EMC INFORMATION INFRASTRUCTURE SOLUTIONS FOR THE PUBLIC SECTOR. Delivering constituent value through government innovation

Transcription

1 EMC INFORMATION INFRASTRUCTURE SOLUTIONS FOR THE PUBLIC SECTOR Delivering constituent value through government innovation

2 PUBLIC SECTOR CHALLENGES ARE COMPLEX Public sector organizations are in the business of developing and delivering public services, and at almost every level, the modernization of government processes and systems have become a driving force to improve citizen communications and overall service levels. To meet the responsibilities to their constituents, governments must focus on improving service delivery, streamlining processes, resolving data security issues, preparing for disruptions, and ensuring public safety all while dealing with exploding volumes of content, adapting to new business models, and reducing costs. Governments around the globe are moving to create organizations that are more open, collaborative, and accountable. This new way of delivering citizen services can lead to increased efficiencies, but it also calls for increased security and management technologies. EMC is leading the way in delivering these technology solutions to our Public Sector customers with best-of-breed products and advanced partner relationships. Many nations across the globe have launched aggressive stimulus programs aimed at moving their economies forward. A significant portion of that investment funding is targeted for IT initiatives, the intent being to leverage technology to transform government and advance overall efficiencies and effectiveness of government and public sector IT. 2

3 IMPERATIVE 1 IMPROVING THE DELIVERY OF CITIZEN SERVICES Meet constituent demands for better, more accessible, and more secure government services, while improving transparency and accountability between governments and citizens. IMPERATIVE 2 A MORE EFFICIENT GOVERNMENT Achieve operational excellence despite reduced capital and operational budgets by leveraging consolidation, shared services, and cross-agency exchanges of information. IMPERATIVE 3 PROTECTING CITIZEN INFORMATION Guard against information loss, secure against unauthorized access, and comply with legal and government mandates. IMPERATIVE 4 ENSURING GOVERNMENT PREPAREDNESS Make sure that government agencies and departments are prepared for the unexpected, and can recover in the event of a disruption or disaster. IMPERATIVE 5 PROVIDING FOR PUBLIC SAFETY Make public safety a priority across every segment of government, and reduce crime through more effective use of IT and personnel resources. 3

4 Despite the renewed spirit of government IT, many realities still exist which limit government control over the trends that impact them most: Serious economic conditions Global financial turmoil is putting increased demands on governments and it is likely to result in eroding tax bases and a re-alignment of budget priorities. Threats to citizen safety and security The nature of both man-made and natural threats is changing, and has exposed weaknesses in the general levels of government preparedness. Changing constituent expectations Citizens are expecting government to be more transparent and more accountable, and some older infrastructures and processes are no longer acceptable. Accelerating globalization Countries and societies are becoming more economically interdependent across social, political, and cultural boundaries. Addressing the challenges ahead will require a shift from the traditional government approach of slow, measured action to more rapid adaptation in the face of change. The solution lies in leveraging and deploying technology wisely to meet the most significant imperatives facing public sector organizations today. Effective and cost-efficient IT solutions are needed to enable your public sector organization to deliver more value to your constituents through government innovation and new technology adoption. We call this the evolution toward connected government. The right information technology from EMC the leader in information infrastructure solutions can help you meet these imperatives. 4

5 IMPERATIVE 1 IMPROVING THE DELIVERY OF CITIZEN SERVICES EMC OFFERINGS Case Management Constituent Communications Digital Office Consulting Services Intelligent Capture Citizens continue to demand greater government responsiveness and better access to agencies and departments. New administrations across the globe are stressing the importance of open, transparent government to increase collaboration as well as trust. To reach these new levels of transparency, governments and public sector agencies are struggling to provide timely, appropriate, and protected access to information. Citizens today would rather go online than stand in line, so the public sector is rapidly turning to web-enabled/government 2.0 services. This includes a range of initiatives, such as providing more services online and enabling more crossdepartmental collaboration as a means to respond more quickly to citizen requests. EMC s solutions enable you to improve the delivery of citizen services by focusing on content management, dealing with unstructured data, and digitizing information so it can be shared across agencies. These solutions enable public sector organizations to achieve a model of connected government, which ultimately lowers cost through improved operations and productivity. In crucial areas such as case management, we can help you improve processes and worker productivity by moving from older, manual case management processes to an automated system using digital file formats, workflows, and virtual case file design. With more efficient processes, you can accelerate case resolution, reduce costs and waste, and make better decisions faster. Improving constituent communications is another key to delivering better services. EMC can help you automate the creation, distribution, and management of citizen communications. By implementing digital and web-based processes, you can provide relevant and valuable information to your constituents with minimal worker intervention. Our case management system has improved our efficiency so many times over, saving us both time and money. It has so many invaluable functions, we virtually run our court on it. VIRGINIA SMITH, INFORMATION SYSTEMS OKLAHOMA DEPARTMENT OF HUMAN SERVICES OFFICE OF ADMINISTRATIVE HEARINGS 5

6 IMPERATIVE 2 A MORE EFFICIENT GOVERNMENT EMC OFFERINGS Storage and Server Consolidation Network Management Applications Content Capture and Digitization Virtualization Data Center Automation Business Consulting/Infrastructure Consulting Public sector organizations are not immune to the economic hardships that are facing companies in every industry today. Therefore, it is imperative that government agencies take advantage of technologies to help them reduce costs, streamline their operations, and achieve greater efficiencies. Consolidation is a high priority whether that means consolidating storage, services, data centers, or even functions and processes. Other key focal points include optimizing the infrastructure through virtualization, leveraging service-oriented architecture (SOA), or becoming more innovative in developing strong private and public partnerships. EMC can help you maximize efficiency across your IT infrastructure. We offer solutions that enable data center consolidation; simplify and automate processes such as backup and recovery, data deduplication, and resource management; virtualize servers and storage; and automate intelligent document capture. Many organizations want to create low-cost, accessible archives that enable them to comply with laws, rules, and regulations that mandate retention of government records. Our solutions help you do that. In today s economic climate, finding ways to become more efficient is critical to your business and IT operations. A government that continually drives efficiency can deliver better services to its citizens with fewer tax dollars. EMC has become a partner to many public sector organizations and has helped them improve their bottom line. We have total confidence in EMC Centera to store our information effectively, securely, and in a cost-effective manner. Its ability to automatically manage, retrieve, and retain our information means we can adapt our infrastructure to the needs of our business services and ultimately deliver even greater value to NHS. MARTIN MORRISON, HEAD OF INFORMATION TECHNOLOGY NHS, NATIONAL SERVICES OF SCOTLAND 6

7 IMPERATIVE 3 PROTECTING CITIZEN INFORMATION EMC OFFERINGS Access Control Authentication Data Loss Prevention Secure Virtualization and Cloud Enterprise Records Management EMC Consulting Protecting customer information has become a key concern for commercial industries around the globe, and public sector organizations are equally concerned about protecting the personal information of their citizens. Many government organizations around the world have developed specific mandates to ensure that citizens are protected whenever personal and/or financial information is shared. With the proliferation of web-based services, the public sector must focus now more than ever on protecting citizen information. As information is increasingly shared across various agencies or departments, and as hackers continue to target government and citizen data, the need for effective data protection and security has become a major priority. Public sector organizations are faced with a number of threats: corruption, security policy violations, leaks, unauthorized access, data loss, and more. EMC solutions deliver significant benefit for deploying an information-centric data protection strategy to address these challenges. RSA, the Security Division of EMC, recently acquired Archer technologies, further enhancing our offerings at all levels of data security. This protection persists no matter where data is located laptops, desktops, intranets, data centers, applications and databases, servers, storage, or even in the cloud. Our solutions enable you to protect your applications, servers, and storage, via encryptions suites, key management, and event management. They also address legal and regulatory requirements for document retention compliance. The RSA envision platform has accelerated us to full GCSX CoCo compliance status in a matter of days. But that s not all. It has also provided us with a greater understanding of our network performance, helping us to reduce the time it takes to troubleshoot in some instances from a couple of hours to just five minutes. JOE WHITELEY, ICT INFRASTRUCTURE SPECIALIST SALFORD CITY COUNCIL, ENGLAND 7

8 IMPERATIVE 4 ENSURING GOVERNMENT PREPAREDNESS EMC OFFERINGS Business Continuity and Disaster Recovery Solutions Next-Generation Backup Data Deduplication Virtualization Business Consulting/Infrastructure Consulting Physical Security Solution Over the last decade, the public sector has experienced some of the worst natural and man-made disasters of our time. Experiences such as Hurricane Katrina, the London railway bombing, and the volcano eruption in Iceland all caused massive disruptions to business operations but governments had to continue to function in their day-to-day tasks and lead their local and national recovery efforts. Situations like these show how important it is to have an emergency preparedness plan in place. Preparedness can also mean being prepared to stop hackers, or having the ability to track and detect fraud. Government and public sector organizations must recover their operations quickly and prevent any delay or disruption to citizen services. Ensuring government preparedness is a key imperative, and it has risen in importance for governments across the world. EMC has helped our public sector customers with both aspects of government preparedness: mitigating the risk and creating contingency plans for an emergency situation. Our business continuity and disaster recovery solutions ensure that your applications and data are available during planned and unplanned outages, and that you can meet recovery-point and recoverytime objectives in the event of a data loss. Our backup and recovery solutions include technologies from Avamar and Data Domain, giving EMC the strongest backup and recovery portfolio in the market today. This enables you to strengthen data protection, streamline backup and recovery, and meet a wide range of service levels even for the large data volumes which are so common in the public sector. These EMC solutions will help you survive a disaster and continue government operations. We were expanding at such a rapid pace, and we knew we would not be able to keep up if we continued with our existing IT environment. EMC and VMware solutions have enabled us to more easily and cost-effectively address our IT challenges while ensuring high availability of our critical data. BARBARA MCCANN, VICE PRESIDENT, INFORMATION TECHNOLOGY WESTAR AEROSPACE & DEFENSE GROUP SYSTEMS 8

9 IMPERATIVE 5 PROVIDING FOR PUBLIC SAFETY EMC OFFERINGS Physical Security Solutions Collaborative Case Management RSA Security EMC Consulting All governments have a critical responsibility to protect people, facilities, and resources from a natural disaster or man-made attack. To ensure citizens are kept safe from accidental or intentional harm, public sector organizations must remain attentive to key public safety initiatives including physical security, criminal and justice systems, and law enforcement. Providing for citizen safety is a multi-tiered approach which encompasses physical and data security, as well criminal justice and judicial integrity. EMC s physical security solutions enable you to manage, archive, protect, authenticate, and scale your security systems and video surveillance information more effectively, improving your ability to detect, deter, and analyze security events in real time. Our RSA technology solutions protect citizens from identity theft and other attacks on their personal information, and our case management solutions can help you capture, process, and manage your key information for criminal, legal, and judicial prosecution and processing. With our growth, we have started to attract larger and high-dollar-value events. Implementing a state-of-the-art video surveillance system was a natural next step, and helps us fully address the expectations and security requirements of our customers. ALICIA MONTGOMERY DUNLAP, INFORMATION SYSTEMS MANAGER KENTUCKY EXPOSITION CENTER 9

10 THE VALUE OF PARTNERS AND EMC S INDUSTRY EXPERTISE EMC s global partner universe includes leading systems integrators, outsourcers, and service providers with specialized expertise in the public sector. Our partners deliver a full range of information infrastructure services that complement our offerings. They also work with EMC to define, test, integrate, deliver, and jointly support offerings and best practices within an open and flexible environment to make system implementations and upgrades faster. As part of our EMC Proven Solutions program, we have engineering labs dedicated to building solutions that address key priorities for our public sector customers that are tested, proven, and ready to be deployed. This means that our customers speed their deployment and adoption of advanced information technologies to improve government operations and citizen services, while lowering the cost and risk associated with implementing end-to-end projects. This is a key differentiator of EMC s Solutions for the Public Sector. EMC CONSULTING EMC Consulting, part of the EMC Global Services organization, provides a rich portfolio of professional service offerings to help public sector organizations leverage information technology to overcome their challenges. The end result is improved citizen satisfaction and higher value derived from your information infrastructure investments. EMC Consulting is a worldwide organization with over 2,700 consultants who combine objectivity with deep industry, business, and technology skills and expertise to solve today s toughest challenges. These services are delivered through highly customized consultative engagements that extend your own organization s skills, focus, and execution capabilities. WHERE YOUR IMPERATIVES MEET OUR SOLUTIONS Our value is in offering solutions that map to the top imperatives of government customers, which includes federal and national governments (both civilian and defense agencies), state and local governments, provinces, counties, and cities around the world. EMC Solutions for the Public Sector can help you ensure that information is managed efficiently, effectively, and securely. EMC s understanding of the Public Sector and Government priorities enables us to work with you as a strategic partner delivering value, and helping you achieve your critical objectives. No one else takes such a broad approach to address all of these imperatives only EMC. 10

11 CONTACT US Let us explain how we can help you leverage your information assets, improve your interface with constituencies, increase operational efficiency, reduce costs, ensure data security and regulatory compliance, and strengthen functional capabilities. To learn more, contact your local EMC representative or authorized value-added reseller, call us at , or visit our website at EMC 2, EMC, Avamar, Centera, Data Domain, RSA, the EMC logo, the RSA logo, and where information lives are registered trademarks or trademarks of EMC Corporation in the United States and other countries. VMware is a registered trademark of VMware, Inc. in the United States and/or other jurisdictions. All other trademarks used herein are the property of their respective owners. Copyright 2010 EMC Corporation. All rights reserved. Published in the USA. 11/10 Brochure H EMC Corporation Hopkinton, Massachusetts In North America