Oakland County Department of Information Technology Project Scope and Approach

Transcription

1 Oakland County Department of Information Technology Project Scope and Approach Project Name: Project ID: D971LT Leadership Group: Land Department: Treasurer s Office Division: Tax Administration Project Sponsor: Jim VanLeuven Date Requested: 3/26/21 PM Customer No Request Type: New Development Enhancement Customer Support Planned System Maintenance or Upgrade IT Team Name: Land Application Services IT Team No: 9 Project Manager/Leader: Marc Groder Account Number: 4464 Account Description: Treasurer - New Development Customer Name: Treasurer s Office Grant Funded? Yes No Mandate? Yes No Mandate Source: Project Goal To re-write the following Access applications into a single front-end web application and database, so that they will be written to meet the County s development standards. Tax Commit Management Tax Service Company Invoicing Print Shop Parcel Compare Business Objective The objective is to have the new application meet development standards, eliminate (4) Microsoft Access applications, and decrease the current support effort, since these applications will be written in a consistent fashion and will reside within the same code base. Major Deliverables Detailed Project Plan Application and/or System Requirements End User and Software Requirements Document Technical Design Document Technical Architecture Diagram Training Plan User Acceptance Test Plan Implementation Plan Form Rev. 8/29/28 Page 1 Project Rev. 7/12/21

2 Oakland County Department of Information Technology Project Scope and Approach Project Name: Project ID: D971LT Training/User Manual(s) Application Code Service Level Agreement Disaster Recovery Toolkit Service Center Knowledge Documents Approach Develop Detailed Project Plan Review current business process and conduct needs assessment with customer, ensuring current manual processes are refined and automated. Document system requirements Determine and document system architecture and diagram Assess User and Software Requirements Conduct Tech Review Order hardware and software if needed Develop Implementation Plan Develop new system Develop User Acceptance Test Plan Test new system Acquire User Acceptance Sign off Conduct Change Control Develop User Documentation, SLA, Disaster Recovery Toolkit, Service Center Knowledge Documents Train users on new system Release new system into production Benefits See Return on Investment (ROI) Analysis Document Impact Number of Users < 1 Divisions Treasurer s Office Leadership Groups Land Form Rev. 8/29/28 Page 2 Project Rev. 7/12/21

3 Oakland County Department of Information Technology Project Scope and Approach Project Name: Project ID: D971LT Risk Business Environment Medium - Project will require some changes to existing business processes. Technical Environment Medium - Previously implemented technologies with modifications to the database and the application user interface. Assumptions Staffing IT Staffing: resources will be available for the hours indicated per the attached project plan. Facilities Technical Funding IT Funding Other Priority TBD Constraints Exclusions Form Rev. 8/29/28 Page 3 Project Rev. 7/12/21

4 Oakland County Department of Information Technology Project Scope and Approach Project Name: Project ID: D971LT PROJECT PHASE AUTHORIZATION Phase(s): All Total Estimated Application Services Hours: 841 Cost: $12,62 Total Estimated Technical Systems Hours: 8 Cost: $4,88 Total Estimated CLEMIS Hours: Cost: Total Estimated Internal Services Hours: Cost: IT Application Services Division Manager Approval: IT Technical Systems Division Manager Approval: IT CLEMIS Division Manager Approval: IT Internal Services Division Manager Approval: IT Management Approval: Approved: Yes No Reason: Project Sponsor Approval: Title: PROJECT SUMMARY Authorized Development (see above) Hours: 921 Cost: $17,482 Preliminary Estimated Development for Future Phases Hours: Cost: Grand Total Estimated Development Hours: 921 Cost: $17,482 Form Rev. 8/29/28 Page 4 Project Rev. 7/12/21

5 Oakland County Department of Information Technology Project Scope and Approach Project Name: Project ID: D971LT Customer Acceptance of Product: PROJECT COMPLETION AUTHORIZATION Title: Project Office Review: Form Rev. 8/29/28 Page 5 Project Rev. 7/12/21

6 Information Technology Strategic Plan Alignment D971LT Provide an Enhanced Application Service Offering Increase application integration through web services Research and develop a Constituent Relationship Management (CRM) strategy Promote mobility and location integration in business applications Utilize ecommerce platform to offset costs and expand product offerings to customers Improve the quality, reliability and availability of all applications Increase the agility and responsiveness of business units by expanding customer analytics Leverage the County's Internet presence and portal as a branded consolidated point of access to all County information and services through a web browser Centralize identity and access management for all applications and content X X X Enhance ability to provide effective and timely customer (County departments and CVTs) service Implement a centralized service center strategy to provide a single point of contact for service delivery Implement the IT Library (ITIL) best practice framework for IT Service Management Define a service and support strategy that clearly identifies the IT service provided Provide a high-quality training program to empower employees through technology Develop a formalized customer communication plan Build IT Staff expertise through professional development Expand capacity through ongoing organizational review and selective outsourcing Implement a Standardized Strategy Deliver services using a shared technology infrastructure wherever possible Establish support cost model and SLA for all offerings outside Implement a Microsoft infrastructure strategy Implement a consolidated security strategy Establish a standard personal computing hardware and software product suite, SLA, and replacement schedule for all County personal computers X Improve service availability through network design and management strategies Establish enhanced capacity planning and recovery management strategies Run Date 6/21/21 Page 1 of 1

7 D971LT Oakland County -- As Of: June 1st 21 Project Summary Description Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Total Benefits/Savings: Tangible Benefits Subtotal: Cost Avoidance Subtotal: 2,44 2,44 2,44 2,44 2,44 2,44 14,64 Costs: Development Services Subtotal: 112, ,362 Subtotal: 1,83 1,83 1,83 1,83 1,83 1,83 1,98 Software Subtotal: Subtotal Training Subtotal: Other Subtotal: Annual Statistics: Annual Total Savings 2,44 2,44 2,44 2,44 2,44 2,44 14,64 Annual Total Costs 114,192 1,83 1,83 1,83 1,83 1,83 123,342 Annual Return on Investment (111,752) (18,72) Annual Costs/Savings Ratio 468.% 75.% 75.% 75.% 75.% 75.% Project Cumulative Statistics: Cumulative Total Savings 2,44 4,88 7,32 9,76 12,2 14,64 14,64 Cumulative Total Costs 114, ,22 117, , , , ,342 Cumulative Return on Investment (111,752) (111,142) (11,532) (19,922) (19,312) (18,72) (18,72) Cumulative Cost/Savings Ratio 468.% % 161.% % 996.% 842.5% 842.5% Year Positive Payback Achieved State or Federal Mandate? Signatures: NO PAYBACK Benefits Reviewed By Project Sponsor Costs (including IT Resources) Reviewed By Information Technology Project Manager ROI+Replace+Legacy+Treasurer+Applications[1].xls/Project Summary Date Printed: 7/11/21 Page 1 REV: February 17, 29

8 D971LT Oakland County -- As Of: June 1st 21 Savings Detail Benefit/Savings Description Project Savings Category Budget Category/Funding Source Unit Desc Units Rate per Unit Total Savings Reduced IT system maintenance by elminating dependency on MS Access version, new application will conform to IT Standards, thereby reducing the maintenance effort. Cost Avoidance ,44 Tax Service Company Invoicing: Application will be rewritten as a webbased application, eliminating need for thick client installation. Intangible Benefit Annual Multiplier ROI+Replace+Legacy+Treasurer+Applications[1].xls/Savings Detail Date Printed: 7/11/21 Page 2 REV: February 17, 29

9 D971LT Oakland County -- As Of: June 1st 21 Savings Detail Benefit/Savings Description Reduced IT system maintenance by elminating dependency on MS Access version, new application will conform to IT Standards, thereby reducing the maintenance effort. Tax Service Company Invoicing: Application will be rewritten as a webbased application, eliminating need for thick client installation. Project Savings Category Cost Avoidance Intangible Benefit Affects Project ROI? Potential Savings Extensions Y1 Y2 Y3 Y4 Y5 Y6 Y1 Y2 Y3 Y4 Y5 Y6 x x x x x x 2,44. 2,44. 2,44. 2,44. 2,44. 2,44. ROI+Replace+Legacy+Treasurer+Applications[1].xls/Savings Detail Date Printed: 7/11/21 Page 3 REV: February 17, 29

10 D971LT Oakland County -- As Of: June 1st 21 Tangible Benefit: Savings Summary Benefit/Savings Description Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Total Tangible Benefits Subtotal: Cost Avoidance: Reduced IT system maintenance by elminating dependency on MS Access version, new application will conform to IT Standards, thereby reducing the maintenance effort. 2,44 2,44 2,44 2,44 2,44 2,44 14,64 Cost Avoidance Subtotal: 2,44 2,44 2,44 2,44 2,44 2,44 14,64 Intangible Benefit: Tax Service Company Invoicing: Application will be rewritten as a web-based application, eliminating need for thick client installation. Savings Total: 2,44 2,44 2,44 2,44 2,44 2,44 14,64 ROI+Replace+Legacy+Treasurer+Applications[1].xls/Savings Summary Date Printed: 7/11/21 Page 4 REV: February 17, 29

11 D971LT Oakland County -- As Of: June 1st 21 Cost Detail Cost Description Project Cost Category Budget Category/Funding Source Unit Desc Units Rate per Unit Total Cost Annual Multiplier Affects Project ROI? Y1 Y2 Y3 Y4 Y5 Y6 IT Hours - New Development Development Svcs ,362 x IT Hours - System Maintenance Development Svcs 122 IT Hours - Customer Support Development Svcs 122 IT Hours - Planned Maintenance Development Svcs 122 User Hours - New Development Development Svcs User Hours - PTNE/OT Development Svcs Contractor Professional Services Development Svcs PC System - Acquisition 814 PC System - Maintenance 2,34 Notebook - Acquisition 1,223 Notebook - Maintenance 2,372 Tablet Notebook - Acquisition 2,12 Tablet Notebook - Maintenance Laserprinter - Acquisition 1,432 Laserprinter - Maintenance 1,14 Image Workstations - Acquisition Image Workstations - Maintenance 3,496 PC Maintenance User Owned 2,34 Printer Maintenance User Owned 1,72 Package Software - Acquisition Software Package Software - Maintenance Software Business Objects Access Software Term Emulation SFTW-Acquisition Software Term Emulation SFTW-Maintenance Software Shared SQL Instance on Consolidated Server x x x x x x SQL SAN Storage - 1GB x x x x x x SQL SAN Storage Tape Backup - 1GB x x x x x x Shared Virtual Server (IIS Application Host) x x x x x x Server Rack Mount 4 Oracle Enterprise Per Processor - Includes Year 1 Maintenance 21,372 ROI+Replace+Legacy+Treasurer+Applications[1].xls/Cost Detail Date Printed: 7/11/21 Page 5 REV: February 17, 29

12 D971LT Oakland County -- As Of: June 1st 21 Cost Detail Cost Description Project Cost Category Budget Category/Funding Source Unit Desc Units Rate per Unit Total Cost Oracle Enterprise Per Processor - Year 2 and Beyond 3,432 MS SQL Server Standard Per Processor - Includes Year 1 Maintenance 4,725 MS SQL Server Standard Per Processor - Year 2 and Beyond 946 MS SQL Server Enterprise Per Processor - Includes Year 1 Maintenance 19,693 MS SQL Server Enterprise Per Processor - Year 2 and Beyond 3,939 Websphere Basic Per Processor Single/Dual Core - Includes Year 1 Maintenance 3,56 Websphere Basic Per Processor Single/Dual Core - Year 2 and Beyond 71 Websphere ND Per Processor Single/Dual Core - Includes Year 1 Maintenance 13,18 Annual Multiplier Affects Project ROI? Y1 Y2 Y3 Y4 Y5 Y6 Websphere ND Per Processor Single/Dual Core - Year 2 and Beyond 2,635 SSL Certificate 845 TBD TBD TBD TBD Internet Access 18 Project Staff Training Training User Training Training ROI+Replace+Legacy+Treasurer+Applications[1].xls/Cost Detail Date Printed: 7/11/21 Page 6 REV: February 17, 29

13 D971LT Oakland County -- As Of: June 1st 21 Cost Detail Cost Description IT Hours - New Development IT Hours - System Maintenance IT Hours - Customer Support IT Hours - Planned Maintenance User Hours - New Development User Hours - PTNE/OT Contractor Professional Services PC System - Acquisition PC System - Maintenance Notebook - Acquisition Notebook - Maintenance Tablet Notebook - Acquisition Tablet Notebook - Maintenance Laserprinter - Acquisition Laserprinter - Maintenance Image Workstations - Acquisition Image Workstations - Maintenance PC Maintenance User Owned Printer Maintenance User Owned Package Software - Acquisition Package Software - Maintenance Business Objects Access Term Emulation SFTW-Acquisition Term Emulation SFTW-Maintenance Shared SQL Instance on Consolidated Server SQL SAN Storage - 1GB SQL SAN Storage Tape Backup - 1GB Shared Virtual Server (IIS Application Host) Server Rack Mount Oracle Enterprise Per Processor - Includes Year 1 Maintenance Project Cost Category Development Svcs Development Svcs Development Svcs Development Svcs Development Svcs Development Svcs Development Svcs Software Software Software Software Software Potential Cost Extensions Y1 Y2 Y3 Y4 Y5 Y6 112, ROI+Replace+Legacy+Treasurer+Applications[1].xls/Cost Detail Date Printed: 7/11/21 Page 7 REV: February 17, 29

14 D971LT Oakland County -- As Of: June 1st 21 Cost Detail Potential Cost Extensions Cost Description Project Cost Category Oracle Enterprise Per Processor - Year 2 and Beyond MS SQL Server Standard Per Processor - Includes Year 1 Maintenance MS SQL Server Standard Per Processor - Year 2 and Beyond MS SQL Server Enterprise Per Processor - Includes Year 1 Maintenance MS SQL Server Enterprise Per Processor - Year 2 and Beyond Websphere Basic Per Processor Single/Dual Core - Includes Year 1 Maintenance Y1 Y2 Y3 Y4 Y5 Y6 Websphere Basic Per Processor Single/Dual Core - Year 2 and Beyond Websphere ND Per Processor Single/Dual Core - Includes Year 1 Maintenance Websphere ND Per Processor Single/Dual Core - Year 2 and Beyond SSL Certificate TBD TBD TBD TBD Internet Access Project Staff Training User Training Training Training ROI+Replace+Legacy+Treasurer+Applications[1].xls/Cost Detail Date Printed: 7/11/21 Page 8 REV: February 17, 29

15 D971LT Oakland County -- As Of: June 1st 21 Cost Summary Cost Description Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Total Development Services: IT Hours - New Development 112, ,362 IT Hours - System Maintenance IT Hours - Customer Support IT Hours - Planned Maintenance User Hours - New Development User Hours - PTNE/OT Contractor Professional Services Development Services Subtotal: 112, ,362 : Shared SQL Instance on Consolidated Server ,5 SQL SAN Storage - 1GB ,34 SQL SAN Storage Tape Backup - 1GB ,64 Shared Virtual Server (IIS Application Host) ,5 Subtotal: 1,83 1,83 1,83 1,83 1,83 1,83 1,98 Software: Software Subtotal: : Subtotal Training: Training Subtotal: Other: Other Subtotal: Costs Total: 114,192 1,83 1,83 1,83 1,83 1,83 123,342 ROI+Replace+Legacy+Treasurer+Applications[1].xls/Cost Summary Date Printed: 7/11/21 Page 9 REV: February 17, 29

16 D971LT Oakland County -- As Of: June 1st 21 Assumptions Date Assumption Description 21-Jun-1 The applications can exist within a single front-end application and a single database. 21-Jun-1 No new servers will be purchased for this project. The project is a candidate for server virtualization and database consolidation. ROI+Replace+Legacy+Treasurer+Applications[1].xls/Assumptions Date Printed: 7/11/21 Page 1 REV: February 17, 29