Preface PART I: UNDERSTANDING GLOBAL SUPPLY CHAINS

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1 Preface Why Global Supply Chain Management? John 7: Mentzer; Theodore I? Stank, and Matthew 6. Myers About Global Supply Chain Management About the Handbook Understanding Global Supply Chains - Managing the Functions Resource Management ~anjging the Relations Making It Happen PART I: UNDERSTANDING GLOBAL SUPPLY CHAINS 2. Global Supply Chain Management Strategy John 7: Mentzer; Theodore P Stank, and Matthew 6. Myers Background Global SCM Strategy Impacts on Strategic Orientation Capabilities and Structural Elements of GSCMS Performance Implications Integration of GSCMS Into Firm Strategy 3. Assessing the Global Environment Matthew 6. Myers, Antonio Borghesi, and Ivan Russo Yesterday's Supply Chains in Today's Global Environment Cross-Cultural Influences and the Global Supply Chain Foreign Currency Volatility Political Economies Two Sets of Rules The New Environment of Hypersecurity

2 4. Value and Customer Service Management Daniel I. Flint and Bn'tta Gammelgaard Value Management Customer Service Customer Service and Value Management 5. Demand Management John T: Mentzer; Mark A. Moon, Dominique Estampe, and Glen Margolis Derived Versus Independent Demand A Model of Supply Chain Demand Management Forecasts Versus Plans Versus Targets Sales and Operations Planning Why Is a Sales Forecast Needed? The Tools of Sales Forecasting Management Sales Forecasting Management Questions Demand Management: An Iterative Process 6. Knowledge Management Donna F: Davis and Didier Chenneveau From Data to Knowledge Building Knowledge Management Competence Challenges to Building Khwledge Management Competence 7. Process Orientation Everth Larsson and Anders Ljungberg Introductory Views on SCM and Processes The Heritage of the Function-Oriented Organization Different Processes A Business Viewed as a System Elements in a Process-Oriented Organization Designing the Process-Oriented Organization Is SCM Possible in Function-Oriented Organizations? Should Processes Be Company-Specific or Standard? How to Make SCM Work Measurement, Analysis, and Development PART II: MANAGING THE FUNCTIONS 8. Marketing and Sales Management Thomas E. DeCarlo and William L. Cron Marketing Strategy Strategic Implementation Decisions Sales Force Program Decisions

3 9. Product Management Margaret Bruce, Lucy Dab and Kenneth B. Kahn The Role of Product Management Global Product Launch Launch Strategy lnfluencers Global Launch Strategy Considerations Company One Company Two 10. Operations Management E. Powell Robinson, Jr., and Funda Sahin What Is Operations Management? Operations Management Decision Problems Evolution of Operations Management Different Perspectives of Operations Management Operations Management in the New Economy Synchronizing the Marketplace and Operations Through Agility Implications and 11. lntegrated Logistics Management Abre Pienaar Logistics in the Context of Supply Chain-Management Business Process Integration The Business Process Framework ~etfods and Techniques Organization and People Systems and Data Designing lntegrated Logistics Business Processes Implementing lntegrated Logistics Management Global Pharmaceuticals 12. lnventory Management Funda Sahin and E. Powell Robinson, Jr. lnventory Basics Independent Versus Dependent Demand lnventory Reasons for lnventory Reasons Against lnventory Types of lnventory lnventory Control Systems Single-Period lnventory Systems Multiperiod lnventory Systems Implications and New Strategies in lnventory Management Postponement Reducing Seasonal and Short-Life-Cycle lnventory Costs With Quick Response (QR)

4 Supply Chain Partnerships and Vendor-Managed Inventory 13. Transportation Management Thomas I. Goldsby, Michael R. Crum, and loel Sutherland Transportation Decision Making Transportation Cost Behavior Collaborative Transportation Management Global Transportation Issues 14. Warehouse Management Thomas W Speh The Role of Warehousing in Global Supply Chains Product Type and Warehousing Operations Why Have a Warehouse? The Location of Warehouses Warehouse Design and Operations The Role of lnformation in Warehouse Management Technology and Warehouse Operations Future Trends for Warehousing - Suggested Readings 15. Supply Management r Lisa M. Ellram and Paul Cousins The Strategic Supply Management Process Trends in Supply Management Concluding Thoughts 16. Personnel Scott Keller The Changing Nature of the Workplace Creating a Customer-Focused Logistics Workforce Fundamental lnformation Exchange Knowledge Development Assistance to Employees Performance Feedback Workplace Affirmation Implementing a Customer-Focused Employee Plan PART Ill: RESOURCE MANAGEMENT 17. The Lean Supply Chain: The Path to Excellence Mandyam M. Srinivasan and James M. Reeve Conventional Supply Chain Management It Is More Than "Just-in-Time'' Lean Supply Chain Basics: Flow and Pull Replenishment Work Flow Characterization: V, A, and T Configurations

5 Fulfillment Characterization: Build-to-Stock, Assemble-to-Order, Build-to-Order, and Engineer-to-Order Applying Lean Principles to a BTS V-Type Process 18. Financial Management Stephen G. Timme Key Drivers of Financial Performance Measuring Financial Performance Making the Financial-SCM Connection: A Top-Down Approach Appendix 19. Risk Management /la Manuj, I. Paul Dittmann, and Barbara Gaudenzi What Is Risk? Types of Risks in Global Supply Chains A Risk Management Process Model Step 1 : Identifying and Profiling Risks Step 2: Risk Assessment and Evaluation Step 3: Managing Risks and Risk Management Strategies Step 4: Supply Chain Risk Management- Strategy Implementation Step 5: Mitigating Supply Chain Risks Interpretation Systems: Knowledge, Strategy, and Performance G. Tomas M. Hult, David I. Ketchen, Jr., 5. Tamer Cavusgil, and Roger I. Calantone Recent Research on Information Management Within Supply Chains The Next Step: Fitting Supply Chain Knowledge and Strategy Identification of Ideal Profiles Implications Appendix PART IV: MANAGING THE RELATIONS 21. Relationship Management Jagdish N. Sheth and Arun Sharma Shift in Organizational Strategy Relationship With Suppliers Examples of Benefiting From Supplier Relationships Establishing and Maintaining Supplier Relationships Organizational Changes to Establish Supplier Relationships

6 Emerging Issues in Relationship Management 22. Logistics Outsourcing Clifford F: Lynch, Theodore P Stank, and Shay Scott Logistics Outsourcing History Why Outsource Logistics Activities? The Challenges of Global Logistics Outsourcing Some Concluding Examples 23. International Sourcing: Redressing the Balance Masaaki Kotabe and Michael J. Mol The International Sourcing Phenomenon Wave After Wave The Performance Rationale On Balance Redressing the Balance Riding the Waves 24. Negotiating Throughout the Supply Chain Lloyd M. Rinehart Relationship Types Resulting From Supplier-Customer Negotiations Following the Negotiation Process in a Global Supply Chain Context.I 25. lnterfunctional Coordination Susan L. Golicic and Kate Vitasek What Is lnterfunctional Coordination? Axes of Effective lnterfunctional Coordination Mechanisms to Drive Coordination Common Goals and Measures Achieving lnterfunctional Coordination lnterfunctional Coordination: A Collaborative Climate for Success 26. Intercorporate Coordination Terry L. Esper The Managerial Behaviors of lnterorganizational Coordination Environmental Characteristics for Effective lnterorganizational Coordination 27. Global Supply Chain Control Daniel C. Bello and Meng Zhu Characteristics of the Controller's Strategy Magnitude and Scope of Control Requirements

7 Implementation Effectiveness From Institutional Arrangements The Moderator Role of Institutional Environmental Differences Conclusion PART V: MAKING IT HAPPEN 28. Supply Chain lnnovation Daniel I. Flint and Everth Larsson lnnovation as Strategy Supply Chain lnnovation lnnovation Processes The Importance of Organizational Culture and Processes Ramifications of Global Supply Chains 29. Global Supply Chain Security Ornar Keith Helferich and Robert Lorin Cook Disaster Classification and Vulnerability Assessment Disaster Management Process Disaster Preparedness: Current Status Recent and Emerging Developments C 30. Diagnosing the Supply Chain James H. Foggin, Paola Signori, and Carol L. Monroe Diagosis Benchmarking Approaches Mapping Approaches Means-Ends Approaches and Cause-and-Effect Diagrams Curing Problems and Eliminating the Pain Points 31. Change Management 1. Paul Dittrnann and John E. Mello What Is Change Management? Developing the Change Management Strategy The Change Management Plan People and Organizational Issues Organizational Readiness for Change: The Change Management Survey Change Management Organizational Roles The Initial Response to an Announced Change Complacency Resistance to Change Resistance to Different Types of Change

8 Change Management Myths and Realities Launching the Change of Key Success Factors: The Change Equation Change Management in a Global Environment Name lndex Subject lndex About the Editors About the Contributors

Contents. Preface XIII

Contents. Preface XIII Contents Preface XIII 1. Why Global Supply Chain Management? 1 John T. Mentzer, Theodore P. Stank, and Matthew B, Myers About Global Supply Chain Management 2 About the Handbook 5 Understanding Global

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