p) If we are advised, for example by another bank, that money has been paid into your account by mistake, we can remove up to the amount of the mistaken payment from your account. We do not have to ask you to agree to this, but will let you know if it happens. If this happens we will always act in a reasonably appropriate way and will try to minimise any inconvenience to you. 6.2 Payments (other than payments made by card and cheque) (a) If you ask us to make an immediate payment or a future dated payment (including a standing order to an account at another bank in the UK), the following applies: (i) We will use the Faster Payments scheme if it is available and the organisation you are sending a payment to is a member of the scheme; (1) An immediate payment can be made using the scheme 24-hours a day, seven days a week. We will take the payment from your account straightaway and the payment will normally reach the receiving account within two hours. (2) Standing orders and future dated payments can be made using the scheme on working days only and the payment will reach the other bank the same day we send it. You can check with us when you make a payment whether the organisation you are sending the payment to is a member of the Faster Payments scheme. (ii) If we cannot make the Payment using the Faster Payments scheme you can contact us to ask if there is any other method available to make the payment. International payments (b) If you ask us to make a payment to a person with an account at a bank in the EEA, other than the UK, and the payment is in euro, the payment will reach the other bank no later than the next working day after we received the payment instruction. For payments in other EEA currencies to countries within the EEA, the payment will reach the other bank no later than four working days after we received your payment instruction. The bank receiving the payment from us is required by law to pay it into its customer s account on the day it receives the payment from us. (c) If you ask us to make a payment to a person in another currency or with an account at a bank outside the EEA, you can ask us for details about how long the payment will take to arrive. We will not be able to control exactly when the payment will be received by the foreign bank. This will depend on the banking practice of that country. (d) We will use our Retail Reference Exchange Rate for selling the relevant currency on the day we make the payment unless we tell you a different rate applies when you ask us to make the payment. If you make a sterling payment, we cannot control the exchange rate applied by the foreign bank. You can find out the current Retail Reference Exchange Rate by calling us on the number set out in our contact details. (e) When you ask us to make an international payment, we will also tell you about any fees that may apply. (f) We have to send an international payment through the banking system in the foreign country and we may need to appoint an agent in that country to do it for us. (g) Where we properly incur any costs or other obligations when acting for you in making an international payment, you must reimburse us and take any other steps needed to put us in the position we would have been in had we not acted for you. Direct debits (h) If you give a business or other organisation (in the UK or EEA) authority to collect payments from your account on a regular basis, they will normally tell you at least 10 working days before changing the payment dates or amount of money they ask us to pay from your account, unless you agree otherwise. (i) We allow direct debit payments to be collected from your account on the date specified in the direct debit instruction or if not a working day, the next working day. (j) If you think there has been an incorrect direct debit payment you should tell us immediately so that we can arrange a full and immediate refund even if the original error was made by the business or organisation who set it up. You should also contact them to let them know what you have done and why. Cancelling or changing a payment (k) If you ask us to make a payment immediately, we cannot change or cancel the payment instruction because we start processing it when we receive it. You can cancel a standing order and any other payment which you asked us to make on a future date as long as you tell us by the end of the last working day before the payment is due to be made. (l) If you wish to cancel or change a direct debit, as well as telling us so that we can suspend any further payments, you should tell the business or organisation so that they can cancel the direct debit. (m) Where we are notified by a UK banking industry scheme such as the Current Account Switch Service that a person you have asked us to pay has switched their current account to another bank, we will update your instruction with their new sort code and account number to make sure that your payment reaches the correct account within the agreed timescales. Banker s Drafts (n) We will allow you to carry out a withdrawal from your account by Banker s draft but we may refuse to provide a draft if the withdrawal is below a certain amount. 6.3 Card payments (a) If you use your card to withdraw cash or to make a payment, we will take the amount of the withdrawal or payment from your account after we receive confirmed details of the withdrawal or payment from the relevant card association (e.g. Visa). Your account may be debited on a non-working day. (b) If you use your card for a cash withdrawal or to make a payment in a currency other than sterling, we will convert the amount withdrawn, or paid, into sterling on the day it is processed by the international payment organisation (for example, Visa or MasterCard) whose name or marks appear on the card. The exchange rate we use is the Visa Payment Scheme Exchange Rate and we will charge a non-sterling transaction fee of a percentage of the amount of the transaction. This percentage and other fees that apply are set out in the rates and fees leaflet applicable to your account. You can find out the exchange rate by telephoning the relevant number set out in our contact details, however, if you call before a transaction is added to or taken from your account, the rate we provide will only be indicative.

27 (c) However, if you use your card to withdraw foreign currency from a cash machine in the UK, you will be dealing with the bank operating the machine (rather than us) for the conversion into that foreign currency. That bank will set the exchange rate and may charge you for the conversion. (d) If you wish to cancel payments made on a regular basis from your card account, such as magazine subscriptions, you can tell us that you no longer consent to these payments being made. You can do this at any time before the end of the last working day before the next payment is due to be made. We will then stop the payments. We also advise that you contact the person you make the payment to so that they do not keep trying to take the payment. You will need to contact them if you want to cancel your agreement with them in any case, as we cannot do that for you. You will also need to tell anyone you make regular payments to if your account is closed or your card number changes otherwise they may not be able to collect your payments. (e) If a retailer agrees to give a refund for a purchase made using a card payment, we will make the refund when we receive details of it from the retailer. (f) Your card may not allow you to use all services offered by cash machines operated by other providers. 6.4 Refunds for payments (a) If you become aware of a transaction by way of automated payment or card transaction which has not been properly authorised or has been incorrectly executed on your account you must notify us by phoning us (see our contact details). This notification must be provided as soon as you become aware of the error and in any event within 13 months of the date the transaction is debited to your account. If you do not notify us, you will not be entitled to a refund under this condition 6.4. (b) You may be entitled to claim a refund in relation to transactions undertaken by automated payment or card transaction where: (i) a transaction was not authorised; (ii) we are responsible for a transaction which was incorrectly executed and you notified us in accordance with condition 6.4 (a); or (iii) a pre-authorised transaction did not specify the exact amount at the time of the authorisation and the amount charged by a supplier was more than you could reasonably have expected taking into account normal spending patterns on the account or the circumstances of the transaction. A claim for a refund in these circumstances will not be accepted if you have consented to the transaction; the amount of the transaction was made available to you at least four weeks before the transaction date; or the request for a refund is made more than eight weeks after being debited from the account. We will not be liable where we can prove that the payee s bank or building society is at fault. (c) In the case of a disputed transaction the burden of proving fraud or gross negligence will lie with us. (d) If you are eligible for a refund under this condition, we will reimburse you for any fees you have incurred as a result of the incorrect execution. 6.5 Cheque payments (a) When we receive a cheque you have written we will take the money from your account on the same day. We typically receive cheques within a few days of you writing them, but the exact timing depends on when the person you gave the cheque to pays it into their account (which can be months later). (b) It is your responsibility to make sure you have available funds in your account to cover any cheques you have written. (c) You may be able to stop a cheque that has not yet been paid in by calling us with details of the cheque number, amount and date, who it is payable to, and similar details for any replacement cheque. We may charge for trying to stop the cheque, whether or not we succeed. (d) You may not ask us to pay a cheque later than when we receive it by writing a future date on it. We will not be liable if we pay the cheque before that future date. You can instead use telephone banking or online banking to tell us to make a payment on a future date. (e) If someone asks you to replace a cheque (because, for example, he or she says it is lost or there is a problem with it), it is your responsibility to ask for the old cheque back (and to destroy it), or to ask us to stop the old cheque, before you write a new one. If you do not do this, there is a risk that both the old and replacement cheques will be paid from your account. (f) We may not accept a cheque for payment out of your account if it is more than six months old. 7. Reward payments, interest and account fees 7.1 We give you details of our current interest rates (where applicable), reward payments (where applicable), and any fees for the normal running of your account (such as monthly account fees, fees for certain card payments, and overdraft fees) and billing periods in the rates and fees leaflet applicable to your account. You can also find them out by contacting us and on our website. We may change our reward payments, interest rates, fees and billing periods under condition We will calculate any interest we pay or charge on a daily basis (unless we have told you otherwise). 7.3 If you have an eligible account we will credit your account with a reward payment in respect of any month that you meet the conditions relevant to that account. 7.4 The special or additional conditions will tell you when and how we pay interest or reward payments, if any, on your account. If the day interest or reward payments are due to be paid on an account is not a working day, we will pay them up to, and on, the next working day unless the special or additional conditions for your account state otherwise. We will calculate interest (if applicable) at the end of each working day and we will calculate reward payments (if applicable) at the end of each calendar month. You may not therefore be able to withdraw interest or reward payments until the following day. We pay compound interest if interest is credited to the same account (rather than to another account) as it becomes part of the account balance and counts towards the amount we pay interest on. Unless the special or additional conditions say otherwise, interest will be credited to your account. If you make a withdrawal from your account then we pay you interest on the amount of the withdrawal up to and including the day before it leaves your account, unless you make the withdrawal on a non working day. In this case we will continue to pay interest up to and including the day before the working day following your withdrawal, for example if you make a withdrawal on a Saturday we will pay interest on the amount withdrawn on the Saturday and the Sunday but not the Monday (provided the Monday is not a bank holiday). 7.5 Where we add reward payments to your account, we pay it net (after deduction of income tax currently 20%). You 27

28 cannot register to receive this payment gross as a non-uk tax payer. If you have an interest bearing account, your interest will be paid either net or gross dependent on your personal circumstances. If you are eligible, you can register your account to receive gross interest, you can do this in branch or by telephone. Or you may be eligible for a lower rate of tax on your savings income based on the thresholds set by the Government. You may claim income tax back from HMRC if the amount of tax we have taken off is more than you have to pay. Higher rate tax payers may have to pay additional tax themselves. 7.6 We will calculate interest and daily fees at the end of every monthly billing period unless we tell you otherwise in the additional conditions for your account. We may also charge compound interest. 7.7 We may take interest (if applicable), daily fees and other fees you owe us from the same account. We will tell you personally about overdraft, daily and other fees and interest you have to pay at least 14 days before we take them from your account and we will tell you the date on which we will take them. 8. Overdrafts Planned overdrafts 8.1 If overdrafts are available on your account, you may formally request, and we may agree to provide, a planned overdraft which will allow you to borrow money from us up to a certain limit. You may make such a formal request by contacting us specifically to organise an overdraft or increase your overdraft limit. 8.2 If we agree to a planned overdraft, we will decide your overdraft limit and tell you what it is. We will also tell you when we will review it. At that time we will review your planned overdraft and decide whether or not to continue to provide it at the same limit, and inform you of our decision by letter. We may also change your planned overdraft if condition 8.3 applies. 8.3 We may change your overdraft limit at any time but we will usually only reduce your overdraft limit or withdraw your planned overdraft where: (a) you have failed to fund your account regularly; (b) you are in breach of a condition relating to use of the overdraft; (c) your circumstances have changed for the worse; (d) we reasonably believe that the risks of lending to you have increased; (e) we reasonably believe that the reduction or withdrawal of the overdraft facility is necessary to prevent you from incurring a debt which you will be unable to repay; or (f) you have not regularly used the full amount of your planned overdraft facility within the last 12 months. 8.4 If, at the end of any day, your account is overdrawn within your overdraft limit, we will charge you interest or a daily fee that applies to planned overdrafts; please see the rates and fees leaflet applicable to your account. 8.5 We will tell you about interest, daily fees and other fees for planned overdrafts on your statements. Within your statement we will also tell you the exact date any interest and daily fees will be debited. This may not be the exact same day each month. You will always be given at least 14 days notice before we take them. Unplanned overdrafts 8.6 If available on your account, you may also make an informal request for an overdraft by giving us an instruction to make a payment which, if we complied with it, would make your account exceed or further exceed its overdraft limit or, if you have no planned overdraft, cause your account to be overdrawn or further overdrawn. An overdraft which has not been planned with us in advance is called an unplanned overdraft. 8.7 Whenever you make an informal request for an overdraft, we will consider it and decide whether or not to comply with it. We do not have to comply with any such request, unless we have guaranteed to a third party that we would make the payment requested. 8.8 If, on considering an informal request for an overdraft, we decide not to make the payment, we will inform you of our decision by letter. 8.9 If, at the end of any day, your account is over your overdraft limit, or, if you do not have a planned overdraft, is overdrawn, we will charge you interest, the daily fee or other fees that apply to unplanned overdrafts; please see the rates and fees leaflet applicable to your account. If you make a payment on a Saturday which takes you overdrawn or over your planned overdraft limit, it will be shown on your account that day and you will be charged daily fees from that day even though the payment is not taken from your account until Monday If we grant your request for an unplanned overdraft, we will write to you on the next working day following the first day your account goes into an unplanned overdraft and, if you have a Reward Current Account, Ultimate Reward Current Account, or Current Account, as long as your account remains in an unplanned overdraft, we will write to you approximately every seven days. We will also tell you about interest, any daily fees or other fees for unplanned overdrafts on your statements. Within your statement we will also tell you the exact date any interest and daily fees will be debited. This may not be the exact same day each month. You will always be given at least 14 days notice before we take them. All overdrafts 8.11 The current interest rates, daily fees and other fees for overdrafts are set out in the rates and fees leaflet applicable to your account If we have: (a) asked you to pay any money you owe us on your account; or (b) received a court judgment for you to pay any money you owe us on your account; then for as long as your account is overdrawn, you will have to pay any interest or daily fees on your overdraft At any time we may require you to pay us the whole or part of any overdraft, interest and fees which you owe on your account If your account is closed, we will work out interest or daily fees for each day your account is overdrawn in the month in which the account is closed (including the day on which it is closed). You have to pay us this sum which has not yet been applied to your account. You will also have to pay any overdraft which you owe us If you do require an overdraft or an increase to a planned overdraft, it would be in your interests to contact us to discuss your borrowing requirements. 9. Benefits packages included with certain accounts 9.1 We may offer different benefits packages (covering various insurance or other benefits) with different types of accounts covered by this agreement. We will tell you the benefits packages which are available to you when you apply for an account. These benefits may be provided by selected third party suppliers. Further details of those suppliers and the conditions for the benefits packages (including fees for the account and any cancellation rights) are set out in the relevant additional conditions. 28

29 9.2 If insurance is included with your account, any money we receive from you or from the insurer in relation to such insurance will be held by us in our capacity as a bank authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority and not on trust for you (or as your agent if in Scotland). Such money will not be held in accordance with the Financial Conduct Authority s client money rules and once paid into your account is treated like any other funds held in your account. We hold any insurance premiums we collect on behalf of the insurer. Part C General 10. Joint customers 10.1 If two or more of you are party to this agreement, the following terms apply: (a) We can accept the instructions or signature of either or any one of you. For example, either or any one may make a withdrawal or close your account. If you have a joint account and you tell us that you only want us to accept instructions from both, all or a set number of you (and not just from one of you) both or all of you must contact us. We may then close your account and, if we choose, offer each of you the opportunity to open a new account in just your name. (b) Any one of you can replace an account or service with another account or service covered by these general conditions on behalf of all of you. (c) If any money is overdue for payment on any other account either of you have with us, whether in your sole name or in joint names, we may take the money you owe us out of your account under condition 14. We will not take the money from an account which, according to our records, you are holding on behalf of someone else (for example, as trustee or executor). (d) Each of you is separately responsible for complying with the terms of this agreement. If any one of you does not comply with the terms, we can take action against any or all of you alone or together. For example, we can take action to recover the whole of any joint account debt from any one or more of you, even if you did not know about the debt. (e) We may give any information about your joint account and the payments on it to any one of you, although you can ask us to send you separate account statements if you live at different addresses. We can act on information about you which any of you gives us. (f) If one of you asks us to set up a planned overdraft on the account, we can provide that person with pre contractual information but do not need to provide it to all of you. (g) If we open an account for you jointly and you later wish to take someone off, add another person to the account or authorise someone else to operate the account, you must all apply to do so. (h) If we become aware of a dispute between you, we may take steps to prevent any of you giving instructions or using the account individually until the dispute is ended. If you have a joint account and you tell us that you only want us to accept instructions from both of you (and not just one of you), for example because there is a dispute you cannot resolve, both of you must first return your cards, cheque books and any other items we have provided to you. We may then close your account and, if we choose, offer each of you the opportunity to open a new account in just one name. (i) When this agreement ends (or your account is closed) we may pay or transfer money we hold for you under this agreement (or in the account) to any one of you. (j) If any of you die, we can, but are not bound to, continue to act on the instructions of the remaining joint customers in relation to any joint accounts held by you, including allowing them to withdraw any or all money from the accounts and provide instructions relating to any services or benefits associated with the accounts. (k) We will not normally make enquires about the purpose of any payment instructions or other instruction or confirm the instructions with the other joint customer unless we are required to do so by law or a regulator. 11. Authorising others to operate your accounts 11.1 We will only accept authorisation, or any other instructions on your account, from: (a) you; (b) anyone who has a legal right to give us instructions (for example, your trustee if you are made bankrupt); (c) anyone who you have authorised in writing (for example, someone who has a power of attorney for you) as long as we have accepted that written authority We will not be responsible for an act (or failure to act) of anyone you or the law authorise to operate your account, if we did not know or suspect he or she was acting dishonestly towards you. 12. Changes to our interest rates, reward payments, fees and conditions The changes we can make 12.1 We can only make changes to these conditions, the special conditions and additional conditions as set out in this condition Where we refer to changes in this condition we mean changes we know will happen, changes which have already taken place and changes we reasonably believe will happen provided that it would be fair for us to make the change for this reason (for example because of a forthcoming regulatory change) Where we make a change for any valid reason, we will do so in a reasonable and proportionate manner. Changes to interest rates 12.4 If you have an account that pays interest at a variable rate which is linked to a reference rate (which we call a tracker account ), the additional conditions for your account will explain how the interest rates automatically track any changes in the reference rate. (A reference rate is a rate which is not set by us but is publicly available so that you can find out what it is and check it independently. The Bank of England bank rate is an example of a reference interest rate.) 12.5 For accounts other than tracker accounts, we can change interest rates as provided in this condition 12 to respond proportionately to a change or changes in: (a) Bank of England bank rate; (b) any money market rate we use to determine the rates we can offer our retail bank account customers; or (c) the costs to us of offering retail bank accounts to our customers; or (d) if relevant to our interest rates regulatory requirements. (A regulatory requirement is any law, regulation, code or industry guidance that applies to us including a requirement of a court, ombudsman or similar body or an undertaking given to a regulator.) 12.6 For accounts other than tracker accounts, we can also change interest rates as provided in this condition 12 if it is reasonable to make the change: (a) because of changes in the rates of interest which banks and other organisations offering similar services pay to customers with similar products; or 29

30 30 (b) because: (i) we are going to take over, take control of or acquire the business of another bank or organisation offering similar services; (ii) we are going to be taken over or our business is acquired by another bank or organisation offering similar services; or (iii) any of those things has happened; and the change will make sure that our customers and the customers of the other bank or organisation are treated in a similar way if they are in similar categories We can also change the interest rate for accounts other than tracker accounts under conditions or We can make the following changes to your interest rate without giving you notice in advance either: (a) where the change is favourable to you; or (b) where you have a tracker account and the change is to track any changes in the reference rate in line with the conditions for your account. We will notify you of such changes either by putting a notice in at least three national daily newspapers and in our branches, or by writing to you Except where condition 12.8 applies, we will give you written notice of any changes made under conditions 12.5 to 12.7 at least two months in advance. If you do not agree to the change you can close your account. If you notify us that you do not accept a change, we will take this as notification that you wish to close your account immediately. Changes to conditions and reward payments We can change these conditions, the special conditions, the conditions relating to reward payments and additional conditions: (a) to respond proportionately to changes in regulatory requirements; and (b) to make improvements which are of benefit to you We can also change these conditions, the special conditions, the conditions relating to reward payments and additional conditions if it is reasonable to make the change: (a) because of changes in the general deposit-taking practice of banks and other organisations offering similar services including the terms on which they offer similar products or services; (b) because of changes in the services and facilities on your account (including changes due to developments in the technology we use, or for reasons outside our control); (c) because: (i) we are going to take over, take control of or acquire the business of another bank or organisation offering similar services and facilities; (ii) we are going to be taken over or our business is acquired by another bank or organisation offering similar services; or (iii) any of those things has happened; and the change will make sure that our customers and the customers of the other bank or organisation are treated in a similar way if they are in similar categories. (d) because the service is provided for us by a third party and for good commercial reasons we decide to use another third party or the third party who provides the service no longer does so; or (e) to reflect changes in technology or security design We can also change the conditions, the special conditions, the conditions relating to reward payments and additional conditions for all accounts under condition We will give you written notice of changes we make under conditions to at least two months in advance. If you do not agree to the change you can close your account. If you notify us that you do not accept a change, we will take this as notification that you wish to close your account immediately. Changes to fees We can change the amounts we charge you, charge new or different fees, and change the way you have to pay fees because the change will be of benefit to you or to respond proportionately to changes in: (a) the costs of providing the service or facilities available on your account, including any changes caused by inflation; or (b) regulatory requirements We can also change the fees for the normal running of your account under conditions or We will give you written notice of changes we make under conditions or at least two months in advance. If you do not agree to the change you can close your account. If you notify us that you do not accept a change, we will take this as notification that you wish to close your account immediately We may offer special services on your account. We will notify you of the fees for these services at the time you ask to use them. We are free to change these fees at any time, and do not need to tell you of the change. Changes for reasons not set out in these conditions We can also change the interest rate or fees we charge you, or introduce new or different fees for any valid reason not specified in this condition 12, as long as you are free to end the agreement without charge or, if there would be a charge, if we agree to waive it We can make any changes to these conditions, the special conditions, the conditions relating to reward payments, and additional conditions (including the interest rate, the margin on a tracker product or the fees we charge you, or the introduction of new or different fees) for any other reason as long as you are free to end the agreement without charge or, if there would be a charge, if we agree to waive it. 13. General liability 13.1 If we break this agreement: (a) we will not be liable for losses or costs caused by abnormal and unforeseeable circumstances outside our reasonable control, which would have been unavoidable despite all efforts to the contrary, for example delays or failures caused by industrial action, problems with another system or network, mechanical breakdown or data-processing failures; and (b) as this agreement is made with you as a personal customer, we will not be liable for any business losses or costs you suffer (such as loss of business profits or opportunities) You will be liable up to 50 for any payment instruction you did not give yourself unless we can prove either: (a) that you have acted fraudulently in which case you will be liable for all payments from the account that we have been unable to stop; or (b) that you have been grossly negligent with your card or Security Details (or allowed someone else to use your card or Security Details) in which case you will be liable for all withdrawals or payments made before you tell us that your card or Security Details have been lost, stolen or could be misused. In some cases, you will not have any liability for a payment instruction you did not give yourself. These include where we have failed to tell you how to report that your card or Security Details have been lost, stolen or could be misused or where the unauthorised payment was made by telephone or internet.

31 If you are not liable for a payment, we will refund the amount of the payment (less the amount you are liable for, if any) and any fees or interest you paid as a result of it, and pay you any interest we would have paid you on that amount, and will not have any further liability to you Nothing in this agreement limits our liability for acting fraudulently or very carelessly or otherwise excludes or limits our liability to the extent we are unable to exclude or limit it by law. 14. Using money between accounts (set-off) 14.1 If any money you owe us (for example on a loan, credit card, mortgage, overdraft or otherwise) is overdue for payment, we may use any money you have in any of your accounts with us to reduce or repay (by way of set-off or otherwise) what you owe us We can use our set-off right, where you have accounts which are only in your name. We can also use our setoff right where you have accounts which you hold with another person (X), and you and the other person together owe us money (for example on a joint loan, mortgage or overdraft), as shown below. Money in account for: You only You only You and X Set-off against money owed by: You You and X You and X 14.3 Unless this is not permitted by our regulator or other similar body, we can use our set-off right, where you have accounts which you hold with another person (X) and either you or the other person owe us money individually as shown below. Money in account for: You and X You and X Set-off against money owed by: X You 14.4 We can use money you have in your accounts to pay something you owe us as described above even if there is a court decision against you or you are fined (including interest arising after the date of the final decision or fine), unless the court instructs us otherwise, or we are otherwise prevented by law Occasionally we receive legal instructions or notices to hold a customer s money for someone else or to pay it to someone else. If this happens to you, the money available to the other person will be what is left after we add up amounts we owe you on your affected accounts and subtract amounts you owe us, including any interest arising after the legal instruction or notice, unless we decide otherwise or we are otherwise prevented by law. 15. Ending this agreement or an account or service 15.1 This agreement will continue until you or we cancel or end it. If you are paying any monthly or other regular fees for an account or service, the amount you pay will be limited to the period we provide that account or service You may end this agreement, or an account or other service under it, at any time by writing to us, visiting one of our branches or phoning us. Where you have not told us in writing, we may require confirmation in writing. You will also be treated as ending this agreement in relation to an account if you do not make a payment into the account within six months of opening it We may end this agreement (or any account or service under it): (a) by writing to you and giving you two months notice; or (b) immediately if: (i) you are, or we reasonably consider you may be: using or obtaining, or allowing someone else to use or obtain, a service or money illegally; acting fraudulently; behaving improperly (for example, in a threatening or abusive manner); or (ii) we reasonably consider that by continuing the agreement: we may break a legal requirement or a court order or other authority; we (or another company in the Lloyds Banking Group) may be exposed to action from any government or regulator; or (iii) you have seriously or persistently broken this agreement in any other way We may close or suspend an account or stop providing a service if: (a) you are not eligible (or no longer eligible) for an account or service; or (b) you do not use it for 12 months. In this case, you can ask us to remove any restrictions we have applied to the account or service at any time but we may need to check your identity before we do so If there have been no payments into or out of an account for 15 years (or other period specified by law) and we have lost touch with you, we may transfer any money in the account to the reclaim fund (which is a body set up to deal with unclaimed assets in dormant accounts). You will be entitled to reclaim any money transferred, and any interest payable, from the reclaim fund and if you ask us we can help you do this If we end this agreement or stop providing an account or service, we will act in a manner we think is reasonably appropriate for the circumstance and will try to reduce the inconvenience to you When you or we end this agreement, any benefit, service or account we provide under it will end and you must on our request: (a) repay any money you owe us, such as any overdrafts and the amount of any cheques, card payments or other payment instructions you have made and which have not yet been taken out of your account; (b) pay any fees and interest that you owe us (if you cancel, these will be the fees and interest applying to the period before the agreement is cancelled); and (c) if we ask you to do so, return anything that belongs to us or that we have given you, such as any cards and unused cheques (cutting them up before sending them). If you or we end a service (but not the whole agreement), you must take these steps as they apply to that service alone When your account is closed, you are responsible for cancelling any direct payments (such as direct debits, standing orders, if these are available on your account and regular card payments) into or out of your account. If someone sends a payment to your closed account, we will take reasonable steps to return the payment to the sender If this agreement (or a service under it) ends, it will not affect any legal rights or obligations which may already have arisen or any instructions already given When this agreement ends (or your account is closed) we will pay or transfer money we hold for you or owe you under this agreement (or in the account) to you, or to any other person you name in writing. However, we may keep 31

32 enough money to cover any liabilities owed to us, such as anything you owe us under condition 15.7 or, if you have broken this agreement, any loss of ours as a result In the event of your death, we may need to see a grant of probate, certificate of confirmation or equivalent grant of representation before releasing money in your account to your personal representatives. 16. Transferring rights and obligations You may not transfer any obligations or rights, benefits or interests under this agreement or in your accounts (or income from them) or create any security over money in your accounts in favour of someone else unless we say you can in writing. 17. Not enforcing this agreement We may not always strictly enforce our rights under this agreement, for example we may allow you more time to pay what you owe. If we do this, it will be just a temporary measure and we may enforce our rights strictly again. 18. Law applying to this agreement 18.1 General law (for example, about banking or consumer protection) applies to the accounts and services we provide you. For further information about your statutory rights please contact your local Trading Standards Department or Citizens Advice Bureau Except where the general law cannot be changed or excluded, if any term of this agreement conflicts with the general law, then this agreement will apply If you are not resident in Scotland when the conditions in this document first apply to you, English law will decide any legal questions about this agreement, and about our dealings with you with a view to entering into this agreement. The courts of England and Wales will also be able to deal with any legal questions connected with this agreement If you are resident in Scotland when the conditions in this document first apply to you, Scots law will decide any legal questions about this agreement, and about our dealings with you with a view to entering into this agreement. The Scottish courts will also be able to deal with any legal questions connected with this agreement. 19. Tax reporting and withholding for customers who are subject to the tax regime of certain other countries (including the US) 19.1 We (or other companies in the Lloyds Banking Group) may be required by legislation or by agreement with tax authorities to report certain information about you and your relationship with us, including information about your accounts: (a) to the tax authorities in the UK, which may then pass that information to the tax authorities in another country where you may be subject to tax; or (b) directly to the tax authorities in other countries (such as the US) where we reasonably think or are required to presume you are subject to tax Where we are required to report information about you and/or your relationship with us, including information about your accounts, this information includes (but is not limited to) the account number, the amount of interest paid or credited to the account, the account balance or value, your name, address, country of residence and social security number or taxpayer identification number. In addition, we may need you to provide us with further information, documents or certifications about your identity, tax residence, nationality and status If we are required to report information about your accounts, you agree that: (a) you will provide additional information or documents we need from you and that confidentiality rights under applicable data protection, bank secrecy or similar laws will not apply to information we report or obtain from you to comply with our obligations; (b) if you do not provide us with information or documents we need, we may (i) apply a withholding tax to amounts, including interest, we pay to you; or (ii) close your account; or (iii) transfer the account to an affiliate in another jurisdiction; and (c) we will not be liable to you for any loss you may suffer as a result of our complying with legislation or agreements with tax authorities in accordance with this condition, unless that loss is caused by our gross negligence, wilful default or fraud. 32

33 Important points to note How we are regulated We lend money and offer savings, insurance and other financial services to our customers. Overdrafts from Bank of Scotland plc (Halifax is a division of Bank of Scotland plc) are regulated by the Financial Conduct Authority under the Consumer Credit Act Bank of Scotland plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number We are also a member of the British Bankers Association. Please see to find out more. We subscribe to the Lending Code; copies of the Code can be obtained from Our company details are Bank of Scotland plc. Registered in Scotland No. SC Registered office: The Mound, Edinburgh EH1 1YZ. To find out more about our companies, see the Registrar s website, or call the Registrar on Our VAT number is Advertising We are regulated by the Office of Communications ( Ofcom ). If you have a complaint, particularly in relation to our text messaging service, you may also be able to take it to Ofcom at Riverside House, 2a Southwark Bridge Road, London SE1 9HA, telephone , textphone/fax We follow advertising codes regulated by the Advertising Standards Authority ( ASA ). If you would like to complain to the ASA about any of our advertising, you can do so through their website, If you would like to find out more about the advertising codes or the ASA, please see call the ASA on (textphone ), them at [email protected] fax them on or write to the Advertising Standards Authority, Mid City Place, 71 High Holborn, London WC1V 6QT. Withdrawals We want to make sure that you, and only you, take money from your account. So before you withdraw a large amount at one of our branches we ll ask you for proof of your identity (ID). You can provide any of the following: DVLA driving licence, passport or credit/debit card (another one from Halifax, Bank of Scotland or from a different provider). Please remember to bring your ID with you. In most cases this will be enough to prove who you are and help keep your money safe. Other information We will communicate with you in English. Our fees will include our delivery costs (if any) and any tax you have to pay through us. You may have to pay other taxes or costs, which you do not pay us or pay through us. The Post Office and Post Office logo are registered trademarks of the Post Office Ltd. For more information visit us at or go to any Halifax branch. We will keep a copy of this agreement, which will be available from our website or on request. Please contact any Halifax branch if you d like this in Braille, large print or on audio. You can contact us using RNID Typetalk on any of our telephone numbers. If you need to be called back and would like us to call you through RNID Typetalk, please tell us when you call. 33

34 REWARD PAYMENTS, INTEREST AND ACCOUNT FEES. This leaflet explains the current interest rates, reward payments and account fees. Please keep it in a safe place so you can read it when you need to. What can I do to keep overdraft fees as low as possible? Repay any overdraft as soon as you can. Ask us about arranging an overdraft (if your account allows you to have one) as our fees are lower for planned overdrafts than unplanned. Check your available balance on the internet, by phone or through a cash machine to make sure you ve enough money in your account to pay everything due. The money in your account must be available to withdraw for example, you must wait for any cheques you ve paid into your account to be available. Register for mobile banking and text alerts to receive notifications when your balance gets near to or over your overdraft limit. Keep a record of any cheques you write and when they have been paid, so that you know how much money is left in your account. Someone can pay a cheque into their account up to six months after you ve written it. If a direct debit payment is due at a difficult time in the month for you for example, just before you get paid contact the company and ask them if they ll collect it at a more convenient time. If you have fees to pay, remember to include them in your budget. If you have an Ultimate Reward Current Account, Reward Current Account or Current Account and go into overdraft in the course of a day, make sure you repay your overdraft by the end of the day to avoid paying the daily fee for that day. KEEP AN EYE ON YOUR BALANCE AND KEEP YOUR OVERDRAFT FEES AS LOW AS POSSIBLE. Direct debits, standing orders, cheques and debit cards all make life easier. Making sure you ve enough money in your account to cover these payments will help you to keep overdraft fees as low as possible. If you bank online with us, you can transfer money from other accounts up to midnight to avoid daily fees or debit interest for that day. For other amounts you pay into your account for example, cheques or payments made at a cash machine you ll need to allow time for the money to reach your account. For cheques this can take several days. It s easy to check your account balance. You can do it 24 hours a day online, by phone or from a cash machine. Or call into one of our branches during normal working hours. Check your statements and make a list of the dates of your direct debits, standing orders and other regular payments for example, mortgage, loan or rent. 34

35 Reward payments for the Reward Current Account If you qualify, you will receive one reward payment which will be paid into your Reward Current Account by the second working day of the following calendar month. If you do not qualify, you won t receive any reward payment the following calendar month. Please see the table below for details. If you close your Reward Current Account or change it to a different type of current account before qualifying for the reward payment as set out below, you will not receive a reward payment on closure or account change. If in a calendar month you:- pay in 750 or more into your Reward Current Account and have a minimum of two different direct debit mandates paid from your Reward Current Account and have not had a debit balance (planned or unplanned) on your Reward Current Account by the end of any day during the calendar month you will receive one reward payment which will be paid into your Reward Current Account by the second working day of the following calendar month. don t pay in at least 750 into your Reward Current Account or have fewer than two different direct debit mandates paid from your Reward Current Account or have had a debit balance (planned or unplanned) on your Reward Current Account at the end of any day during the calendar month you won t receive any reward payment the following calendar month. Amount of Reward payment you will receive will be:- 5. This payment is net of income tax, which means we pay it after taking off income tax at the rate set by law (currently 20%). If you re a higher-rate taxpayer, you may have to pay extra income tax on the reward payment. (The gross amount is This is the amount before income tax is taken off.) None As well as the qualifying requirements set out in the above table, in order to receive a reward payment, your account must be open/not changed to another type of current account at the time the reward payment is due to be paid into your account. Interest we pay on credit balances If you have a Student Current Account, Cardcash account (account holders aged 16 and 17 only) or Expresscash account, we will pay you interest on the money in your account. Interest paid on credit balances AER % Gross (before tax each year) % Net (after tax each year) % Student Current Account Cardcash account Expresscash account AER stands for annual equivalent rate and shows what the interest rate would be if interest were paid and compounded each year. (In other words, you earn interest on the money you leave in your account.) The gross rate is the rate of interest we pay before we take income tax at the rate set by law. The net rate is the interest rate we pay after tax has been deducted (currently 20%). If you are eligible you can register your account to receive gross interest, you can do this in branch or by telephone. Or you may be eligible for a lower rate of tax on your savings income based on the thresholds set by the Government. More details about the lower rate and how to reclaim tax deducted are available on HMRC website or from your tax office. We will pay interest to your account between the last day of the month and the first working day of the month after that. Interest is paid on the full amount in your account. All interest rates are variable. 35

36 Account fees Overdrafts Depending on the type of account you have, we will either charge you debit interest or a daily fee for using an overdraft. To get a planned overdraft, you must pay your salary or other regular amount into your account. The amount we charge you for using an overdraft will depend on whether you use a planned or unplanned overdraft. There s an overdraft buffer on your account, which means if you re in debit by less than the buffer, you won t pay any daily overdraft fees or interest (as applicable.). The overdraft buffers are set out below: Account Buffer Impact Ultimate Reward Current Account 50 No daily overdraft fees if you are in debit by 50 or less Reward Current Account 50 No daily overdraft fees if you are in debit by 50 or less Current Account 10 No daily overdraft fees if you are in debit by 10 or less Student Current Account 10 No debit interest or unplanned overdraft monthly fee if you are in debit by 10 or less Overdrafts are subject to status and repayable on demand. Monthly billing periods We calculate the amount you pay in overdraft fees (including any returned item fees) using monthly billing periods. This applies to all accounts and means we divide the year into monthly billing periods that differ from calendar months as they start on the day after the first working day of the month. The last day of a monthly billing period is the first working day of the following month. The table below provides examples of how monthly billing periods work: First day of monthly billing period Last day of monthly billing period 3rd February nd March rd March st April nd April st May 2015 In the above example, February s monthly billing period starts on 3rd February because it s the day after February s first working day. The monthly billing period ends on 2nd March as this is the first working day of the following month. You ll only ever pay one set of overdraft fees per monthly billing period and we ll give you at least 14 days notice before we take any fees or interest out of your account. 36

37 Ultimate Reward Current Account, Reward Current Account and Current Account daily overdraft fees If you have a Reward Current Account, Ultimate Reward Current Account or Current Account, we will calculate any daily fees that apply to your use of an overdraft in each monthly billing period. Account Planned overdrafts Unplanned overdrafts Amount of overdraft Daily fee Amount of overdraft Daily fee Current Account or Reward Current Account Up to and including 1, All balances 5 2,000 to 2, ,000 and above 3 Current Account with Control Up to and including 1, All balances 1 2,000 to 2, ,000 and above 3 Ultimate Reward Current Account Up to and including 300 n/a All balances 5 From to 1, ,000 to 2, ,000 and above 3 REPRESENTATIVE EXAMPLE. If you use a planned overdraft of 1,200, then we ll charge you a daily fee of 1. For Ultimate Reward Current Accounts, you will pay the higher Monthly Account Fee of 15 rather than 10 if you use your overdraft. This means there will be an indirect additional cost of 5 if you use a planned overdraft on this account. If you have a planned or unplanned overdraft, your statement will show the amount of fees we ll take from your account. If you have to pay fees for any unplanned overdraft, we ll also tell you about these by sending you a letter. We ll send you regular reminders if you continue to use an unplanned overdraft. We will charge you a maximum of 100 in unplanned daily overdraft fees in a monthly billing period. For 10 a month you can add Control to your Halifax Current Account. Control helps you take charge of your money by restricting your account from going into your unplanned overdraft. An unplanned overdraft is an overdraft that is not arranged in advance. Control is only available on Halifax Current Account and not available on Halifax Reward Current Account, Halifax Ultimate Reward Current Account or Halifax Student Current Account. Student Current Account, Cardcash and Easycash debit interest Variable interest charged on overdrawn balances Amount of planned overdraft Planned overdraft rate Unplanned overdraft rate Student Current Account 3,000 or less Interest free (0% EAR) 1.82% a month (24.2% EAR) Over 3, % a month (7.2% EAR) 1.82% a month (24.2% EAR) Cardcash n/a n/a 2.20% a month (29.8% EAR) Easycash n/a n/a n/a 37

38 REPRESENTATIVE EXAMPLE. So, if you use a planned overdraft of 1,200 the interest rate we charge will be 0% EAR variable. For planned Student Current Account overdrafts of more than 3,000 we will charge interest at the planned rate on the whole of the overdraft. EAR is the equivalent annual rate. This is the actual annual interest rate for an overdraft. It doesn t take into account fees and charges. There is no debit interest to pay if you are aged under 18. Fees for Student Current Account, Cardcash and Easycash Type of transaction Description Fee Returned item fee Unplanned overdraft monthly fee A fee we charge where you do not have enough available money to make a payment and we do not agree to give you or extend an unplanned overdraft. In this case we will not make the payment. A fee we charge for every month in which you at any time have an unplanned overdraft. 10 (Charged no more than 3 times a day on Cardcash and Easycash accounts and no more than once a day on Student Current Accounts) 28 (Student Current Accounts only) We will not charge Returned items fees if you are aged under 18. If we have a valid reason, we can choose not to charge a fee that you would otherwise have to pay. Ultimate Reward Current Account monthly account fee The Ultimate Reward Current Account has a monthly account fee which we take from your account by the second working day of the month ( the fee debit day ). The Ultimate Reward Current Account fee is 15. A lower monthly account fee may apply. Please see the table below for details. Account fees are paid in arrears monthly. Your first monthly account fee will be pro-rated by the number of days the account has been open. If you close your account or change it to a different type of current account before qualifying for the lower Ultimate Reward Current Account monthly account fee as set out below, the lower monthly account fee will not apply. The full 15 monthly account fee will apply instead and will be pro-rated from the last fee debit day, to the date of closure or account change. If you... then you... Monthly account fee pay in 750 or more into your Ultimate Reward Current Account each calendar month and have a minimum of two different direct debit mandates paid from your Ultimate Reward Current Account each calendar month and have not had a debit balance (planned or unplanned) on your Ultimate Reward Current Account by the end of any day during the calendar month don t pay in 750 or more into your Ultimate Reward Current Account in the calendar month or have fewer than two different direct debit mandates paid from your Ultimate Reward Current Account in the calendar month or have had a debit balance (planned or unplanned) by the end of any day during the calendar month will pay a lower monthly account fee the following calendar month will pay the full monthly account fee the following calendar month As well as the qualifying requirements set out in the above table, your Ultimate Reward Current Account must be open/not changed to another type of current account at the time the Ultimate Reward Current Account monthly account fee is due to be taken from your account. 38

39 Fees for special services The section below outlines the fees we can take from all accounts in different circumstances. When you request a special service, you will be told when we will take the fee out of your account. Fees for special services Stopped cheque (except for lost or stolen cheques) 10 Special presentation of cheque 10 Banker s draft 20* Bank reference 10* Extra statement 5 CHAPS (Clearing House Automated Payment System) payment 25 Foreign drafts, foreign currency and traveller s cheques Please ask for details *We do not charge these fees if you are aged under 18. International payments out of your account International payments using Online Banking, in branch or Telephone Banking 9.50 International payments into your account International payments into your account for 100 or less (after we ve converted the money received into your account into sterling) International payments into your account over 100 (after we ve converted the money received into your account into sterling) 2 7 We ll convert the money you ve received into pounds sterling on the day we pay it into your account. Overdrafts for customers in Northern Ireland If you are a customer in Northern Ireland, when switching your current account to a Reward Current Account, Ultimate Reward Current Account or Current Account, you won t pay any daily planned overdraft fees for the first three months after opening the account. This is to comply with the regulatory requirements in Northern Ireland. To qualify, your address must be in Northern Ireland and you must either switch to us using a Northern Ireland branch or switch online or over the phone. If you use an unplanned overdraft, unplanned daily overdraft fees will apply. Overdrafts are subject to status and repayable on demand. Fees for other services, such as for using your card abroad or for special services, will still apply. Using cash machines If you take money from your account using any Halifax or Bank of Scotland cash machine, we won t charge you for the withdrawal. However, if you use a cash machine that isn t a Halifax or Bank of Scotland cash machine, you may be charged by the machine owner. If so, the machine will show you the amount and tell you that it will be taken from your account when you withdraw the cash. 39

40 Buying goods and services in a foreign currency If you use your debit card to withdraw cash or pay for goods and services in a currency other than sterling, the exchange rate we use will be the Visa Payment Scheme Exchange Rate. We will charge a non-sterling transaction fee of 2.75% of the amount of the transaction and a 1.50 non-sterling purchase or non-sterling cash fee for each payment or withdrawal. Alternatively, if you choose to complete your cash withdrawal using the overseas Bureau or cash machine provider s conversion rate to sterling, we will only charge a foreign cash fee of The provider of the foreign currency may make a separate charge for conversion. Bank fees You may have to pay bank fees if: you do not have enough money in your account and have not agreed a planned overdraft with us, or the payment takes you over the limit of your planned overdraft. The table on the next page gives some examples of how you might use your account when you haven t enough money in the account, and our fees if you do so. We developed these examples with the Financial Conduct Authority and leading consumer groups to help you to think about how changing the way you use your account can affect the amount we may charge you. These examples are meant to show how different actions can result in different fees. They are only examples so you shouldn t see them as actions you might take or fees you might have to pay. We may not allow you to use your account in the ways shown in the table. You should avoid going overdrawn wherever possible and you should contact us if you need help to manage your account. We could add other fees and interest to your account if you try to make payments when you do not have enough money. Choose an example below which shows how you might manage your account. If you have recent bank statements, use these to help you choose. Once you have worked out reasons why you might be charged, it could help you to avoid fees in future. 40

41 Scenarios Reasons that you might be charged Student Current Account Cardcash account Reward Current Account Current Account Current Account with Control** ( 10 monthly fee) Ultimate Reward Current Account ( 15 monthly account fee) Easycash 1 We refuse a payment from your account because there is not enough money in your account. 2 A payment from your account takes you into an unplanned overdraft by less than 10. You are overdrawn for one day during the month. 3 A payment from your account takes you into an unplanned overdraft and you make another payment from the account while you are overdrawn. You use an unplanned overdraft for two days in a row during the month. 4 A payment from your account takes you into an unplanned overdraft, and you make nine more payments from the account while you are overdrawn. You use an unplanned overdraft for 10 days in a row during the month. 5 A payment from your account takes you into an unplanned overdraft. You use your overdraft for one day. However, on three more occasions during the month, a payment takes you into an unplanned overdraft. On each of these occasions you use your overdraft for three days. 6 A payment from your account takes you into an unplanned overdraft. You use your overdraft for 21 days in a row during the month and you make 12 more payments from the account while you are overdrawn. 10* 10* Nil Nil Nil Nil 10* Nil Nil Nil Nil Nil Nil Nil 28* Nil 10* 10* Nil 10* Nil 28* Nil 50* 50* Nil 50* Nil 28* Nil 50* 50* Nil 50* Nil 28* Nil 100* 100* Nil 100* Nil * Please refer to the account fees table on pages ** Control restricts your account from going into an unplanned overdraft. In the unlikely event that you do go into unplanned overdraft, we ll charge 1 per day for using it. If you don t pay in 750 or don t pay two different direct debits or don t remain in credit during the month, you won t receive a 5 reward payment with Reward Current Account and with the Ultimate Reward Current Account, you will pay the full monthly account fee of 15 rather than the lower fee of 10. Also, if you close your Reward Current Account or change it to a different type of current account before the reward is due to be paid you won t receive the 5 reward payment; if you close your Ultimate Reward Current Account or change it to a different type of current account before the monthly account fee is due to be taken from your account, you will pay the full monthly account fee of 15. If you close your Ultimate Reward Current Account or change it to a different type of current account the full monthly account fee of 15 will apply (pro-rated as explained in the Ultimate Reward Current Account monthly account fee section of the leaflet). 41

42 GUIDE TO CHANGES. We are making some changes to your Halifax Bank Account terms and conditions. These will come into effect from 22nd November 2015, unless we tell you a different date below. The following pages contain details of the changes. Please take some time to read and understand these changes and how they might affect you. Debit card Cash machine limit Contactless card limit Lost or stolen cards Payments Standing orders From 23rd November 2015, if you have a Cardcash, Expresscash, Easycash or Current account with Control, we are changing the special conditions so you ll be able to withdraw up to 500 a day from a cash machine. This is an increase from the previous 300 limit. From 1st September 2015, if you have a contactless card you ll be able to use it at shops and retailers displaying the contactless symbol for transactions up to 30, rather than the current limit of 20. We expect most retailers to offer this by 31st October Please check availability with individual retailers. You can now report lost or stolen debit cards through Online Banking if you are registered, as well as on the telephone or in branch. From 4th December 2015, if you ask us to pay a standing order or future dated payment and you don t have sufficient funds to make the payment on the due date, we ll no longer retry this payment for 26 days. Instead, we have a new condition 5.1 which explains that we ll try to make the payment again later that day. If there are still insufficient funds, we ll make one last try on the next working day before rejecting the payment. If Returned Item Fees are applicable to your account, we ll only charge you if all three tries are unsuccessful, and this will be charged after the last try has failed. We ll never charge more than one Returned Item Fee for the failed payment. International payments Post Office services You ll be able to send International Payments through Online Banking if you are registered, for transactions up to 100,000, which is an increase from the current 75,000 limit. We are amending condition 4 to clarify that not all Post Offices can accept deposits, and those that can are subject to individual cut off times. Deposits paid in after the cut off time will take an extra working day to reach your account. You should ask the Post Office you intend to use whether they accept deposits and when their cut off time is. Paying in Halifax cheques We are amending condition 4.4 to clarify that when you pay in a cheque from a Halifax personal account, the funds will only be available and we will only pay interest or reduce interest you pay (where applicable) if there are sufficient funds in the account the cheque is being paid from. 42

43 Managing your account Telephone numbers Telephone numbers beginning with 0845 and 0844 have been changed to lower cost 0345 and 0344 versions. If you want to dial any of our existing numbers simply replace the first four digits and 0344 numbers are included in any telephone or mobile package that offers free landline calls. Reward Current Account eligibility We are removing two special conditions from the Reward Current Account as you no longer need to set up or keep a minimum of two different direct debits on your Reward Current Account. To receive a 5 reward payment you still need to pay out a minimum of two direct debits, pay in at least 750 and not have a debit balance during the calendar month. General Halifax Bank Account terms and conditions Financial Ombudsman Service Fraud Overdrafts Changing your account type Current Account Switch Service Online banking Paperless statements Data privacy We are changing the format of your Halifax Bank Account terms and conditions to make them easier to read, a copy is enclosed. They ve been written in straightforward language and feature examples of what the conditions mean, plus definitions of key words and phrases. We are also amending some references to your debit card, because in future, payments could be made on devices other than your card. We will also be providing further detail of the reasons we can make changes to your account conditions. In condition 29 we tell you about how you can complain. We are updating the address for the Financial Ombudsman Service to Financial Ombudsman Service, Exchange Tower, London, E14 9SR, you can also refer to We promise to refund you if a fraudster takes money from your account using our services, as long as you ve used them as agreed. We ve updated section K to clarify where your liability begins and ends. We will be changing condition 18 which explains your liability for payments from your account that you didn t authorise. We will remove the 50 liability, so you will no longer be liable for this amount. If we agree to provide you with an unplanned overdraft we ll write to confirm how much you must pay for using it. We are removing the condition which previously said that we will write to you every seven days if your account remains in an unplanned overdraft. Please see section G for more information. We will be adding to the list of reasons why we might change your account, including moving you to one without a benefits package. We have a list of reasons that now include when you make a complaint and we agree that the account may no longer be suitable for you, if you hold more than one packaged account, or if you are no longer a resident in the United Kingdom. The new condition can be found at condition If you ve previously used this service, a redirection facility was put in place to make sure any payments inadvertently made from and to your old account were automatically forwarded to your new account. This redirection service has now been extended to a minimum of 36 months from the date of your switch. This is a change to the Paperless Terms and Conditions. If you do not use Online Banking for more than 12 months, your statements will not be automatically reverted to paper. You can reactivate your paper statements via Telephone Banking, in branch or sign in to Online Banking to change your statement preferences. To help us confirm your identity and protect your accounts, we re improving the way we identify you. This will be based on how you use Online Banking and will help keep you safe. We ve updated the sections of our privacy policy that outline where we obtain your information and how we share your information to reflect these changes. Full details can be found at halifax.co.uk/securityandprivacy/privacy 43

44 BANK ACCOUNT TERMS AND CONDITIONS. For Personal Current Accounts Basic Bank Accounts Applies from 22nd November

45 This booklet contains: information about how to contact us and how we will contact you; an explanation of what makes up our agreement with you for personal banking and related services; our terms and conditions, divided into sections setting out what you and we agree to do under this agreement. To help you find what you need, we list the main points of each section under What s in this booklet? Please: read this booklet carefully and keep it for future reference; ask us if you have any questions, using the contact details we provide; note that the examples (shown by form part of the conditions. ) in this document help to explain our terms but don t For information about your statutory rights, please contact your local Trading Standards Department or Citizen s Advice Bureau. 45

46 How to contact us. To tell us: about a change of contact details you ve forgotten your PIN your cheque book has been lost or damaged you didn t authorise a payment you think we have not made a payment correctly you think someone knows your security details you want to know our current standard exchange rates about anything else To report a lost or stolen device (including debit card) or damaged debit card To make a complaint Call Textphone if you find hearing or speaking difficult. Visit one of our branches Write to us at Halifax, PO Box 548, Leeds LS1 1WU. Call (UK) +44 (0) (from abroad) Visit one of our branches See Section N Other important terms If you are registered for Online Banking, you can use it to report a lost or stolen device / debit card, request a replacement debit card or a new PIN as well as order a cheque book. In Scotland, you can also contact us and give us instructions for most day-to-day banking in Bank of Scotland. We strongly recommend you do not use to give us confidential information or instructions. Not all services are available through Telephone Banking 24 hours a day, seven days a week. Please ask an adviser for more information. You can usually use our Telephone, Online and Mobile Banking services and cash machines at all times but occasionally repairs and maintenance may mean a service isn t available for a short time. 46

47 How we can contact you. We may contact you by post, telephone and electronically using the contact details you give us, including any address you have agreed we should use for electronic communications. We never ask for details about your account, devices, security details or any confidential information by . So please do not reply to an asking for this information. Meaning of words we ve used card electronic or electronically Any debit or other payment card or card details that can be used to make a payment using a payment scheme such as Visa. Any form of message made by any type of telecommunication, digital or IT device including the internet, mobile banking application, and SMS. You must tell us if your name or contact details change. If you don t tell us, we will not be responsible if we cannot contact you or we send confidential information to an old address. We may charge reasonable costs for trying to find you if your contact details are out of date. Recording calls We may listen in to or record phone calls to: check we have carried out your instructions correctly and are meeting our regulatory obligations; help detect or prevent fraud or other crimes; and improve our service. 47

48 What s in this booklet? Here is a list of the sections in this document, to help you find what s important to you more easily. Topic Our agreement with you Special Conditions Checks, account security and keeping you informed Making and receiving payments How long will your payment take? How we calculate reward payments, interest and account fees Overdrafts How and when we can make changes to this agreement How we manage joint accounts Can someone else operate your account? Who is responsible for any loss? Using money between accounts (set-off) Ending this agreement or an account, benefit or service or suspending a benefit or service Other important terms Additional important information Reward payments, interest and account fees leaflet Read more about this Section A Section B Section C Section D Section E Section F Section G Section H Section I Section J Section K Section L Section M Section N Section O Section P 48

49 Section A Our agreement with you. Our agreement with you is made up of: the general conditions and the special conditions in this booklet. The general conditions, are the main terms for your bank account and for our overall relationship with you for personal banking services, and the special conditions are the product-specific terms for your chosen bank account; and the additional conditions, which are the details of reward payments, interest rates, charges and other terms that apply to a specific account or service that are not set out in the general conditions or the special conditions. We give these to you when speaking to you or in documents such as our application forms, letters or leaflets (such as an account s Getting started guide ), on our website and in our Reward payments, interest and account fees leaflet, which you can also find in Section P. Additional conditions include things like how to qualify for a particular account, service, reward payment, rate or benefit. If an additional condition or special condition conflicts with a general condition, the additional or special condition applies. You must not open or use a personal account to hold money for someone else (including as a trustee or personal representative) or for the purpose of a business, club, charity or other organisation without our consent. We have different agreements for customers who are not personal customers. Meaning of words we ve used account Lloyds Banking Group we, us, our Any account you hold with us that is covered by this agreement. This includes us and a number of other companies using the Halifax, Bank of Scotland and Lloyds Bank brands and their associated companies. You can find more information on the Lloyds Banking Group at Bank of Scotland plc. Halifax is a division of Bank of Scotland. We explain the meaning of some other words at the start of each section of this booklet. 49

50 Section B Special conditions. In this section we explain the specific conditions and product features that apply to our different bank accounts. 1. Who is eligible to apply for our bank accounts? We have age restrictions on our accounts. Account name Age Expresscash Cardcash Easycash 16 or over Reward Current Account Ultimate Reward Current Account Current Account 18 or over Current Account with Control Student Current Account 2. How many accounts can I have? There are limits on the number of accounts you can have and what you can then do. Account name Number of accounts Can they be sole or joint accounts? Can either of you sign and give account instructions on behalf of the other? Expresscash It can only be in your name n/a Cardcash Easycash if you are aged 16 or 17 1 Student Current Account Easycash if you are aged 18 or over Up to 2 One account must be in your sole name and one in joint names Reward Current Account Ultimate Reward Current Account 1 It can be in your sole name or joint names Yes Yes, if you have a joint account Current Account Up to 3 No restrictions Yes Current Account with Control 3. How much cash can I take out each day? 3.1 You can take money out from our branches or from Halifax, Bank of Scotland or LINK cash machines but there are limits to the maximum amounts you can have every day. Cash machine Branch limits Post Office 500 2, If you want to withdraw more than 2,500 a day from a branch but it doesn t hold enough cash for you, you will need to give it at least 24 hours advance notice. 3.3 You can make balance enquiries at any Post Office. 50

51 4. Where can I find details of how much interest I get or of reward payments, fees and charges for my account? In Section P, you can find details of the different interest rates paid and charged on accounts, as well as the criteria for reward payments being paid and fees and charges. We also display this information on our website and you can ask for details at any time by telephone or in one of our branches. 5. What other special conditions apply to my account? On some of our accounts, additional special conditions apply. These are below. Expresscash Once you are 16 years old, the account special conditions will no longer apply. We will write to you to tell you about the new special conditions that apply to your account at least 2 months before any changes take effect. Cardcash If you are aged under 18, cheque books and planned overdrafts are not available. If you are aged 18 or over, we can charge you one or more Returned Item Fees, even if this takes your account into overdraft. If your account goes overdrawn, we will charge you interest. Please see Section P for full details. Easycash Cheque books and planned overdrafts are not available. Student Current Account You must be studying full time on a degree course or equivalent course of further education. The longest you can hold an account is 6 years, including the year after you finish being in full-time education. Once you stop qualifying, these conditions no longer apply. We will write to tell you about the changes to your account at least 2 months before. 51

52 Ultimate Reward Current Account 1. Customers must pay a monthly fee ( the account fee ), which we deduct from the account by the second working day of the month. The account fee is paid monthly in arrears. The first monthly account fee will be proportionate to the number of days the account has been open. In return for the account fee, you will receive a range of account benefits. These include the day-to-day standard features of a bank account, the enhanced banking services associated with this account, and a range of other benefits ( the Benefits Package ). The Benefits Package is part of an integrated package. We do not give additional value or discount to customers who use only the account or the insurance benefits (or both). All customers are entitled to benefit from the whole Account Benefits Package (where it applies). None of the benefits are available on their own or can be removed from the package. Details are set out below. 2. If you close your Ultimate Reward Current Account or transfer it to another of our accounts, your final account fee will be proportionate to the number of days from the last fee debit day to the date of closure or account change. 3. Your agreement In opening an Ultimate Reward Current Account, you agree to be bound by the specific conditions applying to each benefit, including the insurance policies that form part of the Benefits Package. This means we provide the Ultimate Reward Current Account and you have separate contracts of insurance with each insurance company. You agree that any fees, premiums or claims money held by members of our group and its agents are held by them as agents of the policy s underwriters. We do not charge you any fee in connection with the insurance. You agree to the policy conditions issued to you for the insurance cover and other services that make up the Benefits Package. You also agree that the insurers or service providers have the right to change the cover or conditions in line with the relevant policy conditions. 4. Ending of the benefits The insurance cover and other services that come with the Benefits Package end if: (a) your Ultimate Reward Current Account is closed; (b) you do not pay the account fee; (c) your account is changed to another type of account; (d) your residential address is no longer in the UK. There is no effect on any other insurance policies you have taken out yourself at a discount that are not part of the Benefits Package. If a sole account holder dies, the benefits and policies automatically cease. If one of two joint account holders dies, the benefits and policies pass to the survivor. 5. Changing the insurer You agree that we can change the insurer of any of the insurance policies or the providers of any of the other services by giving you notice in good time. We will do so before the change takes effect if that is required by a code of practice that applies to us or our regulators or another similar body. 6. Varying the package We may vary all or part of the Benefits Package or the account fee (or both) under Section H. If we vary the Benefits Package, we will give you at least two months advance notice. If any insurance cover and other services you have as part of the Benefits Package are being withdrawn, they will continue during the notice period for that insurance policy from the date we notify you. When the notice expires, we may revise the account fee to reflect the amended Benefits Package. If we completely withdraw the Benefits Package, we may also vary the terms of your account to reflect one of the other current accounts in our range that has similar features but no Benefits Package. There is no effect on other insurance policies you have taken out yourself at a discount, which do not form part of the Benefits Package. If you provide any false or inaccurate information to us or to the companies providing the policies under the Benefits Package, we and they will be entitled to cancel the cover immediately without giving you notice. 52

53 7. What is included in the Benefits Package? The benefits you are entitled to with your Ultimate Reward Current Account are set out in the Ultimate Reward Current Account s Getting started guide. The Benefits Package includes: Worldwide multi-trip family travel insurance AA Breakdown Cover Mobile phone insurance Home emergency cover Card cancellation The maximum age for cover is 70 years (cover will therefore cease on your 71st birthday) and is only available to UK residents. Includes winter sports and golf. Covers two adults and any number of children under the age of 18; or any children under the age of 24 in fulltime education. Customers pre-existing medical conditions must be notified to the policy s underwriters, who may decide that top-up cover is required. Cover renews month by month subject to payment of the account fee. Covers you (and a joint account holder if any) in vehicles in which you are the driver or passenger (unless used for hire and reward). Includes AA Roadside, Home Start and Accident Management. Applies to residents of the UK, Channel Islands and Isle of Man only. Standard conditions and exclusions apply. No refund is available if you cancel the policy. One mobile phone (two if a joint account) is covered against loss, theft, accidental or malicious damage, breakdown, liquid and water damage up to a maximum claim limit of 2,000 per phone. The maximum limit of cover for unauthorised calls is 500, including VAT, for a pay-as-you-go phone; and 1,500, including VAT, for a monthly contract phone. Up to 250 towards the cost of securing your home in the event of a sudden and unexpected home emergency. Only one phone call is needed for all your lost or stolen financial cards to be cancelled and replaced. Cover for the above benefits becomes active at the point you open your account. 8. Who provides the insurance policies? Travel insurance is arranged through AXA Insurance UK plc. (Registered Office) 5 Old Broad Street, London EC2N 1AD. Registered in England No , authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number AA Breakdown Cover is provided by Automobile Association Developments Limited (trading as AA Breakdown Services). Head Office: Fanum House, Basing View, Basingstoke, RG21 4EA. Accident Management is underwritten by Acromas Insurance Company Limited. Registered Office: Line Wall Road, Gibraltar. UK branch address: Acromas Insurance Company Limited, Enbrook Park, Folkestone, Kent CT20 3SE. Mobile Phone Insurance is arranged through Lifestyle Services Group Limited (Financial Services Register No ). Lifestyle Services Group Limited is registered in England, No Registered Office: Assurant House, 6 12 Victoria Street, Windsor, Berkshire, SL4 1EN. Authorised and regulated by the Financial Conduct Authority in respect of insurance mediation activity only. The Policy is underwritten by Assurant General Insurance Limited Registered office: Assurant House, 6 12 Victoria Street, Windsor, Berkshire, SL4 1EN, who are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (FRN ). AXA Assistance (UK) Limited provides the home emergency services described under the Home Emergency section of this policy. This policy is underwritten by Inter Partner Assistance SA (IPA) which is fully owned by the AXA Assistance Group. Inter Partner Assistance is a Belgian firm authorised by the National Bank of Belgium and subject to limited regulation by the Financial Conduct Authority. Details about the extent of our regulation by the Financial Conduct Authority are available from us on request. Registered address for Inter Partner Assistance SA (IPA) & AXA Assistance (UK) Limited is: The Quadrangle, Station Road, Redhill, Surrey, RH1 1PR. Card Cancellation is provided by Citymain Administrators Ltd (part of the SPB UK & Ireland Group Companies), registered in England and Wales, Company No: Registered office: Enterprise House, Isambard Brunel Road, Portsmouth, PO1 2RX. 9. Extra account benefits In addition to the Benefits Package, we may offer you extra benefits. Details of these extra account benefits will be given to you on account opening or from time to time. We may vary, withdraw or replace all or part of the extra account benefits at any time. Check our website or call us for details of the current benefits. 53

54 Current Account with Control 1. Usually, we will not make a payment if you have a current account with Control and you do not have funds available to make the payment. We will write to tell you of this. 2. We may make the payment, however, if: a) you use your device to make a payment to a retailer who is unable to check with us that you have available funds in your account before accepting payment (including recurring payment transactions); b) we have to take money out of your account when a cheque you paid in is returned unpaid; or c) your planned overdraft limit is reduced and you don t have available funds to keep within that new limit. In these circumstances we will treat your request to make the payment as a request for an unplanned overdraft. 3. We will charge you a monthly account fee of 10 for each month that you have Control. If you add or stop Control part way through a month, we will only charge you for the period you have had it. The monthly account fee is taken from your account on the last working day of each monthly billing period after we have added Control to your account. Please see Section P for full details. 4. To apply Control to payments you make using your Visa debit card, we may replace your card with a new one. If we do this, you must immediately destroy your old card. 5. Fees that apply to any planned overdraft are unaffected by Control. 6. Control is only available for Current Account. If you change your account from a Current Account, we will stop applying Control. 7. If you no longer want Control, you must contact us. We will then stop applying Control to your account and we will let you know that this has happened. 54

55 In the following sections we set out the general conditions for your bank account. Section C Checks, account security and keeping you informed We need to make sure that only you can access your accounts. This section explains what you and we both need to do to protect your information and accounts. It also covers the information we will give you about your account. Meaning of words we ve used device security details Anything such as a card, electronic wallet, smartphone or another device that you can use on its own or in combination with your security details to access your account or give instructions. Details or security procedures you must follow or use to make an instruction, confirm your identity or access a device (for example a password, security code (or PIN) or biometric data such as a fingerprint). 1. How do we know we are dealing with you? 1.1 We will assume we are dealing with you and will provide information about your accounts and services and act on instructions (without further confirmation) if we have checked your identity, for example in one of the following ways or in any other way we may introduce: Method of instructing us Check You should: carry out regular virus checks on devices you use for Online Banking or mobile services. You should not: tell anyone your security details; change or copy any software we provide, or give it to anyone else; choose obvious passwords or codes (such as your date of birth) as part of your security details; write your security details on, or keep them with, your device or banking documents; write down your security details in a recognisable way; or let anyone listen to your calls with us, or watch you entering or using your security details. 2.3 You must tell us as soon as possible (see How to contact us ) if you: (a) think any device or security details have been lost, stolen, damaged or are being misused; or (b) think someone can access your accounts without your authority or has discovered your security details. In person in a branch By cheque or in writing Evidence of identity (such as a passport) or use of a device with security details Your signature If your card details are stored on a device (like a smartphone), you should tell us if you lose your device. Telephone, Online or Mobile Banking or using a device Contactless Use of your security details Use of a device 2. How do you and we keep your account secure? 2.1 We will do all we reasonably can to prevent unauthorised access to your accounts and to make sure they are secure. 2.2 You must: follow instructions we give you, which we reasonably consider are needed to protect your accounts from unauthorised access; not let anyone (even someone sharing a joint account with you) use your device or security details; not let anyone give instructions or access information on your accounts unless they have a separate arrangement with us or you have authorised them to operate your account for you; if there is a signature strip on a card we give you, sign the card as soon as you receive it; keep your device secure and protect it from damage; and do all you reasonably can to prevent anyone else finding out your security details. 2.4 If you use an aggregation service we do not provide, we will treat you as keeping to your security obligations with us as long as you do not give your security details to the service provider. (An aggregation service enables you to view in one place information about accounts with different banks.) 2.5 If we, the police or other authorities are investigating any misuse or alleged unauthorised use of your accounts, you must provide information and help that we or they ask for if the request is reasonable. We, the police or other authorities would never ask you for your security details. We may pass related information to other banks or companies involved in payment processing, or to the police or other authorities, in the UK or (if appropriate) abroad. 2.6 You are responsible for checking statements, text messages or other account information we give you. We will correct any errors as soon as reasonably possible after becoming aware of them. 55

56 3. How will you get statements and other information? 3.1 We will provide or make available a statement each month there are payments on the account or, if there are none, at least once a year. Each statement will set out all the payments into and out of your account and will contain other information about those payments. If we do not provide information about international payments, you can ask us for details. 3.2 We will provide statements on paper. If your account is accessible by Online Banking, you can choose to receive statements electronically instead. 3.3 You can ask for information about your accounts or order a paper statement at any branch or through Telephone Banking. If we have already provided a statement on paper, we will charge you for a duplicate. 56

57 Section D Making and receiving payments In this section we explain how to make payments from your account and how soon you can use money paid in. We also explain how to stop payments and what happens if something goes wrong. Meaning of words we ve used cut-off time device IDM security details working day The latest time we can process instructions or add payments to an account. Anything such as a card, electronic wallet, smartphone or another device that you can use on its own or in combination with your security details to access your account or give instructions. Immediate Deposit Machine. Details or security procedures you must follow or use to make an instruction, confirm your identity or access a device (for example a password, security code (or PIN) or biometric data such as a fingerprint). Monday to Friday (except English bank holidays). You can give some instructions for payments on non-working days, but we do not complete their processing on our systems until the next working day except for card payments. This is explained below. The time periods given assume we receive a payment or payment instruction before the cut-off time on a working day. If it is received after the cut-off time or on a non-working day, we will treat it as being received the next working day, except cash paid into a branch on a non-working day which will show in the account, and you can use it, on the day you pay it in. 4. How can payments be made into your account? 4.1 Payments in sterling can be made into your account by cheque, direct transfer from another account and in cash; and by cheque or direct transfer from international accounts in other currencies. Cut-off times for payments into your account will depend on how the payment is made. The table below shows our cut-off times for receiving payments by cash, cheque or direct transfer. Method Branch IDM Express Pay-In Post Office with a counter service Bank of Scotland Depositpoint Halifax cash machine Electronic transfer from another bank account Cut-off time Branch closing time Branch closing time (or 2pm in Northern Ireland) 4pm As stated by the Post Office Branch closing time End of the day End of the day 57

58 The tables below show how we process these payments. 4.2 Paying in cash at Halifax or (in Scotland) Bank of Scotland Method If paid in by the cut-off time, does cash show in your account that day? Can you use cash the day it is paid in? Do cash payments affect any reward payment, interest or daily overdraft fees (or both) that we pay or charge from the day they are paid in? Branch IDM Yes immediately after it is counted. Yes Yes Express Pay-In (or Bank of Scotland Depositpoint) Yes soon after the cut-off time when the cash is counted. Post Office with a counter service* Cash machines No we will receive the funds the next working day; from that day, it will show in your account, you can use it and it will affect interest we pay or charge and any reward payments or daily overdraft fees (or both). No we will count the cash the next working day; from that day, it will show in your account, you can use it and it will affect interest we pay or charge and any reward payments or daily overdraft fees (or both). * You can deposit cash at most Post Offices using a personalised paying-in slip. Please ask the Post Office you intend to use if they offer this service. If you pay cash into a Halifax cash machine on Monday, you will be able to use it as soon as we have counted it on Tuesday. 4.3 Direct payments received from another bank account Paying-in method Does the payment show in your account on the day it is received? Can you use the money on the day it is received? Does the payment affect any interest, reward payments and/ or daily overdraft fees from the day it is received? Transfers on a nonworking day between two personal accounts (A) and (B) in your name with Halifax No it will show in B on the next working day. Yes immediately available in B. No it will count for interest, reward payments and/or daily overdraft fees in A until it is shown in B. Any other direct payment (e.g. standing order, direct transfer) Yes Yes immediately. Yes 58

59 4.4 Sterling cheques paid in at Halifax and most Post Offices Payments show in your account on the day we receive the cheque. If you pay in any cheque into a cash machine, an Express Pay-In after 4pm, or at a Post Office or at a Bank of Scotland branch or Cashpoint in the Scottish Islands, you should add an extra working day to the timings (or two extra working days if you pay it in after the Post Office s cut-off time). You can pay in cheques at most Post Offices using a personalised paying-in slip and a cheque deposit envelope. Please ask the Post Office you intend to use if they offer this service and what their specific cut-off time is for accepting deposits. The table below explains what happens while the cheque is being cleared (collected from the other bank). If you need to be sure a cheque has been paid, you can ask for special presentation when you pay in the cheque. There is a charge for this service. Type of cheque When will the payment affect reward payments or daily overdraft fees (or both)? When will the payment affect any interest we pay or charge? When can you use the payment? When can the cheque be returned unpaid? a) Halifax cheque up to paid into a Halifax branch, Express Pay-In, Bank of Scotland branch or Bank of Scotland Depositpoint. b) Halifax cheque 1,000 and over and all other bank cheques paid into a Halifax branch, Express Pay-In, Bank of Scotland branch or Bank of Scotland Depositpoint. From the day we receive the cheque (unless we know we can t make the payment from the payer s account). From the day we receive the cheque. From the second working day after we receive the cheque. From the fourth working day after we receive the cheque. Up to the end of the sixth working day after we receive it even if you have already spent it. It may put you into overdraft. From then on we cannot take money from your account if the cheque is returned unpaid without your consent, unless you have been fraudulent. c) All cheques paid into an IDM. From the day we receive the cheque. From the second working day after we receive the cheque. From the fourth working day after we receive the cheque. If you pay a non-halifax sterling cheque into your account through a Halifax branch on a Monday, you will see it in your account the same day and it will count towards a reward payment that day. It counts towards any interest on Wednesday, you can use the money on Friday and we cannot take the payment out of your account after the following Tuesday. Important information. We may refuse a cheque for payment into your account if it is more than six months old. 4.5 International payments into your account If we receive a direct payment in a foreign currency, we will convert it into sterling before we pay it into your account. We will then treat it like any cash deposit or direct payment (see above). For some currencies, we may be unable to convert the payment into sterling on the day we receive it. If so, we will convert it as soon as we are reasonably able to and will add it to your account up to two working days after we receive it. What rates and charges apply to an international payment into your account? You can find out our current standard exchange rate for the payment by calling us (see How to contact us ). Please note that the rate may change by the time we receive the payment. We may take our charges for dealing with an international payment before we add it to your account. If we do this, we will tell you the full amount of the payment and the charges that applied. 59

60 4.6 International cheque payments If you want to pay in a foreign currency cheque, or a sterling cheque, where the paying bank is outside the UK, the Channel Islands, the Isle of Man or Gibraltar, you must sign your name on the back of the cheque. We will ask you whether you want us to negotiate or collect it. Negotiating or collecting a cheque what s the difference? If we negotiate the cheque, we will buy it from you by paying you the amount of the cheque or the sterling equivalent on the working day after we receive it using our standard exchange rate for the payment. If we collect the cheque, we send it on your behalf to the paying bank. We may use an agent to do this. We will pay the amount of the cheque or the sterling equivalent using our standard exchange rate for the payment into your account on the day we get payment from the paying bank. The time this takes will vary depending on the paying bank or its country. You can ask us for details. If the foreign bank later returns the cheque or asks for the money to be returned, we will take the currency or the sterling equivalent from your account. If we converted the cheque to sterling, we will change it back into the foreign currency using our standard exchange rate for the payment. We will do this even if you have already spent the money or it will put you into overdraft. This normally means we take more from your account than we originally paid in. The exchange rate for the foreign currency may also have worsened between our paying the money in and taking it out. Additional information about foreign cheques. We take charges for dealing with foreign cheques and pass on to you any charges by the foreign bank, including any charges resulting from the foreign bank returning the cheque unpaid or asking for the money to be returned. We take these charges from the account you told us to pay the cheque into. Occasionally we cannot get payment of foreign cheques because of local foreign-exchange or other restrictions. If we have any costs or other obligations as a result of negotiating or collecting a foreign cheque, you must reimburse us and take any other steps needed to put us in the position we would have been in had we not tried to negotiate or collect the cheque. 4.7 General terms about payments If we are told, for example by another bank, that money has been paid into your account by mistake, we can take an amount up to the mistaken payment amount from your account. We do not have to ask you to agree to this, but will let you know if it happens. We will act reasonably and try to minimise any inconvenience to you. We may refuse to accept a payment into an account or make a payment from it if we reasonably believe that doing so may: (a) cause us (or another company in the Lloyds Banking Group) to breach a legal requirement; or (b) expose us (or another company in the Lloyds Banking Group) to action from any government or regulator. 5. How can you take cash or make payments out of your account? 5.1 Making a payment If you want to make a payment or withdraw cash, we will check we are dealing with you as set out in Section A. If we receive a payment instruction after the cut-off time on a working day, we will act on it on the next working day. The cut-off time for making payments depends on how a payment is to be made but is not usually before 3.30pm (UK time). You can ask us for details. If you ask us to make a payment on a future date, we will make the payment on that date, unless it is a non-working day, in which case we will make the payment on the following working day. What happens if you don t have enough available funds? If you ask us to make a standing order or future-dated payment and do not have enough available funds to make the payment on the due date, we will try again to make the payment later that day. If there are still not enough available funds, we will make a final try on the next working day before rejecting the payment. We will only charge a Returned Item Fee (if applicable) if all three tries are unsuccessful, and we will not charge more than one Returned Item Fee for that failed payment. 60

61 5.2 Payment details To make a payment we normally need the sort code and account number or card number (or the equivalent information for payments outside the UK) and any other details we ask for so we can make the payment. For some payments we may ask for different details; for example, we will ask you for a mobile telephone number if you use the Pay a Contact service. You must check that the details are correct before asking us to make a payment. 5.3 When can we stop you making payments? We can stop or suspend your ability to make payments using any device or security details if we reasonably consider it necessary because of: security including if you tell us you have lost your device; suspected unauthorised or fraudulent use of a device or your security details; or a significantly increased risk that you may be unable to pay any money you owe us on the relevant account. If we do this, we will act in a reasonably appropriate way and will try to reduce your inconvenience. Unless the law prevents us doing so or we reasonably believe it would undermine our security measures, we will try to contact you in advance to tell you we are doing this and why. If we cannot tell you in advance, we will tell you as soon as possible afterwards. If we stop a card or other device, you must not use it, and we can take it if you try, for example in a cash machine. 5.4 When can we refuse to act on an instruction? We can refuse to make a payment or allow a cash withdrawal if: our internal security controls require you to produce additional identification or prevent us carrying out the transaction (for example, if it is for more than the maximum amount we set at any time) we will let you know if we are stopping a payment for this reason; the payment seems unusual compared with the way you normally use your account, in which case we may investigate further, for example by calling you; you do not have available funds to make the payment or you have exceeded a limit we have applied to your account or device such as the daily limit for withdrawals from cash machines; the payment instruction is not clear or does not contain all the required details; the account you want to pay is not included in the Faster Payments scheme you can check this with us in advance; there is a regulatory requirement that tells us to; we reasonably believe that you or someone else has used, is using or obtaining, or may use or obtain a service or money illegally or fraudulently; we reasonably believe that someone else may have rights over money in your account (in this case we can also ask or require you to ask a court what to do, or do anything else we reasonably need to do to protect us); or any other reason set out separately in this agreement applies. 5.5 What happens if we refuse to act on an instruction? Unless the law prevents us, we will try to contact you to tell you we are refusing, or are unable, to act. We will do this as soon as we can and before the time any payment should have reached the bank or building society you are sending it to. If you are using a card to make a payment or withdraw cash, the retailer or organisation that owns the cash machine will tell you the payment has been refused. For certain contactless transactions, the retailer or organisation may not be able to confirm at the point the card is used that the transaction has been refused. If you want to check whether a transaction has been accepted, you can call us (see How to contact us ). Additional information about failed payments. You can contact us to find out (unless the law prevents us telling you) why we have refused to act on your payment instruction and how you can correct any factual errors that led to our refusal. We are not liable if a retailer or another organisation (or its cash machine or other machine) does not accept your card or card number. 5.6 Making direct debits We allow direct debit payments to be collected from your account on the date specified in any direct debit instruction you have given to a business or other organisation in the UK. They will normally tell you at least 10 working days before changing the payment dates or amount of money to be collected from your account, unless you agree otherwise. 5.7 Using your device for payments If you use your card to withdraw cash or to make a payment, we will take the funds from your account after we receive confirmed details of the withdrawal or payment from the relevant payment scheme (such as Visa or MasterCard). This may be on a working or a non-working day. If you use your device for a transaction (e.g. a cash withdrawal or a payment) in a currency other than sterling, we will convert it to sterling on the day it is processed by the payment scheme. The exchange rate we use is set by the payment scheme. We also apply charges to these transactions. You can find our charges in Section P. You can find out the current exchange rate by calling us (see How to contact us ). Additional information about card payments in another currency. If you use your card to withdraw foreign currency from a cash machine in the UK, you will be dealing with the bank operating the machine (rather than us) for the conversion into foreign currency. That bank will set the exchange rate and may also charge you for the conversion. 61

62 We may replace your card with a different type of card available under this agreement following a review of your personal circumstances. We will tell you about the features of the card when we send you the replacement card. If the change would alter the terms of this agreement, we will give you notice as set out in Section H. 5.8 Can you cancel or change a payment? You cannot change or cancel a payment instruction that you have asked us to make immediately (including payments by card) but you can cancel a direct debit, standing order, regular card payment and any other payment you asked us to make on a future date. To do this, you must tell us by the end of the last working day before the payment is due to be made. If you wish to cancel or change a direct debit or regular card payment (or if your account or card details change), you should also tell the business or organisation you re making the payment to, so they can cancel or change it as well. If we are told by a banking industry payment scheme such as the Current Account Switch Service that a person you have asked us to pay has switched their account to another bank, we will update your instruction with the new account details. This will mean your payment reaches the correct account within the agreed timescales. If you ask us to cancel a payment instruction we may charge you our reasonable costs for trying to cancel it, whether or not we succeed. 5.9 Making, stopping and replacing cheque payments When we receive a cheque you have written, we will take the money from your account on the same day. We may not accept a cheque for payment out of your account if it is more than six months old. You are responsible for making sure you have available funds in your account to cover any cheques you have written. You may be able to stop a cheque that has not yet been paid by visiting a branch or calling us with details of the cheque number, amount and date, the payee and similar details for any replacement cheque. We may charge for trying to stop the cheque, whether or not we succeed. If someone asks you to replace a cheque (because, for example, they say it is lost or there is a problem with it), you are responsible for getting the old cheque back (and for destroying it), or for asking us to stop the old cheque, before you write a new one. If you do not do this, there is a risk that both the old and replacement cheques will be paid from your account. You should not ask us to pay a cheque later than when we receive it by writing a future date on it. We will not be liable if we pay the cheque before that future date. 62

63 Section E How long will your payment take? This section tells you how quickly we send payments to the payee s bank. Meaning of words we ve used EEA The European Economic Area, which means the countries in the European Union plus Iceland, Norway and Liechtenstein. 6. Payments within the EEA in EEA currencies UK payments (except card and cheque) Type of payment Immediate payment Future-dated payment or standing order to another UK bank account How long will the payment take to reach the payee s bank after we take it from your account? Normally no more than two hours after we take the payment from your account. It may arrive on the next working day if the account you are sending it to cannot accept Faster Payments. Normally no more than two hours after we take the payment from your account on the day we send it. It may arrive on the next working day if the account you are sending it to cannot accept Faster Payments. Standing Orders and future-dated payments can be made on working days only. 7. Additional information about international payments If you ask us to make a payment in a foreign currency, we will use our standard exchange rate for that payment (this may depend on the amount of the payment) at the time we make it unless we agree a different rate with you when you ask us to make the payment. You can find out the current exchange rates by calling us see How to contact us. If you make a sterling payment, we cannot control the exchange rate applied by the foreign bank. When you ask us to make an international payment, we will tell you about any charges that may apply. We have to send an international payment through the banking system in the foreign country and we may need to appoint an agent in that country to do it for us. If we necessarily incur any costs or other obligations when acting for you in making an international payment, you must reimburse us and take any other steps needed to put us in the position we would have been in had we not acted for you. International payments Payments in euro to another EEA country, Monaco or Switzerland Payments in other EEA currencies / Swiss Francs to another EEA country No later than the next working day. No later than four working days. The payee s bank must pay the funds into the payee s account on the day it receives the payment from us. Payments outside the EEA or in non-eea currencies. You can ask us for details about how long the payment should take to arrive. We cannot control exactly when it will be received by the foreign bank. This will depend on the banking practice of that country. 63

64 Section F How we calculate reward payments, interest and account fees On some accounts, we pay interest or reward payments on amounts we hold for you. We charge interest and daily fees on amounts you borrow, and also have fees and charges for some accounts and some services, including borrowing. 8. Where can you find information about our reward payments, interest rates and account fees? Our Reward payments, interest and account fees leaflet contains our reward payments, interest rates, fees and charges for all accounts and services. You can see a copy of this leaflet at Section P. You can also get the details by contacting us or through our website (see How to contact us ). 9. How do we work out how much interest or reward payments to pay or charge? 9.1 Unless we have told you otherwise, we calculate any interest or fees (or both) that we pay or charge at the end of every monthly billing period, based on the daily balance of your account. If you qualify for a reward payment, you will receive it by the second working day of the following calendar month. 9.2 We pay reward payments or interest by crediting them to your account. We pay any interest on amounts credited to your account as they become part of the account balance. The special or additional conditions will tell you when we pay interest on your account. If interest is due to be paid on a non-working day, we will pay interest up to, and on, the next working day. 9.3 If we pay reward payments or add interest to your account, we may pay these net (taking off income tax at the standard rate) unless we are allowed or required to pay them gross (without taking off tax). If you are eligible, you can register in our branches to receive gross interest. We are not allowed to pay reward payments gross. Tax payers may have to pay additional tax themselves. 9.4 We may take any interest and charges you owe us from the same account or from any other account you have with us. We will tell you personally about overdraft daily fees, charges and interest you have to pay at least 14 days before we take them from your account and will tell you the date this will happen. We charge interest on interest once it has been added to your account balance. 64

65 Section G Overdrafts We offer Planned and Unplanned Overdrafts on most of our current accounts so that you can borrow when you need to. Meaning of words we ve used available funds Planned Overdraft Unplanned Overdraft This is: the amount of any credit balance on your account; plus the unused amount of any Planned Overdraft; less any funds showing in your account that are not yet available for use (like recent cheque deposits) and any payments we have authorised but not yet taken from your account. An overdraft up to a limit we agree in advance. An overdraft we have not agreed in advance. We will regard you as making a request for an Unplanned Overdraft if: you try to take cash or make a payment when you do not have available funds; or your account becomes overdrawn because a payment into the account has been returned unpaid by the paying bank, or because we have added fees or charges. 10. When do you have to repay an overdraft and what does it cost? 10.1 An overdraft is repayable on demand. This means we can ask you to repay it (or part of it), or reduce the limit, at any time. Usually this will be due to a change or expected change in your personal circumstances. We will give you at least 30 days notice unless we need to take action sooner to protect our interests or for regulatory reasons We may charge interest and fees on our overdrafts depending on: the type of current account you have; whether the overdraft is Planned or Unplanned; and whether your balance is within any interest or daily overdraft fee-free amount or buffer. Details of the fees and charges that apply to overdrafts are set out in Section P When you apply, we will give you Planned Overdraft terms. If we do not tell you how long your Planned Overdraft is available, it will continue until ended by you or us. We will review your Planned Overdraft at least once every 12 months If your account goes into Unplanned Overdraft, we will write to tell you we have agreed to this and how much you must pay for using it. We will not write to you if it is repaid the same day or we increase an existing Unplanned Overdraft If you do not have available funds and we do not agree to your request for an Unplanned Overdraft or increased Unplanned Overdraft, you will not be able to make that payment and we will tell you we have declined your request. The charges that apply are set out in Section P. 65

66 Section H How and when we can make changes to this agreement As this agreement could last a long time, we will need to change its terms occasionally. We can foresee some of the reasons why it would be fair for us to do this, and have listed them below, but we may in the future also want to make changes for other reasons. We will tell you about these changes, and how they will affect you, in advance. You can generally close an affected account or end your relationship with us if you do not want to accept any change we tell you about. In fact, with most of our accounts, you are free to terminate the relationship at any time. We cannot change terms that we tell you are fixed, such as interest rates that are fixed for a set period. 11. What can we change? 11.1 We can change the general or additional conditions that apply to a particular account, benefit or service. We may change any of the terms in this booklet, the interest rates, fees and charges that apply to an account, or the terms on which we provide a benefit that forms part of a packaged account We can change the package of benefits included as part of a packaged account (such as travel insurance) and, if a benefit is not provided by us, the provider of the benefit. The new provider may offer the replacement benefit on different terms. We may change the provider of an insurance benefit or change the benefits that are included in a package. 12. Why can we make a change? Meaning of words we ve used reference interest rate regulatory requirement An interest rate that is publicly available and linked to a rate we do not set like the Bank of England base rate. Any law, regulation, code or industry guidance that applies to us including a requirement of a court, ombudsman or similar body or an undertaking given to a regulator We can make a change for a reason set out below. If we do, the change will be a reasonable and proportionate response to a change that is affecting us or that we reasonably think will affect us. Reason A change in regulatory requirements. To do something positive for you. A change in the cost of running our accounts, including changes in our funding costs. Any other change that affects us, if it is fair to pass the impact of the change on to you. For example We may have to update our security terms because new legislation introduces tighter standards. Our payment terms may have to change because new technology enables you to make payments more quickly. Changes to the Bank of England base rate that increase or decrease the interest rates we pay savers may affect how much we charge for our overdraft. We may introduce new measures to combat fraud or make changes to reflect developments in digital banking. 66

67 12.2 We may make changes for any other reason we cannot foresee. We may need to respond to changes in the banking sector caused by increased competition that affect how we provide our services and what we charge for them We can change our standard exchange rates at any time. 13. How and when will we tell you about changes and what are your rights? Meaning of words we ve used personal notice published notice A notice we give you individually, for example by letter, electronically or in statement messages or inserts. A notice we put in our branches, on our website and through Telephone Banking and, sometimes, in national newspapers We explain below how we give notice to change our terms on our accounts (including overdraft changes) Type of change Notice Timing of notice before or after the change Can you close or switch your account without charge? Changes to interest rates or overdrafts that favour you Personal or published No more than 30 days after Yes, unless the additional conditions say you cannot. All other changes Personal At least 2 months before Yes, at any time before the change What are your rights if you want to close or switch an account in response to notice of a change? For a change where we have to give you advance notice, you can tell us you do not want to accept the change using the contact details at the start of this booklet. We will take this as notice that you wish to end the agreement or close or switch your account immediately (which may require you to repay any overdraft on the account). If there is normally a charge for closing or switching your account, it will not apply. If we do not hear from you, we will regard you as accepting the change on the date it comes into force. 67

68 Section I How we manage joint accounts If two or more of you are joint account holders, you can each give us instructions on your own. This section explains how we deal with you and what happens if the arrangement between you comes to an end. 14. What do joint account holders need to know? 14.1 We will make payments, allow withdrawals, give information (including about your account) or do anything else if we are asked to do so by any one of you, unless a regulatory requirement means we must make enquiries or confirm instructions with the other account holder. We can also rely on information given by any one of you about the other(s). Examples of things any joint account holder can do without the knowledge of the other(s) Take all the money in an account. Close an account. End a service. Ask for electronic statements and correspondence (instead of paper). Apply for overdrafts, cards and other services. Replace an account or service with another account or service covered by this agreement. Examples of things we can do for one account holder that count as if we did them for the other(s) Provide any information about your account, but you can ask us to send you separate current account statements if the account holders live at different addresses. Record and act on information that any of you gives us about another of you. Provide pre-contract information to the person who asks us to set up a Planned Overdraft. Send a notice to just one of you You are each, separately, responsible for complying with the terms of this agreement. If any one of you does not comply, we can take action against any or all of you. If there is an overdraft on a joint account, each of you is liable to repay it even if you did not know about it. 15. What happens when the arrangement between joint account holders changes or ends for any reason? 15.1 When this agreement ends (or your account is closed), we may pay or transfer money we hold for you under this agreement (or in the account) to any one of you If you want to change the joint account holders (by taking off or adding another person) or authorise someone else to operate the account, you must all agree to this If we become aware of a dispute between you, we may take steps to prevent any of you giving instructions or using the account individually until the dispute is ended If one of you dies, we may continue to act on the instructions of the remaining account holder(s) but we do not have to do so in all cases. 68

69 Section J Can someone else operate your account? 16. How can someone else operate your account? 16.1 If you want or need someone else to operate your account, you must either sign a form we give you or show us a power of attorney, signed by you, which authorises them to operate your account In certain circumstances, the law may require us to allow someone else to operate your account for example, if you are no longer able to manage your money, or if you go bankrupt or die For security reasons, we may not allow another person access to all of the services we provide to you. If we do allow them to use a service, you can tell them your security details as long as they agree to keep them safe We are not responsible for an act (or failure to act) by someone else allowed to operate your account as long as we did not know or suspect they were acting dishonestly towards you. 69

70 70 Section K Who is responsible for any loss? It is important for you to understand what you and we take responsibility for and when you may be liable under this agreement. Meaning of words we ve used device security details Anything such as a card, electronic wallet, smartphone or another device that you can use on its own or in combination with your security details to access your account or give instructions. Details or security procedures you must follow or use to make an instruction, confirm your identity or access a device (for example a password, security code (or PIN) or biometric data such as a fingerprint). 17. Incorrect payments 17.1 When will we refund incorrect payments? We will immediately refund the amount of a payment and any charges or interest you paid as a result of it, and pay you any interest we would have paid you on that amount, if: you asked us to make the payment to an account at another bank in the EEA and the payment was not made properly or never arrived, unless there was a mistake in any of the details in the payment instruction or we can show that the payment was received by the other person s bank; or the payment was unauthorised (see Unauthorised payments below). Additional information about payment refunds. Except for direct debits, we will not refund the payment if you tell us more than 13 months after it was made that the payment was not made properly or was unauthorised. If a payment goes to the wrong person or is delayed because you gave us the wrong details, we will not be liable but we will try to recover the payment for you. We may charge our reasonable costs for doing so Are there any special rules about refunds for card payments? If you have used your card to make a payment, you can ask us to refund the payment if all the following conditions are satisfied: the payment was made to a retailer in the EEA; you did not specify an exact amount to be paid; the amount taken was more than you could reasonably have expected to pay based on the circumstances, including your previous spending patterns; and you request a refund within eight weeks of the date the payment was made from your account If these conditions are not satisfied, we need not make a refund ourselves but we will tell you if we can help or suggest other steps you could take. Additional information about card payment refunds. We may ask you to provide information that is reasonably necessary to investigate whether you are entitled to the refund. In addition, you may also find it helpful to contact the person you paid using the card. Within 10 working days of receiving your request (or of receiving any further information we have asked for), we will refund the payment or inform you of our reasons for refusing to do so Are there any special rules about refunds for direct debit payments? If you think there has been an incorrect direct debit payment, you should tell us immediately so that we can arrange a full and immediate refund even if the original error was made by the business or organisation that set it up You should tell the business or organisation what you have done and why. If they still think that you need to pay them, you will need to resolve the dispute with them directly. This does not affect your right to a refund as set out above. 18. Unauthorised payments You are not liable for any payments or withdrawals from your account that you do not authorise. If you are not liable for a payment, we will refund or pay the amount of the payment and any fees, charges or interest you paid or lost as a result of the payment. We will not have any further liability. There are two exceptions to this rule: 1. If we can prove you acted fraudulently, you will be liable for all payments from the account that we could not stop. 2. If we can prove you have been grossly negligent with your device or security details, you will be liable for payments from your account but only until you have told us your device or security details have been lost, stolen or could be misused. In some cases, you will not be liable for a payment instruction you did not give yourself. These include where we have failed to tell you how to report that your device or security details have been lost, stolen or could be misused or where the unauthorised payment was made by telephone or internet.

71 19. What happens if we break the terms of this agreement? 19.1 We are responsible if you suffer loss because we have broken this agreement. There are three exceptions to this rule: 1. We are not liable for losses or costs caused by abnormal and unforeseeable circumstances outside our reasonable control, which would have been unavoidable despite all efforts to the contrary. These include delays or failures caused by industrial action (e.g., strikes), problems with another system or network, mechanical breakdown or data-processing failures. 2. We are not liable for losses or costs where a regulatory requirement means we must break this agreement. 3. We are not liable for business losses or costs you suffer (such as loss of business profits or opportunities) as a result of anything we have done, as we make this agreement with you as a personal customer Nothing in this agreement limits our liability for acting fraudulently or very carelessly or otherwise excludes or limits our liability to the extent we are unable to exclude or limit it by law. 71

72 Section L Using money between accounts ( set-off ) Sometimes we can reduce or repay amounts you owe us by using money we hold in other accounts for you. Meaning of words we ve used regulatory requirement Any law, regulation, code or industry guidance that applies to us including a requirement of a court, ombudsman or similar body or an undertaking given to a regulator. 20. When can we use set-off? 20.1 If we are holding money in an account for you when amounts you owe us are overdue for payment, we may use the money in your account to reduce or repay the amount you owe us. We will only do this if we think it is reasonable, taking into account your circumstances (including that you will still have enough money to meet essential living expenses) and any regulatory requirements Amounts you owe us include amounts due under a loan, credit card, mortgage, overdraft or otherwise with us We can use our set-off right if you have accounts that are only in your name as well as joint accounts you hold with another person (X) as shown below: 20.4 Even if there is a court decision against you or you are fined, we can use money you have in your accounts to pay something you owe us (including interest arising after the date of the final decision or fine), unless the court instructs us otherwise, or we are otherwise prevented by law Occasionally we receive legal instructions or notices to hold a customer s money for someone else or to pay it to someone else. If this happens, the money available to the other person will be what is left after we add up what we owe on the affected accounts and subtract what the first person owes us, including any interest arising after the legal instruction or notice, unless we decide otherwise or we are prevented by law. 21. Applying compensation payments to your accounts 21.1 If we decide to pay you money to settle a complaint or to pay you compensation regarding products covered by this agreement, we may put this money towards any amount you owe us for products covered by this agreement (such as an overdraft). We will do this in line with any regulatory requirements that apply to us. Money in account for: You only You only You and X You and X You and X Set-off against money owed by: You You and X You and X X You 72

73 Section M Ending this agreement or an account, benefit or service or suspending a benefit or service 22. Suspending an account, benefit or service 22.1 We may suspend an account, benefit or service if we think you don t want it any more because you have not used it for 12 months, or if you are no longer eligible for it. We will give you two months notice in writing before doing so. 23. Ending this agreement or an account, benefit or service 23.1 This agreement continues until you or we cancel or end it. The table below shows how this agreement (or any account, benefit or service) can be ended. If we end it, we will act in a manner we think is reasonably appropriate for the circumstances and will try to reduce the inconvenience to you. By Reason Notice You Any reason. None (we may ask you to confirm in writing). Us If we reasonably consider that: there is illegal or fraudulent activity on or connected to the account; you are or may be behaving improperly (for example, in a threatening or abusive way); by continuing the agreement we (or another company in the Lloyds Banking Group) may be exposed to action from any government, regulator or other authority or may break a regulatory requirement; or you have seriously or repeatedly broken this agreement in any other way. You have not used an account for 15 years (or other period specified by law) and we have lost touch with you. In this case, we may transfer any money in the account to the reclaim fund (a body set up to deal with unclaimed assets in dormant accounts). We will try to contact you before doing this. Any other reason. None. For further details see Section O. Two months (in writing) When this agreement ends, any account covered by it will close and any benefit or service we provide under it will stop. You must also: (a) repay any money you owe us (including any payments you have made that have not yet been taken out of your account); (b) pay any charges (including overdraft daily fees) and interest up to the date the agreement, account or service ends; (c) return anything that belongs to us or that we have given you, such as any device or unused cheques; and (d) cancel any direct payments (such as direct debits, standing orders and regular card payments) into or out of your account. If someone sends a payment to your closed account, we will take reasonable steps to return the payment to the sender If this agreement (or a service or benefit under it) ends, it will not affect any legal rights or obligations that may already have arisen or any instructions already given When this agreement ends (or your account is closed) we will pay or transfer money we hold for you or owe you under this agreement (or in the account) to you, or to any other person you name in writing. However, we may keep enough money to cover anything you owe us or, if you have broken this agreement, any loss of ours that results In the event of your death, we may need to see a grant of probate, certificate of confirmation or grant of representation before releasing money in your account to your personal representatives After this agreement ends, we will keep our right of set-off and any rights we have under general law. We may continue to hold and use your personal data but only to the extent we need to do so as set out in our privacy statement. This is available at as a leaflet in branch or by asking us. 73

74 74 Section N Other important terms 24. Insurance If insurance is included with your account, we hold any money we receive for you from the insurer regarding the insurance in our role as a bank and treat it like any other funds paid into your account. It is not held on trust for you (or as your agent in Scotland) or in line with the Financial Conduct Authority s client money rules. We hold on the insurer s behalf any insurance premiums we collect. 25. What happens if you do not meet the conditions we set for an account type? 25.1 We may change an account you hold with us to a different account, including one without a benefits package, if: (a) you do not pay (or you use an Unplanned Overdraft to pay) your regular account or benefits package fees twice in a row; (b) you stop being eligible for your existing account or any of the benefits on your account in any other way; (c) you are no longer resident in the United Kingdom; (d) you hold more than one packaged account; or (e) you make a complaint and we agree that the account may not be suitable for you. Before changing your account to a different account, we will give you at least two months notice. We will only change your account to one that we believe is a reasonably suitable alternative. 26. Transferring rights and obligations You may not transfer any obligations or rights, benefits or interests under this agreement or in your accounts (or income from them) or create any security over money in your accounts in favour of someone else unless we say you can in writing. 27. Not enforcing this agreement We may not always strictly enforce our rights under this agreement; for example, we may allow you more time to pay what you owe. If we do this, it will be just a temporary measure and we may enforce our rights strictly again. 28. Tax reporting and withholding for customers subject to the tax regime of certain other countries (including the USA) 28.1 We (or other companies in the Lloyds Banking Group) may be required by legislation or by agreement with tax authorities to report certain information about you and your relationship with us, including information about your accounts: (a) to the tax authorities in the UK, which may then pass that information to the tax authorities in another country where you may be subject to tax; or (b) directly to the tax authorities in other countries (such as the USA) where we reasonably think or are required to presume you are subject to tax If we are required to report information about you or your relationship with us (or both), including information about your accounts, this information includes the account number, the amount of interest paid or credited to the account, the account balance or value, your name, address, country of residence, and social security number or taxpayer identification number In addition, we may need you to give us further information, documents or certifications about your identity, tax residence, nationality and status If we are required to report information about your accounts, you agree that: (a) you will provide additional information and documents we need from you and that confidentiality rights under relevant data protection, bank secrecy or similar laws will not apply to information we report or obtain from you to meet our obligations; (b) if you do not provide us with information or documents we need, we may (i) apply a withholding tax to amounts, including interest, we pay to you; or (ii) close your account; or (iii) transfer your account to an affiliate in another jurisdiction; and (c) we will not be liable to you for any loss you may suffer as a result of our complying with legislation or agreements with tax authorities in accordance with this condition, unless that loss is caused by our gross negligence, wilful default or fraud. 29. How can you complain? If you feel we have not met your expectations in any way, please let us know so that we can tackle the problem as quickly as possible. We have a three-step procedure to resolve your concerns. (a) Step 1 Tell us about the problem Tell us about your complaint and how you think it could be resolved by calling into any branch, calling us on or or textphone on or , or contacting your relationship manager or Business Manager, if you have one. We will try to resolve your complaint by the end of the next business day. If we cannot do this, we will write to you within five working days to tell you what we have done to resolve the problem, or acknowledge your complaint and let you know when to expect our full response. We will also let you know the name and contact details of the person or team dealing with your case. (b) Step 2 Follow-up To follow up your complaint with Customer Services, you can ask the person you raised your complaint with to refer the matter to them or write to Halifax, PO Box 761, Leeds LS1 9JF. (c) Step 3 Contact the Financial Ombudsman Service if you aren t satisfied If we have not issued our final response within eight weeks from the date you first raised your complaint, or if you are dissatisfied with our response, you can ask the Financial Ombudsman Service for an independent review. The Financial Ombudsman Service will only consider your complaint once you have tried to resolve it with us, so please take up your concerns with us first and we will do all we can to help. Financial Ombudsman Service, Exchange Tower, London, E14 9SR. Tel: or or Law applying to this agreement 30.1 Unless you are resident in Scotland when the conditions in this agreement first apply to you, English law will decide any legal questions about it, and about our dealings with you with a view to entering into this agreement. The courts of England and Wales will also be able to deal with any legal questions connected with this agreement If you are resident in Scotland when the conditions in this agreement first apply to you, Scots law will decide any legal questions about it, and about our dealings with you with a view to entering into this agreement. The Scottish courts will also be able to deal with any legal questions connected with this agreement This agreement applies even if any term of it contradicts or overlaps with any law that applies, unless the law says we cannot agree with you to change or exclude the effect of that law.

75 Section O Additional important information This section does not form part of the conditions for your account but provides further important information that you may need. Who we are Our company details Halifax is a division of Bank of Scotland plc. Registered in Scotland No. SC Registered office: The Mound, Edinburgh EH1 1YZ. To find out more about our company, see the Registrar s website, or call the Registrar on Our VAT number is We lend money and offer savings, insurance and other financial services to our customers. Overdrafts from Bank of Scotland plc (Halifax is a division of Bank of Scotland plc) are regulated by the Financial Conduct Authority under the Consumer Credit Act How we are regulated We are authorised by the Prudential Regulation Authority, and regulated by the Financial Conduct Authority and Prudential Regulation Authority under registration number To find out more about us, see the Financial Services Register: or call the FCA on We are regulated by the Office of Communications ( Ofcom ). If you have a complaint, particularly about our text-messaging service, you may also be able to take it to Ofcom at Riverside House, 2a Southwark Bridge Road, London SE1 9HA, telephone , fax or textphone Industry codes and memberships We are a member of the British Bankers Association. Please see to find out more. We subscribe to the Lending Code; you can get a copy of it from We are covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service. We follow advertising codes regulated by the Advertising Standards Authority ( ASA ). If you would like to find out more about the advertising codes or the ASA, or complain to them about any of our advertising, please see call the ASA on (textphone ), them at [email protected], fax them on or write to the Advertising Standards Authority, Mid City Place, 71 High Holborn, London WC1V 6QT. Dormant balances We participate in the unclaimed assets scheme established under the Dormant Bank and Building Society Accounts Act 2008, which enables money in dormant accounts (i.e., accounts that have been inactive for 15 years or more) to be distributed for the benefit of the community while allowing customers to reclaim their money. Under the scheme, we may transfer balances of dormant accounts to Reclaim Fund Ltd (RFL), a not-for-profit reclaim fund authorised and regulated by the Financial Conduct Authority. If we transfer the balance of your account to RFL, you will have the same rights against RFL to reclaim your balance as you would have done against us. However, we remain responsible for managing the relationship with you and for handling all repayment claims on behalf of RFL. Therefore, you should continue to contact us in the usual way if you have any questions or complaints about dormant accounts or balances. Both we and RFL participate in the Financial Services Compensation Scheme (FSCS). Any transfer by us to RFL of your balance will not adversely affect any entitlement you have to compensation from the FSCS. Cancellation We hope you re happy with the account or service you ve chosen. However, if you re not, you have 14 days from opening the account or taking the service to cancel it without charge by writing to us, visiting any branch, or contacting us by telephone or online through Online Banking. We will then help you to move to another account we offer or will return your money to you with any interest you have earned on it. If you have used an Overdraft you will have to repay it before you can cancel. If you have a Planned Overdraft you can also cancel it at any time by writing to us, visiting any branch or contacting us by telephone or online through Online Banking. If you do so, you must repay any overdrawn balance. Other information We will communicate with you in English. Our charges will include delivery costs (if any) and any tax you have to pay through us. You may have to pay other taxes or costs, which you do not pay us or pay through us. The Post Office and Post Office logo are registered trademarks of the Post Office Ltd. You can ask for a copy of this agreement or download it from our website. For more information visit us at or go to any Halifax branch. 75

76 Section P Reward payments, interest and account fees This leaflet explains the current interest rates, reward payments and account fees. Please keep it in a safe place so you can read it when you need to. What can I do to keep overdraft fees as low as possible? Repay any overdraft as soon as you can. Ask us about arranging an overdraft (if your account allows you to have one) as our fees are lower for planned overdrafts than unplanned. Check your available balance on the internet, by phone or through a cash machine to make sure you ve enough money in your account to pay everything due. The money in your account must be available to withdraw for example, you must wait for any cheques you ve paid into your account to be available. Register for mobile banking and text alerts to receive notifications when your balance gets near to or over your overdraft limit. Keep a record of any cheques you write and when they have been paid, so that you know how much money is left in your account. Someone can pay a cheque into their account up to six months after you ve written it. If a direct debit payment is due at a difficult time in the month for you for example, just before you get paid contact the company and ask them if they ll collect it at a more convenient time. If you have fees to pay, remember to include them in your budget. If you have an Ultimate Reward Current Account, Reward Current Account or Current Account and go into overdraft in the course of a day, make sure you repay your overdraft by the end of the day to avoid paying the daily fee for that day. KEEP AN EYE ON YOUR BALANCE AND KEEP YOUR OVERDRAFT FEES AS LOW AS POSSIBLE. Direct debits, standing orders, cheques and debit cards all make life easier. Making sure you ve enough money in your account to cover these payments will help you to keep overdraft fees as low as possible. If you bank online with us, you can transfer money from other accounts up to midnight to avoid daily fees or debit interest for that day. For other amounts you pay into your account for example, cheques or payments made at a cash machine you ll need to allow time for the money to reach your account. For cheques this can take several days. It s easy to check your account balance. You can do it 24 hours a day online, by phone or from a cash machine. Or call into one of our branches during normal working hours. Check your statements and make a list of the dates of your direct debits, standing orders and other regular payments for example, mortgage, loan or rent. 76

77 Reward payments for the Reward Current Account If you qualify, you will receive one reward payment which will be paid into your Reward Current Account by the second working day of the following calendar month. If you do not qualify, you won t receive any reward payment the following calendar month. Please see the table below for details. If you close your Reward Current Account or change it to a different type of current account before qualifying for the reward payment as set out below, you will not receive a reward payment on closure or account change. If in a calendar month you: pay in 750 or more into your Reward Current Account; and have a minimum of two different direct debit instructions paid from your Reward Current Account; and have not had a debit balance (planned or unplanned) on your Reward Current Account by the end of any day during the calendar month, you will receive one reward payment which will be paid into your Reward Current Account by the second working day of the following calendar month. don t pay in at least 750 into your Reward Current Account; or have fewer than two different direct debit instructions paid from your Reward Current Account; or have had a debit balance (planned or unplanned) on your Reward Current Account at the end of any day during the calendar month, you won t receive any reward payment the following calendar month. Amount of reward payment you will receive will be: 5. This payment is net of income tax, which means we pay it after taking off income tax at the rate set by law (currently 20%). If you re a higher-rate taxpayer, you may have to pay extra income tax on the reward payment. (The gross amount is This is the amount before income tax is taken off.) None As well as the qualifying requirements set out in the above table, in order to receive a reward payment, your account must be open/not changed to another type of current account at the time the reward payment is due to be paid into your account. Interest we pay on credit balances If you have a Student Current Account, Cardcash account (account holders aged 16 and 17 only) or Expresscash account, we will pay you interest on the money in your account. Interest paid on credit balances AER % Gross (before tax each year) % Net (after tax each year) % Student Current Account Cardcash account Expresscash account AER stands for annual equivalent rate and shows what the interest rate would be if interest were paid and compounded each year. (In other words, you earn interest on the money you leave in your account.) The gross rate is the rate of interest we pay before we take income tax at the rate set by law. The net rate is the interest rate we pay after tax has been deducted (currently 20%). If you are eligible, you can register your account to receive gross interest. You can do this in branch or by telephone. Or you may be eligible for a lower rate of tax on your savings income based on the thresholds set by the Government. More details about the lower rate and how to reclaim tax deducted are available on the HMRC website or from your tax office. We will pay interest to your account between the last day of the month and the first working day of the month after that. Interest is paid on the full amount in your account. All interest rates are variable. 77

78 Account fees Overdrafts Depending on the type of account you have, we will either charge you debit interest or a daily fee for using an overdraft. To get a planned overdraft, you must pay your salary or other regular amount into your account. The amount we charge you for using an overdraft will depend on whether you use a planned or unplanned overdraft. There s an overdraft buffer on your account, which means if you re in debit by less than the buffer, you won t pay any daily overdraft fees or interest (as applicable). The overdraft buffers are set out below: Account Buffer Impact Ultimate Reward Current Account 50 No daily overdraft fees if you are in debit by 50 or less Reward Current Account 50 No daily overdraft fees if you are in debit by 50 or less Current Account 10 No daily overdraft fees if you are in debit by 10 or less Student Current Account 10 No debit interest or unplanned overdraft monthly fee if you are in debit by 10 or less Overdrafts are subject to status and repayable on demand. Monthly billing periods We calculate the amount you pay in overdraft fees (including any returned item fees) using monthly billing periods. This applies to all accounts and means we divide the year into monthly billing periods that differ from calendar months as they start on the day after the first working day of the month. The last day of a monthly billing period is the first working day of the following month. The table below provides examples of how monthly billing periods work: First day of monthly billing period Last day of monthly billing period 3rd February nd March rd March st April nd April st May 2015 In the above example, February s monthly billing period starts on 3rd February because it s the day after February s first working day. The monthly billing period ends on 2nd March as this is the first working day of the following month. You ll only ever pay one set of overdraft fees per monthly billing period and we ll give you at least 14 days notice before we take any fees or interest out of your account. 78

79 Ultimate Reward Current Account, Reward Current Account and Current Account daily overdraft fees If you have a Reward Current Account, Ultimate Reward Current Account or Current Account, we will calculate any daily fees that apply to your use of an overdraft in each monthly billing period. Account Planned overdrafts Unplanned overdrafts Amount of overdraft Daily fee Amount of overdraft Daily fee Current Account or Reward Current Account Up to and including 1, All balances 5 2,000 to 2, ,000 and above 3 Current Account with Control Up to and including 1, All balances 1 2,000 to 2, ,000 and above 3 Ultimate Reward Current Account Up to and including 300 n/a All balances 5 From to 1, ,000 to 2, ,000 and above 3 REPRESENTATIVE EXAMPLE. If you use a planned overdraft of 1,200, then we ll charge you a daily fee of 1. For Ultimate Reward Current Accounts, you will pay the higher Monthly Account Fee of 15 rather than 10 if you use your overdraft. This means there will be an indirect additional cost of 5 if you use a planned overdraft on this account. If you have a planned or unplanned overdraft, your statement will show the amount of fees we ll take from your account. If you have to pay fees for any unplanned overdraft, we ll also tell you about these by sending you a letter. We ll send you regular reminders if you continue to use an unplanned overdraft. We will charge you a maximum of 100 in unplanned daily overdraft fees in a monthly billing period. For 10 a month you can add Control to your Halifax Current Account. Control helps you take charge of your money by restricting your account from going into your unplanned overdraft. An unplanned overdraft is an overdraft that is not arranged in advance. Control is only available on Halifax Current Account and is not available on Halifax Reward Current Account, Halifax Ultimate Reward Current Account or Halifax Student Current Account. Student Current Account, Cardcash and Easycash debit interest Variable interest charged on overdrawn balances Amount of planned overdraft Planned overdraft rate Unplanned overdraft rate Student Current Account 3,000 or less Interest free (0% EAR) 1.82% a month (24.2% EAR) Over 3, % a month (7.2% EAR) 1.82% a month (24.2% EAR) Cardcash n/a n/a 2.20% a month (29.8% EAR) Easycash n/a n/a n/a 79

80 REPRESENTATIVE EXAMPLE. So, if you use a planned overdraft of 1,200 the interest rate we charge will be 0% EAR variable. For planned Student Current Account overdrafts of more than 3,000 we will charge interest at the planned rate on the whole of the overdraft. EAR is the equivalent annual rate. This is the actual annual interest rate for an overdraft. It doesn t take into account fees and charges. There is no debit interest to pay if you are aged under 18. Fees for Student Current Account, Cardcash and Easycash Type of transaction Description Fee Returned item fee Unplanned overdraft monthly fee A fee we charge where you do not have enough available money to make a payment and we do not agree to give you or extend an unplanned overdraft. In this case we will not make the payment. A fee we charge for every month in which you at any time have an unplanned overdraft. 10 (Charged no more than three times a day on Cardcash and Easycash accounts and no more than once a day on Student Current Accounts) 28 (Student Current Accounts only) We will not charge Returned item fees if you are aged under 18. If we have a valid reason, we can choose not to charge a fee that you would otherwise have to pay. Ultimate Reward Current Account monthly account fee The Ultimate Reward Current Account has a monthly account fee which we take from your account by the second working day of the month ( the fee debit day ). The Ultimate Reward Current Account fee is 15. A lower monthly account fee may apply. Please see the table below for details. Account fees are paid in arrears monthly. Your first monthly account fee will be proportionate to the number of days the account has been open. If you close your account or change it to a different type of current account before qualifying for the lower Ultimate Reward Current Account monthly account fee as set out below, the lower monthly account fee will not apply. The full 15 monthly account fee will apply instead and will be proportionate to the number of days from the last fee debit day to the date of closure or account change. If you... then you... Monthly account fee pay in 750 or more into your Ultimate Reward Current Account each calendar month; and have a minimum of two different direct debit instructions paid from your Ultimate Reward Current Account each calendar month; and have not had a debit balance (planned or unplanned) on your Ultimate Reward Current Account by the end of any day during the calendar month don t pay in 750 or more into your Ultimate Reward Current Account in the calendar month; or have fewer than two different direct debit instructions paid from your Ultimate Reward Current Account in the calendar month; or have had a debit balance (planned or unplanned) by the end of any day during the calendar month will pay a lower monthly account fee the following calendar month will pay the full monthly account fee the following calendar month As well as the qualifying requirements set out in the above table, your Ultimate Reward Current Account must be open/not changed to another type of current account at the time the Ultimate Reward Current Account monthly account fee is due to be taken from your account. 80

81 Fees for special services The section below outlines the fees we can take from all accounts in different circumstances. When you request a special service, you will be told when we will take the fee out of your account. Fees for special services Stopped cheque (except for lost or stolen cheques) 10 Special presentation of cheque 10 Banker s draft 20* Bank reference 10* Extra statement 5 CHAPS (Clearing House Automated Payment System) payment 25 Foreign drafts, foreign currency and traveller s cheques Please ask for details *We do not charge these fees if you are aged under 18. International payments out of your account International payments using Online Banking, in branch or Telephone Banking 9.50 International payments into your account International payments into your account for 100 or less (after we ve converted the money received into your account into sterling) International payments into your account over 100 (after we ve converted the money received into your account into sterling) 2 7 We ll convert the money you ve received into pounds sterling on the day we pay it into your account. Overdrafts for customers in Northern Ireland If you are a customer in Northern Ireland, when switching your current account to a Reward Current Account, Ultimate Reward Current Account or Current Account, you won t pay any daily planned overdraft fees for the first three months after opening the account. This is to comply with the regulatory requirements in Northern Ireland. To qualify, your address must be in Northern Ireland and you must either switch to us using a Northern Ireland branch or switch online or over the phone. If you use an unplanned overdraft, unplanned daily overdraft fees will apply. Overdrafts are subject to status and repayable on demand. Fees for other services, such as for using your card abroad or for special services, will still apply. Using cash machines If you take money from your account using any Halifax or Bank of Scotland cash machine, we won t charge you for the withdrawal. However, if you use a cash machine that isn t a Halifax or Bank of Scotland cash machine, you may be charged by the machine owner. If so, the machine will show you the amount and tell you that it will be taken from your account when you withdraw the cash. 81

82 Buying goods and services in a foreign currency If you use your debit card to withdraw cash or pay for goods and services in a currency other than sterling, the exchange rate we use will be the Visa Payment Scheme Exchange Rate. We will charge a non-sterling transaction fee of 2.75% of the amount of the transaction and a 1.50 non-sterling purchase or non-sterling cash fee for each payment or withdrawal. Alternatively, if you choose to complete your cash withdrawal using the overseas Bureau or cash machine provider s conversion rate to sterling, we will only charge a foreign cash fee of The provider of the foreign currency may make a separate charge for conversion. Bank fees You may have to pay bank fees if: you do not have enough money in your account and have not agreed a planned overdraft with us; or the payment takes you over the limit of your planned overdraft. The table on the next page gives some examples of how you might use your account when you haven t enough money in the account, and our fees if you do so. We developed these examples with the Financial Conduct Authority and leading consumer groups to help you to think about how changing the way you use your account can affect the amount we may charge you. These examples are meant to show how different actions can result in different fees. They are only examples so you shouldn t see them as actions you might take or fees you might have to pay. We may not allow you to use your account in the ways shown in the table. You should avoid going overdrawn wherever possible and you should contact us if you need help to manage your account. We could add other fees and interest to your account if you try to make payments when you do not have enough money. Choose an example below which shows how you might manage your account. If you have recent bank statements, use these to help you choose. Once you have worked out reasons why you might be charged, it could help you to avoid fees in future. 82

83 Scenarios Reasons that you might be charged Student Current Account Cardcash account Reward Current Account Current Account Current Account with Control** ( 10 monthly fee) Ultimate Reward Current Account ( 15 monthly account fee) Easycash 1 We refuse a payment from your account because there is not enough money in your account. 2 A payment from your account takes you into an unplanned overdraft by less than 10. You are overdrawn for one day during the month. 3 A payment from your account takes you into an unplanned overdraft and you make another payment from the account while you are overdrawn. You use an unplanned overdraft for two days in a row during the month. 4 A payment from your account takes you into an unplanned overdraft, and you make nine more payments from the account while you are overdrawn. You use an unplanned overdraft for 10 days in a row during the month. 5 A payment from your account takes you into an unplanned overdraft. You use your overdraft for one day. However, on three more occasions during the month, a payment takes you into an unplanned overdraft. On each of these occasions you use your overdraft for three days. 6 A payment from your account takes you into an unplanned overdraft. You use your overdraft for 21 days in a row during the month and you make 12 more payments from the account while you are overdrawn. 10* 10* Nil Nil Nil Nil 10* Nil Nil Nil Nil Nil Nil Nil 28 Nil Nil 10 Nil 28 Nil Nil 50 Nil 28 Nil Nil 50 Nil 28 Nil Nil 100 Nil * Charged no more than three times a day on a Cardcash and Easycash account and no more than once a day on Student Current Account. ** Control restricts your account from going into an unplanned overdraft. In the unlikely event that you do go into unplanned overdraft, we ll charge 1 per day for using it. If you don t pay in 750 or don t pay two different direct debits or don t remain in credit during the month, you won t receive a 5 reward payment with the Reward Current Account; and, with the Ultimate Reward Current Account, you will pay the full monthly account fee of 15 rather than the lower fee of 10. Also, if you close your Reward Current Account or change it to a different type of current account before the reward is due to be paid, you won t receive the 5 reward payment; if you close your Ultimate Reward Current Account or change it to a different type of current account before the monthly account fee is due to be taken from your account, you will pay the full monthly account fee of 15. If you close your Ultimate Reward Current Account or change it to a different type of current account, the full monthly account fee of 15 will apply (proportionate, as explained in the Ultimate Reward Current Account monthly account fee section of the leaflet). 83

84 OUR CONTACT DETAILS. It s easy to get in touch. If... Your debit card or cheque book is lost or stolen. We ll cancel the debit card or cheque book and send you a replacement. We don t make our usual charge for stopping cheques for this service. You damage your cheque book. You can cancel your existing book and arrange for a replacement. For Cardcash accounts You ve forgotten your PIN. We ll then order you a replacement PIN once we ve confirmed your identity. You ll need to unlock or change this PIN at any Halifax cash machine by selecting PIN services before you can use it. For Easycash accounts and Cardcash accounts You re worried that someone knows your online or telephone banking security details or you need any further help. Then call immediately for online banking for telephone banking You re worried that an automated payment or card transaction on your account hasn t been properly authorised by you, or has been incorrectly executed on your account you must notify us. For Easycash accounts and Cardcash accounts You d like to find out the indicative currency exchange rate before completing a debit card transaction in a foreign currency. For Easycash accounts and Cardcash accounts You ve any general enquires about your account, including additional information about the transactions on your account. For Easycash accounts and Cardcash accounts (+44 (0) from overseas) All telephone lines are open 24 hours a day. Telephone calls may be monitored or recorded. Not all telephone banking services are available 7 days a week, 24 hours a day. Please speak to an adviser for more information. 84

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87 HOW WE CAN HELP. In branch Call into any of our branches Online Visit By phone See page 84 for all the important numbers you may need. Calls may be monitored and recorded. Do you need extra help? If you d like this in Braille, large print, audio or another format please ask in branch. If you have a hearing or speech impairment you can contact us using Text Relay or Textphone on (lines open seven days a week, 9am 5.30pm). If you re Deaf you can also use BSL and the SignVideo service at Halifax is a division of Bank of Scotland plc. Registered in Scotland No. SC Registered Office: The Mound, Edinburgh EH1 1YZ. Bank of Scotland plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number

88 IT S EASY TO GET IN TOUCH. (( Come in e Y e Call: Y Click: 1/ (07/15)