Phone & Features Guide

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1 Phone & Features Guide Seventh Edition 11/19/08

2 Contents Introduction To The Guide Star2Star Supported Phones Polycom Phones...9 a). Answering a Call...9 b). Making a Call...9 c). Microphone Mute d). Holding a Call e). Transferring a Call f). Ending a Call g). Creating a 3 Party Conference Call h). Volume Controls i). Missed Call Display j). Do Not Disturb k). Changing Ringtones l). Voic Access m). Speed Dials n). Polycom Buddy Watch / Presence Feature o). Call Park p). Expansion Modules q). Phone Options Polycom IP4000 and IP6000 Conference Phones a). Answering a Call b). Making a Call c). Microphone Mute d). Holding a Call e). Transferring a Call f). Ending a Call g). Creating a 3 Party Conference h). Volume controls i). Do Not Disturb j). Missed call display k). Voic Access l). LED Indicators m). Call Park Grandstream Phones a). Answering a Call b). Making a Call c). Microphone Mute d). Holding a Call e). Transferring a Call f). Ending a Call g). Creating a 3 Party Conference Call h). Volume Controls Seventh Edition 11/19/08 Page 2 of 82

3 i). Do Not Disturb j). Missed Call Display k). Changing Ringtones l). Voic Access m). Phone Options n). Speed Dials o). Call Park S2S 3000 Softphone a). Answering a Call b). Making a Call c). Microphone Mute d). Holding a Call e). Transferring a Call f). Ending a Call g). Creating a 3 Party Conference Call h). Volume Controls i). Do Not Disturb j). Missed Call Display k). Changing Ringtones l). Voic Access m). Speed Dials n). Call Park S2S 3000 Softphone Guide S2S 3000 Softphone Download / Transfer license to another PC S2S 3000 Softphone - Audio Device Setup snom Phones a). Answering a Call b). Making a Call c). Microphone Mute d). Holding a Call e). Transferring a Call f). Ending a Call g). Creating a 3 Party Conference Call h). Volume Controls i). Do Not Disturb j). Missed Call Display k). Changing Ringtones l). Voic Access m). Speed Dials n). Call Park ( Key System Mode ) o). Expansion Modules snom m3 IP DECT Wireless Phone a). Answering a Call b). Making a Call c). Microphone Mute d). Holding a Call Seventh Edition 11/19/08 Page 3 of 82

4 e). Transferring a Call f). Ending a Call g). Creating a 3 Party Conference h). Volume controls i). Missed call display j). Voic Access k). How to Lock / Unlock the keypad l). Call Park Cisco Phones a). Answering a Call b). Making a Call c). Microphone Mute d). Holding a Call e). Transferring a Call f). Ending a Call g). Creating a 3 Party Conference Call h). Volume Controls i). Missed Call Display j). Do Not Disturb k). Changing Ringtones l). Voic Access m). Speed Dials n). Call Park Analog Phones a). Answering a Call b). Making a Call c). Microphone Mute d). Holding a Call e). Transferring a Call f). Ending a Call g). Creating a 3 Party Conference Call h). Volume Controls i). Missed Call Display j). Do Not Disturb k). Changing Ringtones l). Voic Access m). Speed Dials n). Call Park ***Star2Star System Features*** Call Pickup Intercom Paging Direct Dial to Voic Setting up your Voic Voic Guide Voic StarTips Seventh Edition 11/19/08 Page 4 of 82

5 16. Voic to Mobile Service Providers to SMS Gateways (Cell Phone Text Message Alerts) Find-Me / Follow-Me CallerID Blocking Inter-Location Dialing StarDialer for Outlook Seventh Edition 11/19/08 Page 5 of 82

6 Introduction To The Guide This guide is designed to help you get the most out of your Star2Star experience. It provides a detailed explanation for using your phone and the features on your Star2Star system. Please identify your phone type from the guide in section 1. Star2Star Supported Phones. There are subtle differences in operation for each phone model and manufacturer. Star2Star currently supports phones from four different manufacturers, Polycom, Grandstream, snom and Cisco. We also support a Softphone (S2S 3000) available for PC s and Apple Mac. Analog phones can be supported via an adapter. All are referenced throughout this guide. Many of the phones listed use soft keys. A soft key is a button, located alongside a display device which changes during the operation of the phone. Phone features are grouped together by manufacturer type. There is also a section that covers Star2Star System Features i.e. those features that are not specific to a phone type. To easily navigate this document on-line, use the links provided in the Contents pages or click your phone (image) in section 1. Star2Star Supported Phones. Click on the phone model (highlighted link below image) to show a video presentation of the phone e.g. IP 650 Seventh Edition 11/19/08 Page 6 of 82

7 1. Star2Star Supported Phones Use the following guide to identify your phone type. Your Star2Star system supports the following devices. This document will reference Polycom, Grandstream, Softphone, snom or Cisco. The Polycom phone model number can be found on the underside of the phone. The snom model number is to the top right side of the phone. The Cisco phone model number is located at top right side of the phone. Polycom Phone IP 430 IP 501 IP 601 * IP 330/320 IP 550 IP 650 * * 14 Key Expansion Module (Max 3) * 14 Key Backlit Expansion Module (Max 3) IP 4000 Conference Phone IP 6000 Conference Phone Grandstream Phone Softphone GXP2000 S2S 3000 (User provided PC Handset/Headset) Seventh Edition 11/19/08 Page 7 of 82

8 1. Star2Star Supported Phones (contd) snom Phone ** 42 Key Expansion Module (Max 3) snom 300 snom 320 ** snom 360 ** snom 370 ** snom m3 IP DECT (wireless) Cisco Phone Cisco IP Phone 7960 (SIP firmware 8.9) Cisco IP Phone 7940 (SIP firmware 8.9) Analog Phone Seventh Edition 11/19/08 Page 8 of 82

9 2. Polycom Phones a). Answering a Call Using the Handset: 1. Pick up the handset. Using Hands-Free Speakerphone Mode: 1. Press, or with the handset on hook press the line key with the active indicator, or the soft key. Using the (optional) Headset: 1. Press to answer the call through an optionally connected headset. In all cases the active call will appear on the display showing call duration and destination. Handling multiple calls: 1. With a call in progress any subsequent calls are displayed by a change in the phones display screen. The user will also hear a short tone to indicate another call is present. Select the down arrow button then select the soft key as shown on the phones display. 2. Your original caller is automatically placed on hold. (Note) the Polycom phone can handle multiple calls per line appearance. 3. Alternatively you may press the hold key. The line key will flash and the phone will ring. Press the line key to answer the new call. 4. Once the phone reaches its multiple call limit the next caller will either hear Voic or follow the phones Find-Me / Follow-Me settings if configured. b). Making a Call Using the handset: 1. Pick up the handset and dial the desired number. If the number is less than 10 digits please press Send or Dial to complete the call. Using Hands Free Speaker Phone Mode: 1. With the handset on-hook, press any assigned line key,, or to obtain dial tone. Dial the desired number. 2. If the number is less than 10 digits please press Send or Dial to complete the call. Using the (optional) Headset: 1. With the headset connected, press any assigned line key,, or to obtain dial tone. Dial the desired number. 2. If the number is less than 10 digits please press Send or Dial to complete the call. 3. (Note) You also have the option to dial directly from the dial pad without first getting dial tone. Simply enter the number then lift the handset or use a headset, press the soft key, or press the or keys. In all cases, the active call will appear on the display showing call duration and destination. Seventh Edition 11/19/08 Page 9 of 82

10 2. Polycom Phones-Making a Call (contd) Redial Last Number: 1. To redial the last number dialed press the redial key. On models IP 320/330 press the key to display the Placed Call List. Use the Up/Down arrow keys to search for the desired number. Then press again to dial the number. Call Lists: 1. To access a list of calls you have placed, received or missed press 2. Select Features followed by Call Lists. Information on respective calls will be displayed. Alternatively you may select the following arrow keys for fast access: Press for Speed Dials Press for Received Calls Press for Placed Calls Press for Missed Calls Outgoing CallerID: 1. Your phone can be configured to display the Outgoing CallerID of your main number (default setting) or any other number that is configured on your system. 2. The CallerID can also be set to Blocked. 3. System Administration access is required to change these settings. 4. A typical setup could be to display the main company CallerID on the first line appearance and another ID or Blocked for subsequent line appearances. 5. To use this feature, once configured, select the relevant line button to make your call (Note) The number of available line appearances is phone type dependant. 6. Your Outgoing CallerID will reflect what s set in the Star2Star Web Portal. c). Microphone Mute 1. During a call press the red indicator LED on the phone lights and a flashing microphone on the display indicates that the other party cannot hear you. 2. Press again to resume audio. Seventh Edition 11/19/08 Page 10 of 82

11 2. Polycom Phones (contd) d). Holding a Call 1. During a call press or the soft key. The call will be placed on hold, the line key will flash red, Hold will be indicated on the display. The caller on hold will hear Music or Message on hold if enabled. 2. Press Hold again, the soft key, or the flashing line key to retrieve the call. If multiple calls are on hold on a single line key, use the and keys to select the desired call, then press the soft key to return to this call. If calls are on hold on more than one line key, the call details can be viewed by pressing and holding the desired line key. If a line key is pressed briefly, the first call on hold on that line key will be retrieved. e). Transferring a Call Blind Transfer (Transfer the call to another party without any announcement): 1. During a call, press the soft key. The caller on hold will hear Music or Message on hold if enabled on your system. 2. Press the soft key. Dial the number you want to transfer the call to then press the Send soft key to complete the transfer. Alternatively you may use the arrow keys to access speed dial numbers, missed, placed, and received call lists. Select a number from one of these lists then press the soft key to complete the transfer. Transfer may be cancelled during establishment by pressing the soft key. The original call is resumed. Transfer (Announced): 1. During a call, press the soft key. The caller on hold will hear Music or Message on hold if enabled on your system. Dial the number you want to transfer the call to then press the Send soft key to complete the transfer. Alternatively you may use the arrow keys to access speed dial numbers, missed, placed, and received call lists. Select a number from one of these lists then press the soft key. 2. When the called party answers, announce the call and press the soft key again or hang-up to transfer the call. f). Ending a Call 1. Press the soft key OR replace the handset, or press if in Hands-free Mode, or in Headset Mode. Seventh Edition 11/19/08 Page 11 of 82

12 2. Polycom Phones (contd) g). Creating a 3 Party Conference Call 1. You can create a conference with two other parties using the phones local conferencing feature. 2. Place a call to the first party. 3. Press the Conf soft key to create a new call (the active call is placed on hold). 4. Dial the phone number of the second party or use the display control keys to access your contact directory, missed, received or placed call list. From one of these lists press the 5. When the second party answers, press the Conf soft key again to join all parties in the Conference or press the active call. soft key. soft key to put the first call on hold and keep the second call as the (Note) A conference can be created at any time between an active call either incoming or outgoing and a call which is on hold (on the same line or another line) by pressing the More soft key followed by the soft key. h). Volume Controls 1. Press the volume keys to adjust handset, headset and hands-free speaker volume during a call. 2. Pressing these keys in an idle state will adjust the ringer volume. 3. Your settings will be retained unless the phone is powered off. i). Missed Call Display 1. To view missed calls and clear the missed call display on your phone press the down arrow key. (Polycom IP 330/320 users see note below) Press for Missed Calls 2. Press this key at any time to view missed calls. 3. Use the Up/Down arrow keys to navigate through the list of calls. 4. You may dial missed calls by pressing the Dial soft key in your phone display. 5. Pressing the Edit soft key in your phone display provides the ability to edit the missed number before dialing. 6. Pressing the More soft key in your phone display will provide further options i.e. Clear, Save, Info, More. 7. Pressing Clear will remove the missed call entry. 8. Pressing Save will temporarily save the missed call as a speed dial which may be retrieved (dialed) by pressing the Up arrow key. (Note) this will be lost if the phone is powered off. 9. Pressing Info will provide details of the missed call i.e. Date/Time. 10. (Note) When using a Polycom IP 330/320 press the Callers soft key to view Received calls. Missed calls are stored as a Received Call. You may also access this list by pressing, Features and then selecting Call Lists. Use the Up/Down arrow keys to navigate through the list of calls. Seventh Edition 11/19/08 Page 12 of 82

13 2. Polycom Phones (contd) j). Do Not Disturb 1. For Polycom IP 430/330/320 press and select Features, and then select Do not disturb. Your phone will be prevented from ringing on incoming calls. Callers will be directed to your voic or Find-Me / Follow-Me if invoked. When the feature is enabled a Do not disturb icon will appear in the phone display. 2. To remove the Do not disturb feature press and select Features, and then select Do not disturb. 3. For Polycom IP 501/601/550/650 phones press the key to enable/disable the Do not disturb feature. 4. To remove the Do not disturb feature press again. k). Changing Ringtones 1. Press the key to enter the Main Menu. 2. Use the down arrow to select 3. Settings and press the Select soft key as indicated in the phone display. 3. Alternatively just press 3 to shortcut. 4. Select option 1. Basic. 5. Use the down arrow to select 3. Ring Type and press the Select soft key as indicated in the phone display. 6. Alternatively just press 3 to shortcut. 7. The Line Select menu is displayed. Depending on the type of phone in use a number of lines will be displayed. 8. All general calls to your phone will appear on Line1, unless your system administrator or Dealer has configured the system to use an alternative line number. 9. To change the ring tone for Line1 press the Select soft key as indicated in the phone display. 10. The Ring Type menu will be displayed. 11. Use the up/down arrows to browse through the available ring tones for your phone. 12. You will note a checkmark against the current ring tone in use. 13. Use the phone soft keys as indicated in the phone display to Play Exit Select 14. Pressing Play will play the ring tone. 15. Pressing Select will select that ring tone for use as indicated by the checkmark. 16. To access the Ring Tone menu rapidly by shortcuts press the key, followed by 313. Seventh Edition 11/19/08 Page 13 of 82

14 2. Polycom Phones (contd) l). Voic Access 1. The red message waiting light indicator will flash to indicate that a new message is waiting. When you lift the handset Stuttering Dial Tone is played. The phone will also periodically send a discreet audible tone indicating that a new message is waiting. 2. To listen to voice messages press the key, dial 1000 or on an IP 320/330 phone press the Msgs soft key as indicated on the phone display if messages are present. 3. Press the Connect soft key indicated in the phones display to connect your phones mailbox. 4. The system will prompt for your password. a. (Note) as a new user accessing your mailbox for the first time, your password will be the same as your extension number. You will be guided through a short setup process including a password change. Set a password that is different to the extension number. See section Setting up your Voic . m). Speed Dials Description This option allows the user to add / manage individual speed dial numbers for their phone. Items that appear in the Destinations list can be selected. This option also provides the ability to add custom numbers and labels for easy identification i.e. those not in Applications as Dial External Numbers. The number of available speed dials will change if a user has an expansion key module associated with the phone. The number of modules can be set in Basic Settings under the P H O N E S Y S T E M C O N F I G U R A T I O N Menu. Select the Extensions link. The following phones sold by Star2Star Communications can be fitted with an Expansion Module, sometimes also referred to as a Sidecar : Polycom IP 601, IP 650 Snom 320, 360, 370 Grandstream GXP2000 Seventh Edition 11/19/08 Page 14 of 82

15 Setup 2. Polycom Phones Speed Dials (contd) 1. Select the Speed Dials option under I N D I V I D U A L P H O N E S E T T I N G S to change the settings associated with the Speed Dial feature. (Note) not available on the snom 300 or m3. 2. Remember to Save Changes to PBX and reboot the phone. To reboot the phone unplug the internet cable momentarily. The phone will restart. (Note) if the phone has a separate power cable connected, momentarily unplug that cable to reboot the phone. Seventh Edition 11/19/08 Page 15 of 82

16 2. Polycom Phones Speed Dials (contd) 3. The following examples show configuration of the Speed Dial feature for a Polycom phone. You may add multiple speed dial entries on a Polycom phone. Check this option if you wish to use the Polycom Buddy Watch / Presence feature. Select the up arrow on a Polycom phone for fast access to speed dial numbers. (Note) press the Dir soft key on a Polycom 320 / 330. You may append the Company Directory to your speed dial list, including any other locations. Select the speed dial # using the drop down bar. Make your selection from the available options. As you complete an entry another available entry will appear on screen. 4. The following example shows configuration of the Speed Dial feature for a Polycom IP 601 or IP 650 with 1 Expansion module added. You can also add additional Speed Dials to the phone. A Polycom expansion module has 14 physical keys available. Up to 3 modules can be fitted to an IP 601 or IP 650 phone. All 42 keys can be programmed via the Speed Dials option if all 3 modules are fitted. You may add additional Speed Dials as required. These will appear on the phone and can be accessed via the Up arrow key (Note) press the Dir soft key on a Polycom 320 / 330. Seventh Edition 11/19/08 Page 16 of 82

17 2. Polycom Phones Speed Dials (contd) 5. To add a Custom Number and label for easy identification, select the Add Custom Number toward the bottom of the selection list. Add the number and associated label. (Note) this feature is available for the following phones; Polycom, Grandstream and snom (not 300 or m3). Select the Add Custom Number option. Enter the Custom number and Label. Seventh Edition 11/19/08 Page 17 of 82

18 2. Polycom Phones (contd) n). Polycom Buddy Watch / Presence Feature Users can also set the Polycom Buddy Watch feature in the Speed Dial screen. Buddy Watch provides users with the ability to monitor the Presence of a number of local users. By setting this feature for a particular extension you can quickly determine the status i.e. busy or available. This feature works in conjunction with the Speed Dial / Directory list set on your phone i.e. use the Polycom Phones Speed Dial configuration examples to create your list. Check this option if you wish to use the Polycom Buddy Watch / Presence feature. o). Call Park 1. To park a call and retrieve from a different phone perform an attended (Announced) transfer to a. See section Transferring a Call 2. The system will play back a retrieval code ( ). a. The system provides up to 99 park positions 3. When the caller is Parked they will hear Message / Music on hold if enabled on your system. 4. To retrieve the call, dial the retrieval code to reconnect to the call. 5. If the call remains parked for longer than the system timeout (see On-Hold Options in the Portal Advanced Settings) the call will ring back on the originating extension. Seventh Edition 11/19/08 Page 18 of 82

19 2. Polycom Phones (contd) p). Expansion Modules The following Star2Star Polycom phones can be fitted with an Expansion Module also sometimes known as a sidecar. Compatible Phones Expansion Module Unit Description Features Polycom IP 601 Polycom IP 650 The unit is self powered and has 14 programmable buttons, LED s and display. Up to 3 units can be fitted to a single phone. Use the Star2Star web portal Speed Dial option to configure your expansion module. Commonly used numbers can be added either from the system Application-Dial External Numbers or custom numbers and labels. You can also add extensions and monitor the presence of a local extension. Generally you would monitor an extension on its Line 1 appearance. This is where all calls arrive by default. (Note) When monitoring extensions the lamp will only light when the extension is actually connected to a call or ringing with a new call. q). Phone Options Polycom users can set 2 additional phone options using the Star2Star web portal. 1. Select Phone Options under I N D I V I D U A L P H O N E S E T T I N G S to turn off the Call Waiting Tone which is played to indicate the arrival of a new call when busy. You can also access the Acoustic Echo Cancellation setting. (Note) Acoustic Echo Cancellation should only be used under instruction from the Star2Star Technical Support organization). Click here to change Phone Options Set this option to Yes to disable/turn off the Call Waiting Tone. Seventh Edition 11/19/08 Page 19 of 82

20 3. Polycom IP4000 and IP6000 Conference Phones a). Answering a Call 1. Press or the Answer soft key. b). Making a Call 1. Press and dial the number or dial the number first, and then press. c). Microphone Mute 1. During a call press. 2. If you are using external microphones, you can also press on the microphones. You can hear all other parties while Mute is enabled. 3. To turn off Mute, press again. d). Holding a Call 1. During a call, press the Hold soft key. 2. Press the Resume soft key to resume the call. e). Transferring a Call Blind Transfer (Transfer the call to another party without any announcement): 1. During a call, press soft keys More then Trnsfer (the active call is placed on hold). The caller on hold will hear Music or Message on hold if enabled on your system. 2. Press the Blind soft key. 3. Place a call to the party you wish to transfer the call to, press the Send soft key to complete the call. Seventh Edition 11/19/08 Page 20 of 82

21 3. Polycom IP4000 and IP6000 Conference Phones-Transferring a Call (contd) Transfer (Announced): 1. During a call, press soft keys More then Trnsfer (the active call is placed on hold). The caller on hold will hear Music or Message on hold if enabled on your system. 2. Place a call to the party you wish to transfer the call to, press the Send soft key. 3. After speaking with the second party, press soft keys More then Trnsfer to complete the transfer. (Note) Transfer can be cancelled by pressing the Cancel soft key. The original call is resumed. f). Ending a Call 1. Press or the EndCall soft key. g). Creating a 3 Party Conference 1. With a call in progress, press soft keys More then Confrnc to create a new call (the active call is placed on hold). 2. Place a call to the second party. 3. When the second party answers, press soft keys More then Confrnc again to join all parties in the conference. (Note) When a conference call has been established, pressing the Split soft key will split the conference into two calls on hold. Placing the call on hold on the conference originator s phone will place the other parties in the conference on hold. (Note) A conference can be created at any time between an active call either incoming or outgoing and a call which is on hold (on the same line or another line) by pressing the More soft key twice followed by the soft key. Ending the call on the conference originator s phone will allow the other parties to continue the conference. h). Volume controls 1. Press the volume keys to adjust the speaker volume during a call. 2. Pressing these keys in idle state adjust the ringer volume. i). Do Not Disturb 1. Press, Features, and then press to toggle Do Not Disturb on and off. A flashing icon and text on the display confirm that the feature is enabled. Seventh Edition 11/19/08 Page 21 of 82

22 3. Polycom IP4000 and IP6000 Conference Phones (contd) j). Missed call display 1. To quickly view missed calls and clear the missed call display on your phone press the down arrow key. 2. Press this key at any time to view missed calls. 3. Use the Up/Down arrow keys to navigate through the list of calls. 4. You may dial missed calls by pressing the Dial soft key in your phone display. 5. Pressing the Edit soft key in your phone display provides the ability to edit the missed number before dialing. 6. Pressing the Info soft key to view detailed call information. 7. Pressing Clear will remove the missed call entry. 8. Pressing Save will temporarily save the missed call as a speed dial which may be retrieved (dialed) by pressing the Up arrow key. (Note) this will be lost if the phone is powered off. 9. Press to return to the idle display. 10. You may also access Missed, Received, or Placed calls by pressing followed by Features then Call Lists. k). Voic Access 1. The LED indicators on the front of the phone will flash red and stutter dial tone will sound to indicate that message(s) are in the phones mailbox. 2. To access Voic dial The system will prompt for your password. a. (Note) as a new user accessing your mailbox for the first time, your password will be the same as your extension number. You will be guided through a short setup process including a password change. Set a password that is different to the extension number. See section Setting up your Voic . See also Voic Guide. l). LED Indicators 1. The LEDs located on the top of the phone indicate the current status. a. Green Your call is in progress. b. Flashing green - There is an incoming call. c. Blinking green Your call is held by the other party. d. Red Your call is muted. e. Flashing red You have voice mail. f. Blinking red You have placed the call on hold. Seventh Edition 11/19/08 Page 22 of 82

23 3. Polycom IP4000 and IP6000 Conference Phones (contd) m). Call Park 1. To park a call and retrieve from a different phone perform an attended (Announced) transfer to a. See section Transferring a Call 2. The system will play back a retrieval code ( ). a. The system provides up to 99 park positions 3. When the caller is Parked they will hear Message / Music on hold if enabled on your system. 4. To retrieve the call, dial the retrieval code to reconnect to the call. 5. If the call remains parked for longer than the system timeout (see On-Hold Options in the Portal Advanced Settings) the call will ring back on the originating extension. Seventh Edition 11/19/08 Page 23 of 82

24 4. Grandstream Phones a). Answering a Call Using the Handset: 1. Pick up the handset. Using Hands-Free Speakerphone Mode: 1. Press the SPEAKER key or LINE key. Using the (optional) Headset: 1. Press the SPEAKER key or LINE key to answer a call. Handling multiple calls: 1. Select a flashing red LINE key to answer an incoming call. 2. Subsequent calls (Flashing red LINE keys) can be answered by pressing the associated LINE key. 3. Your original caller is automatically placed on hold. (Note) the Grandstream phone can handle a total of 11 calls. 4. When all 4 LINE keys are in use subsequent incoming calls will appear on the 7 Speed dial keys. 5. Once all 11 are in progress caller #12 will either hear Voic or follow the phones Find-Me / Follow-Me settings if configured. b). Making a Call Using the handset: 1. Pick up the handset, LINE1 will light; dial the desired number and press SEND to complete the call. 2. Alternatively you may press any one of the four LINE keys to dial. Using Hands Free Speaker Phone Mode: 1. With the handset on-hook, press the SPEAKER key to obtain dial tone. Dial the desired number and then press SEND. 2. Alternatively you may press any one of the four LINE keys to dial. Using the (optional) Headset: 1. Press the SPEAKER key or LINE key, dial the desired number and press SEND to complete the call. Redial Last Number: 1. To redial the last number you dialed, pick up the handset, press the SPEAKER key or LINE key and then press Send. Seventh Edition 11/19/08 Page 24 of 82

25 4. Grandstream Phones - Making a Call (contd) Call Lists: 1. Press the OK button to display the Main Menu (See picture below). 2. Select Call History and then Received Calls/Missed Calls/Dialed Calls and select phone number. 3. Press OK to select and press OK again to dial. Press the OK / Menu button to display the Main Menu Outgoing CallerID: 1. Your phone can be configured to display the Outgoing CallerID of your main number (default setting) or any other number that is configured on your system. 2. The CallerID can also be set to Blocked. 3. System Administration access is required to change these settings. 4. A typical setup could be to display the main company CallerID on the first line appearance and another ID or Blocked for subsequent line appearances. 5. To use this feature, once configured, select the relevant line button (1 4) to make your call. 6. Your Outgoing CallerID will reflect what s set in the Star2Star Web Portal. c). Microphone Mute 1. During a call press the MUTE/DEL key. The word MUTE will appear in the phone display indicating that the other party cannot hear you. 2. Press the MUTE/DEL key again to resume audio. d). Holding a Call 1. During a call press the HOLD button. The call will be placed on hold, the LINE key will flash green, HOLD will be indicated on the display. The caller on hold will hear Music or Message on hold if enabled. 2. Press the flashing LINE key to resume. Seventh Edition 11/19/08 Page 25 of 82

26 e). Transferring a Call Blind Transfer (Transfer the call to another party without any announcement): 1. During a call, press the TRNF key. The caller on hold will hear Music or Message on hold if enabled on your system. 2. The display will change displaying TRANSFER for the respective LINE#. The display will also show DIAL NUMBER (BLIND) OR SELECT LINE (ATTENDED). 3. Dial the number required and press SEND. Transfer (Announced): 1. During a call, press a different LINE key. The caller on hold will hear Music or Message on hold if enabled on your system and the LINE key will flash green. 2. Dial the number required and press SEND. 3. When the called party answers, announce the call and press the TRNF key (The display will change displaying TRANSFER for the respective LINE#. The display will also show DIAL NUMBER (BLIND) OR SELECT LINE (ATTENDED). 4. Press the flashing LINE key to complete the transfer. f). Ending a Call 1. Replace the handset or press SPEAKER if in handsfree mode or using a headset. g). Creating a 3 Party Conference Call 1. This is currently NOT a supported feature on this phone. h). Volume Controls Use the left / right arrow keys to change the volume setting Use the up / down arrow keys to browse 1. To set the ringer volume. 2. Press the OK / Menu button 3. Use the down arrow key to select Preference. 4. Press the OK / Menu button to select. 5. Use the down arrow key to select Ring Volume. 6. Press the OK / Menu button to select. 7. Use the left / right arrow keys to change the volume setting. 8. Press the OK / Menu button to select. 9. Press the left arrow key twice to return. 10. To adjust handset, headset and hands-free speaker volume during a call, press the up / down arrow keys during a call. Seventh Edition 11/19/08 Page 26 of 82

27 4. Grandstream Phones (contd) i). Do Not Disturb Use the up / down arrow keys to navigate through options 1. Press the OK / Menu button. 2. Use the down arrow key to select Preference. 3. Press the OK / Menu button to select. 4. Use the down arrow key to select Do NOT Disturb. 5. Press the OK / Menu button to select. 6. Use the up / down arrow keys to Enable or Disable DND. 7. Press the OK / Menu button to select. 8. Press the left arrow key twice to return. 9. The icon will flash in the phone display when the feature is enabled. 10. Callers will be directed to your voic or Find-Me / Follow-Me if invoked. 11. Alternatively you may press the MUTE/DEL button to set the Do NOT Disturb feature. Press the MUTE/DEL button if you do not want to take a call. This will send the caller directly to voic or Find-Me / Follow-Me if invoked. j). Missed Call Display 1. To view missed calls and clear the missed call display on your phone press the Up arrow key. Press the OK / Menu button to display missed call details Press the Up arrow key to display missed calls 2. Press the OK button to display details about the missed call. 3. Use the Up/Down keys to navigate through the list of calls. 4. Use the OK button for a number to display further details. 5. Date and Time is displayed. 6. Select the Dial option to call the number. 7. Select the Remove option to delete from the missed call list. 8. (Note) the missed call feature can be disabled on this phone. Users that have been configured with Portal access can log in to the Star2Star Portal, select CONFIGURATION and change the settings associated with the Phone Options feature. If you do not have a login please contact your System Administrator or Dealer. 9. Select the Phone Options link to hide missed calls, turn on/off the backlight or print Speed Dial labels for your phone. Seventh Edition 11/19/08 Page 27 of 82

28 4. Grandstream Phones Missed Call Display (contd) Click the Phone Options link to show the missed calls display and backlight options. Use this option to hide the missed call display Use this option, available on a Grandstream phone, to enable the backlight k). Changing Ringtones Use the up / down arrow keys to browse 1. Press the OK / Menu button 2. Use the down arrow key to select Preference. 3. Press the OK / Menu button to select. 4. Use the down arrow key to select Ring Tone. 5. Press the OK / Menu button to select. 6. Use the up / down arrow keys to browse through the available ring tones. 7. Press the OK / Menu button to select. 8. Press the left arrow key twice to return. Seventh Edition 11/19/08 Page 28 of 82

29 4. Grandstream Phones (contd) l). Voic Access 1. The red message waiting light indicator will flash to indicate that a new message is waiting. 2. To listen to voice messages press the MSG key or dial 1000 then press the SEND key. 3. The system will prompt for your password. a. (Note) as a new user accessing your mailbox for the first time, your password will be the same as your extension number. You will be guided through a short setup process including a password change. Set a password that is different to the extension number. See section Setting up your Voic . m). Phone Options Use your Star2Star Portal login, select CONFIGURATION to change the settings associated with the Phone Options feature. If you do not have a login please contact your System Administrator or Dealer. 1. Click Phone Options under I N D I V I D U A L P H O N E S E T T I N G S. This will allow you to Hide/Show missed calls and Enable/Disable the backlight on a Grandstream GXP2000 Phone only. 2. Remember to Save Changes to PBX when you have finished and reboot the phone. Use this option to hide the missed call display Use this option, available on a Grandstream phone, to enable the backlight Seventh Edition 11/19/08 Page 29 of 82

30 4. Grandstream Phones (contd) n). Speed Dials Description This option allows the user to add / manage individual speed dial numbers for their phone. Items that appear in the Destinations list can be selected. This option also provides the ability to add custom numbers and labels for easy identification i.e. those not in Applications as Dial External Numbers. The number of available speed dials will change if a user has an expansion key module associated with the phone. The number of modules can be set in Basic Settings under the P H O N E S Y S T E M C O N F I G U R A T I O N Menu. Select the Extensions link. The following phones sold by Star2Star Communications can be fitted with an Expansion Module, sometimes also referred to as a Sidecar : Polycom IP 601, IP 650 Snom 320, 360, 370 Grandstream GXP2000 Setup 1. Select the Speed Dials option under I N D I V I D U A L P H O N E S E T T I N G S to change the settings associated with the Speed Dial feature. 2. Remember to Save Changes to PBX and reboot the phone. To reboot the phone unplug the internet cable momentarily. The phone will restart. (Note) if the phone has a separate power cable connected, momentarily unplug that cable to reboot the phone. Seventh Edition 11/19/08 Page 30 of 82

31 4. Grandstream Phones Speed Dials (contd) 3. The following example shows configuration of the Speed Dial feature for a Grandstream GXP2000. Grandstream GXP2000 phone, has 7 physical speed dial buttons available to configure. Use this option, available on a Grandstream GXP2000 phone, to print speed dial labels. 4. The following example shows configuration of the Speed Dial feature for a Grandstream GXP2000 with 1 Expansion module added. (Note) the phone has 7 physical programmable keys already see example above. Grandstream GXP2000 expansion module has 56 physical keys available. Up to 2 modules can be fitted to the phone. This gives a total of 119 keys (includes 7 keys on the phone) that can be programmed via the Speed Dials option if both modules are fitted. Seventh Edition 11/19/08 Page 31 of 82

32 4. Grandstream Phones Speed Dials (contd) 5. To add a Custom Number and label for easy identification, select the Add Custom Number toward the bottom of the selection list. Add the number and associated label. (Note) this feature is available for the following phones; Polycom, Grandstream and snom (not 300 or m3). Select the Add Custom Number option. Enter the Custom number and Label. Seventh Edition 11/19/08 Page 32 of 82

33 4. Grandstream Phones (contd) o). Call Park 1. To park a call and retrieve from a different phone perform an attended (Announced) transfer to a. See section Transferring a Call 2. The system will play back a retrieval code ( ). a. The system provides up to 99 park positions 3. When the caller is Parked they will hear Message / Music on hold if enabled on your system. 4. To retrieve the call, dial the retrieval code to reconnect to the call. 5. If the call remains parked for longer than the system timeout (see On-Hold Options in the Portal Advanced Settings) the call will ring back on the originating extension. Seventh Edition 11/19/08 Page 33 of 82

34 5. S2S 3000 Softphone a). Answering a Call 1. Click on the softphone or click answer on the call alert box. 2. Alternatively click the line number on the softphone. 3. Or press Enter (On the keyboard) if softphone is the active application. 4. You can ignore the call and send the caller directly to Voic or activate Find-Me / Follow-Me if configured by pressing. (Note) If the call is from a queue, pressing IGNORE will step the call on to the next Member in the queue. Handling multiple calls: 1. Select an illuminated (yellow) line key to answer an incoming call. 2. When answered the line key will show green. 3. A subsequent call (yellow line key) can be answered by pressing the associated line key. 4. Your original caller is automatically placed on hold (line key turns red) and will hear MOH Message/Music on Hold if configured on your system. (Note) the softphone can handle a total of 2 calls, 1 for each line key. 5. When both lines are busy caller #3 will either get Voic or follow the phones Find-Me / Follow-Me settings if configured. The softphone display will show missed call no lines available. 6. The missed call information is available by clicking on the icon in the softphone display. b). Making a Call Using a user supplied headset/handset: 1. Dial the number required by using the softphone keypad or your PC/Mac keyboard then click on the softphone. 2. As you start to enter the number the line key will turn green. 3. Alternatively you may select any line key to dial. When you hear dial tone dial the number then click on the softphone to complete the call. 4. As you start to enter a number, a suggestion for completing the entry may appear e.g. you enter 9 and the display shows this is showing a previously dialed number. Press Tab on your keyboard to accept the suggestion and <- Enter to dial or just continue typing a new number. 5. You may also Drag-and-Drop an entry from your Contacts list or paste a number directly into the softphone display to dial by using Ctrl + v see section Softphone Guide. 6. Alternatively select a Contact in your Contacts list and click right mouse to dial. a. (Note) You may import Contacts from another source i.e. Outlook or a supported file format. 7. If your Contacts list contains many entries use the field to filter the list. Seventh Edition 11/19/08 Page 34 of 82

35 5. S2S 3000 Softphone Making a Call (contd) Using Hands Free Speaker Phone Mode (Uses PC/Mac Microphone and Speaker if available): 1. Click on the softphone. 2. When you hear dial tone dial the number then click on the softphone to complete the call. Redial Last Number: 1. To redial the last number you dialed click on the softphone. 2. Alternatively you may click twice. Call Lists: 1. To access a list of calls you have placed, received or missed click here to open the Calls & Contact Drawer. Click here to display the Calls & Contact Drawer Call Record: 1. Click at any time during a call. Click again to stop recording. Recordings are saved as.wav files. 2. To view/change the Recorded Calls Location, click at the top of the phone and then select Options. Display the pane. At the bottom of the pane note the Recorded Call Location. Enter the folder where you want the recording files to be saved. You may also open the folder to view/listen to recordings. c). Microphone Mute 1. During a call click on the softphone dial pad to prevent the other party from hearing you. The icon and will appear on the call display. Seventh Edition 11/19/08 Page 35 of 82

36 5. S2S 3000 Softphone (contd) d). Holding a Call 1. During a call click. The active call will be placed on hold; the Line key will change from green to red and will appear on the call display. The caller on hold will hear Music or Message on hold if enabled. 2. Click the Line key to resume. e). Transferring a Call Blind Transfer (Transfer the call to another party without any announcement): 1. During a call click on the dial pad. The line and XFER LED turn blue and appears on the call display. 2. Dial the number required then click either or press Enter on your keyboard to transfer the call. 3. will appear on the call display. Transfer (Announced): 1. During a call select an available line. The original call will automatically be put on hold and will hear Music or Message on hold if enabled on your system. 2. Dial the number required then click. 3. When the called party answers, announce the call. 4. When you are ready to transfer the call, click on the dial pad, will appear on the call display. 5. The line of the original call is now red and the line of the third party is blue. 6. Select the original line (red) to complete the transfer. 7. will appear on the call display. f). Ending a Call 1. Click on the call display, click in the call alert window if configured or right-click the icon in the System Tray and choose End Call. Seventh Edition 11/19/08 Page 36 of 82

37 5. S2S 3000 Softphone (contd) g). Creating a 3 Party Conference Call You can create a conference with two other parties using the phones local conferencing feature. There are three ways to set up a conference call. 1. Manual Setup: AA (Auto Answer) off and AC (Auto Conference) off. 2. AA Off and AC On. 3. Conference Server Mode: AA on and AC on. Manual Setup AA off AC on: 1. With one active call on one of the lines, place the call on hold by either: a. Selecting another line and dialing a third party, or b. Clicking on an incoming call. 2. To conference in both lines, click. All lines will be part of the conference. 3. To suspend the conference, click again to place all other parties on hold. The other participants cannot speak to one another. 4. You can talk privately to one line by clicking the appropriate line. 5. To restart the conference, click again. Viewing information on calls: 1. Hover over any line that is in use to see the status of the call e.g. on hold or in conference and the name or number of the caller. Removing a Party during an Active Conference: 1. Suspend the conference by clicking. 2. Select the line of the participant who will be leaving the conference. 3. Click to remove the party from the conference call. 4. Click the remaining line key or take the line off hold to re establish the call with the remaining party. 5. A party can also leave the conference by simply hanging up. Removing all parties: 1. If the conference call is in progress (not on hold), you can hang up on all parties and end the conference by clicking. Seventh Edition 11/19/08 Page 37 of 82

38 5. S2S 3000 Softphone Creating a 3 Party Conference Call (contd) AA Off and AC On: You can answer calls manually and the softphone adds each to the conference automatically. 1. Click on. 2. Manually answer the first call. There is no need to put the call on hold. 3. When the next call arrives, on another line, answer the call. As soon as you answer the call, a conference will be set up among the three parties. Conference Server Mode AA On and AC On: Softphone will auto answer and auto conference both lines together. 1. Click on and on. 2. When the first call arrives, the softphone will automatically answer. You can speak to this caller. 3. When the second call arrives it will be answered and added to the conference automatically. (Note) We recommend that you use the Star2Star conference room feature for conference calls involving more than 3 parties. h). Volume Controls 1. Use the microphone slider to adjust the volume of your voice for your listeners. 2. Use the speaker adjustment to adjust volume of the sound you are hearing. 3. Adjust your PC/Mac sound controls for handsfree and ringing volume. i). Do Not Disturb 1. Click on the dial pad. 2. will appear in the softphone display. 3. All incoming calls will be sent to voic or your Find-Me / Follow-Me settings if configured. 4. An incoming call will show as and the missed call icon will appear however no sound or connection is made. 5. Click on the missed call icon to view caller details. 6. You can still make outgoing calls with the DND feature activated. Seventh Edition 11/19/08 Page 38 of 82

39 5. S2S 3000 Softphone (contd) j). Missed Call Display 1. If you have a missed call(s) the icon will be visible in the softphone display. Click on the icon to view the missed call detail. The icon is cleared from the display. Right-mouse on the missed number in the Missed Call list to either Call or Add to Contacts. k). Changing Ringtones 1. Click at the top of the softphone. Select Options. 2. Display the pane. You can import.wav files as different Ring Tones. 3. You may also set the softphone to automatically come to the front of other applications when you receive a call. 4. You may also set the softphone to display the Call Alert Box when a call arrives. 5. You can set this Alert Box to remain visible during a call. Seventh Edition 11/19/08 Page 39 of 82

40 5. S2S 3000 Softphone (contd) l). Voic Access 1. The icon will appear on the softphone display when voic is present. You can listen to new messages by clicking on this icon. This icon is only present when you have new messages. 2. To access your mail box at other times dial The system will prompt for your password. a. (Note) as a new user accessing your mailbox for the first time, your password will be the same as your extension number. You will be guided through a short setup process including a password change. Set a password that is different to the extension number. See section Setting up your Voic . m). Speed Dials 1. You may import Contacts to dial from another source i.e. Outlook or a supported file format. 2. Alternatively you may either Add Contacts manually or click in the softphone display during an active call to add that caller to your Contacts. 3. Click right mouse on a Contact to dial. 4. If your Contacts list contains many entries use the field to filter the list. Right click on a Contact to Call / Edit / Delete Click here to display Contact options Click here to display the Calls & Contacts tab Seventh Edition 11/19/08 Page 40 of 82

41 5. S2S 3000 Softphone (contd) n). Call Park 1. To park a call and retrieve from a different phone perform an attended (Announced) transfer to a. See section Transferring a Call 2. The system will play back a retrieval code ( ). a. The system provides up to 99 park positions 3. When the caller is Parked they will hear Message / Music on hold if enabled on your system. 4. To retrieve the call, dial the retrieval code to reconnect to the call. 5. If the call remains parked for longer than the system timeout (see On-Hold Options in the Portal Advanced Settings) the call will ring back on the originating extension. Seventh Edition 11/19/08 Page 41 of 82

42 5. S2S 3000 Softphone Guide 1. Menu Minimize Hide Calls & Contact Drawer Transfer, Hold, Record, Auto Answer, Auto Conference, Do Not Disturb, Conference Open/Close Calls & Contact Drawer Dial Microphone Control Hang up 2. Speaker Control You have new Voic . Click this icon to access your voic messages You have missed an incoming call. To clear the icon, click on the icon. Click this icon to add this caller to your Contacts list. Indicates you are talking Indicates mute is on Click here to send your incoming call directly to voic or activate Find-Me / Follow-Me if configured and activated for your extension. (Note) If the call is from a queue, pressing IGNORE will step the call on to the next Member in the queue. Seventh Edition 11/19/08 Page 42 of 82

43 5. S2S 3000 Softphone Guide (contd) 3. Hot Keys Function Keyboard Shortcut Select Line 1 F1 or Ctrl + 1 Select Line 2 F2 or Ctrl + 2 Clear Backspace Dial Enter Turn Auto-Answer on/off Ctrl + a Open Calls & Contacts drawer Ctrl + b Turn Do Not Disturb (DND) on/off Ctrl + d Turn Auto-Conference on/off Ctrl + f Hang up Esc Call Ignore Ctrl + i Mute Ctrl + m Hold Ctrl + o Exit Ctrl + q Redial Ctrl + r Transfer Ctrl + t Paste (Paste a number into the display to dial) Ctrl + v S2S 3000 Softphone Download / Transfer license to another PC The S2S 3000 softphone is licensed for use on one computer only. If you wish to transfer this license to another computer and download the softphone application to that PC, uninstall the application on the original PC first and then complete the following steps: 1. Login to the Star2Star portal, select the CONFIGURATION option. 2. If you do not have a login please contact your system administrator or dealer for help. 3. Select your softphone extension from the dropdown if you have more than one phone. 4. As an S2S 3000 softphone user you will see E X T E N S I O N S U M M A R Y information applicable to your phone adjacent to the I N D I V I D U A L P H O N E S E T T I N G S selection links. 5. Click on the Transfer my S2S 3000 to another computer link. ** Seventh Edition 11/19/08 Page 43 of 82

44 S2S 3000 Softphone Download / Transfer license to another PC (contd) 6. You may now login to the Portal on the computer you wish to transfer the S2S 3000 Softphone license to. 7. Select the CONFIGURATION option 8. Click on the Download: S2S 3000 for Windows link below S2S 3000 Softphone Information This will install the Softphone application onto your computer. 9. When you start the S2S 3000 Softphone application for the first time you will be prompted for the Username and Password. Enter this information exactly as it is displayed in the Star2Star Portal under S2S 3000 Softphone Information. S2S 3000 Softphone - Audio Device Setup The S2S 3000 Softphone will automatically detect devices attached to your computer and chooses which ones to use for audio. If you wish to override the selection made automatically by the Softphone you change them on the Devices panel. See below. 1. To view/edit settings click 2. Select Options to display the Options pane. 3. Select the Devices option. Seventh Edition 11/19/08 Page 44 of 82

45 S2S 3000 Softphone Audio Device Setup (contd) 4. Headset and Speakerphone options are displayed. 5. You can select from the available options on the drop down. In this example the Headset Speaker and Microphone device is set to use a Bluetooth wireless headset. The Speakerphone is set to use the computers microphone or plug-in and internal speaker. Incoming calls will alert through the computers speaker. 6. If you encounter problems with your selected audio device using the S2S 3000 softphone use the follow steps to diagnose the problem: a. With the softphone visible on screen select the record option. b. Speak into your selected microphone device. c. The microphone level lights should glow red and your voice will be recorded. d. If it does not go to Programs/Accessories/Entertainment/Sound Recorder to display the Microsoft basic sound recording application. Click on the red record button to start recording. e. Speak into your selected microphone device. Stop the recording and play back. f. If no sound is heard your selected device is not recognized by your computer. g. Try using an alternative device e.g. the computers microphone and speaker. Seventh Edition 11/19/08 Page 45 of 82

46 6. snom Phones a). Answering a Call (Note) on the snom 300 / 320 / 360 / 370 an incoming call is indicated by an audible ringer and a blinking (yellow) line indicator. Additionally the snom 370 has a flashing red Call Indication LED at the top of the phone display. This indicator will remain steady when a call is in progress. If you are already on a call incoming call indication will be an audible beep and a change in the phones display. Using the Handset: 1. Pick up the handset. Using Hands-Free Speakerphone Mode: 2. Press, or with the handset on hook press the line key with the active indicator (yellow blinking), or the Confirm key. Using the (optional) Headset: 3. Press to switch the phone to headset mode. When using the snom 360 or 370 the icon will appear in the phone display. You may either press the key, blinking line indicator or the Confirm key to answer your call. In all cases the active call will appear on the display showing call duration and caller ID. 4. (Note) When using a snom 300, to switch the phone to headset mode press 4 times to enter Setup / Use headset Device -> <On>. The symbol will appear in the phone display. Repeat the process to turn off or press the Speaker button to toggle between headset and speaker mode. Handling multiple calls: 5. With a call in progress any subsequent calls are displayed by a change in the phones display screen. The user will also hear a short tone to indicate another call is present. Select the Confirm key or on a snom 360 / 370 press the Ok soft key to accept the call. 6. Your original caller is automatically placed on hold indicated by a slow flashing (yellow) line indicator. Additionally the snom 370 displays a slow flashing red Call Indication LED at the top of the phone display. 7. Press to navigate through the calls. Press the Confirm key to select. 8. Once the phone reaches its multiple call limit the next caller will either hear Voic or follow the phones Find-Me / Follow-Me settings if configured. Seventh Edition 11/19/08 Page 46 of 82

47 6. snom Phones (contd) b). Making a Call Using the handset: 1. Pick up the handset, the yellow line indicator will light, dial the desired number. Press the Confirm key to complete the call. Additionally the snom 370 has a steady red Call Indication LED at the top of the phone display. Using Hands Free Speaker Phone Mode: 2. With the handset on-hook, press or the line key (solid yellow LED when pressed). Dial the desired number. 3. Press the Confirm key to complete the call. 4. Alternatively you may dial the number first then press to complete the call. Using the (optional) Headset: 1. Press to switch the phone to headset mode. When using the snom 360 or 370 the icon will appear in the phone display. 2. (Note) When using a snom 300, to switch the phone to headset mode press 4 times to enter Setup / Use headset Device -> <On>. The symbol will appear in the phone display. Repeat the process to turn off or press the Speaker button to toggle between headset and speaker mode. 3. Dial the desired number and press the Confirm key to complete the call or press the line key (solid yellow LED when pressed). Redial: 1. To redial last number press twice. 2. To redial previously dialed numbers press. A list of recently dialed numbers will be displayed with the most recent at the top of the list. Use the navigation keys to move through the list. Press the Confirm key over a displayed or highlighted entry to complete the call. Outgoing CallerID: 1. Your phone can be configured to display the Outgoing CallerID of your main number (default setting) or any other number that is configured on your system. 2. The CallerID can also be set to Blocked. 3. System Administration access is required to change these settings. 4. A typical setup could be to display the main company CallerID on the first line appearance and another ID or Blocked for subsequent line appearances. 5. To use this feature, once configured, press down arrow on the navigation keys to select the second line appearance to make your call (Note) not available on the snom Your Outgoing CallerID will reflect what s set in the Star2Star Web Portal. 7. Press up arrow on the navigation keys to re select the first line appearance. Seventh Edition 11/19/08 Page 47 of 82

48 6. snom Phones Making a Call (contd) Input Mode: 1. Your phone can be set to enter Alphanumeric Characters instead of numbers (indicated by the phone display). This can cause confusion when trying to dial out. 2. To return to the normal Numeric Mode to make outgoing calls on the snom 300 press down arrow on the navigation keys. On the snom 320 / 360 / 370 press the first soft key. c). Microphone Mute 1. During a call press or the Mute soft key (snom 320 / 360 / 370) so that the other party cannot hear you. Additionally the snom 370 display changes showing a symbol. 2. Press again or the Unmute soft key to resume audio. d). Holding a Call 1. (snom 320 / 360 / 370) During a call press. The call will be placed on hold, the yellow line key indicator will flash slowly, and Hold will be indicated on the phone display. The caller on hold will hear Music or Message on hold if enabled on your system. Additionally the snom 370 displays a slow flashing red Call Indication LED at the top of the phone display. 2. (snom 300) During a call press the Line key L1. The call will be placed on hold, the yellow line key indicator will flash slowly, and Hold will be indicated on the phone display. The caller on hold will hear Music or Message on hold if enabled on your system. 3. (snom 320 / 360 / 370) To resume the call press again, the flashing line key or press the Confirm key. 4. (snom 300) To resume the call press the flashing line key L1 or press the Confirm key. 5. (snom 320 / 360 / 370) Your phone will handle multiple calls on hold. Press to display all calls on hold. Use the navigation keys to move through the list. Press the Confirm key or over a displayed or highlighted entry to retrieve the call from hold. 6. (snom 300) Your phone will handle multiple calls on hold. Press the line key to display all calls on hold. Use the navigation keys to move through the list. Press the Confirm key or line key over a displayed or highlighted entry to retrieve the call from hold. Seventh Edition 11/19/08 Page 48 of 82

49 6. snom Phones (contd) e). Transferring a Call Blind Transfer (Transfer the call to another party without any announcement): 1. During a call, press. The caller on hold will hear Music or Message on hold if enabled on your system. 2. Dial the number you want to transfer the call to then press the Confirm key to complete the transfer. Transfer (Announced): 1. When using (snom 320 / 360 / 370) place your caller on hold by pressing or press the line key L1 if using the (snom 300). Your caller will hear Music or Message on hold if enabled on your system. 2. Dial the number you want to transfer the call to then press the Confirm key. 3. When the called party answers, announce the call, press and then press again or to complete the transfer. 4. Press to cancel the transfer i.e. the called party does not wish to accept the call. f). Ending a Call 1. Replace the handset, or if in hands free speaker phone mode press the Cancel key, or press. If you are using the phone in mode press the Cancel key to end your call. g). Creating a 3 Party Conference Call 1. You can create a conference with two other parties using the phones local conferencing feature. 2. Place a call to the first party. 3. Place the active call on hold (snom 320 / 360 / 370) press, (snom 300) press the line key. The caller will hear Music or Message on hold if enabled on your system. 4. Dial the phone number of the second party or use to access your Speed Dial entries. Use the navigation keys to move through the list. Press the highlighted entry to complete the call. Confirm key over a displayed or 5. When the second party answers, (snom 320 / 360 / 370) press to join all parties in the Conference. (snom 300) press to join all parties in the Conference. Seventh Edition 11/19/08 Page 49 of 82

50 6. snom Phones (contd) h). Volume Controls 1. Press the keys to adjust handset, headset and hands-free speaker phone volume during a call. 2. Pressing these keys in an idle state will adjust the ringer volume. i). Do Not Disturb 1. Press the key on the phone or the DND soft key. 2. The following icons/prompts will appear in the display of each respective phone model to indicate that the Do Not Disturb feature is active. a. Snom 300 DND b. snom 320 c. snom 360 d. snom Incoming calls will not ring the phone with this feature activated. Callers will be directed to your voic or Find-Me / Follow-Me if invoked. 4. You will still be able to make outgoing calls with the DND feature activated. 5. Pressing again deactivates the feature. j). Missed Call Display 1. To view missed calls and clear the missed call display when using snom 320 / 360 / 370 press. On a snom 300 press. 2. On the snom 360 or 370 use the or navigation keys to select Missed Calls. Press. On a snom 300 press. 3. When using the snom 320 select soft key. 4. Use the soft keys to navigate through the list. Alternatively if you are using a snom 360 or 370 you may use the navigation keys. 5. Press to return to the previous screen. 6. (Note) you may also view Received and Dialed calls. 7. If you are using the snom 320 press the Details soft key and to display more information about the call (Date/Time etc). For the snom 360 or 370 press the Next soft key and to display more information about the call (Date/Time etc). When using a snom 300 press. Seventh Edition 11/19/08 Page 50 of 82

51 6. snom Phones Missed Call Display (contd) 8. To dial a number using the Missed, Received or Dialed call list, press the Confirm key over a displayed or highlighted entry to complete the call. 9. Press the Clear soft key to remove entries. k). Changing Ringtones 1. snom 320 / 360 / 370 press the key. a. snom 360 / 370 i. Use the navigation keys to select option 2 Ring Tone. ii. Press or the Ok soft key to select. iii. Use the or navigation keys to select the line appearance. iv. Generally all calls to your phone will appear on the first Line appearance, unless your system administrator or Dealer has configured the system to use the second line appearance. v. When Line1 is displayed or highlighted press or the Ok soft key to select. vi. A list of available Ring Tones will appear. vii. Use the or navigation keys to select the required Ring Tone. viii. A displayed or highlighted Ring Tone is played back. ix. Press to return to the previous screen after making your selection. b. snom 300 / 320 i. Press 3 times to reach Configuration. ii. Select Reg. iii. Use the or navigation keys to select the line appearance. iv. Generally all calls to your phone will appear on the first Line appearance, unless your system administrator or Dealer has configured the system to use the second line appearance. v. A displayed or Ring Tone is played back vi. Use the or navigation keys to select the required Ring Tone. Seventh Edition 11/19/08 Page 51 of 82

52 6. snom Phones (contd) l). Voic Access 1. The message waiting light will flash (snom 370 red), (snom 300 / 320 / 360 yellow) to indicate that a new message is waiting. When you lift the handset Stuttering Dial Tone is played. 2. To listen to voice messages on a snom 320 / 360 / 370 press the key or dial When using a snom 300 dial Alternatively on a snom 320 / 360 / 370 you may press the VMail soft key as indicated on the phone display. On the snom 300, when VMail is indicated in the phone display, press the Confirm key to connect to the voice mail system. 3. The system will prompt for your password. a. (Note) as a new user accessing your mailbox for the first time, your password will be the same as your extension number. You will be guided through a short setup process including a password change. Set a password that is different to the extension number. See section Setting up your Voic . Seventh Edition 11/19/08 Page 52 of 82

53 6. snom Phones (contd) m). Speed Dials Description This option allows the user to add / manage individual speed dial numbers for their phone. Items that appear in the Destinations list can be selected. This option also provides the ability to add custom numbers and labels for easy identification i.e. those not in Applications as Dial External Numbers. The number of available speed dials will change if a user has an expansion key module associated with the phone. The number of modules can be set in Basic Settings under the P H O N E S Y S T E M C O N F I G U R A T I O N Menu. Select the Extensions link. The following phones sold by Star2Star Communications can be fitted with an Expansion Module, sometimes also referred to as a Sidecar : Polycom IP 601, IP 650 Snom 320, 360, 370 Grandstream GXP2000 Setup 1. Select the Speed Dials option under I N D I V I D U A L P H O N E S E T T I N G S to change the settings associated with the Speed Dial feature. (Note) not available on the snom 300 or m3. 2. Remember to Save Changes to PBX and reboot the phone. To reboot the phone unplug the internet cable momentarily. The phone will restart. (Note) if the phone has a separate power cable connected, momentarily unplug that cable to reboot the phone. Seventh Edition 11/19/08 Page 53 of 82

54 6. snom Phones - Speed Dials (contd) 3. To add a Custom Number and label for easy identification, select the Add Custom Number toward the bottom of the selection list. Add the number and associated label. (Note) this feature is available for the following phones; Polycom, Grandstream and snom (not 300 or m3). Select the Add Custom Number option. Enter the Custom number and Label. Seventh Edition 11/19/08 Page 54 of 82

55 6. snom Phones - Speed Dials (contd) 1. To access the individual Speed Dial directory entries added via the Star2Star web portal press the button or (snom 320 / 360 / 370) select the Directory/Dir soft key. (note) The snom 300 will only provide access to the Company Directory. 2. Your Speed Dial entries will be displayed. 3. Use the or navigation keys to browse the entries. 4. Press over a highlighted or displayed entry to dial. 5. The following example shows the Speed Dial Options for a snom (320 / 360 / 370) phone with 1 Expansion module added. You can also add Speed Dials to utilize the remaining available buttons on the phone. (Note) not available on the snom 300 or m3. There are 12 keys/leds on your snom phone. The first 2 are reserved for lines. There are 10 keys available for Speed Dial programming. (note) only 6 keys will be available if your system is set to Key System Mode (see example) as 4 keys/led positions 3 6 are reserved for Park Positions. A snom expansion module has 42 physical keys/leds available. Up to 3 modules can be fitted to a snom 320 / 360 / 370. Using the available buttons on the phone this could give a total of 136 keys or 132 if your system is set to Key System Mode. All available keys can be programmed via the Speed Dials option in the Star2Star Web Portal. You may append the Company Directory to your speed dial list, including any other locations. Seventh Edition 11/19/08 Page 55 of 82

56 6. snom Phones (contd) n). Call Park ( Key System Mode ) 1. When using the snom 320 / 360 / 370 phones your system can be programmed to operate in Key System Mode which emulates a squared key system when parking calls. This feature is not available on the snom 300 phone. When a call is active on your phone press the key to park the call. The system sets a default value of 4 calls that can be parked on your phone in this manner and will be visible to other snom 320 / 360 / 370 phone users. However this value can be changed in the Location Information for your system by a system administrator. Each call occupies a different park/line position that will be visible (solid yellow LED) to other phone users on your system. You can retrieve the parked call from the respective park/line position from any snom 320 / 360 / 370 phone on your system: Line Keys Park Positions (Default) 2. Alternatively you can park a call and retrieve from a different phone by performing an attended (Announced) transfer to a. See section Transferring a Call 3. The system will play back a retrieval code ( ). a. The system provides up to 99 park positions 4. When the caller is Parked they will hear Message / Music on hold if enabled on your system. 5. To retrieve the call, dial the retrieval code to reconnect to the call. 6. If the call remains parked for longer than the system timeout (see On-Hold Options in the Portal Advanced Settings) the call will ring back on the originating extension. Seventh Edition 11/19/08 Page 56 of 82

57 6. snom Phones (contd) o). Expansion Modules The following Star2Star snom phones can be fitted with an Expansion Module also sometimes known as a sidecar. Compatible Phones Expansion Module Unit Description Features snom 320 snom 360 snom 370 The unit is self powered and has 42 programmable buttons with LED s. Up to 3 units can be fitted to a single phone. Use the Star2Star web portal Speed Dial option to configure your expansion module. Commonly used numbers can be added either from the system Application-Dial External Numbers or custom numbers and labels. You can also add extensions and monitor the presence of a local extension. Generally you would monitor an extension on its Line 1 appearance. This is where all calls arrive by default. (Note) When monitoring extensions the lamp will only light when the extension is actually connected to a call or ringing with a new call. Seventh Edition 11/19/08 Page 57 of 82

58 7. snom m3 IP DECT Wireless Phone Seventh Edition 11/19/08 Page 58 of 82

59 7. snom m3 IP DECT Wireless Phone (contd) a). Answering a Call 1. Pickup the handset and press the Green Phone key. 2. You can also set the handset to auto answer when lifted from the charger or answer when any key is pressed. Access the menu by pressing the OK Key. Navigate to Settings using the navigational keys. Press the OK Key to select. Use the navigational keys to select Telephony settings. Press the OK Key to select. Use the navigational keys to select Answer mode. Both options are displayed (Auto answer / Any key answer). Handling multiple calls: 1. With a call already in progress on your phone, you can answer a subsequent call if required. 2. When the call arrives you will hear a single call waiting tone and call waiting will appear in the handset display. 3. To answer the new call, press the Green Phone key. 4. Your original call will be placed on hold and will hear Music/Message on hold if configured on your system. 5. Press the Options key to either swap the calls, initiate a 3 party conference or transfer. 6. Alternatively you may press the Reject key to divert the new incoming call to your voic . b). Making a Call 1. Enter the number you wish to dial and press the Green Phone key. 2. To make another call with one already in progress, press the hold key. 3. Your original caller will hear music / message on hold if configured on your system. 4. Enter the new number and press the Green Phone key to complete the call. 5. Press the Options key to either swap the calls, initiate a 3 party conference or transfer. Redial Last Number: 1. Press the Options soft key, select Redial and then press the OK key. The most recently dialed number is displayed. 2. Press the Green phone key to call the number. 3. Alternatively select the Call log soft key to access a list of all calls made. The Call log lists Missed, Incoming, Outgoing calls. c). Microphone Mute 1. During a call press the Mute soft key. 2. Press the Mute off soft key to unmute. d). Holding a Call 1. During a call press the Hold soft key. The caller on hold will hear Music or Message on hold if enabled on your system. 2. To retrieve the call on hold press the Options soft key. 3. Select Retrieve call. 4. Press the OK key. Seventh Edition 11/19/08 Page 59 of 82

60 7. snom m3 IP DECT Wireless Phone (contd) e). Transferring a Call Blind Transfer (Transfer the call to another party without any announcement): 1. During a call press the Hold soft key. 2. Select the Options soft key. 3. Select Transfer and press the OK key. 4. Enter the number you wish to transfer to and press the OK key. 5. The call is transferred with no announcement. Transfer (Announced): 1. During a call press the Hold soft key. 2. Enter the number you wish to transfer to and press the Green phone key to connect. 3. Announce the call when connected to the other party. 4. To transfer select the Options soft key. 5. Select Transfer and press the OK key. 6. The call is transferred. f). Ending a Call 1. Press the Red phone key. g). Creating a 3 Party Conference 1. With a call in progress, press the Hold soft key. 2. Enter the number you wish to conference with. 3. When the other party answers select the Options soft key. 4. Select Conference to connect all 3 parties together. h). Volume controls 1. To adjust the handset or speaker volume during a call. Press the VOLUME UP / DOWN keys on the side of the handset. 2. To adjust the ringer volume and or melody, access the menu by pressing the OK Key. 3. Navigate to Settings using the navigational keys. Press the OK Key to select. 4. Use the navigational keys to select Audio settings. Press the OK Key to select. 5. Select Ringer volume. 6. Use the VOLUME UP / VOLUME DOWN keys on the side of the handset or the navigational up / down keys to change volume settings. i). Missed call display 1. To quickly clear the missed call display and access the missed call log on your phone press the OK key. 2. You may select the Call log soft key at any time to display (Missed / Incoming / Outgoing) calls. 3. Use the up / down navigational keys to move through the list of calls. 4. Use the left / right navigational keys to select call type i.e. Missed / Incoming / Outgoing / All calls. 5. Press the OK key over a highlighted entry to view call details. 6. Press the Green phone key to connect. Seventh Edition 11/19/08 Page 60 of 82

61 7. snom m3 IP DECT Wireless Phone (contd) j). Voic Access 1. The handset display will indicate!new Voic and the icon when new messages arrive. 2. To access the Voic system with the!new Voic display on the handset screen, press the OK key. 3. Press OK again and then press the Play Soft key to connect to the Voic system. 4. Alternatively you can dial 1000 to access the Voic system at any time. 5. The system will prompt for your password. b. (Note) as a new user accessing your mailbox for the first time, your password will be the same as your extension number. You will be guided through a short setup process including a password change. Set a password that is different to the extension number. See section Setting up your Voic . See also Voic Guide. k). How to Lock / Unlock the keypad 1. If you are carrying the handset around, you can lock the keypad so that you do not use it accidentally. 2. In idle mode press the * key, and then press the Lock soft key. 3. To unlock, press the * key, and then press the Unlock soft key. l). Call Park 1. To park a call and retrieve from a different phone perform an attended (Announced) transfer to a. See section Transferring a Call 2. The system will play back a retrieval code ( ). a. The system provides up to 99 park positions 3. When the caller is Parked they will hear Message / Music on hold if enabled on your system. 4. To retrieve the call, dial the retrieval code to reconnect to the call. 5. If the call remains parked for longer than the system timeout (see On-Hold Options in the Portal Advanced Settings) the call will ring back on the originating extension. Seventh Edition 11/19/08 Page 61 of 82

62 8. Cisco Phones a). Answering a Call Using the Handset: 1. Pick up the handset. Using Hands-Free Speakerphone Mode: 2. Press, Answer soft key or (the line button for the incoming call). Using the (optional) Headset: 3. Press if unlit to answer the call using a headset. 4. Or if is already lit, press the Answer soft key or (the line button for the incoming call). Handling multiple calls: 5. With a call in progress the next call to the phone will be indicated by a change in the phones display screen indicating that a call is waiting and showing caller information for the call. The user will also hear a short call waiting tone to indicate another call is present. Select the Answer soft key to answer the call. 6. Your original caller is automatically placed on hold and the display information for the call will flash on screen. 7. If you receive additional calls the caller will be connected to your voic or follow the path of Find- Me / Follow-Me if configured for your phone. b). Making a Call Using the handset: 1. Pick up the handset and dial the desired number. If the number is less than 10 digits please press the Dial soft key to complete the call. Using Hands Free Speaker Phone Mode: 2. With the handset on-hook, either press the New Call soft key,, or (a line button). Dial the desired number. 3. If the number is less than 10 digits please press the Dial soft key to complete the call. Using the (optional) Headset: 4. With the headset connected, press, the New Call soft key, or (a line button). Dial the desired number. 5. If the number is less than 10 digits please press the Dial soft key to complete the call. Seventh Edition 11/19/08 Page 62 of 82

63 8. Cisco Phones (contd) Redial Last Number: 1. To redial the last number dialed press the Redial soft key. Call Lists: 1. To access a list of Missed Calls, Received Calls, or Placed Calls press. 2. Use the Navigation button to scroll to the required list. Press the Select soft key. 3. Use the Navigation button again to scroll to the required entry. 4. Press the Dial soft key to call the number displayed. Outgoing CallerID: 1. Your phone can be configured to display the Outgoing CallerID of your main number (default setting) or any other number that is configured on your system. 2. The CallerID can also be set to Blocked. 3. System Administration access is required to change these settings. 4. A typical setup could be to display the main company CallerID on the first line appearance and another ID or Blocked for subsequent line appearances. 5. To use this feature, once configured, select the relevant line button to make your call (Note) The number of available line appearances is phone type dependant. 6. Your Outgoing CallerID will reflect what s set in the Star2Star Web Portal. c). Microphone Mute 1. During a call press. The indicator will glow red. 2. The other party cannot hear you. 3. Press again to resume audio. 4. This feature will work when using handset, headset or speakerphone. d). Holding a Call 1. During a call press the Hold soft key to place the call on hold. 2. The call information will flash on screen and Hold will be indicated on the display. 3. The caller on hold will hear Music or Message on hold if enabled on your system. 4. Press the Resume soft key to re establish the call. 5. If two calls are placed on hold, use the Navigation button to select the desired call, and then press the Resume soft key to return to this call. Seventh Edition 11/19/08 Page 63 of 82

64 8. Cisco Phones (contd) e). Transferring a Call Blind Transfer (Transfer the call to another party without any announcement): 1. During a call, press the more soft key. The caller on hold will hear Music or Message on hold if enabled on your system. 2. Press the BlndXfr soft key. Dial the number you want to transfer the call to then press the Dial soft key to complete the transfer. Alternatively you may press to access a list of Missed Calls, Received Calls, or Placed Calls. 3. Use the Navigation button to scroll to the required list. Press the Select soft key. 4. Use the Navigation button again to scroll to the required entry. 5. Press the Dial soft key to call the number displayed and complete the transfer. Transfer (Announced): 6. During a call, press the more soft key. The caller on hold will hear Music or Message on hold if enabled on your system. 7. Press the Trnsfer soft key. Enter the number you require. 8. Press the Dial soft key to complete the call. 9. Alternatively you may press to access a list of Missed Calls, Received Calls, or Placed Calls. 10. Use the Navigation button to scroll to the required list. Press the Select soft key. 11. Use the Navigation button again to scroll to the required entry. 12. Press the Dial soft key to call the number displayed. 13. When the called party answers announce the call. 14. Press the Trnsfer soft key to complete the transfer. f). Ending a Call 1. Press the EndCall soft key or replace the handset. 2. Press if you are using the Speakerphone. 3. Press if you are using a headset. Press the EndCall soft key if you wish to keep headset mode activated (keep the button lit after hanging up). Seventh Edition 11/19/08 Page 64 of 82

65 8. Cisco Phones (contd) g). Creating a 3 Party Conference Call 1. You can create a conference with two other parties using the phones local conferencing feature. 2. With an incoming call on your phone or a call you have made, press the Confrn soft key to create a new call. 3. The active call is placed on hold and the caller will hear Music or Message on hold if enabled on your system. 4. Dial the phone number of the second party or press to access your call lists. From one of these lists press the Dial soft key. 5. When the second party answers, press the Join soft key again to join all parties in the Conference. h). Volume Controls 1. Press the volume keys to adjust handset, headset and speakerphone volume during a call. 2. Pressing these keys in an idle state will adjust the ringer volume. 3. Your settings will be retained unless the phone is powered off. i). Missed Call Display 1. To view missed calls and clear the missed call display on your phone press to access the directory. Press the Select soft key for option 1 Missed Calls. 2. Use the Navigation Button to view all missed calls. 3. Press the Dial soft key to return the call. 4. The most recent will be at position 1 in the list. j). Do Not Disturb 1. Press to enter the Settings Menu. 2. Use the Navigation Button to select option 6 Call Preferences. Press the Select soft key. 3. Select option 1 Do Not Disturb. 4. Press the Yes soft key followed by the Save soft key to turn on the DND feature for your phone. 5. Press the Back soft key to return to normal phone display. 6. Do Not Disturb is displayed on your phone. 7. Callers will hear your voic or follow the path of Find-Me / Follow-Me if configured on your system. 8. Press the DND soft key to turn off the feature. Seventh Edition 11/19/08 Page 65 of 82

66 8. Cisco Phones (contd) k). Changing Ringtones 1. Press to enter the Settings Menu. 2. Use the Navigation Button to select option 2 Ring Type. Press the Select soft key. 3. Use the Navigation Button to scroll through available ring types. 4. Press Play to hear the selected ring type. 5. When you find a ring sound that you want, press Select, then press OK. l). Voic Access 1. When you receive message on your phone the red light on your handset will glow to indicate that a new message(s) is waiting. A flashing envelop icon will appear on your phone display. 2. When you lift the handset Stuttering Dial Tone is played. 3. To listen to voice messages press the button or dial The system will prompt for your password. b. (Note) as a new user accessing your mailbox for the first time, your password will be the same as your extension number. You will be guided through a short setup process including a password change. Set a password that is different to the extension number. See section Setting up your Voic . m). Speed Dials Feature currently not supported. n). Call Park 1. To park a call and retrieve from a different phone perform an attended (Announced) transfer to a. See section Transferring a Call 2. The system will play back a retrieval code ( ). a. The system provides up to 99 park positions 3. When the caller is Parked they will hear Message / Music on hold if enabled on your system. 4. To retrieve the call, dial the retrieval code to reconnect to the call. 5. If the call remains parked for longer than the system timeout (see On-Hold Options in the Portal Advanced Settings) the call will ring back on the originating extension. Seventh Edition 11/19/08 Page 66 of 82

67 9. Analog Phones (Note) Operation may vary depending upon phone type / manufacturer. a). Answering a Call Using the Handset: 1. Follow the manufacturer s instructions. Using Hands-Free Speakerphone Mode: 2. Follow the manufacturer s instructions if this feature is available. Using the (optional) Headset: 3. Follow the manufacturers instructions if this feature is available, b). Making a Call Using the handset: 1. Follow the manufacturer s instructions. Using Hands Free Speaker Phone Mode: 2. Follow the manufacturer s instructions if this feature is available. Using the (optional) Headset: 4. Follow the manufacturer s instructions if this feature is available. Redial Last Number: 5. Follow the manufacturer s instructions. Call Lists: 6. Follow the manufacturer s instructions if this feature is available. c). Microphone Mute 1. Follow the manufacturer s instructions. d). Holding a Call 1. Pressing Flash momentarily (if available) on many analog phones will place your caller on hold. The caller on hold will hear Music or Message on hold if enabled on your system. Seventh Edition 11/19/08 Page 67 of 82

68 9. Analog Phones (contd) e). Transferring a Call Blind Transfer (Transfer the call to another party without any announcement): 1. During a call, press Flash (if available) to receive dial tone. 2. Your caller will be placed on hold and will hear Music or Message on hold if enabled on your system. 3. Dial the number you require. 4. Wait until you hear ringing tone then hang up to blind transfer the call. Transfer (Announced): 1. During a call, press Flash (if available) to receive dial tone. 2. Your caller will be placed on hold and will hear Music or Message on hold if enabled on your system. 3. Dial the number you require. 4. When the called party answers announce the call. 5. Hang up to transfer the call. f). Ending a Call 1. Follow the manufacturer s instructions. g). Creating a 3 Party Conference Call 1. To create a conference with two other parties using the local conferencing feature (if available). 2. With an incoming call on your phone or a call you have made, press Flash (if available) to receive dial tone. 3. The active call is placed on hold and the caller will hear Music or Message on hold if enabled on your system. 4. Dial the phone number of the second party. 5. When the second party answers, press Flash (if available) again to join all parties in the Conference. h). Volume Controls 1. Follow the manufacturer s instructions. i). Missed Call Display 1. Follow the manufacturer s instructions. j). Do Not Disturb Feature not supported. Seventh Edition 11/19/08 Page 68 of 82

69 9. Analog Phones (contd) k). Changing Ringtones 1. Follow the manufacturer s instructions. l). Voic Access 1. Follow the manufacturer s instructions. 2. When you receive new voic stutter dial town will be heard. Some phone types may also support visual indication that voic is present. 3. To listen to voice messages dial The system will prompt for your password. c. (Note) as a new user accessing your mailbox for the first time, your password will be the same as your extension number. You will be guided through a short setup process including a password change. Set a password that is different to the extension number. See section Setting up your Voic . m). Speed Dials Feature not supported via Star2Star web portal. See manufacturer s instruction for local phone directory storage if available. n). Call Park 1. To park a call and retrieve from a different phone perform an attended (Announced) transfer to a. See section Transferring a Call 2. The system will play back a retrieval code ( ). a. The system provides up to 99 park positions 3. When the caller is Parked they will hear Message / Music on hold if enabled on your system. 4. To retrieve the call, dial the retrieval code to reconnect to the call. 5. If the call remains parked for longer than the system timeout (see On-Hold Options in the Portal Advanced Settings) the call will ring back on the originating extension. Seventh Edition 11/19/08 Page 69 of 82

70 ***Star2Star System Features*** 10. Call Pickup 1. To pick up a call ringing a specific phone that is not ringing as part of a Ring Group, dial *8xxx (xxx being the extension of the ringing phone). 2. For example your neighbor s phone extension 112 is ringing. You would dial *8112 to pickup that call. 3. To pick up a call on any ringing phone dial * Intercom 1. To intercom (directly connect through the phones speaker) to another extension dial 7xxx (xxx being the extension you wish to connect to). 2. For example to directly connect to your neighbor s phone extension 112, you would need to dial The extension you dial will ring once and then automatically answer. 4. Your voice will be heard through the phone speaker. 5. You may also intercom to a remote extension using the same 7xxx format. 6. You can intercom across multiple Star2Star system locations. See section Inter-Location Dialing. Use the following format to dial <location prefix>7<extension> (eg: ) where 21 is the location prefix for another location associated with your system and 7105 to intercom with extension 105. (Note) Feature not available on S2S 3000 Softphone, snom m3 IP DECT wireless phone, Cisco phones or analog phones. 12. Paging 1. Your Star2Star system has the ability to page small groups of extension users up to a maximum of 15. (Note) for groups larger than 15 users Star2Star recommends the use of overhead paging that can be accessed via an analog extension on your system. Contact your Dealer or Star2Star for details. 2. This feature creates the same result described in Section Intercom. However it applies to a number of extensions placed in a Paging Group. 3. Dial the 3 digit Paging Group Internal Direct Dial Number [xxx] to use the feature. Contact your system Administrator or Dealer for details of the Paging Group setup on your system. 4. Extensions in the Paging Group will ring once and then automatically answer. 5. Your voice will be heard through the phone external speaker. 6. Remember to end the call when paging is complete. 7. A paging group Internal Direct Dial number can be entered as a valid speed dial entry. See section Speed Dials. (Note) Feature not available on S2S 3000 Softphone, snom m3 IP DECT wireless phone, Cisco phones or analog phones. Seventh Edition 11/19/08 Page 70 of 82

71 ***Star2Star System Features*** (contd) 13. Direct Dial to Voic 1. To leave a voic for another user without ringing their phone or transferring a call directly to a person s voic , dial 6xxx (xxx being the extension to send the voic to). You can Direct Dial to Voic across multiple Star2Star system locations. See section Inter-Location Dialing. Use the following format to dial <location prefix>6<extension> (eg: ) where 21 is the location prefix for another location associated with your system and 6105 to leave a voic directly without ringing the phone. 14. Setting up your Voic 1. Follow the instructions in Voic Access for your specific phone type to access the Voic system on your phone for the first time. 2. Enter your extension number when prompted by the system for your password. 3. The system will prompt you with Welcome to Star2Star Voic . First I will guide you through a short setup process. 4. The system will then prompt you to change your password Enter your password followed by the # key. 5. Enter a new 4 digit password that you can easily remember. Do not use your extension number as this will restart the initial setup process again. 6. The system will prompt you to re enter the new password again to validate. 7. (Note) Users that have been configured with Portal access can log in to the Star2Star Portal, select CONFIGURATION and change their Voic password in the I N D I V I D U A L P H O N E S E T T I N G S section. Select the Voic link to display all options for Voic . Select the Change your voic PIN option to change your password. If you want to reset the voic box for a new user so that it will prompt them to enter a PIN and create a new greeting, set the PIN to be the same as the extension. 8. If you do not have a login please contact your System Administrator or Dealer. 9. The system will prompt you to record your name After the tone say your name then press the # key. 10. When you press the # key after speaking your name, the system will provide you with 3 options: Press 1 to accept the recording Press 2 to listen to the recording Press 3 to rerecord your name 11. Select option 0 to record an unavailable message, record your name, record a temporary greeting or change your password. 12. (Note) Your extension can be configured without the Voic feature. Please contact your System Administrator or Dealer if that option is required. Seventh Edition 11/19/08 Page 71 of 82

72 15. Voic Guide Access internally Access your mailbox by pressing the Messages/Msgs/MSG key or by dialing 1000 Enter your password Access externally (if configured on your system) I.e. An option on your menu or separate number Dial the designated number Enter your mailbox number Enter your password Main Menu Listen to Messages 1 New Messages 2 Change Folders 3 Advanced Options 0 Mailbox Options * Help # EXIT 0 New Messages 1 Old Messages 2 Work Messages 3 Family Messages 4 Friends Messages # Cancel 1 Record your unavailable message 2 Record your busy message (Not used currently) 3 Record your name 4 Record / Remove your temporary greeting 5 Change your password * Return to the Main Menu Options during playback * Rewind 3 seconds # Fast forward 3 seconds 1 Skip to message playback 2 Rewind to message start 6 Play next message 7 Delete message 8 Forward message 9 Save message Save Message 9 To save Select which folder to save to 0-4 Options after playback 3 Advanced options 5 Repeat message 6 Play next Message 7 Delete message 8 Forward message 9 Save message * Help # EXIT Advanced Options 1 Send a reply 3 Hear the message envelope (details) * Return to Main Menu Forward message Enter the local extension number Seventh Edition 11/19/08 Page 72 of 82

73 Voic StarTips Changing folders allows you to listen to old or previously stored messages. This function is rather like storing files in folders on your PC. To save messages: Listen to a message Press 9 to save You will be prompted to select a folder to save the message to Select which folder: 0 New Messages 1 Old Messages 2 Work Messages 3 Family Messages 4 Friends Messages # Cancel With a new phone your mailbox password is the same as your extension number. Select the Mailbox Options (0ption 0 then option 1) function to record your unavailable message. This is the message callers will hear when they divert to your mailbox i.e. Hi you re through to the mailbox of John Smith, I am not able to answer your call right now, please leave me a message and I will get back to you as soon as possible. Thank you for calling. The system then prompts with Please leave your message after the tone. When done hang up or press the # key. Select Mailbox Options (option 0 then option 3) to rerecord your name. This was recorded when you first set up your mailbox. Select Mailbox Options (option 0 then option 4) to record your temporary greeting. This is the greeting you should use for periods of vacation etc. To remove this message once recorded select Mailbox Options (option 0 then option 4) Record your temporary greeting again and you will be prompted with an option to remove the temporary greeting. Once removed the mailbox will revert back to playing callers your unavailable message. (Note) When selecting Option 0 in the voic system with an active temporary greeting, the system will prompt with a reminder. Select Mailbox Options (option 0 then option 5) to change your password. (Note) see section Setting up your Voic for guidance on changing your password via the Star2Star portal. Select Advanced Options after hearing a message playback and select option 3 to hear the message envelope. This will play back the time, day and phone number detail. Select option 8 after hearing message playback to forward this message. You are given the option to prepend a comment to the message prior to forwarding. When leaving a voic for another user, you may skip their greeting by pressing the # key. Then leave the message. To leave a voic for another user without ringing their phone or transferring a call directly to a person s voic , dial 6xxx (xxx being the extension to send the voic to). The system provides user prompts when leaving messages: If your extension has no name recorded for voic a caller would hear The person at extension (Your extension number) is unavailable please leave your message after the tone. When done hang up or press the # key. If your extension has a name recorded for voic a caller would hear (Your name) is unavailable please leave your message after the tone. When done hang up or press the # key. If your extension has an unavailable message recorded for voic a caller would hear (Your unavailable message), please leave your message after the tone. When done hang up or press the # key. Your extension can be configured without the Voic feature. Please contact your System Administrator or Dealer if that option is required. To access your voic remotely configure your Star2Star system with a menu option i.e. * or DID/Number to reach the pre built Application-Voice Mail Access. Refer to the Star2Star Advanced System Configuration Guide for help in completing this (System Administrators only). System Administrators can create a Company voic group to send mail to all users. Seventh Edition 11/19/08 Page 73 of 82

74 16. Voic to Phone users can enable the feature which will send their Voic to and/or Pager/Cell Phone Address. The is sent with a WAV file attachment for listening to the message. The Pager/Cell Phone will receive a text notification with no attached WAV file. 1. Access the Star2Star portal and select the CONFIGURATION option at the top of the page. 2. (Note) If you do not have a login please contact your System Administrator or Dealer. 3. Select the Voic option under I N D I V I D U A L P H O N E S E T T I N G S to send voic to /pager/cell phone. The following options may also be configured in the same setup screen:- System speaks the caller ID prior to speaking the message. System speaks the Date/Time prior to speaking the message. Determine how long the users phone should ring before the call is sent to voic . Determine how many days voic will remain before automatic deletion. Change the user s voic pin. Click here to change the voic PIN / Password Seventh Edition 11/19/08 Page 74 of 82

75 16. Voic to (contd) 4. To configure I N D I V I D U A L P H O N E S E T T I N G S to enable the voic to feature, set the option to yes and enter a valid address as per the example below. You may also set the option to send a message to a Pager/cell Phone Address by entering a valid number in the correct format. Set the option to yes and enter a valid address. You may also set the system to send an alert message to a Page/Cell Phone Address. Individual Phone Settings Extension Summary screen. This screen shows what features are set for each user at a glance. In this example David Jones [100] now has Find-Me / Follow-Me set and Voic to / Pager/Cell Phone as per the examples above. Seventh Edition 11/19/08 Page 75 of 82

76 16. Voic to (contd) 1. Additional notification that a voic has been received can be achieved by setting the /Pager/Cell Phone option. (Note) sending notification to a cell phone using text messaging (SMS), differs for each mobile provider. A common list of providers is provided below. However Star2Star cannot guarantee the functionality with a third party device. Contact your mobile provider to ensure that your device supports this feature and to verify the correct format. Please be aware that this is not a free service unless it is included in your mobile plan. Mobile Service Providers to SMS Gateways (Cell Phone Text Message Alerts) Cingular Use the format T-Mobile USA Use the format Verizon Wireless Use the format Sprint PCS Use the format Sprint PCS - Short Mail Use the format Alltel Use the format Bellsouth Use the format US Cellular Use the format Virgin Mobile USA Use the format Metro PCS Use the format Metro PCS Use the format (Note) ensure you enter the correct format for your cell phone. Entering the number alone will not work. Seventh Edition 11/19/08 Page 76 of 82

77 17. Find-Me / Follow-Me Users are provided with powerful functionality to re direct calls via an intuitive web screen. Callers will follow the Find-Me / Follow-Me configuration, if set, to locate their party. There are 3 configuration styles available for this functionality:- Find Me (Immediate) Calls are immediately diverted / forwarded to an alternative number. Find Me (Sequential) Calls can follow a sequence of ringing up to 4 alternative numbers in turn with varying timeout values. Find Me (All) Calls can ring up to 4 alternative numbers simultaneously. 1. Access the Star2Star portal and select the CONFIGURATION option at the top of the page. 2. (Note) If you do not have a login please contact your System Administrator or Dealer. 3. Select the Find-Me / Follow-Me option under I N D I V I D U A L P H O N E S E T T I N G S Select users here. Individual Phone Settings Extension Summary screen. This screen shows what features are set for each user at a glance. In this example David Jones [100] does not have the Find-Me / Follow-Me feature set. 1. Set the Find-Me / Follow-Me feature by checking the option Check this box to enable / disable the Find-Me / Follow-Me feature. 2. In the example below the Find-Me / Follow-Me feature is now set for immediate. Calls to David Jones [100] will forward immediately to the alternative number set for a period of 20 seconds. Callers, if unanswered in that timeframe, will receive David Jones [100] Voic . Find-Me / Follow-Me feature is enabled. Style is set to immediate. Forwarded calls will ring the (941) number for 20 seconds after which time they will reach David Jones [100] Voic . Seventh Edition 11/19/08 Page 77 of 82

78 17. Find-Me / Follow-Me (contd) 3. Select the life raft icon to view help on the Find-Me / Follow-Me feature. Selecting the life raft icon above will display help. A full description of the Find-Me / Follow-Me feature is displayed including comments on diverting calls to cell phones or lines answered by an answer machine. 4. Setting the Find-Me / Follow-Me feature to Sequential. See the example below. The call will ring David Jones [100] extension for 20 seconds before following the Find-Me / Follow- Me configuration. The call will then ring extension 101 for 20 seconds before moving off to ring extension 103 for a further 20 seconds. Finally the call will route externally to again for 20 seconds. If the call remains unanswered by a person, answering machine or cell phone voic , then the call will reach the voic of David Jones [100]. Seventh Edition 11/19/08 Page 78 of 82

79 17. Find-Me / Follow-Me (contd) 5. View the Individual Phone Settings Extension Summary screen below to see what features are set for your extension. Individual Phone Settings Extension Summary screen. This screen shows what features are set for each user at a glance. In this example David Jones [100] now has Find-Me / Follow-Me set as per the examples above. 18. CallerID Blocking This option allows a user to prevent unwanted calls from reaching their extension. Incoming callers, when blocked, will hear fast busy for approximately 5 seconds prior to disconnection. Blocked numbers can be allowed again by simply deleting the entry. (Note) this feature is not available when the extension is called via a Ring Group or Menu. Use your Star2Star Portal login, select CONFIGURATION to change the settings associated with the CallerID Blocking feature. If you do not have a login please contact your System Administrator or Dealer. 1. Select the CallerID Blocking option under I N D I V I D U A L P H O N E S E T T I N G S 2. Remember to Save Changes to PBX when done. Remember to Save Changes to PBX when done Enter the number to be blocked here then select add. Please enter the full number including the area code. Seventh Edition 11/19/08 Page 79 of 82

80 19. Inter-Location Dialing 1. If your company has multiple Star2Star systems/locations you may dial other extension users in those locations by prefixing their extension number by a 2 digit code. This is a free internet telephone call. (Note) You may also use the Intercom and Direct Dial to Voic features over your system wide locations. 2. To view other locations in your organization use your Star2Star Portal login, select CONFIGURATION to use the Print Company Directory feature. If you do not have a login please contact your System Administrator or Dealer. 3. Select the Print Company Directory option under I N D I V I D U A L P H O N E S E T T I N G S 4. The company directory will show all extension users on your system and any other locations within your business. 5. To dial another user in a different location within your business dial xxyyy where xx is the location code of the other system and yyy is the 3 digit extension number. For example to dial extension 100 in another location with a location code of 21 you would dial The Intercom and Direct Dial to Voic features (see sections Intercom and Direct Dial to Voic ) can operate over different locations for eg. To Intercom a user on extension 100 in location 25 you would dial To send a voic directly to the same user on extension 100 you would dial The same process applies when calling remote extensions on a different location. Seventh Edition 11/19/08 Page 80 of 82

81 20. StarDialer for Outlook StarDialer for Outlook integrates your Star2Star Phone System with Microsoft Outlook on any PC running Windows XP. Functionality is provided for local extension users to dial telephone numbers using contacts that already exist in their MS Outlook contact directory. If you would like to have this useful feature loaded on your PC please contact your system administrator or dealer for help. 1. To load the StarDialer application on your PC, insert the installation disk and follow the intuitive installation wizard. 2. Or alternatively click the StarDialer option under I N D I V I D U A L P H O N E S E T T I N G S in the Star2Star Web Portal to download the software. 3. You will be prompted to enter your Star2Star extension number. 4. Once StarDialer has been installed your computer must be restarted. 5. To make a call using the StarDialer application open your contacts tab in MS Outlook. 6. Move your mouse over the name of the contact you wish to dial and press the right mouse key. 7. A menu will be displayed. Move your mouse over the name of the contact you wish to dial and press the right mouse key. A menu will be displayed. 8. Select the Call Contact option. 9. The New Call window will appear. Select the number you wish to dial. 10. The first time you make a call, you must select the Asterisk Line in the applications Dialing Options. This needs to be done once only. 11. Click Dialing Options to select the Asterisk Line (do this once only). Seventh Edition 11/19/08 Page 81 of 82

82 20. StarDialer for Outlook (contd) 12. Select Asterisk from the drop down in the Connect using line options. 13. Click OK to close the Dialing Options dialog box. 14. Click Start Call to dial. 15. Your extension will ring. 16. Answer the call and you will connect to the number you selected to call. Seventh Edition 11/19/08 Page 82 of 82

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