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1 TECHNOD is an experienced technical documentation services company that provides solutions to the documentation requirements of players in the Information Technology, Telecommunications, Electronics, Machine Tool/Automation and Automotive industries. Operating in the area of technical documentation services since its establishment in 1987, under joint American/Italian management TECHNOD has a European operations and marketing office in Turin, Italy, and a translations marketing and project management office in Philadelphia, PA (USA). With its sister company TECHNOD do BRASIL, TECHNOD also has a market presence in Brazil. Our company s core business is to produce technical publications at all levels, having wide-ranging technical writing, translation, pagination, SW localization and graphic design expertise. To keep up with the ever changing market trends, the last few years saw TECHNOD also giving particular attention and dedication to the development, translation and management of web sites of different commercial categories. It has also established partnerships with local printing and logistics businesses to provide a turn-key solution to documentation and business communication requirements....the complete solution. 1

2 Our in-house and freelance technical writers and translators include skilled electronic and mechanical engineers who have gained a wealth of experience working for leading hardware, manufacturing and software development companies. They have hands-on experience with the latest products on the market. We employ desktop publishers and draftsmen with proven experience in their related fields and that, along with the translators, have the flexibility of adapting to the client s specific company standards by using the most renown and up-to-date word processing, desktop publishing and design tools and packages available. TECHNOD s web site development division, TCDweb Services, employs in-house experienced programmers, artists and Web developers who work together to best interpret the communication requirements of its clients. The final product supplied by TECHNOD is guaranteed both technically and editorially. Our references, which can be presented in detail, include worldwide leaders in their respective sectors thus confirming our quality and reliability. TECHNOD, a global technical documentation services company that is dedicated to providing a complete cost-effective solution to your documentation requirements, within turnaround times in compliance with your needs and with no compromise whatsoever on quality....the complete solution. 2

3 Well written, accurately translated and professionally paginated documentation allows you to enjoy a number of competitive advantages. End-users demand usability from the products that they purchase, anywhere in the world. Your field engineers need to quickly and professionally troubleshoot any product malfunction, anywhere in the world. Good documentation from all view points increases the productivity of both the enduser and field engineer, with a consequent increase in the reputation of the product and its manufacturer or OEM reseller. Documentation investments lead to shorter training periods, quicker access to information, quicker and more reliable product and installation and setup, quicker problem diagnosis and fault correction. The technical documentation activities offered by TECHNOD can be grouped into the business segments indicated on the following pages....technical documentation. 1

4 Technical Writing: Working from technical specifications, prototypes and in direct contact with the R&D teams of our clients, our writers produce a wide range of hard-copy and on-line technical publications, that include Circuit Descriptions, Spare Parts Catalogues, Service Manuals, Site Preparation Guides, Installation Guides, Repair and Maintenance Manuals, User s Guides, error messages. In addition, they can prepare the texts for the on-line Help of software applications. Our writers also assist Italian manufacturers or multinational companies with Italian subsidiaries who need to adapt their existing documentation to reflect the customization undergone by their product to comply with national standards or requirements for commercialization within the Italian or European market. Desktop Publishing: Creating a page layout that best interprets the message of quality and style your company wishes to portray is what the desktop publishing service offered by TECHNOD is all about. Texts written or translated by our people, or provided to us directly by our clients, are electronically paginated using the most up-to-date high-end word processing or desktop publishing packages. Given the wide range of publishing tools available on the market...technical documentation. 2

5 today, it is our policy to undertake any feasible effort to ensure full compatibility with your hardware and software. A well electronically paginated document embodying the right font, character spacing, page format and choice of attributes give a number of advantages both to readers and writers. Using the correct font and character spacing undoubtedly render the text easier to read, while avoiding to cram the page with text is useful to the writer for any minor future updates. Graphic Design: The elegance and functionality of any technical or commercial document are always enhanced by the quantity and quality of incorporated graphical images. Illustrations are often the key items in clarifying the different topics discussed in technical publications, or to render certain functions or operations self-explanatory. Intended also as a schematic approach to unavoidably lengthy descriptions, graphical illustrations with the appropriate indications are often used for quick reference where there is no time or space for words. We employ qualified draftsmen to produce quality 2D or 3D technical drawings from scratch or from photos. Working jointly with the technical writer or in direct contact with our client, drawings are produced by using the latest stateof-the-art drawing packages....technical documentation. 3

6 3D Animation: Using the mathematics of perspective drawings obtained from the 3D files provided by R&D, or by drawing directly from scratch, TECHNOD can also provide 3D animations in PDF format of selected operating procedures or of an entire publication. The resulting interactive document allows the user or field engineer to follow step-by-step procedures in a very simple and practical way. Translation: We provide a complete technical documentation translation service. Having the translator work in close contact with a technical writer, for example, guarantees the technical quality of the translated document and shortens overall turnaround times. Please see the Translation card for more information on this service. The outsourcing of your technical or commercial documentation, totally or only partly, to an experienced documentation services company such as ours proves to be an extremely cost-effective solution....technical documentation. 4

7 Business Communication at TECHNOD means the development of integrated communications projects, marketing and advertising, to promote your product or service. Our company designs and creates advertising campaigns tailored to your needs. Our developers and designers thoughtfully chart the channels of communication to optimize your investment and to help you to capitalize the fullest from each individual advertising initiative. By analyzing the marketing strategies most suited to your business, TECHNOD is the solution that can help you expand your company. With the right competence, a professional staff is dedicated to help you to upscale your business in your reference market....business communication. 1

8 The advertising services offered by TECHNOD are distinguished for their creativity in creating publicity campaigns that address any business sector. The following services are offered: Branding Corporate identity management Slogans and headlines Copywriting Direct marketing Advertising creativity Outdoor advertising Hard copy advertising Market positioning...business communication. 2

9 A very important requirement for success in today s business world is the ability to communicate in different languages, to break the language barrier. Companies with international concerns are often faced with the need to satisfy requests for nationalized documentation. To compete successfully in the global market, companies must be in a position to respond quickly to the need for nationalized versions of documentation without compromising on quality. TECHNOD can satisfy your translation requirements as follows: We employ only experienced technical translators, who translate into their native language. Our in-house or freelance translators have a wealth of experience in their respective electronics or mechanical fields. We translate from and into all the major European and extra-european languages. Our services include the translation of User documentation, first and second level service documentation, industry-specific installation and operation guides, on-line help and documentation, error messages, Graphical User Interfaces and web sites. All translations undergo a final quality control process by which texts are carefully cross-checked for errors. Another step made towards the highest level of quality to guarantee an impressive and successful image of your company. Our prices and turnaround times are extremely competitive, given our slim and modular organization with low overhead costs....translation. 1

10 By constantly investing in new technologies, we can work with most of the renown state-of-the-art writing and publishing applications available on the market, thus guaranteeing full compatibility with your hardware and software. In addition, TECHNOD provides also SW localization, the process which involves tailoring a software to the linguistic and convention specifications of the destination markets. This means not only translating the Graphical User Interface or on-line Help files, but also adapting these to the different international cultural standards. The SW localization activities that we offer are the result of a joint venture with an experienced software localization and translation company based in central Spain. Having worked together on a number of localization projects, the two companies have developed the synergies needed to satisfy the demanding requirements of a localization project. We provide a complete technical documentation translation service. Having the translator work in close contact with a technical writer, for example, guarantees the technical quality of the translated document and shortens overall turnaround times....translation. 2

11 As known to all, the web offers a valuable opportunity of growth for our businesses. The services offered on the web are visible 24/7 to a great number of potential clients worldwide. The TCDweb Services division of TECHNOD can help you discover the many ways in which you can increase your business turnover through the web. TCDweb Services can design, for example, e-commerce sections to add to your existing web site so that your products or services can be purchased anywhere in the world. We can design and develop a professional and attractive web site, or an functionally advanced portal with enriched contents allowing you to confirm your corporate identity and dialog instantaneously with your clients by offering information, services and online help. Together we can explore the best strategies to improve your business development through accurate web marketing and web advertising, thus involving an always greater number of users in your product or service offering. Through targeted online publicity campaigns and web services such as web indexing and search engine positioning, we will help your online business experience exponential growth....web and multimedia services. 1

12 Our Multimedia offer consists of 3D multimedia design and graphics services. Your technical and commercial communication can be translated into effective and technologically advanced compilations distributed on professionally developed interactive CD-Rom and DVDs. The multimedia developments of our in-house personnel are the ideal tools for product launch campaigns, didactics videos, company presentations or for the simple distribution of technical information. Up-to-date graphically and technologically, our developments guarantee high quality audio and video arranged to best interpret the identity that you wish to portray. TCDweb Services multimedia offers the following services: Design and development of interactive and multimedia CD-ROM and DVD contents Multimedia technical and commercial documentation Multimedia presentations 3D graphics, virtual graphics, animation Filmmaking and post-production...web and multimedia services. 2

13 In partnership with important local printing businesses, TECHNOD can provide a wide range of printing services to guarantee a turn-key documentation services solution. From traditional offset to state-of-the-art digital printing, all of your hardcopy requirements are satisfied in a timely and affordable fashion. Maximum print quality within the quick turnaround times determined by the market are taken seriously by our partners, who are equipped with the most up-to-date technological advancements in this sector. Whether your company needs to print product catalogues, brochures, technical manuals, user manuals and guides, event materials, leaflets, product packaging or more, experienced personnel is always available to satisfy the more demanding requirements in terms of service delivery. Another important service offered always in partnership with local manufacturing businesses is CD/DVD duplication from a master disc, or CD/DVD replication of a glass master. Also in this case TECHNOD provides a turn-key solution in creating and printing the artwork for the disc case inserts, in addition to the disc label. The above services are all packaged and delivered wherever you desire, worldwide....printing and logistics. 1

14 ...quality Analysis/process mapping Elaboration/definition of procedures and instructions Definition of periodic control plans Quality management system ISO certification Knowledge managemen...documentation management Maintenance Traceability Revision Constant improvemen The Knowledge management service that TECHNOD offers consists of: Storage on appropriate magnetic media Digital signature and time reference of a procedures manager The service offered guarantees the legibility, traceability and usability of the document management system in time through the conservation, management and update of the magnetic media. 1

15 Quality System Documentation Management Management of procedures/instructions via a dedicated site/db Utilities management Know-how Management Standards management ISO Certification Update/definition of process mapping in specific areas Quality System Documentation Management Infrastructures (Design and development of a portal/db for Quality, Product engineering and Manufacturing documentation management) Harmonization of standards Know-how Management Creation of a personalized set of standards Harmonization of standards 2