SCHOOL ACCOUNT SPECIALIST BANKING FOR YOUR SCHOOL OR ACADEMY

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1 SCHOOL ACCOUNT SPECIALIST BANKING FOR YOUR SCHOOL OR ACADEMY

2 Contents Why choose Lloyds Bank for your school? Choosing Lloyds Bank 1 Our switching service 2 Ways to bank 4 Education relationship managers 5 School Bank Account 6 Internet banking 8 ParentPay 9 School minibuses and vehicles 11 Supporting our communities 14 Our partnerships 16 Education is all about developing potential, and your school finances are no different. With the help of our education specialists, you can manage your finances effectively and make the most of opportunity. Education specialists Our education relationship managers are trained and accredited by the National Association of School Business Management. They re locally based, with local knowledge, and will work closely with you to provide the financial options suitable for your school s needs. Get more from your bank Our specialist School Bank Account offers free day-to-day banking* for state-funded schools, academies and free schools. It also pays interest on every penny in the account. It s designed to make banking simple and let you concentrate on the more important challenge of developing the country s next generation. We understand education Tailored to fit your school We can provide an adaptable Internet banking solution especially for your school and provide specialist services like school vehicle funding from Lex Autolease and ParentPay to make finance simpler. Switching is simple You can make the move to Lloyds Bank with confidence that the process will be straightforward. Our dedicated transfer unit will help you through the move and there s no need for state-funded school signatories to provide identification. * Free day-to-day banking applies to state-funded schools only and includes cheques, standing orders, cash, UK Sterling Direct Debits, deposits and withdrawals. All we ask is that you operate your account in credit or within agreed limits. 1

3 Switching our school s banking should be simple Our switching service Once you have an open and active current account with us, depending on your eligibility, there are two services available. Current Account Switch Service We take care of everything and guarantee to complete your switch in seven working days, finishing on the day you choose. All your incoming and outgoing payments will be transferred and guaranteed*. We ll arrange for your old bank to close your previous account and transfer any credit balance to your new Lloyds Bank account. Any payments to or from your old account will be automatically redirected or forwarded for a period of 13 months. If anything goes wrong with the switch, as soon as we are told we ll refund any interest or charges you have incurred on your old or new account as a result of a delay caused by us. This does not cover charges or interest resulting from required tasks you or your old bank do not complete. Transfer of Payment Arrangements Service You tell us which parts of the switch you want us to handle. We ll automatically transfer any payments you specify. If you require us to transfer any outstanding credit and/or debit balance from your old account, we will. We ll arrange for your old bank to close your previous account if you ask us to. * SEPA Direct Debits cannot be cancelled or transferred for you. You will need to advise your Creditor that you wish to cancel the mandate or transfer your SEPA Direct Debit to your new account. 57% of all academies have chosen to bank with Lloyds Bank** ** As at June % of all academies bank with Lloyds Bank. 2 33

4 Internet banking Check your account anytime 24/ 7 Lloyds Bank Online for Business allows you to check account balances, transfer money, view statements, pay bills and manage standing orders and UK Sterling Direct Debits*. It s simple, secure and available 24 hours a day, seven days a week**. For more sophisticated needs and greater functionality we offer enhanced online banking. Please see page 8. Telephone banking If you re in a hurry and want to check your account balance, recent transactions, or transfer money between your Lloyds Bank accounts, our automated service is available round the clock. Just register for PhoneBank to use this service. If you d prefer to speak to someone, our advisers are available from 7am 8pm Monday to Friday (apart from Bank Holidays) and 9am 2pm on Saturdays. We need a bank that really understands our school At Lloyds Bank, we know that dealing with school finance is becoming increasingly complex, especially when it comes to obtaining best value. We also appreciate that sometimes you may need guidance in order to make the right decision for your school. That s why we ve created our network of education relationship managers. All our relationship managers are trained and accredited by the National Association of School Business Management. They have a level of understanding of the educational sector that s unique in banking. They spend their time focused on working with schools, and as they re located all over England and Wales, you ll have one close by who understands the local issues affecting your area. Education relationship managers A relationship with real value We ll always give you your relationship manager s landline, mobile number and address. They are locally based, with local knowledge. They offer proactive support. Their unique specialist knowledge is one of the key reasons that the majority of all academies have chosen Lloyds Bank. * SEPA Direct Debits cannot be cancelled or transferred for you. You will need to advise your Creditor that you wish to cancel the mandate or transfer your SEPA Direct Debit to your new account. ** Occasionally we may need to carry out essential maintenance to Online for Business, resulting in some interruption to the service. 4 5

5 Our bank account should work harder for the school School Bank Account Our School Bank Account has been developed specifically for state-funded schools, including academies and those on the journey to becoming one. Whichever route you ve chosen for your school, your banking is in experienced hands. We re the approved banking partner for the National Association of School Business Management, because we understand the challenges you face and the solutions you need. Our service is designed to make it easy for all schools to manage their finances efficiently, and to make the most of their money. What you get from our School Bank Account Free day-to-day banking* to make the most of your resources. No charges for returning cheques recalled by the payer s bank. Interest, paid monthly, on school current accounts. A range of deposit accounts for surplus funds. Internet banking service with options for multi-person authorisation. Cash collection by one of a selection of security companies. The cost depends on your individual school s requirements. A deferred checking service helping to avoid delays at branch counters. Deposit accounts We can help you make the most of your funds by setting up deposits to suit your cashflow. Fixed rate deposits from overnight to three years. Interest paid on your school bank account. No withdrawals can be made during the term of a fixed rate deposit. * Free day-to-day banking applies to state-funded schools only and includes cheques, standing orders, cash, UK Sterling Direct Debits, deposits and withdrawals. All we ask is that you operate your account in credit or within agreed limits. 6 7

6 An online facility built for your needs Making cash handling more efficient Internet banking ParentPay We can design an Internet banking facility especially for your school that not only delivers maximum security, but is also easy to use. You could choose a simple, safe view-only service or a solution designed with multi-person authority. Sophisticated, secure and straightforward Lets you view statements and manage payments online. Create and submit Bacs, CHAPS, Faster Payments and international transactions. Offers high level security through unique authentication cards and readers. Authorisation protocols to suit your needs. Handling cash payments for dinner money, school trips, music lessons and other items can be one of the most time-consuming tasks for any school finance department. ParentPay provides an all-in-one, online payment, income management and communication solution for schools, local authorities and caterers. ParentPay is already helping more than 2,000 schools save time and money, by enabling parents to make payments for a range of school items online. And they re offering Lloyds Bank customers a 35 per cent discount off the first year s Set-up, Training and Annual Service fees. Please speak to your education relationship manager for full details. 35% discount off the first year s Set-up, Training and Annual Service fees. Saves you time ParentPay helps your administration, taking pressure off finance staff. Helps schools reduce parent debt. Provides clear, concise income reporting, letting you redirect resources. Saves you money ParentPay improves financial reconciliation in schools. Reduces errors and ensures an audit trail is available. Increases staff security by reducing or removing cash held in schools. Better for families Reduces the social stigmas linked with free school meals. Helps reduce bullying and anti-social behaviour. Ensures flexibility and convenience for parents. 8 9

7 We need a better way to buy school vehicles I m very pleased with the services provided by Lex Autolease and they ve saved our school more than 40 per month compared to the best of the rest. I strongly recommend them to other schools. Stephen Hancox, Strategic Business Manager, Upton-by-Chester High School. Lex Autolease are able to provide vehicle funding in the form of contract hire. This includes fleet management for cars and commercial vehicles up to 6.5 tonnes. Contract hire complies with school funding regulations as it s a form of operating lease. Fleet management includes contract management of the vehicle, which can cover areas such as maintenance management, Road Fund Licence administration and breakdown assistance provision. Lex Autolease also offer additional services such as daily car and van rental, industry leading online facilities and a work-related road safety solution. The overall offering can be tailored to meet your school s unique needs. Lex Autolease Lex Autolease can provide a brand new vehicle, help dispose of any current vehicles and, subject to age and condition, can even purchase your existing vehicles and lease back thus supplying your school with a cash injection. Lex Autolease can also provide cars for teachers, with the same benefits as schools get for minibuses. Taking advantage of this offer will give you the peace of mind that your team are travelling in well-maintained, roadworthy vehicles. This offer includes any make and model of vehicle available in the UK fleet market

8 Lex Autolease is an award winning education sector fleet specialist, who can bring you a simple, cost-effective way to fund and manage your school s vehicles. Specialist vehicle management Provide vehicles that are tailored to your needs and meet current safety requirements. Breakdown and recovery service is included. This ensures all passengers are transported to onward destinations in the event of any breakdowns. Vehicle maintenance can be included in the monthly cost to cover routine maintenance, tyres, exhausts and batteries. Saves money on your school budget VAT can be claimed back on the vehicle s funding, subject to certain restrictions. Fixed monthly hire payments let you manage your costs effectively. With access to better school vehicles with Lex Autolease your students could enjoy a wider range of activities. 12

9 We d like to find a bank that shares our values A bank at the heart of our community 85 m At Lloyds Banking Group, we re serious about our commitment to the communities we serve. We believe one of the best ways we can help Britain prosper is through a positive community contribution. Our scale and reach through our brands and branches means we can help communities across the UK. The aim of our community strategy is to help the UK s most disadvantaged communities prosper as a result of our financial and colleagues commitment. During 2012 we continued to develop our community strategy around the themes of Education, Employability and Enterprise. In 2012 the Group invested 85 million in a range of flagship programmes and initiatives. Despite the challenging economic environment the Group committed to keep our investment at this level for the period of its strategic plan. The Lloyds Banking Group includes Lloyds Bank plc and a number of other companies including Lloyds Bank, Halifax and Bank of Scotland and their associated companies. Community volunteering Our Day to Make a Difference volunteering programme enables colleagues to spend one day a year volunteering for a charity or community project of their choice. Over 32,000 of our colleagues registered to use their day to volunteer in This compares with 7,300 colleagues in 2010 and 16,000 colleagues in We are a major sponsor of the Business Connectors programme in partnership with Business in the Community, a Prince of Wales Charity. In 2012 we made a commitment to second up to 20 senior managers per year to become Business Connectors, working in their local communities to help broker relationships between charities, community groups and local business, with the goal of helping to build thriving communities across the UK. invested in community programmes and initiatives in 2012 Funding grass roots charities Much of our charitable giving is through the Lloyds Bank and Bank of Scotland Foundations. During 2012 the Group donated more than 29 million to the Foundations enabling them to make grants to local, regional and national charities across the UK. In 2011 we launched the Lloyds Scholars programme helping young people from below average income families to study at leading universities. Lloyds Scholars was named Corporate Responsibility Project of the year at the 2012 Charity Times Awards. We work with the School Governors One-Stop Shop to find volunteer governors from amongst our staff. The Money for Life Challenge is a national competition that provides 500 grants to empower teams of year olds to develop innovative money management projects that impact their communities. We awarded 110 grants in Money for Life was awarded a Big Tick and was highly commended in Business in the Community s Awards for Excellence

10 Working together to support schools and academies Our partnerships Our service promise. If you experience a problem, we will always try to resolve it as quickly as possible. Please bring it to the attention of any member of staff. Our complaints procedures are published at lloydsbank.com/business/contactus We re the approved banking partner of the National Association of School Business Management (NASBM). We train and accredit our education relationship managers with NASBM s Certificate of School Commercial Services. We support a School Governor One-Stop Shop (SGOSS) through our volunteering programme encouraging our staff to become school governer. We work with ParentPay to help you with the administration of cash payments to your school

11 Make the move for your school Go to lloydsbank.com/schoolbanking Call us on Lines are open 7am 8pm Monday to Friday and 9am 2pm Saturdays. Please contact us if you d like this information in an alternative format such as Braille, large print or audio. If you have a hearing or speech impairment you can use Text Relay (previously Typetalk) or if you would prefer to use a Textphone, please feel free to call us on (lines open 7am 8pm Monday to Friday and 9am 2pm Saturdays). Important information Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service. Lloyds Bank plc. Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No Telephone: Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Licensed under the Consumer Credit Act 1974 under licence number We subscribe to the Lending Code; copies of the Code can be obtained from Lloyds Bank plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service. (Please note that due to the schemes eligibility criteria not all Lloyds Bank Commercial Banking customers will be covered by these schemes.) Lex Autolease is a trading name of Lex Autolease Limited. Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No PhoneBank is a registered trademark of Lloyds Bank plc. ParentPay is a registered trademark of ParentPay Limited. Registered Office: Flat 11, Kingsley Lodge, 13 New Cavendish Street, London W1G 9UG. Company No M58285 (09/13)

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